13 Best 5 star hotels in Verona, WI (2022)

marcia chambers

Easy check in but when asked about the shuttle, we were informed it was not availableOur room door was ajar, which was disconcerting We had a cleaning crew worker contact maintenance to find out they were fixing door and we may need to move

We did not unpack Later, when the maintenance worker fixed our door, we practiced locking/unlocking to our satisfaction Ten minutes later, our door opens!!!! No knock or verbal warning!What lack of communication!Why would they even give us that particular room when there are six floors of them!

lyra tali

VERY UNCLEAN AND RUDE, STAY ANYWHERE ELSEWhen we first checked in, our pillow cases had stains and blood spatters on them I was told if I wanted new sheets I would have to change them myself so I asked for a new room The second room had hair on the wall and a huge greasy stain on the headboard, plus more stains on sheets

Was again told there would be no one to clean it so was given a third room The third room had a broken AC/HEATER so we either had to sleep with no heating and cooling or try to sleep to a loud banging sound the whole night When I complained to the manager she was extremely rude but promised me that I would be refunded my points for my stay Instead I recieved $75 so will now need to call Marriott to sort out Cancelled our second night and stayed at AC Hotel in Madison AC hotel in Madison is 10-20 bucks more and absolutely divine Clean, updated rooms with incredible staff and delicious restaurant facing the capital Spend the money there or save money and stay somewhere else Just don’t stay at the Sheraton Madison

Mary Manolis

I stayed here for 3 nights in early June 2022 I am appalled that this place is allowed under the Marriott nameUpon arrival (we did not need the airport shuttle during arrival) we asked about being added to the complimentary airport shuttle for departure day and were told the shuttle is not running and we would have to call down to the front desk the day we were leaving

The hotel would then call the cab service of their choice and comp the cost of the cab The day my mother left, she began calling the front desk and for 20 minutes received no answer She went to the front desk and no one was there except a security guard who would not assist her 23 minutes later a “manager” finally showed up and called a cab but didn’t provide the voucher for the cab ride so the driver had to go back into the hotel and spend another 5 minutes obtaining that My mom made it to the gate as her flight was boardingWhen I checked out a few hours later and asked about this I was told it was a private security matter and all guests were safe and it was none of my business None of this aggressive response provided any explanation as to why they couldn’t provide a service that was listed as available on their website When I said that to the woman checking me out she became more aggressive that their security issue was none of my business When I shared this with my mom later she said that she saw no police, fire or any emergency services when waiting for assistance so I really don’t understand where their 24/7 staff was The lack of enough staff needs to be reflected in what amenities they have and their website needs to be updated to indicate what they do have so guests can make an informed decision while staying thereI worked part of the time during my stay Their workstations are not private so I worked in my room Their hotel photos show a desk and office chair but in actuality the rooms don’t have that set up making work difficultOn our first morning I was working in my room and housekeeping knocked and opened the door before I could even respond Apparently someone didn’t update our arrival and checkout days so housekeeping had a wrong list of which rooms to cleanThe main lobby and outside seating seemed nice at a quick glance but upon further inspection dust and excessive cobwebs cover the outdoor lights, crumbs and bird droppings are all over the outside seating and the inside area has sticky surfaces The room itself had dust and cobwebs in the windowsills and dust on the top shelf where thr inroom coffee isThe staff is either nice but lacking in knowledge or rude and aggressiveI had other family staying at the comfort inn next door which for 10 dollars less a night had larger rooms, a cleaner pool and outside seating area and complimentary full breakfastI would never stay at this hotel again and would encourage anyone to avoid it It’s poorly managed and clearly employees, including the manager, don’t care about the incorrect information on their website and how this is reflects on their service The price I paid for services received is a jokeI’m also having to keep an eye on my credit card as I see my amount as having been paid 3 days ago but the same amount is listed as pending payment todayThis hotel is horribly run and clearly has some process issues they need to correct A cute car in the lobby does not make for a positive hotel stay as a guest given all of their problems