16 Best 5 star hotels in West Chester, PA (2022)

Tamra Howell

Nice hotel with huge marble staircase Good check in experience for a late night arrival Room was spacious but bathroom somewhat small

Had to go back downstairs to get makeup remover wipe as none in room Breakfast is on the second floor which is a little odd which I did not eat and there is coffee 24 hours which is fresh grind every time Nice experience and I would recommend to any traveler

James Geraghty

Unfortunately our stay at this hotel was the worst hotel experience we’ve ever had There were 20 to 30 people having a wild wedding after party in the room next to ours I went downstairs to ask the manager on duty if he could ask them to please quiet down since it was midnight

He complied with my request and initially the crowd was cooperative but several of the guests became belligerent and told the staff that as soon as he left they were going to resume their party That is exactly what they did The noise made it impossible to sleep until almost 2 o’clock in the morning We specifically booked this hotel because we thought it was a well run facility and would enable us to get a good nights sleep We feel that spending $270 on this type of experience is ridiculous When the guests became belligerent the staff should have called the police and had them removed I asked to speak to the manager upon check out but was told none was available The gentleman at the front desk was disheveled and disinterested and offered only to leave a note for the manager I’ve yet to be contacted Upon check in they make you sign additional paperwork promising to not trash the rooms Evidently this is a recurring issue Stay away if you need a good nights sleep

Shannon Reed

This hotel is in a great location for getting into Philly, and has many restaurants around We were greeted warmly and the breakfast, although nothing special, was fine Our room was clean and well-kept

So why is my ranking low? Because this hotel is trying to pull the wool over their guests’ eyes in a completely ridiculous wayWhen I registered, I was told that I needed to electronically sign off on a $35 per night credit for any food we might take out of the (very nice) snack closet I did so, and a number of other notices, in tiny print, came up I glanced at them, but the clerk was talking to me at the same time, so I didn’t pay much attention (I know! My mistake!)We were assigned a handicap-accessible room, which was fine, although it did mean that there were only two small hooks in the bathroom, and thus no place to hang up our larger towels I thought that was too bad, as I usually would hang my towels up and save the laundry usage, but we couldn’t So we left our towels on the floor in a pileWhen we returned from our day in the city, we were surprised to see that our room hadn’t been cleaned and the towels had not been replaced When I went to the front desk to report the mistake, the desk clerk informed me, “Actually, we only clean rooms that are occupied by the same people for more than one night every four days” I replied that I hadn’t been made aware of this, and he said that it was listed on the electronic signature form I had signed When I protested that it would have been simple to just tell me when I checked in that this was the policy — like many travelers right now, I can understand that housekeeping help is hard to find, which is what he said the problem was — he said, “Yeah, the owner told us not to tell people, because then people will protest, so instead, he had us just stick it in the signature page so you don’t notice until it’s too late” Then he and the other desk clerk snickered together — yeah, got me, I guessI asked for the manager’s email address to be in touch with him, but I ultimately realized that I’d rather complain to Hotelscom (which I did, as I booked through them) and make them aware of the problem, and to let you, dear reader, know that this is the vibe of this particular hotel As I said, it’s too bad — such a weirdly underhanded thing to do in an otherwise pleasant place Anyway, that’s why they get 2 stars from me!