hotel with pool in Roseville, MI

1. Holiday Inn Express Detroit-Warren (Gm Tech Ctr), an IHG Hotel (3-star hotel)

About this hotel

A 20-minute drive north of Detroit, this modern lodging is next to I-696 and 2.6 miles from the General Motors Technical Center.Straightforward rooms come with flat-screen TVs and desks, plus premium cable channels, coffeemakers and whirlpool tubs. Kids 19 and under stay free with an adult and there’s free WiFi in every room, as well as a choice of hard and soft pillows.The facility also offers a free breakfast bar as well as a complimentary light dinner 3 times a week. There’s an outdoor pool and a fitness room, plus a 24-hour business center and on-site parking.

Things You Need to Know

  • Guests praised the rooms
  • 11 min drive to Detroit Zoo
  • Guests praised the friendly service
  • Guests mentioned hot tubs 13 times
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Josué Gómez

We stayed 2 weeks and had a good time Rooms are spacious and with a desk for working, TV worked fine always and had good variety of channelsBreakfast is good, we would just have liked more that they added more variety to the food options

After two weeks it was very hard to get always the sameWe had some issues in our room, but maintenance came quick and fixed always all of the issues and always was very polite We are thankful for that!

May N.

Really enjoyed my stay here! From the check-in counter, lobby, to the room, sheets, bathroom, everything was clean Loved the shampoo and conditioner that was provided as well I was happy the room came with a mini fridge and microwave

The staff were all friendly, especially Sunny! He was quick, very pleasant to speak to, and overall, really great

Karul Cunningham

I wish I had looked into the reviews a little more in depth The bed linings were the absolute worst!!!!!! There were stains on the bed sheets, hair on the pillows, hair on the sheets and pretty much awful!!!!! We had to ask for spare sheets and that we shouldn’t have to do because putting clean linen on isn’t my job as a customer There also appeared to be fresh dry blood on one of the pillow cases

The laundry service who cleans the linen is horrible as some of the linen had obvious burnt marks on it The room felt damp and so that gave it a moldy mildew sort of smell I will never stay here again and have never left a hotel before check out but here I did I would have rather sleep in the vehicle but my husband said it’s unsafe I would give it no stars but I think you have to select at least one The staff was nice but I would take cleanliness over politenesses if I had to choose It’s about comfort where you lay your head

2. Hampton Inn Detroit/Roseville (3-star hotel)

About this hotel

This relaxed hotel is a mile from Macomb Mall, 6.3 miles from the Lake St. Clair Metropark on the waterfront, and 20 miles from downtown Detroit.Low-key rooms have free Wi-Fi, flat-screen TVs, work desks and ergonomic lap desks. They also include coffeemakers, minifridges and microwaves, and upgraded rooms add pull-out sofas.Complimentary perks include hot breakfast (or breakfast bags to go) and parking. There’s a courtyard patio, an indoor pool and a fitness room, as well as a business center and laundry facilities.

Things You Need to Know

  • The rooms have TVs
  • 14 min drive to Michigan Transit Museum
  • Guests praised the friendly service
  • Guests mentioned hot tubs 11 times
  • Guests mentioned “Housekeeping” 10 times
  • The fitness center has free weights
  • One of the few hotels in the area with a casino
  • Guests praised the indoor pool

Feedback From Real Customers

Kaitlin Pacheco

Room was pretty nice and clean However the walls seemed paper thin and we were unfortunately near the elevators so lots of traffic Any sounds in the hallway sounded so loud like they were in the room with us

I also found two hairs in the shower that definitely weren’t ours But in general, room was pretty spacious and clean Bathroom was large, shower was huge too Breakfast was too early in my opinion ended at 9am Could definitely run later especially on a Saturday when people prefer to sleep in

Bev M

The rooms are a little smaller then other Hamptons I have stayed at but they are clean and updated The staff was so very nice and friendly! I got almost 2 hours away when I realized I forgot something very important and valuable in the room I called the front desk and explained

They found it, and called be back to let me know it would be waiting at the desk for me The staff is amazing

Bitsy

This place was TERRIBLE If it wasn’t daytime when I was sitting in the room and smelled exhaust, I would probably have not woke up A trunk with a trailer was idling right by our first floor window

The air conditioner was pulling in the exhaust When I told the staff she wasn’t concerned at all I told her how lucky the hotel was that my husband and I didn’t die from carbon monoxide poisoning Again, I don’t think she even believed me I used to like Hampton Inns NOT ANYMORE They have went way DOWN IN A QUALITY STAY PEACE OUT HAMPTON✌

3. Courtyard by Marriott Detroit Warren (3-star hotel)

About this hotel

This modern hotel is a 2.7-mile drive from the Maple Lane Golf Club and a 10-mile drive from the shores of Lake St. Clair.Contemporary rooms offer free WiFi and flat-screen TVs with premium cable channels, plus desks, minifridges and coffeemakers. Some rooms feature pull-out sofas, as do suites, which also add living areas and microwaves.Social spaces include a living room-style lobby, an outdoor courtyard and an American restaurant serving Starbucks coffee. Other amenities include an indoor pool and an exercise room, plus a business center with workstations and printers, meeting space and free parking.

Things You Need to Know

  • 12 min drive to Red Oaks Waterpark
  • Guests liked the service
  • Some guests complained about the American restaurant
  • Guests mentioned “Bistro” 16 times
  • Guests mentioned microwaves 10 times
  • The fitness center has free weights
  • Guests liked the bar

Feedback From Real Customers

Jamie R

Our softball team (11 families) just stayed at this hotel for five nights for a softball tournament The hotel was clean, quick to answer any of our questions and gave us great service The Courtyard was perfect for our families to gather and spend time between games

The landscaping was very pretty and it was designed for socializing It was a huge part of making the experience really enjoyable for everyone Overall, amazing experience and about one of the best hotels I’ve ever been to for a group outing Every hotel should have a courtyard!

Dealraider Sales

Courtyard is usually a predictable and above average brand by Marriott However, this property is well below average First it’s not in a great area

Second, the building itself is run down on the inside – the front desk told me they were supposed to get a refurbishment in 2020 but still don’t have one planned, it’s well overdueWhat made it really bad was the walls were paper thin and I could hear the conversation next to me, and every door opening and closing – like an old motel The bed was completely worn out, sinking far low with poor pillowsI asked to check out early given the condition and bad sleep experience and at least was allowed to do thatMarriott needs to refurbish this hotel completely

Carol Bishop

So far it’s good, not great, I’ve been to better Marriott properties No microwave in the room and one down the hall is not cool, it’s ok for 2-3 nights but longer I’d want more, fitness room is great The building is huge! Needs more elevators and the luggage carts are too small ! They take 1-3 bags the old standup ones took6-9 with a hanger for clothes

Needs improvement ,a C+

4. Sonesta Simply Suites Detroit Warren (2-star hotel)

About this hotel

This laid-back extended-stay hotel is 4 miles from both General Motors Heritage Center and Red Oaks Waterpark.Modest studios provide kitchenettes, free Wi-Fi, and flat-screen TVs with cable channels. Suites add separate living and dining areas.Freebies include parking and laundry facilities, as well as loaner DVDs, kitchen equipment and board games. There’s also a 24-hour gym and a business center, plus a convenience store and a picnic area that has a BBQ grill.

Things You Need to Know

  • Guests praised the rooms
  • 12 min drive to Red Oaks Waterpark
  • Guests praised the friendly service
  • Some guests complained about the breakfast
  • Guests praised the fitness center

Feedback From Real Customers

Tiago Meira Barrios

Wonderful, AwesomeI have no more words to describeThe staff always is kind, show all the time the willing to help and, they really care about you

The room is very clean, the towels the bed sheets always white and smell good and the clean at bathroom is perfect I’m feeling at home all the timeI recommend this hotel and I will be back all the times that I will stay in Detroit

Lucky Charm

Working at Sonesta is a very great experience for me I’m a people’s person and all the guest are friendly the staff is everything The vibe is great and it smells good and very clean

I enjoy working in this environment The staff and the guest are just everything and it smells so good when you walk in the doors Its a great and quite place to come and relax

Drew Montgomery

Room 243 is completely infested with ants and flying ants Im disappointed of the fact out of all rooms, they put me in this particular room that’s infested I feel like I’ve been setup

I couldn’t even sleep at night with them flying around And I used my loyalty points to only stay for 2 nights and this is the kind of service I get for being an elite member customer I should get a refund but I know they’re too stingy to do that I won’t be coming back here again

5. Hampton Inn & Suites Detroit/Warren (2-star hotel)

About this hotel

In a commercial area, this relaxed hotel is 3 miles from I-696, 4 miles from Red Oaks Waterpark, and 10 miles from Detroit Zoo.Simply furnished rooms feature flat-screen TVs, coffeemakers, minifridges and microwaves, plus safes and free Wi-Fi. Airy suites add sofabeds.Hot breakfast and parking are complimentary. There’s an indoor pool, a fitness center and a snack shop.

Things You Need to Know

  • Guests praised the rooms, which have refrigerators
  • The rooms have TVs and microwaves
  • 10 min drive to Red Oaks Waterpark
  • Guests praised the service
  • Guests mentioned showers 10 times
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Lauren Parisi

Staff was pleasant and knowledgeable from my initial call to book (through the front desk) My mom has very specific accessibility rooms and the front desk representative was able to answer all of my questions regarding accessibility (which is actually had to come by, believe it or not)Upon arrival, check in was a breeze

The team is polite as a whole and everyone was in good spirits making us feel warm and welcome!Room was clean and comfortable although our automated blinds didn’t seem to operate properly… unless it was operator error Just a note for housekeeping is there was a previous guests Bobby pin left on the nightstand, which was a little alarming… in the sense of how clean was the room really? Visually, it was fine and nothing major Things happen and we understand but definitely something worth mentioning Additionally, we needed to use the pullout sofa and there was no pillow for it and only one light blanket I went to the front desk and requested one of each, to which the front desk happily providedOverall, comfortable and nice overnight stay here Thank you for welcoming us!

Ben Guyton (ETAzero)

Pleasantly surprised at the quality, cleanliness and amenities with a perfect location to those who are visiting Detroit, just a few minutes from 696 The King room had a fridge and microwave which is perfect for stays over 3 days and the rate is very competitive The digital key and mobile check-in/out is a feature that all Hilton hotels should use, so smooth and painless experience

Probably my only gripe is the bathrooms were not stocked with enough towels or tissue, however, the cleaning staff was nice and made sure we had enough for our stay

Desiree Martz

This is the best hotel stay we’ve ever experienced We have multiple children including an infant who was teething Noone complained about the few cry spurts he had

Washer and dryer was very convenient for our long stay Customer service was excellent! Rooms were extremely clean as was the building Perfect location for shopping Amazing breakfast choices Just a lovely hotel all together There is not one single thing we have to complain about We will most certainly be back again 😊

6. Holiday Inn Express & Suites Detroit North – Troy, an IHG Hotel (2-star hotel)

About this hotel

Off Interstate 75, this relaxed hotel is 3 miles from Red Oaks Waterpark and 7 miles from the Detroit Zoo.Straightforward rooms offer free Wi-Fi and flat-screen TVs, plus microwaves, minifridges and coffeemakers. Suites add living areas with pull-out sofas; some include whirlpool tubs and/or separate living rooms.A breakfast buffet, parking and an area shuttle are complimentary. There’s also an indoor pool and an exercise room, plus a coin-operated laundry. Other amenities include a 24/7 business center and meeting space.

Things You Need to Know

  • The rooms have TVs
  • 9 min drive to Red Oaks Waterpark
  • Guests praised the friendly service
  • Guests disliked “Housekeeping”, mentioned 11 times in reviews
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

David Russell

Showed up after an event let out of Ford Field at 9:30 ish, took us about an hour to get out of down town and to this hotel They gave us two key cards, we opened the room and found a family in the room and it looked like they had been living there for a while Came down to the front desk and the night guy said something like, “they gave your room away

” Asked if we could do a king bed for the four of us We said absolutely not Next room he went and checked first and there were people in that room too Finally gave us a key to room 210 and no one was in the room, but the TV did not work and there were scary water stains on the ceiling They moved us across the hall to 211 The room was a handicap accessible room, so there was a walk in shower with no lip or edge which flooded the bathroom every time you used it Also there were broken tiles and I am sure there is a huge water stain on the ceiling of the room belowBreakfast was awesome, but the police came for a group of young ladies and remained until the ladies finished their foodabout an hourOverall I would not recommend the placewalls were thin and people were running up and down the halls at around 2:30 amIt was clean in the rooms – the shared areas needed a good vacuuming and elevators were full of trash

Glenn Fielder

Haven’t stayed here in years but thought we’d give it a try again Front desk was pleasant and got us going to our room quickly Room furniture is looking well worn, same for bathroom as there is mildew on tile grout and tub looks like Breaking Bad filmed there

Also had to fix a broken curtain for privacy Next morning there were beer cans in the hallway and wife complained that breakfast was not good Wife went down to check the fitness room and pool and was back quickly stating both areas were filthy Came back later that evening and trash cans were overflowing and our floor sounded like party central Best part was, we got to our room and neither of our key cards would unlock our door, so back down to the front desk to get them replaced Next morning, we check the breakfast again and just about everything is gone and they say they are cooking more Just left and got breakfast elsewhere

Rachel Spencer

I love my rooms especially the jacuzzi suite my rooms were cleaned very helpful the manager was very helpful with accommodations because when I first arrived one of my rooms wasn’t cleaned wasn’t happy but we made it happened by cleaning one of our connected suites ourself The jacuzzi was nice and relaxing I shall say the beds were comfortable I had to make some accommodations because of my injuries so they made sure that they make they beds were comfortable for me by giving me extra pillows the pool was nice clean warm water Alexis was very nice too I ♥️her etc

the breakfast was good too especially the pancake maker will be coming back soon

7. Sonesta ES Suites Detroit Warren (3-star hotel)

About this hotel

In a commercial area, this laid-back extended-stay hotel is 4 miles from the General Motors Heritage Center and 9 miles from the Royal Oak Music Theatre.Warmly decorated 1- and 2-bedroom suites come with kitchens, separate living areas and pull-out sofas, plus free Wi-Fi and flat-screen TVs; some have fireplaces.Hot breakfast, weekday drinks receptions (Monday-Wednesday) and parking are complimentary. There’s a seasonal outdoor pool and a gym, plus a BBQ area and a business center.

Things You Need to Know

  • 12 min drive to Red Oaks Waterpark
  • Guests liked the friendly service
  • Some guests disliked the furniture
  • Guests mentioned the rooms are unclean
  • Guests praised the restaurant
  • Guests praised the breakfast

Feedback From Real Customers

Jen Tanner-leif

Stayed here for two weeks to work I enjoyed it, small kitchen, living room and a little desk for me to work at I love the bedroom is separated from the rest of room, helps keep my mind on track

Small things they can upgrade but room is clean and bed is comfortable Employees are all extremely nice and helpful Basketball court, you can check out a basketball and 24hr gym Great for those that work odd hours I will definitely stay here again

TheMsashleynicole86

Had a two bedroom suite and loved that each room had its own bathroom and a large living room Kitchen was kinda small and the whole place definitely could use some upgrades It could have been a tad bit cleaner and there were a few broken items but mostly from it being older is probably why

It was definitely comfortable and worth the price Was also given a late check out with no problem because of a snow storm And front desk staff was friendly and brought requested items quickly Would definitely stay again

C Craig

The location to my work site and having a kitchen is what drew me to this hotel I was in town for work and have specific dietary needs For this reason, this was the most attractive option

The pictures looked decent and the kitchen served its purpose, but that’s allThe room was dingy to start with There was dust behind furniture, trash under the bed, and cobwebs in the corners One of the closet doors was off the hinges and just sitting against the closet The carpet needs to be deep cleaned or replaced The Furniture also had stains Also, the stove was still greasy from a previous guests cooking endeavors Makes me wonder if my sheets were even fresh 🤔I stayed for 5 days so my trash filled up I was told to just set the bag outside my door for pickup It stayed there almost 2 days No extra trash bags were in the room and in order to get one, as well as fresh towels, I had to pick them up from the front desk myself When i asked them about the room cleaning schedule, they told me they only clean occupied rooms every 7 days That would have been nice to know when I checked inI checked out on a Friday and thought I may have left something behind I called over 24 hours later to ask if anything was found in the room and was told they’d call me back after they cleaned it I called again the next day and they still hadn’t cleaned the room Either this hotel is severely understaffed or they aren’t very clean Either way I don’t think I’ll be choosing them again

8. Holiday Inn Express & Suites Sterling Heights-Detroit Area, an IHG Hotel (2-star hotel)

About this hotel

Between a tree-lined residential area and a retail park, this modern hotel is 5 miles from Interstate 696, 4 miles from woodland trails at Clinton River Park, and 14 miles from the Detroit Zoo.Bright, relaxed rooms feature free Wi-Fi and flat-screen TVs, plus minifridges, microwaves and coffeemakers. Suites add separate living areas with pull-out sofas; some have whirlpool tubs. Kids age 19 and under stay at no extra cost with a parent.Parking and hot breakfast are complimentary. There’s also a heated indoor pool and a 24-hour gym, along with coin-operated laundry facilities.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • The rooms have refrigerators and coffee makers
  • 10 min drive to Dodge Park
  • Guests praised the friendly service
  • Guests mentioned lobbies 10 times
  • The fitness center has elliptical machines and free weights
  • Guests praised the indoor pool

Feedback From Real Customers

Jennifer W

Very clean rooms, excellent continental breakfast Check in and out went smoothly with no hassles Only minutes away from the Michigan Lottery Amphitheater

Room was so spacious and had motorized blinds; one was room-darkening which was nice Coffee maker, mini fridge and microwave were all in the room Complementary coffee in the lobby Breakfast staff person was so helpful and friendly Will definitely stay again!

Bruce Broberg

This hotel is fabulous: new, immaculate bathroom, large bedroom, super clean, and the free breakfast bar is the best we’ve seen Comes complete with an automatic pancake maker, excellent coffee, sweet bun kept warm Hilda who looks after the breakfast bar is around to ask if we need anything

We chatted with her She is very friendly and enjoys her workFaima, who checked us in, is also very friendly and helpfulWe had a great stay and will come again to this hotel when we are in the areaThank you, allBruce

Dan Peach

This is my favorite hotel to stay at The comfort and amenities are great for the cost The walk-in showers with adjustable shower heads are a nice touch

The whole bathroom aesthetic is something I’d love to have in my own home The beds are comfortable with different pillows for different types of sleepers The free breakfast in the morning goes above and beyond the typical stale muffin or bagel many hotels offer The staff is friendly and helpful I always try to stay here whenever I’m in town

9. Holiday Inn & Suites Warren, an IHG Hotel (3-star hotel)

About this hotel

This unpretentious hotel is 4 miles from the Bunert School Museum, and 5 miles from both Red Oaks Waterpark and the Red Oaks Nature Center.Relaxed rooms offer complimentary Wi-Fi, flat-screen TVs and minifridges, plus en suite bathrooms, and tea and coffeemakers. Suites add separate living areas, microwaves and/or pull-out sofas. Some have whirlpool tubs. Children age 18 and under stay free in a parent’s room.Parking is complimentary. Other amenities consist of a heated indoor pool, a gym and a restaurant, as well as a cocktail lounge, and meeting and event space. Breakfast is available.

Things You Need to Know

  • Guests praised the rooms
  • 12 min drive to Red Oaks Waterpark
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • Guests liked the lobby, mentioned 11 times in reviews
  • Guests mentioned hot tubs 17 times
  • Guests praised the outdoor and indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Renee Clouse

Pretty expensive for the quality I feel this location needs some upgrades and needs to work on their upkeep The young lady that checked me in very nice very sweet

I got there late on a Saturday and stayed until check out on Sunday, she’s the only one that I had contact with I don’t think I was mistaken but I believe she told me that breakfast was an additional charge and I’ve never came across that at any hotel I’ve ever been to so I thought that was kind of odd especially for the price I paid for the standard room

Josh Mills

They advertise having a restaurant but it seems to open and close at random hours and was not reliable Rooms were not well cleaned; we found both garbage and personal items from the last guests Housekeeping doesn’t clean unless you make a request, which just really means that their wages suck enough that they can’t find enough staff

The pool is small and kind of gross (cloudy water) The pool area was also dirty and not well maintained (rusty non-functional shower area, etc) Very much a lipstick on a hog I would stay there again but only because it’s probably still better than everything else nearby Staff was very friendly though

Jod Smith

I stayed at this hotel for a business meeting, the person checking me in was very nice and polite after checking in, I was greeted with a smile, cold water, and cookies by the Director of Sales Samarra who told me about their complimentary manager’s reception dinner that night The food was delicious and made with care! I will make sure I choose this hotel every time I visit Warren If I could give this place 10 stars I would

10. Staybridge Suites Detroit-Utica, an IHG Hotel (3-star hotel)

About this hotel

This straightforward all-suite hotel off Highway 53 lies 3 miles from both North Clinton River Park and the Macomb Center for the Performing Arts.The conservative suites provide fully equipped kitchens, free Wi-Fi, and flat-screen TVs with satellite channels, along with desks.Breakfast, parking and a guest laundry are complimentary, as are evening receptions on select weekdays. Other amenities include a seasonal outdoor pool, a hot tub and an exercise room, as well as meeting facilities and a 24/7 business center. There’s also a picnic area with BBQs. Pets are accepted for a fee.

Things You Need to Know

  • Guests praised the beds and the kitchenettes
  • Guests praised the rooms
  • 5 min drive to Urban Air Trampoline and Adventure Park
  • Guests mentioned the service is friendly
  • Guests praised the restaurant
  • One of the few hotels in the area with an outdoor pool
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Kristine B

Stayed in the 2 bedroom suite and loved the space, cleanliness and that it was pet friendly for our labradoodle The complimentary breakfast was a nice treat The staff was sweet & helpful during any communication

The bed I slept in was so amazingly comfortable I actually purchased the same model after returning home We typically only stay at Marriott brand hotels, but after one stay here that won’t be our thought process going forward Thank you for exceeding our expectations during our stay

David Johnson

This is the best place to stay in the Utica area The employees are the absolute friendliest people From the front desk to the maid service to the breakfast room So refreshing to feel like they are really glad you are there

The breakfast food was delicious and they even offer an evening meal The rooms are comfy and spacious Very clean even during renovations Highly recommended!!!!

Destiny Edwards

We were placed in the wrong room, with our three young kids, after a 14 hour drive We didn’t have the energy then to really press about what had happened The next morning Mildreth was very responsive, tried all she could, and finally was able to move us to a larger room – still not the one we had booked & paid for

We reached out via email to the GM and he gave me a call He was very attentive, explained how the change had happened and apologized sincerely for the mistake They were very gracious and made it right The customer service was impeccable as soon as he was aware there had been a mistake It saved the trip for our family and we are very grateful

11. Hampton Inn & Suites Detroit/Chesterfield Township (2-star hotel)

About this hotel

This modern hotel is 8 miles from Lake Saint Clair Metropark and 3 miles from Selfridge Military Air Museum.The straightforward rooms have free Wi-Fi and flat-screen TVs, plus coffeemakers, minifridges and microwaves; some also have pull-out sofas and in-room whirlpool tubs. Suites add living space, and some include conference tables.Free perks consist of parking, hot breakfast and weekday breakfast bags to go. There’s a modern business center, a fitness center and a coin-operated laundry, plus an indoor pool and whirlpool.

Things You Need to Know

  • Guests praised the clean rooms, which have minibars
  • Guests praised the beds
  • 7 min drive to C.J. Barrymore’s
  • Guests mentioned the service is friendly
  • Guests mentioned lobbies 13 times
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Brandie Powell

We have stayed at this location a couple times this month, neither time was impressive Our first stay the ceiling in the hallway caved In after leaking for days with anyone doing anything about it, there was also no wifi This last stay I was disappointed the hot was closed for several day but my biggest issue was the lady at the front desk 7/28 @ 7am

She should not be working with the publicshe basically called me a liar, because i asked they keep they panty door closed as the people in the kitchen or the maintenance staff are both next to my room and, i work me up before 7 am, i was super nice about even though your staff woke me up, she acted like i spit on her when i just asked to keep it down before 7 am she should not be flipping out on guest Where is the manager present?

Anthony Whitlock

I have experienced terrible customer service by this hotel I booked a hotel room within my Wedding Party Paid close to $500 for a Friday to Sunday stay

Due to becoming ill and Wedding events overlapping Friday afternoon to 2am the next day I was not able to come in person to check in I called the next day about checking in and Concierge at Hampton Inn Chesterfield, MI told me my room was booked by another patron and they never received payment I have a withdrawal from my account on June 5th for the amount (my stay was supposed to be June 10th-12th) Due to prepayment and my circumstances, I expected to just stay the remaining days (Saturday and Sunday) and take a loss for Friday Hampton Inn Chesterfield did not make any arrangements with me on a hotel room or a refund I spoke to the Assistant Manager in person before I left he told me to call the Manager about it Monday and they will work something out for me Called Monday the hotel and direct lines to Managers, no answer I emailed and called over the span of 2 weeks it has been back and forth emails I have sent documentation of the transaction and a bank statement I was granted a refund 2 days ago to have a check mailed out to me and today I received an email telling me it is non-refundable I will not suggest to book with Hilton Hotels in general or this Hampton Inn based off of poor Customer Service

12. Comfort Inn (2-star hotel)

  • Address: 11401 Hall Rd, Utica, MI 48317
  • Phone: (586) 739-7111
  • Ratings: 4.0 (770 reviews) Very good
  • Website : Comfort Inn
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Straightforward lodging with a fitness room, plus free hot breakfast buffet, WiFi & parking.

About this hotel

This standard budget hotel is at the junction of Highways 53 and 59, 0.9 miles from the center of Utica and 28 miles from Detroit. It’s 11 miles to Selfridge Air National Guard Base and 16 miles to The Palace of Auburn Hills.All rooms and suites include free WiFi and have en suite bathrooms with showers, as well as flat-screen TVs and coffeemakers; premium rooms have fridges, microwaves and whirlpool tubs.A complimentary hot breakfast buffet is provided, and there’s free parking. Other amenities include a fitness room, a business center, a meeting room, a computer for guest use and a laundromat.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 4 min drive to The Reptarium – Michigan’s Favorite Reptile Zoo
  • Guests praised the friendly service
  • Guests liked the restaurant
  • Guests praised the breakfast
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Dez Westmiller

Clean and spacious rooms I got the privilege of meeting Elvis and OH MY! He is so sweet and funny I think I loved him about as much as our perfectly working, and clean hot tub in our room

Great place to stay Only thing that made me sad was no breakfast sandwiches with meat The egg and cheese was still good though Most definitely would recommend!

Matthew Hinze

Just stayed the night for my birthdayThe room was excellent! My partner and I got the couples room with the jacuzzi, and the tub was nice and cleanWe were also were greeted by the worker named Elvis

Very friendly guy, made the check in very niceExcellent service and nice rooms!

cynthia wade

Stayed at this hotel recently Had one of the renovated rooms It was very nice

Walk in shower and the beds were so comfortable Very clean Want to say thanks to Rosie and Elvis at the front desk Especially Rosie who really helped me out when I cut my ankle Great staff, great hotel, great location Would definitely stay here again

13. Holiday Inn Express & Suites Chesterfield – Selfridge Area, an IHG Hotel (2-star hotel)

About this hotel

A 3-minute drive from the Edsel Ford Freeway, this contemporary hotel is also 3.4 miles from the Selfridge Military Air Museum and 6 miles from Anchor Bay.Modern rooms come with flat-screen TVs and desks, plus minifridges, microwaves and premium cable channels. Kids 19 and under stay free with an adult and there’s free WiFi in every room, as well as a choice of hard and soft pillows. Suites add pull-out sofas, kitchenettes and whirlpool tubs.The facility also offers a free breakfast bar, an indoor pool and a fitness room, as well as a 24-hour business center, guest laundry and on-site parking.

Things You Need to Know

  • Guests liked the beds
  • The rooms have kitchenettes and TVs
  • 7 min drive to the Anton Art Center
  • Guests liked the friendly service
  • The fitness center has treadmills and elliptical machines
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

John Aird

Pros: Front desk staff was polite and accommodating Forbes at the front desk stood out Helpful a few different times

Breakfast was great I will stay here again when visiting family in the areaCons: Common areas were not especially clean Trim along bottom of elevator was missing Common areas could use a refresh

Sophia Shepard

I would definitely like to thank the hotel staff especially the lady who had checked me in now on both my stays She was hands down so polite and just kind and sweet I have stayed at quite a few hotels just for work and I have never had such a sweet lady check me in and make sure that everything was good for me and also was great on making sure I had a place to park my big company truck

Absolutely great staff and good rooms I can’t attest for the breakfast due to I am in my truck by 6 am but every thing else was great

Ish C. Dalm

Not up to quality of other Holiday Inn’s we’ve stayed at There was hair on the wall and floor of our bathroom, a lot of damage to various areas of hotel (ie Elevator, front entrance)

You can tell it isn’t very well maintained On a positive note, the staff are friendly and very helpful In specific the breakfast staff were very accommodating and friendly Likely comes down to ownership not wanting to invest in maintenance and upkeep

14. La Quinta Inn & Suites by Wyndham Detroit Utica (2-star hotel)

About this hotel

This casual suburban hotel is a 1.4-mile drive from the Lakeside Mall and a 3.4-mile drive from the Whispering Woods Park.Minifridges, microwaves and coffeemakers are included in each simple room and suite, as well as pillow-top mattresses, free WiFi and flat-screen TVs with HD channels. Suites add whirlpool tubs or separate living areas. Kids 18 and under stay free with a parent or grandparent.An indoor pool with a hot tub are offered, as well as complimentary continental breakfast and parking. Amenities also include meeting space for up to 20 people and laundry facilities.

Things You Need to Know

  • Guests praised the clean rooms
  • 10 min walk to Urban Air Trampoline and Adventure Park
  • Guests praised the service
  • Guests mentioned lobbies 13 times
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool
  • Guests praised the bar

Feedback From Real Customers

Tessa Tariverdi

My experience here was excellent The room was clean & the setup was appealing with everything easy to find and in working conditionThe location was next to the freeway

Easy to find, but awakened by road noise throughout the nightMy only interaction with an employee was at my front desk check in & it was pleasant, quick and friendlyI would stay again, though I would likely ask to be in a room a bit further from the freewayDog friendly

Stacia Oswalt

Worst experience of my life We got a room at this hotel because they advertised they have a pool Charged 159 a night

No pool It’s under construction Outlets do not hold our chargers The bathroom door you have to wiggle to close Did not comp anything, didn’t lower the rate for false advertising and the supervisor there has an attitude Would not recommend

Jason LaMoore

Came in from out of town The pool was down, the hot tub was down, the tv in the room didn’t work The breakfast consists of boxes of cereal and fruit

I typically stay at the hyatt across the street, but thought I’d try something new Big mistake! The staff is friendly and they are trying their best With Covid, it’s understandable that places are short staffed, but all of this should be advertised before you book a room there It is a very clean hotel and well kept otherwise

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