18 Best 5 star hotels in West Memphis, AR (2022)

Joyce Trent

We had a great weeks stay at the Sheraton! The rooms were nice and clean and the beds were comfy The air conditioner worked fine The towels were soft

The TV was really big! The staff was very nice and helpful! We also ate at the restaurant and it was good and the servers were so nice!! Would definitely recommend this hotel if you need to be near the Cannon Center!

shari cunningham

What happened to this place? There is no security I did not have to use my room card for re-entry into the lobby in the middle of the night or in elevator There was no security in the lobby or anyone at the front desk

Anyone could come in and roam freely I was approached in the lobby by someone asking for money at about 5:00 am No hotel staff in sight, outside or inside My sink was clogged Large pieces of Bathtub enamel were chipped off Room wasn’t clean My pillows had obviously not been replaced in years nor had the badly worn bedspread Paper coffee cups are no longer protected in plastic wrap prior to use – so unsanitary The doors close incredibly loudly Ice machines not available on every floor It was an expensive stay and very disappointing Research carefully We wont be returning

Mia Owens

Two stars is honestly generous I was here for a volleyball tournament, as the Sheraton was connected to the venue which made it easy However that was about the only pro

First off, let’s discus our room (which was awful) There were holes and scuffs in the carpet, rips in the sheets, no luggage rack, and hair that wasn’t ours all over the shower/shower curtain The beds were small and the tv had no service on multiple channels The body wash in the shower was completely liquid and looked like it was just mixed with waterSecond, the restaurant (Crossroads) It was horrible We never ate there because the staff ignored us every time we wanted to be seated Mind you, we tried 6 times (in the span of 2 days) and not one was successful The staff would not look at us The worst part was when we ended our games late and the Crossroads was the only thing that was open and they would not sit us We then had to go drive around Memphis at 10:00 pm to try to find food (I also don’t recommend doing that Memphis is dangerous at night) Driving around wasn’t much better though, as the hotel has practically ZERO restaurants around it The only nice staff where those at the front desk, who proved to be very helpful in a couple situationsThird, the valet service Although helpful at times, having to ask for someone to get your car and then waiting 15 minutes is not convenient The only non-valet parking close to the Sheraton is at the church across the street, but that is $18 a day Not to mention you have to cross a busy roadFinally, I want to bring up the trolley I will admit this was nice The stop is right outside the front of the hotel on main street There are a couple different lines, and it was $1 per time you rode We used the trolley around 4 times over the 2 1/2 daysOverall I honestly would not recommend this hotel Sure it is convenient, but that’s about all it has going for it(I also forgot to mention that the pool was closed the entire time, but the gym was very nice)