hotel with pool in Riverton, UT
1. Hampton Inn & Suites Salt Lake City-West Jordan (3-star hotel)
- Address: 3923 W Center Park Dr, West Jordan, UT 84084
- Phone: (801) 280-7300
- Ratings: 4.2 (798 reviews) Very good Eco-certified
- Website : Hampton Inn & Suites Salt Lake City-West Jordan
- Check-in time: 4:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Lodge-inspired hotel with free WiFi, breakfast & parking, plus an indoor pool & a business center.
About this hotel
This lodge-inspired hotel is an 11-minute walk from Jordan Landing stores and boutiques, and 14.7 miles from downtown Salt Lake City.The rooms have free WiFi and flat-screen TVs, work desks and coffeemakers. Suites add living space with sofabeds, minifridges and microwaves.In addition to a free hot breakfast buffet (or breakfast bags to go), amenities include an indoor pool and a whirlpool, a fitness center, a business center and free parking.
Things You Need to Know
- 11 min drive to USANA Amphitheatre
- Guests mentioned the service is friendly
- Some guests complained about the beds
- Some guests complained about the bathrooms
- Guests praised the restaurant
- Guests mentioned hot tubs 30 times
- The fitness center has weight machines
- Guests praised the nightlife
Feedback From Real Customers
Julie Healon
The room reeked of old stale cigarettes Bed was very hard and uncomfortable But, everything was clean
Only provided 2 towels I had to ask for more Windows were very dirtyTypical breakfast We used the laundry facilities, and the washers and dryers worked well It’s not a bad place, but lots of room for improvement
Daniel Cerecedas
Location was the best everything was within 10 minutes from us Some places within walking distance The old guy at the breakfast area was awesome and very helpful
Only thing that we didn’t like was that the hot tub was out of service and we were really looking forward to that in the other hand the water for the pool was warm I wish all hotels had it like that Will definitely be staying here next time we are in town
Kimberly Noel
What I love about Hampton Inn and Suites im Jordan Landing is the rooms are huge I stayed in a king suite with my baby and it was just what we needed Kitchen to wash bottles with lots of counter space, fridge, and microwave if needed
The bed was great, and the bathroom had a bathtub which was amazing with a baby Then I ended up checking out a day earlier and figured I wouldn’t get a refund so I didn’t bother asking The receptionist asked her manager without me knowing and didn’t charge me for the extra night It was such a surprise and so nice of them I definitely will be back The breakfast was nice as well with such nice people making sure everything was stocked and great for the guests Such a nice stay, nice people, and so convenient, I definitely will come back Thanks!!
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2. SpringHill Suites by Marriott Salt Lake City-South Jordan (2-star hotel)
- Address: 11280 River Heights Dr, South Jordan, UT 84095
- Phone: (385) 770-7200
- Ratings: 4.4 (444 reviews) Very good
- Website : SpringHill Suites by Marriott Salt Lake City-South Jordan
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Relaxed all-suite hotel featuring complimentary breakfast, plus a gym & an outdoor pool.
About this hotel
In a residential area near shopping plazas and casual dining, this relaxed all-suite hotel is 11 miles from live music at USANA Amphitheatre and 5 miles from Interstate 15.Straightforward suites offer free Wi-Fi, smart TVs, and living areas with sofabeds, plus minifridges, microwaves and coffeemakers.Parking and hot breakfast are complimentary. Other amenities include an outdoor pool with a hot tub, as well as a fitness center and a convenience store. Coin-operated laundry facilities are on-site.
Things You Need to Know
- Guests liked the rooms
- 8 min drive to Wardle Fields Regional Park
- Some guests disliked the bathrooms
- Guests liked the service
- Guests liked the restaurant
- Guests mentioned hot tubs 11 times
- The fitness center has free weights
- One of the few hotels in the area with an outdoor pool
Feedback From Real Customers
Janet Keen
I had stayed here previously and thought it was great Unfortunately not so much this time First, they gave me the wrong room and I had to move to another
The reading lamp over the bed was broken and hanging by a wire (I have a picture) There was a shirt left by a previous guest (I assume) on top of the blankets in the closet (I have a picture of this too) The entire room felt dirt and definitely needed a good dusting everywhere I went out and bought some cleaning supplies The bedding was too small for the bed and pillows I also went out and bought a blanket so I knew it had not been used I was there from Thursday- to Monday No housekeeping When I did go down to get some towels, the staff was too busy talking in the dining area to even notice I’ve always liked Marriott but maybe it’s time to change
David Massey
Good hotel Quiet Easy access
The rooms were clean, the staff were friendly Modern vibeHad a terrific shower setupThe pool/hot tub are located outside Everyone driving by, working out or at the mental facility next door can see you So your Uber safeBreakfast was on par with the usual mid level breakfast: fake eggs, fake bacon Sometimes fake sausage They did have a potato/sausage thing one morning that was goodFor the hotel: great stay I would suggest…removing the bucket of drinks that has a sign that says Grab a Bite and Beverageit seems like this is complimentary I assume it’s happened in the past because you have a sub-sign that says not complimentary It just serves no real purpose and adds un-needed complications
Morgan Evans
The room was not clean, all the surfaces were dirty, hand prints in the bathroom, white crusty substance all over the couch and ottoman, dirt and hair in all the corners I found a bug in the bed The staff refused to clean my room even after kindly asking for service and informing them of the bug in the bed
They won’t clean your room until your 5th night, no exceptions!!!! Doesn’t appear they clean the rooms period!! Also the walls and floors are thin You can hear every footfall all around you even with the tv on Don’t spend your money here!!!
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3. SpringHill Suites by Marriott Lehi at Thanksgiving Point (3-star hotel)
- Address: 2447 W Executive Pkwy, Lehi, UT 84043
- Phone: (801) 341-6970
- Ratings: 4.2 (564 reviews) Very good
- Website : SpringHill Suites by Marriott Lehi at Thanksgiving Point
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Laid-back all-suite hotel offering free Wi-Fi, parking & breakfast, plus an indoor pool & a hot tub.
About this hotel
Off Interstate 15, this casual all-suite hotel is a 4-minute walk from the Butterfly Biosphere and a 6-minute walk from the Museum of Ancient Life at Thanksgiving Point.Relaxed suites offer free Wi-Fi and flat-screen TVs, plus desks and living areas with sofabeds. All feature coffeemakers, minifridges and microwaves.A breakfast buffet and parking are complimentary. There’s also an indoor pool, a hot tub and an exercise room. Other amenities include a terrace, a lobby lounge and 24/7 business center, as well as a coin-operated laundry.
Things You Need to Know
- Guests liked the clean rooms
- Walking distance to Thanksgiving Point and Butterfly Biosphere
- 10 min walk to nearest train station
- Guests liked the friendly service
- Guests mentioned hot tubs 16 times
- The fitness center has weight machines
Feedback From Real Customers
Rachel Holding
This room was spacious, clean, and well stocked of soaps, shampoos and other toiletries The outlets worked well and the trundle bed was a very comfortable couch in the room The TV was on a swivel and made it easy to see from the bed and the couch on the two sides of the room which had a small wall divider
The room was also well stocked with coffee makings and towels The breakfast in the mornings was served promptly and early They had juice, cereal, individual cartons of milk, packaged Belgian waffles, egg sausage muffins and fresh fruit The staff at the front desk was courteous and knowledgeable The parking lot was cramped in the front and dark in the back, it made it hard to find great parking The key return was easy at checkout In all a great stay for our wedding night
Jordon Hofman
You can’t ask for a better location! This hotel is right next door to Thanksgiving Point and right across the freeway from the Traverse Mountain Outlets It’s only an exit away from IKEA and ten minutes or so from the Hale Center Theatre It was perfect for our weekend getaway! The whole place was so clean and well kept
The room had two beds plus a couch with a pull out trundle It comfortably slept our family of 5 The breakfast was abundant and well stocked They even had hot breakfast sandwiches and burritos available that were great to take and go My girls loved swimming in the indoor pool and hot tub There was even a little gazebo area outside for relaxing and reading I would definitely stay here again!
Casey Swain
Great place to stay and our family loved the continental breakfast Waffles, oatmeal, fruit, egg omelet, with milk and juice There was more but I’m unable to remember it all! The room was decent there a few things like the shower curtain rod was falling off
There was also a small pool and a small hot tub Don’t let the pictures fool you! They are pretty small! But they do have a small gym which is pretty good considering other hotels only have a treadmill and a mirror!
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4. Courtyard by Marriott Salt Lake City Sandy (3-star hotel)
- Address: 10701 Holiday Park Dr, Sandy, UT 84070
- Phone: (801) 571-3600
- Ratings: 4.5 (467 reviews) Excellent
- Website : Courtyard by Marriott Salt Lake City Sandy
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Modern hotel with an indoor pool & an American restaurant, plus free WiFi & parking.
About this hotel
This modern hotel between Interstate 15 and Highway 89 is a 4-minute walk from the South Towne Center mall and an 11.8-mile drive from the Snowbird Ski & Summer Resort.Contemporary rooms offer free WiFi and flat-screen TVs with premium cable channels, plus desks, minifridges and coffeemakers. Some rooms feature whirlpool tubs, while suites offer separate living areas.Social spaces include a living room-style lobby, a picnic area and an American restaurant serving breakfast, dinner and Starbucks coffee. Other amenities include an indoor pool and an exercise room, plus a business center, 5 meeting rooms and free parking.
Things You Need to Know
- Guests praised the clean rooms and the beds
- 6 min drive to Cowabunga Bay Water Park
- Guests praised the friendly service
- Guests mentioned lobbies 13 times
- Guests mentioned “Bistro” 11 times
- The fitness center has weight machines
- Guests praised the indoor pool
- One of the few hotels in the area with a bar
Feedback From Real Customers
Chris Danielson
I often stay at this property when in town for business The staff has been great since day one and treat me like family Our company booked a meeting room for a few days and had several team members staying on property
The entire stay went off without a hitch and Jeffrey was amazing and took great care of us He was always available and whenever we needed something he was there If you are in town I highly recommend this facility for hotel or meeting needs
Andres Sanchez
This place is incredible Every time I walk through that front door I’m greeted by amazing and professional individuals From day one the supervisor “Hope” was accommodating and could probably give a seminar on customer service
I’ve stayed at this specific hotel for about a month and Spencer at the front desk was able to answer every question about the area and point me in the right direction with confidence Overall I hope to come back to this hotel in the near future The employees make establishment a great place to stay and that is why I can confidently give this place 5 star rating
K Condo
Negatives
Downstairs was newly remodeled But rooms didnt not match the nice lobby Room felt like it was another older hotel it ruined the cool vibe you got from the lobby Would not recommend for the price we paid No microwave No continental breakfastPositivesGreat outdoor area and pool Starbucks is a perk Ok parking Near mall and lost of shopping Beautiful lobby Nice staff
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5. Hyatt House Salt Lake City/Sandy (3-star hotel)
- Address: 9685 Monroe St, Sandy, UT 84070
- Phone: (801) 304-5700
- Ratings: 4.5 (787 reviews) Excellent
- Website : Hyatt House Salt Lake City/Sandy
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Modern all-suite hotel featuring free hot breakfast, Wi-Fi & a local shuttle, plus an outdoor pool.
About this hotel
Off I-15, this contemporary extended-stay hotel is 3.7 miles from the Loveland Living Planet Aquarium, 7.1 miles from Murray City Park and 14 miles from Downtown Salt Lake City.Ranging from studios to 2-bedroom suites, the modern units feature full kitchens, separate living areas and pull-out sofas, plus flat-screen TVs, work spaces and free Wi-Fi.Freebies include parking and a local shuttle. There’s also a heated outdoor pool, a gym, and a cocktail bar serving light bites, plus a 24-hour convenience store, a business center and meeting space.
Things You Need to Know
- Guests praised the large rooms and the kitchenettes
- Guests praised the bathrooms and the showers
- 10 min drive to Cowabunga Bay Water Park
- Guests liked the friendly service
- Guests praised the restaurant
- Guests mentioned “omelettes” 26 times
- Guests praised the fitness center, which has weight machines
- One of the few hotels in the area with an outdoor pool
Feedback From Real Customers
Aleisya Castro
Best time me and my husband had in a long time We would recommend this place to anyone Janette was so awesome, she made us feel very welcomed and so much ALOHA at the front desk
Ingrid made some delicious burger and fries, we didn’t have to wait long at all Jose the young boy refilled the pool towels when we needed it I love this place and we would definitely come back and love to see these awesome workersFood and the pool is great
Michael Stevenson
Excellent place to stay, right along the freeway Nice breakfast, hot coffee Rooms have stoves, microwaves, and full size fridge
Large bathroom and shower We had a problem with our AC but they fixed it right away Stayed two nights, housekeeping didn’t come with new towels or anything I guess you have to ask for service when staying more than one night?
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6. Courtyard by Marriott Lehi at Thanksgiving Point (3-star hotel)
- Address: 2801 W Club House Dr, Lehi, UT 84043
- Phone: (801) 768-1174
- Ratings: 4.4 (523 reviews) Very good
- Website : Courtyard by Marriott Lehi at Thanksgiving Point
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Casual hotel offering free Wi-Fi & parking, plus a bar/restaurant, an indoor pool & a hot tub.
About this hotel
Off Interstate 15, this relaxed hotel is a mile both from Ashton Gardens and from the Museum of Ancient Life at Thanksgiving Point.Laid-back, airy rooms offer free Wi-Fi, desks and flat-screen TVs, plus minifridges, microwaves and coffeemakers; some feature pull-out sofas. Suites add separate living areas.Parking is complimentary. Other amenities include a lobby lounge, a cafe and a casual bar/restaurant, as well as a courtyard with a fire pit. There’s also an indoor pool, a hot tub and an exercise room, plus a business center and meeting space.
Things You Need to Know
- Guests praised the clean rooms
- Walking distance to Thanksgiving Point and Butterfly Biosphere
- 12 min walk to nearest train station
- Guests praised the service
- One of the few hotels in the area with a restaurant
- Guests mentioned “Bistro” 13 times
- One of the few hotels in the area with a bar
Feedback From Real Customers
Jaimee Martinez (Turning_threads)
I really love staying here, beautiful rooms, mini fridge and microwave are always a plus as well I always get the best night of rest here, for a couple reason For one the beds are amazing and comfortable
For two the rooms are nice and quiet The only complaint I have is the digital key So many timed I was standing at the door trying the digital key 10-15 times before it works work, so frustrating
Brittany Skelly
Staff was super kind and attentive in all areas (front desk/café/room service) Rooms were very cozy and the view of the mountains was a treat The gym and pool were totally empty on the weekdays since the guests were mostly a working/business crowd
That’s an added bonus if you want to just hang out and relax on a Monday 🙂
Melissa Burns Mugisha
We stayed here recently, over February 12th-14th in a room with one king bed When we arrived at the hotel, we were greeted by a man who was automatically suspicious of us We’re not sure why, but because of that, he was very rude and curt with us
Thankfully the customer support lady was much nicer The room was nice, but the bathroom didn’t have conditioner or lotion provided, which we chose not to say anything about because we didn’t want to deal with the rude check-in assistant again and were only staying for 2 nights We decided to go to the pool which was completely empty the entire weekend we were there As soon as we entered, it was obvious to us why The whole pool and hot tub area smelled strongly like sewage I reported it immediately on the first day but it didn’t get taken care of before we left, even though I’m almost certain it was a health hazard The day we left, the check-out time was at 12:00pm At around 10:30am, the housekeeping staff knocked on our door, waking us up, despite the do not disturb sign on our door and the required check-out time being later Overall, it’s not worth the price and I would never stay here again Marriot usually does such a good job, but the hotel does not live up to its rating
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7. Crystal Inn Hotel & Suites – West Valley City (3-star hotel)
- Address: 2254 W, City Center Ct, West Valley City, UT 84119
- Phone: (801) 736-2000
- Ratings: 4.3 (872 reviews) Very good
- Website : Crystal Inn Hotel & Suites – West Valley City
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Modern rooms in a straightforward hotel offering an outdoor pool & a fitness center.
About this hotel
This straightforward hotel is a 2-minute walk from the Hale Centre Theatre, a 7-minute walk from the Maverik Center and 8 miles from Salt Lake International Airport.The contemporary rooms are equipped with flat-screen TVs, microwaves, minifridges and coffeemakers, plus Wi-Fi. Suites add extra space and whirlpool tubs.An airport shuttle is complimentary. Amenities include an indoor pool, a hot tub and a fitness center, as well as meeting facilities, a convenience store and an Internet cafe. A breakfast buffet is available, as is parking.
Things You Need to Know
- Guests praised the large, clean rooms and the beds
- 13 min drive to The Leonardo
- 12 min drive to Salt Lake City International Airport
- Guests liked the friendly service
- Guests praised the restaurant
- Guests praised the breakfast
- Guests praised the nightlife
- Guests praised the indoor pool and the hot tub
Feedback From Real Customers
Jerry Hardway
Pretty good location with easy access from the airport and interstate Staff is friendly and the hotel is generally okay The place is dated and it does show it’s age to some degree
My wife and I stayed two weeks here and it definitely wasn’t the best stay we ever had but it was acceptable They have a standard continental breakfast every day but no waffles or pancakes The rooms are fairly nice but nothing special Our microwave was old and the platter no longer rotated making it hard to evenly warm up food Our fridge didn’t have a freezer section but was cold enough to freeze water unfortunately There is also no temperature adjustment on said fridge The room did have a nice couch, chair, and table to allow for working from the hotel room The hotel internet was acceptable but we did bring a cellular hotspot to work from The bathrooms are small but look okay The shower was cold about half the time so I assume the water heating boilers cannot keep up with the typical demand from the guests Last but not least our sheets were dirty when we got into the room I definitely wouldn’t stay here if you want luxury but it’s cheap and doesn’t have bugs so it’s not all bad
Amber Dailey
Check in went fine Got to our room, it was decent Left for our concert then got back around midnight
Went to go to bed and pulled the sheets down to reveal 3 long hairs and 2 short hairs in my bed Called the front desk and they said they could move us to another room It’s midnight I’m not going to move to another room in the middle of the night after I had already unpacked all my things Had to be demanding that they come and make the bed with new sheets They finally did and I could finally go to bed Also when I finally laid down you could hear someone stomping around upstairs until 3 am I will not stay here again Not just the hair but the fact you can hear others in their rooms The manager gave us $25 off our stay I guess something is better than nothing but we will not be staying here ever again
Gabi German
Customer service: I said “good morning” or “hi” to more than 5 front desk employees and they didn’t say back All of them standing next to a “be kind” sign I found it sarcastic
Good location, easy access to train and restaurants all around itClean and confortable
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8. 5th East Hall – Bed & Breakfast (4-star hotel)
- Address: 455 E 200 S, American Fork, UT 84003
- Phone: (801) 770-4642
- Ratings: 4.3 (264 reviews) Very good
- Website : 5th East Hall – Bed & Breakfast
- Check-in time: 4:30 PM
- Check-out time: 11:00 AM
- Quick Summary: Intimate B&B offering plush, individually decorated suites, plus in-room breakfast & event space.
About this hotel
This intimate B&B and wedding venue is 3 miles from Utah Lake, and 9 miles from both Timpanogos Cave National Monument and Powell Slough Waterfowl Management Area.Plush, individually decorated suites feature Wi-Fi, flat-screen TVs and Keurig coffeemakers, plus fireplaces and minifridges. Some offer whirlpool or claw-foot tubs; individual touches may include jungle decor, round beds, under-floor fish tanks and/or water features. Room service is offered.Breakfast is served in-room. Event space is available.
Things You Need to Know
- 7 min drive to Evermore Park
- Guests mentioned “waterfalls” 11 times
- Guests mentioned showers 31 times
- Guests praised the bar
Feedback From Real Customers
Melissa Collado Freeze
We stayed in the Maui suite and really liked it Checking in was super easy and the room was nicely decorated There’s a lot of privacy and the whole experience was fun
The breakfast was good but came cold when we requested it at a later time, so I’d recommend getting it around 8 Although the suite was pretty cool, it had some things that needed fixing It took more than usual for both the bathroom sink and the shower to drain The toilet room was covered with a panel instead of a door We didn’t mind but we did notice the panel was a little difficult to fold Overall we had a good experience and would stay here again to try a different suite
Alex Condie
Our stay here was terrific! Each room is quite unique so my review only reflects staying in the Tahiti room The location is a little weird to find but when we arrived I was happy with being able to just key in the code and get straight into our room – no check in process whatsoever I really liked the theming of the room with real sand and the floor fish tank being nice touches
Bed was surprisingly comfortable (but the frame really needed some WD-40, so squeaky!) The breakfast was good and they were flexible on when to bring it The complementary snacks and movies in the hallway were nice as well This is specific to the Tahiti room but I didn’t realize there was no standing shower, just the tub and a short shower head wand It wasn’t really a problem but if we stayed for more than one night it would be a bit of a painOverall though, we had a wonderful time and will be back
Cole Jolley
My wife surprised me with a weekend getaway at 5th East Hall – Bed & Breakfast It was a ton of fun going into the Tahiti themed room and spending the evening thereWhat we enjoyed about the place:- We loved the theme and how they tied it into everything found within the room
Because of the Tahitian theme, there was actual sand in our room near the large tub- There were complementary snacks and a complementary breakfast, as long as we requested it which wasn’t bad- They had a small DVD selection that you could take a movie from to watch in your roomThe reason for taking off a star:- The bed The frame for it was beautiful and fit right into the theme It squeaked like no one’s business You move slightly and it would make a loud squeak Enjoying each other’s company made for a stressful time when our room was right next to the front desk Even sleeping in the bed was rough Didn’t get a restful night due to it making constant noisesWonderful place that we will visit again! Would recommend
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9. Holiday Inn Express & Suites Sandy – South Salt Lake City, an IHG Hotel (2-star hotel)
- Address: 10680 S Auto Mall Dr, Sandy, UT 84070
- Phone: (801) 495-1317
- Ratings: 4.0 (514 reviews) Very good
- Website : Holiday Inn Express & Suites Sandy – South Salt Lake City, an IHG Hotel
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Laid-back hotel offering complimentary Wi-Fi, breakfast & parking, plus an indoor pool & hot tub.
About this hotel
Off Interstate 15, this unassuming hotel is 2 miles both from the Mountain America Exposition Center and from the Loveland Living Planet Aquarium.Relaxed rooms offer free Wi-Fi, flat-screens, desks and coffeemakers, plus minifridges and microwaves. Suites add separate living areas with sofabeds.A breakfast buffet and parking are complimentary. Other amenities include an exercise room, an indoor pool and a hot tub, as well as a coin-operated laundry and a business center. Pets are welcome for a fee.
Things You Need to Know
- Guests liked the rooms and praised the beds
- 7 min drive to Cowabunga Bay Water Park
- Guests praised the friendly service
- Guests praised the indoor pool and the hot tub
Feedback From Real Customers
Kev Nowers
The location was convenient and seemed pretty secure Check in was efficient and we were treated well with all staff interactions Cleanliness was good throughout the property
Breakfast was standard fair with an okay variety but pretty meh quality I didn’t have high expectations and unfortunately wasn’t surprised by a stellar tasting breakfast either It’s good enoughI did feel misled regarding our room Realizing that some of this is on me for not doing better research when booking, it was disappointing to book a ‘suite’ to find it just a standard room with two beds and a pull out all in the same space My previous experience with booking suites involved having some separation in sleeping space This meant our space was cramped with 5 people but it workedI would stay here again, but make sure you know what you are getting if booking a ‘suite’
J Spence
Had a nice stay here overnight The woman checking me in was very hospitable They should give her a uniform to wear though so she can feel good about her job
The room was clean Pet (dog) fee was $20 which is why we stayed here Typical HIE breakfast in the morning, which is always nice to haveAs most places go in SLC/UT – absolutely 0 social distancing or mask wearing here – save one housekeeper And we wonder why we’re still in this 2 1/4 years later I guess to be expected when all the license plates are from UT/NV/IDAlso didn’t see many (or any) hand sanitizing stations Expect to have your personal space invaded by the geriatrics in the morning buffet line, breathing all over your food
Leeroy Mitchell
I would like to say first the Housekeeping staff is amazing and deserve 5 stars! I stayed at this property for 3 weeks while my place was being prepared Miss Martina is the best! Ashley at the front desk was accommodating and understanding deserve 5 stars! She went over and beyond to ensure my stay was a relaxing experience Now I will explain why this property is not getting 5 star because the lady that do the breakfast is by far the meanest individual I ever met
She is so damn lazy and spend most of the time on her cellphone Breakfast is the worst and she rarely put out multiple items! Everything is always undercooked and poorly managed! I wouldn’t want no one to lose there jobs but they may need to consider sitting her down and having a conversation with her!
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10. Embassy Suites by Hilton South Jordan Salt Lake City (3-star hotel)
- Address: 10333 S Jordan Gateway, South Jordan, UT 84095
- Phone: (801) 617-4040
- Ratings: 4.5 (785 reviews) Excellent Eco-certified
- Website : Embassy Suites by Hilton South Jordan Salt Lake City
- Check-in time: 4:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Low-key studios & 1-bedroom suites in a relaxed hotel with a laid-back restaurant & an indoor pool.
About this hotel
Off Interstate 15, this casual all-suite hotel is 4 miles from rides at Cowabunga Bay Water Park, 5 miles from Dimple Dell Regional Park and 21 miles from Salt Lake City International Airport.The relaxed studios and 1-bedroom suites come with flat-screen TVs, minifridges, microwaves, and tea and coffeemaking facilities, as well as sofabeds. Wi-Fi is also available.Breakfast and nightly happy hours are complimentary. Other amenities include a laid-back restaurant and a bar, as well as a gym, an indoor pool and a hot tub.
Things You Need to Know
- Guests praised the large, clean rooms and the beds
- 9 min drive to Loveland Living Planet Aquarium
- One of the few hotels in the area with room service
- Guests praised the laid-back restaurant
- Guests mentioned “omelettes” 40 times
- Guests liked the fitness center
- Guests liked the hot tub
- One of the few hotels in the area with a bar
Feedback From Real Customers
Heather Daniel
Our house ended up being delayed by a month, so we had to keep extending our stay here by “two weeks” Our experience here was far superior to any other hotel I have ever stayed at Kerri-Ann and Brenna were so friendly and welcoming and both went above and beyond! They even mailed us a congratulations on our new home card! We tried every hotel in the Salt Lake area while we looked at houses and this was the best hotel out of all of them
It is very quiet which is my number one requirement It is clean, has everything you could need, and a delicious breakfast and fun happy hour
Rachel Matheson
Everything was great! The hot breakfast was phenomenal The room was spacious, the pool/spa was a good size, and the fitness center had a lot of options The young woman at the front desk was very helpful and kind
Only 2 things were not perfect, the bathroom sink did not drain well and the bed was less than adequate The bed was pretty uncomfortable That being said, I would stay here again
M M
We were extremely happy with our stay The beds were comfortable, the breakfast was outstanding, & the staff was very friendly I used the guest laundry – it was $1
50 to wash & $150 to dry I like to pack light, so being able to do the laundry when traveling with kids really helps cut down on the amount of things we have to pack So convenient!I wasn’t enthused there is a daily parking fee, but it was reasonable-$1000 a night Seemed unnecessary though It’s not like there was limited parking available like there is in big cities like Chicago & New York 🤔
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11. Homewood Suites by Hilton Salt Lake City Draper (3-star hotel)
- Address: 473 W 13490 S, Draper, UT 84020
- Phone: (801) 509-7000
- Ratings: 4.4 (607 reviews) Very good Eco-certified
- Website : Homewood Suites by Hilton Salt Lake City Draper
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Modern suites with kitchens in a relaxed hotel offering an indoor pool, a gym & free breakfast.
About this hotel
This informal all-suite hotel offering distant views of the Wasatch Mountains is a mile from Interstate 15 and 4 miles from the Loveland Living Planet Aquarium.Understated, modern suites provide complimentary Wi-Fi, HDTVs, kitchens and sofabeds; some have mountain views. Upgraded 1-bedroom suites come with living rooms.Freebies include parking, regular evening socials and grocery shopping service, plus a hot breakfast buffet served in an airy dining room that features floor-to-ceiling windows. There’s an indoor pool, a hot tub and a fitness room, as well as a terrace with a fireplace.
Things You Need to Know
- Guests praised the kitchenettes
- 8 min drive to Loveland Living Planet Aquarium
- Guests liked the large rooms but some complained about the beds
Feedback From Real Customers
Jannette G
We stayed one night Very clean room on the second floor It’s a new building so everything is in great condition
Check in was easy and fast My kids enjoyed the pool and complimentary breakfast Some options were cereal, oatmeal, pastries, eggs and sausage The only issue I had was having to pay for parking , $7/day There was nothing special about parking, not even covered/gated parking
Ariana Mas
Taylor and Lane are spectacular! They truly are the definition of customer care and what every front desk staff should strive to be I had a small issue but they were so helpful and put me at ease that all would be ok and it was thanks to their assistance One of the supervisor ladies was not so helpful or friendly
Probably one of those promotions for the amount of time with the company not based on merit because she acts like she does not have to do anything for anyone I’m just happy I did not have to deal with her much Overall my stay was wonderful I only had to deal with supervisor grumpy pants when I was leaving but it was very unprofessional of her to yell at my daughter Noone should ever yell at a child especially if he/she are not their ownBreakfast was great except for the last day the oven blew up so they did not have hot breakfast but the kitchen staff were so sweet and loaded us up on fruit and yogurtIf you are one of those who prefer a hotel within walking distance to a store or shops this is not it but it’s a short drive like 5 minutes to a 711 Rooms are beautiful spacious and modern Cleaning staff are generous with towels and kitchen supplies I was very happy wish I could have stayed longer Thank you Lane and Taylor!
Christine Myers
Might want to clean the vents in bathroom once in awhile They charge for parking
why??? I understand downtown hotels where parking is limited but here I don’t understand I was taking a shower and discovered the conditioner bottle was empty If you are a woman you understand how annoying it is not to be able to condition my hair The bottles are locked to the shower wall so I couldn’t even tip it upside down to get any little amount Mattress are not comfortable Breakfast was disappointing So at 7:15am breakfast items not being warm doesn’t make sense I understand at 9:50am why they might have gone coldThe positives are that the room was really large and it has a good kitchen
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12. Holiday Inn South Jordan – Slc South, an IHG Hotel (3-star hotel)
- Address: 10499 S Jordan Gateway, South Jordan, UT 84095
- Phone: (801) 553-1151
- Ratings: 4.5 (351 reviews) Excellent
- Website : Holiday Inn South Jordan – Slc South, an IHG Hotel
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Straightforward rooms & suites in a simple property with a restaurant, a gym & an indoor pool.
About this hotel
A 5-minute walk from trains at South Jordan Station, this straightforward hotel is 2 miles from the Loveland Living Planet Aquarium and 8 miles from the Henry J. Wheeler Farm.Laid-back rooms feature free Wi-Fi and flat-screen TVs, plus minifridges, microwaves and coffeemakers. Suites add pull-out sofas, living rooms and whirlpool tubs. Room service is available. Kids age 12 and under stay at no charge with an adult.Freebies include parking and an area shuttle. There’s a relaxed restaurant/bar offering breakfast and dinner. There’s also an indoor pool, a hot tub and a gym, all available 24/7, along with a business center and a 24-hour market.
Things You Need to Know
- Guests praised the clean rooms
- 7 min drive to Cowabunga Bay Water Park
- 4 min walk to nearest train station
- Guests praised the service
- Guests mentioned restaurants 34 times
- One of the few hotels in the area with a bar
Feedback From Real Customers
Vanessa Koliver
Got here early, was denied check in at 11 but front desk didn’t even try to be accommodating It’s not like they’re at capacity — the hotel is a dead zone — there is nobody here There is a hotel just a block away, Embassy Suites, which is far superior at the same price point and was allowing early check-in
Despite making her aware of this, she told me I’d have to pay a half day rate just to get access an hour earlier Despite many friendly attempts at pleading (I told her I just quickly needed to change and wash my face to head out for a business meeting — but she didn’t care, and even went as far to ask me if I had a car… ???? I didn’t need to go kill time I needed a few minutes to prep for an important meeting)This place looks like it was renovated in the last 10 years or so, but you’ll have a very low ROI if customer service sucks In the business of hospitality, sometimes it’s in your best interests to make concessions for friendly (not overly demanding) customers, ESPECIALLY when it costs you nothing to do so I’ll have to come to South Jordan for business often but will most certainly choose the Embassy Suites over this Holiday Inn next time and will be advising my company to stay away from this place
Kristi Smith
My husband and I stayed in a one bedroom suite with a jetted tub Everything about our stay was PERFECT We arrived earlier than expected but the front desk clerk allowed us to check in an hour earlier
When we entered our suite, it was so clean and spacious The main bathroom was huge with a large (dual head) shower and relaxing bubbler tub There was also a second half bath in the living room area that was handy The bed was really comfortable, the fireplace cozy, and the tvs were HUGE The bedroom had double doors to separate the living room area which was nice to allow my early bird husband to watch tv while I slept Each room had it’s own climate control which we liked as well Everything exceeded our expectations and we really enjoyed our stay We’ve stayed in multiple hotels in the Salt Lake area and this is (by far) our favorite place to stay The overall vibe is safe and welcoming, the building orderly and clean, and you can tell that management takes their job seriously
Dionna Crofts
Rooms where clean, staff was friendlySucks there was no shuttle from the airport to hotel, but I understand people don’t want to workReason for my review: I accidentally book my hotel for the wrong day
That’s on me, whoopsI get to the hotel, the girl tells me it’s for the wrong day, but not to worry she could switch it to the night I neededI woke up this morning to a charge from the hotel (full price) for a room I was not even able to stay in I don’t even live in the same state
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13. SpringHill Suites by Marriott Salt Lake City Draper (3-star hotel)
- Address: 12111 S State St, Draper, UT 84020
- Phone: (801) 572-1800
- Ratings: 4.5 (717 reviews) Excellent
- Website : SpringHill Suites by Marriott Salt Lake City Draper
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Contemporary all-suite hotel with a gym & an indoor pool, plus free Wi-Fi & hot breakfast.
About this hotel
Just off I-15, this modern all-suite hotel is 2 miles from Loveland Living Planet Aquarium and 9 miles from Thanksgiving Point garden.Contemporary suites have free Wi-Fi, iPod docks, and flat-screen TVs with premium cable channels, plus desks with ergonomic chairs, and separate living areas with pull-out sofas. All offer microwaves, minifridges and coffeemakers.Freebies include a hot breakfast buffet and parking. There’s also an indoor pool, a hot tub, an exercise room, and a patio with a fire pit. Other amenities include a convenience store, a 24/7 business center, meeting rooms and laundry facilities.
Things You Need to Know
- Guests praised the large, clean rooms and the beds
- Guests praised the kitchenettes
- Guests praised the bathrooms
- 3 min walk to Cowabunga Bay Water Park
- Guests praised the friendly service
- Guests mentioned hot tubs 11 times
- The fitness center has weight machines
- Guests praised the nightlife
Feedback From Real Customers
David Massey
Customer service is goodClose to lots of places to eatBed is comfortableDidn’t try gym or poolGood parkingShower is a bit odd You have to get wet to turn the shower on But it’s a good shower
The body wash and shampoo in the hotel smells really nice and I will be looking to get some for sureBreakfast is good…enough I hate to seem disparaging But I travel a lot I dislike fake eggs But had good meat, had some fruit, etc
Tom O
Located between highway exits across the highway from the AquariumRooms were clean and nice Small fridge, microwave and large screen TV
Next door there is the Leathernecks Bar and Grill Good place for a beer and burgerThe Black Bear is a great place for a well portioned breakfast, lunch or dinnerAbout a 10/15 minute walk there are a couple of shopping centers Everything from Kohl’s to Smith’s GroceriesThe only downside was that the location is really not that convenient for mass transit
{PFG} Professor Frankly Gaming
l spend a whole week in this hotel with my boyfriend and the rooms are clean and comfortable the bed is nice and soft and the room is nice and cool(tho you can change the temperature however you want) The only thing I would like to change is the breakfest and their options, but the scrambled egg is the best egg you will ever eat in your life
Even tho the breakfast has minor problems this hotel is a great place to stay while you explore Salt Lake City
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14. Hilton Garden Inn Lehi (3-star hotel)
- Address: 3150 Hotel Lp, Lehi, UT 84043
- Phone: (801) 341-6333
- Ratings: 4.5 (532 reviews) Excellent Eco-certified
- Website : Hilton Garden Inn Lehi
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Warm rooms, some with mountain views, in a casual hotel offering a restaurant & an indoor pool.
About this hotel
In a commercial area off Interstate 15, this informal hotel with mountain views is a mile from the Outlets at Traverse Mountain and 2 miles from Thanksgiving Point Golf Club.Warmly decorated rooms come with free Wi-Fi and flat-screen TVs, plus microwaves, minifridges, and tea and coffeemakers; some feature mountain views. Limited room service is available.Parking and an area shuttle are included. Other amenities consist of a laid-back restaurant, a lobby bar and a convenience store, as well as an indoor pool, a gym and coin-operated laundry facilities.
Things You Need to Know
- Guests praised the clean rooms
- Walking distance to the Museum of Ancient Life at Thanksgiving Point and Thanksgiving Point
- One of the few hotels in the area with room service
- One of the few hotels in the area with a restaurant
- Guests mentioned “Housekeeping” 10 times
- Guests liked the breakfast
- One of the few hotels in the area with a casino
- One of the few hotels in the area with an outdoor pool
Feedback From Real Customers
Joey Patrick
The quality staff really make the difference in this hotel Yes, the rooms are comfortable, spacious, and clean Yes, the food is the quality you’d expect out of Hilton
But, the staff goes above and beyond to make your stay enjoyable Everyone from the shuttle drivers to the desk staff are friendly and definitely exceeds expectations My only detracting comment is that the pool is super small and very noisy if multiple people are in there Still an enjoyable experience though
Steff Gorden
I would stay here again! Although it was pricey for a couple of stays it was worth it The staff took great care of me Breakfast was delicious and the rooms were a warm and welcoming stay
Rebecca in housekeeping was so sweet and after I asked her to clean my room she didn’t hesitate to go above and beyond what I asked The front desk was friendly and welcomed me with warm smiles This hotel does an amazing job!
ross langhans
Absolutely super nice people! I left a bag by the front door, and only realized it when I was a couple hundred miles from there They made sure my bag was taken care of, and had it sent to me back in Minnesota Of course I had to pay the shipping, but how great it is that the management there would go out of their way to get my bag back
On top of that, it really is a beautiful property!Thank You!!
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15. Holiday Inn Express & Suites Lehi – Thanksgiving Point, an IHG Hotel (3-star hotel)
- Address: 3701 N Ashton Blvd, Lehi, UT 84043
- Phone: (385) 336-8384
- Ratings: 4.6 (498 reviews) Excellent
- Website : Holiday Inn Express & Suites Lehi – Thanksgiving Point, an IHG Hotel
- Check-in time: 3:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Straightforward hotel featuring an indoor pool & a hot tub, plus complimentary breakfast & Wi-Fi.
About this hotel
Off I-15, this straightforward hotel is 1 mile from museums and gardens at Thanksgiving Point, and 6 miles from the Traverse Mountains.Relaxed rooms offer complimentary Wi-Fi, flat-screens, Blu-ray players and iPod docks, as well as minifridges and microwaves. All have tea and coffeemaking equipment. Suites provide sofabeds. Kids age 19 and under stay at no charge with an adult.In addition to parking, a breakfast buffet, served in a casual dining room, is free. Other amenities include an indoor pool and a hot tub, plus a fitness center.
Things You Need to Know
- Guests praised the clean, large rooms and the beds
- Guests praised the bathrooms
- 3 min drive to the Museum of Ancient Life at Thanksgiving Point
- 14 min walk to nearest train station
- Guests praised the friendly service
- Guests praised the indoor pool and the hot tub
- One of the few hotels in the area with a bar
Feedback From Real Customers
Squatch Bunny
Would definitely stay again!Very nice and clean hotel at reasonable rates It’s obviously pretty new and in a great location There are several restaurants within walking distance and an outlet mall close by
Free breakfast was nice and fresh Beds were comfortable After 3 weeks of traveling it was nice to finish our trip with great accommodations I wish more of the hotels we stayed at were this great
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16. Best Western Plus Cotton Tree Inn (3-star hotel)
- Address: 10695 S Auto Mall Dr, Sandy, UT 84070
- Phone: (801) 523-8484
- Ratings: 4.4 (1137 reviews) Very good
- Website : Best Western Plus Cotton Tree Inn
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Warm rooms & suites in an understated hotel offering an indoor pool, a patio & free breakfast.
About this hotel
Off I-15, this laid-back hotel is also 2 miles from Loveland Living Planet Aquarium and 20 miles from downtown Salt Lake City.Relaxed, warm rooms come with flat-screens, minifridges, coffeemakers and desks, plus free Wi-Fi. Some have balconies. Suites add separate living areas and/or pull-out sofas. Kids age 17 and under stay at no charge in a parent’s room.Hot breakfast and parking are complimentary, as is an area shuttle. Other amenities include an indoor pool, a hot tub and a patio, plus an exercise room and a business center.
Things You Need to Know
- Guests liked the clean rooms and praised the beds
- Guests praised the friendly service
- Some guests complained about the kitchenettes
- Guests praised the restaurant
- Guests mentioned “shopping malls” 13 times
- Guests praised the breakfast
- Guests praised the indoor pool and the hot tub
- Guests praised the bar
Feedback From Real Customers
marco gonzalez
We stay here quite often for personal and business trips The rooms are always clean and quiet We love that the pool is open during the late hours
There is plenty of grass areas outside for pets The location feels safe and we have never had any issues with work materials in the trucks The elevator is a little wobbly so we have taken the stairs quite a bit which is inconvenient with bags We do stay often so it would be nice to get a discount after multiple stays and being loyal!
Sunshine “MamaSun” Krunglevich
We stayed at this best western on a spring break trip to Salt Lake city We traveled with a dog, they hold a $25 cleaning fee per night for this We were only charged a total of$25 for cleaning after we left
Probably due to having a yellow lab that shed quite a bit, so I understand and am not upset about it The rooms were very clean, the bathrooms were very clean, the hallways had a few ” sprinkles” of evidence of others staying there, but those things were not there the next day, ie, they clean this place to to bottom daily My only complaint world be that the mattresses are spring mattresses and you can tell they could use an update Overall the nights sleep was comfortable, but I did miss my memory foam bed from home Highly recommend this best western, centrally located, friendly and helpful staff, free breakfast, pool, and clean rooms!!!
Andy Gorrospe
Good location near the main road and has Wendy’s right beside it Lobby is small and so is the breakfast area Has a pool which is great, however, you have wet guests walking to their rooms and dripping on the carpet making the hallway and elevator smell dank (which would be ok if I were at the beach)
The shower handle (to turn the water on) also requires some force to pull, I thought I was going to snap it off the wall Front desk staff are nice and friendly Mixture of pros and cons but enough pros for 4 stars
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17. Hilton Garden Inn Salt Lake City/Sandy (3-star hotel)
- Address: 277 W Sego Lily Dr, Sandy, UT 84070
- Phone: (801) 352-9400
- Ratings: 4.4 (831 reviews) Very good Eco-certified
- Website : Hilton Garden Inn Salt Lake City/Sandy
- Check-in time: 3:00 PM
- Check-out time: 12:00 PM
- Quick Summary: Modern suburban hotel with an American restaurant, business center & indoor pool, plus free WiFi.
About this hotel
This suburban hotel is less than 2 miles from Rio Tinto Stadium and under 15 miles from downtown Salt Lake City.All rooms offer contemporary decor, custom-designed beds and flat-screen TVs with premium cable channels, plus microwaves, minifridges and free WiFi. Suites add separate living areas and whirlpool tubs.A cooked-to-order breakfast is available (fee), and there’s an on-site American restaurant, as well as a lounge and a 24/7 pantry. Guests can visit the 24/7 fitness center, indoor pool and whirlpool. Additional perks include 4 meeting rooms and a business center, plus free parking and shuttle service to the Trax station.
Things You Need to Know
- 9 min drive to Cowabunga Bay Water Park
- One of the few hotels in the area with room service
- Guests praised the service
- Guests liked the lobby, mentioned 23 times in reviews
- Guests praised the fitness center
- Guests liked the hot tub
- One of the few hotels in the area with a bar
Feedback From Real Customers
Alicia Reyes-Vasquez
Check in was super easy Staff member at front desk made me feel comfortable The room was clean & the stay was great, but unfortunately I left my phone charger behind and left the state
I called the same night I checked out and was told I had to call back the next morning When I called the next day to speak to the supervisor for lost and found they told me they hadn’t found anything and they did not have my charger I only stayed for the night and remember clearly that I forgot to grab it I gave them the benefit of the doubt and checked my duffel bag that only had one outfit in and it wasn’t there I’m just so sad that my charger won’t be returned
Clay Mills
Con #1: They asked for my card even though I had the reservation OPEN on my phone, when I asked why they said “to have on file in case of damage” This is common practice at hotels so it was fine by me and I gave it to them I found out later after we got home that the hotel charged us AGAIN! I have called multiple times and they keep telling me they cannot access their employee account to fix it and that the “manager” will call me back to take care or it
It has been five days and I still haven’t heard from one manager and the charge is still showingCon #2: Bed was not great, could not get comfortable and woke up with a very sore backCon #3: Besides two packets of coffee, everything is an extra fee It wouldn’t surprise me if they charged people $10 if they were walking through the lobby with squeaky shoesPros: It was very clean
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18. Hampton Inn Lehi-Thanksgiving Point (3-star hotel)
- Address: 3576 N Ashton Blvd, Lehi, UT 84043
- Phone: (801) 766-1186
- Ratings: 4.3 (570 reviews) Very good Eco-certified
- Website : Hampton Inn Lehi-Thanksgiving Point
- Check-in time: 3:00 PM
- Check-out time: 11:00 AM
- Quick Summary: Simple, modern lodging offering free hot breakfast & drinks, plus an indoor pool & a gym.
About this hotel
This modern hotel is a mile from the shops, cafes and museums at Thanksgiving Point. It’s also 10 miles from Utah Valley University.Simple rooms include free Wi-Fi and flat-screen TVs with HD channels, as well as minifridges, coffeemakers and microwaves. Some rooms have pull-out sofas.Freebies include hot drinks, parking and hot breakfast (served daily on-site), as well as takeout breakfast bags. There’s a 24/7 snack shop, an indoor pool and a gym.
Things You Need to Know
- Guests praised the beds
- 4 min drive to the Museum of Ancient Life at Thanksgiving Point
- 13 min walk to nearest train station
- Guests liked the service
- Guests mentioned hot tubs 13 times
- Guests praised the indoor pool
Feedback From Real Customers
Heather Swearingen
We stay here when visiting family Sharron and Kyle are so accommodating to their guests! Our rooms are always clean along with the rest of the common areas in the hotel
thanks Gina! We needed some Ibuprofen one night and the young man at the front desk offered some up so we didn’t have to run out to get some A plus service from everyone we deal with We look forward to our next visits
Colin Marson
Worst Hampton Inn experienceHad requested a room on the main floor in our reservation Not available
Room stunk – window was left open Window was so dirty (picture attached)Fridge didn’t workAC would turn on intermittently even when it was turned off manuallyIce machine was out of serviceNo hot water in the sink or shower ( evening when we arrived or next morning)Breakfast selection was terribleTried communicating with a manager – none on site (Hilton website – is not conducive to making a complaint Although we have received surveys in the past from our stays @ Hampton Inns – nothing was forthcoming this time)Although we have stayed at this location in the past – this was definitely a disappointment
Steve Garvin
Worst customer service EVER! The hotel general manager, or “top dog” (as he called himself) just hung up on me when I called to get the regional manager’s number to address my issue of leaving items in my hotel room closet, totally my fault I called to have them check the closet, the manager said nothing was found, you can call back tomorrow…no offer to take my name and number When I called a second time to get the regional’s number, I was told “Sir, you just misplaced your stuff” (I always misplace my suit for my sons wedding, a coat, two shirts and tie!)
He raised his voice as he assured me that all rooms and closets are thoroughly check after each customer…I said I know they don’t because my son and his family stayed in another room and had “used” bathroom towels piled up in their closet “Sir, you are questioning the integrity of my staff!” No, I replied, I just want the closet checked in room 211 “I am sure you just misplaced your items sir” I didn’t want to argue so I just asked again for the regional managers phone number…”we don’t give that out, there’s no way I am giving that to you…you would have to call corporate Okay, can I have that number? You can find it online…click He hung up on me…unbelievable! I wasn’t even going to complain to him about how his desk clerk the night we checked in could not figure out how to process an online reservation combined with an added night that we booked I did mention to the GM as a courtesy when we did check out that they needed to fix the faucet in our room…oh yea, those faucets are a horrible design he said, they spin and leak water all over the counter Exactly, I said…it’s a known issue, he replied Breakfast food and service was great, location is great, the leader of this hotel not Great at all, except in his mind You just lost a customer and actually made a very easy situation to address a BIG issue, because he didn’t know how to simply listen to a customer, address the concern without sarcasm, and find a resolution Now, I will voice my experience to everyone I know… family, fellow business travelers, etc I will now use this as a story in my business and training meetings across 5 surrounding states, including UT, of how NOT to solve a customer need/request Yes, Top Dog, you will be famous for this horrible interaction and how your condescending attitude has now made you a legend for the wrong reason I will insure that I do get to speak with your regional manager and let that person know what a poor GM they have hired and how that person has damaged the reputation of Hampton Inn! NOT a Top Dog in any sense of the word!
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