hotel with jacuzzi in room Jeffersontown, KY

1. Aloft Louisville East (3-star hotel)

  • Address: 10700 Westport Rd, Louisville, KY 40241
  • Phone: (502) 429-9901
  • Ratings: 4.4 (720 reviews) Very good
  • Website : Aloft Louisville East
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Contemporary hotel featuring a gym & an indoor pool, plus a vibrant bar with regular live music.

About this hotel

Off I-265, this modern hotel in a sleek building is 1 mile from E. P. “Tom” Sawyer State Park and 9 miles from Beckley Creek Park.Straightforward rooms with colorful accents feature free Wi-Fi and flat-screen TVs, plus minifridges, ergonomic workstations and designer toiletries.Parking is complimentary. There’s also a vibrant bar with regular live music. Other amenities include an indoor pool, a 24-hour gym and a convenience store.

Things You Need to Know

  • Guests liked the clean rooms and praised the beds
  • 5 min drive to E. P. “Tom” Sawyer State Park
  • Guests mentioned the service is friendly
  • Guests mentioned “dogs” 14 times
  • Guests mentioned lobbies 40 times
  • The hotel has a nightclub
  • Guests praised the indoor pool
  • Guests liked the vibrant bar

Feedback From Real Customers

S Burton

We spent 8 nights at the Aloft Louisville East this past week The room and building were very clean and well appointed We got a great price compared to other hotels in the area, and the hotel is very well located near a lot of shopping and expressways

I only had a few minor issues, but they were small enough to not detract from my giving them 5 stars The minor issues I had were first that the water pressure in the shower is basically non existent It felt like someone was holding a plastic bag with a few holes in it over your head At first I thought this might just be an issue with my room, but we had family staying in another room and their shower’s pressure was the same The second (again very minor) issue was that you have to go to the lobby to find a garbage can So if you have pizza boxes, etc that you don’t want in your room, you have to go to the lobby to dispose of them There are no garbage cans on the room floors Neither of these things were deal breakers for us, and we enjoyed our stay If we had the need, we would stay here again if the price continues to be reasonable

Paul Jeffers

My daughter and I stayed 2 nights at Aloft Louisville East The location is perfect Right off the bypass and Westport Rd

You have everything you need close by Plus, easy to get into the city too Service was great, but we don’t need much Their snacks in the lobby are overpriced, but it’s a hotel My only gripethe pocket door that separates the toilet and shower from the vanity was hard to pull close It was binding Room number 435 Also, the comforters are light I just prefer a heavier comforter Beds are very comfortable I love the decor It’s fun and different

Matthew Glover

Great hotel, super clean, friendly staff, accommodatingNeeds:Basic microwave in all roomsIce machine on main floorBad:If you are work nights or get in late, the North West rooms stay away from, it’s close to the freeway on ramp and you can practically hear every vehicle as it climaxes it’s motor and grabs another gear to get onto the freeway Sounds like window is open It’s loud

Highly recommend the opposite side of the building

2. Hampton Inn & Suites Louisville East (3-star hotel)

About this hotel

This unfussy hotel is 6 miles from Beckley Creek Park, and within 17 miles of downtown attractions, including the iconic Churchill Downs, site of the Kentucky Derby, and the Louisville Slugger Museum & Factory.Simply furnished rooms feature free Wi-Fi and TVs, as well as desks and coffeemakers; some have in-room whirlpool tubs. Suites add sitting areas with sofabeds.Freebies include parking and a breakfast buffet. There’s also an indoor pool, a fitness center and a convenience store.

Things You Need to Know

  • Guests praised the clean rooms
  • 6 min drive to the Blackacre Nature Preserve and Historic Homestead
  • One of the few hotels in the area with room service
  • Guests praised the service
  • One of the few hotels in the area with a casino
  • Guests praised the indoor pool

Feedback From Real Customers

Jeremy Miller

The staff were the best part of this hotel Everyone with whom I interacted was polite and professionalThe rooms were good

It’s as though when the owner of the location had to choose which part of the hotel in which to invest funds, they put it into the room fixtures and furniture, which is good!None of the downsides are major or would deter me on their own, but there are enough of them that they need to be addressedThe trash which had been bagged was just sitting in the hall by the elevator It didn’t smell, but was very off puttingThe doors still had the locks which required the key card to be inserted and removed, and it was spotty at best (I had to use the card and not the app, but that was due to my phone and not the hotel’s fault)The shower did not have any slip resistant surface and I had some minor slipping, but no injuryThe last negative is not the hotel’s fault, and that is the traffic patterns of the location It is challenging to get in and out of the areaAgain – good people and there are worse places to stay, but there are multiple other Hilton brand locations within 5 miles which are all-around better

Mary-Dawn Cross

After a HORRIBLE experience at Quality Inn & Suites, the staff and everything about Hampton Inn was absolutely amazing! The property was very clean, noise was very minimal and everything was newly remodeled Our room had a large TV that swiveled for you to watch from either the couch or the bed, the shower was a beautiful walk-in, the mirror had a touch power button for LED lighting

we honestly had ZERO complaints from our 2 night stay, except that they didn’t have gravy on the breakfast bar the second morning 😂 10/10 would recommend and 10/10 will stay again!

Laura Reynolds

I’ve stayed here several times over the last few months and have noticed a few more little things each time My rooms have always been clean, which is a big plus However, on my last visit, the door to my room didn’t latch securely without being slammed very hard, and even then it didn’t work very well

The doors in every room I’ve had are always hard to open I tried using the digital key, but on my last stay it only worked intermittently, and the stay before that it didn’t work at all In one room there was a malfunctioning thermostat, so it was very hot, and in another room there was no hair dryer, which I didn’t realize until I was getting ready for a day of meetings with clients The water pressure in the showers in every room I’ve stayed in has not been great, and the shower heads that are supposed to let you change it are difficult to adjust It’s frustrating to have to request housekeeping I understand that those services had to be curtailed during the pandemic but now that travel has returned to pre-pandemic levels, it seems like making people request housekeeping is more about cutting costs and increasing profits than it is about COVID mitigation measures Everyone at the hotel is always very nice and helpful

3. Inn At Woodhaven (3-star hotel)

  • Address: 401 S Hubbards Ln, Louisville, KY 40207
  • Phone: (502) 895-1011
  • Ratings: 4.9 (178 reviews) Excellent
  • Website : Inn At Woodhaven
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Elegant lodging with a 3-course breakfast, plus free soft drinks, cookies & Wi-Fi.

About this hotel

Set near the intersection of I-64 and I-264, this upscale lodging is 7.8 miles from the attractions of Museum Row.Elegant rooms offer free Wi-Fi, flat-screen TVs, minifridges, coffeemakers and designer toiletries. Some rooms add whirlpool tubs, steam showers and/or fireplaces. Suites provide separate sitting rooms. A cottage with a fireplace, whirlpool tub and wraparound porch is also available.Amenities include a 3-course breakfast and complimentary soft drinks and cookies. The lounge and porches serve as common areas.

Things You Need to Know

  • Guests praised the rooms
  • Guests praised the bathrooms
  • 9 min drive to Farmington
  • Guests praised the service
  • Guests liked “cookies”, mentioned 11 times in reviews
  • Guests mentioned “bourbon” 15 times
  • Guests praised the breakfast
  • Guests praised the bar

Feedback From Real Customers

Tracy Brooks

Jeremy and Mark are wonderful hosts! Our room (Hearth Room) was fabulous and tastefully decorated! The breakfast prepared by Mark each morning was a plate of perfection Jeremy makes the best cocktails in the afternoon after a great day of bourbon tasting adventures This trip was our second visit staying at the Inn at Woodhaven and the bar has been set extremely high for any future stays at other bed and breakfast locations

Thank you for your hospitality and making us feel like family We look forward to seeing you both soon!

Chelsa Smith

This Inn is beautiful! The pictures are nice, but don’t quite do it justice From the details in the decor, keurig in our room, amazing steam shower, comfortable beds, and lots of room to unpack personal items we were loving every minute of being here The breakfasts were delectable, and I would certainly stay here again

Our hosts Jeremy and Mark were gracious and excellent resources for restaurants and breweries to try The house and rooms were also very clean and always smelled magnificent

Dustin Bowers

Stayed here for a quick overnight with my bride Had an amazing time Owners were super kind and personable, made sure we had everything we needed to enjoy our time

Offered me a to go coffee for an early departure Beds were awesome, comfortable, pillows to accommodate all preferences We had an amazing time If you are contemplating a place to get away, highly recommend the Inn at Woodhaven, you will not be disappointed We wish we had gone sooner!! Thanks for a great time!!

4. Comfort Suites East (3-star hotel)

  • Address: 1850 Resource Way, Louisville, KY 40299
  • Phone: (502) 266-6509
  • Ratings: 4.0 (435 reviews) Very good
  • Website : Comfort Suites East
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Informal all-suite hotel with an indoor pool & a fitness room, plus free hot breakfast & Wi-Fi.

About this hotel

Off I-64, this informal all-suite hotel is 14 miles from both the Kentucky International Convention Center, and the Louisville Slugger Museum and Factory, and 15 miles from downtown Louisville.Warm, unfussy suites with traditional furnishings provide free Wi-Fi and flat-screen TVs, plus minifridges, microwaves and coffeemakers. All have pull-out sofas and desks; upgraded suites add whirlpool tubs.Freebies include parking and hot breakfast. Other amenities consist of an indoor pool, a hot tub and an exercise room, as well as guest laundry facilities.

Things You Need to Know

  • Guests liked the unfussy rooms
  • 12 min drive to The Parklands of Floyds Fork
  • Guests liked the service
  • Guests mentioned hot tubs 16 times
  • Guests praised the pool

Feedback From Real Customers

Steven “Eminiar 7” W

This place is CLEAN! The staff was very friendly It’s located close to I-64, but hidden behind a gas station The room itself had lamp shades that needed to be replaced, a picture on the wall that was crooked, and carpet with exposed staples along the wall

The bed was comfortable The location is under renovation; this was not explicitly stated on the site when I booked the room According to a “please don’t rate us poorly” email after my stay, the location had an “accident” and is working with insurance to repair the facility The email also says the “Info and Policies” section of the website states that the location is being renovated In other words, the fact that their facility is under renovation is buried in the “fine print” A “please excuse our dust” message would be more honest prior to booking Or, an email regarding the renovation after booking would be helpful with the option to cancel at no charge if the guest is not comfortable staying in a location that is under (re)construction

Brian Roof

Hotel is undergoing major renovation, so things are a bit rough in the lobby and for access into the building -1 star for failing to notify guests of the heavy construction however I’m happy to see it being done I was a little annoyed by the emails this location sends to customers basically implying that we are terrible people if we don’t give a 5 star review as it will affect their staff bonus

Take care of your own staff, or maybe just give them bonus out of pocket since you are the one causing issues for them Either way, it’s kind of rude and dishonest how the email was wordedEverything was clean in the room, with no other issues, so overall the stay was acceptable

5. Courtyard by Marriott Louisville East (3-star hotel)

About this hotel

This straightforward hotel is a 2.9-mile drive from the Oxmoor Country Club and a 3.3-mile drive from the Bluegrass Commerce Park.Contemporary-styled rooms offer free WiFi, desks, TVs with premium cable channels and coffeemakers. Suites add separate living areas, sofabeds, minifridges and microwaves.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner, as well as Starbucks coffee. There’s also a business center with workstations, and 2 meeting rooms. Other amenities include an outdoor pool, a whirlpool, an exercise room, a sauna and on-site free parking.

Things You Need to Know

  • Guests praised the clean rooms
  • 10 min drive to Farmington
  • Some guests disliked the bathrooms
  • Guests praised the friendly service
  • Guests mentioned lobbies 20 times
  • One of the few hotels in the area with an outdoor pool
  • Guests liked the bar

Feedback From Real Customers

My Money Discovery

I don’t usually write reviews but this is ridiculous! I’m extremely exhausted, been up for work since 3am and I’ve been moved twice now My first room, the toilet was messed up and the second room had bugs!! The receptionist was nice and accommodating However I didn’t pay almost $700 to sleep with bugs

I could have stayed at the Days Inn for that Do better Marriott!! I stay at Marriott resorts and hotels regularly This is a HUGE disappointment!!

Duke Jones

Lady at desk was awsome and that’s where it ends Rooms are outdated And are you serious with no free breakfast

Hate Marriott Most over priced hotel for the worst amenities of any chain hotelNot even a microwave in room That way they can charge for any food item you want hot at their “bistro”Free everywhere else though

6. Tru By Hilton Louisville East (2-star hotel)

About this hotel

This modern low-rise hotel in a commercial area off I-64 is 5 miles from laser tag and mini-golf at Renaissance Fun Park and 15 miles from Churchill Downs Racetrack, home of the Kentucky Derby.The contemporary rooms feature flat-screen TVs, minifridges and Wi-Fi access.Parking, a breakfast buffet, and tea and coffee are complimentary. Other amenities include a gym and a convenience store.

Things You Need to Know

  • Guests praised the beds
  • 12 min drive to The Parklands of Floyds Fork
  • Guests praised the clean rooms but some thought they were small
  • Guests praised the friendly service
  • Guests mentioned “Billiard table” 25 times
  • Guests mentioned “Table football” 12 times
  • The hotel has a game room

Feedback From Real Customers

Kim russell

Tru By Hilton was very nice, clean and the breakfast was good We had to leave a Marriott Courtyard on Chamberlain Lane due to finding bed bugs I don’t usually post reviews but when we arrived at Tru By Hilton the receptionist made us feel better that we would definitely have no issues with any bugs

She even apologized for us having a bad experience I was sure I would not sleep but after searching the room we didn’t even find a hair The room was so clean and felt refreshing I loved that the room did not have carpeting I want to thank the Tru By Hilton for helping us with a comfortable, clean stay

Bh

I wish I had done some better research before staying here I guess I got fooled by the fact that this was a more expensive Hilton room But the room was very tiny, there was no microwave, and there were no laundry facilities! The breakfast was good though

Also, I thought the front desk worker was a homeless person! It wasn’t until he got up from the lounge area and came over to the front desk that I realized he worked there

7. Hilton Garden Inn Louisville Mall of St. Matthews (3-star hotel)

About this hotel

Opposite Mall St. Matthews, this relaxed hotel is 1 mile from Interstate 264, and 7 miles from the trails and outdoor pool at E. P. “Tom” Sawyer State Park.Understated rooms come with free Wi-Fi and flat-screen TVs, as well as microwaves, minifridges and coffeemakers. Upgraded rooms offer sofabeds; suites add separate living rooms. Room service is available.Parking is free. Other amenities include a warm, informal restaurant/bar, plus an indoor pool and a gym. There’s also a 24-hour convenience store and a coin-operated laundry.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 10 min drive to Locust Grove
  • One of the few hotels in the area with room service
  • Guests praised the service
  • Guests praised the warm restaurant
  • Guests mentioned lobbies 12 times
  • The fitness center has weight machines
  • Guests praised the bar

Feedback From Real Customers

Travis Price

Planned my family reunion stay at this hotel We booked 23 rooms for three days, and two nights The rooms were magnificent

The entire space was terrific The staff was kind and friendly Breakfast was amazing! All our needs were taken care of If your not staying downtown the Hilton St Matthews has the best location Everything you would want is around the corner

8. Embassy Suites by Hilton Louisville East (3-star hotel)

About this hotel

This understated all-suite hotel is 3 miles from E.P. Tom Sawyer State Park and 10 miles from Louisville International Airport.Straightforward suites offer free Wi-Fi, flat-screen TVs and separate living areas with pull-out sofas, as well as minifridges, microwaves, and tea and coffeemaking equipment. Room service is available.Complimentary perks include breakfast, parking and regular evening socials. Other amenities consist of a restaurant, an indoor pool and a gym, plus a hot tub and a lounge. There’s also a convenience shop, and meeting and event space.

Things You Need to Know

  • Guests liked the large rooms
  • 8 min drive to E. P. “Tom” Sawyer State Park
  • One of the few hotels in the area with room service
  • Guests praised the restaurant
  • Guests mentioned “omelettes” 23 times
  • Guests praised the lobby
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Brittney Winston

I don’t have many complaints about my stay or service my room was clean upon arrival my towels fresh plenty of parking and I liked the breakfast I did find that my pull out bed was broken and there were no extra blankets for it and room service tried to rush me to check out she was very rude kept coming back 2 hours before checkout She never cleaned my room during my stay but wanted to rush me out The other things I think need improvement are the carpets in the halls and the pool

I chose not to use it because it’s small and looked cloudy An update is definitely needed there but everything else was great The staff was amazing for the most part and nothing happened to my car in the lot

K W

The hotel has definitely seen better days My pillows were so flat they felt as though they had been used a million times ! The breakfast while plentiful was not tasty Something was just not right from the bacon, to the made to order omelettes, and even the oatmeal and this was expressed by everyone in my group

Much different taste than other Embassy suites I’ve visited The staff and everyone was nice but hotel needs a bit more renovations and updating Indoor pool is small and stayed crowded so I did not use

Brittany Kennedy

This is my 2nd time starting at this particular location It’s always clean and the staff has always had great customer service The manager went out of his way to help with our booking

And don’t let me forget the breakfast It was amazing once again We have not been disappointed yet I recommend the stay and we will definitely be staying again in the future

9. Louisville Marriott East (3-star hotel)

About this hotel

Off-I-64, this upscale hotel with a bourbon theme is 11 miles from both Downtown and Louisville International Airport.The warmly decorated rooms have free Wi-Fi, minifridges, flat-screen TVs, desks and coffeemakers. Club level rooms have access to a private lounge with complimentary continental breakfast and evening appetizers.Parking is included. There’s a sophisticated regional restaurant and a coffee shop, plus an indoor pool, a hot tub and a gym. Other amenities consist of 17 meeting rooms and a business center. A breakfast buffet is offered for a fee.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 12 min drive to Farmington
  • One of the few hotels in the area with room service
  • Guests praised the friendly service, which has a concierge
  • Guests liked the sophisticated restaurant
  • Guests mentioned “bourbon” 41 times
  • Guests praised the fitness center, which has weight machines
  • Guests praised the indoor pool

Feedback From Real Customers

Kamil

It’s a great Hotel It has 10 floors and Concierge Lounge, Big Swimming Pool and Hot Tub (unfortunately it was closed for maintenance, pool open 6AM to 11 PM) Amazing Breakfast with Build Your own Omelette bar and plenty of fruits to choose from

Room was nice, but without a microwave (one was in the Lounge and one in the Hotel Store) The Gym has some old equipment and not all of them were working properly, however it was spacious and had various types and pieces of equipment So still You can get a good workout 24/7 The stuff is really nice and always helpful I would 100% recommended this hotel for anybody who would like to stay in Louisville Kentucky

Daniel Cloyd

Make sure to use ʜoᴛᴇʟʙᴏʟʟʏᴄᴏm when booking any hotel They compare hundreds of booking web sites and normally will have rooms a lot cheaper compared to others! Thank me later on! This place is the best rated in this area

I have been coming here for a very long time If you choose this place you for sure won’t be disappointedThe front desk staff is very polite and helpful The bar staff, Alex and Brian, are amazing! The rooms are clean and the beds are very comfortable The breakfast buffet is delicious and the pool is clean and warm Everything about this hotel is great! We will definitely stay again!!!

Jeffry Stallings

Good location Beautifully remodeled hotel It has a pool in a well equipped exercise room

The exercise room is better equipped than most hotels The service was great We didn’t try the restaurant but it looked really nice The rooms were really nice Only complaint I have is the same complaint I have with a couple of other hotel chains That is they have a thin sheet and a thick duvet This makes it difficult to sleep because it affects my body temperature

10. Staybridge Suites Louisville-East, an IHG Hotel (3-star hotel)

About this hotel

Off Interstate 64, this relaxed all-suite hotel is 4 miles from amusements at Renaissance Fun Park and 15 miles from Churchill Downs, home of the Kentucky Derby.Airy suites with unpretentious decor feature kitchens and sitting areas, plus cable TV and free Wi-Fi. Upgraded suites add living areas with pull-out sofas.Parking and a breakfast buffet are complimentary, as are regular evening socials. There’s also an outdoor pool, an exercise room and a guest laundry facility, as well as a business center and a meeting room.

Things You Need to Know

  • 12 min drive to Farmington
  • Guests mentioned the service is friendly
  • Guests mentioned the rooms are large but unclean
  • Some guests disliked the furniture
  • Some guests complained about the bathrooms
  • Guests praised the restaurant
  • The fitness center has elliptical machines
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Jordan Yoshimine

Needed a little getaway and have enjoyed staying at Staybridge locations because of the larger suite-like rooms The price was right so I booked for 3 nights I had read some reviews that had me concerned, but had no complaints whatsoever with this hotel

Staff were very friendly–from the front desk staff to the housekeeping staff This looks like it was one of the first Staybridge properties built, but it has aged well and the rooms were clean, comfortable and roomy and seems updated This location is very centrally located and there are numerous restaurants within a 5-10 minute drive The outdoor pool was not yet open I would imagine it would be open for the summer months I had their breakfast which was pretty good Eggs, bacon, wafflesand the other normal hotel breakfast type items I would highly recommend this hotel

Aleena Dicken

This was an experience and just wait until you unfortunately meet the front desk lady that is supposed to be the GM She was very rude to me when I called to ask her questions on why she charged my friend a pet fee when he didn’t even have a pet, I did and I visited with my service dog that lives in Louisville On top of that she continued to lie to me over the phone and said she expressed to my friend that he was going to be charged extra which she didn’t

The only thing that was expressed to me was have him on a leash I would of just taken my dog home if I would have known my friend was going to be charged She also expressed there is signs all over the hotel saying you will be charged but again communication in this business is key and when I initially brought my dog in the first time and they said he just needs a lash that would have been a good time to tell us we were going to be charged The hotel was not very clean, bugs all over the place His refrigerator broke on him Also the A/C was not cold or didn’t work because it felt like a Sauna when you walked in I personally would not have anything negative to say but when I called to take to the GM she was very unhelpful and rude She clearly has no customer service Good luck if you plan on staying at this hotel

Summer Jeanine

Not Staybridge quality Only plus it was clean and bed was comfortable We are Diamond Spire Elites

They upgraded me day of to a King Suite Girl on phone was an absolute sweetheart Woman at desk this morning not so much None of rooms have 2 queen beds I was told which was fine for just myself and my little girl But bigger families may struggle with one bed Only Kings and pullout couch Only stayed one night Bathroom very run down Bottom of shower peeling so badly that sharp edges sticking up No hot water in sink Luke warm Toilet seat looks melted Horrible quality lighting in mirror area Air conditioning system is in closet in bedroom and very loud to point I had to wear my noise canceling earbuds Everytime it kicked on it woke us up I told frontdesk lady in morning and she was very ksera and said “Oh yes it is loud” Also didn’t apologize for shaddy bathroom or non Staybridge quality breakfast It is equal to an express breakfast Not Staybridge quality Honestly would have rather express because at least I would’ve gotten cinnabon rolls Not even cheese for powder eggs was available Waffle maker didn’t even have spray Note up they spray each morning Well her waffle was dry and stuck So maybe spray it more than once a morning Overall polite staff except older woman on checkout day She made my concerns feel invalidated Management is clearly skimping on quality for food and room maintenance Could be a decent property

11. Courtyard by Marriott Louisville Northeast (3-star hotel)

About this hotel

Off Interstate 265, this modern hotel is a 2-minute walk from shopping at Springhurst Towne Center mall and a 16-minute walk from urban outdoor adventure at E. P. “Tom” Sawyer State Park.Contemporary rooms offer free WiFi and flat-screen TVs, plus desks, microwaves, minifridges and coffeemakers. Some rooms feature pull-out sofas, as do suites, which also add separate living areas.Social spaces include a living room-style lobby, an outdoor courtyard and an American restaurant serving Starbucks coffee. Other amenities include an indoor pool and an exercise room, plus a business center, meeting space and free parking.

Things You Need to Know

  • 5 min drive to E. P. “Tom” Sawyer State Park
  • Guests mentioned lobbies 19 times
  • Guests mentioned bars 10 times
  • Guests liked the indoor pool

Feedback From Real Customers

Matthew Pra

I wanted to post a view management might be surprised to read During our stay we had a major problem It was late at night and the hotel was not able to address the concern in full that late at night

We had a rough start to our trip and unfortunately it was due to a situation that could have been avoidedMy comment is in relation to how the hotel management responded the very next day We determined that this location was not a good fit for us but valued the Marriott name and trusted that they would correct the situation They did In fact the manager did compensate us for our first night and then found alternative accommodations within the Marriott system where we received a major room upgradeAs a manager, I know that sometimes your establishment does not opposite to the standards you adhere to I was impressed with management going above and beyond to correct the issue for the remainder of our stay Thank you so much

Sarah Smith

Their google photos show a hot tub and full breakfast plates, and I think some of their online descriptions are incorrect They don’t have a spa/hot tub or free breakfast The manager (I am assuming) told me that they filled in their spa with cement because they are “filthy like a toilet”

Great Not sure what her implication was, either Marriott or this franchise in particular couldn’t keep things up to health code, or she was implying I want to do something gross, like swim in a toilet I am sure someone told her to say that, so that people don’t get mad about there not being a spa Stop saying that to your guests The room was ok clean And I would’ve stayed somewhere else with free breakfast if I had known they didn’t have it Spend the extra $50 and stay somewhere nicer

David Williams

Must be trying to catch up after COVID One night there on the way through Room was clean but no wash cloths

Some wear and tear around the place: carpets, dings, etc The most interesting was the Bistro for breakfast Looking at menu and I was told, “We only have one sandwich” Okay, I’ll take two “That will take 20 minutes” Okay, can I have a latte? “No, we only have brewed coffee and only one type” Okay, I’ll take a large coffee with the two sandwiches for my wife and I “Sorry, we only have one size cup” Do you have half-and-half? “Wait here I have to go to another room and open a box to get that” This is no joke This conversation happened 25 minutes later and $20 later I leave with two overcooked sandwiches and a small/medium coffee At least the cup had a sleeve built in and the lid was firmly sealed Nice cup So, if you’re counting on the Bistro for breakfast, just keep moving on to another Marriott I’m a Very frequent Marriott guest There are better ones in the area until they get back to some sort of getting operations back to what’s expected at a Courtyard

12. Hampton Inn Louisville East/Hurstbourne (2-star hotel)

About this hotel

Next to the forested Middle Fork of Beargrass Creek watershed, this modern hotel off Kentucky Route 1747 is 3 miles from the sprawling E.P. “Tom” Sawyer State Park, and 12 miles from Downtown Louisville.The unfussy rooms come with free Wi-Fi, flat-screen TVs, minifridges and microwaves, as well as tea and coffeemakers. Kids stay at no extra cost with an adult.Parking is complimentary, as is a hot breakfast buffet served in a contemporary dining room. There’s an indoor saltwater pool and a gym. Other amenities include a convenience store, as well as a patio featuring a fire pit and BBQ grills.

Things You Need to Know

  • Guests liked the unfussy rooms, which have TVs
  • 7 min drive to E. P. “Tom” Sawyer State Park
  • Guests praised the service
  • One of the few hotels in the area with a restaurant
  • Guests liked the beds, mentioned 22 times in reviews
  • The fitness center has weight machines

Feedback From Real Customers

Nika “TanteNika”

Exceptional experience This was a haven to us after a long and difficult week of caretaking We were tired and weary, the staff went above and beyond to make us feel welcome and safe

I have no words I can’t believe how wonderfully we were treated Everything was clean Freshly done, comfortable beds, we slept wonderfully So thankful

Amy May

Didn’t even stay! Rates were changed after we confirmed our reservation, then the site wouldn’t allow us to cancel 4 days before even with semi-flex Not sure why the same room needs to be $30 more night 2, $22 more night 3, and $17 more night 4, especially when we won’t require any cleaning or stocking of towels Furthermore, when we arrived, the front desk clerk, who claimed to be the manager, said the rates are locked and couldn’t be changed

I know this to be false! The best thing they did for us was cancel the $760 (4 night) reservation and let us find a much better hotel to stay in ($200 less, too) I have always looked for Hampton Inns because they are always worth the money but not so sure anymore

Tausha Duncan

I had a great stay at Hampton Inn My check-in/check out was quick and easy My room was so comfortable and I loved that shower! I did kind of wish for a bathtub rather than a shower, but what was there was superior to those in any other hotel I have stayed in

My room was clean and my bed was very comfortable 100% I’ll want to stay there again the next time I’m in Louisville

13. Hawthorn Suites by Wyndham Louisville/Jeffersontown (3-star hotel)

About this hotel

Set in Bluegrass Industrial Park less than a mile from Interstate 64, this laid-back all-suite hotel is 2 miles from Blackacre Nature Preserve and Historic Homestead, and 6 miles from Valhalla Golf Club.The understated suites come with free Wi-Fi, flat-screen TVs and kitchens; upgraded suites add sofabeds.Parking, a hot breakfast and weekday evening socials are complimentary. Other amenities include a gym, a BBQ area and a playground, as well as a business center and guest laundry facilities.

Things You Need to Know

  • Guests praised the kitchenettes
  • 8 min drive to Malibu Jack’s Louisville
  • Guests praised the service
  • Guests mentioned refrigerators 15 times
  • Guests praised the breakfast

Feedback From Real Customers

Kristie Pierce

I have no complaints in any area or department, I am impressed with my entire stay My suite was set up like a 1 bdrm apartment with kitchen Living room and full size bathroom

The price for the week was under $400/wk which covered the room, a hot breakfast everyday and also a large n hot dinner Mon thru Thurs Plus they were pet-friendly to my 50+ lbs hound dog Everyone of the staff members were all very warm, friendly and helpful also My only thing I wish they had was a pool, if they had had a pool, they would be the perfect hotel in my eyes! I wouldn’t hesitate to stay there again in the future also!

Revi Murphy

Great stay for the weekend Don’t stay in room #224 though All you’ll hear is a ring from the new boiler they got

We switched rooms and didn’t have a problem afterwards A bit disappointing for the advertised breakfast There’s no protein except for some eggs Everything else is just carbohydrates Otherwise it’d be five stars Excellent price

Bill French

Clean rooms and hotel property, overall quiet location, just a step from great food and services, staff tend to take their jobs very seriously and address issues if any arise Rooms come with a kitchenette which even includes pots and pans, silverware, etc (The hotel even provides an ironing board and iron in each closet!) Although I’m not a breakfast person the hotel provides a nice breakfast as well

14. SpringHill Suites by Marriott Louisville Hurstbourne/North (3-star hotel)

About this hotel

Set along Highway 1747, this casual all-suite hotel is 2 miles from E.P. Tom Sawyer State Park and 8 miles from Historic Locust Grove.The brightly decorated suites feature kitchenettes, and separate living areas with pull-out sofas, as well as free Wi-Fi and flat-screen TVs.Freebies include a hot breakfast buffet and parking. There’s an indoor pool and a fitness center. Other amenities consist of a business center and meeting rooms.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 8 min drive to E. P. “Tom” Sawyer State Park
  • Guests praised the service
  • Guests praised the restaurant
  • Guests mentioned hot tubs 11 times
  • Guests mentioned microwaves 11 times
  • Guests liked the indoor pool

Feedback From Real Customers

Ross H

Stayed for a single night passing through town The front desk staff was very friendly and got me checked in fast Hotel was very dated and the air conditioner didn’t seem to follow the thermostat

Beds were comfortable Everything seemed cleaned but dirty at the same time I think that’s just because of the carpet, layout, and age of the furnishings Oh and lots of empty beverage cans when we rolled in that were still there when we left I expect more from the rate I paid, but it wasn’t awful

Tonya Fisher

Nice place to stay Quiet area, easy to get to other parts of Louisville quickly Breakfast was simple yet had hot options

Would have liked more fruit choicesA little short staffed at the time we went which made service a little slower at times otherwise it works have been 5 stars

Kirsty Ashby

Relaxed and friendly! The hotel was home to traveling kids sports teams the weekend we stayed This could have bothered some, but not this family of 4!The room was clean and had everything you’d need I especially liked the refillable wall unit for shampoo, conditioner and bath gel (great products and smell amazing), trash cans without plastic bags and recycling bin

The staff we encountered were very friendly and seemed to enjoy their job We checked in after midnight without issue My kids and I enjoyed the pool The breakfast was standard but yummy and included What more could you want for a short stay?

15. Hilton Garden Inn Louisville East (3-star hotel)

About this hotel

This hotel is less than 6 miles from Beckley Creek Park, and under 15 miles from Long Run Golf Course and downtown Louisville.All of the contemporary rooms have custom-designed beds and flat-screen TVs with premium cable channels, plus minifridges, microwaves, desks with ergonomic chairs, and free WiFi.A cooked-to-order breakfast is available (fee), and there’s an on-site restaurant serving American cuisine, as well as a fashionable bar and a 24/7 pantry. There’s also a fitness center and indoor pool. Additional amenities include a meeting room and free parking.

Things You Need to Know

  • Guests liked the clean rooms and the beds
  • 9 min drive to Malibu Jack’s Louisville
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • Guests mentioned lobbies 12 times
  • The fitness center has free weights
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Crystal Vaagen

Toilet had issues Manager tried to replace an old valve Didn’t work

Was nice and gave me another room Old gray-haired man worker possibly manager at breakfast bar the next morning decided it was a professional idea to talk to me, a customer, about ” that lady over there” in a negative light That fellow customer was my mother I let him know that so he shut up and walked away Unsure what he was thinking No free coffee like other places Wouldn’t stay here again It’s booked for the KY derby the nice guy told me I guess if you are desperate

16. Holiday Inn Louisville East – Hurstbourne, an IHG Hotel (3-star hotel)

About this hotel

This standard hotel is a 12-minute drive from Louisville Zoo and a 16-minute drive from the Kentucky Derby Museum.The straightforward rooms have desks, coffeemakers and flat-screen TVs with premium cable channels. There’s also free WiFi in all units, and kids 19 and under stay free with an adult.Amenities include a restaurant offering popular Kentucky dishes and a breakfast buffet (where kids 12 and under eat free), an indoor pool, plus fitness/business centers and ample meeting space. Free parking is also offered.

Things You Need to Know

  • Guests praised the beds
  • 13 min drive to Farmington
  • Guests mentioned the rooms are unclean
  • Some guests disliked the bathrooms
  • Guests praised the friendly service
  • Guests mentioned lobbies 14 times
  • The fitness center has treadmills and elliptical machines
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Blair Farmer

We checked in on a Thursday night and checked out on a Sunday morning What I loved about this hotel is that the customer service was excellent There is a good hot breakfast and great service

Breakfast wasn’t included in our rate but was only $700 per person Where you eat breakfast, I believe you can also get dinner, but we never had time to utilize the bar/restaurant at night However, I love they still have food and drink inside the hotel where some hotels don’t any longer Many guests were having a great time at their lounge! The hotel was huge and the common areas were super clean The only thing that happened was our first room wasn’t very clean, but it wasn’t terrible; however, management made it right immediately! I would definitely stay here again The hotel itself isn’t brand new, but was very nice and is in a great location ***Free parking, fair rate, clean, not brand new, but remodeled

Amanda Gillihan

You have to pay to eat at their continental breakfast bar Nothing fancy

cold cereal, muffins, toast, waffles or pancakes, eggs, bacon or sausageother holiday inns don’t charge for that Pool was nice but only 5 people allowed in at a timeno exceptions No hot tubethey replaced it with plants and mulch inside Otherwise the rooms were clean, beds were comfortable, and staff was nice

Christy McKinley

VERY POOR CUSTOMER SERVICE DO NOT BOOK WITH THIS HOTEL I booked this hotel for a work conference

There were a group of guests and children in the lobby by the bar that were playing loud music, yelling and playing volleyball from about 10pm until 1am I called the front desk numerous times for a noise complaint My room had a window (not sure why) pointing into the lobby right where these guests were The front desk worker said they couldn’t do anything until the bar closed at 12 I asked for a different room away from the lobby They refused to give a new room When the bar closed the noise continued and I called again They said they would talk to the guests No one ever went over to talk to them (again, clear view from my room) My husband then went down to talk to the guests himself since no one else was going to They quit playing volleyball but continued to be loud until 1am when they finally left the lobby They were then on my floor yelling in the hallway Do NOT book with this hotel If you have an issue they will not work with you to resolve

17. Hilton Garden Inn Louisville Northeast (3-star hotel)

About this hotel

Adjacent to upscale dining and shopping at The Summit Louisville, this suburban hotel is a 3-minute drive from the intersection of Interstates 71 and 265.All rooms and suites offer upscale decor and custom-designed beds, plus 32-inch flat-screen TVs with premium cable channels, microwaves, minifridges and free WiFi. Some rooms include whirlpool tubs.A cooked-to-order breakfast is available (fee), as well as a lobby bar and a 24/7 market. Evening room service is provided by a local Italian Bistro. There’s also a fitness center and the indoor pool with a hot tub. Additional amenities include 7 meeting rooms and a business center.

Things You Need to Know

  • Guests liked the rooms, which have minibars
  • The rooms have TVs
  • 9 min drive to E. P. “Tom” Sawyer State Park
  • Guests liked that this hotel is near shopping
  • One of the few hotels in the area with room service
  • Guests liked the friendly service
  • Guests mentioned “shopping malls” 15 times
  • Guests praised the lobby bar

Feedback From Real Customers

Laura L.

5his Hilton Gardens Inn is very nice The lobby has a bar and breakfast, which is $1199, unless you are a Diamond member and choose the complimentary breakfast over the free 750 points

Each room has nice beds, clean baths, a refrigerator and microwave The breakfast has you regular Hilton basics These is a pool, fitness room, and business center

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