14 Best 5 star hotels in Woodcrest, CA (2022)

Jennifer Ann Zbinden

The hotel itself was pretty good We had a great experience at check-in with Alexis She was very welcoming and friendly

Room had everything we needed and was clean Breakfast was good Lots of options and was well stocked A major disappointment was when we went downstairs for breakfast on our last day and hear the desk clerk having a conversation with a male who did not appear to be a guest (and was possibly under the influence of drugs) speaking negatively about a particular profession, law enforcement to be exact They had no consideration for anyone in the lobby that may work in said profession and as an employee of the hotel, the desk clerk should have put a stop to that conversation the second the males started his ranting As an employee of the hotel, the employee is responsible for making guests feel welcome, no matter what profession, and we definitely did not As Hilton Honors members we have stayed in numerous Hilton hotels and never had such a distasteful experience

Alberta Cotton

My experience with this hotel started out terrible My family and I were traveling, for a family vacation We arrived to our hotel after several flight delays

I remained in constant contact with this hotel via the Hilton app(message) and the phone Our room was paid in full (through Travelocity), and yet upon arrival my room was cancelled My family and I was locked out and spoken to on the phone(in the forte) and was referred to as,”Oh yeah your the lady that called about your room” When finally allowed to enter and approach the front desk, Sophia begin to say that I called at 12:56am and that she canceled my paid in full room at 12:00 midnight because she didn’t hear from me at 11:30pm when I said I would arrive Even though I called numerous times When I messaged because I couldn’t get through via the phone, she said she was having technical issues and that’s why she didn’t answer the phone She told me that I would have to pay for the room all over again and request a refund I refused because in my email I knew I could not get a refund or modify my room So she then says she can try to get me in a room and that I would have to pay a $200 deposit (she said I would get it back in 5-7 days), I agreed She booked the room, but I expressed to her my disappointment in knowing that my room was cancelled and my money was just taken like that She begin to express how she could lose her job if she books the room under another reservation and I not pay I continued to wait for a room, because at this point my husband, four children and I were extremely tired after being at the airport over five hours Sophia was apologetic after a while for her actions and gave us complimentary water(2 bottles and one pack of cheese its) She said she would make a note of what occurred and her co worker would fix the problem As we finally begin to settle in, my phone pings and alerts me that my card was ran for $258 and $74 after booking the room, but I locked my card, so the charges were declined I asked her about that she said that her co worker would fix it because she was “new” and didn’t know how to fix this problem Well we decided to get some rest and address this situation in the morning( I couldn’t sleep so I just stayed up due to this issue) The next day was better, we met Dennis He spoke with us and he reassured us that the problem would be fixed Dennis made our entire experience better He genuinely was apologetic and he made us feel welcomedThe rooms were fairly new and clean We stayed three days two nights, we lost a day due to our delayed flight There was free breakfast from 6:30-9:30am, it was pretty good But our rooms were not cleaned the entire time we were there I’m not sure if we had to request room service or not because it was not communicated with us Overall, I’m not sure if I would stay at this hotel again, but we definitely appreciate all the Dennis did for us

Jennifer Walker

We contacted the hotel as requested by them on my last review This contact was made five days ago and no one has ever gotten back to us I think that it is interesting that they act concerned, but by their actions, obviously are not

They wasted our time a second time by asking us to contact them just so they could appear on this review that they really care about their customers I’m sure, as the other reviews reflect, that it is a nice place However, I would not take a chance on making a reservation that may be cancelled on you if they decide to give it away to someone else even after confirming our arrival time with hotel staff