19 Best 5 star hotels in Williamsburg, VA (2022)

Amy W.

The location was great and our room was clean The hotel hasn’t been updated, which isn’t a big deal but should be noted The breakfast options were typical of a Hampton Inn and a person was continuously stocking items

The front desk staff was great A young man was there every evening of our stay and very helpful The one thing I didn’t like was that the elevators were dirty and vandalized with gravity and one of the handrails had been ripped off the wall The owner should get these items fixed We had an issue upon check-in It appeared as though one of the housekeepers was smoking a cigarette while she was cleaning the rooms near the one we had been assigned OR a guest was smoking in a room but the smell was too strong to be just someone smoking in a room It appeared to be coming from a room where the housekeeper was inside cleaning We immediately requested a new room and were moved to a different floor and overheard the housekeepers talking about the smoking of cigarettes I don’t understand Spanish well so either they were just talking about the incident or were telling the person who was smoking that we had complained The front desk informed us upon check-in that housekeeping would not come in the room and that we were to request anything we needed from the front desk I’m OK with this to a point but my littlest one opened a bag of popcorn and it EXPLODED all over the place and we had to live with the aftermath the entire time we were there because they couldn’t come in and vacuum We picked up everything we could but I almost went to a store to buy a vacuum It was bottom of the bag bits of popcorn!! So apologies to whoever had to clean that room after we checked out

Sara Conklin

We really liked this hotel The complimentary microwave popcorn in our room was a nice touch and the fact that breakfast stays open later than most hotels was a winning combination for us The rooms were also very clean and staff friendly

It’s super close to everything, too My only warning is that the beds are rock hard, but some people prefer that We enjoyed our stay!

Nat Szapton

I have decided to edit my review due to the hotel finally responding to me via GOOGLE We arrived with a medical service pet A MEDICAL SERVICE ANIMAL

I arrived at the hotel and was met by a not so friendly, but all business like staffer named Ashley Upon arrival, we were given a room that was available, but told that our Diamond status meant nothing and no upgrades would be offered No problem I was in our room for less than 10 minutes when I received a call that told me our MEDICAL SERVICE PET was not allowed and we must leave the hotel or “get rid of” the MEDICAL SERVICE PET I asked many questions as to why and was informed that she confirmed it with the hotel GM that we did not have a dog, cat, or a miniature horse I called my Hilton honors rep who called the hotel staff and they were told to find me a different property to stay at At this point, I am in hysterics as we are 5 hours away from home and I have all the paperwork certifying our pet, which by the way is a 4lb miniature Holland lop that is litter box trained among other things I went down to the front desk and Ashley had left for the evening so I spoke with a nice gentleman who asked me to provide proof of disability and paperwork for our pet, which I did He told me to stop worrying and that he would handle everything 24 straight hours of pure hell and stress worrying about our fur family member I then go the hotel lobby the next day and see that this is a freaking pet friendly hotel! Why in the world would someone cause me that much stress and drama when all they had to do was say that?! Instead, I was told the hotel only accepted SERVICE ADA COMPLIANT DOGS, CATS, AND MINIATURE HORSES! However, the hotel was filled with barking dogs and whatever other pet walked through the door When speaking to another guest, I asked if their pet was a service animal and they told me no I have been waiting for a call from the hotel since June 18th I have called and left many messages, but my calls have all gone unanswered You caused my family so much wasted time when I could have easily paid a pet fee and signed the pet waiver We have achieved Diamond status due to all of our Hilton stays with our service animal Very upsetting You would have been given 5 stars The hotel was clean, most staff was friendly, good breakfast, wonderful location, great lobby area Next time you have a child who is staying at your hotel with a medical service pet, please be kind and understanding!