15 Best 5 star hotels in Versailles, KY (2022)

patman23051

Location, location, location If you’re looking for a place to stay in an excellent location, this is one of them But I believe an excellent location can lead a business into laziness and complacency

This is the feeling I got from Capital PlazaFirst, I want to say that the employees at Capital Plaza were wonderful people I place none of the responsibility of my “just okay” experience on them as individuals The overall experience, however, was disappointing We blocked off a set of rooms for our wedding down the road at Buffalo Trace Distillery We had coordinated with Ashley, the event organizer, to have gift bags handed out to guests as they checked in We sent those several weeks in advance from our home in Dover, DE A few guests had arrived before us and did not receive their bags When we asked Ashley about it, we found that the gift bags were still in the package we’d sent, tucked away in a back room With a shrug and a smile, Ashley handed them to us to give to the front desk for disseminationWhen we arrived, we wanted to include an itinerary in the gift bags; my wife drafted them up and emailed them to Ashley who had agreed to print them out, as we couldn’t access the computer in the business center As documents tend to do, the formatting shifted when Ashley opened them, but rather than catch this and correct it, or bring it to our attention, she printed them as they were and we had to improviseOn the final day of our stay, one of my wife’s worst nightmares was realized when she got stuck in an elevator Now, things like this happen, and it’s hard to fault people for unexpected mechanical issues What I took issue with was the utter lack of urgency from the maintenance department The situation was addressed with minimal effort and shoulder shrugs When I addressed this with the front desk, the response was “I’m sorry that happened, but” According to the clerk, a contractor had come in to work on a different elevator without notifying the hotel, and for whatever reason they had shut down the elevator that my wife had been in somewhere between the third and fourth floor When a maintenance guy joined the conversation, he blamed “the computers” and “bugs” and what-not There had been no indicators that any of the elevators would be worked on that day and ultimately, a strap of caution tape was haphazardly taped across the elevator on the first floorWhen we checked out later that morning, another desk clerk asked how our stay was and I pointed out my disappointment with the lack of urgency during the situation She was much more sympathetic, but I didn’t get the sense that any further action would be takenThe Capital Plaza is a short walk to downtown Frankfort and a short drive to the Buffalo Trace Distillery and many other excellent restaurants It’s a gorgeous area, and I can’t help but wonder if the hotel’s location has led to a culture of complacency People are going to stay there Hell, I recommend that you do stay there–as long as you’re just passing through and want a short and safe walk to the bars and breweries in beautiful and historic downtown, Frankfort; however, I would not recommend Capital Plaza if you’re looking to host a local event

John Torr

Our room was dingy and outdated The best part about it was the shower head even though the bathtub drained very slowly The bed was not comfortable and the pillows were cheap and flimsy

There were stains on the carpet and the ceiling had spots flaking off After our first night I got some extra towels and wash rags (all were thin and could be used as 100 grit sandpaper) and coffee for our room and found out the next morning a huge wad of hair was inside one of the bath towelsgross! The breakfast they cooked was nasty, so we just ate oatmeal,muffins, and bagels The cream cheese tasted old and spoiled No fresh fruit was available both mornings we were there The staff, including front desk people were at least friendly For as much as they charge per night, we expected a nice room, good warm breakfast, and hairless soft towels Needless to say, we will not be returning to Capital Plaza Hotel

Akash ShAh

It’s been a week and it’s good This place is relatively close to local restaurants and bars and the beds are nice Pillows are surprisingly good

Free breakfast is included and it’s enough for breakfastThe bar and built in restaurant has been closed since covid so don’t expect to drink here