17 Best 5 star hotels in West Freehold, NJ (2022)

Maarten Dinkla

The general manager (who comped us a breakfast after the people in the room next door had been partying all night) and the restaurant staff seem to be the only people there who know what they are doingFire alarm went off on Thursday evening; guy at the front desk was walking around laughing and filming with his phone instead of directing guests to proper staging area or even checking if everyone was safe Fire brigade arrived after about 10 minutes and then left without any staff making an effort to inform guests it was safe to come back in

Other person behind front desk seemed supremely disinterested and only gave an explanation after being asked Apparently a malfunction was the reason, as it happened again 10 minutes after and in some rooms they were apparently unable to shut it off only after an hour No apologies whatsoever were offered, only a half-hearted offer to move us to another room, which makes absolutely zero difference if the alarm goes off in the entire hotel Note that we were traveling with a 2-year-old as well, who we had to take out of bed and rush out with several times Again, zero apologies offered for the inconvenience Alarm went off twice more the next day, apparently due to a test which was not announced beforehandGeneral lack of service: no responses to several messages we sent through Bookingcom app before arriving to ask for a baby bed Luckily they did have one, but had to take it up to the room myself, and saw several other people walking around with hotel luggage carts, which would suggest severe staffing shortageFood options in the restaurant were either not available or not prepared as advertised (vegetarian burger was not available, grain bowl was not prepared as listed on the menu), though I suspect this is more due to issues with supplies than with staffBathroom had black mold on the ceiling, housekeeping seemed very understaffed, did not always empty trash cans and never removed dirty glasses we took up from the bar on the first night Water leaking from the ceiling in the restaurant and lobby areasPoolside was full of discarded cups, trash and clothing when I wanted to take my daughter for a swim one morningDry-cleaning service is not available on the premises (I realize it is not explicitly stated that it is) but outsourced to a local dry-cleaners, which would take 3-4 days when we asked for it To their credit, they did provide an alternative after we insisted that that was too longAll in all most of the staff seemed either utterly disinterested in their jobs or in dire need of hospitality training

Martin Cocorikis

Made reservation online May 6Tried to add a night on May 10Was directed to the property to make the change

Called the property and spoke with front desk about changes Was told, on May 10, that the changes were made and we were good Got confirmation e-mail 4 days before trip and I see the dates are wrongCall the property and speak with a manager whoo explains to me that the employee who made my changes never actually did anything and now they are booked solid and can do nothing I asked if there was another property near that we could move to I was told that this is a franchise and not linked to other Marriots ???Call Marriot corporate and they too were helpless I then spent over 1k to change flightsThe Worst Customer Service