15 Best 5 star hotels in Westchester, IL (2022)

Ariana Pines

+bathroom+spacious room-Stephanie-room service-pool area-parkingThis by far was my worst Hilton stay! I called in advance to see if I could check in at 2pm The lady on the phone asked me my last name, confirmed my reservation and told me coming at 2pm would be perfectly fine Well I get there and Stephanie who did not come off very customer friendly at all quickly shut me down and told me I could not check in early

I explained I called for this very reason before driving 40minutes She told me I’d have to wait about 30-40min and there were people ahead of me That was the first thing I understood she was doing her job but she comes off very rude with how she speaks and her facial expressions Once we were finally checked in Stephanie then gave me & my mom the same room number on our keys so I had to go back downstairs to get this fixed The rooms were very spacious but so outdated, the carpet and furniture was hideous but I liked the space and the bathroom was my favorite We stayed 3 nights but room service never showed up until we called On day two my husband saw room service and asked if they could come get our trash and dirty towels and she told him if we wanted our room cleaned we had to call the front desk I’m not sure if this is new but even when you stay for a couple of nights they at least come to your room to offer new towels and pick up any full trash When we finally got new towels my towel was so thin and hard it hurt, literally it was nothing like the first set of towels But, my biggest complaint is the pool Our swimsuits had a awful smell after getting into the pool/hot tub I have never had an odor as such after being in a pool Next thing I know we are all sick by the time check out comes The only person that was not sick is my mom and she is the only one who didn’t step foot in the pool or hot tub To top it off when I checked in I was handed a card to put in my car but was never told I was being charged daily for parking I have never paid for parking when staying at the Hilton This was my first time at this particular Hilton and will be my lastIt was my most expensive stay but yet my least favorite I will say the gentleman that worked the night shift I didn’t get his name but he was very friendly to myself and my daughter

Carl Kroboth (CPK3RD)

Is it terrible? No Is it excellent? NoBut hello 1990, I hear you want your hotel back

Updates are definitely needed, as the rooms look the exact same as when I traveled a lot in the late 90’s and early 2000sAs for the cleanliness of the room it was a 3 out of 5 One stained bath towel, and the old furniture just doesn’t make the room inviting The shower leaked through the door soaking the bath matNot to mention $20 for a $10(value) breakfast Only because the closest place to get breakfast is 10min awayJudging by the other recent reviews it looks like Hilton has some work to do to bring this hotel back to the 5 star status it once was

Robyn Christopher

Booked a King Suite, stayed 3 nights The location was perfect! Close to highway into Chicago, near shopping and plenty of dining optionsThere must have been a few mix ups with our booking, initially they were showing as 2 nights not 3 but that was straightened out at check in

We didn’t have a king bed in the king suite, it was a queen The mattress was very hardThis hotel has an elegant banquet hall next to it and uses it for events like weddings There were 3 during our stay This wouldn’t be an issue, except once the event ends the guests staying at the hotel tend to continue the party in the center of the hotel The center is a gathering / seating area and the noise traveled very well up to the 6th floor and thru my door at 2 & 3 in the morningFront desk staff is relatively non-existent and isn’t very friendly or helpful Breakfast is OUTRAGEOUS $12 for their “continental” is some fruit, a few bread choices and cereal And for $20 you can have breakfast like sausage and eggs from a warmer