13 Best 5 star hotels in Trophy Club, TX (2022)

Amanda Shead

Stayed for 2 nights 1st room we were given smelled as if something had died in the room Was given another room but was not cleaned after 1st night and had to ask several times for towels

Breakfast was horrible, eggs were sitting in water, sausage looked as though there was barely an attempt to heat it up Would not recommend at all Cleanliness was lacking, apon arrival hallways needed to be vacuumed Trash cans by elevators had other guests who had bagged up their own trash from their rooms sitting around trash can, my guess is because their rooms weren’t cleaned either daily

Ken T

Overall an awful stay experience Entered the room to find trash on the floor including a condom wrapper Parking lot lighting was turned off so visits to vehicle at night were dark, and guy at front desk was completely unhelpful when asked why they were turned off and if they could be turned on

Multiple roaches in room during stay Called front desk multiple times to get more towels – nobody answered front desk, so I walked down and same guy was sitting there watching videos on his phone I woke up to music outside my door from cleaning crew Later, same guy at front desk provided water bottles and said they were complementary, but they showed up on my bill Entire experience was bad from start to finish

Ronnie Gonzales

There was several kids running around unattended while the parents were drinking Those kids were seen in the pool area lifting other people clothes off the chair looking for personal belongings & ended up taking my daughters iPhone & our room keys I had gone to front desk requested new keys, the keys taken were found in laundry room so I requested to see video to see who had taken my daughters phone but was told they don’t record

The kid seen taking my daughters phone came around & demanded him to give phone back He pointed to table where his parents & others were drinking, my daughters phone was plugged into a Mac book but yet they didn’t know who it belonged too This was very interesting as we had asked them & they were watching run around like idiots, way to go parents Those same kids ended up throwing hot chocolate on the door that I had to clean up When bedtime came, we lifted the blankets & founds hair & live ants in both beds as well as a pile of ants next to the garbage Obviously blankets were not changed which is absolutely disgusting I’m going to try & post pictures with this review Never had a situation like this in a Hampton hotel, the guy working front desk didn’t know what to do The fire alarm was pulled at least twice that night