9 Best hotel with jacuzzi in room Smithfield, NC (2022)

Jin Choi

We stayed one day and one of the room was infested with ants We only came to know following day after my family were bitten by ants and it was not acceptable When we checked out we informed our concern to the front desk and she told me she needs to talk to the general manager

They talked behind the counter and she came back and told me they can offer to give $20 dollars We were very frustrated and complaint if anyone can take the room when ants are everywhere However she told me that’s what they can offer! Manager didn’t show up to us and apologized but left the scene well before we have been in IHG hotels numerous times but this never has been a concern until now We asked this is going to be a reputable damage to IHG if this is how they treat customers She was indifferent to the situation We did not accept their offer and contacted IHG They told me that this can be an insurance claim and this is not acceptable and escalated the claim to the top management After we left, hotel’s general manager finally called us and apologized and told me that he can refund one of the two rooms to settle the case We told them that this is very disappointing We are not asking for any refund or any monetary compensation but sought for an apology at the time we raised the concern Hotel has sanitary rating A everywhere on their walls but ants were also everywhere The manager only contacted us to apologize only after IHG reached out and told them the possible contract revoke in the future! IHG needs to better manage their hotels! We have stayed in many different locations in the past but this truly disappoints us If they want to keep the business in a right way, they do need to manage their customers damn seriously!

Mary Holmes-Burgess

Rooms were quiet and clean We just needed a place eto lay our heads for the night as we were just traveling through The beds were a little hard but pillows were comfortable

Room was perfect for the two of us and there are plenty of places to choose from for eating We needed to get up and going early and they gave us a wake up call Would stay here again if we were in the area

Rob C

The room above ours sounded like there was a soccer match going on until late in the night Front desk absolutely refused to address the problem after hours of asking We stayed two nights and will never stay at this Holiday Inn location again

Typically Holiday Inn has great rooms with staff that care… not this one! Don’t waste your money here, go check in at any of the other hotels within a 1/4 mile of this place Room was semi clean and breakfast was as advertised