20 Best 5 star hotels in Warwick, RI (2022)

Scott Williamson

We stayed here with a block of rooms for our wedding The hotel is beautiful and conveniently located, but the service fell well below expectations, the hotel is showing its age, and it is seems to be poorly managed My wife’s family was treated poorly several times and it felt racially-motivated when compared to how my family was treated

My wife was asked by hotel staff to help clean one of her family’s rooms even as she clearly wore part of her bridal outfit My family was immediately and politely given an extra hour for checking out of our rooms, while my father-in-law was told he would need to speak to the manager to approve the same request, even when he mentioned that they were part of the wedding family The manager never called him back In addition, no one explained the very complicated parking situation to him even when he asked, resulting in a much higher bill that the hotel refused to address; meanwhile, my parking bill issue was resolved immediatelyThe hotel had mistakes on my parents’ bill and on my bill, so check carefully They moved my brother to a suite because of a broken, leaky AC in the original room, and then tried to charge us the higher rate without saying anything AC did not work well in many of the other rooms, including the bridal suite, and none of our showers drained properlyConsider using the hotel bar for the views of the breathtaking lobby but it’s probably worth staying elsewhereUpdate: the manager eventually called back and resolved the parking situation with my father-in-law while offering some credit While appreciated, the frustration remains

Ed S

The bathroom was extremely small Certainly no room for 2 people and no room to put toiletries anywhere except maybe on top of the toilet We had a 2 room suite that was very nice

However, as my wife and I were talking at around midnight, we did get a few knocks on the wall from the people next door Must’ve been thin walls There was no valet parking but a parking garage a block away Nobody met us outside to assist with the bags The front desk was nice and told me where to park and when I walk back to get the parking receipt validated I noticed a sign at the garage with a max parking price of $25 As it turned out, I was charged $3560 for parking by the hotel Now that was pretty sleazy considering there was no valet service My cousin who joined us in another car paid the next day at the garage and was charged $19 for the same amount of timeBottom line, I wouldn’t recommend this hotel There are other very good hotels nearby

al lee

Shocked this hotel is so highly rated Maybe the history of the building has covered guests’ eyes with rose-tinted glasses, but this hotel should not be rated a three star hotel, let alone a four star hotel My heart sank a little bit as soon as I entered the hotel as the staff couldn’t find my reservation

They later found it (and charged me twice for it), and things only got worse The bathroom was very dirty (please do yourself a favor and don’t rub any of the surfaces with a tissue), and the AC only worked sporadically throughout the nightThere was an unfortunate incident where a lady screamed racist statements in the elevator and meaningfully stared at my room’s number I spoke to the front office hoping to get some action taken, but I received encouragement to try to find the lady’s room number The last thing I wanted to do was confront some clearly unhinged woman going on racist tirades I was hoping to at least get moved to a different floor so I didn’t have to worry about this lady, but I guess management thought this was just another casual event Speaks volumes about how you will be treated if something goes wrong! If this was the Hilton or Marriott I would guarantee they would do their best to make sure you felt safe and supportedAs far as the pros Their shampoo/conditioner is actually pretty nice and I loved that the TVs are adjustable I also definitely appreciated the historic nature of the building and the overall architecture, but I’d do yourself a favor and step into the hotel lobby, admire the view, and book yourself a different hotel