hotel with jacuzzi in room Kuna, ID

1. Oxford Suites Boise (3-star hotel)

  • Address: 1426 S Entertainment Ave, Boise, ID 83709
  • Phone: (208) 322-8000
  • Ratings: 4.6 (1245 reviews) Excellent
  • Website : Oxford Suites Boise
  • Check-in time: 4:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Modern, all-suite hotel offering an indoor pool, plus parking, Wi-Fi & a hot breakfast buffet.

About this hotel

Set on I-84, this modern, all-suite hotel is across the street from the Boise Spectrum dining and entertainment complex, and 5.3 miles from downtown Boise.The warm suites have Wi-Fi, TVs, minifridges and microwaves. Some suites have additional bedrooms, kitchenettes, fireplaces and/or balconies.A hot breakfast buffet is offered, as are regular evening appetizers and drinks. There’s a fitness room, a business center and a coin-operated laundry. There’s also an indoor pool, a hot tub, a sauna and a steam room. Parking and an airport shuttle is available.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • Guests praised the large bathrooms and the showers
  • 6 min drive to the Aquarium of Boise
  • Guests praised the professional, friendly service
  • Guests mentioned “omelettes” 46 times
  • Guests praised the lobby
  • Guests liked the fitness center
  • Guests praised the indoor pool and the hot tub

Feedback From Real Customers

Josh Frieboes

Get away with the wife!Unfortunately our concert we were supposed to go to was canceledThe amazing staff and wonderful hotel made it a great weekend The price and attitude of the staff was much better than the competition down the street

Free drinks in the evening and the best hotel breakfast I have ever had This is the kind of service you look for and never findWell folks I have found it at the Oxford suites in Boise Idaho So happy they could turn around a weekend that didn’t start out so good Once again great price and amazing staff, very clean and tidy as wellThank you so muchFYI I don’t write reviews because most places don’t meet my expectations, you blew them away!! Great job!! We will be back!!

Emily Tomczak

We stayed here on a road trip after driving 8 hours It’s located near a gas station, bars and restaurants, and coffee shops Perfect for what we needed

Front desk service was prompt and friendly, and our room was just as expected: large, clean, and quietWe traveled with our golden retriever, and I was impressed with their dog-friendly offerings and rooms located near an outdoor areaNo complaints – we’d stay here againOur golden retriever enjoyed the king bed with us

Chrissy Jo

We stayed here two nights! Seriously, this turned out to be one of my favorite hotels to stay in! Staff was friendly, breakfast was good, coffee was great, the pool was good as well! The beds were soft and clean, the room was nice with a couch The bathroom had a tub and a shower and a privacy room for the toilet I truly enjoyed my stay here and if I’m ever in Boise again we won’t stay anywhere else! Thank you!

2. Best Western Plus Peppertree Nampa Civic Center Inn (3-star hotel)

About this hotel

On a busy road across from a shopping center, this unfussy hotel is next to the Nampa Civic Center, a mile from Interstate 84 and 3 miles from the Warhawk Air Museum.The relaxed rooms feature flat-screen TVs and free Wi-Fi, as well as minifridges and coffeemakers.Hot breakfast and parking are complimentary. Other amenities include a laid-back restaurant/bar and a lobby lounge, plus a heated indoor pool, a hot tub, and a 24-hour fitness room with yoga equipment. A game room and coin-operated laundry facilities are available. Pets are welcome.

Things You Need to Know

  • Guests praised the clean rooms, which have refrigerators
  • 2 min walk to the Nampa Civic Center
  • Guests liked the friendly service, which has a concierge
  • Guests praised the restaurant
  • Guests praised the breakfast
  • Guests praised the fitness center
  • The hotel has a game room
  • Guests liked the indoor pool

Feedback From Real Customers

D Person

We had 3 rooms here for a Family reunion over the long July 4th weekend I’d give them a solid 5 stars on every point The facility was clean as a whistle throughout

Clean rooms with a modern decor, mattress felt new, not sagged out Good breakfast with fresh eggs, bacon, waffles, fruit etc Outdoor Patio seating for breakfast was super nice Our kids loved the pool Quiet neighborhood location with well lit parking Walking distance to grocery and fast food Happy staff Pricing was more than competitive Can’t beat the Peppertree Best Western!

Nora Queen

It was a mostly clean, mostly quiet place to relax after a long day of driving Just try to get a room away from the elevator, or you’ll hear it singing all nightThey also didn’t clean the shower or bathroom walls 100% thoroughly, but it wasn’t bad

Carlos Dorantes

Please do not stay here!!!!!We booked (and PAID FOR) this hotel a few months ago as a stop on our way to Yellowstone We have done all our hotel bookings through Hotelscom without any problems for several years

When we arrived at the hotel today at 7:30 pm, we were told that: “ Your reservation has been canceled through your booking party provider”(translation: hotelscom cancelled your reservation), Which was a blatant lieAfter speaking with the nice folks from Hotelscom, we were told that this particular hotel routinely does this, and they do so because when people book directly through them “ They get reimbursed quicker and likely at a better rate” We were able to get refunded, however this doesn’t take into account the hassle of having to find a new hotel at 8 o’clock at night during the busy late spring travel seasonI noticed that a few people have posted reviews with similar experiences, And the hotel’s response is your generic “ Thank you for bringing this to our attention, we will work on blah blah blah blah blah blah blah” Obviously they are not “working on it”, and have no intention to do so

3. Holiday Inn Nampa, an IHG Hotel (3-star hotel)

About this hotel

Next to a shopping center off Interstate 84, this relaxed hotel is 1 mile from Karcher Mall.Contemporary rooms with wood accents come with free Wi-Fi and flat-screen TVs, plus microwaves, minifridges and Keurig coffeemakers. Upgraded rooms add sitting areas with pull-out sofas. Room service is available. Kids age 19 and under stay at no extra charge with an adult.Parking is complimentary. There’s also a down-to-earth restaurant/bar. Other amenities consist of a gym, an indoor pool and a hot tub, as well as a furnished terrace and guest laundry facilities. Breakfast is available.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the bathrooms
  • 9 min drive to the Nampa Civic Center
  • Guests praised the friendly service
  • Guests liked the restaurant
  • Guests mentioned “hamburgers” 25 times
  • Guests liked the breakfast
  • The fitness center has treadmills and elliptical machines

Feedback From Real Customers

Krista Harding

Very accommodating and friendly staff! I was turned away from my original reservation at the Hampton idaho Center for wanting to pay cash and the holiday inn welcomed my partner and I with open arms The beds were super comfy, the room was impeccable in cleanliness, perfect amenities The pool area was gorgeous! All around an amazing experience

I will definitely be back! Thank you to the staff for being so helpful!

4. Country Inn & Suites by Radisson, Boise West, ID (3-star hotel)

About this hotel

Off Route 55, this unpretentious hotel is 4 miles from the expansive Roaring Springs Water Park, and the shops and restaurants in Boise Towne Square mall.The low-key rooms offer free Wi-Fi, flat-screen TVs, microwaves and minifridges, plus tea and coffeemakers. Suites add living areas with pull-out sofas, or whirlpool tubs. Kid age 18 and under stay with parents at no extra charge.Complimentary amenities include hot breakfast, and cookies, tea and coffee in the lobby. Other amenities include a fitness center, an indoor pool, and a lounge with a fireplace. Parking is available.

Things You Need to Know

  • 10 min drive to Roaring Springs Water Park
  • 18 min drive to Boise Airport
  • Some guests complained about the bathrooms
  • One of the few hotels in the area with room service
  • Guests mentioned hot tubs 14 times

Feedback From Real Customers

Brenda

I was an employee here I can tell it’s a nice property overall It’s clean, comfortable and fairly well run compared to many I’ve experienced

It has a really nice full complete breakfast which is a little tough to come by in hotels/motels in BoiseIt’s expensive – seriously Also book in advance It was booked up a lot for last minuteThe location is easy access for a city There are most businesses nearbyIt was one of the better properties I worked at

Mindy Choate

Downside: Room needed some minor work, crumbling bathroom floor, pull out couch also very uncomfortable Hot tub, is far from hot Gym equipment way overdue for an upgrade

But the staff was superb! Super kind and always helpful When I asked the maintenance man about the broken recumbent bike, he apologized for not being able to fix it on the spot When I went to the gym the next morning it was temp fixed, and ready for use He even stopped by when he was passing through the gym hallway saw me in there to see if it was satisfactory So sweet and unexpected The food server on our last two mornings made a big impression on my teens They came back to the room raving about how great she was, said she made them feel like they were having breakfast with an extra grandma She was so kind and sociable while she was scrambling around taking care of everythingThanks for the stay! Would recommend!

5. The Riverside Hotel (3-star hotel)

  • Address: 2900 W Chinden Blvd, Garden City, ID 83714
  • Phone: (208) 343-1871
  • Ratings: 4.4 (2243 reviews) Very good
  • Website : The Riverside Hotel
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Cozy rooms & suites, some with fireplaces, in a relaxed riverfront hotel offering dining & a pool.

About this hotel

Adjacent to the Boise River, in an area dotted with casual eateries, this informal hotel is 3 miles from Zoo Boise and 5 miles from Boise Airport.Warmly decorated rooms feature free Wi-Fi, flat-screen TVs and coffeemakers. Upgraded rooms have balconies or patios; some offer river views. Suites add minifridges and separate living areas; some come with fireplaces and whirlpool tubs. Room service is available.Parking and an airport shuttle are included. Other amenities consist of a bar, a restaurant and a seasonal, pub-style bar and grill with patio dining. There’s also a gym, and a seasonal outdoor pool and hot tub. Pets are welcome (fee).

Things You Need to Know

  • 5 min walk to Telaya Wine Co.
  • One of the few hotels in the area with room service
  • Guests liked the large rooms but some disliked the air conditioning
  • Guests praised the restaurant and liked the restaurant service
  • Guests liked “brunch”, mentioned 72 times in reviews
  • Guests praised the breakfast
  • Guests liked the river views
  • Guests praised the nightlife

Feedback From Real Customers

Jenifer Dumpprope

I would book here again if I go back to Boise! The service from the staff was on par, they offered shuttles to and from the airport and to our events at Boise State University (my sister and I had graduation ceremonies) making it easy on us, a hot breakfast with an omelette station, an outdoor heated pool next to a bar and restaurant that included service in the pool area, and comfortable rooms We rented bikes from the hotel and rode on the Greenbelt trail that followed the river It was beautiful with the spring flowers in bloom

The hotel is next to a winery, a brewery, and an awesome steakhouse, The Stagecoach Inn making it easy to enjoy getting out of the room without needed a shuttle or taxi The Riverside restaurant was great too! Pleasantly surprised that it was not super expensive but very good food Friends, it is not the newest hotel, but it is well maintained and the staff are friendly Stay here for a great hotel experience

kirk ingels

The breakfast was awesome The service was high quality and the people were friendly They provided a free ride to the airport in their shuttle

The bed was comfortable and the pillows fluffy This hotel actually provided room cleaning each day without being asked, just like before Covid hysteriaThey have a heated outdoor pool and hot tub I understand they are building an indoor pool

S Simon

We love this hotel, it’s our go to place to stay every time we visit Boise The service is outstanding, they always seem properly staffed & everyone is helpful & professional The location can’t be beat, walking distance to lots of great places & a shuttle that will take you anywhere within a 2 mile radius & the airport

They have a decent restaurant, a couple good bars, & lots of live music options The rooms are clean, safe, & very comfortable, probably the most comfortable hotel beds I’ve ever slept inbut, the showers The only issue I have is with the showers They are terrible! Old, poorly upkept, failing tile, short shower heads (I’m 5’5″ & on my most recent stay I had to duck to wash my hair), just unbelievably bad And it’s just not one room, we’ve stayed over a dozen times & the shower is always a 70s nightmare For $250+ a night I’d really like to feel clean after a shower & I never do It’s maddening

6. Hotel 43 (4-star hotel)

  • Address: 981 W Grove St, Boise, ID 83702
  • Phone: (208) 342-4622
  • Ratings: 4.4 (553 reviews) Very good
  • Website : Hotel 43
  • Check-in time: 4:00 PM
  • Check-out time: 1:00 PM
  • Quick Summary: Polished rooms & suites in a modern hotel with steakhouse & coffee shop, plus a 24/7 gym.

About this hotel

Adjacent to the Idaho Central Arena, this stylish hotel is 10 minutes’ walk from the Idaho State Capitol building and 4 miles from Boise Airport.Bright rooms have contemporary style and come with Wi-Fi, flat-screen TVs and Keurig coffeemakers. Suites add more living space, plus wet bars and whirlpool tubs. Room service is available.Amenities include a sleek steakhouse and a casual coffee shop, plus 24-hour business and fitness centers.

Things You Need to Know

  • Guests liked the clean rooms, which have refrigerators
  • Guests liked the beds
  • Walking distance to Capital City Public Market and Freak Alley Gallery
  • 12 min drive to Boise Airport
  • Guests praised the friendly service
  • Guests mentioned “Steakhouse” 13 times
  • Guests praised the bar

Feedback From Real Customers

Jack Lester

Not Happy really No instructions on parking, caused stress Room is absolutely unacceptable

There is dried urine on one of the toilets, something leaked From underneath the fridge, it’s not even cooling soda Waxy or oily handprints on headboard and the sheets look like someone has been sleeping on top of them There are dead bugs in the light shades in lobby Hotel staff says there are no guest relation cards to fill out

Barbara Campagna

Our “wellness” room was pleasant enough however, the fitted sheets and two mattress pads were too big for our bed and kept coming off all night for both of us I woke up at least 4 times to fix throughout the night Needless to say, it was not really a “wellness” experience for either of us

The shuttle service only picks up and drops off at the airport (won’t even take you to local restaurants in the freezing cold)On a better note, the front desk staff was greatI was very disappointed with our stay and would not recommend with all the other hotel choices in downtown Boise

7. Modern Hotel (3-star hotel)

  • Address: 1314 W Grove St, Boise, ID 83702
  • Phone: (208) 424-8244
  • Ratings: 4.6 (719 reviews) Excellent
  • Website : Modern Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Hip lodging with sleek rooms, free continental breakfast & a buzzy bar with creative eats.

About this hotel

Set in a former motel that’s been restored and redesigned, this chic hotel in Boise’s downtown Linen District is 11 minutes’ walk from the iconic Egyptian Theatre.Mid-Century modern rooms have a minimalist design and come with rainfall showers, flat-screen TVs, free Wi-Fi and iPod docks. Some suites have balconies, and others provide soaking tubs.Continental breakfast and loaner bikes are complimentary. There’s a buzzy lounge serving acclaimed bar food and cocktails, and summer music concerts are offered in the courtyard.

Things You Need to Know

  • Guests praised the clean, large rooms and the beds
  • Guests praised the kitchenettes
  • Guests praised the large bathrooms and the showers
  • Walking distance to Capital City Public Market and Freak Alley Gallery
  • 13 min drive to Boise Airport
  • Guests praised the friendly, professional service
  • Guests liked “cocktails”, mentioned 91 times in reviews
  • Guests praised the bar drinks

Feedback From Real Customers

L W

This place was awesome!! Booked with a discount on their site, let them know we were bringing our dog, and they were so accommodating The room was nicely designed & had a HUGE shower And that bar – whew, what drinks!! I don’t usually find a place where I really want multiple drinks, but the cocktails were SO creative and beautiful I could’ve easily picked three or four I wanted 😂Cute outdoor seating area that was bumping at night – no problem for us with a little white noise track on the iPad for the baby ☺️

Also, GREAT location! We easily walked downtown for dinner! So happy we found this spot – thanks for the great stay!!

Katy Grein

AWESOME hotel! We had every intention of exploring Boise the one night we stayed in town But we didn’t want to leave the hotel we were having such a good time Great vibe, great cocktails, great service, incredible food – what’s better? Our room was clean and comfortable

We loved our stay! Will definitely be staying here again on our next trip to Boise And it’s dog friendly too, which is always a bonus when we can bring the pup with us!

Ellen Moore

This was our first time staying here and overall we really enjoyed it The people make this place what it is: everybody was friendly, knowledgeable, and personable We were able to walk to many places, including the restaurants downtown, in about 5 minutes

Rumor has it that there is some drag racing and lots of engine revving on Friday and Saturday nights, but it didn’t seem to bother us Our biggest complaint was with the breakfast: it was super tiny (the frittata was a couple bites only) and the only fruit selection was a bunch of bananas If you offer free breakfast as a selling point for this stay, please offer a more substantial breakfast with more options: Hubs got granola and Greek yogurt but it had been made so far in advance that the granola was soggy and tasteless We ate there on the first morning only and then left to go eat somewhere else for the remainder of our time: an expense we didn’t think we’d have To end on a positive note: the housecleaning staff was super friendly and kind, and the overall vibe of this place is kitsch-y cool The vines covering the balconies and the landscaping around the restaurant are lovely touches Dinner at this place is not to be missed (and we saw that a lot of locals would come here too) Food and wine selections were great

8. Home2 Suites by Hilton Nampa (3-star hotel)

  • Address: 5860 E Franklin Rd, Nampa, ID 83687
  • Phone: (208) 468-4866
  • Ratings: 4.5 (323 reviews) Excellent Eco-certified
  • Website : Home2 Suites by Hilton Nampa
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Relaxed quarters with kitchens in a casual all-suite hotel offering an indoor pool & a fire pit.

About this hotel

A 6-minute walk from the Ford Idaho Center sports and events complex, this informal all-suite hotel in a commercial plaza is a mile from Interstate 84 and 2 miles from the aviation exhibits at Warhawk Air Museum.Relaxed studios comprise kitchen/dining areas and living areas, and come with flat-screen TVs, Wi-Fi and sofabeds. The 1-bedroom suites add separate living rooms.Amenities include an indoor saltwater pool, a fitness room and a guest laundry, as well as a terrace with BBQ grills and a fire pit. There’s also a convenience store. Parking is available, as is a hot breakfast buffet served in a bright dining room.

Things You Need to Know

  • Guests praised the kitchenettes
  • Guests praised the rooms, which have minibars
  • 6 min drive to the Warhawk Air Museum
  • Guests praised the service

Feedback From Real Customers

Jackie C

Great stay, hotel is close to the highway, places to eat & not far from Boise The staff was very nice, helpful during my stay Breakfast options were plentiful, from breakfast sandwiches, boiled eggs, waffles, hot/cold cereals, juices, tea & coffee

I loved the motion sensors for the lights in the rooms, I didn’t have to always remember to turn off the lights, but they will turn off on you, should you decide to take a long hot shower The soft closing kitchen cabinet & dresser drawers is a nice added touch Bed, linens are comfortable The gym has a nice variett of the essential equipment to get a good work out From free weights, treadmills, elliptical, stationary bike & cable tree machine The laundry facility is coin operated & is very convenient for the longer stays Would definitely stay here again

uju

Great stay I loved the hotel’s relaxed ambiance and proximity [walking distance] to the gas station, grocery and restaurant They serve light breakfast but didnt get a chance to try it

The front desk staff could be friendlier My main issue was housekeeping For a long stay, they do the barest minimum They literally do not like to clean and would run the business down if they keep up with the shenanigans Everything stays the same after the “supposed” cleaning and you’re left calling the front desk to request for extra service and items

Matt Richard

Different rules for credit card charging almost resulted in a card charge that I didn’t want it on, then my 4am wake up call was not logged, recorded or made, good thing for my phone alarm, but I like having a backup The only reason I didn’t give a 1 star for service was that the person after the evening shift employee was good, then the morning staff made everything right and the correct card was charged Breakfast was good, fire pit 🔥 was a nice touch on a cool evening and the room was what a home 2 suite should be; rock star acceptable

So started off rough, but overall they made it right, thanks home2

9. La Quinta Inn & Suites by Wyndham Boise Towne Square (2-star hotel)

About this hotel

A 4.9-mile drive from Boise State University, this contemporary, brightly decorated hotel is also a 6-mile drive from Boise Airport.Minifridges, microwaves and coffeemakers are offered in each modern room, as well as pillow-top mattresses, free WiFi and flat-screen TVs with HD channels. Suites add separate living areas with sofabeds, kitchenettes or whirlpool tubs. Kids 18 and under stay free with a parent or grandparent.There’s a 24/7 fitness center and an indoor pool in addition to free continental breakfast and parking. Amenities also include free cookies every evening, a business center, a market and 1 meeting room.

Things You Need to Know

  • 4 min drive to the Aquarium of Boise
  • Some guests disliked the furniture
  • Guests liked the professional service
  • Guests praised the restaurant
  • Guests mentioned “shopping malls” 28 times
  • Guests praised the breakfast
  • Guests praised the fitness center

Feedback From Real Customers

Hailey Maloney

This hotel was just what we needed for our family trip We were grateful for the family suite (1 king, 2 queens) so there was real beds (instead of a pullout couch) for two parents and four kids It would have been nice if there was a little more privacy between the king room and the other room (large open archway

and giant mirrored closet doors made it hard to have private changing spots, etc) Staff was kind and helpful Housekeeping was only available by requestWe were grateful for the 24 hr pool (3-5ft) and hot tub that was stocked with towels The kids didn’t want to leave! Lobby has coffee, tea, and hot cocoa always available, as well as snacks for purchaseBreakfast was quite enjoyable and had a pretty good variety TIP: don’t wait til the end of the time to get breakfast It seemed that they didn’t refill anything that ran out in the last hour (weekday 6-9) so if you came after 8:30 or so the sausage, biscuits, eggs, and milk were all gone We enjoyed the gravy on potatoes, the waffle maker, the yogurt, the cottage cheese and canned fruit, etc Would have loved some fresh fruit (bananas, clementines, etc)We appreciated having the mini fridge and microwave in the roomAlso, note that they are very pet friendly and we saw a lot of dogs, but our room seemed well cleaned, and looked as if they had just shampooed the chairs possiblyNot the newest or fanciestbut we’d come back!

Jeremy Powell

I was really impressed with this hotel

for a 2-star, it was awesome The complementary breakfast was unexpectedly great, the indoor pool was pretty well-heated, and I kind of prefer the fact that housekeeping services are by request only (because I don’t like getting woken up at 6 AM by housekeeping if I forget to put up the “Do Not Disturb” sign) Front Desk staff was helpful and polite, and they even have a way of letting you text the front desk if you need anything, not that I mind using the telephone, but it was just another way for them to let us know they are serious about customer service Kudos to everyone on management and staff here

Brooklyn Miller

I was immediately impressed when I called the front desk for a reservation and received excellent service from Justin! The stay here continued to be great! Armed and his counterpart at the front desk when we arrived were so kind and helpful! The room was very clean and plenty of room! Definitely pet and child friendly Breakfast was tasty (warm breakfast! Hooray!) And the fitness center was one of the best hotel fitness centers I’ve experienced

The location was easy to find and felt very safe Would absolutely stay here again

10. Holiday Inn Express & Suites Nampa – Idaho Center, an IHG Hotel (2-star hotel)

About this hotel

This contemporary lodging is next to the I-84 and 1.2 miles from Nampa Municipal Airport, while the Ford Idaho Center is less than 1 mile away.The modern rooms come with desks and flat-screen TVs, plus kitchenettes and whirlpool tubs. There’s also free WiFi and high-pressure showerheads in the bathrooms, while kids 19 and under stay free with an adult. Executive rooms add separate living spaces with pull-out sofas.Amenities include a free breakfast bar and an indoor pool with a whirlpool and fitness center, as well as a 24-hour business center, free parking and a complimentary airport shuttle.

Things You Need to Know

  • Guests praised the beds
  • Guests praised the bathrooms
  • Guests praised the friendly service
  • Guests liked the hot tub, mentioned 11 times in reviews
  • The fitness center has treadmills and elliptical machines
  • Guests praised the indoor pool

Feedback From Real Customers

Amythest Rain

Breakfast staff was rude and told us we were in the way when they were trying to throw away breakfast at 9:30am promptly The elevator was under maintenance for half our stay, so we had to pack all our luggage down three flights of stairs Staff stared at our family quite bit and didn’t smile or greet us

Only two people on staff smiled and said hello when we waved and said hello first Something toxic going on at this hotel

Damion Bauder

First off, I typically always stay at holiday inn Express because of the cleanliness NOT this time The whole room was dirty

There was literally piles of crumbs pushed up against the bed platform Pubic hairs on the shower walls along with large black mildew stains, facial hairs all around sink The shower doors looked like they hadn’t been cleaned in a month The only decent part was the bed seemed to have clean linens on it I really dont think this room was cleaned Atleast give me the illusion that its clean by wiping the body hairs of hard surfaces Its not a cheap hotel either, this is the second time this has happened to me at an IHG hotel recently Next time I’ll be finding an airbnb

11. Best Western Vista Inn At The Airport (2-star hotel)

About this hotel

This unpretentious hotel off I-84 is 0.5 miles from Boise Airport’s terminals, 2.5 miles from Boise State University and 6.1 miles from the Idaho Botanical Garden.Classic rooms provide free Wi-Fi and flat-screen TVs with cable channels, as well as desks, coffeemakers and minifridges. Some add pull-out sofas.Freebies include cooked breakfast, parking and an airport shuttle. There’s a casual all-day restaurant and a bar, in addition to a heated indoor pool, a whirlpool and a terrace. Other amenities include a fitness room and a coin-operated laundry, plus a business center and meeting facilities.

Things You Need to Know

  • The rooms have refrigerators
  • 9 min drive to the Boise Art Museum
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned “cookies” 11 times
  • Guests praised the breakfast
  • Guests praised the fitness center

Feedback From Real Customers

Monica Brewster

+ Staff was friendly, no pests, pretty well kept and surprisingly quiet, great location too! Price was great, and I appreciated the variety for the breakfast, especially because it was all easy enough for my baby to eat too Bed was comfortable for me and my baby, over all stay was good- Pillows are awful (just bring your own), they go completely flat, left me with headaches and neck pain

The comforter was stained in spots, yellow, red, pink, and didn’t seem to fit our bed very well Fridge on the bathroom floor was interesting

Scott Matson

We unfortunately got stranded at the airport and had to stay a night last minute Best western went out of their way to get us to the hotel after their normal hours and had our rooms ready Nothing fancy but the beds were comfortable, room was clean, shower was great

We spent the last week staying in multiple hotels, and this location had the best breakfast options by far Darla took great care to make sure we had enough for our group

Meg

I originally rated this hotel lower but the morning gentleman at the desk was concerned with the issues that we had and that is not their normal practice After dealing with him I would give thia place a second chance Overall this is hotel is on the cheaper side but a good location and lobby is beautiful

For people who would want or need an elevator this hotel does not have one you would need a downstairs roomOutside room:Pros: lower cost, beds were soft, air conditioning worked well, check in was quickBeing right next to the airport that noise was not terrible The workout room is nice on the smaller side but over looks the pool areaTv had a good amount of channelsRoom stays darkBreakfast had a good selection something for everyone and the milk in the container was great for kidsCon: noisy, we were kept up with a door slamming throughout the nightRoom smelled likesmoke or something terrible Come to find out there is an ashtray right outside of the roomPillows are smaller and flatter then what we likeWhen we let the front desk know about the issues they just noted it and would not do anything furtherappears the outside rooms are not as well maintained as the inside rooms

12. My Place Hotel – Boise/Meridian, ID (2-star hotel)

About this hotel

Less than 2 miles from I-84, this informal all-suite hotel in a commercial area is a 12-minute walk from The Village at Meridian retail and entertainment center and 10 miles from Boise State University.Laid-back suites have pillow-top mattresses, dining tables and kitchenettes, as well as free Wi-Fi, and flat-screen TVs with multimedia connections. Upgraded rooms add sitting areas. In-room breakfast provisions breakfast are offered for a surcharge.Amenities include a 24-hour pantry, and coin-operated laundry facilities. Pets are welcome for a fee.

Things You Need to Know

  • Guests praised the rooms and the kitchenettes
  • 11 min drive to Roaring Springs Water Park
  • 17 min drive to Boise Airport
  • Guests praised the service
  • Guests mentioned refrigerators 34 times

Feedback From Real Customers

Rebecca Endres

Had an amazing week-long stay at My Place in Meridian This hotel is perfectly placed across from excellent dining and shopping options The staff was so kind and loved on my pet as if he was theirs! The room was comfortable and the surrounding very quiet! I have recommended this place to others traveling in the Treasure Valley of Southwest Idaho

Highly recommentd!

J Davis

I dont think you can go wrong with My Place Hotel Reasonably priced Free parking

Clean Bed was comfortable Sheets were so soft and smooth I thought of asking if I could buy one Full size refrigerator, Stove & microwave in the room I stayed on the 3rd floor I did hear the footsteps upstairs but pretty quiet at night Staff Was very accommodating I signed up for their membership for free and they gave me a free bottled water Location was excellent its very close to everything especially the village shopping center in Meridian Idaho A very nice neighborhood I would definitely stay here again

Heidi G81

I called My Place Hotel yesterday to make a reservation It would have been my third time being a guest I stayed in 2018 & 2019 for a little bit over 2 weeks each time

When I stay last time I was informed that if it was 30 days the price would drop to $69 a night Last time I enquired about the price was October 2020 So finally after covid I was able to take a vacation The nice woman on the phone informed me that the hotel is under new ownership and that all pricing has gone up She also informed me that there is a surcharge for summer guests She also let me know that you get a small percentage off for 30 day guest and that was the only discount they offered When I asked the price per night it’s $162 a night So what was $2,270 is now $5,240 I get inflation and things going up 30%-50% but a 140% increase since the new owners took over in October That is just greedy Any comparisons to the priceOf gasoline or aircraft kerosene is dense Idaho is already becoming an expensive place to live and work I hope anyone reading this thinks twice about staying

13. Best Western Plus Meridian (2-star hotel)

About this hotel

Off I-84, this relaxed hotel is 1.2 miles from Roaring Springs Water Park, 7.1 miles from the Idaho Aquarium and 7.2 miles from sporting events at the Ford Idaho Center.The informal rooms feature free WiFi and flat-screen TVs with premium cable channels, plus microwaves, minifridges and coffeemakers. Upgraded rooms offer whirlpool tubs, and suites have separate living areas.Freebies include hot breakfast and parking. There’s also an indoor pool, a hot tub and a 24-hour fitness center, plus computers in the lobby.

Things You Need to Know

  • Guests liked the rooms
  • 6 min drive to Roaring Springs Water Park
  • Some guests complained about the bathrooms
  • 16 min drive to Boise Airport
  • Guests liked the friendly service
  • Guests mentioned hot tubs 29 times
  • Guests praised the breakfast
  • Guests praised the indoor pool

Feedback From Real Customers

Dan Brown

HORRIBLE!!! I’m disabled and need a ground floor room for me and my service animal First, wife was told when we checked in that they moved rooms on us because a wedding party who wanted to stay in adjoining rooms was more important than us Second, there isn’t a suitable place to take my service animal outside to go potty unless I want to use the area the motel 6 has for dogs

Lastly, and worst of all, after traveling for 10 hours yesterday and needing to travel another 10 hours today, we attempted to shower this morning before leaving and the entire handle to turn on the bathtub is missing Wife asked to talk to the manager to get it resolved this morning and they cowered in their office and refused to come and fix the problem, instead forcing one of the maids to do their job The solution… “once someone else checks out, we will let you bathe in their room” We have stayed in hundreds of motels, from bed bug ridden mom and pop operations to high dollar Hilton’s, and a best western rewards member the majority of our stays have been at a best western, and this is by far the WORST experience I’ve ever had!!!UPDATE: Someone from housekeeping told me while we were waiting for the room to be ready for us to shower that the room they rented us had been waiting to be fixed for over a month They obviously knew that the shower was broken and still rented it out hoping we wouldn’t notice? Also leaves me wondering when the last time the room was cleaned Very disappointed!!!

Samantha N.

Positives: Checking in was easy The room was large, with a suite like feel and very quiet Fridge, microwave, coffee station with a sink and dining table and chairs

Nice large closet with an ironing board and iron, hangers and plenty of storage in the roomThere was a large, comfortable king bed, desk and sitting chair with its own ottoman were all in the room The shower had 2 places to sit and even had a timed heating lamp and hair dryerFast food restaurants are all nearby and within walking distance as well as WinCoNegative: The only thing that wasn’t great was the breakfast selection The cereal was a little stale and the fruit was spoiled The bacon didn’t appear to be thoroughly cooked, otherwise I would have given 5 starsIt was a nice stop and prices were comparable to those in neighboring cities

Carrie Anderson

We requested a room on top floor close to the elevator and they said no problem , we checked in and she gave us a room opposite end of the elevator Took a shower the next morning and the bath tub was plugged up and they did come and unplug it ! We went down to breakfast at 8:40 am and breakfast was suppose to be over at 9 am , we had two children with us and there was no food , two of there employees brought hot water for tea as they were out of hot coffee ! They never did replenish the food and they returned at 9 and started putting everything away !Later that morning we left at 9:30 am and put the sign they had on the door to make up room ! We returned around 3:00 pm the room was not cleaned so we called the front desk and the lady named Kenda told us because of Covid they only clean the room if you stay 3 nights and we said why do you have a sign that says make up room and nothing was said as we checked in and no sign around front desk stating this ! She did not have answer for us and said she would bring towels up we said we need 6 towels and she said why do you need six towels and we said there are 4 of us and that is why we needed six towels ! She said ok be right up ! We didn’t notice until about a half hour later that she only brought 4 ! We called front desk aAnd asked for two more towels this was a different clerk and she said no problem be right up , and we can only assume she talked to the other clerk because she called our room back and she can’t bring us 2 more towels because they might be needed for the other guests !

14. The Grove Hotel (3-star hotel)

  • Address: 245 S Capitol Blvd, Boise, ID 83702
  • Phone: (208) 333-8000
  • Ratings: 4.4 (2317 reviews) Very good
  • Website : The Grove Hotel
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Upmarket hotel with a spa, a fitness center & indoor pool, plus a restaurant & event space.

About this hotel

This upscale hotel and conference center is adjacent to the multi-purpose Idaho Central Arena and 0.4 miles from the Idaho State Capitol Building.The rooms have contemporary decor and come with free Wi-Fi, 42-inch flat-screen TVs, coffeemakers and minifridges, plus marble bathrooms with whirlpool tubs. Suites add separate living areas.The property offers over 14,000 sq ft of event and meeting space. Amenities include a New American restaurant with an open kitchen, plus a lounge with a fireplace and a bar. There’s also a fitness center with an indoor pool, steam room and classes, plus a spa and free airport shuttle.

Things You Need to Know

  • The rooms have refrigerators
  • Some guests complained about the bathrooms and the showers
  • Walking distance to Basque Museum and Cultural Center and Freak Alley Gallery
  • Guests liked the professional service, which has a concierge
  • Guests praised the restaurant service
  • Guests mentioned “ice hockey” 41 times
  • Guests liked the breakfast

Feedback From Real Customers

Joe S

Great stay, fun location! This stay was to celebrate a birthday, and the Grove went out of their way to make it specialFront desk staff was very busy when we arrived but they didn’t miss a beat! Room was quiet and comfortable I’m from Caldwell and have always looked at the Grove as one of the elite hotels, and I’m glad I was able to experience that level of service

We look forward to our next stay-cation here Thanks to everyone for making it special!

Donna Agopsowicz

Room was very nice and clean However, housekeeping carts were in the hallway and no one ever came into our room to even ask if we needed anything for our 4 day stay We had to ask several times for towels, soap and wash cloths, etc

Their phones were constantly in use including loud music at times Restaurant was very nice with excellent service Other staff were cheerful and helpful too

Angee Jensen

For the price of our room, I would have expected much softer towels that were much larger We were disappointed that the jacuzzi closed at 10 pm The pillows were way too stuffed and we woke with kinked necks

The bed was comfortable, the view was good, loved the robes, the staff was great! We won’t stay again because there are far better prices that offer really soft towels, 24 hours jacuzzi, and free breakfast, with a room just as pretty

15. Hampton Inn & Suites Boise-Meridian (3-star hotel)

About this hotel

This modern hotel off Interstate 84 is 3 miles from Roaring Springs Water Park, 9 miles from Boise International Airport and 10 miles from the Boise State University campus.The traditionally furnished rooms have free Wi-Fi, flat-screen TVs and coffeemakers, plus minifridges and/or microwaves. Suites add sofabeds, wet bars, whirlpool tubs and/or separate living rooms.Complimentary amenities include an airport shuttle, parking, and a hot breakfast buffet (or weekday breakfast bags to go). There’s also a basketball court, an indoor pool and a hot tub, as well as fitness and business centers.

Things You Need to Know

  • Guests praised the clean, large rooms and the beds
  • 8 min drive to Roaring Springs Water Park
  • Some guests complained about the bathrooms
  • 14 min drive to Boise Airport
  • Guests mentioned hot tubs 15 times
  • Guests mentioned fitness centers 11 times
  • Guests liked the indoor pool

Feedback From Real Customers

Laura Lambrecht

We were in town dealing with a death in the family and just needed a calm and quiet place to sleep This hotel has zero sound proofing We heard every movement and every sound from the room above us- all night long

The breakfast experience was not much better We arrived to eat around 8:15a and found all the hot food items were gone No one was replenishing anything And on top of that no one was cleaning/sanitizing tables in between guests Gross We had very few needs and expectations yet were incredibly dissatisfied with our stay I won’t stay here again and would not recommend it In fact, I want my money back

J. KING

Staff is really helpful, friendly, and kind Breakfast was good with a lot of optionsWe landed in Boise around 9:30a and got to the hotel way before check-in time but I called a head and the front desk let us check in early (which was so nice of them, especially with a tired 3 year old) so we were able to take a nap before lunch

We check out tomorrow but so far our stay has been great

Custom Built

1 Check in time was 3:00 pm We arrived at 4:00 pm and was told our room was not ready but should be within half an hour and we would get a call when ready, We had to go dress shopping, so it wasn’t a big deal

6:00 pm rolled around and still no call and we were exhausted after a 7 + hour drive We decided to go back to the hotel anyway, and the room was ready2 I was quoted a total stay price of $36900 When checking in, the price was $52500 for “taxes and incidentals” Um, what?!?3 When we finally got to the room, it smelled BAD I can’t even describe the smell & it permeated throughout our entire stay4 For some reason, our room had a doorbell We were not made aware of this until our visitors rang said doorbell and the fire alarm/light went off If I had a heart condition, this surely would have done me in!5 We had a small group of visitors (3) Granted, they were a group of young adults who haven’t seen each other for a while and were excited We got a knock on the door (at 10:00 pm) stating that they could hear us all the way down the hall I don’t doubt that one bit But, considering the fact that I could hear a normal volume conversation being held right outside my door (many times) from inside my room, I don’t hold the above discrepancy at a high infraction6 We went to enjoy the jacuzzi Upon entering the facility on the opposite end of the building of the jacuzzi, we smelled the chlorine We entered the pool and enjoyed our time We decided to get into the jacuzzi and the chlorine was so strong, our eyes were watering, noses stinging Bathing suits ruined (literally, bleached) We were not the only ones complaining One child vomited, one elderly woman warned us about the danger and a group of kids had dipped in and immeygot out All in all, checking in was difficult & rude Asking for a receipt to prove my charges was difficult And the room smell…ugh!One of the worst stays EVER!

16. Tru by Hilton Meridian Boise West (2-star hotel)

About this hotel

Off I-84, this down-to-earth hotel is 2 miles from Roaring Springs Water Park and 3 miles from Julius M. Kleiner Memorial Park.Relaxed, brightly decorated rooms with modern furnishings sleep up to 4 guests. All offer free Wi-Fi, flat-screen TVs and minifridges, plus tea and coffeemakers.Breakfast and parking are complimentary. Other amenities include a fitness center, an indoor pool and a funky lobby lounge.

Things You Need to Know

  • Guests liked the beds
  • 7 min drive to Roaring Springs Water Park
  • Guests mentioned the rooms are clean but small
  • 14 min drive to Boise Airport
  • Guests mentioned the service is friendly
  • Guests liked “Billiard table”, mentioned 27 times in reviews
  • Guests mentioned lobbies 39 times
  • Guests praised the indoor pool and the hot tub

Feedback From Real Customers

Laura Ireland

Love this hotel! Only 4 years old, and in brand new condition The hotel is family friendly, with a snack station open 24/7, board games, TV area, family area, outdoor Connect 4, and a gathering space outdoors also The front desk concierge were so nice and welcoming! I booked the room using the HotelTonight app and got a great rate, and the hotel is pet-friendly and only requires a $75 non-refundable deposit, which was a MUCH BETTER price than this hotels competitors

The hotel is very bright and well-decorated The room was clean and much bigger than I expected The bathroom had makeup lighting built into the mirror which was a nice option I’ll be staying here again when I visit

Grace Running-Nichols

This Boise hotel is spectacular! The staff is full of kindness, professionalism and attentiveness, plus, joy in serving The setting is vibrant and inviting, the breakfast is hot and delicious (even if you arrive at the very end), our room sparkles with cleanliness along with brilliant, streamlined details (ample and bright smelling shampoo, soap, conditioner) and the practicality of elevator placement and even freshly clean stairwells is great! The pool and workout facilities are useful, clean and beautiful There’s even chairs along the poolside and jacuzzi for anyone with exceptional needs to be lowered into the water!! Even snacks available in the lobby (it was almost midnight when we arrived) are as delicious as you can imagine! We stayed only one night, but feel refreshed and filled upon leaving! If you need a hotel, this is absolutely the BEST you can find! You’ll be delighted! TRU-ly marvelous…the name is exactly right!

Kameron Nicole

When you first pull into the parking lot the entrance is around the building Nicest hotel breakfast I’ve had Lots of options and their granola was the best granola I’ve ever had strangely! The bath and body shower gel smells SO GOOD that I’ll be getting some for personal use

I used their conditioner as well and went to bed with wet hair and normally when I wake up from sleeping with wet hair my hair is crazy curly, but it was soft and frizz free! The shower was very nice and clean, no tub though And not as many towels as other hotels provide so if you need extra ask the front deskHowever, I don’t give them 5 stars because the walls were PAPER thin I mean extremely thin I could CLEARLY hear the conversations between our neighbors I heard them talking to each other about how they could hear my husband’s phone alarm going off while we were at breakfast and he had forgot to turn it off I could even hear what they were watching on TV and when they blew their nose in the bathroom So if you’re a light sleeper or don’t like people hearing your convos I would highly consider staying somewhere else The hotel across the parking lot has a kitchenette and more sound proofing My friend who worked at Best Western said paintings on the walls help with sound proofing so maybe that is a relatively cheap option they could do if they care In the hallways you can hear people in their rooms talking as well And when there’s a full house it’s quite noisy We were there when a sports team had just checked inOther than that it’s a terrific hotel with very friendly staff The hot tub wasn’t super hot and the pool was very cold I enjoyed my stay so it was a 5/5 for me but I’m giving them 4 on here so people know about how thin the walls are

17. Courtyard by Marriott Boise West/Meridian (3-star hotel)

About this hotel

Less than a mile from I-84, this modern hotel is also 8 miles from Boise Airport.Contemporary-styled rooms offer Wi-Fi, desks and flat-screen TVs, as well as microwaves, minifridges and coffeemakers. Suites and upgraded rooms add living areas with sofabeds.Social spaces include a living room-style lobby and an outdoor courtyard. The restaurant serves breakfast and dinner, as well as Starbucks coffee. There’s also a business center and 4 meeting rooms. Other amenities include an indoor pool, an exercise room and parking.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 8 min drive to Roaring Springs Water Park
  • Guests praised the service
  • Some guests complained about the restaurant
  • Guests mentioned hot tubs 12 times
  • Guests liked the lobby
  • The fitness center has weight machines
  • Guests liked the nightlife

Feedback From Real Customers

::

Thanks Courtyard Marriott! It was a great quick stay for my trip The staff was fantastic and great customer service and experience The property is really nice

Big open spacious modern lobby and clean Rooms are nice with plenty of space, well kept and nice appointments There are breakfast options onsite even if the food isn’t free, it’s an easy and convenient choice While I didn’t use the gym, it’s on the ground floor and offers 24×7 access There’s also a small snacks and drink offering with small toiletries available to purchaseThe location is great with convenient access to and from the airport

Ric Secor

Pet policy and charge was not explained on the booking website Team member at front counter had zero empathy, super dry and not reflective of a simple business mistake that could have been corrected easily by waiving the feeThe hotel looks great overall

4-5 stars there* Noisy at night…door closers let doors close too fast* Sound transfers through floors …noisy quiet time sound levels* No breakfast included in the room charge like “Courtyard” locations traditionally have0 stars for lack of investment in team member training and customer care

John M.C.

Jason (I think that’s his name I was too tired and I don’t exactly remember his exact name, but he was a nice gentleman with an arm tattoo), someone give this man a raise, or let him know that I appreciate his help! I wish I could’ve told him I appreciated the help a lotHonestly, the service did it for me

I was really tired and needed a place to stay on a late notice I’ve been searching for hotels for so long, and this man really just catered to my needs and really met themPrompt and good serviceThe rooms are really nice and have lots of good amenitiesWould book here again for my future travels

18. The Anniversary Inn (3-star hotel)

  • Address: 1575 S Lusk Pl, Boise, ID 83706
  • Phone: (208) 387-4900
  • Ratings: 4.5 (857 reviews) Excellent
  • Website : The Anniversary Inn
  • Check-in time: 5:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Quirky inn offering vivid themed suites, plus complimentary breakfast, cider & cheesecake.

About this hotel

Set in a grand house with high gables, this eclectic B&B is a 6-minute walk from Boise State University and 1 mile from Zoo Boise.Suites are individually and elaborately decorated in themes such as enchanted forest, Oregon Trail and jungle safari. All have TVs with DVD players, and private bathrooms with whirlpool tubs; some have fireplaces.There’s complimentary cider and cheesecake.

Things You Need to Know

  • Guests liked the rooms
  • Walking distance to the Union Pacific Mainline Depot and Idaho Anne Frank Human Rights Memorial
  • 11 min drive to Boise Airport
  • Guests mentioned “romance” 50 times
  • Guests praised the breakfast
  • Guests liked the nightlife
  • Guests praised the hot tub

Feedback From Real Customers

Brandon Meszaros

The staff is fantastic, and genuinely care about you having a positive experience Our room wasn’t fully cleaned when we arrived, so the ladies at the front desk offered to upgrade us to a better room, and reduced our price We ended up paying a third of the price for the room

One of the women running the front desk personally went into our upgraded room and cleaned it thoroughly herself She politely asked for us to give her an hour to make sure everything was perfect, and that ended up being a blessing in disguise and only added to my wife and I’s first anniversary While we waited we went to a ping pong, and axe throwing place within walking distance (probably a hundred yards away from the hotel) We had a blast for an hour, and when we returned the room was perfect, and we had an amazing night I have nothing but great things to say about this place, and especially the staff

Mara Blessing

We came up this weekend for a concert for our anniversary these guys went above and beyond! We originally booked the Hawaiian suite (the room was BEAUTIFUL and super relaxing) however 10 minutes after checking in our toilet flooded our room Talk about a real Hawaiian experience! The staff was super attentive and quickly rushed into action helping us clean and mop up the water! The manager quickly found us a different room and gave us two options elegant or adventurous we went with elegant She put us in the palace suite which was beyond our wildest dreams! My husband is 6 ft 1 and I’m 5 ft 2 and BOTH of us could fit into the tub! We were able to order room service at midnight after the concert which was a god send and the staff didn’t make us feel like a bother doing so! The flat breads are amazing and delicious! My husband had them sprinkle rose petals in the room and they were real! I expected fake silk petals nooooo they were beautiful pink petals which added to the luxury! We will be back!!!

Kaylea Monahan

My husband and I have rented 5 different rooms I have not had any issues The breakfast is awesome and the tubs are amazing!! If you ever get a chance to meet Melanie she’s the biggest sweetheart and so helpful really makes you feel welcomed

She goes above and wayyyy beyond! If I could give out more stars I would! I will forever recommended

19. Hampton Inn & Suites Boise/Spectrum (3-star hotel)

About this hotel

Off Interstate 84, this modern hotel is next to restaurants and entertainment at the Boise Spectrum Center, and a 9-minute drive from Boise Airport.Straightforward rooms offer free Wi-Fi and flat-screen TVs with premium channels, plus coffeemakers and work desks. Suites add pull-out sofas and wet bars, and some have full kitchens or whirlpool tubs.Free amenities include hot breakfast (with a weekday breakfast bag option), plus parking and an airport shuttle. There’s an indoor saltwater pool, a whirlpool and a 24/7 gym, along with 4 meeting rooms.

Things You Need to Know

  • Guests liked the beds
  • 8 min drive to the Aquarium of Boise
  • Guests praised the service
  • Guests mentioned hot tubs 24 times
  • Guests praised the fitness center
  • Guests praised the nightlife
  • Guests liked the indoor pool

Feedback From Real Customers

Denita Wolf

I will start with the negative and end on a positive This is our first trip to Boise We made our reservation while in route to the destinations

At check-in we were met by two young desk attendants that smiled while seeming inconvenienced by our arrival Granted, we were literally the only two individuals there When we made our reservation in route, we were sent a confirmation email with the price we would have to pay upon arrival My husband had just spent 11+ hours driving prior to arriving at the hotel and paying for our stay It wasn’t until we were sitting at dinner that he realized we were charged over $40 more than the quoted price When we returned to the hotel, my husband went downstairs and inquired about the additional charge The 20 something-year-old attendant responded in a snarky tone “like we said at check-in we charge 20% more for incidentals “ While we recognize we had spent a lot of hours on the road and they very likely could have said something about this, the tone and the disrespect with which the information was relayed to my husband was unacceptable I would highly recommend customer service training for the two young women tasked with making reservations and taking credit card payments These two young women were our first impression of Boise and of the facility Thankfully, our impression of Boise didn’t end with the negative experience with these two front desk attendants We did find the people at Outback nearby to be engaging, respectful, and highly customer focused The attendants we experienced could learn a great deal from the staff at Outback Now the positive, our room was clean , the air conditioner worked well, the bed and the pillows were wonderful We had a good nights sleep and enjoyed the remainder of our stay Also, when we called to report a screen that was about to fall out of the window, the front desk attendant (Mike) was very kind and appreciative that we let them know before departing

Jewel Pagsuguiron

Staff named Miss Karen was very helpful and accommodating on customers need She is a true company asset, a service oriented person Thank you Miss Karen for the awesome service you gave to us while we stay!Miss Sabina also has a positive attitude towards helping the customer!JewelFrom Canada

Bianca Poulin

I want to love the hotel because its spacious, in a decent location, it’s been updated and most of the staff was friendly but there’s too much I can’t look past There’s been a pleasing update in most areas, however the overall cleanliness isLACKING and neglect of wear shows in the peeling wall paper, rust in showers, around door frames, deep staining on toilets, closet doors that won’t open or close, stained/worn carpets, bath towels and furniture The 1st room we stayed in smelled damp and of mildew, the carpets were visually stained and unbelievably filthy, a couple of the towels were stained

I used 10-15 lysol wipes (per room) to clean grime off the bathroom counter, door handles and bare floors in both rooms If I hadn’t been moved to another room and had the opportunity to test out a different space I would have left for another hotel When I brought the issues to the attention of front desk staff I felt like one of the staff members were receptive and the other seemed offended (Bailey) Like I mentioned the rooms are spacious The beds were very comfortable (on the firmer side), common areas seem cleaner than rooms The trash cans in the room are really tiny and there is no counter space in the fridge/microwave area In the 2nd room the beds and towels felt and smelled clean The rest of the room appeared clean but most of the hard surfaces were smudged and felt like they had a residue Upon cleaning those spaces I was grossed out by how much filth I had wiped up If the room had just been cleaned I was horrified We found it hard to relax knowing the space was not well kept For upwards of $230 per night this was not the place for us If you don’t mind uncleanliness most of this will not bother you The nicest part of the hotel was the women’s restroom in the lobby It was clean, large, and lovely Breakfast wasn’t anything memorable but the staff was friendly and at checkout the gentleman was courteous and professional

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