5 star hotels in West Springfield, MA

1. Hampton Inn Chicopee/Springfield (4-star hotel)

About this hotel

Set 3 miles from Westover Air Reserve Base, this modern hotel is 10 miles from Naismith Memorial Basketball Hall of Fame and 7 miles from Springfield Armory.Contemporary rooms feature free WiFi and flat-screen TVs with HD channels, plus coffeemakers, desks and custom-designed beds. Suites add separate living areas. Some rooms and suites also have whirlpool tubs.In addition to free parking, an area shuttle and hot breakfast (or weekday breakfast bags to go), there’s an indoor pool and a fitness center. Other amenities include a coin-operated laundry and a business center.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • 9 min drive to Chicopee Memorial State Park
  • Guests praised the friendly service
  • Guests mentioned hot tubs 13 times
  • Guests praised the indoor pool

Feedback From Real Customers

Tara Hotaling

Very nice hotel The pool is open from 9-9 (For the kids) 🙂 They have a very delicious Breakfast, with tons of choices

Pricing isn’t bad either Once again though, I am all about the interactions The Gentleman that works at the front desk that checks you in was very nice Greeting us and chatting with us about our stay Can’t ask for better service!!!

Hannah Branham

Stayed for 3 days for work the room was very clean when I walked in I mean you could smell they just finished cleaning it was great The bed is really comfy has a really nice comforter and pillows The bathroom was very clean only problem with the whole experience was that the toilet kept getting clogged when I first walked in it already needed to be clogged before using it and also the sink wasn’t letting out water seems to be a little plumbing issues but room was comfy and cosy most of the employees were very nice and accommodating the pool is very nice it’s heated no salt water the gym also has a few good things to use and a water station

All and all great experience

Michael Bath

It’s a decent enough hotel Clean, friendly service, etc However, it appears as though it hasn’t been updated in quite some time

Decor was much more dated than many Hampton Inn’s I’ve stayed at Television was also quite small Location is okay, but there’s virtually nothing within walking distance unless you like crossing very high vehicular traffic areas, there is at least a Starbucks across the parking lot

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2. Homewood Suites by Hilton Holyoke-Springfield/North (3-star hotel)

About this hotel

Off Interstate 91 and opposite Holyoke Mall, this relaxed all-suite hotel is 8 miles from the Naismith Memorial Basketball Hall of Fame and 13 miles from Six Flags New England.Traditionally furnished studios come with kitchens, dining tables and free Wi-Fi, plus pull-out sofas and flat-screen TVs. The 1- and 2-bedroom suites add separate living rooms.Complimentary perks consist of parking, hot breakfast and weekday evening receptions, as well as a local shuttle and a grocery shopping service. Additional amenities include a fitness center, an indoor pool, a hot tub and a convenience store.

Things You Need to Know

  • Guests praised the kitchenettes
  • 10 min drive to the Wistariahurst
  • Guests praised the friendly service
  • Guests mentioned “shopping malls” 16 times
  • Guests liked the hot tub, mentioned 14 times in reviews
  • The fitness center has elliptical machines and treadmills
  • Guests praised the indoor pool

Feedback From Real Customers

Colleen Taylor

One of the best hotel experiences I’ve had The staff members were helpful and friendly Any requests we had for things like more pillows or towels were taken care of immediately

We even needed help with the television in the room and they were very responsive with that The hotel/our room was immaculate Breakfast was delicious both mornings I would absolutely stay here again

Doreen Villanueva

This hotel is very nice The suites are big and have a kitchen which is wonderful if you are staying for business, as I did Bed was very comfortable as well, and I am very picky about beds

The ONLY problem was the horrendous smell of marijuana all over the hotel, even in my room I could not escape it and it was really difficult not to let it ruin my stay People were allowed to smoke right outside the entrance doors and in their cars, but that smell goes everywhere People were obviously smoking in their rooms and there was nothing that staff could do about it The smell would come into my room from the hallway and through the heating vents It was awful I can’t believe that a big hotel like this cannot address this problem

Airess Hunter

The rooms are clean but the thermostat in my room doesn’t work properly It needs to be replaced The bedroom door is coming of the hinge

I feel like for the price that they charge people, these shouldn’t be issues They only clean rooms on certain days Of your floor is the floor they are doing that day, you have to call them and request it

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3. Candlewood Suites West Springfield, an IHG Hotel (2-star hotel)

About this hotel

Set along Route 5 and across the street from golfing at Springfield Country Club, this casual all-suite hotel is 4 miles from the Eastern States Exposition and 7 miles from Six Flags New England amusement park.Warmly decorated, understated suites feature fully equipped kitchens, dining tables and sitting areas, as well as flat-screen TVs and DVD players. Wi-Fi is available.Parking is free: there’s also a lending locker with kitchen and other items to borrow. Other amenities include a heated indoor pool, a hot tub and a fitness room, plus a business center, a 24-hour convenience store and a coin-operated laundry. A gazebo with BBQ grills is also available.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the kitchenettes
  • 6 min drive to Connecticut River Walk Park
  • Guests liked the service
  • The fitness center has treadmills and elliptical machines
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

keisha heathman

We had a 3 night stay at Candlewood Suites The room was very decently sized, clean and all the appliances worked great The staff was friendly and explained where everything was

The store area across from the front desk had plenty of food, snacks and games and appliances you could buy or borrow The food prices were really good There’s a gas station and a few restaurants within walking distance It was a very nice stay! Highly recommended

David Syracuse

The check in was smooth and easy, and the staff was friendly and helpful The room was clean and in good shape It had been modernized, but still had some older features

The closet door didn’t latch and there were just 3M hooks on the back of the bathroom door for towels The shampoo/shower gel dispenser had at some point fallen off the wall in the tub, and was just sitting on the vanity in the bathroom; the tape was still there in the tub The HVAC was loud and the wall thermostat didn’t work (even though the controls indicated to use that one) A clever little fan was provided to move air into the bedroom — it worked well The ice maker worked and the dishes were clean The hotel is dog-friendly, and our dog was very comfortable

Kristen Ott

I reserved a room for 8/5-8/7 and tested positive for Covid 8/1 As a responsible adult, I cancelled my reservation as to not spread the illness Because of this, I lost almost $500 due to their garbage cancellation policy that required a cancellation before 7/29

I would recommend staying at literally any other hotel that does not employ predatory cancellation “policies” during an unpredictable pandemic

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4. Fairfield Inn & Suites by Marriott Springfield Holyoke (2-star hotel)

About this hotel

Less than a mile from the Holyoke Mall, this laid-back hotel off Interstate 91 is 9 miles from the Naismith Memorial Basketball Hall of Fame.Warm, unfussy rooms offer complimentary Wi-Fi, flat-screen TVs and pillow-top mattresses, in addition to minifridges, and tea and coffeemakers. Studios add microwaves and pull-out sofas, while suites provide separate living rooms.Free amenities include parking and a hot breakfast buffet. There’s also an indoor pool and a gym, as well as a colorful guest lounge.

Things You Need to Know

  • Guests praised the unfussy rooms, which have microwaves
  • The unfussy rooms have coffee makers
  • Guests praised the bathrooms
  • 9 min drive to the Wistariahurst
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests praised the fitness center, which has weight machines
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

C HILL

This hotel is super outdated It needs to be completely renovated We had a problem with our plumbing in both the toilet and shower, the heating system emitted a burning smell, the ceiling entry light flickered constantly, and the electric keypad on the door was broken so we had to keep going down to the front desk

I couldn’t express my frustration to the housekeeping staff because the ones on duty didn’t speak English well I would have given 1 star but the staff was very accommodating and the manager helped us a lot I love the Marriott brand but I wouldn’t stay here at this location again until they bring this place up to code

Don Dude

Well maintained, clean, and comfortable rooms A very quiet location actually, but not far from 91 so good access Pool, gym, etc amenities, breakfast is typical mix of hot and continental

Staff is VERY helpful and pleasant All the HVAC in the rooms is in excellent working conditionParking area is a bit tight, but there is a place to park, just not the most convenient in the highway side lot areaDefinitely a great option if you want kind of a Centralized location for the Hartford/Springfield/Northampton/amherst area Not a tonne of restaurants or brewpub/taprooms nearby, but many within a 15-20 minute drive, so not bad

Jessica Medina

Easy to get to from I91 We came with young children The property was very clean! The staff were very welcoming and professional

Maid staff were respectful of personal property, we came to a clean room when we went out for the day The pool area had a shower to rinse off and clean towels Continental breakfast was pretty decent I would consider coming again!!

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5. SpringHill Suites by Marriott Hartford Airport/Windsor Locks (3-star hotel)

About this hotel

Less than a mile from Bradley International Airport, this casual hotel is 4 miles from the New England Air Museum and 9 miles miles from Six Flags New England amusement park.Featuring living areas with pull-out sofas, the relaxed studio suites have free Wi-Fi, flat-screen TVs and iPod docks, as well as tea and coffeemakers, minifridges and microwaves.A breakfast buffet, parking and an airport shuttle are complimentary. Other amenities include an indoor pool and a snack shop, plus an exercise room and a business center.

Things You Need to Know

  • Guests praised the large rooms
  • 7 min drive to the New England Air Museum
  • 3 min drive to Bradley International Airport
  • Guests praised the friendly service, which has a concierge
  • Guests mentioned microwaves 10 times
  • The fitness center has weight machines

Feedback From Real Customers

Cara Evans

I have stayed at a lot of Marriott hotels (I am a silver elite member) This one was not impressive The carpet in the room had that weird damp feeling, there was no place close to the bed to plug your phone in, the light switch for the bed light was not close to the bed, the clock was so old- had a MP3 player charger, nothing for new technology

The toilet ran throughout the night, the carpet in the dining area was horribly stained The room itself did not have a clean feel to it I wore flip flops while walking through it and wiped down surfaces with my own sanitizer In the future I will pay the extra $30 to stay at the courtyard I have stayed at some really nice Spring Hills This one looks like them in the photos, but is nowhere near the quality of them It is almost like this hotel tried to update, but did not do enough And really could be cleanerOnly positive was the staff was very friendly Also, would be nice if they put some fruit out to grab in the morning for an early flight since breakfast doesn’t start until 630

Erik Gustafson

Hotel was clean and updated Room was nice, clean, quiet, and AC worked great Decent on the go hot breakfast offerings

Super close to the airport but little, if any, noise overnight Not sure of the bad reviews, I didn’t see anything like it Almost all hotels have some bad rooms or stains, and to pretend imperfection is 1 star doesn’t sound like someone who’s traveled much Anyways, was a great stay in my book

Gail Gratzel

My sister-in-law had recommended this hotel saying it was REALLY REALLY nice, so we booked a room for one night We were hot, tired and ready for a good nights sleep we arrived to what we thought would be a nice stay The room had an odor to it upon entering, kind of underlying tobacco combined with carpet fresh smell

We were exhausted so decided to just bear with it Well, the bathroom floors were sticky, the mirrors had a film on them as well as the glass shower doors When I got into bed the carpet fresh and tobacco smell was worse than ever The pillows also had a body odor to them We called the front desk to change rooms There were no other rooms available that evening They didn’t even offer a credit I would never stay at this hotel again I’ve always stayed at Marriott’s and have never ever experienced anything like this The cost with taxes was close to $300 Pretty bad all around 🙁

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6. Courtyard by Marriott West Springfield (3-star hotel)

About this hotel

Off Route 5 and near the Connecticut River, this unpretentious hotel is 5 miles from the Naismith Memorial Basketball Hall of Fame and 6 miles from the Springfield Armory National Historic Site.Relaxed rooms provide free Wi-Fi, flat-screen TVs and minifridges, as well as tea and coffeemaking facilities. Suites sleeping up to 5 people add separate living areas.There’s an airy restaurant/bar. Other amenities include an indoor pool, a fitness center, and meeting and event space. Breakfast is available for a surcharge.

Things You Need to Know

  • Guests praised the rooms
  • Guests mentioned the service is friendly
  • Guests mentioned beds 14 times
  • The fitness center has weight machines and treadmills
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Raul C

Worst hotel experience in my life I am willing to bet my last dollar the most of the 5 star reviews on this page are fakeThings they won’t tell you before you book: Indoor pool has a 5 person limit (and time slots were booked our entire stay)

Elevator out of service the entire stay Thermostat out of service the entire stay No microwave in the room The hotel is dingy, it looks nice in their pictures but trust me, this place is like a renovated Super 8 that had lipstick thrown on the pigStaff was rude from the beginning They lied and said there were no rooms available for early check-in until other families from our group arrived with our kids and were making noise in the lobby Then, magically, dozens of rooms opened up After that, the guy at the front desk decided to make his own rule that kids weren’t allowed to be in the hotel common areas without an adult We were treated like prisoners by the staff the entire stayAlso, don’t eat the breakfast My son waited an hour for cold pancakes When we told the worker that they forgot the bacon, he did apologize and return with his bare hand full of cold crumbled up bacon which I declined

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7. Residence Inn by Marriott West Springfield (3-star hotel)

About this hotel

This casual extended-stay hotel off I-91 is 5 miles from the Naismith Memorial Basketball Hall of Fame and 10 miles from Six Flags New England amusement park.Colorful accommodations range from studios to 2-bedroom suites. All have kitchens, desks and pull-out sofas, as well as free WiFi and flat-screen TVs; some feature fireplaces.Complimentary perks include parking, hot breakfast, and evening socials with snacks. Other amenities consist of an indoor pool, a 24/7 fitness center and an outdoor BBQ area. There’s also a 24-hour convenience store, a business center and guest laundry facilities.

Things You Need to Know

  • Guests praised the rooms, which have refrigerators
  • The rooms have microwaves
  • 8 min drive to the Naismith Memorial Basketball Hall of Fame
  • Guests mentioned “suites” 12 times
  • The fitness center has treadmills and elliptical machines
  • One of the few hotels in the area with a bar

Feedback From Real Customers

maw2140

Not nearly clean and well-kept enough for the price Shower curtain was too long and stained; towels looked liked someone had handled them hastily; pillows didn’t smell too fresh; no plastic ice bag (I use them for covering remotes), among other issuesThe lobby staff were amicable and there was a small 5-pack of alcohol wipes in the room, which was cool, but I would not stay here again

Amy Wayman

Staff is great Suite is very clean and comfortable The only complaint I have is you hear EVERYTHING

Our ‘neighbors’ decided to party into the early morning hours with absolutely no regard for others Very loud in the hall, people trying to get into the party room knocking loudly on the door because the music and people inside were very loud I’m all for having a party but not if your neighbors are being disturbed

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8. Fairfield Inn & Suites by Marriott Springfield Northampton/Amherst (3-star hotel)

About this hotel

Off US-5, this unpretentious hotel is a mile from The Botanic Garden of Smith College and 10 miles from Skinner State Park.Featuring carpeted floors and bright accent walls, the laid-back rooms and suites offer free Wi-Fi, flat-screen TVs and minifridges, plus microwaves, and tea and coffeemaking equipment. Some have sitting areas and/or pull-out sofas.Breakfast is complimentary. Other amenities include a gym, a convenience shop and an indoor pool, plus meeting space.

Things You Need to Know

  • Guests praised the rooms, which have microwaves
  • Guests praised the bathrooms
  • 5 min drive to the Smith College Museum of Art
  • 13 min walk to nearest train station
  • Guests praised the friendly service
  • Guests liked the restaurant
  • Guests praised the fitness center, which has free weights
  • Guests praised the indoor pool

Feedback From Real Customers

Nathan Santos

I have seen better Marriot hotels before Small swimming pool Nice room with sheets and bedding

I spent my time in downtown Northampton and the journey from the hotel was pretty smooth I did most of the research for staying in West Massachusetts and this hotel was fine We had a good time and it was worth the drive from the east We made memories, but hotel quality was 3 stars

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9. Holiday Inn Express Springfield Downtown, an IHG Hotel (2-star hotel)

About this hotel

Set 2 blocks from Interstate 91, this relaxed hotel is opposite MassMutualCenter, a convention center, and a 15-minute walk from the Naismith Memorial Basketball Hall of Fame.The unpretentious rooms come with free Wi-Fi and flat-screen TVs, plus minifridges, microwaves and coffeemakers. All offer pull-out sofas. Kids age 19 and under stay for no extra charge with a parent.A hot breakfast buffet and parking are complimentary. Other amenities include an indoor pool and a gym.

Things You Need to Know

  • Guests praised the beds
  • Walking distance to the Amazing World of Dr. Seuss Museum and the Dr. Seuss Memorial
  • 12 min walk to nearest train station
  • Guests praised the friendly service
  • Guests mentioned casinos 18 times
  • The fitness center has elliptical machines and treadmills
  • Guests liked the nightlife

Feedback From Real Customers

Tiya McD

Jacky had our room looking and smelling good Perfect! Front Desk staff (every shift) were friendly and very helpful Breakfast was fresh and plentiful

I don’t know the F/B lady’s name but she was so nice She worked that Thursday thru Sunday mornings, she kept everything clean and well stocked The pool area was clean with plenty of towels Thanks again for the pleasant stay!

Todd Moffre

My wife and I stayed there for a last minute overnight and were extremely happy and impressed Staff were all happy and helpful The room was clean and included a small fridge and microwave

Free parking in the back lot Pleasantly surprised that breakfast was included, which was a bonus! It is centrally located between the “museums” of Springfield (our daytime activity) which are a short walk, the “arena”, across the street (which had a hockey game\ didn’t go) and the MGM Casino (Our night time activity) just a block away Not to mention all the local restaurants All in all we both gave it an A+

Donna

Beautiful hotel conveniently located near MGM and many other great things The staff is on point! Super friendly and very accommodating We arrived really late and had the pleasure of meeting Asante, who couldn’t have been more helpful

Did I mention the beds always look forward to returning and getting a great night’s sleep followed by a great shower!

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10. Tru by Hilton Chicopee Springfield (2-star hotel)

About this hotel

With a contemporary exterior, this relaxed budget hotel is 4 miles from Chicopee Memorial State Park and 5 miles from Holyoke Heritage State Park. The Massachusetts Turnpike is a mile away.The bright, modern rooms feature free Wi-Fi, flat-screen TVs and minifridges, as well as microwaves and shower-only bathrooms. Cribs and high chairs are available (by request).Continental breakfast is complimentary. Other amenities include a bar, a gym and an indoor pool, as well as parking and coin-operated laundry. There’s also a colorful patio with games and seating.

Things You Need to Know

  • Guests praised the clean rooms, which have minibars
  • 9 min drive to Chicopee Memorial State Park
  • Guests liked the friendly service
  • Guests mentioned lobbies 30 times
  • Guests liked the fitness center
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Sean Spencer

We stayed for 2 nights just a bit ago Extremely clean, including finding a drier sheet in the bedding (the best thing to find in the bedding at a hotel lol) Staff was exceptional and friendly

The only ding is that the rooms are fairly narrow, but the soundproofing between rooms was on pointBest point of design is that the whole room had a tile floor No gross hotel carpets to be seen!

K G

The Tru Hilton manager Rachel generously offered us a bereavement rate as we traveled to Chicopee for my aunt’s military funeral service As always, our Tru stay was excellent The rooms are clean and cheerful with nice desks and office chairs

The mobility accessible rooms are very large comparably and offer excellent space with vinyl wood floors for rolling a walker as well as spacious roll-in showers The breakfast is always good with fun yummy pancake maker and nice options including eggs and oatmeal Tru also has one of Hilton hotels best coffee! We love the fun locally themed lobbies, filtered water machines, clean fitness rooms, and friendly staff This hotel is near the highway but we slept well and appreciated the great value and safe parking lot to leave the vehicle overnight Definitely recommend!

Coach ShaVon Guinyard

This hotel is absolutely beautiful Our first night here we were greeted with outstanding customer service The morning after the same

We left for the day to visit schools and came back to dirty towels still on the floor and trash not emptied I called and asked for clean towels and was told I had to bring the dirty towels and get new towels After asking for the GM information I got “noise complaints” of music being too loud when no music was playing I then got noise complaints of talking too loud Which no one was We usually go to Marriott brand hotels We will stick with Marriott Very disappointing for the price we pay to stay here

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11. Hampton Inn Springfield South Enfield (3-star hotel)

About this hotel

Set in a commercial area, this straightforward hotel off Interstate 91 is 5 miles from Six Flags New England amusement park and 9 miles from downtown Springfield.The simple rooms have free Wi-Fi, flat-screen TVs, desks and coffeemakers; some also have pull-out sofas. Suites add minifridges and microwaves, as well as sitting areas.Complimentary amenities include parking, and hot breakfast or weekday breakfast bags to go. There’s a glass-enclosed indoor pool and hot tub, and an exercise room, plus a coin-operated laundry.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the beds
  • 6 min drive to the Windsor Locks Canal State Park Trail
  • 15 min drive to Bradley International Airport
  • Guests praised the friendly service
  • The fitness center has weight machines and free weights
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

Christina Gondek

We stayed here and blocked off rooms for family and friends for our wedding weekend It was the best hotel experience any of us ever had Tamika (the manager) would bend over backwards for you and all the maintenance workers were right there offering to help with anything

They set up pull out beds for bridesmaids to all be in one room, Gabe set up a wedding website for us to use on the invites so everyone had ease booking the rooms, the breakfasts were free and delicious, maids cleaned rooms first so people could check in early and get to our wedding rehearsal Everything was perfect They made our very busy weekend and our first night as husband and wife so easy and magical!

Justin Loughman

We chose this location due to proximity of Six Flags Very simple easy stress free ride to the park within 15 minutes The entire staff was very helpful and attentive to the details, always observed diligently cleaning all day

Every interaction at the front desk was efficient and pleasant The entire staff deserves recognition for ask the hard work noticed Upgraded and extended our stay because we enjoyed the location Also surrounded by food options, cinema half mile away We already have planned our next stay in a few weeks

ASC Professional Handling

Good rooms Service is below average Called down for extra blanket never received it

Called next night and got it awhile later On our 3rd day we are allowed to have the room cleaned We requested and it was never done Service was nothing better than red roof If you wanna pay the extra money for nicer hotel and service I suggest Marriott in Enfield One exit from this Hampton inn Had to stay here since it was full for the week

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12. Hampton Inn & Suites Springfield/Downtown (2-star hotel)

About this hotel

This relaxed hotel is less than a mile from Interstate 91, Naismith Memorial Basketball Hall of Fame and the MassMutual Center arena.Understated rooms offer complimentary Wi-Fi, flat-screen TVs and coffeemakers, plus microwaves and minifridges. Suites add pull-out couches and wet bars.Freebies include parking, and a hot breakfast buffet served in a bright, airy dining area. There’s a heated indoor pool and a 24-hour gym, in addition to coin-operated laundry facilities.

Things You Need to Know

  • Guests praised the beds
  • Guests praised the rooms, which have TVs
  • 6 min walk to the Naismith Memorial Basketball Hall of Fame
  • Guests praised the friendly service
  • Guests mentioned lobbies 13 times
  • One of the few hotels in the area with a casino
  • Guests praised the nightlife
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Dana Hludik

The hotel didn’t have our reservation on file with the confirmation number received via Expedia We paid roughly $50 extra for a room that accommodated the # of guests in our party with a pull-out couch (not comfortable) The staff were super nice and the rooms were clean

I wish that they at the very least didn’t charge the extra money for an inadequate room The room we originally booked for two nights was available our second night and it was much more pleasant

Sammy Euston

Had no choice but to stay since we got in late and were exhausted by the drive but I’ve stayed in a good number of Hampton inns and this was by far the *worst* one! Stains everywhere, including one suspicious brown stain on the seat of the chair, bathroom had repairs done but they were awful and the tile needs new grout asap, there was still trash from previous guests in the cans, grass clippings all over so I know it wasn’t vacuumed Bed was noisy Hallways also had trash that wasn’t cleaned up

The front desk lady was very short with us Didn’t explain anything Didn’t even tell us our room number just wrote it on the key card envelop and sent us on our wayArea the hotel is in isn’t great either, parking lot had a ton of trash about including a dirty diaper that wasn’t cleaned up the next morning either Disgusting Stay anywhere else Not here

Ken Llamas-Figueroa

Stayed here for a quick overnight and I was happy to not be the one paying for the stay

The rooms were good size but nothing out of the normal I found hair in the bathroom that was from a previous guest so that didn’t instill much confidence in the cleaning The location was absolutely atrocious for me Located next to the freeway, I was able to hear all of the vehicle noise making it difficult to sleep The elevators were also extremely nerve racking to go on

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13. Sheraton Hartford Hotel at Bradley Airport (4-star hotel)

About this hotel

Set within Bradley International Airport, this understated hotel with warm styling is 6 miles from Northwest Park and 4 miles from the New England Air Museum.Straightforward rooms have free Wi-Fi, flat-screen TVs and coffeemakers. Suites add living rooms, while club rooms offer complimentary access to a gym, and a club lounge serving refreshments and breakfast. Room service is offered.There’s a cozy, laid-back restaurant; breakfast is available for a fee. There’s also a modern bar and a lobby lounge, plus an indoor pool and a gym. Parking is offered for a surcharge.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 8 min drive to the New England Air Museum
  • One of the few hotels in the area with room service
  • Guests liked the restaurant
  • Guests praised the fitness center
  • Guests praised the nightlife
  • Guests praised the indoor pool
  • Guests liked the modern bar

Feedback From Real Customers

Deborah Child Trabucco

This is our first time staying here We have stayed in other area airport hotels but with a very early morning flight we felt this would be a good choice It was more expensive than we typically pay in the area but we were paying for the convenience

The check in staff was helpful The room and beds were comfortable The main reason I did not give 5 stars is during this COVID time I do expect a bit more attention to cleanliness One of the drawers had granola wrappers in it I stopped looking in the drawers after that

Wendy Weaver

Room was spotless Location perfect for early morning flights Pub service and lobby staff friendly and professional

However, I rated them low for false advertising Website says indoor pool Front desk said pool was closed I got the same response in January I recommend anyone calling first I’m not even sure they have a pool Thus they got a low rating from me

BULLY_DA_KID

In my opinion this hotel should be avoided in the Summer due to them rationing Air Conditioning I entered my room 3 hours ago Room Temperature read 76 degrees

Because it is 86 degrees out, I programmed AC TO 65 Three hours later the room is still hot and registering at 76I travel for living and have figured out that some hotels actually control how much power the AC is blowing out and on days where business is low, they ration the AC and keep it from pumping out the maximum cold airIt’s too warm in room not improving even though i set temperature to 66 I can’t sleep because it’s too warm I will never come back to this hotel during Summer Hours If you are a person who needs to sleep in cool conditions, consider my reviewUpdate: Another 4 hours and heat became unbearable that I couldn’t sleep Over 7 hours after setting the Air Conditioning system to 66, the room temperature remains over 75 I called down to front desk several times and no one answered phone I know the phone system works because I called after I checked in to see what floor the gym was on So now they aren’t answering the phoneIt’s supposed to be 90 degrees this whole week Thankfully I only have one night here and I definitely will not be coming back to this hotel I also will be telling my work colleagues and company to avoid this hotel, especially this Summer with their Air Conditioning system not working properlyStarbucks in lobby, very quick walk to Airport Security

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14. Hampton Inn West Springfield (3-star hotel)

About this hotel

This modern hotel is 1 mile from the Dr. Seuss National Memorial Sculpture Garden, 4.3 miles from the Naismith Memorial Basketball Hall of Fame and 3.7 miles from the Springfield Museums.All rooms include free Wi-Fi and custom-designed beds, plus full and lap desks (for working on the bed), microwaves, minifridges, coffeemakers and flat-screen TVs with HD channels.Freebies include parking, hot breakfast or weekday breakfast bags to go. There’s an exercise room and an outdoor pool, plus a business center.

Things You Need to Know

  • Guests liked the clean rooms and praised the beds
  • 7 min drive to the Naismith Memorial Basketball Hall of Fame
  • Some guests disliked the bathrooms
  • Guests praised the friendly service
  • Guests mentioned lobbies 11 times
  • The fitness center has free weights
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Vanessa DelGizzo

I have been staying at Hampton Inn in West Springfield for 7 months now as a travel RN Tammy is always so accommodating with my booking and difficult work schedule The staff is incredible

Yaira is so hardworking, personable, and at your service whenever need be!! She’s awesome! Ruth and David are so pleasant and also very helpful! They always make such great potatoes! The cleaning staff is always so sweet and hardworking as well Would definitely recommend staying here!

Iv Mend

Clean enough and with very good breakfast, nice staffHowever, before making the reservation, I was told we could use the facilities after checkout, specifically the pool Which is the way it is in almost every hotel I’ve stayed in my life (even provide storage)

The pool was one of the main reasons we took the hotelThen, that morning I was told we couldn’t use it because we would no longer be guests at the hotel After spending $450 for two rooms for a night we would not be considered guests that day and not be allowed to get in a pool that is just there

Brent Alford

Did not enjoy the stay at this hotel The heater made a strange noise throughout the night I mentioned in the morning but was also checking out so no idea if they resolved

The rooms was one of the smallest rooms I have stayed in at a hotel The bathroom was also small and laid out in a weird design The room was clean and the bed was ok Breakfast wasn’t bad and typical Hampton Inn and included eggs, meat, potatoes and other options In a pinch it would get the job done if traveling through the area and need a basic place to spend the night but there are much better options in the area

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15. Hilton Garden Inn Springfield, MA (3-star hotel)

About this hotel

Located on the grounds of the Basketball Hall of Fame and adjacent to Interstate 91, this modern hotel is a 10-minute drive to the Six Flags New England amusement park.All rooms and suites offer traditional decor and custom-designed beds, plus flat-screen TVs, microwaves, minifridges and free WiFi.A cooked-to-order breakfast is available (fee), and there’s an on-site restaurant and bar serving American cuisine, as well as a 24/7 market. There’s also a fitness center and the indoor pool. Additional amenities include 4 meeting rooms, a ballroom and a business center. The restaurant has nightly live music from May to September.

Things You Need to Know

  • Guests mentioned the rooms are clean
  • The rooms have minibars and TVs
  • Walking distance to the Naismith Memorial Basketball Hall of Fame and Connecticut River Walk Park
  • One of the few hotels in the area with room service
  • Guests liked the on-site restaurant
  • Guests mentioned hot tubs 11 times
  • One of the few hotels in the area with a casino
  • Guests praised the bar

Feedback From Real Customers

Natasha Richards

My room was neat and clean, and the staff was super helpful and personable! The morning breakfast waitress, Lake, was super nice and on top of her orders and kept our cups full! The location was easy for me to get to after a long drive, and since I typically like to Stat at Hilton hotels, the team here only reinforces my choice! I didn’t make use of the gym this time around, but definitely got in soe pool time in both the pool and the hot tub! This made for a good night’s sleep!

Cheryl Lampitelli

Nice hotel Hate the Covid restrictions We stayed for 5 days for an outdoor show

Our room was never cleaned With 2 small garbage cans they got full after the 1st day We had to ask for them to empty the garbage We had to request more towels as if 4 towels between 2 people would ever be enough for 5 days We had to request more coffee pods and creamer etc Hopefully the next time we visit, these restrictions will be lifted

Samuel Leroy-Melamed

Uh Fairly mediocre accommodations, to be honest There didn’t appear to be a fan in the bathroom, so that was kind of a bummer

The staff was mostly reasonable It was frustrating that a free breakfast option wasn’t available, but I understand that that’s not an individual hotel’s decision, usuallyThe proximity to the Hall of Fame was great Reasonable enough proximity to the casino, though there are certainly other hotels that are closerParking was easy, so there’s that

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16. Sheraton Springfield Monarch Place Hotel (3-star hotel)

About this hotel

Overlooking the Connecticut River, this contemporary hotel off I-91 is less than a mile from the Naismith Memorial Basketball Hall of Fame Museum and 6 miles from the Six Flags New England theme park.The modern rooms have free WiFi, flat-screen TVs, tea and coffeemaking facilities, and desks with ergonomic chairs. Club rooms provide access to a lounge that includes continental breakfast and evening appetizers. Suites add living areas.Amenities include a casual American restaurant and a pub, as well as a fitness center and an indoor pool. There are also 24 meeting rooms and a 24/7 business center.

Things You Need to Know

  • Guests liked the clean rooms and praised the beds
  • Walking distance to the Quadrangle and the Amazing World of Dr. Seuss Museum
  • Some guests disliked the kitchenettes
  • One of the few hotels in the area with room service
  • Guests praised the service, which has a concierge
  • Guests praised the fitness center
  • Guests praised the nightlife
  • Guests liked the indoor pool

Feedback From Real Customers

Alexandra Ackerman

This hotel can’t seem to decide what it wants to be In many ways – room comfort, decor, and friendly staff – it is more than a 3-star hotel But then as a guest you see room service plates on the floor from the night before long into the day, random food like potato pieces on the floor in the hallways, and experience shaky elevators that clearly need to be updated

Definitely a mixed bag, but we’ve stayed here twice and would do so again I’d just like to see a few more improvements

victoria hall

The building looks nice, the pool is nice and so are the rooms Staff were all very pleasant The reason for only 1 star is because I couldn’t get any sleep

All that covered the bed was a couple of thin sheets It was a snowstorm And very cold, all we had was just some thin sheets on the bed My room had an adjoining room with some sort of bachelor party happening When we went to the pool we waited forever for towels and were stuck at the pool without tows to be able to get out The whole time I was there I was cold

Luke Perczak

There’s a sense the 90’s haven’t left the hotel Let’s be honest, barely 2 elevators working but what’s worse is the black mold in the supply vents in the rooms So if you think you have an allergy reaction it’s not pollen

Our friends room had mold as well, so I assume it will be in majority of the hotel Bathroom has no powered ventilation The open concept of all the hallways inside makes this place noisyThis place needs more than bleach cleaning If you like nostalgia from the 90’s this place is for you

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