13 Best 5 star hotels in Troy, NY (2022)

Tatiana Gregoire

I was extremely satisfied with my stay here! Also I’ve never seen such an accommodating hotel Handicap and pet friendly, and there’s even storage for guests (which I’ve never seen before and assuming if one is staying for an extended time)There’s meetings rooms, a media room, fitness area and a pool! The best part complimentary breakfast 👏🏾 (it’s starts at 7 so get there early)The rooms are nice and spacious, the showers are lovely with phenomenal water pressure and temperature!The staff are extremely lovely and helpful and I can’t wait to come back if ever I’m in the area again 🤗

Lily Morris

I booked this room form my grandmother and myself for a weekend away from home The rooms are massive and the pool and spa are great, but other than that, I am very disappointed On multiple occasions, I picked up dirty towels and food from the pool area

They were left there all day On one occasion, I picked blueberries out of the pool There was often trash in the halls and elevator that has been there since we arrived They also failed to tell us that housekeeping is only available upon request That would have been fine but they never told us until we went down and asked When we requested towels and toiletries, we had to ask 3 times before we received them, and they were left outside the door in a pile I am extremely disappointed and I would recommend you stay somewhere else that is worth the large sum I paid for 3 nights

Gary Ambrose

I was a bit disappointed with a few things For the price of $170 per night, I expected at least clean bedding of the proper size There was a stain on the bedspread, when we pulled all the bedding off at the end of our stay there was a large stain on the mattress

Also when we pulled out the sleeper sofa, there was a large urine stain on the mattress When I called the front desk to see if they had a replacement mattress for the sleeper sofa, the only solution that was offered was to put an extra sheet over itThe bedding for the sleeper sofa was of the wrong size (looked like it would probably fit the king bed), and when we asked for proper size sheets to be sent up, they were still the wrong size They either don’t have the right size sheets for the pull out bed, or no one knows where to get them fromThe night we were there, the pool towels were all used up and never replenished From about 6pm until 10pm when the pool closed, there were no towels Someone should be checking this stuff This was on a weekend when the hotel was booked up, so they should have had staff They don’t put enough towels at the pool anyway Even when we went first thing in the morning after it had been filled up, I could tell the towels were going to run out very quickly because they didn’t even fill up half the towel rackThe remote control was missing the battery cover and the batteries would not stay in When I called to ask, they did not have a replacement remote Not the biggest deal, but disappointingThe pool was nice, other than rarely having enough towels out The complimentary breakfast was very good and had a variety of hot food choices The mini kitchen in the room had everything you would need for a short trip All staff I encountered were very friendly, I just wish they were better at solving issues such as the one we had with the pee stain on the pull out The stained bedding and mattresses alone are enough to make me unlikely to stay here again They need to do better in that regard