Hotel with Sauna in Germantown, TN

1. Best Western Plus Desoto (2-star hotel)

About this hotel

In an area with multiple fast food and casual restaurants, this unassuming hotel is less than a mile from Olive Branch City Park, 1 mile from US-78 and 14 miles from Graceland, Elvis Presley’s former residence.The laid-back rooms provide flat-screen TVs and Wi-Fi, as well as minifridges, microwaves and coffeemakers. Suites offer sofabeds.Breakfast is served in a relaxed dining room. Other amenities include an indoor pool, a 24-hour fitness center and coin-operated laundry facilities. Parking is available.

Things You Need to Know

  • Guests praised the rooms and the beds
  • 4 min drive to Olive Branch City Park
  • Guests praised the friendly service
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Summer Cantrell

Hotel was very nice, staff was super friendly It was never hard to find anyone to help Everyone was always asking how you were or at least saying hello

Hotel was clean, except for the pool water needed some adjustingIt was the guests that were the issue!! We were woken up at 2:30 am but a group coming in that was screaming, banging, running, waking the dead for over 30 minutes Once they finally stopped we managed to fall back asleep only to be awoken at 3:40 to someone attempting to make the bed above us come through the ceiling for the next half-hour Trying to not explain what was really going on to my child was so much fun So if you plan on staying here bring some ear plugs

K Johnson

Customer service was poor with attitudes especially by the manager Eugene Perez he was getting loud with me for no reason at all All the workers seem to have attitudes and they don’t greet youMy trucking company booked my room I’m sure they have an account with the hotel as they spend lots of money with best western

They treated me poorly and very inconsiderate The refrigerator didn’t work and it was dirty, it was an issue talking to them to have it fixed I couldn’t believe the poor hospitality that they had My co workers also had issues being here I tried to get corporates number and no one seem to be able to provide it Such an unwelcoming stay I don’t recommend

2. Courtyard by Marriott Memphis Collierville (3-star hotel)

About this hotel

This modern hotel is a 3-mile drive from training facilities at the Mike Rose Soccer Complex and a 4.9-mile drive from the Windyke Country Club.Contemporary-styled rooms offer free WiFi, desks and flat-screen TVs, plus microwaves, minifridges and coffeemakers. Suites add separate living areas with sofabeds.Social spaces include a living room-style lobby. The American restaurant serves breakfast and dinner, as well as Starbucks coffee. There’s also a business center with workstations and printers, and 3 meeting rooms. Other amenities include an indoor pool, an exercise room and on-site free parking.

Things You Need to Know

  • Guests mentioned the rooms are clean
  • 7 min drive to the Mike Rose Soccer Complex
  • Guests praised the service
  • Guests mentioned lobbies 23 times
  • Guests mentioned “Bistro” 10 times
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with an indoor pool
  • Guests praised the bar

Feedback From Real Customers

Kayse Gann

We checked in late and checked out early We got there and went straight to the pool/hot tub The indoor pool is literally a joke

It’s like a kiddy pool So small 4 people in the pool and that was too many We were on the other end of the pool and being splashed by 2 kids on the other end That’s how small it was The smell of chlorine will knock you down when you step on the pool room No coffee offered in the mornings, unless you want to buy their Starbucks coffee Bed was so hard, pillows are stuffed so full They hurt my face I had to sleep on a wadded up blanket Dead bugs in the floor It just wasn’t a good experience Won’t stay here again

Connie M. Winter

My four night stay was not pleasant My room was scheduled to be cleaned every other day, but was not cleaned even upon request My garbage was overflowing

I called for it to be taken out and was told to put it out side my door It sat there for 24 hours and when they emptied it the afternoon before I was to leave they left the cans in the hallway I asked for clean towels and they told me to place my dirty towels in the hall and come to the desk to get towels They did not change my sheets or clean I have never stayed anywhere in the USA or other places in the world that had such poor service It appeared as though no one wanted to work

Jamie Watkins

The location is so great! You walk out into a town center mall! Granted, we all know the economy, and its effects on malls, but it’s still shopping! The hotel is your typical mid- level Courtyard Marriot There is a Starbucks served coffee bar/food in the lobby in the mornings, only Finally, hotels need to start installing filled shampoo/conditioner bottles in their showers 🚿

3. DoubleTree by Hilton Hotel Memphis (3-star hotel)

About this hotel

This traditional hotel in suburban east Memphis is 0.4 miles from Highway 72 and a 14-minute drive from Memphis Airport.All rooms offer classic decor and custom-designed beds, plus flat-screen TVs and free WiFi. Executive rooms provide Executive Lounge’s access with free continental breakfast. Suites add separate living areas and wet bars.A restaurant and lounge with a Jack Daniel’s theme serves Southern and New Orleans cuisine all-day. The hotel also has a fitness center and an indoor/outdoor pool. Additional amenities include 5,500 sq ft of event space and a business center, plus a free airport shuttle.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 8 min drive to Crystal Shrine Grotto
  • Guests mentioned the bathrooms are unclean
  • Guests praised the friendly, professional service
  • Guests mentioned “Housekeeping” 24 times
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

TMNT

It’s such a wonderful place to stay, clean rooms, reasonably priced, but the staff is what makes this place 5 stars! As soon as you walk in, you can feel the warmth The restaurant was good, nothing to write home about, but again, the staff is so wonderful, I ate there twice There are plenty of food choices close by, that’s why I really can’t ding the hotel itself

There’s also Top Golf simulators in the lobby, nice little something to do when you come back for the night

Rooster and the Mench

Very nice stay, i actually booked a 3 night after staying 2, it was a great hotel, with great staff I wish it was closer to the things i was in town forI loved the pool, going in the morning we had to pool to ourselves

It was great

Coach Rangi

Clean hotel, friendly staff and all the amenities you could ask forLove this placeRestaurant is solid with real southern menu, breakfast is phenomenal

The pool is half indoor, half outdoor (check the pics!) and really fun for the kidsThis is my go to- when in Memphis

4. Hampton Inn Memphis/Collierville (3-star hotel)

About this hotel

Set on a tree-lined street, this traditional hotel is a 3-minute walk from Collierville Town Square and 3 miles from shopping at Carriage Crossing Mall.All rooms include free Wi-Fi and custom-designed beds, plus both full and lap desks (for working on the bed), flat-screen TVs with HD channels and coffeemakers; some also have pull-out sofas.Parking is free, as is on-site hot breakfast (daily) and weekday breakfast bags to go. Other amenities include a fitness center and an outdoor pool, plus a business center and a meeting room.

Things You Need to Know

  • Guests praised the clean rooms, which have minibars
  • Guests praised the beds
  • 8 min drive to Morton Museum of Collierville History
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned fitness centers 11 times
  • Guests liked the outdoor pool

Feedback From Real Customers

Kelly Timmons

We travel a good bit We almost always stay at Hampton Inn and other Hilton Hotels I can say our stay at this location has been the best

The manager, Miranda, has been extremely helpful, sorting out changes to one of our reservations and modifying another without incident She has proactively met our every need And the breakfast was excellent too! Cleanliness is obvious in all areas of the property

Bethanie N

Overall, the place was great! Room was clean, breakfast was great, people very friendly The second floor room location we had was not so great The ice machines were so loud right by the elevators at close to 2 o’clock in the morning

People could be heard talking out in the halls If you can sleep through the train horn blasting every hour or so during the night, this is the place for you!If you are a light sleeper, probably not the best place for you, if you need a good restBut other than the noise issues, it’s a good place to stay

Beatrice Bradford

Every day needed key cards changed, the microwave kept shorting out, too many different hands trying to make it work Concerned about covid/monkey pox because so many people trying to make it work, notified managers Small children without parents trying to work waffle irons

On child dropped top, luckily didn’t get burned Need signs or something saying parental supervisor needed

5. Sonesta ES Suites Memphis (3-star hotel)

About this hotel

Off US-72, this modern all-suite hotel is 13 miles from Elvis Presley’s Graceland, and 17 miles from Beale Street in downtown Memphis.Streamlined studios come with kitchens, seating areas with pull-out sofas, and flat-screen TVs, as well as free Wi-Fi and iPod docks. There are also 1- and 2-bedroom suites offering separate living rooms, fireplaces and/or loft bedrooms.Freebies include hot breakfast, parking, and regular evening socials with snacks and drinks, plus a grocery delivery service. There’s also a seasonal outdoor pool and an exercise room, in addition to BBQ facilities, a business center and a convenience store.

Things You Need to Know

  • 5 min drive to Crystal Shrine Grotto
  • 16 min drive to Memphis International Airport
  • Guests mentioned the rooms are large but unclean
  • Some guests complained about the furniture but others praised the kitchenettes
  • Guests praised the service
  • Guests praised the restaurant
  • Guests praised the breakfast

Feedback From Real Customers

tiffany pyle

I’ve stayed at the Memphis location when in the area for the 25 years I stayed here on 5/2/22, getting a reservation was once again a ridiculous hassle

Once there we got the room directly across from the staff supply room, in and out slamming the door a lot I had to use the pull out bed, terrible mattress and could feel the bar the whole time I was laying on it I called the front desk to get bedding for the pull out, “yeah come get it” was the reply I go get it from the front desk, when I start making my bed I notice the blanket is really thin I call the front desk again and ask for another blanket, again I get “yeah come get it” I go back to the desk, and then have to follow the employee back to the door across from my room and wait for them to get me another blanket! There was no conditioner in the shower, this isn’t the first stay that something soap wise has been non-existent When I first started coming to Memphis for doctor appointments, staying here was nice and I couldn’t say enough good things I don’t know what happened in the last year and a half but I will not be coming back Service, bed, supplies left much to be desired

Elizabeth Spitznas

Our AC went out and we were looking for an affordable place to take myself, my fiancé, his cousin, and our cat I called ten hotels and each one was full until I called Sonesta They said they had a room available, and when we drove there, Michael was a great help

He checked us in quickly and was very kind to us when he learned about our situation He ensured that we were in a very comfortable, air-conditioned suite The room was extremely comfortable, and at an affordable price, too Will definitely be staying here again!

Mitch Morgan

A few weeks ago, I booked a stay for 19 nights at this location on their corporate website Upon arrival, I was told my reservation did not exist even after showing a confirmation email What made the situation worse was the rudeness I encountered at the front desk

The lady had a horrible attitude, did not care about my situation, and basically told me to kick rocks After reading reviews, I should have avoided this location in the first place I emplore you to do the same as well

6. Hilton Garden Inn Memphis/Wolfchase Galleria (3-star hotel)

About this hotel

Off Interstate 40, this contemporary hotel is 2 miles from Wolfchase Galleria shopping mall and 5 miles from Shelby Farms Park.Warm rooms offer free Wi-Fi and flat-screen TVs, as well as minifridges, microwaves and coffeemakers.Parking is complimentary. There’s a bar and a 24-hour convenience store, in addition to a restaurant. Other amenities include an indoor saltwater pool, a 24/7 fitness center, and a patio with a fire pit, plus conference rooms and a business center. Breakfast is available (fee).

Things You Need to Know

  • 4 min drive to Bellevue Baptist Church
  • One of the few hotels in the area with room service
  • Some guests disliked the beds
  • Guests liked the friendly service
  • Guests mentioned “Housekeeping” 11 times
  • Guests mentioned “Fire pit” 10 times
  • The hotel has a nightclub and a game room
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Nichol Erby

The hotel has a strange scent My first impression- The room walls were dirty the rugs have dirt in the corners and everything was dusty even the bathroom The bathroom sink and tub had rust inside the basin and along faucets and the closet was dirty too

My husband requested housekeeping to clean the room but nobody showed up to clean The halls of this hotel was not better because there is dirt smudges on the walls and stains on the rugs and trash littered on the floor and inside the elevators The elevator buttons are even nasty and need to be scrubbed Compared to the Knoxville Hilton Garden we stayed in last night the Memphis Hilton Garden is a Super 8 motel The cable in the room even disconnected and never resumed after 2 hours of checking in the room If you enjoy cleanliness, comfort, quality, or quiet avoid this hotel Furthermore, there aren’t many food options available in the area

Stephen Adelman

Wont stay here again, they only have one working elevator, the one that dose work doesn’t work properly They don’t have enough luggage carts, and it seemed like people held them in the rooms to have them for check out in the morning When we called and asked for one more pillow they said they were all out

It just seemed like excuse after excuse with the front desk, and when we brought all the issues we had up at check out All we got was a sorry hope you have a better experience next time!

Kim Clay

I stayed at the Hilton this past weekendI was not able to get an early check in but when I got there after 4:00, my room was ready It was clean kind of stuffy

The rose looks fairly new I was exhausted when I got there Normally, I have a problem laying in somebody else’s bed Last night I slept so good I woke up this morning feeling good I wanted to give a review because when I see that there’s good service I want others to know the only problem I really had is that I couldn’t get my water hot hot And then my toilet wouldn’t go down I called the front desk they sent maintenance up He did what he needed to do Kudos to Hilton and Crew

7. Wingate by Wyndham Memphis East (2-star hotel)

About this hotel

This casual lodging is a 6.1-mile drive from the Memphis Botanic Garden and an 11.8-mile drive from downtown Memphis.Minifridges, microwaves and coffeemakers are included in each simple room, as well as pillow-top mattresses, free WiFi and flat-screen TVs with premium cable channels. Suites add separate living rooms with sofabeds.A fitness center and laundry facilities are offered, as well as complimentary continental breakfast and parking. Amenities also include a business center and meeting facilities.

Things You Need to Know

  • Guests praised the large rooms, which have coffee makers
  • Guests praised the beds
  • Some guests disliked the showers
  • 7 min drive to the Shelby Farms
  • Guests praised the friendly service
  • Guests mentioned “Bag” 17 times
  • The fitness center has treadmills and elliptical machines

Feedback From Real Customers

Stacy Christensen

Traveling with my large family makes it hard to find rooms where we all have a bed We were so pleased to have a room with 3 double beds (actual beds not uncomfortable sofa beds) The staff went out of their way to make our stay perfect including sneaking my ball playing son into the back room to grab some breakfast one morning before an early game that meant breakfast wasn’t out yet

Hotel was clean and overall pretty quite and the area felt safe We appreciated the smiles and hospitality and would definitely stay here again

The Bleach God

The neighborhood is garbage, but the hotel is beautiful The people on staff are sweet and wholesome individuals that seem to care about their jobThe rooms are very nice with no major discrepancies, though there are a few minor cleaning errors and the like

Don’t mistake me Everything is generally sanitary It’s just that the rooms have a few small mistakes in cleaning Nothing harmfulThank you to whoever fluffed the pillows It was a good night’s sleep

Tari Deyoe

This was the most delightful hotel I’ve stayed in The only complaint was the snack & pop machines were out of order The front desk had snacks but they were unreasonably expensive

The beds were so comfortable The bathroom was very spacious and accessible The breakfast was nice I would recommend this hotel

8. Hilton Garden Inn Memphis East Germantown (3-star hotel)

About this hotel

Set in a largely residential area, this relaxed hotel is 2 miles from both Interstate 240 and Germantown Performing Arts Center. It’s 5 miles from biking and horse trails at Shelby Farms Park.Informal rooms feature Wi-Fi, flat-screen TVs and coffeemakers, as well as microwaves and minifridges. Room service is available.Amenities include a restaurant/bar with a terrace, plus an outdoor pool and a fitness room. There’s also parking and breakfast.

Things You Need to Know

  • Guests praised the clean rooms
  • 8 min drive to Crystal Shrine Grotto
  • One of the few hotels in the area with room service
  • Guests mentioned the service is friendly
  • Guests praised the breakfast
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Amy Jackson

We have been loyal Hilton Honors members for years, so we almost always choose a Hilton property when traveling I was hoping to find a place we can stay again and again for the next few years while our daughter is in college in Memphis, but this will not be the one To be fair, I will list the positives first

The front desk staff were friendly and professional, the property was in a safe location, and the hotel was mostly cleanNow the negatives: the key card system was down for our entire stay, and according to staff had been down for a couple days when we got there Every time you needed to enter your room, you had to wait in line for someone to walk you to your room and let you in All exterior doors were unlocked because there was no other way for guests to enter the hotel This is clearly not a safe practice, and there seemed to be no urgency in getting the problem taken care of As I stated before, all staff were courteous and friendly I believe this property must be poorly managedYesterday we were also informed by the restaurant employee who escorted us to our room that the entire system was down hotel-wide and they were unable to ring up anything food or drinkThere is no housekeeping service at this hotel unless requested, which was fine, but sort of strange When we wanted to use the ice bucket in our room, we discovered that it had about three inches of water in it from the previous guest, which made me wonder how clean the rest of the room actually wasOverall, this was a disappointing stay If there is a problem so severe that no one in the hotel can have a key card, the hotel management should be finding other accommodations for all the guests, or at the very least, offering free breakfast and drinks or even bottles of water No apology or attempt to make things right AT ALLLastly, the walls in this hotel were thin On night one, we could hear our neighbors to the left talking until very late that night On night two, our neighbor to the right went out and left a barking dog, assumedly in a crate We had to call the front desk because it went on and on and on This is a hotel that is not supposed to allow petsI wish I could say we’ll be saying here again, but I can’t see that happening since management seemed to be completely absent in this hotel

Michelle Canbuldu

STAY HERE AT YOUR OWN RISK!!!!!My company brought me here to work in one of their local offices for two weeks On Saturday night I decided to go home for one night since the drive was less than 3 hours away When I came back Sunday night, my room looked like it had been vandalized! There was no bedding on the bed, the bathroom rubber to the slider was torn off and the blinds were jacked up

The pillows were on the floor and all the belongings I had left overnight were gone! Since it was after 11pm there was no manager or housekeepers on staff The front desk girl had to go find me some sheets for my King size bed! The following morning I spoke with the Hotel Manager Ellen She brushed off the incident and told me to send her an email! I sent her an email no response Went to front desk again the following day and said I am waiting to see how they will compensate me for my missing items Ellen sends me an email later in the evening telling me housekeeping did not find any missing items that I “alleged” were stolen! I was appalled by her lackluster response and lack of apology and for not taking any responsibility for her staff! The fact that my company paid well over $2k for me to stay here and be treated in this manner is terrible I won’t even let housekeeping in my room now at all and have been requesting my towels at the front desk, which also takes forever to get! My co-worker had to switch rooms the first week we got here and in doing so, had his expensive sneakers and some shirts stolen! Although the hotel is nice, the way this place is run; dirty gym with no disinfecting wipes, equipment that doesn’t get wiped down and management that doesn’t care about their guests and overlook thieving employees is appalling!

Tony Brott

Overall, I felt my stay was satisfactory But there were some things I felt made the whole experience less than exemplary For a hotel that charges at a premium rate, I didn’t feel like it was a premium experience

Things like not having regular housekeeping service unless requested, rooms that were pleasant but not above average, no complimentary breakfast That kept it from being top-notch Now, I will say that the staff was pleasant and helpful and did a great job They were top-notch But the overall experience was just OK

9. Hyatt Place Memphis/Primacy Parkway (3-star hotel)

About this hotel

This modern hotel is 3.7 miles from the Memphis Botanic Garden and 9.2 miles from the Memphis Zoo.The straightforward rooms feature free WiFi, 42-inch flat-screen TVs and wet bars. They also come with minifridges, plus separate living and sleeping areas with pull-out sofas.Amenities include a coffee and cocktail bar, plus a 24/7 market. There’s also an outdoor pool and a 24-hour fitness center.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 5 min drive to the Lichterman Nature Center
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned microwaves 10 times
  • The fitness center has elliptical machines and treadmills
  • Guests praised the outdoor pool

Feedback From Real Customers

Mike Robinson

An older hotel with limited services The bar is closed Your not allowed to hang out in the lobby/bar area after 9p

m which is inconvenient to say the least when your traveling with a soccer team Some of the rooms had refrigerators but no microwaves Some rooms have microwaves but no refrigerators Some have neither Not sure if the rooms were actually cleaned since there was a used towel still hanging on the bathroom door! Yikes!!

King Of Spades

Very nice hotel and it was in the perfect location as well Close to restaurants and the highway Only thing we were a little disappointed with is the hotel bar and restaurant being shut down

We were sad to find that out on arrival that the bar was not opened That was one of the reasons we booked a room here Overall the hotel was very nice Great staff

10. Marriott Memphis East (3-star hotel)

  • Address: 5795 Poplar Ave, Memphis, TN 38119
  • Phone: (901) 682-0080
  • Ratings: 4.1 (970 reviews) Very good
  • Website : Marriott Memphis East
  • Check-in time: 4:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Contemporary hotel with a grill restaurant, plus an indoor pool, a hot tub & a fitness center.

About this hotel

A 3.4-mile drive from Memphis Botanic Garden, this stylish, modern hotel is also 10.7 miles from Memphis Zoo.The bright, colorful rooms have flat-screen TVs with premium cable channels, desks with ergonomic chairs, minifridges and coffeemakers. WiFi is available (fee). Upgraded rooms have access to a concierge lounge offering free continental breakfast and evening appetizers. Suites add kitchenettes.The property has a relaxed grill restaurant and a bar, as well as an indoor pool and a hot tub. Other amenities include an airport shuttle, a spa and a fitness center, plus laundry facilities. There are also 6 meeting rooms and a business center.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 4 min drive to Crystal Shrine Grotto
  • Guests praised the service
  • Guests mentioned lobbies 24 times
  • The fitness center has weight machines and elliptical machines
  • Guests praised the nightlife
  • One of the few hotels in the area with an indoor pool
  • Guests praised the bar

Feedback From Real Customers

Isabel Bravo

Lovely hotel, good breakfast, nice lobby, quality of rooms and service was great The hotel gym is also very nice, on the fourth floor with treadmills facing the windows so you have a cool viewThe only issue was the pool 🥹 My family and I were really looking forward to swimming so we called many hotels to confirm if their pool was open

Via phone they confirmed the pool was open So we booked with them Upon arrival, we asked again they said yes When we went to the pool, they had these signs posted, front desk had no idea about them when we brought it to their attention, and then urged us to not swim until they confirmed it was okay to swim (better safe than sorry, i understand) They promised to get back to us with answers and they didn’t We asked another staff member and the interaction of not knowing anything about it repeated I am happy they preferred to be safe, but the miscommunication was frustrating I appreciate the staff being nice as possible throughout

donted60

First time staying and we were very satisfied Upon arrival the staff was very courteous and cordial For some reason I was booked for 3 rooms instead of one( an Expedia mistake) but it was quickly cleared up

Thankfully I was only billed for one room The rooms must have been remodeled because they were better than the pics and the bathroom was 👍🏿👍🏿 The next morning I got a chance to go to the gym and that was a good experience also hand sanitizer and complimentary water was available and that was a plus All in all this was a good stay and will definitely be on my list of hotels to stay in when in Memphis

Paul Baltz

Stayed here the weekend with my family, for a soccer tournament The front desk was very friendly and helpful I also appreciated the tireless staff during the busy breakfast rush

They worked non-stop to keep the food supply coming The room was clean and comfy It had a fridge but no microwave (had to go to the lobby for that) Parking lot patrolled at night by security vehicle Only dislike is the location–it’s squeezed in between a couple busy stretches of road Blink and you will miss the entrance or accidentally turn into the adjacent property

11. Four Points by Sheraton Memphis – Southwind (3-star hotel)

About this hotel

Off Highway 385, this casual all-suite hotel is 6 miles from the Lichterman Nature Center, 14 miles from Memphis International Airport and 17 miles from Graceland.Warmly decorated suites feature sitting areas with pull-out sofas, as well as free Wi-Fi, flat-screen TVs, minifridges and microwaves.Freebies include an airport/area shuttle and parking. There’s also a relaxed restaurant with a bar, plus an indoor pool, a fitness center, meeting space and a business center.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 9 min drive to Oaklawn Garden
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Richard greiner

Our team stayed at the Four Points by Sheraton Memphis – Southwind for a local soccer tournament Overall the rooms were below average with regard to cleanliness, but acceptable The most significant problem was the customer service and general treatment of our parents and children

This was entirely unacceptable Multiple parents and kids were treated far beyond rude by the staff at the front desk It started almost from the moment we arrived and confrontations included shouting, arguments, and foul language This is a group of parents and boys that have been on many tournament trips, not an unruly bunch as we understand the typical hotel expectations They stated they have a “rule” that they don’t allow any minor to be outside the room unaccompanied Ultimately that was a good idea because I didn’t feel safe leaving my kid unaccompanied in that hotel Both nights as we sat in the outdoor sitting area in the back of the hotel, we were greeted by an intoxicated and high woman, who claimed she had been staying in that hotel for a few months She’d sit in her car with the music blaring, smoking and drinking, then stumble out to attempt to talk to us We were friendly to her, but it was not a good situations Then there was a steady stream of younger adults going in and out the back door without a key It was obvious they were not patrons I would not recommend staying at this hotel We will not be going back

Wesley Townsend

this will be long but necessary! This was by far the WORST Four Points experience we have ever had The entire hotel gave us Motel 6 vibes from the moment we checked in until the day we left The cleaning was substandard, the lobby was nice, but was always occupied by someone and the staff was always frowning and mean

We checked in on Friday, July 2 at about 1am because of our long drive The gentlemen that was manning the front counter was sitting in the office just off to the rear left and just stared at me when I walked in I said politely, good evening, I need to check in He walked over to the counter, said ID please then we had a few moments of silence between us His next response was, credit card please and pointed to the reader on the counter I inserted my card, he programmed the keys and gave me my room number, nothing more Once we saw where the elevator was located, we went to the room and it was like walking into a bad dream The colors were dated, carpet was nasty, the sheets had stains on them from the previous occupant we assumed, the weird printed sign was on the desk, they only put 2 cups and 1 bottle of water in the room, the provided items in the restroom weren’t from the same vendor, the shower items were missing and we only had 2 towels, there was what looked to be blood spatter on the wall and a wad of hair on the floor Good thing we always travel with cleaning wipes and our own pillows because there was NO WAY I was sleeping on those pillows with feathers flying everywhere! Overall, we were really disappointed with this hotel carrying the Sheraton name but none of it’s luxuries (photos provided)

Xyirx

The reception was welcoming, but the the hotel service was poor Many amenities in the rooms were missing—the sofabed sheet, pillows, towels Even the shower gel was completely empty when we first entered the room

While we were able to request most of them from the reception desk, it was quite disappointing for a 3-star hotel Complementary breakfast was not included unless ordered and paid, so be prepared Other than these, the room itself was quite spacious

12. Hilton Garden Inn Olive Branch (3-star hotel)

About this hotel

Set among fast food restaurants and 2 miles from US-78, this informal hotel is less than a mile from Olive Branch City Park, with sports courts and lakes, and 21 miles from Downtown Memphis.Understated rooms offer Wi-Fi, and flat-screen TVs with premium channels, along with minifridges, microwaves and Keurig coffeemakers. Upgraded rooms add sofabeds.Amenities include a casual restaurant with a bar and a terrace, as well as a gym and an indoor pool. There’s also a business center and a convenience store. Breakfast and parking are offered.

Things You Need to Know

  • 5 min drive to Olive Branch City Park
  • One of the few hotels in the area with room service
  • Guests praised the service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned pools 10 times
  • Guests praised the breakfast
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Hannah Pender

A bit premature as I’m posting this as we’re settling in; but, I’m impressed!Cleanliness isn’t superb (found a penny on the floor in our room), but no funny smells and bathroom is obviously well sanitized—not a single hair in sight (my biggest pet peeve)Most importantly: the customer service I made a mistake during the booking/check-in process

Shelby took great care of us and quickly got us in a room despite my errorMy toddler has been looking forward to this trip for a chance to swim, so we’re off to the pool!

Dane Coffey

First of all, I understand that a hotel cannot totally control the actions of other guests So the little league team running through the halls at 10pm isn’t their fault However, I was very surprised how much noise I could hear from regular activity in such a new hotel

I could hear every footstep in the hallway I could hear every move the people upstairs made Not, stomping or throwing, just walking and setting things down on the floor I could hear footsteps in the hallway upstairs My wife and I slept terribly I mentioned it to the desk in the morning and they said we weren’t the first to mention it We were offered free breakfast at our next stay or 5,000 Hilton points

G Roberson

I am here now staying in a 2 queen room on the 1st floor Over all the hotel appears nice aesthetically The #1 most important thing & why I have them 1 star

The beds in our room are hard as a rock and so are the pillows I could over a lot of things as I’m not horribly picky but a hard uncomfortable bed isn’t one of them Tonight and 2 more nights of these horrible beds and pillows makes me dread the rest of our trip visiting family and I just got here I expect soooooo sooooo much more out of Hilton than this I could have stayed at cheaper motels and got a better bed My 1st and last time ever staying here I’ll stick to the place down the street that I’ve stayed before and was comfortable As a Hilton honors member I trusted Hilton to be better

13. Hyatt Place Memphis/Germantown (3-star hotel)

About this hotel

A 9-minute walk from Methodist Le Bonheur Germantown Hospital, this modern hotel with a casual vibe is 4 miles from golfing at TPC Southwind. It’s 7 miles from Memphis Botanic Garden.Unpretentious rooms with modern decor and custom-designed beds feature free Wi-Fi, flat-screen TVs, coffeemakers and minifridges, plus iPod docks and living areas with sofas (some are pull-out).Parking is complimentary. There’s a 24/7 cafe with a cocktail bar and a market. Other amenities include a 24-hour fitness room and an outdoor pool.

Things You Need to Know

  • Guests praised the large rooms and the beds
  • 8 min drive to Urban Air Trampoline and Adventure Park
  • Guests praised the friendly, professional service
  • Guests praised the restaurant
  • Guests mentioned microwaves 17 times
  • Guests mentioned lobbies 19 times
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Kat

This is one of my favorite hotels inmy area, So I booked a room for 4 days for a friend from out of town, and he was impressed Management Greg and Bennett and the entire staff were very professional and eager to assist in making our stay enjoyable Breakfast was hot and the area was very clean

Kudos to Zaria who personally made sure that my room was to my satisfaction I will visit again You guys make a great teamThank you again!Kathleen

Angela Hill

“Great Stay!”Someone recommended Hyatt Place to us, and it greatly exceeded our expectations We are big travelers and usually choose another major brand, but this hotel experience has my family looking at Hyatt Hotels in Hawaii for our upcoming tripThe staff was amazing from the time we walked through the doors

They went above and beyond to make our stay and special event enjoyableThe rooms were clean, very comfortable, and spacious Our entire party felt the same wayThe breakfast was well maintained, with great variety and excellent coffee!The location was good, next to a gas station and approx 2 miles from all the popular restaurants and stores

Nawal Syed

This place was good Nice TV, Clean room, etc The only problem was that the bathroom was slightly dirty, not too dirty, but the walls has some stains on it

The corners of the room was dirty also, and the mattress of the bed was not that comfortablethe blankets felt like towels Otherwise this was a nice hotel! 😊 The people at the front desk were also very friendly The

14. Four Points by Sheraton Memphis East (3-star hotel)

About this hotel

Off Highway 72, this bright, contemporary hotel is 4 miles from the Memphis Botanic Garden, 5 miles from Shelby Farms park and 10 miles from Memphis International Airport.The modern rooms feature custom-designed beds, free Wi-Fi and flat-screen TVs. Upgraded rooms have minifridges and coffeemakers. Suites add separate sitting areas with pull-out sofas. Room service is available.Parking and an airport shuttle are complimentary. There’s also a lobby cafe/bar, and a casual restaurant serving French-American cuisine. Other amenities include a seasonal outdoor pool, 5 meeting rooms, and 24/7 business and fitness centers.

Things You Need to Know

  • 3 min drive to Crystal Shrine Grotto
  • 14 min drive to Memphis International Airport
  • Guests mentioned the rooms are clean but small
  • Guests praised the friendly service
  • Guests praised the fitness center
  • Guests praised the bar

Feedback From Real Customers

Roxcanna Bradley

Pros: From the time I booked, the hotel staff has been very polite and quick with their service To the receptionist Autumn, thank you for pronouncing my name correctly and answering all my questions My room was very clean as well

Cons: I didn’t have a microwave and the fridge doesn’t really work It is HOT in the elevator!!Manageable, but might be an issue for someone else: bathroom was a tad small, but that’s okay if it is just one person using it

Jean M

We are locals and stayed here for four nights during a power outage from an ice storm The rooms are your basic mid level hotel with a very comfortable bed Room was clean

The bathroom is small but not so small that it was a problemThe best part was the staff! All of them from the front desk, to the breakfast ladies, housekeeping and maintenance! They were BEYOND helpful and very willing to work with us for our day by day reservation We didn’t know when our power would be back on so we couldn’t say when we would be checking outNeedless to say I hope we don’t need a hotel locally again, but if we do, I will definitely come back hereThanks for making a bad situation bearable

Frank N

5/3/22: Traveling from Dallas, TX This was our first visit to Memphis and we chose this property Janice was great checking us in and she provided a ton of useful information about the local area

She made us feel welcomed Lynette was also great and super friendly The room was clean and quiet, and there was plenty of parking It wasn’t too far from Beale St and we truly enjoyed our stay

15. Homewood Suites by Hilton Memphis-Germantown (3-star hotel)

About this hotel

Close to medical centers, this classic extended-stay hotel off Tennessee State Route 177 is 1.7 miles from The Shops of Saddle Creek and 4.4 miles from the visitor center for Shelby Farms urban park.Traditionally furnished 1-bedroom suites come with fully equipped kitchens, dining tables and free WiFi, plus flat-screen TVs and pull-out sofas.A free hot breakfast is provided, as well as complimentary light dinner and drinks (Mon-Thurs). There’s a convenience store and a free grocery shopping service, plus a business center and coin laundry. Guests can also use a fitness room, outdoor pool and airport/area shuttle.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 8 min drive to Urban Air Trampoline and Adventure Park
  • Some guests complained about the beds
  • Guests praised the friendly service
  • One of the few hotels in the area with a casino
  • Guests praised the outdoor pool

Feedback From Real Customers

Laura Frey

Homewood Suites exceeded our expectations We loved how large the room was and the fact that the bedroom was a separate room from the living/kitchen area The room was very clean and the staff were extremely welcoming and friendly

We also loved all of the many options at breakfast in the morning My girls enjoyed the pancakes and sausages! There were also bagels, cereal, eggs, potatoes, etc If I’m ever in the area again, I would definitely choose this location to stay the night

Rita Navarro Levy

I went in the hotel room with my kids and it smelled super bad, the room was extremely dirtyWe found hair inside the refrigerator, food on the floor at our beds, and between other things We chose this hotel because the pictures they showed had a basketball court and when I asked about it they told me that they didn’t have it for years but they didn’t remove it from the website, so this is not honest to put something that they don’t have to offer

I opened the sofa bed and found many bandages with human excrements/feces stains The staff was amazing but the hotel is the worst place I’ve been with my family

J C

Upon check in, Sherman was extremely friendly, helpful and welcoming Area nice, safe and plenty of food and shopping options nearby As soon as we stepped out of the elevator on 2nd floor you can smell how clean it is kept

The room was great, bed comfortable and breakfast was kept replenished with nice choices to start the morning Every employee we passed were friendly and spoke to us Couldnt ask for a better experience I travel to memphis for business every month and will be staying here if it is in the allowed work budget One of the best hotels we have stayed at and we travel quite often

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