hotel with jacuzzi in room Rosemead, CA

1. GreenTree Inn & Suites Alhambra, Los Angeles (2-star hotel)

About this hotel

On a major thoroughfare in a commercial area, this modest hotel is 2 miles from I-10 and 4 miles from the 18th-century Mission San Gabriel Arcángel.Relaxed rooms with sofas feature complimentary Wi-Fi and flat-screen TVs, as well as minifridges and coffeemakers; some have balconies. Upgraded rooms add whirlpool tubs.Continental breakfast and parking are free. There’s also an outdoor pool and a convenience store.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 13 min drive to the Huntington Library
  • Guests praised the friendly service
  • Guests mentioned lobbies 20 times
  • Guests praised the breakfast
  • One of the few hotels in the area with an outdoor pool
  • Guests praised the bar

Feedback From Real Customers

Ray Collins

Excellent stay! The staff is super friendly and helpful The lobby has a cool zen vibe with several tables to chill The rooms are spacious, very clean and super comfortable

They do a lot of little things that make this a special place Bath mat, laundry hamper, great soaps and lotions, cool decorations all around, just feels like the owners really care about their guestsLocation was great for us, easy to get on the 10 freeway, or just drive down Huntington to LA or PasadenaThe price was super, definitely the best value aroundThank you Spencer, Lydia, Jessica, Randy, and the rest of the fantastic staff!I can’t wait to stay here again!

Jacqueline Herdman

I was pleasantly surprised by this hotel! Rooms were spacious and clean, and the bed was comfortable I always wipe down rooms with Clorox wipes, and I was really pleased to have all my wiped come away clean! Water pressure was great, and the AC worked perfectly I was staying while my SO was at Alhambra Hospital and was happy with how centrally located hotel is to the hospital, stores and food

And their free breakfast was fantastic!!! Thank you for a great stay!

Larry Nelson

We had a concert at the Rose Bowl, and a friend recommended this hotel for us to stay atAt 1sr we were concerned about the distance, but was pleasantly surprised how easy it was to get there from hereThe hotel staff was amazing, very friendly and helpful

The rooms were large and cleanOur room on the top floor, had a small fridge and microwaveThe bed was comfortable and everything look clean, even after checking closelyOur room was quiet from road and other guest even though we faced the streetOur room even had a small balcony, while no chairs to sit on, it was nice in May to open, turn off the A/C and let the fresh cool afternoon/evening air inThey did have free personal items downstairs if need at the front desk (Razors and such)The pool was clean and cold, not heated, but that didn’t bother usThe breakfast is the normal items you’d see at any motel nowadaysOverall al great place to stay

2. Hilton Garden Inn Arcadia/Pasadena Area (3-star hotel)

About this hotel

A 3-minute drive from Interstate 210, this straightforward hotel is 7 miles to Downtown Pasadena.Flat-screen TVs with premium cable channels, microwaves, minifridges and free WiFi are offered in each room, as well as traditional decor and custom-designed beds.There’s a casual bar and a 24/7 market, in addition to the cooked-to-order breakfast (fee) and a restaurant serving American cuisine. There’s also an outdoor pool and the fitness center. Other perks and amenities include 1,300 sq. ft. of event space and a business center.

Things You Need to Know

  • The rooms have TVs and kitchenettes
  • 6 min drive to the Los Angeles County Arboretum and Botanic Garden
  • Some guests complained about the furniture
  • Some guests complained about the bathrooms
  • 4 min walk to nearest transit
  • Guests liked the friendly service
  • Guests liked the restaurant
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Beth Franklin

I was having trouble finding a hotel that would accommodate an early morning meeting I would be having via Zoom I was traveling with my family and didn’t want to wake them up by taking it in my room After looking into multiple hotels in the area, this was the first one that told me I could use a conference room without any issues even though it would be just myself using the room

The staff was super helpful (dealt with multiple staff members) and friendly the entire stayThe beds are comfortable and the rooms are “roomy” 😁 The only semi-issue I had was that the room wasn’t completely clean, but it was clean enough

Brandon Ford

The rooms were small, but super clean and well kept The location is PERFECT and there are very many good restaurants, bars, freeways, coffee shops, places to shop, etc

in the area The staff was super accommodating and said “hello” or “good morning” whenever you went bye They had drinks, snacks, and beer available for you downstairs Had a good breakfast and coffee in the morning Nice lounge area to chill if you needed to be out of your room or a place to eat your own food TV’s were accessible as well I wish they would return to regular room service Scheduling I’m advance can be a pain, but it’s easy to work with them on that

Eydie C.H

This was my second visit booked a room for 5 days as I was a guest here In August 2021 for about 4 days Things changed a bit and mostly had to do with my allergies to dogs I felt like perhaps they should have a separate area are floor for dogs Management showed some understanding but besides the dogs I felt that the hotel could use some sprucing my carpet was stained and the Aggie of the property was beginning to show

The bed was comfy and staff was friendly Location was good because you could walk to Metro!

3. EPIC Hotel Pico Rivera

About this hotel

Off I-605, this straightforward hotel with a modern exterior is 2 miles from Pio Pico State Historic Park, 5 miles from San Gabriel Valley and 4 miles from the Montebello/ Commerce Metrolink Station.The unassuming rooms include free Wi-Fi, flat-screen TVs and minifridges. Some rooms have balconies. Suites add sitting areas and whirlpool tubs.Amenities include complimentary parking and a lobby sitting area.

Things You Need to Know

  • 18 min drive to the Santa Monica Museum of Art
  • Guests praised the service

Feedback From Real Customers

goldie babiie

Absolutely best customer service iv gotten in a long time your front desk employee JAY is great he was vary nice an understanding & helped me with all my needs I really appreciate the hospitality I received from your employee jay specifically thank you again for welcoming me and making me as comfortable as possible for my visitRooms wear decently clean , house keeping needs a bit of Improvement & need to fix cable in the rooms but other then that those minor problems jay made my experience how it should

Gabby Vale

Very bad experience, the location was ok but terrible service and disgusting room , sheets duty , no iron on the room , the blow dryer burn in my hands , I left my phone charger in the room and I call the office to they send it to me and the guy very disrespectful, he doesn’t want shipping to me and hang up the phone , so I don’t recommend this hotel if you don’t want a bad experience find another much better option, trust me I will never back to “epic hotel” 👎🏻

Myrna Bara

Was very pleasant to have someone greet you in a very professional manner and just make your stay even better Jay was a treat to have be the one to make it possible Will definitely be coming back again and recommend

Very clean and space was good size Thank you Jay for your friendly smile both checking and out 😊 an asset to EPIC👍

4. Holiday Inn Express & Suites Pasadena – Los Angeles, an IHG Hotel (2-star hotel)

About this hotel

Set back from Pasadena’s main drag, this modern hotel is 2 blocks from I-210 exit ramps, 2.8 miles from the Cal Tech campus, 3.2 miles from the Huntington Library and 6 miles from the Rose Bowl. It’s an 8-minute walk from a Metro Line station (30-60 minutes to downtown LA’s Union Station).Straightforward rooms come with work desks, mini-bars, microwaves, cable TVs and free WiFi; suites have separate living areas with sofa-beds. Kids 19 and under stay free with an adult.There’s a complimentary hot breakfast buffet, outdoor pool, fitness room, 2 meeting rooms and a business center. Parking is free.

Things You Need to Know

  • Guests praised the beds
  • Guests praised the bathrooms
  • 6 min drive to the Los Angeles County Arboretum and Botanic Garden
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned hot tubs 11 times
  • Guests praised the fitness center, which has free weights

Feedback From Real Customers

B A L L E R

This place has gone downhill in just 2 years Updated on May 1st 20221

The room I was given was on the 4th floor after asking the clerk Originally it was 2nd or 3rd with loud neighbors just a good guess since this property fits that standard2 The room smells very old3 I think they actually remodeled one room to the newer style Holiday Inns (that they actually use in pictures) My room is very old compared to rooms at other Holiday InnsThese rooms are very dark from 2000-20064 WARNING! EXTREMELY HIGH DEPOSITS HEREA This motel authorizes $15000 to your credit/or debit card here above the price of the room, and taxB The authorization will take 10 business days to be removed *Check your account to be sure the property doesn’t post the charge to your account rather than release it after 10 long business daysC The average Holiday Inn authorizes anywhere from $1000 per night, to $3000 per night Anything above $5000 is outrageous for a motel chain Holiday Inn is a motel chainThis is unfair to the leisure, or business travelerI would not recommend this property unless you get a very cheap price under $7500 The property again is very old, the hallways are old, the carpets are old, and the rooms smellI never can understand how a Holiday Inn justifies authorization to a guests credit/or debit card for $150 when this is a motel, not a hotel that has room serviceStay somewhere else I will never stay here againI happened to be unable to cancel my stay due to using points to stay hereAlways call the motel in advance to verify the depositIt’s funny, the more I travel for work, the worse the Holiday Inn’s get From noise, fights, weed, loud parties, and homeless people It’s very sadSleeping in my company car seems like a much better choice then this smelly propertyI have requested that my company allow my team to stay at a better brand IHG is horrible

Philip George

This hotel is the worst one I have ever stayed 1 the rooms are very very old and smells bad too

2 the environment looks very dirty probably because it’s very old, and it still looks very dirty no matter how you clean 3 the service at front desk needs a lot of improvement, they told one thing yesterday and totally forgot it today Be away from such a bad hotel if you want to have a good night

Gorav Vig

Bad customer service at front desk Reserved 4 nights with points, however on last day front desk told me I have to pay for last day Some confusion happened, however front desk did not help or care to help

Next day, I talked to manager and she did not seem to care about bad customer expierience either Never want to stay in a place where employees don’t care about customer service

5. Best Western Pasadena Inn (2-star hotel)

About this hotel

Set 2 miles from the Los Angeles County Arboretum & Botanic Garden, this straightforward hotel off Interstate 210 is 3 miles from Santa Anita Park and 6 miles from the Rose Bowl Stadium.The low-key rooms feature coffeemakers, minifridges and TVs, plus free Internet access.Free amenities include continental breakfast and parking. There’s also an outdoor pool and a hot tub, plus a business center and laundry facilities.

Things You Need to Know

  • Guests praised the clean rooms, which have refrigerators
  • 4 min drive to the Los Angeles County Arboretum and Botanic Garden
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned hot tubs 12 times
  • Guests praised the breakfast
  • Guests praised the outdoor pool

Feedback From Real Customers

Bruce Parks

We were very happy with our stay here Our room and kingbed were comfortable, and there was ample furniture (even a regular size table and two chairs) to spread our stuff out on Great bathroom – Jet blast toilet (no clogging!) and super clean (tile grout and tub caulk were bright white, no mold or other issues)

Room was relatively quiet though highway noise could be heard due to location Very friendly staff (kudos to Jody in the breakfast room for her cheerful greeting and overall attentiveness) We’re on a cross country drive and this was one of the best hotels in its class that we’ve stayed at

Laura Corbin

Better than the Best Western right next to it but not worth the price They do take AAA though for a discount Bad location but had to be there for work

Definitely not a vacation spot but very good for what was needed Room had a microwave, mini fridge, two comfortable beds, AC, a coffee maker, hair dryer in the bathroom, l It’s of light and curtains for night and a nice TV Staff was great and catered to a wake up call

6. Embassy Suites by Hilton Arcadia Pasadena Area (3-star hotel)

About this hotel

Off I-210, this upscale all-suite hotel with an atrium lobby is 2 miles from the Los Angeles County Arboretum and Botanic Garden, and 9 miles from the Norton Simon Museum.Featuring separate living rooms with sofabeds, the bright, relaxed suites provide Wi-Fi access, flat-screen TVs and wet bars, plus microwaves, minifridges and coffeemakers.Complimentary amenities include an area shuttle, cooked breakfast, and evening receptions with snacks and drinks. There’s also a restaurant and a business center, as well as an indoor pool, a hot tub and a 24-hour gym.

Things You Need to Know

  • 6 min drive to the Los Angeles County Arboretum and Botanic Garden
  • One of the few hotels in the area with room service
  • Some guests complained about the air conditioning and the beds
  • Some guests complained about the bathrooms
  • Guests liked the restaurant
  • Guests mentioned lobbies 51 times
  • Guests praised the breakfast
  • The fitness center has weight machines and elliptical machines

Feedback From Real Customers

Robert Fan

Very typical Embassy Suites experience, albeit the room I had during my stay could have been better maintained One of the towel hooks was loose and the bathtub drain could neither be stopped so as to fill the tub nor easily kept fully open so that water wouldn’t pool while taking a showerAlso the breakfast lacked an omelette bar, which was mildly disappointing

The free drinks during the “happy hour” were limited to two from a very small selection The only beer was bud lightOtherwise, service was great and the hotel is conveniently located near restaurants and shops and easy to access for transportation

Benicio Navaira

The rooms are spacious, big beds There is a small safe, and refrigerator The rooms have a better build, you don’t hear other people in the next room as loudly

As other hotels The staff was very friendly, and helpful they knew when to talk to you And when you don’t expect to be bothered It’s a good location close to stores and places to restaurants It’s also well guarded, people that have no business being here, stay off the property If you’re worried about safety, it’s very safe

Rick Sch

Hotel was nice, and clean AC really struggled to keep room cool, didn’t seem to be pushing much air And not sure why they only have 3 luggage cards in such a large hotel as almost everyone was commenting on why this was an issue for the outing guests

Other than that food Good Pool good, would come back if those 2 areas improve as wasn’t bad otherwise

7. Hilton Los Angeles/San Gabriel (4-star hotel)

About this hotel

Less than 1 mile off I-10, this chic hotel is 10 miles from downtown LA and 11.8 miles from the Staples Center, a sports and concert venue.Modern rooms and suites offer Wi-Fi (fee), flat-screen TVs and desks, plus minifridges and coffeemakers. Suites add sitting areas (some with separate bedrooms) and whirlpool tubs.There’s an Asian fusion restaurant, and a rooftop terrace with a fountain, as well as an indoor pool and a fitness area. Also available are 10 event rooms (including a ballroom). Parking and breakfast are extra.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 13 min drive to the Huntington Library
  • Guests praised the professional service
  • Guests praised the Asian restaurant
  • Guests mentioned “banquets” 13 times
  • Guests praised the breakfast
  • Guests liked the fitness center

Feedback From Real Customers

Kristina McClintock

The bathroom had a giant tub with jets which was awesome The junior suite had 2 nice, comfortable, and clean beds The furniture (table, chair, and couch) were really clean and nice

The issues I had was the musty smell that killed my allergies It was almost like a moldy smell, but I didn’t see the mold We probably would have asked for another room except it was night and we were only sleeping there, so it didn’t matter that much Also, opening the window helped a lot 🙂

8. Hilton Pasadena (3-star hotel)

  • Address: 168 S Los Robles Ave, Pasadena, CA 91101
  • Phone: (626) 577-1000
  • Ratings: 4.3 (2071 reviews) Very good Eco-certified
  • Website : Hilton Pasadena
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Contemporary hotel with an outdoor pool, fitness center, eatery & free area shuttle.

About this hotel

This contemporary hotel, off Interstates 210 and 710, is a 5-minute walk from the Pasadena Convention Center and 2.6 miles from Rose Bowl Stadium.All rooms (some with views of the San Gabriel Mountains) offer classic decor and custom-designed beds, plus 42-inch flat-screen TVs and WiFi (fee). Suites add separate living areas.Amenities include a Californian restaurant, coffee shop and lobby lounge, plus a heated outdoor pool, hot tub and 24/7 fitness center. There’s also a business center, 28,000 sq ft of meeting space and a free area shuttle.

Things You Need to Know

  • Guests praised the clean rooms, which have minibars
  • Some guests complained about the bathrooms
  • 7 min drive to the Huntington Library
  • One of the few hotels in the area with room service
  • Guests praised the Californian restaurant
  • Guests mentioned lobbies 43 times
  • Guests praised the breakfast

Feedback From Real Customers

Craig Wallace

Very comfortable rooms with excellent service overall The only reason why I did not give 5 stars is because when we checked in the room had not been cleaned properly There was spilled rice on the carpet and a light bulb missing in a lamp

This was promptly fixed but it makes one wonder about attention to detail as this is not a cheap hotel For the rest of our stay the housekeeping was excellent We found the valet service quite fast and enjoyed the restaurant for breakfast

Aron Hughes

If you are visiting the LA area and are looking for a safe and comfortable stay than this is a solid optionYou are going to get the amenities that you need (unless you need dry cleaning on Memorial Day weekend)The rooms were standard with a mostly clean facilities

The bed and pillows were not the most comfortableStaying here requires you to Valet park your car every time which can get annoying if you are in and out like we wereThe restaurant serves basics for high prices and it would be beneficial to go out for breakfast or dinnerAlthough they state the coffee cart is open at 6, we were unable to get coffee in the morning before heading to DisneylandMy suggestion would be stay here if you need a comfortable and affordable option

Lauree martin

This Hilton might be the worst Hilton you can stay at The hotel is loud, dirty, and has homeless people hanging out inside The staff is some of the rudest people I have ever experienced at any hotel

The rooms are old, dirty, and small; you can hear everything outside your room all night The breakfast that was once free now is not, the valet is expensive, and it takes about 45min to get your car I’ve had better experiences at a Motel 6 Save your time and money and stay anyplace but here

9. Holiday Inn El Monte – Los Angeles, an IHG Hotel (3-star hotel)

About this hotel

Set on a bustling street lined with shops and eateries, this informal hotel is less than a mile from Interstate 10 and 24 miles from Universal Studios Hollywood theme park.Relaxed rooms feature flat-screen TVs and free Wi-Fi, as well as microwaves, minifridges, and tea and coffeemakers. Suites add living areas with sofabeds. Kids stay at no charge with parents.Parking is complimentary. There’s also a casual eatery and an Asian restaurant. Other amenities include an outdoor pool, a hot tub and a gym.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the beds and the kitchenettes
  • 11 min drive to the Mission San Gabriel Arcángel
  • One of the few hotels in the area with room service
  • Guests praised the friendly service, which has a concierge
  • Guests mentioned lobbies 14 times
  • The fitness center has treadmills and free weights

Feedback From Real Customers

Kenide G

Stayed for 12 days They were very helpful and fast with check in especially a late one They listen to your needs and help you with things you need

The pool and jacuzzi are perfect The staff are super friendly There’s also a taco truck outside until 2AM I enjoyed my stay there and will most definitely keep using holidays Inn when I’m in LA

Rob F.

Service is incredibly slow It was very difficult to get anything sent up to the room or have our room serviced The fitness center did not have any type of cleansing products for days

When I asked for them in the morning I was told that the cleaning staff wasn’t in until later in the morning…so, basically, a dirty gym every morning during a pandemic Very poor

Candice Delgado

It is a hotel It has beds, bathrooms, pillows etc They no longer come to your room daily and refill towels/soaps or clean your rooms

They will come in on the 5th night However, you can ask the front desk to replenish your towels/soaps as you leave for the day They will not come into your room while you are thereTheir breakfast is available a la carte Very expensiveThey have about 8-10 couches in the lobby, random hotel tables, it is a very strange set upLots of homeless near the property Every morning when we left there was a homeless person sitting in their courtyard The carpet in the hallways is wrinkled up, be careful when you walk so you don’t tripOverall, it’s a bed AC is cold, shower is hot Nothing more, nothing less Our family will not be staying here in the future Lots of options available

10. Fairfield Inn & Suites by Marriott Los Angeles Rosemead (2-star hotel)

About this hotel

This unpretentious hotel is 5 miles from San Gabriel Mission, 4 miles from Pio Pico State Historic Park and 3 miles from the American Military Museum.Laid-back rooms and suites feature free Wi-Fi, flat-screen TVs and minifridges, plus microwaves and en suite bathrooms. Some have balconies and/or separate living areas with pull-out sofas.Complimentary perks include breakfast and parking. Other amenities consist of a gym, an outdoor pool and a hot tub. There’s also coin-operated laundry facilities, a furnished patio and a convenience shop.

Things You Need to Know

  • Guests praised the rooms, which have kitchenettes
  • The rooms have microwaves and coffee makers
  • 14 min drive to the Santa Monica Museum of Art
  • Guests praised the service
  • One of the few hotels in the area with a restaurant
  • Guests praised the breakfast
  • One of the few hotels in the area with a fitness center
  • One of the few hotels in the area with a pool

Feedback From Real Customers

Eric L

We travel quite a lot and normally stay at Marriott properties We recently traveled to Los Angeles and stayed at the Fairfield Inn and Suites in Rosemead Our room and the entire hotel was extremely clean and very quiet

The staff were extremely helpful especially Irene who assisted with our check-out, Sergio who welcomed us upon our late arrival, and I believe Natasha who we called requesting a quiet room further from elevators and with a pool view as opposed to street view Everyone of these three were extremely friendly, helpful and welcoming We would certainly stay here again when traveling to LA

Alicia Randolph

Stayed here to do somecollege visits Basically we slept here and ate the breakfast

Hotel was clean Staff was friendly and helpful Gym was clean and had water and towels Typical gym for hotel like this 4 cardio machines and some dumbells up to like 50 lb and a multipurpose bench The breakfast was decent There was enough there to get the job done My only complaint is the shower in our room sprayed water everywhere and I mean it hit almost every spot in that bathroom I was worried about us slipping on the floor so I covered the floor in towels Other than that no complaints

Lin Simon

The reception is responsive and welcoming However, the room is outdated No A/C controller

The TV is not smart one, so the picture quality is awful The jacuzzi seems to be broken It is very cold when night Daily parking is $10 And I don’t see any representatives coming here to respond to cutomers’ feedbacks So, very disapponted Only 1 star

11. DoubleTree by Hilton Hotel Los Angeles – Rosemead (3-star hotel)

About this hotel

This classic hotel 14-minutes’ drive from Downtown LA is adjacent to the Pomona Freeway and The Shops at Montebello mall.Straightforward rooms offer custom-designed beds, flat-screen TVs and free WiFi, plus minifridges and microwaves. Suites add separate living rooms, plus some have whirlpool tubs.An on-site restaurant offers lunch and dinner, plus a cocktail lounge has daily drinks specials. There’s also a 24/7 fitness center and outdoor pool. Additional amenities include meeting rooms and a business center, plus a free area shuttle.

Things You Need to Know

  • 14 min drive to the Santa Monica Museum of Art
  • One of the few hotels in the area with room service
  • Some guests disliked the air conditioning
  • Some guests disliked the bathrooms
  • Guests mentioned “cookies” 52 times
  • The fitness center has free weights
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Daniel Antonio

For a hotel you need to spend a night or two away, this place honestly gets the job done No complaints on my end Not overly luxurious but not a drop dead dirty motel

Some parts of this hotel do seem a little more run down than others Good A/C Pool included Bar in the evening and reasonably priced breakfast and brunch, not complimentary like other hotels, but coffee is free Staff is very friendly and lobby is nice and cleanDistance to DTLA is roughly 20 minutes and to other areas like Hollywood and Santa Monica, you can expect around 30-40 A lot of commercial areas nearby Montebello and places to get foodMe and my partners room was abundantly clean, staff did a great job TV with cable, microwave, fridge, coffeemaker and safe box We stayed on the fifth floor Hallways were quiet for most of the night and we did not experience any noise complaints, hardly heard anything throughout the entire eveningOverall, good place to stay Worth the cost and worth the amenities I know all rooms aren’t the same but for our experience, we had a very comfortable and relaxed time

Becky Raborg

While we loved the room and the staff was great it was a heck of a long walk to the rooms at the other end of the hall!The pool needed to be skimmed and there were no towels We had to go searching for someone to bring some then they never came back to bring more

Also, there were no signs to tell you how to get to the pool

Jaime Mitchell

I am currently staying at this location I checked in last night for a 3 night stay On arrival, my family of 4 and I only had a set towels for two people

I had to request towels for my family and I on 3 separate occasions I called to remind the front desk and eventually sent my nephew downstairs to retrieve what we needed Tonight we arrived after a day of sight seeing and the ENTIRE parking lot is full because of 2 parties on site I had to park across the street at the mall As a paying customer, I don’t feel that is providing excellent customer service I have the recommendation to have the guest of those hosting the party RSVP so that they can get a count of how many parking passes are needed for the mall parking Those visiting the property for the festivities should be made to park at the mall As a paying customer, I find this unacceptableWhen I brought this issue to the front desk personnel, I was just told they had two parties going on, and that they were sorry for the inconvenience I will not be returning here

12. Courtyard by Marriott Los Angeles Pasadena/Old Town (3-star hotel)

About this hotel

Off Interstates 210 and 710, this modern hotel is a 4-minute walk from Pasadena Memorial Park and a 9-minute walk from shopping and dining at Paseo Colorado.Contemporary rooms offer free WiFi and TVs, plus desks, microwaves, minifridges and coffeemakers. Some rooms feature pull-out sofas or whirlpool tubs, and suites add living areas.Social spaces include a living room-style lobby and an outdoor courtyard. The restaurant serves breakfast and dinner, as well as Starbucks coffee. There’s also a business center and 9 meeting rooms, including a ballroom. Other amenities include an outdoor pool and an exercise room.

Things You Need to Know

  • 15 min walk to the Norton Simon Museum
  • Some guests complained about the air conditioning
  • Some guests complained about the bathrooms
  • Guests praised the professional service, which has a concierge
  • Guests liked the lobby, mentioned 61 times in reviews
  • The fitness center has elliptical machines and treadmills
  • Guests liked the nightlife

Feedback From Real Customers

শরিফ রাজ

I’m only giving one star because I can’t give zero My entire stay at this hotel was terrible from start to end When we first arrived we were given a room that was not cleaned

We walked in and the room was turned upside down The new room we were given was across from a gas station so it was loud all night We were told we have to request 24hrs prior for our room to be cleaned or towels I scheduled for fresh towels and never received them When I called to inquire I was told we were never added to the list The rooms were poorly light The air conditioner also broke in the middle of the night All of these combined made the hotel stay bad However the icing on the cake was when someone came into my room without permission Our suitcases were ransacked Personal items pulled out Jewelry gone through and $100 stolen I immediately reported this to the front desk A “report” was taken and I was told to expect a follow up call Saturday When I called to follow up the manager on duty had no idea of my complaint and I now I have to wait until Monday for the general manager to investigate The hotel employees are thieves and the management is awful A trip ruined by their lack of service Never go here unless you want to be robbed!

Ty W

Highly recommend this location Then only reason for loosing a star is no real blankets and the hours for cafe etc are not the best Great staff , nice facility and great location

Some things are really dated but understand that with the way things are resources are limited We have stayed multiple times and will definitely be back especially because we get to bring our fur baby with us and the great restaurants, bars and shops walking distance away Highly recommend

Stephanie S

1st room we were given has wet red spots all over the carpet Looked like they tried cleaning it but it was really wet still The ac was horrible and the room was just dirty looking

We asked for a different room and that room was great Not sure why they still book people in a dirty room with no ac when they have others available Also had to get the bill adjusted because they charged for parking when the site we booked on said free parking Pool is not as amazing as pictures make it out to be BUT great location within walking distance to lots of restaurants

13. Courtyard by Marriott Los Angeles Monterey Park (3-star hotel)

About this hotel

Off I-10, this relaxed hotel among commercial plazas is 2 miles from the Vincent Price Art Museum and 3 miles from the 18th-century San Gabriel Mission.Featuring murals, the bright rooms have free Wi-Fi and flat-screen TVs, as well as coffeemakers, minifridges and microwaves. The 1- to 2-bedroom suites add sofabeds. Room service is provided.Dining options include a warm restaurant and a casual bar. There’s also an outdoor pool and a gym. Breakfast and parking are available for a surcharge.

Things You Need to Know

  • 12 min drive to the Japanese American National Museum
  • The fitness center has treadmills and free weights
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Sandy L.

I have to say the location and amenities are good But service is below expectationThe room does not have hair dryer

We went to and called the front desk to request one, the front desk asked us to check closet every time, though we have already checkedAt the time I’m writing the review, the hair dryer is still not delivered after 45 min, and my hair is already dryHonest advice: consider bringing your OWN hair dryer if you don’t have a lot of time waiting them to deliver to your room

jiggbury

Love the location and especially love the design of the hotel and the new hotel smell that radiates throughout the property! It unfortunately also came with new hotel problems! Namely the pools and workout equipment For some reason the pool didn’t have enough chlorine in it and to the point the employee had to close it manually with no closed sign Workout equipment also didn’t turn on and using the weight machines felt like they were about to pop and break gears any moment

At least the room was a lot better with fast wifi and very comfortable beds and sheets! And even a bidet!Checking was very easy with the person popping into existence as soon as you approach the desk!

ShawntéAshley Lewis

I’ve stayed at this property a few times… Every time, the rooms; (cleanliness and comfort) are a 9/10, restaurant food, front desk Representatives; and even their security over exceeded my expectations! No matter the tone of day, checking in is always a breeze, the young ladies/gentlemen at desk are always a delight…One particular evening though; i checked in rather late after work, and had the pleasure of having Joshua check me in… Joshua went far past above and beyond w/his Marriott way of handling things… Thank you Joshua for making me feel happy to have come back, because of service like Joshua, I remain Marriott Loyal!🙌🏾♾🙏🏾

14. Astro Pasadena Hotel (2-star hotel)

About this hotel

Along a tree-lined avenue, this modern motel is 5 miles from trendy Old Pasadena, 7 miles from football games at the Rose Bowl and 12 miles from Chinatown.The trendy rooms have contemporary furnishings, 55-inch flat-screen TVs and free Wi-Fi, plus microwaves and minifridges; upgraded rooms add in-room whirlpool tubs, and sitting areas with sofas.Parking is complimentary.

Things You Need to Know

  • Guests praised the clean rooms
  • 6 min drive to the Huntington Library
  • Guests liked the service
  • Guests mentioned hot tubs 10 times

Feedback From Real Customers

mellowmood23

We had a good stay here The rooms were clean and aside from road noise the place was fairly quiet We arrived after midnight and the parking lot was full but the lady at the front desk (forgot her name) offered a reasonable solution to park somewhere where if needed I’d have to move my car which was no problem with me

Also the front desk lady was very friendly and welcoming The rooms were nice and included a fridge, microwave, hair dryer and coffee There was plenty of room for clothing storage There were plenty of outlets and charging ports which sometimes can be hard to find at older places but not here I’ll be looking forward to my next stay here when I’m in the area Thank you

krampus

Quite literally the rudest staff I’ve ever had the misfortune of dealing with Found myself in a situation where I needed lodging for the night This place had good reviews (which I’m convinced are shills) and decent rates- that’s all I needed for the time

Online we saw there were a few rooms available Decided to go take a look because we were only 15 minutes awayCalled the front desk from inside the hotel parking lot to book for the night, was told “do it online, we don’t do it over the phone or walk-ins”…okay why?Went online to book (still in the parking lot) and now it was listed as zero room availabilityCalled front desk again, asked why she didn’t express that they were booked before telling me to book onlineWas told this time that they were at full capacity WRONG Went to another booking site and found vacancy, which I immediately bookedWent inside to get the key and was told that my roommate couldn’t park in the lot, only one car allowed, despite the rooms all meant for 2 The place wasn’t even fullThe Hindu couple at the check in desk were straight up RUDE and aggressive Locked me out of the lobby, now I’m in the parking lot WITH a reservation and im locked out without a keySo business partner called the desk (still in the parking lot) Was given excuse after excuse, my favorite being that they had 10 other check ins for the night scheduled to arrive (mind you this was 11:00pm at this point)I explained that nowhere on the booking sites does it stipulate only one car is permitted, she pointed to a sign at the desk and says “it’s right here”…etf good is that? Y’all only take online reservations, it doesn’t take a genius to see the inherent flaw of that logicTold partner that there was no management to speak with (even tho the lady had told me that she was the mgr)Spent another hour trying to get a refund so I could get going and find a place to stay before midnight at leastThe attitude was mind boggling, I’m no Karen but wow! Never experienced such poor and downright rude customer service anywhere in my travelsAdditionally, the place looked like garbage, the lobby was nice but that’s clearly a facade Was willing to settle because it was late but after they pulled all the bs, I left and stayed at the Ramada- same rate, mucho better accommodationsI’m convinced the majority of these reviews are shills, there is NO WAY a legit business could have such positive reviews with Habeeb and Anita at the helm…like no chance If I was the owner, I would be furious to learn my guests were being treated in such a unprofessional mannerDon’t believe the reviews, this place is sketch Glad they didn’t get a single rupee from meAvoid like the plague

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