17 Best 5 star hotels in West Valley City, UT (2022)

Whitney Peterson

When we arrived, our door was open Thought it was strange, but We ignored it and continued on with our stay, at about 10 pm the room above us was running back and forth, slamming doors, jumping around, I finally called the front desk at 3am after me, my son and husband couldn’t take it anymore, the front desk walked up to the noisy room, I assume talked to them, but the sounds continued ALL night long until morning It sounded like a herd of elephants ALL NIGHT LONG

We are going through our day today with Zero sleep, as we have to drive out of state today We also had room service barge into our room 4-5 times I’ve had enough, We will never stay here ever again I understand it’s not the front desks fault for the sounds upstairs, but no one offered us ANYTHING for the inconveniences Highly recommend never staying at that hotel One of our worst experiences ever

Andrew

My girlfriend and I had been traveling and staying at Residence Inn and Towneplace Suites hotels for about a month when we stayed here This was overall one of the nicest Towneplaces that we’d been to, aside from the smells of raw sewage and cigarette smoke, and the terrible managementThis hotel gets a 1 star rating for holding up our check-in process without reason, and for non-communicative practices by their upper management, and even the property owners

*Warning: If sleep is a sensitive topic for you, skip the rest of this reviewCheck-in identity “verification”: We showed up here at about noon, coming from another Towneplace Suites on the other side of SLC I hadn’t slept in about 36 hours, and didn’t want to talk to anyone I wanted to check in and go to bedSo, I checked in via mobile check-in They didn’t issue a mobile key So, my girlfriend went in to the front desk with her ID, our confirmation number, and the payment card on file (which was her own debit card)The front desk declined to check us in, and said I needed to go in, or that I needed to call and add her to the reservation so that she could check in I used the Marriott app to chat with the front desk, and told them to add her to the reservation, and sent her back in with my physical photo IDThey proceeded to ask me some “security” questions via live chat, to “verify” my identity I would’ve been fine with this, if they had actually verified my identity, but they didn’t verify anything – they just wasted our time Every single question that they asked me could be answered with information displayed to me while using the app No 2FA codes, no password entries, no biometric scans Just switching tabs in the app The only thing they verified is what they already knew: someone (me, in this case) was logged into my Marriott account, and was using the Marriott Bonvoy app – the only way to live chat with the front desk at one of these hotelsThis held up the check-in process of 2 tired guests for about 30 minutes Keep in mind, we’re not new Marriott guests We’ve stayed 30 of the last 30 nights (more than that, really) in Marriott hotels, and this one-night stay was actually the one that bumped us up to Platinum Elite status The front desk could see our loyalty status, and still hassled usMy girlfriend providing the physical payment card on file that was used to make the reservation (her own card), plus her ID, was more than enough to “verify” usGet your processes in order, and don’t put on petty shows pretending to understand security, at the expense of your guests’ timeOn top of that, the room we were assigned to reeked of cigarette smoke Someone had smoked in the room, but the hotel didn’t restore it I asked for our night to be refunded at checkout, and I was assured it would be taken care of One month and 10+ contacts later, it still wasn’t taken care ofWhen I called the hotel for the general manager’s email address, the guy at the desk kept saying the phone was breaking up and he couldn’t hear me I thought it was me, but he eventually explained that the wire on the phone at the front desk is damaged What’s the front desk doing with a broken phone, in a building with 200+ corded phones? The email address I was given didn’t even workI contacted the business who owns this hotel (Western States Land Management & Development), directly, several times, and they completely ignored me Unfortunately, the only way to get this resolved was to report the conduct of this hotel’s management to Marriott’s corporate office If anyone else has a communication issue with this hotel’s management, I’d advise them to do the same This place ultimately should have their Marriott franchise license revoked for non-communicationI would not recommend this hotel

Nicolette Donavan

I had high expectations as we had stayed in other Marriott hotels and have always been impressed by how clean the rooms were, which is why we chose to stay in this hotel We got a room that was not clean at all and it was clear housekeeping had not gone through the room to clean after the last person This really made us very uncomfortable considering we travelled a long way, and their regulations during COVID are that their rooms are clean and vacant for 24 hours prior to the next person staying in that room

When we complained, they gave us another room thankfully, but even the new room didn’t feel as clean as it should have been and there was no way to be sure that they are following those regulations they were supposed to