hotel with pool in Willoughby, OH

1. Hilton Garden Inn Cleveland East/Mayfield Village (3-star hotel)

About this hotel

Within 2 miles of several major corporate offices, this contemporary hotel is less than 21 miles from downtown Cleveland.Flat-screen TVs with premium cable channels, minifridges, microwaves, and free WiFi are offered in each room, as well as polished decor and custom-designed beds. Suites add pull-out sofas.There’s a lounge and a 24/7 pantry, in addition to a cooked-to-order breakfast (fee) and on-site American restaurant. Other amenities include a heated indoor pool, whirlpool and fitness center, plus free parking, multiple meeting rooms and a business center.

Things You Need to Know

  • Guests praised the beds
  • 8 min drive to North Chagrin Reservation
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • Guests praised the on-site restaurant
  • Guests mentioned lobbies 15 times
  • Guests praised the breakfast
  • Guests praised the indoor pool

Feedback From Real Customers

Lynnette Akiki

We stayed for two nights and the first night was perfect The Hotel is beautiful and the staff was very friendly Our room and beds were also top notch

We had checked out then decided later to stay another night and that’s when it went down hill One of the the bed frames in the new room was broken and made a horrible noise all night, the refrigerator also clagged loudly all night long The mattress was awful, the vent fan in the bathroom didn’t work, the mirror was broken on the closet and our key cards quit working We were exhausted from a very long day and let the staff know in the morning, but they didn’t seem very concerned We had also hoped to have a nice drink at the hotel bar that Friday night but was told they weren’t opening because they didn’t have enough help We will be in in the area twice a month We will be giving the Holiday Inn next door instead

Patricia “Patti” Bigelow

I found this Hilton Garden Inn a disgrace, and nothing like the other Hilton properties I have stayed at In my opinion, Hilton Corporate should rescue this property ASAP from the disgraceful franchisee Upon checking in to the hotel, the front desk could not call up my husband’s Hilton honors number, even though we stayed here twice before

They set up a reservation without his honors number, even though I had no trouble setting one up with his number Staff was not friendly The hotel was not as nice as before, and no longer offers complimentary coffee, tea, or water in the lobby The desk clerk said he cancelled the duplicate reservation, and a hotel supervisor gave us extra points and free breakfast for the check-in troubles After we returned to Wisconsin, I discovered the hotel charged me for a late cancellation I tried contacting the hotel, but they don’t answer their phone I called Hilton Corporate to ask why I was charged a late cancellation on one of my credit cards, and for the same night I paid for it on another credit card Corporate discovered the hotel set up a new Hilton honors account under my husband’s name without informing us and without his consent The points and our charges were under this new honors account Corporate moved the points and charges to my husband’s honor account he has had for 15 years They are still working on trying to refund the duplicate charge I cannot trust doing business with this hotel I recommend you avoid this place like the plague

Klay Fennema

Staff was amazing, and extremely friendly and professional, however the rooms not so much I was there for work, not leisure and I am not looking for luxury by any means, but when there is food crumbs all over the carpets, leftover clothes behind the nightstand, dust, nasty mold in the A/C register and dried urine/hair on the toilet then that is completely inexcusable I understand and don’t mind an out-dated hotel, especially when it’s reasonably priced, but to have to feel absolutely disgusted to even shower, walk on the carpet bare footed, or sleep in the bed without wiping everything down with a Lysol wipe? Come on

I expected A LOT better from a Hilton

2. Holiday Inn Cleveland Clinic, an IHG Hotel (3-star hotel)

About this hotel

Set along Highway 20, this modern hotel on the Cleveland Clinic campus is 2 miles from The Cleveland Museum of Art and 5 miles from the Rock & Roll Hall of Fame.The straightforward rooms feature free Wi-Fi, flat-screen TVs and minifridges, plus coffeemakers. Suites add microwaves and separate living areas. Kids age 18 and under stay at no charge in a parent’s room. Room service is available.A campus shuttle is complimentary. Other amenities include an airy restaurant and a bar, as well as an exercise room, an indoor pool and a sauna. Parking and breakfast are available for a fee.

Things You Need to Know

  • Guests liked the beds
  • 5 min drive to the Severance Hall, Cleveland
  • Guests praised the fitness center
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Glenn Rees

In general, very disappointed This HI is primarily here for the Cleveland Clinic patients So they have the frills and some of the basics trimmed down

The positives first All staff including the CC personnel were quite helpful and friendly The location plus the great shuttle services provided by CC were excellentThe negatives next Their front desk was under-staffed and slow both checking in & out There is a $19 fee for parking daily The room was OK We needed to request additional pillows There were no additional blankets or covers in the room My wife was quite chilly because the bedding was lite sheets and topper The bath room had two hand towels, two wash clothes, two bath towels That was it They provided the smallest, tiny bar of soap to wash with There was no bath mat for safely getting out of shower Despite the fact that most people staying here are older and having health issues, there were NO Grab Bars in the bathroom nor in the large shower stall Quite a safety concern Could not believe the hotel would not have Safety Bars to help us move about safely when a majority of clients were olderFor the first trip to CC, it was convenient but next trip we’ll be staying some were else

Elliot Director

I mean listen I never stayed here but I definitely accidentally used their valet service, took two masks from the front desk, and was almost to the elevator before I realized it was a hotel and not the children’s hospital where I was bringing my child Guy at the front desk didn’t bat an eyelash and instead just helpfully redirected me to the shuttle service

Upsides: clean lobby, nice staff, close to things, breakfast smelled good?Downsides: the credit card reader was down and they couldn’t make change so it was a bit of a wait to payFinal upside: but they ended up just letting us head out since they couldn’t take payments rather than make us wait very long Super appreciated!

Brook Sibary

The service was awesome and the rooms were clean! Also all of the bar staff are AMAZING!! I never caught any names of these folks but they were absolutely awesomeOnly complaint is that the window of our room was dirty with smudges from some adult activities (you could 100% see the exact body parts that were pushed against the window in the heat of the moment) I am electing not to take a star away because it made us laugh so much and everything else was great

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3. The Lodge at Bass Lake

  • Address: 426 South St, Chardon, OH 44024
  • Phone: (440) 285-3100
  • Ratings: 4.4 (589 reviews) Very good
  • Website : The Lodge at Bass Lake
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Wooded setting for modern rooms with free WiFi & continental breakfast, plus a casual restaurant.

About this hotel

Located a 3-minute walk from Chardon Lakes Golf Course, this modern inn surrounded by trees is 0.6 miles from downtown Chardon and 3.5 miles from Bass Lake Preserve.All rooms have gas fireplaces, flat-screen TVs with cable channels and free WiFi, as well as whirlpool tubs and kitchenettes with microwaves and minifridges. In-room continental breakfast is complimentary.The tavern restaurant with a courtyard offers an eclectic menu for lunch and dinner.

Things You Need to Know

  • One of the few hotels in the area with air conditioning
  • 9 min drive to Alpine Valley Ski Area
  • Some guests complained about the kitchenettes
  • One of the few hotels in the area with a restaurant
  • Guests mentioned “a fireplace” 13 times
  • The hotel has breakfast
  • One of the few hotels in the area with a bar
  • The hotel has Wi-Fi

Feedback From Real Customers

Karen Engell

No intentions of going back any time soon Food just wasn’t very good French onion soup was just warm, the cheese wasn’t even melted on the top

It’s like they laid a piece of cheese across the top and served it The rolls and butter were good and the French fries were nice and crispy and hot, they almost seemed liked they had been dipped in something before frying but they were really good There was no kids menu or at least we weren’t offered one so my 7 year old had a $15 burger which he wouldn’t eat, and I wouldn’t have either because it had that fake liquid smoke smell, like a burger king burger I tried taking the charred sides off but it didn’t help, which was a shame because it was a nice piece of meat cooked right on the inside My husband didn’t like his burger either but at least ate it My older son and I had prime rib dinners The green beans were pretty raw, but would have been excellent if cooked a little as they had a really nice garlic flavor We love prime rib but this is the first one I can say that I haven’t liked because of the spices, usually when I don’t like it, it is because it’s over cooked This was served medium and was ordered medium rare, but that was tolerable, what wasn’t was the extremely heavy spices Some people might like it, we didn’t I think it may have been Rosemary Mashed potatoes I can’t say as they were cold by the time I cut all the black off my son’s burger, but they weren’t served with gravy, there may have been butter on the side, not really sure since I wouldn’t have added butter to cold potatoes so I didn’t look for it Service was fast, not particularly friendly but fast Although the lady that brought us our soup and salad was very nice The waitress saw I was cutting off the burnt part of the burger and asked what was wrong When I said he doesn’t like the burnt stuff she said with a bit of an attitude it was charbroiled That lost her 5 bucks at the end, but she still got a $25 tip for a $120 bill We should have gone to our favorite place but we were hoping to find another favorite This wasn’t it Although I’m certain the dog was happy

Jacob Piland

We love the Lodge at Bass Lake It’s an annual go-to for my wife and me The restaurant/bar/patio make the whole stay worthwhile

The rooms are older and feel dated, even the ones “updated” by the new management this year, but they’re spacious and have nice balconies for enjoying the morning Breakfast is lacking; sometimes they leave decent prepackaged options in the rooms, and sometimes they don’t Some of the items in our snack basket were expired during our last stay (July 2022)Headwaters Park is worth a visit while you’re in the area, as is the antique mall on the square

Anthony Pero

Went for Mother Day’s brunch buffet It was disappointing and overpriced The host staff didn’t know how to use the system to check if our party was there

They just looked at us bewildered when we gave the last names We had to search the restaurant for them ourselves Server never came to our table to bring drinks, then admitted she had no idea she was even sat in the corner but that they knew we were there I worked at a restaurant, if you see a table sitting with no drinks or any plates you should approach a table regardless The buffet didn’t have plates restocked We had to ask for plates and they were annoyed with that It was just a bunch of high school kids, no adults present Really poor and for the prices, I’d expect at least decent service They also didn’t charge us properly Three times If someone orders a bottle of wine for the table, then why would you charge each person for an individual glass of wine, plus charge someone for the full bottle of wine? Employees really seemed to have zero interest in being thereWhen I’m paying over $100 for a buffet, I expect better and a little more

4. The Tudor Arms Hotel Cleveland – a DoubleTree by Hilton (3-star hotel)

About this hotel

Set in a historic Gothic Revival building near the Cleveland Clinic hospital, this hotel is 1 mile from the Cleveland Museum of Art and 6 miles from the Rock and Roll Hall of Fame.Rooms offer contemporary decor with hardwood floors and custom-designed beds and furnishings, plus flat-screen TVs and free Wi-Fi. Suites feature separate living rooms.A casual Mediterranean restaurant offers lunch and dinner, and there’s a breakfast buffet (fee) and a lounge bar. Other amenities include a gym, a business center and a free cookie upon check-in, and 12,000 sq ft of event space includes a Tudor-style ballroom. Parking is available for a fee.

Things You Need to Know

  • Walking distance to the Severance Hall, Cleveland and the Cleveland Museum of Art
  • Guests mentioned the rooms are large but unclean
  • Some guests complained about the unclean bathrooms
  • 9 min walk to nearest transit
  • Guests praised the service, which has a concierge
  • Guests mentioned architecture 16 times
  • Guests liked “chocolate chip cookies”, mentioned 11 times in reviews

Feedback From Real Customers

Mari Webb

I highly recommend anyone visiting Cleveland to stay here! From the moment we walked in we felt very welcomed and taken care of These people understand Customer Service In a world that has forgotten what that is, Tudor Arms Hotel is a wonderful reminder on how it can be done right! From the front desk to the shuttle driver, restaurant workers, cleaning service – all were very kind and went out of their way to be of service to us

I was there with my daughter who was having surgery at the Cleveland Clinic This place was so accommodating, kind and helpful to us Their rooms were clean, big and very comfortable Their restaurant was good in both food and service I want to give a huge shout out to Alyssa from the front desk who was so helpful and very intuitive in all that she does Every hotel should have an Alyssa!! We have follow-up appointments at the clinic and there is no doubt in our mind where we will be staying

Christa K

Lovely, interesting, and beautiful! I am truly enjoying Hilton’s Tapestry collection and this one did not disappoint! Staff was amazingly friendly and helpful Rooms were very clean and well put together My only complaint, which is minimal is that we had a corner room and one of our windows did not have a heave drape so in the morning sunlight was hitting us directly in the face

Room 1004

Lynn Gehrke

I love staying in historic hotels – meaning buildings with a history They have an ambiance that newly built hotels do not have Tudor Arms was no disappointment! Restoration to the building was done keeping a lot of the old ambiance alive

The staff was friendly and the rooms were spacious and clean and the price was reasonable for the amenities provided

5. Glidden House (3-star hotel)

  • Address: 1901 Ford Dr, Cleveland, OH 44106
  • Phone: (216) 231-8900
  • Ratings: 4.6 (599 reviews) Excellent
  • Website : Glidden House
  • Check-in time: 4:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Elegant lodging in a 1910 mansion with free Wi-Fi & breakfast, plus a haute Italian restaurant.

About this hotel

In a mansion dating from 1910, this elegant hotel is a 5-minute walk from the Cleveland Botanical Garden and a 7-minute walk from the Cleveland Museum of Art.Plush rooms feature free Wi-Fi, work desks and flat-screen TVs; vintage-inspired suites add separate living rooms and kitchenettes.Parking is free, as is European-style breakfast served in a sunroom or a period-style lounge. Other amenities include a gazebo and a patio, and a carriage house features a high-end restaurant with Northern Italian fare. There’s also a business center, and event space is available.

Things You Need to Know

  • Guests liked the clean rooms
  • Walking distance to the Cleveland Museum of Art and the Cleveland Botanical Garden
  • 10 min walk to nearest transit
  • Guests mentioned “museums” 38 times
  • Guests praised the grounds and the architecture
  • Guests praised the nightlife
  • Guests praised the period-style bar

Feedback From Real Customers

Alexandra Leathers

The area was very nice and quiet and secluded Upon entering the Glidden House, we were mesmerized by the decor and furnishings We were welcomed warmly

Our New Years Eve was amazing thanks to Tony the bartender and the rest of the great staff Lots of attractions and restaurants nearby so our trip made great memories The rooms in this hotel are beautifully kept up and inviting Definitely would return for another couple nights!

Tony Loret de Mola

Had the pleasure of staying at this gem while visiting Cleveland It was a wonderful experience Rooms were comfortable

The staff was great Breakfast the next day was terrific and the person that cooked the breakfast was also the overall director She was delightful! It was just her third week at Glidden She’s a wonderful example of someone who takes pride in what they do and in meeting the needs of her customers

Bas Debbink

Wanted to go to the Rock and Hall Hall of Fame on the way back from Detroit (by car) and decided on the Glidden House to spend the night I am glad I did as it’s a wonderful place in the middle of the University Campus with lots of food choices within walking distance and only a 10 minute drive to the R&RHoF The rooms were very comfy, if a bit noisy due to the creaking floors (upstairs neighbors), but the suite was very roomy and the microwave and fridge were very welcome

Breakfast was fairly standard but tasty All the staff were very pleasant and helpful This seems to be a popular place for conferences and weddings also, and for good reason

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6. Hyatt Place Cleveland/Lyndhurst/Legacy Village (3-star hotel)

About this hotel

Adjacent to the upmarket Legacy Village shopping center, this polished, modern hotel is 2 miles from I-271 and 7 miles from the Cleveland Museum of Art.The unfussy, contemporary rooms have free Wi-Fi, flat-screen TVs, and lounge areas with pull-out sofas, in addition to tea and coffeemakers, minifridges, and wet bars. Airy 1-bedroom suites add separate living rooms and extra TVs.Freebies include parking. There’s a casual all-day restaurant, a chic cafe/bar and a 24/7 exercise room, as well as a heated indoor pool.

Things You Need to Know

  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the casual restaurant
  • Some guests complained about the bathrooms
  • Guests mentioned “shopping malls” 12 times
  • The fitness center has weight machines
  • The hotel has a boutique store

Feedback From Real Customers

A R

The only good thing I have to say is that the rooms are very nice as were the views However they charged an extra 4 nights and when we called to try and get it sorted the woman who answered the phone could not have cared less We offered to bring the bills we received so she could see the difference and errors and her reply was “if it will make you feel better”

Feel better? Its to get credited back the extra charges and show you the discrepancy between the credit card and hotel bills! Also, in a two week stay, the room was half cleaned once I asked several times for it to be cleaned but they only did it when I caught them in the hall And then they didn’t get to the bathroom and just did the room Several of the nights there were loud parties and the walls and floors seem to be paper thin for sound Will never stay there again when travelling to Cleveland

Ann Brenner

Do not choose this hotel for your wedding block The problems that me and my family experienced will speak for themselves!1 The lock on my room stopped working on check out day so it took HOURS for a maintenance person to come fix the door to get our stuff out (this was the day after my wedding and we had planned to have family over)2

No one to check out guests (my family waited for 30 minutes and the online check out was not working either)3 One of my family members attempted to check in on Saturday at 3pm and they were not able to let her into her room until after the wedding The wedding was at 5pm and she had to get ready in someone else’s room4 Took them over 30 minutes to check me in and when I finally got to my room, it was the wrong one This caused me to be late to MY OWN wedding rehearsal5 Attempted to charge me double and when I corrected them, I was given attitude6 No luggage cart in sight all weekend7 Many of my guests were not given their complimentary hotel bags8 I was specifically told that the bar would be open on Friday and Saturday Like the luggage cart, no bartender in sight all weekend9 I asked and confirmed twice that there would be turnover service Saturday morning on two of the rooms I booked I guess fresh sheets and towels are asking for too much because neither rooms were cleaned for Saturday evening

Walter Jones

I didn’t stay at this particular one, however I did call this particular one to see if they had room availability for a particularly difficult to navigate situation (C19 pos, government travel, getting kicked out of my current hotel due to lack of availability) and while they didn’t have availability, their representative “Sunny” absolutely lived up to her name and stayed on the phone with me until I was taken care of fully She was honestly the first person to listen to my situation and not immediately try to shoo me away, and she did an excellent job helping me out and getting me sorted at a different Hyatt locationIf she’s coming up for review for a raise, 10/10 just do it 🙂

7. Holiday Inn Cleveland-Mayfield, an IHG Hotel (3-star hotel)

About this hotel

This standard hotel off I-271 is a 6-minute walk from the North Chagrin Reservation and a 17.6-mile drive from downtown Cleveland.The traditional rooms come with flat-screen TVs and desks, plus premium cable channels, ironing boards and coffeemakers. Kids 19 and under stay free with an adult and there’s free WiFi in every room, as well as a choice of hard and soft pillows. Suites add separate living spaces with pull-out sofas and dining tables.Amenities include an on-site Italian restaurant, indoor/outdoor pools, sauna and fitness center, as well as free parking.

Things You Need to Know

  • 8 min drive to North Chagrin Reservation
  • Guests praised the friendly service
  • Guests praised the clean rooms but some complained about the kitchenettes
  • Guests praised the restaurant
  • Guests mentioned microwaves 10 times
  • Guests praised the breakfast
  • One of the few hotels in the area with an outdoor pool
  • Guests praised the bar

Feedback From Real Customers

Ken J.

At the time of this writing the hotel is pretty new The staff are great Everyone was very kind, hospitable and professional

The rooms were clean, well appointed and up to date The problems I noted gave the impression of poor maintenance but I think it’s a case of poor workmanship by the builders I assume this isn’t the fault of the operators and definitely not the staff I hope they can keep up with the maintenance or get the problems corrected by the builders

E Sullivan

Let me start out by saying the staff could not have been more kind or helpful during our stay The hotel itself is under a Major renovation that is noted on the website as being completed in April, we stayed in June The pool area looks like something out of a horror movie and is closed

The business center, which was one of the reasons we booked the hotel is unavailable One of the two elevators is working and the other had cones and caution tape around it The floors of the main area and hallways are covered in plastic All of this to say Holiday Inn should not be charging full price right now The worst part is my husband completed a survey about the stay to which the company replied “I want to start by apologizing that the accommodations were not at the standard they should be at We are in the finishing stages of our property enhancements so we hope you’ll give us another chance down the road once everything is completed “ 1 )We will not be staying again based on the companies response and 2 ) I think anyone who stayed during the renovations should be compensated accordingly for the lack of amenities they paid for and any inconveniences they encountered

8. Steele Mansion Inn & Gathering Hub (3-star hotel)

About this hotel

Surrounded by lush gardens, this genteel inn set in a restored 19th-century mansion off Highway 20 is a 7-minute walk from Lake Erie College and 3 miles from Fairport Harbor Lakefront Park.The 16 refined, individually themed rooms offer free Wi-Fi and flat-screens. Some have minifridges, wet bars and/or lounges, as well as whirlpool tubs, garden views and/or kitchenettes.Parking is free. Breakfast is served in a sophisticated dining room for a fee. There are 5 polished living and event spaces, including a library with vintage decor. An outdoor area features a relaxed terrace. Meals are available at an extra cost.

Things You Need to Know

  • Guests praised the rooms
  • Guests praised the bathrooms
  • 6 min drive to Beaty Landing
  • Guests praised the service, which has a concierge
  • Guests praised the breakfast
  • The hotel has a boutique store and a game room
  • Guests praised the bar

Feedback From Real Customers

Cherise Paul

We had our wedding here and it was truly amazingly beautiful! Everything was perfect! This place truly is a hidden gem The entire place is a time capsule in the Victorian era Wonderful staff and food! Couldn’t have picked a better place to have our intimate wedding at

We will be back every year for our anniversary and are looking forward to our next stay Thank you again for everything you guys did!

Michelle Landis

If you are remotely thinking of booking at the Steele Mansiondo it! It will not disappoint

The bed was so incredibly comfortable w/ 9 pillows The towels were super super soft and everything smelled so fresh Antiques and great attention to detail at every turn This property is seriously the cleanest place I have ever styed All these antiques and not a speck of dust anywhere I still need to find out what they use to clean those huge mirrors with You will love your stay!!

Kylie Kuhlman

I cannot recommend staying here enough — if you’re considering it, come here! We stayed two nights in the George Steele suit; it was spotlessly clean, the bed was more comfortable than the one we have at home, and the attention to detail in the decor was fantasticMary made us feel right at home — she made us cocktails as we came in, she gave us a list of local restaurants for dinner, and she was incredibly easy to talk to and clearly loves her jobThe family that purchased the mansion did so after it lay open to the elements for 10 years – it is so clear that restoring the mansion was about their love for community and history rather than profit

The mansion itself is fantastic, and they leave the rooms that nobody is staying in open to the other guests, so you can peek into other suits, which I really appreciated It was incredibly clean and since it didn’t smell at all like dust it felt more like you were living in Little Women than you were visiting a historic house that you couldn’t touch anything It was a great place to stay and we hope to visit again another time

9. Staybridge Suites Cleveland Mayfield Heights Beachwd, an IHG Hotel (3-star hotel)

About this hotel

In the east Cleveland suburbs, this traditional all-suite hotel sits among the businesses of Landerhaven Corporate Park. It’s 1.1 miles from I-271 and 5 miles from Canterbury Golf Club.Featuring free Wi-Fi, flat-screen TVs and DVD players, the relaxed studios also have kitchenettes and work desks. Some add pull-out sofas; 1- to 2-bedroom suites offer separate living rooms.Freebies include a breakfast buffet and evening receptions (select weeknights), plus parking and a local shuttle. There’s also a seasonal outdoor pool, a gym, a basketball hoop and a BBQ/picnic area, as well as a 24/7 business center and coin-operated laundry facilities.

Things You Need to Know

  • The rooms have kitchenettes and refrigerators
  • 9 min drive to the Maltz Museum of Jewish Heritage
  • Some guests disliked the bathrooms
  • Guests liked the friendly service
  • Guests liked the restaurant
  • Guests mentioned “Bag” 10 times
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Kerri Boardwine

I’m spending a couple of days here First impressions were great It is easily located off of the interstate in a quiet area

My room is quiet and comfortable There are some scuffs on the wall and a stain or two on the carpet but that is to be expected The important stuff is spotless Bed is comfy, sheets smell and look fresh, bathroom is spotless as well at the kitchen area The lady working the front desk tonight is excellent and friendly If I’m back in the area I will absolutely be staying here again They also offer a discount for nurses and first responders too which was an excellent surprise 95/10!

DemonOfD20

Probably one of the better places i stayed during my vacation! Rooms are incredible, love the addition of stoves and appliances for the rooms (i made good use of those during my one night in the stay) The room was incredibly clean when we got there Honestly, this would’ve been a good hotel to stay in for a couple days even

Wish i couldve stayed longer

10. Comfort Inn Mayfield Heights Cleveland East (2-star hotel)

About this hotel

Off I-271, this straightforward hotel is 4 miles from Beachwood Place mall and 14 miles from the Holden Arboretum.Laid-back rooms come with complimentary Wi-Fi and flat-screen TVs, as well as minifridges, microwaves and coffeemakers. Suites add pull-out sofas.Parking is free, as is a hot breakfast buffet served in a dining area with a communal table. Other amenities include a 24/7 exercise room, a lobby lounge and a laundry room.

Things You Need to Know

  • Guests praised the rooms
  • 11 min drive to North Chagrin Reservation
  • Guests praised the professional service
  • Guests mentioned “a pillow” 12 times
  • Guests liked the breakfast

Feedback From Real Customers

Michelle Ionta

We stayed here for two nights and I have to say that it was very nice especially given the price pointWe had a mini fridge and a microwave in our room which made it so much easier and the buffet breakfast was pretty goodWhenever we came in or called down then there was always someone at the front desk and they were always very helpful and nice

We have stayed at places with what we’re considered better names that didn’t even come close to the amenities and the knowledge and caring of the staff hereIf we need another stay in this town then this is definitely where we are going again!

Christine

Absolute garbage hotel and management My sister stayed there and she needed to use my credit card They would not allow her to stay there without me filling out an authorization form

I filled out the authorization form and clearly stated and signed that she was only allowed to use it for 2 nights Any additional nights they needed further approval They let her stay for 2 weeks I called probably 20 times to talk to management and they said they needed to “look into it” and they would “get back to me” yet refused to do so Or the general manager was conveniently unavailable Gave her two phone numbers and even my email What exactly was the point of you having that form if none of your employees look at it There was nothing to look into unless your general manager also can’t read Completely incompetent and is a pretty big mess up and a lot of money for them to care so little You’re better off sleeping outside

Brook Lujan

Great breakfast They just started back up w/full buffet breakfast after pandemic Have eggs, sausage, waffles, breads, yogurt, cereal, juices, & much more

Curb appeal looks a bit spooky but rooms were nice & great choice of pillows Our room had microwave & fridhe for around $95 w/AARP discount Also, very good Bob Evans restaurant right next door, & Costco only a few minutes away to get gas, etc

11. Hampton Inn & Suites Cleveland-Mentor (3-star hotel)

About this hotel

Set off Highway 2, this modern hotel is 3.2 miles from Headlands Beach State Park on Lake Erie, and 5.3 miles from the James A. Garfield National Historic Site.The casual rooms have free Wi-Fi, flat-screen TVs with HD channels, work desks and coffeemakers. Some suites add minifridges, microwaves and whirlpool tubs.In addition to free hot breakfast or weekday breakfast bags to go, amenities include an indoor pool, fitness/business centers, laundry facilities and free parking.

Things You Need to Know

  • The rooms have TVs
  • 8 min drive to Headlands Beach State Park
  • Guests liked the friendly service
  • Guests mentioned refrigerators 11 times
  • Guests mentioned hot tubs 10 times
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Brenda Symmonds

This place is very good for a business traveler The staff have been great to me since I started my interim assignment at the end of March Even when I was sick and not feeling well they offered to bring down bottled water and snacks to me

Hot breakfast is very good as well They also offer grab and go sacks which I have taken advantage of for a quick bite to eat during my day at work Kudos to Jessica and her team for greeting people with a smile!!!

Jack Harris

Love this place Always a cordial greeting The rooms are clean and smell good

Lots of parking and especially nice landscaping Breakfasts are pretty standard Hampton Inn with 2 differences – some nice high-quality extras, and the owners are, most mornings, there to greet the guests and assure that everything was good Recommend enthusiastically

Todd Dickens

Nice clean rooms and night staff was polite The day staff left room to be desired, unfortunately both the pool and spa area were too cold to enjoy Breakfast was minimal and staff gave us weird looks when we took our food back to the room

Finally the shower head wasn’t functional due to calcification, which detracted from my wife’s and I’s enjoyment of the in room hot tub

12. Tru by Hilton Cleveland Midtown (2-star hotel)

About this hotel

In a tree-lined area along US-20, this modern hotel is 2 miles from the Cleveland Museum of Art, the Cleveland Museum of Natural History and the Cleveland Botanical Garden.Streamlined rooms with colorful accents feature free Wi-Fi and flat-screen TVs, as well as desks and minifridges.Complimentary perks include breakfast, parking, and all-day hot beverages. There’s also a gym, a convenience store and a game room. Coin-operated laundry facilities are available.

Things You Need to Know

  • 4 min drive to the Children’s Museum of Cleveland
  • Guests praised the friendly, professional service
  • Guests praised the TVs but some disliked the kitchenettes
  • Guests mentioned “hair conditioners” 13 times
  • Guests mentioned lobbies 23 times
  • Guests liked the architecture
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Gracie DeLollis

The room was small but fine, decor was definitely not to our taste not that it matters Though it was bothersome that not a single light fixture/lamp matched Anyway

The bed was comfortable and the room was clean, large bathroom and lovely shower Staff was friendly and helpful We appreciated that coffee/hot water was available in the lobby at all hours The reason for 3 stars is that the hotel plays music at an extremely high volume in the lobby 24/7 Honestly I don’t know how the desk staff can take it We had to leave very early in the morning to get our son to the Cleveland Clinic for surgery, and it was such an unpleasant way to start the day Music would be fine, but at a much lower volume, especially in the wee hours of the morning All in all a pleasant enough experience, but if I had to do it again I’d pay a little more to stay in a double tree

Tommy J.

Very good hotel Overall, very happy and we would stay againA little more thorough cleaning could be done in the rooms but nothing that was so bad we couldn’t deal with it

Mentioned in survey and I’m sure it will be addressedVery convenient to Cleveland Clinic, friendly housekeepers and desk staff Very quiet and comfortable rooms with good space Nice bright bathrooms and nice waste free toiletries like soap, body wash, shampoo, etc — (in squeeze mounted containers)We will definitely stay here again and are happy to have found this for our often visits to Cleveland Clinic – good value

Andy Shivler

I thought with the “Hilton” name and upscale price the hotel would be very clean, it was not There were food crumbs and stuff on the beds and the floor next to them Hairs in the shower which was pretty gross tbh

That being said, it was a decent room with comfortable beds The continental breakfast was pretty decent in the morning with standard self serve fare We took long showers and never ran out of hot water The staff was polite and helpful

13. InterContinental Suites Hotel Cleveland, an IHG Hotel (4-star hotel)

About this hotel

On the Cleveland Clinic campus, this relaxed all-suite hotel is 1 mile from the Cleveland Museum of Art, 3 miles from Downtown, and 5 miles from the Rock and Roll Hall of Fame museum.Unfussy suites provide free Wi-Fi, flat-screen TVs, safes and iPod docks, as well as minifridges, and tea and coffeemakers. Upgraded suites add living/dining areas with pull-out sofas, and panoramic skyline views. Room service is available 24/7.Amenities include a casual restaurant and bar, and a 24-hour fitness room. A breakfast buffet (fee) and parking are offered.

Things You Need to Know

  • Guests liked the large rooms and praised the beds
  • 5 min drive to the Cleveland Museum of Art
  • Some guests disliked the bathrooms
  • Guests praised the friendly service
  • Guests mentioned microwaves 16 times
  • Guests liked the fitness center

Feedback From Real Customers

Alan Kratzer

The InterContintal Suites Hotel of Cleveland, on Euclid Ave is a great place to stay To start your stay off the valet parking staff meet you at your car If you have a lot of luggage the doorman will assist you to your room

Then when you come in to front desk for your check-in At the front counter is there to truly help you in a difficult time and sometimes first stay to be seen at the Cleveland Clinic Once in the room they are very spacious whether it be, 2 full size beds or a king size room Rooms are very clean If you would have an issue call the front desk My second stay our air conditioner broke at about 11 pm It was no one’s faulty I called the front desk then apologized and moved us down the hall for 2 more nights Yes it was an inconvenience but they took care of us and made it right The 3rd stay, I had a question on how to handle having a mid-morning appointment, and not wanting to check out till after my appointment Joshua Taylor, Front Desk Manager this evening, he took great care of me and was able to get me a later check out I greatly appreciate all of the pleasant friendly staff members that work here Please note: They ask you to please where a mask in the public areas It is for your safety but many to protect patients like myself from getting any sicker and not being able to beat any respiratory issuesVery close walking to main entrance if you so choose (10 minutes) or the Cleveland Clinic has shuttles that will pick you up at the front door of the hotel Please allow 20-30 minutes for a ride to your closest entrance for your appointment No need to have your car while here The C2 restaurant has awesome food, and great staff Please don’t forget to tip your valet parking staff and the doorman if you use them

KT

When I saw how close it was to Cleveland clinic I was worried about hearing ambulances all night long, but i didn’t Everyone was friendly, from valet to front desk to the house keeping we ran into on our way out Our bed was crisp and clean, as was the rest of the room

We felt welcome and safe staying here, and next time I want to stay at a suite I know exactly where to go

B R

Mostly a good experience Room was very comfortable Bed was most comfortable I had ever had at any hotel

Very convenient for visiting my family member at Cleveland Clinic Arrived late at night Tried to order room service Made numerous attempts to contact room service Kept getting the run around Asked for a menu Was told they would bring one right up Never saw it Staff (Josh) at front desk was superb Got us a menu for a pizza place He even stayed late to make sure we got our order Took the hotel shuttle to the clinic twice One experience was good The other was horrible The woman who was running the shuttle was incredibly rude

14. Residence Inn by Marriott Cleveland Mentor (3-star hotel)

About this hotel

This unpretentious, all-suite extended-stay hotel is 5 miles from the Fairport Marine Museum and Lighthouse, and 4 miles from both Headlands Beach State Park and fishing piers in Veterans Memorial Park.Informal suites offer free Wi-Fi, flat-screen TVs, and sitting areas with pull-out sofas, as well as kitchens with microwaves and coffeemakers. Some have fireplaces.Complimentary perks include breakfast and parking. Other amenities consist of an exercise room, a seasonal outdoor pool and coin-operated laundry facilities, plus a convenience store, a basketball court and a hot tub. There are also 2 meeting rooms.

Things You Need to Know

  • Guests praised the clean rooms
  • 8 min drive to Headlands Beach State Park
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned “suites” 13 times
  • One of the few hotels in the area with an outdoor pool
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

MattSavage4

Very nice rooms with privacy Respectful staff aswell as very good food All the provided amenities worked just fine, and all staff were friendly

A staff member even played a quick game of basketball with me, which I thought was going the extra mile Definitely costly, but the price is worth the great service and provided amenities If I need a hotel anytime soon the Residence Inn is where I’ll be staying

Camille Jensen

This one of the nicest, cleanest and prettiest Residence Inn hotels we have ever stayed in We’ve been all across the country and stayed in several over the past few weeks and many through the years This was very well kept and clean

It was just so pleasant The grounds were beautiful and the breakfast yummy Thank you for a great experience I slept well 🥰

ShawntéAshley Lewis

We all appreciated the stay at this property! Rooms were a 8 1/2 out of 10, breakfast and breakfast attendant, and House/Room Attendants were superb… front desk staff; especially the AGM Mark were a pleasure and pleasant! Overall we were totally satisfied throughout our visitThank you Residents Inn Cleveland Mentor!🙏🏾

15. Wingate by Wyndham at LaMalfa (2-star hotel)

About this hotel

Next to casual eateries, this laid-back hotel is 3 miles from Headlands Beach State Park along Lake Erie and 5 miles from Interstate 90.Relaxed rooms feature free Wi-Fi and flat-screen TVs, as well as microwaves, minifridges and coffeemakers. Suites add sitting areas and kitchenettes. Children age 17 and under stay at no charge with an adult.Parking and breakfast are complimentary. Other amenities include a heated indoor pool, a fitness center and a bar. Guest laundry facilities are available.

Things You Need to Know

  • 8 min drive to Headlands Beach State Park
  • Guests praised the indoor pool
  • Some guests disliked the bathrooms

Feedback From Real Customers

Debbie Green

Stayed for 3 nights, room was comfortable and clean Staff was attentive Breakfast bar was good, pool was great! We booked an additional room for son and family on leave from military

We had the Seafood buffet, kids 4-5 loved it, they even enjoyed the music Will be returning with some of my friends for a girls getaway in near future Was looking at upcoming entertainment to make it wven more enjoyable

Chris

The place was nice BUT

The Advertised Hot Breakfast is not offered most of the time The “Hot Breakfast” we had on a Thursday morning consisted of toaster warmed Pre-cooked-Frozen waffles or French BreadThe Front Desk told me, We only provide a hot breakfast if we are busy enough When I mentioned they didn’t have Forks or White milk Her Attitude was Oh well

k ml

Sub par hotel, filthy rooms, terrible communication Absolutely do not stay here No towels in room

When asked for additional, they were wet and stunk A child delivered them Dust and filth everywhere Food under bed Staff was more concerned with what time they get off than getting our room together Took over an hour to check in AVOID

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