15 Best 5 star hotels in Victoria, TX (2022)

Ronnie Kirby

Every year we go and every other year they would have gotten 5 stars However, this year the toilet paper was cheap trash & tore at the smallest touchOn top of that, they added a bar in the lobby and posted “NO BYOB” signs out on the back patio so apparently they’ve decided that we have to get our drinks from their bar if we want to drink outside of our rooms

SMH We’ve been coming as a huge group of family for years (all together about 10 -15 rooms every year for about 20 years) and this change was NOT communicated to us at all prior to our arrival or we would’ve switched hotels, yes, even after all this time! Every year we sit out there as a family and everyone who wants to drink brings their own and we have our reunion and fellowship for 3 days Guess we might have to change hotels now after all these years

Saul Rodriguez

On April 19, 2022, despite checking in (via HH app the previous day) and even calling ahead, my two nights reservation (made 10 days earlier) was canceled without notice The reason: “the guest occupying the room decided to stay longer” Moreover, they asked me to move to the hotel next door which is not part of the Hilton family and knowing that there were other two other Hilton properties around the corner

The front desk made little to no efforts assisting me I had to ask them to call around and secure a room for me, no costs compensation offered for the more expensive room located I have been a Hilton Honors member for over 15 years, staying in properties all over the world, never have I encountered such level incompetence and lack of professionalism Simply unacceptable

Byron Boulter

We were actually supposed to stay at a different hotel that we booked with Expedia, but the hotel was under construction, of which Expedia neglected to inform us of So I called this Hilton hotel and the lady at the front desk said that they did have a room with 2 queen beds and a walk-in shower I was needing, so I booked it After getting to the hotel, checking in, getting to the room and unpacked, we noticed that the bathroom didn’t have a walk-in shower

So I went down to the front desk As I passed the by the end of the bar area, I noticed the bartender was just looking at me as I went by and to the front desk He was still watching me as I continued to wait at the desk for someone to come, but since no one was coming, I rang the bell and that is when the bartender welled out “NO”! and he began to laugh! At that point the lady from the front desk came out from the bar, where she had evidently been the whole time I was waiting to speak with someone As she came out from the bar, she was laughing about what the bartender had done! I explained what the problem was with the bathroom was and she argumentatively said that I had only asked for a double queen bedroom with a handicapped accessible bathtubShe said all there rooms come with a handicapped accessible bathroom She also said that only a couple of rooms have walk-in showers and they are taken and there was nothing she could do! She was very rude, argumentative, and full of attitude as I told her I would speak with the manager in the morning, of which I did with little trouble! This is my second experience with staying at a Hilton yand I have it say, it has little to be desired of!