15 Best 5 star hotels in Upland, CA (2022)

Phyllis Gaston

So, this hotel has the potential to be fabulous, so I will start out with the best, and then the worst: The rooms are large, love the layout, separate seating area and the jetted tub I spent the entire day in the airport due to a missed connection, so all I wanted to do was just into the jetted tub, followed by a good nights’ sleepUpon entering the hallway to my room, I noticed a smell, somewhat like an old building or old carpet

When I entered my room which was almost at midnight, I checked the entire room and found that the jetted tub had a very large area where the paint was peeling, I mean literally missing from the tub surface (appeared to be where it was resurfaced, without being prepped so the resurfacing did not stick) Also, there was no phone to call the front desk, so I had to walk back up to the desk The desk gave me another room to look at, the tub was better so I moved to a different roomThe tub in the next room was better; the lamp next to the bed was plugged in, but didn’t work due to a blown bulb; there was an ironing board but no iron in the closet; the toilet seat was so loose that I have not checked it before sitting down, I very easily could have fallen off because it literally slid all the way to side All it took was for the screws underneath to be tightened and for let’s say a more elderly person, this could have been very dangerous, I just tightened it myself I think the most disturbing was a very large stain on the comforter that I didn’t notice until morning because I was exhausted from the long travel, so that had to be changed as wellI will say that in each instance when I brought these things to the attention of the hotel staff, they were rectified immediately so the staff is responsive It just felt like when someone invites you maybe to a holiday dinner, you show up and when they open the door, the look on their face was as if they forgot the invited you? You are still welcomed in, but it is clear that they were not expecting you, and that is not the feeling I would like to get when I check into a hotel, especially when the room is guaranteed for arrival I even contacted the hotel via email when I missed my connecting flight to inform them that it would be closed to midnight when I arriveAgain, it just appeared that the room that I was put into was not quite ready for a guest

Trae Fauntleroy

We enjoyed our stay here although it was just for one day I will have to come again to give a true rating but we were pretty much pleased with the services Didn’t get a chance to take advantage of the hot breakfast so I can’t give any feedback on that

I would recommend to stay for a hotel especially if it’s just one day and you want to be close to the airport

Heather Averett

My “non-smoking” room stunk of cigarettes! When I complained to the front desk they told me they could spray something to get rid of the smell, they never did Stains on the carpet in the rooms and in the halls! My garbage can was full when I checked in! Black mold on the caulking in the shower The toilet would work once and then I had to ask for the staff to come and plunge it! It took 30 minutes for them to come and do it if they came at all

It was this way the entire time I was there! Finally at 10:30 the night before I checked out they got me a new room It had a hole in the wall someone had shoved toilet paper in to hide Worst stay EVER! The one and ONLY good thing about this hotel is the convince of it being steps away from the convention center!