Hotel with Gym in Mayfield Heights, OH

1. AC Hotel by Marriott Cleveland Beachwood (3-star hotel)

About this hotel

Off Interstate 271, this straightforward hotel set along a bustling commercial street is 2 miles from both the Maltz Museum of Jewish Heritage and Preston’s H.O.P.E. Playground Park.Featuring wood floors, the relaxed rooms with a contemporary vibe offer free Wi-Fi and flat-screen TVs, as well as minifridges and tea and coffeemakers.Parking is complimentary. There’s also a casual restaurant/bar with Tapas-style cuisine, plus a gym, a coin-operated laundry, and meeting/event space for up to 100 people. Breakfast is available.

Things You Need to Know

  • Guests liked the rooms
  • 9 min drive to the Maltz Museum of Jewish Heritage
  • The fitness center has weight machines

Feedback From Real Customers

Jay DesForges

Stayed overnight for my birthday The location is near everything Clean hotel and room

Housekeeping staff were friendly Front desk staff left much to be desired, no welcome for our tier status The bar area at night looked like fun Hotel smells amazing according to my pregnant wifeNo microwave thoughRoom had a safe, mini fridge, iron and board

Erika Madvid

Pros: they approved early check in for us which was great because we had 6 hours in-between two events that day They were able to provide extra towels They gave us a room on the 3rd floor

Rates were good for the one night stayCons: Really all structural issues: not a really convenient entry to the hotel have to park in the garage across the street and walk to the entrance and take the elevator or stairs just to get to the lobby The entrance did smell of cigarettes and marijuana at all points of the day its not really monitored by staff or security until the evening The lobby was nice very open, seating areas for the tv and barNow the sound/noise issue is UNREAL!!!! You can hear every little sound from the people above you, every door slam shut, walking up and down the hallways Its due to the laminate flooring in the rooms It was all hours of the day and mostly through the night we even had a sound machine that we use for our son and i still heard everythingnow with the cleanliness of the room it was clean except for the floors in the room i think they might have only vacuumed the floors and not mopped because when you get out of the shower and walk in the room your feet are already filthy

Steph

So the only reason I even gave 2 stars versus 0 stars is because of the great location and the potential of the actual building This was our second stay at this hotel in the past two months At first, I wasn’t going to write a review because I thought the bad experience the first time was a one off, but after this second stay I realize it is the trend for this hotel

How do you check-in at a different time on two different stays and the SAME team member is just hanging out there? This second visit, it was multiple people hanging out at the front desk We were never properly greeted and apparently my husband and I were an inconvenience by breaking up their hangout session in order to check in The lady who checked us in never even looked at us once during the check-in process, never mentioned breakfast or anything that was helpful But again I guess we did interrupt her from hanging with her friends AT WORK Fast forward to the room each stay the room looks like it was just used and not cleaned with much effort Especially in the current health and safety climate, I would expect at least half an effort for the room to appear clean But clearly based on the way the front desk staff and other staff members who make the front desk their hang out spot, we should’ve known to have low expectations for anything else in the hotel Although I’m always about having a good time, in the evening, the lobby/bar area turns into a club with a bit too much rowdiness If you’re in to that, you will have fun No one was even at the desk later in the evening (they may have been partying at the bar with other non hotel guests who were using the front driveway as their personal parking lot), or even when we were ready to check-out the next morning Thank goodness we could check-out on the Marriott Bonvoy app We will not be staying here again until there is staff re-training or staffing changes

2. Residence Inn by Marriott Cleveland Beachwood (3-star hotel)

About this hotel

Off I-271, this modern all-suite hotel is 3 miles from shops and restaurants at Legacy Village, and 21 miles from the Great Lakes Science Center.Contemporary quarters, ranging from studios to 2-bedroom suites, feature pull-out sofas, dining areas and kitchenettes, along with free WiFi and flat-screen TVs.Freebies include hot breakfast, parking, regular evening socials and grocery delivery service. Amenities consist of a seasonal outdoor pool, a hot tub and a fitness room, plus a basketball court and a patio with a fire pit. There’s a convenience store. There’s also a coin-operated laundry. Pets are welcome for a surcharge.

Things You Need to Know

  • Guests praised the clean rooms and the kitchenettes
  • 6 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned “suites” 24 times
  • The fitness center has weight machines
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Natalie H

Stayed at the Residence Inn from 7/25 – 7/28 while on our trip to Cleveland Due to a flight delay we arrived at the hotel around midnight My husband immediately started to get his clothes ready for an early meeting when he noticed stains on the iron

I called the front desk and this wonderful lady working the night shift brought us a new iron in the middle of the night This is literally the definition of above and beyond when it comes to service in my book The room itself was spacious and clean The breakfast had a good variety of items that ranged from scrambled eggs, warm sandwiches, fruit, pastry to cereal The only thing that would’ve made our stay better are extended breakfast times, 9 am seems to be a bit early as a cut off time for breakfast for people in vacation But all in all we had a wonderful stay!

Janice Price

Pros: Every staff member was so friendly and helpful The breakfast was always stocked and adequategreat location

CONS: dirty room, stained, peeling walls Loud people running all hours of the night Front desk said they can’t do anything There’s only like two luggage carts around and they are never available so we had to make like 15 trips up and down with the slow elevator Will not be staying again

Lisa Marie

I was there in Ohio for surgery I had to stay 10 days to recover and have my post op appointment The hotel itself has great staff! Great if your coming for a few days

Nice pool area However as far a comfort to recover from a surgery, no place to be comfortable Beds are hard couches are dated and are pull out beds that you can feel No place to sit and rest I was told I would have to rent a chair from Rent a Center Would not recommend to recover for long periods of time Other then that the staff is great

3. Hampton Inn Cleveland-Solon (3-star hotel)

About this hotel

This casual hotel is 14 miles from the Cuyahoga Valley National Park and 19 miles from downtown Cleveland.The laid-back rooms include free Wi-Fi, flat-screen TVs, work desks and ergonomic lap desks (for working on the bed). They also have coffeemakers, minifridges and microwaves. Upgraded rooms add pull-out sofas or whirlpool tubs.Free perks include parking, a hot breakfast buffet and weekday breakfast bags to go. There’s also a convenience store, an indoor pool, a fitness room and a business center.

Things You Need to Know

  • Guests praised the clean rooms, which have kitchenettes
  • Guests praised the beds
  • 11 min drive to Great Falls of Tinkers Creek
  • Guests praised the friendly service
  • One of the few hotels in the area with a casino
  • Guests liked the indoor pool

Feedback From Real Customers

Antoinette Joy

What a great time my hubby and I had We’re from Virginia and came to see a college roommate We slept like babies and enjoyed the local eats

I met Mrs Michelle Young Reid working at the front desk and come to find out, she was born and raised with my family in Pittsburgh We even graduated from the same university Small worldWe slept in both nights so I cannot comment about the breakfast Next time

4. Hotel Indigo Cleveland-Beachwood (4-star hotel)

About this hotel

Off Interstate 271, this contemporary hotel is 1 mile from the Maltz Museum of Jewish Heritage and 2 miles from Canterbury Golf Club.Airy, colorful rooms come with free Wi-Fi, flat-screen TVs and coffeemakers. Suites add separate living areas with sofabeds. Room service is available.Parking is complimentary. A refined steakhouse has wooden floors, leather seating and a bar. There’s also a casual cafe, a gym and a business center. Breakfast is available (surcharge).

Things You Need to Know

  • 7 min drive to the Maltz Museum of Jewish Heritage
  • One of the few hotels in the area with room service
  • Some guests complained about the kitchenettes but others liked the beds
  • Some guests disliked the bathrooms
  • Guests liked the service
  • Guests disliked the refrigerators, mentioned 19 times in reviews
  • Guests mentioned microwaves 11 times

Feedback From Real Customers

D.L. Eppy

Checked in 4-30-22, mid day Tiffany at the front desk was niceWhile checking in I noticed the rate wasn’t what my confirmation said

The hotel charged me almost twice what the rate was and no could explain it and said the manager would be there in the morning when we checked out, that never happened I have no words that can describe the disgust I felt in my stomach when we went into our room and pulled the sheets down to see thus See pictures Human hairs, blood on bedding, urine stains Never in all of my travels have I experienced such blatant laziness of it’s employees, and managementNever would I stay at this location, should have their franchise status revoked

Randy Proctor

I left a few incredibly important items at the hotel and they found them and mailed them back to me I cannot thank the staff enough for helping to return one of my most prized possessionsAlso, the hotel room was lovely, and the attached steakhouse gave us an amazing meal!

Jayafk

Save a headache and stay anywhere else Had to cancel trip after testing Covid positive Took 3 days of emails and phone calls to finally speak with someone who was able to help

After days of mind blowing incompetence we were still charged for 1 nights stayI can only hope they use their ill gotten funds to stay at a functioning hotel and observe how it is supposed to work

5. TownePlace Suites by Marriott Cleveland Solon (2-star hotel)

About this hotel

On a tree-lined street, this modest all-suite hotel is 5 miles from the Great Falls of Tinkers Creek, 7 miles from Hard Rock Rocksino Northfield Park and 9 miles from Aurora station.The sleek, streamlined suites include free Wi-Fi, flat-screen TVs and kitchens, plus living rooms with sofas.Breakfast and parking are complimentary. Other amenities include a restaurant, an indoor pool and a fitness center, plus BBQs. Event space is available.

Things You Need to Know

  • The rooms have microwaves and kitchenettes
  • 11 min drive to Great Falls of Tinkers Creek
  • Guests praised the service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned pools 12 times

Feedback From Real Customers

April Brooks

So I like the rooms also the hotel I just wish it was a little bigger Also if they had adjoining rooms would be fantastic Having a dishwasher is for sure a plus

If your alone or a couple with no kids than this is perfect for a long term stay If you needed to with kids it can feel a little cramped It’s in a decent location I mean it’s Solon so there are restaurants and things to do The pool is also pretty small besides that it was a nice place to stay Pretty clean as well I mean it’s a hotel Worth staying at that’s for sure💛

Laura Skrebunas

We stayed here this past weekend as we were in town for my daughter’s wedding shower The staff and experience was amazing from beginning to end! The staff was friendly and went over and above to make sure our weekend was amazing The hotel breakfast was a step above the usual breakfast fare we’ve gotten at hotels, and the rooms were comfortable and beautiful

Thank you-we definitely will stay here any time we are up in this area!

Jennifer Cox

The hotel is nice, clean, new — love the flooring in the rooms, especially, because

well, COVID makes carpet not the best choice! I wasn’t there long enough to make use of the amenities beyond a glass of wine at the bar, but the physical amenities are way less important to me than the staff Maybe there’s a factory in Chagrin Falls/Solon that produces nice people? Maybe it’s the water? Whatever the reason, the staff was amazing and just made my stay during a stressful business trip so enjoyable I just called today to book another stay, even though other hotels are closer to my meeting this time!

6. Inn of Chagrin

  • Address: 87 West St, Chagrin Falls, OH 44022
  • Phone: (440) 247-1200
  • Ratings: 4.5 (87 reviews) Excellent
  • Website : Inn of Chagrin
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Refined rooms & Jacuzzi suites, some with fireplaces, plus free continental breakfast.

About this hotel

Located a block north of the Chagrin River, this elegant B&B is a 14-mile drive from the Cuyahoga County Airport.The refined, traditionally decorated quarters have flat-screen TVs, and some also include period fireplaces and 4-poster beds. Suites add Jacuzzis.Continental breakfast is complimentary. There are 2 meeting rooms, both with audio visual equipment and WiFi. In-room massages are available for a surcharge.

Things You Need to Know

  • 5 min drive to Western Reserve Land Conservancy
  • Guests praised the service

Feedback From Real Customers

Linda Graham

My husband and I recently took a trip to Chagrin Falls for a special wedding weekend Carson at The Inn was so helpful booking us for a (3) night stay We now live in Nashville but I grew up in Chagrin and always love going back home to the sweetest village full of the friendly people

The staff was very welcoming and the rooms were comfortable We lucked out with a great room with a lovely fireplaceA big thank you for arranging the most picturesque snowfall while we were there It was beautiful!The newly renovated spaces are fabulous We cannot wait to return to see the renovated guest roomsThe location cannot be beat It’s so nice being able to stroll in and out of the quaint shops and the choice of restaurants is fabulous No need to get back into your car after you arriveWe had a great time and truly enjoyed the Inn of Chagrin Falls!

Kit Lai Pine

Found Inn of Chagrin Falls on Google Map for a decent place to stay for our cross country drive My husband and I were pleasantly surprised by the beautiful homes and the nicely adorned Main Street of Chagrin Falls People were out and about in the village that had lots of restaurants and stores

We were greeted warmly by Beau when we arrived at the Inn He showed us our Queens room on the ground floor with a fireplace and gave us the parking flyer for our car The room was tastefully redone Like the linen window treatment The bathroom was redone in marble tiles with black fixturesThe bed linens were of high quality with thick mattress though it’s a bit soft for usThe lounge was stocked with lemon and watermelon flavored ice water, coffee and tea Breakfast was continental with muffins and bagels We chose to have coffee and breakfast at an excellent coffee roaster on Main StreetSo happy we found Inn of Chagrin Falls We had a good night sleep in a beautiful town with good restaurants So much better than the chain hotels off the highway

7. Home2 Suites by Hilton Cleveland Beachwood (3-star hotel)

About this hotel

On a grassy plot off Interstate 271, this informal all-suite hotel is 16 miles from the shops and restaurants in Downtown Cleveland, and 5 miles from walking trails at Acacia Reservation.Bright, relaxed studios have free Wi-Fi, plus flat-screen TVs, pull-out sofas and kitchenettes. The 1-bedroom suites offer separate living/dining rooms.Complimentary amenities include parking, and a breakfast buffet served in a modern dining room. There’s also an indoor saltwater pool, a fitness room, and a terrace that has BBQs and a fire pit, in addition to a coin-operated laundry.

Things You Need to Know

  • Guests liked the rooms
  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • The hotel has a nightclub

Feedback From Real Customers

Anthony Adams

Booked 5 Nights First night they did not have our room available and they booked us a hotel next door Second Night, room not exactly as pictured online

Linens not supplied in room for pull out Had to request Linens and pillow covers and go to front desk Trash under cushions Thin walls so we heard the loud neighbors until 3am Highway noise also apparent We requested towels and none delivered We then requested room-cleaning and towels nothing Shirtless guest in breakfast room, Employees smoking at front door and talking on phone, etc The room interior was pretty nice, but the service was not With the poor service, thin walls, and partying guests, it makes me think this is more of a nicer version of motel 6 with a kitchen added Not worth it in the end there are better options

Jo MV

The hotel was clean and updated The employees were kind and helpful I appreciate virtual check-in, keycard and room status

The room was spacious for the price, but rather small for a suiteBreakfast was included and had gluten-free options including several omelets, eggs, and gritsI was disappointed that even though I included a note when booking an accessible room that I am a wheelcbair user, I was given a non-accesible room

Pamela Bell

My sweater was stolen! I accidentally left my sweater in the closet I am POSITIVE I left it there When I contacted Customer Service I was advised that if their staff finds any left property they would place in lost and found

Well obv NOT! The sweater was a nice and I guess someone liked it Dishonesty disgusts me Hilton advised me that I have no recourse Shame on you Hilton!

8. Holiday Inn Cleveland-Mayfield, an IHG Hotel (3-star hotel)

About this hotel

This standard hotel off I-271 is a 6-minute walk from the North Chagrin Reservation and a 17.6-mile drive from downtown Cleveland.The traditional rooms come with flat-screen TVs and desks, plus premium cable channels, ironing boards and coffeemakers. Kids 19 and under stay free with an adult and there’s free WiFi in every room, as well as a choice of hard and soft pillows. Suites add separate living spaces with pull-out sofas and dining tables.Amenities include an on-site Italian restaurant, indoor/outdoor pools, sauna and fitness center, as well as free parking.

Things You Need to Know

  • 8 min drive to North Chagrin Reservation
  • Guests praised the friendly service
  • Guests praised the clean rooms but some complained about the kitchenettes
  • Guests praised the restaurant
  • Guests mentioned microwaves 10 times
  • Guests praised the breakfast
  • One of the few hotels in the area with an outdoor pool
  • Guests praised the bar

Feedback From Real Customers

Ken J.

At the time of this writing the hotel is pretty new The staff are great Everyone was very kind, hospitable and professional

The rooms were clean, well appointed and up to date The problems I noted gave the impression of poor maintenance but I think it’s a case of poor workmanship by the builders I assume this isn’t the fault of the operators and definitely not the staff I hope they can keep up with the maintenance or get the problems corrected by the builders

E Sullivan

Let me start out by saying the staff could not have been more kind or helpful during our stay The hotel itself is under a Major renovation that is noted on the website as being completed in April, we stayed in June The pool area looks like something out of a horror movie and is closed

The business center, which was one of the reasons we booked the hotel is unavailable One of the two elevators is working and the other had cones and caution tape around it The floors of the main area and hallways are covered in plastic All of this to say Holiday Inn should not be charging full price right now The worst part is my husband completed a survey about the stay to which the company replied “I want to start by apologizing that the accommodations were not at the standard they should be at We are in the finishing stages of our property enhancements so we hope you’ll give us another chance down the road once everything is completed “ 1 )We will not be staying again based on the companies response and 2 ) I think anyone who stayed during the renovations should be compensated accordingly for the lack of amenities they paid for and any inconveniences they encountered

9. Hampton Inn & Suites Cleveland-Beachwood (3-star hotel)

About this hotel

Off interstate 271, this warm roadside hotel is 2 miles from the Maltz Museum of Jewish Heritage and 6 miles from Chagrin Fall Waterfall. Downtown Cleveland is 18.6 miles away.All rooms include free Wi-Fi and custom-designed beds, plus both full desks and lap desks (for working on the bed), coffeemakers and 32-inch flat-screens. Suites add microwaves and fridges, as well as wet bars and sofabeds.Free hot breakfast or weekday breakfast bags to go are offered. There’s an indoor heated pool, plus a hot tub and a 24/7 gym. Parking is included, and a meeting room is available.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests liked that this hotel is near shopping
  • Guests praised the friendly service
  • Guests mentioned lobbies 15 times
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

Laura L.

I ave high standards for Hampton Inn, but they did not disappoint The bar had great breakfast to order like a restaurant You had to pay, but it was nothing compared to other chains

The room was very clean and neat They had a computer in the lobby with a printer, and a great location within walking distance to shops and restaurants The front desk and breakfast servers went above and beyond I really enjoyed my stay here

Rebecca Kosierowski

We came up for a surgery and stayed here for one night We had a king suite, which was quite roomy and comfortable, clean and nice The bed was quite comfortable, the right balance of firm and soft (despite our preference at home for a very firm futon directly on the hardwood)

It was quiet, and the staff were all polite We thought about swimming in the pool, but the cloud of chlorine in the air when we opened the door to it was off-putting, so we went for a drive to Lake Erie (choosing Euclid Park over Edgewater Park since we didn’t have to drive right through Cleveland traffic to get there) and enjoyed a meal in the shade by the water instead The breakfast spread had a large variety of items, and they really only lost a star for the eggs being the tasteless powdered variety and the sausage with so little seasoning and flavor that I actually wondered if they were meatless (if so, people should be told on the placard because we don’t eat soy products)

Alex Scullion

Hotel front desk staff gave my coworkers and I a hard time when checking in and checking out They almost didn’t let us check in even though our employer had paid and we had email confirmations printed out Our names were also listed as the guests on the reservations

If you’re planning on booking rooms for business, you might want to reconsiderOther than the service, the hotel is OK The best thing about this hotel is the location!!! Within walking distance of great shops and restaurants I’m not sure I would want to stay at this particular hotel again, but the location was great

10. Comfort Inn Mayfield Heights Cleveland East (2-star hotel)

About this hotel

Off I-271, this straightforward hotel is 4 miles from Beachwood Place mall and 14 miles from the Holden Arboretum.Laid-back rooms come with complimentary Wi-Fi and flat-screen TVs, as well as minifridges, microwaves and coffeemakers. Suites add pull-out sofas.Parking is free, as is a hot breakfast buffet served in a dining area with a communal table. Other amenities include a 24/7 exercise room, a lobby lounge and a laundry room.

Things You Need to Know

  • Guests praised the rooms
  • 11 min drive to North Chagrin Reservation
  • Guests praised the professional service
  • Guests mentioned “a pillow” 12 times
  • Guests liked the breakfast

Feedback From Real Customers

Michelle Ionta

We stayed here for two nights and I have to say that it was very nice especially given the price pointWe had a mini fridge and a microwave in our room which made it so much easier and the buffet breakfast was pretty goodWhenever we came in or called down then there was always someone at the front desk and they were always very helpful and nice

We have stayed at places with what we’re considered better names that didn’t even come close to the amenities and the knowledge and caring of the staff hereIf we need another stay in this town then this is definitely where we are going again!

Christine

Absolute garbage hotel and management My sister stayed there and she needed to use my credit card They would not allow her to stay there without me filling out an authorization form

I filled out the authorization form and clearly stated and signed that she was only allowed to use it for 2 nights Any additional nights they needed further approval They let her stay for 2 weeks I called probably 20 times to talk to management and they said they needed to “look into it” and they would “get back to me” yet refused to do so Or the general manager was conveniently unavailable Gave her two phone numbers and even my email What exactly was the point of you having that form if none of your employees look at it There was nothing to look into unless your general manager also can’t read Completely incompetent and is a pretty big mess up and a lot of money for them to care so little You’re better off sleeping outside

Brook Lujan

Great breakfast They just started back up w/full buffet breakfast after pandemic Have eggs, sausage, waffles, breads, yogurt, cereal, juices, & much more

Curb appeal looks a bit spooky but rooms were nice & great choice of pillows Our room had microwave & fridhe for around $95 w/AARP discount Also, very good Bob Evans restaurant right next door, & Costco only a few minutes away to get gas, etc

11. Courtyard by Marriott Cleveland Willoughby (3-star hotel)

About this hotel

This modern hotel is 7 miles from Lake Metroparks Farmpark and 8.8 miles from the Holden Arboretum.Contemporary-styled rooms offer free WiFi, desks, flat-screen TVs with premium cable channels, minifridges, microwaves and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and a meeting room. Other amenities include an indoor pool, a whirlpool and an exercise room, plus free on-site parking.

Things You Need to Know

  • Guests praised the rooms, which have microwaves
  • 7 min drive to Squire’s Castle
  • Guests praised the friendly service
  • The fitness center has weight machines and elliptical machines
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Jerry B

The service at this hotel is an embarrassment They charge you for a Marriott and barely give you Motel 6 service Could not get any clean towels on top of not getting your room cleaned

That might be OK if you were afforded a discount which you are not not Absolute absolute bad experience would not recommend this hotel to anyone!!!

12. Aloft Cleveland Beachwood (3-star hotel)

About this hotel

An 8-minute walk from University Hospitals Ahuja Medical Center, this stylish, contemporary hotel is 4.3 miles from Beachwood Place shopping mall.Bright rooms feature free WiFi, flat-screen TVs and walk-in showers. Some have desks. Suites add separate sitting areas.Amenities include a business center, an indoor pool, a fitness center and a colorful cafe/bar. On-site parking is available for a fee.

Things You Need to Know

  • 6 min drive to the Maltz Museum of Jewish Heritage
  • Guests liked the friendly service, which has a concierge
  • Guests mentioned the rooms are unclean
  • Guests mentioned lobbies 55 times
  • Guests mentioned “Billiard table” 18 times
  • Guests liked the fitness center, which has weight machines
  • Guests praised the indoor pool

Feedback From Real Customers

Chantell Gaither

Hello everybody it’s me again, coming to you live about my experience with the aloft hotels Marriott I have to say again I am never disappointed when I stay at the aloft hotel Beachwood Ohio!Let me tell you why, I had a red eye flight this morning coming into Ohio for weekend business Now, I am a morning person but I was a little tired this morning because my alarm system went off four times last night at my home all the way up to the last alarm sounding at 3:26 AM this morning and I had to be at the airport by 6 AM

So I touchdown on time early this morning and I’m like I can’t wait until check in i am tired and I would like to take a little nap before I start my day I arrive at the aloft in Beachwood Ohio and I’m greeted by Andrew with the most beautiful smile and by the way he had a beautiful salmon colored top he looked so handsome and neat He says hello I say hi, I apologize for coming in so early today but is there anyway I can get an early check in He replied, absolutely we have a room waiting just for you, now that’s a quote! He said not only will I check you in early and since you’re so tired I’m going to upgrade your room at no charge to you I said, wow, thank you! And he mention by the way if you need any water or any refreshments you can have it here and he continued to take me around to the business center and things like that just a refamiliarize me with the schematics of this hotel Again I say thank you So I gather my things and head upstairs to my room and open the door to the most beautiful room and seating suite attached! I’m not gonna bother you guys with all the little details in the rooms and the seating area but I just want you to know that I’m so very grateful for the outstanding customer service I always receive when I come stay here! Thank you Andrew I’ll see you again on my next trip

Kamil

I really like this hotel, always staying there when going to Cleveland It’s nice, clean and with really good breakfast from Menu (order well done if You like fries cook better) The room is small, but enough for overnight stay or even few days, especially for the price

The stuff friendly and helpful Infused water offer at the lobby They also have some arcade games, console, pool, and bar I recommend this hotel especially in this price Perfect for a business trip or quick visit in Cleveland!

Deidre White

I came here for a sleep study through my doctor, but the hotel is nice The room was well decorated and OMG, the bed! That was one of the most comfortable beds I’ve ever slept in! It’s a very modern style, which isn’t my thing, but it was done well The shower was nice, good pressure

I didn’t like that the sink was out in the open, but it was tucked away from view of the bed, so there’s still some privacy when using it There’s a nice fridge and safe in the room, too I was facing a busy street, but couldn’t hear anything, so the windows were great, but I could hear some noise from the hallway, so that wasn’t great

13. Hilton Garden Inn Cleveland East/Mayfield Village (3-star hotel)

About this hotel

Within 2 miles of several major corporate offices, this contemporary hotel is less than 21 miles from downtown Cleveland.Flat-screen TVs with premium cable channels, minifridges, microwaves, and free WiFi are offered in each room, as well as polished decor and custom-designed beds. Suites add pull-out sofas.There’s a lounge and a 24/7 pantry, in addition to a cooked-to-order breakfast (fee) and on-site American restaurant. Other amenities include a heated indoor pool, whirlpool and fitness center, plus free parking, multiple meeting rooms and a business center.

Things You Need to Know

  • Guests praised the beds
  • 8 min drive to North Chagrin Reservation
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • Guests praised the on-site restaurant
  • Guests mentioned lobbies 15 times
  • Guests praised the breakfast
  • Guests praised the indoor pool

Feedback From Real Customers

Lynnette Akiki

We stayed for two nights and the first night was perfect The Hotel is beautiful and the staff was very friendly Our room and beds were also top notch

We had checked out then decided later to stay another night and that’s when it went down hill One of the the bed frames in the new room was broken and made a horrible noise all night, the refrigerator also clagged loudly all night long The mattress was awful, the vent fan in the bathroom didn’t work, the mirror was broken on the closet and our key cards quit working We were exhausted from a very long day and let the staff know in the morning, but they didn’t seem very concerned We had also hoped to have a nice drink at the hotel bar that Friday night but was told they weren’t opening because they didn’t have enough help We will be in in the area twice a month We will be giving the Holiday Inn next door instead

Patricia “Patti” Bigelow

I found this Hilton Garden Inn a disgrace, and nothing like the other Hilton properties I have stayed at In my opinion, Hilton Corporate should rescue this property ASAP from the disgraceful franchisee Upon checking in to the hotel, the front desk could not call up my husband’s Hilton honors number, even though we stayed here twice before

They set up a reservation without his honors number, even though I had no trouble setting one up with his number Staff was not friendly The hotel was not as nice as before, and no longer offers complimentary coffee, tea, or water in the lobby The desk clerk said he cancelled the duplicate reservation, and a hotel supervisor gave us extra points and free breakfast for the check-in troubles After we returned to Wisconsin, I discovered the hotel charged me for a late cancellation I tried contacting the hotel, but they don’t answer their phone I called Hilton Corporate to ask why I was charged a late cancellation on one of my credit cards, and for the same night I paid for it on another credit card Corporate discovered the hotel set up a new Hilton honors account under my husband’s name without informing us and without his consent The points and our charges were under this new honors account Corporate moved the points and charges to my husband’s honor account he has had for 15 years They are still working on trying to refund the duplicate charge I cannot trust doing business with this hotel I recommend you avoid this place like the plague

Klay Fennema

Staff was amazing, and extremely friendly and professional, however the rooms not so much I was there for work, not leisure and I am not looking for luxury by any means, but when there is food crumbs all over the carpets, leftover clothes behind the nightstand, dust, nasty mold in the A/C register and dried urine/hair on the toilet then that is completely inexcusable I understand and don’t mind an out-dated hotel, especially when it’s reasonably priced, but to have to feel absolutely disgusted to even shower, walk on the carpet bare footed, or sleep in the bed without wiping everything down with a Lysol wipe? Come on

I expected A LOT better from a Hilton

14. SpringHill Suites by Marriott Cleveland Solon (3-star hotel)

About this hotel

This relaxed all-suite lodging is 5 miles from the Great Falls of Tinkers Creek, 6.9 miles from Wildwater Kingdom water park and 13.7 miles from downtown Cleveland.Airy, straightforward suites have free WiFi, iPod docks and flat-screen TVs, plus kitchenettes, and living areas with pull-out sofas and desks.A hot breakfast buffet, weekday evening receptions and parking are complimentary. Other amenities include an indoor pool, a hot tub and an exercise room, as well as a 24/7 convenience store and a business center.

Things You Need to Know

  • Guests praised the clean rooms, which have refrigerators
  • Guests praised the beds
  • 12 min drive to Great Falls of Tinkers Creek
  • Guests praised the service
  • Guests mentioned hot tubs 15 times
  • The fitness center has weight machines
  • Guests praised the indoor pool

Feedback From Real Customers

Donnie Belden

Bed was comfortable Had a descent breakfast selection Desk Staff was friendly

Cleanliness of the room left something to be desired There was a spot on the carpet below the desk was so sticky that it would almost pull your shoe off The tub and toilet appear to have not been thoroughly cleaned in a while A few more room cleanliness and maintenance items I won’t take the time to list This is not the standard I expect from a Marriott branded hotel

Eric Adams

I enjoyed my experience here and the amenities were convenient and good Why only 4 stars, you need to bring ear plugs if you’re a light sleeper the plumbing is loud By loud I mean if someone upstairs flushes the toilet you will hear it out of all 4 walls and the ceiling at about 85 db

Staff are very friendly I’d really like to give 45 stars but I’m unable to

Ryan Thomas

Nice, clean, updated rooms, friendly staff and great location I always appreciate a hotel that has great options close by for dinner before settling in for the night The breakfast was kind of terrible, but the coffee was fresh and hot so we’re all good there

My one and only gripe (not entirely the hotels fault) was the water wouldn’t work in the morning I called the front desk and they switched me to a new room to take a shower A little inconvenient but they were very quick and accommodating I would definitely stay here again

15. Cleveland Marriott East (3-star hotel)

About this hotel

Off Interstate 271, this laid-back hotel is a mile from the Maltz Museum of Jewish Heritage and 16 miles from the Cleveland Zoo and Rain Forest.Relaxed rooms offer flat-screen TVs, coffeemakers and desks, plus minifridges. Some include sofabeds. Suites add separate living areas. Wi-Fi is available for a fee.Parking is complimentary. Other amenities include a restaurant, a cafe/bar and a lounge, as well as an indoor pool and a 24/7 fitness center. There’s also meeting space, a business center and a coin-operated laundry. Breakfast is available for a fee.

Things You Need to Know

  • Guests praised the clean rooms
  • 8 min drive to the Maltz Museum of Jewish Heritage
  • One of the few hotels in the area with room service
  • Guests praised the friendly service, which has a concierge
  • Guests mentioned lobbies 31 times
  • Guests liked the indoor pool

Feedback From Real Customers

Sean C

Nice, new, clean hotel All the amenities I really appreciate the M lounge

Front desk staff has been friendly and helpful We are having a conference here this week and the set up has been nicely done each dayI would definitely stay here again, and recommend it to coworkers

Verne Sommerville

I would give no star if it were possibleIt appears you changed management from October 2020 to February 2021The first thing I noticed that had changed, was the fact that you now charge for valet parking, without any options for opting out and parking your car yourself

Which means you are also charging for parking, if someone plans to park at the hotel You need to make that known to people before they book with youIf that weren’t enough, you charge for valet parking each night someone decides to stayI stayed two nights and was charged $39 for each nightYou fail to mention that on your siteI drove in from Columbus after booking two nights in advanceSo I had no choice but have you charge me $78, in addition to me original booking feeThe second thing is that there were no available carts to unload my personal items from my carThis put the valet in a bad position, by having him leave my car parked in front of the hotel along with three other cars, who I assume we’re also needing carts, while my girlfriend and I checked each floor, 7 total for any available carts, which we didn’t findThe way we finally were able to get a cart, was when I hotel guest had come into the lobby with a cart that she had stashed in her room, until friends of hers arrived with their belongings It seems she’s stayed there recently or was told how hard the carts were to come byThe other issue was the fact that I specifically requested room 705 upon booking, and was told it was available for the time we requested and would have itInstead I was given room 605Finally what does it take to have your cleaning crew report broken items to your in house maintenance staff Our toilet paper holder was hanging off the wall, with only one plastic anchor keeping it from completely falling to the floorIn short, I’ll never stay at your hotel again, and will advise others not too as wellExtremely Dissatisfied

Nick

Very nice hotel overall The good – The bed was comfotable The shower was awesome

The bar tender on duty was awesome! He gladly accommodated us and many others when we showed up 10 mins before closing! The not so great- the couch in the room didn’t look clean Check in was at 3, we arrived after 4, and the room was not ready until an hour later They gave us a voucher for breakfast for the trouble The breakfast buffet was average The french toast was cold the beacon ran out I had to wait the staff seemed to out sync the bus boy appeared to be the only working

16. Hyatt Place Cleveland/Lyndhurst/Legacy Village (3-star hotel)

About this hotel

Adjacent to the upmarket Legacy Village shopping center, this polished, modern hotel is 2 miles from I-271 and 7 miles from the Cleveland Museum of Art.The unfussy, contemporary rooms have free Wi-Fi, flat-screen TVs, and lounge areas with pull-out sofas, in addition to tea and coffeemakers, minifridges, and wet bars. Airy 1-bedroom suites add separate living rooms and extra TVs.Freebies include parking. There’s a casual all-day restaurant, a chic cafe/bar and a 24/7 exercise room, as well as a heated indoor pool.

Things You Need to Know

  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the casual restaurant
  • Some guests complained about the bathrooms
  • Guests mentioned “shopping malls” 12 times
  • The fitness center has weight machines
  • The hotel has a boutique store

Feedback From Real Customers

A R

The only good thing I have to say is that the rooms are very nice as were the views However they charged an extra 4 nights and when we called to try and get it sorted the woman who answered the phone could not have cared less We offered to bring the bills we received so she could see the difference and errors and her reply was “if it will make you feel better”

Feel better? Its to get credited back the extra charges and show you the discrepancy between the credit card and hotel bills! Also, in a two week stay, the room was half cleaned once I asked several times for it to be cleaned but they only did it when I caught them in the hall And then they didn’t get to the bathroom and just did the room Several of the nights there were loud parties and the walls and floors seem to be paper thin for sound Will never stay there again when travelling to Cleveland

Ann Brenner

Do not choose this hotel for your wedding block The problems that me and my family experienced will speak for themselves!1 The lock on my room stopped working on check out day so it took HOURS for a maintenance person to come fix the door to get our stuff out (this was the day after my wedding and we had planned to have family over)2

No one to check out guests (my family waited for 30 minutes and the online check out was not working either)3 One of my family members attempted to check in on Saturday at 3pm and they were not able to let her into her room until after the wedding The wedding was at 5pm and she had to get ready in someone else’s room4 Took them over 30 minutes to check me in and when I finally got to my room, it was the wrong one This caused me to be late to MY OWN wedding rehearsal5 Attempted to charge me double and when I corrected them, I was given attitude6 No luggage cart in sight all weekend7 Many of my guests were not given their complimentary hotel bags8 I was specifically told that the bar would be open on Friday and Saturday Like the luggage cart, no bartender in sight all weekend9 I asked and confirmed twice that there would be turnover service Saturday morning on two of the rooms I booked I guess fresh sheets and towels are asking for too much because neither rooms were cleaned for Saturday evening

Walter Jones

I didn’t stay at this particular one, however I did call this particular one to see if they had room availability for a particularly difficult to navigate situation (C19 pos, government travel, getting kicked out of my current hotel due to lack of availability) and while they didn’t have availability, their representative “Sunny” absolutely lived up to her name and stayed on the phone with me until I was taken care of fully She was honestly the first person to listen to my situation and not immediately try to shoo me away, and she did an excellent job helping me out and getting me sorted at a different Hyatt locationIf she’s coming up for review for a raise, 10/10 just do it 🙂

17. Best Western Plus Mentor Ohio (3-star hotel)

About this hotel

Off Interstate 90, this quaint hotel is a 12-minute walk from James A. Garfield National Historic Site and 8 miles from Headlands Beach State Park.The relaxed rooms provide free WiFi, flat-screen TVs, safes and minifridges, plus tea and coffeemakers. Suites add living areas and microwaves; some feature pull-out sofas. Upgraded suites offer whirlpool tubs; 1 has a 4-poster bed.Complimentary perks include a hot breakfast buffet and parking. There’s also a cozy restaurant with a pub, as well as a porch, an outdoor pool and a 24-hour fitness center.

Things You Need to Know

  • Guests praised the large, clean rooms
  • 12 min walk to the James A. Garfield National Historic Site
  • One of the few hotels in the area with room service
  • Guests praised the cozy restaurant
  • Guests mentioned “dogs” 12 times
  • Guests praised the nightlife
  • One of the few hotels in the area with an outdoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

ND

The rate was reasonable and the room was pretty clean, big, and spacious I can’t thank the staff enough for the wonderful job they did

And accommodating even though I had an early check out due to an early bird flight they offered to get my son and I breakfast Great, friendly service Super clean room and soft beds Highly recommend Will stay here again Better experience than many Hampton inn hotel

John Nenninger

Best Hotel In Mentor Ohio areaAll the amenities of a large hotel and the comfy-feel of a bed and breakfast However this is not a large hotel (that’s a plus+), nor does it lack the privacy that we sometimes endure at a B&B

Amenities include a restaurant and separate/bar lounge The lounge serves the complete restaurant menu, and a very nice menu that is! It appears that it is a go-to place for the locals–a real compliment for a hotel-restaurantOther amenities include an outdoor swimming pool, and a friendly and helpful staffThe staff–from the GM, to the front desk, to the room attendants, and breakfast staff, all seem to love their jobs

Elizabeth McKnight

The Bistro is delicious, the rooms were clean and in decent repair The only detractors were the breakfast was so/so (which surprised me due to how nice everything else was) and that the pool is outdoors right by the outdoor seating for the Bistro so it didn’t feel very family friendly Overall loved the venue and the staff there were very friendly!

18. Holiday Inn Express & Suites Painesville – Concord, an IHG Hotel (2-star hotel)

About this hotel

Set by commercial plazas a mile from I-90, this laid-back hotel is 6 miles from the lush Holden Arboretum, 3 miles from Little Mountain Country Club golf course and 13 miles from the seasonal water park, Pioneer Waterland & Dry Fun Park.Streamlined rooms feature free Wi-Fi, flat-screen TVs, and tea and coffeemaking facilities, as well as minifridges and microwaves. Some have interconnecting rooms and/or sitting areas. Upgraded rooms add living areas with sofabeds.Breakfast and parking are complimentary. Other amenities include a heated indoor pool and a gym.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • 8 min drive to Girdled Road Reservation
  • Guests praised the friendly service
  • Guests liked “a pillow”, mentioned 10 times in reviews
  • The fitness center has free weights
  • Guests praised the indoor pool

Feedback From Real Customers

Elizabeth Morrison

I stayed one night here on my way home from a trip to New England Everything was just fine Friendly and easy check-in

Clean and comfortable room Comfortable bed Convenient location for interstate and for dinner and gasIn the evening, I could hear other guests in the hall coming and going, but all was quiet in the sleeping hoursAs an older woman traveling alone, I felt completely safe in the hotel and walking to a nearby restaurant for dinnerI didn’t eat the hotel breakfast, but it looked like the typical offerings

James Wilson

From the time we walked into the door it was a great experience Young man working the front desk was friendly and pleasant Room was exceptionally clean and I slept like a baby!!! Morning staff was just as friendly, even showed the young lady working a the beautiful moon that was full and orange

Breakfast was hot and delicious Will be back again

Tom C

Newer motel approximately 30-40 minutes from downtown Cleveland Excellent rooms as you would expect from a newer motel We stayed 3 nights and saved quite a bit when compared to similar motels in downtown Cleveland

Only glitch was no hot foods our first morning due to supply issues 2nd & 3rd days the breakfast was varied and tasted good

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