18 Best 5 star hotels in Willow Grove, PA (2022)

Allie

We used this hotel for our wedding block at the recommendation of our venue Unfortunately, we did not have a great experience hereEverything was fine while we were working with Lisa to get a contract in place

They advised we could start with 20 rooms at no financial obligation and they assured us we could add more as needed We decided to go that routeUnfortunately, once the contract was signed, we were handed off to Tiffany She was extremely curt over email and did not seem to have our best interest in mind We were not notified that the hotel was quickly booking up and our room block filled up and we were left with no rooms to add It would have been appreciated when the hotel was starting to fill up or they realized how many wedding blocks they had that weekend to ask us if we wanted to consider adding more rooms We were left having to explain to guests they needed to find somewhere else to stay and find a way to the venue on their own too, since we couldn’t have our shuttles running all around townIn addition, I requested an upgraded suite for the day of as I had 10 people getting ready the morning of the wedding They asked for my reservation confirmation number and assured me 90 days out that they would book me into a suite When I followed up 90 days out, they told me all the suites were gone and I was basically out of luck?? After explaining that I had 10 people that wouldn’t fit in the room, they offered a meeting room, which I said would work fine Then 2 weeks out from the wedding I emailed to confirm and they informed me I would have to pay $300 for the conference room + order food through the hotel (no outside food?? I have never heard of that being the case in a hotel) Utterly ridiculous so I was then left scrambling last minute to find somewhere else to get ready because that additional cost wasn’t in my budget and I had to re-coordinate all my vendors for the morning of Literally no sympathy from them eitherIn addition, the breakfast was $26/day which is absolutely insane and some of my guests told me it was disgusting The only positive was that the front desk staff was polite and the bar space worked well for an after-partyI would not recommend that you use this hotel for a wedding block at all

Adam S

Front desk was awfully rude when checking in There was an issue not willing at all to help resolve Terrible attitudes

Here for my brother’s wedding, I think we have over 8 rooms for our family in total Lot of money being spent Our room was filthy and there was no hand soap and the shower filled up daily The front desk staff couldn’t care less Just disgust The attitude in this place is absolutely terrible from the front desk to the manager of the bar Never have I ever been so disgusted I know our party was easy 20k spent in a weekend I won’t spend another penny at a Marriot ever Unprofessional Was charged for somebody else’s meal and drinks Confronted the server she was more than rude The bar manager then shut down the bar Telling the drunk crowds of 2 wedding party’s it was my fault the bar had been shut down My mother asked the man his name and he said King Petty You can disrespect me all you want The moment the bar manager acted disgustingly towards my mother That was a wrap Never would I ever recommend this hotel I was never reimbursed for anything Nor did I ask to be We just wanted to leave as soon as possible

Meghan Tharp

We stayed for 2 nights at this Marriot and were totally impressed The entire staff we encountered was absolutely fantastic The best I have ever experienced in any hotel I have gone to

The staff was friendly, went above and beyond to be helpful and accommodating in all situations and they did it all with a smile each and every time It wasn’t just one specific person or shift, it was all of them during our stay It was top notch customer service from check in to check outThe hotel itself is nice and very clean! Our room was immaculate when arrived Which was wonderful The last thing you want to have to do when you arrive from a long trip is to clean/wipe down a poorly maintained room There was not one speck of dust anywhere It was great! The room is modern and updated and has a beautiful walk in shower with a sliding glass door There is different lighting options and plenty of outlets and a few USB ports to hold and charge electronics There is decent storage in the room and if you are on a upper level, the views aren’t half badDuring our stay, things were pretty quiet I have seen in other reviews that things were super noisy and I was a little worried about that This was not our personal experience at all and our room was directly next to the elevators While we were in our room, halls were quiet and there weren’t a lot of slamming doors We did occasionally hear people talk but it was usually brief as they were walking to and from their roomsWe dined at Legends pretty much the entire weekend while we were there The food is a bit pricey but there is a lot of it and it was delicious Our waitstaff was great! The burgers were cooked to order, the Boom Boom shrimp was flavorful, my daughter loved the giant pretzel Our waiter accommodated my 10 year old daughter who wanted a salad one night but with alterations to the base salad and it wasn’t even a problem There isn’t a children’s menu, which should be looked at for a future menu addition, even if it’s 2 or 3 choices There were several children in the hotel and we saw them dining in the restaurant as well so I am sure other parents were thinking the same thingWe used the pool/hot tub while we were there The pool area was clean and had fully stocked towels and several seating options I noticed there is a outdoor space (for warmer weather) to sunbathe on The hot tub was pretty much the only negative to our trip I was looking forward to sitting in a nice relaxing hot tub to sooth sore muscles but the water was not hot at all It was lukewarm at best There should be a timed heating option on the hot tub Similar to turning on the jets I was disappointed but it wasn’t a deal breaker and the positives of this Marriot definitely surpassed any minor negativesOverall our stay was enjoyable and a positive one We would stay at this Marriot again and also recommend it to friends and family who may travel to this area Kudos to the entire staff!