17 Best 5 star hotels in West Palm Beach, FL (2022)

Daniel Rollo

We had a great time here Because we are diamond we got upgraded to an ocean view room It’s was great

(Full disclosure the carpet seemed a little gross)The room was clean and we had a nice wrap around balcony overlooking the ocean The AC worked…which is keyThe food options were redundant but everything we ate was awesome Jessica the bartender at Coconuts was awesome Such a pleasant and personable bartender It was coming down and seeing her smile every day The drinks were great tooThe only downside was the amount of kids in the small hot tub It was tough to even get a seat in there at timesOverall though it was a great time

Attila Juhasz

My wife and I entered the hotel lugging our luggage No staff were in lobby to assist or guide guests It seemed in fact that employees went out of their way not to make eye contact

Since we arrived 2 hours before the 4pm check-in, we were told we could sit in Ketch restaurant, or just use the amenities We decided to go to restaurant where we were ignored by staff for over an hour Two other parties had orders taken and food served to them We had to get up and ask waiter for service There were only 3 or 4 tables occupied at the time Staff were literally walking around not making eye contact with guests and ignoring other guests as wellRoom was very dirty Our socks were black from walking on the floor Dust covered headboard, and picture frames Sheets were stained Interior of closet dirty Bedside Lamp didn’t work Light over door didn’t work Told staff and nothing was done Coffee pot not working correctly and located in extreme awkward position behind the television Guests smoking cigarettes, cigars and marijuana and the smell was coming in through the patio door of our fourth floor ocean view room Therefore we could not open door to enjoy a beautiful ocean breeze and view Bathroom shower floor could not tell if it was dirty since it was wood laminated and not white Shower drain clogged unable to touch because it was gross and I didn’t feel I needed to have to do such a thing during my hotel stay When arriving in room, there were only three towels in the bathroom and we had to be inconvenienced several times to call housekeeping not only for towels but for coffee supplies as well There were also no extra pillows or blankets located anywhere in the room and at that point we were so aggravated with having to keep calling housekeeping we didn’t even bother to ask for those things that should’ve just be in the roomThey totally misrepresented their Ketch restaurant, it was not glamorous at all as they made it look on the website! It was like sitting at tables in a lobby with a flow of people going in and outside while you’re trying to eat Overall a very disappointing experience at a Hilton hotel with a brand that we really truly did give our loyalty to in the past I no longer will

Kim S

This place is the go-to destination spot on the beach! From the great hotel prices, the beautiful ocean view rooms, beautiful ocean views directly from their outdoor bar and restaurant to the beyond friendly and accommodating hotel staff both inside and out, you will not be disappointed! You are steps away from their fantastic beach, and have just about 10 minutes walk to other other great bars, restaurants, shops in a near by plaza Other fine dining restaurants are as close as 10 min drive There is live music at the hotel and at the other close by restaurants on weekends also! Beach front umbrella staff is so accommodating and friendly and work hard to find you that perfect view

Family friendly, but all ages groups are present I’ve visited this hotel a few times now and I will definitely be coming back very soon!