16 Best 5 star hotels in Waverly, MI (2022)

JJ McPhee

Let me first confirm the hotel is indeed temporarily closed until at least fall due to a water main break and renovations Like others writing reviews I experienced a similar surprise to show up with no room availability Marriott Loyalty “guaranteed” the room and ensured me (by more than one agent) that they were open

FrustratingSilver lining, we met Brandon at Fairfield next door (same management company) who helped us out and made things much betterI blame Marriott Corporate for not recognizing the hotel is down for renovations, very unlike them These bad reviews should not reflect poorly on the management company as they are the only one who stood up and made things right I look forward to visiting the newly renovated Residence Inn soon Thank you Brandon!!!Josh

Joshua Caudill

CLOSED! By far the worst experience I’ve ever had with a Marriott family hotel I almost went full nuclear KarenWe booked this hotel 6 months in advance while planning my daughter’s graduation open house

Needed the kitchen to cook for the party The day before our check-in, I get a notice on my Bonvoy app to check-in We definitely needed the room, so I checked inOn the day of our check-in, we pull into the parking lot It seemed odd that no vehicles were in the lot, save one construction truck We walk up to the main door and notice a sign stating all packages need to be sent to the Fairfield Inn next door On the opposite window is a notice that the building was not safe for humans NOT SAFE FOR HUMANS Seriously?!?I call the front desk to see what’s going on Of course there is no answer or any message explaining the situation We drive over to the Fairfield Inn to see if they know what’s going on The front desk clerk proceeds to tell us that there was a flood back in late January The hotel has been shut down since then and probably won’t open until September This is July Remember, I booked this 6 months in advance and even checked in the day before our arrivalI didn’t receive any type of notification from Marriott about this closure Not a phone call, email, letter, carrier pigeon, or app notification I call the corporate line The person I spoke to had absolutely no clue this location was closed “What do you mean it’s closed?” All they could do was help book another hotel for us in the area and cancel our reservation so we don’t get charged the fee for late cancellation They were kind enough to waive the fee for late cancellation on a hotel that is basically condemned Thanks I’m now stressed out of my mind We’re 600 miles from home without a hotel We should have had a hotel because we booked 6 months in advance I’m now dealing with the “manager” (Karen Level 1) who has no power to do anything expect rebook us somewhere else Pretty sure I can do that on my own I have the app Who doesn’t notify their customers when a location has been shutdown? Marriott apparently Who doesn’t give customer service managers the power to make the situation right? Again, apparently MarriottWe asked if they could book us in the hotel next door, the Fairfield Inn According to the corporate “manager”, that hotel is completely booked My wife, see that I’m at a Karen Level 3, heading into nuclear territory, decides to check with the front desk Turns out they do have rooms!Corporate Marriott is absolutely worthless They have no clue what is going on with their hotels They couldn’t offer any kind of discount for our inconvenience They did offer me a whopping 10k in Bonvoy points, which won’t even get you one room for a single night I think that’s about 2 bottles of water from their store This could have been a huge customer service win for themI’ve been a Marriott Rewards/Bonvoy member since 2011 I have their credit card I’ve been Gold Status for the last 2 years and Silver for over 5 To be treated like this is mind blowing What’s the point of a loyalty program if Marriott can’t step up and fix a huge mistake like this? What’s worse is I have reservations for this location for this Christmas Booked in June Again, 6 months in advance at a hotel that is definitely condemned Why on earth would their system allow me to book it?!? Oh, the hotel will be operational again by September Right like I’m going to believe that Nothing like getting stranded without a hotel during Christmas Hotels are easy to come by during the holiday season If you like being stressed to the point that becoming an alcoholic Karen sounds fun, you might want to check this place out If cirrhosis and delirium tremens aren’t your thing, I’d look elsewhereSo disappointed in Marriott There’s a brand new Hilton across the street Maybe it’s time to check out their loyalty program Do you know if they’ll accept Marriot Bonvoy points? Asking for a friend

Samantha Mitchell

**Photos were taken at check-out, not check-in!!** We were too excited at the beginning of our vacation to take pictures of the nice room Pleasantly surprised by this hotel in Lansing The suite rooms were very accommodating for our large party for a cousin get-together

The separate bedroom was nice for this Mom and Dad, but it wouldn’t keep someone determined out The kitchenette was incredibly useful and the dishes was a great touch The pool was a little on the cooler side, and the hot tub wasn’t filled, but our family had an absolute blast in the pool The breakfast was decent with a good variety We enjoyed dinner on the patio with the option of a fireplace or to grill There was also a mini basketball court If we had to use one word to describe this hotel: accomodating It is pet-friendly, and some furniture shows some wear from previous occupants