14 Best 5 star hotels in Urbana, IL (2022)

TreesEyes

Due to this hotel I will never stay at another Hilton again We booked a room for a baseball tournament and had to check out early because of a medical situation I had explained this to the girl at checkout end of the situation

She said okay I can check you out but didn’t explain the fact that they were still going to charge me anyway for the next day As a big hotel chain, I would think they would have some integrity due to situations that arise out of their customers control But I guess the love for the dollar outweighs making their customers happy and giving them a break when situations arise that we don’t plan on happening When I called the hotel to see about a refund she proceeded to tell me that it was a two night minimum stay, which we had every intention of doing but sometimes stuff happens I am more than happy to give other hotels my money then just ever stay at a place again that will just take your money and not care So much for being a Hilton honors memberUPDATE To Response from hotel:I have contacted Hilton support center already and they said it was the hotel’s discretion I also called your hotel twice and tried talking to the front desk and she stated that, yes, you were taking my money anyway despite our situation because we booked through the baseball organization So, she basically said I was screwed So unless someone calls me from the hotel, I’ll continue with my negative reviews You shouldn’t treat customers this way

Trinity

We booked for three night for a family members wedding After driving from Texas, I’m sure we looked terrible upon arrival but when we entered the foyer, the woman behind the counter, loudly said, “Name?” Not Hi, not Welcome, just “name”

Ok- no big deal We’ve been greeted at dollar stores with more kindness and customer service, but that’s fine She proceeds to ask my husband for his ID and credit card and is visibly annoyed that he didn’t hear her They eventually get us checked in and we get upstairs to our room I agree with other reviewers that the building is a bit run down and the elevator is one example the coffee machine in our room had been incorrectly used and the water compartment was full of thick mold from someone putting the coffee pod in the back (Not the maids fault so made sure to warn her when we saw her in the morning) My husband goes back down stairs to apologize for his part in the uncomfortable interaction at check in and the woman mocks him with an exaggerated face and tone in her voice which was the last straw We canceled the rest of our stay and checked into a different hotel I’m was happy to read other reviewers that mentioned friendly staff That was not our experience at all

Ashley Hanks

At first when you come in it seems very nice Staff was nice But the second you step in the elevator it gies down hill from there

Get onto our floor and the hallway is FREEZING Like literally FREEZING Get into our suit and the cabinets are dusty Dirty dishes still in the dish washer Only 2 towels in the bathroom What hotel only puts two in a room that sleeps 5? The mini stove top still had food stuck to it They give you Palmolive dish soap but no rag or sponge That makes no sense BedsTERRIBLE You can literally see the dips in the mattress with the bed made Woke up several times Fold out couch bedeven worse The walls are SUPER THIN You can hear EVERYTHING I’ve stayed at plenty of Hiltons and places by Hilton and never came across a place so bad The only positive about this place was the staff Very friendly But definitely not worth $452 for 2 nights Avoid if possible