Hotel with Sauna in Richmond, TX

1. Houston Marriott Westchase (3-star hotel)

About this hotel

A 4.8 mile-drive from Terry Hershey Park, this modern property is also 5.4 miles from shopping at The Galleria.Flat-screen TVs with premium channels, free WiFi, desks and coffeemakers are offered in all of the upscale rooms. Some rooms have access to a lounge with complimentary continental breakfast and evening appetizers. Suites add separate living areas with pull-out sofas and city views.Amenities include a Starbucks, a grill offering southwestern-style cuisine, and a bar, plus indoor and outdoor pools, a hot tub and a fitness room. There are 21 meeting rooms as well as a laundry (fee) and complimentary parking.

Things You Need to Know

  • 15 min drive to Waterwall
  • One of the few hotels in the area with room service
  • Some guests complained about the kitchenettes
  • Guests praised the restaurant
  • Guests mentioned “Ballroom” 12 times
  • Guests praised the breakfast
  • Guests praised the fitness center, which has weight machines
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Chris Partridge

Very nice property, well maintained, clean The staff member during late night check in was very nice and professional as were all staff that we had interactions with The only downside was the M Lounge not having any hours from noon Friday until Monday Morning

No need for breakfast those days, but it is a nice place to get away from your room, grab a good coffee and relax For that I would say 4 Star rating…but because we were upgraded in our room, 5 Star

Sunny E

Spending time here was good The parking was fine, plenty of space and they have a security detail driving through the lot periodically, surveying activity The lobby is an open design, containing a restaurant, Starbucks and sit down area

Several elevators ensure that you won’t be waiting too long Access to a pool and indoor facility I like the proximity of the hotel to the highway and toll road

Elizabeth Wise

My husband and I have stayed at this hotel several times While it is a beautiful, well maintained property with a great pool it is the amazing, accommodating staff that has us returning to this propertyAt check in James was professional, and kind to us as well as our service animal

He made sure that our stay was comfortable Mo and Marcela were always there to greet us as we left and returned They both took care of us and remembered us when we returned Leticia at the restaurant was also very accommodating and sweet when we asked to be seated outside of the restaurantI wish I could name everyone here as they have a wonderful, friendly staff that truly made our stay memorableOther than that, we loved our room It was nice and cool even with the Texas heat The pool is amazing It is large, both indoor and outdoor, has a kiddy pool outside and a hot tub inside There are plenty of umbrellas and tables to escape the blazing sun

2. Houston Marriott Sugar Land (3-star hotel)

About this hotel

Overlooking the Sugar Land Town Square shopping center, this upscale hotel off I-69 is 3 miles from the Houston Museum of Natural Science at Sugar Land.Modern rooms come with flat-screen TVs, Wi-Fi (fee), coffeemakers and minifridges, as well as floor-to-ceiling windows and marble bathrooms. Suites add separate living areas. Some quarters have access to a club lounge with free continental breakfast and evening appetizers.Parking is complimentary. There’s a regional restaurant, plus a sleek bar/lounge, a Starbucks coffee shop, and a tree-shaded patio with a fire pit. Other amenities include an outdoor pool, a hot tub and an exercise room.

Things You Need to Know

  • 6 min drive to Fort Bend Children’s Discovery Center
  • Guests liked that this hotel is near shopping
  • One of the few hotels in the area with room service
  • Guests mentioned lobbies 44 times
  • Guests liked the fitness center, which has weight machines
  • Guests praised the nightlife
  • Guests praised the outdoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Donna Broussard

I enjoyed my stay The room was comfortable enough and the bed was really nice The staff was incredible

The area was very user friendly and I loved that I never had to get in my car for anything except work My only complaint is the elevator situation There was only one working elevator and I got stuck inside for a short time The staff responded promptly but I think the elevator acted up several times while I was there Otherwise, the staff was extremely friendly and helpful I will stay here again on a lower floor

Elizabeth Wise

This hotel is nice, newer, and clean That is the best I can say about this hotel We stayed here several nights on a couple of occasions

They have a shuttle sitting outside, but it has not run once since we have been here We asked about the ability to get a ride and each time we were told it is not running today, so if that is a selling point I would recommend staying somewhere elseThe staff is nearly nonexistent most of the time when I go down to the lobby Normally the front desk staff is in the back or somewhere elseIf you have status with Marriott do not expect them to offer you any benefits or upgrades They would not Honor the guaranteed late checkout for Tutanium members, and we did not receive our breakfast vouchers this time and had someone argue with me last time I asked I did not bother with breakfast this morning It was not worth itOverall would not recommend this hotel It is nice and quiet with comfortable rooms as well as a workout room and indoor pool If that is all you are looking for this place may not be too bad for you

Lisa Hetrick

The people, the location, the food, all wonderful This hotel was recommended, I’m doing the same! So many delicious restaurants within walking distance; shopping tooBut what will bring me back to this place is the customer service

From the first chat online to the final wave goodbye, my family and I felt truly welcomed here Thank you for a lovely stay, hope to be back again soon!

3. Fairfield Inn & Suites by Marriott Houston Richmond (2-star hotel)

About this hotel

In a residential area, this relaxed hotel is 2 miles from Interstate 69. It’s 6 miles from George Ranch Historical Park and 8 miles from the Braman Winery & Brewery.Warmly decorated, understated rooms have microwaves, minifridges and coffeemakers, plus Wi-Fi and flat-screen TVs. Suites add living areas with sofabeds.Amenities include an outdoor pool and a gym, as well as a dining room/lounge. There’s also a coin-operated laundry and a convenience store. A hot breakfast buffet and parking are available.

Things You Need to Know

  • Guests praised the clean rooms, which have refrigerators
  • 8 min drive to Sugar Land Memorial Park
  • Guests praised the service
  • The fitness center has free weights and elliptical machines

Feedback From Real Customers

Jimmy NGUYEN

Beautiful New Hotel off the highway Very quiet and the hosts are very friendly Hotel still has a new feel and with the new design

Would be a 5 stars if their key entry to each rooms are operational Hosts has to walk you to your room every time to unlock the door But I believe it’s a short term problem that could be fix within week Nice modern showers with fridge and microwave

Henry Zhang

This new hotel is thoughtfully decorated and very comfortable I liked the large bathroom with the frameless shower and the many shelves to put stuff Large and well lit parking lot

Nice pool The breakfast was quite average though, and protein options were very lacking – just hard boiled eggs and sausage biscuit I wish there’s bacon, ham, or sausage links but maybe that’s too expensive nowadays?

HanMy Luu

CHEAP & POOR SERVICES- Room smelled terrible (body sweats) upon check-in The bedsheet is dirty with a big stained spot of sperm from the previous stay which the housekeeper didn’t even change/clean

– Pillows are flat, old, stained, and worn out- The hotel is quite new but NOT WELL MAINTENANCE Carpets are often dirty with dust/sands steps marks since most occupancy is labor contractors- Front desk agents refused to provide amenities, such as a shaving kit although there are in stock for guest supply And After 8 pm, front desk staff refused to provide shampoo or soap, simply for a reason of no access to housekeeping source?!?!- A housekeeper (Black fat lady) kept knocking guest room to demand used towels but not to provide any new ones This housekeeper acted so weird, rude, and ridiculous- Front desk station is often left unavailable with no staff but found sitting at the guest computer desk or the lobby area- Breakfast provided POORLY with LIMIT both in QUALITY & QUALITY A small tray with a few 4 slices of eggs and sausages, and only 1 pancake maker, making a line of guests waiting although the hotel is not full NO FOOD REFILL so if the first front guest in line takes 3 slices of eggs, the 3rd guest in line would face with an empty tray! AGAIN, NO FOOD REFILL although I arrived at 716 am for breakfast 7 am to 930 am is breakfast time but how many guests could get food?!!- Coffee station in the lobby was dirty, COLD coffee (never hot in pot), a few cheap bags of tea but no HOT water in the pot- $108++ per night Undervalued, cheap, and horrible servicesASHAMED IN THE BRAND CHAIN OF MARRIOTT

4. Home2 Suites by Hilton Rosenberg Sugar Land Area (3-star hotel)

About this hotel

Just off Interstate 69/Highway 59, this relaxed hotel is a mile from Riverpark Shopping Center and 2 miles from Brazos River Park, with walking trails and BBQ facilities. It’s 25 miles from the Houston Zoo.Unfussy studios and suites feature desks, and sitting areas with pull-out sofas, as well as Wi-Fi and flat-screen TVs. All provide kitchenettes with fridges, microwaves and dishwashers, plus tea and coffeemakers.Amenities include a gym, and an outdoor pool with a sundeck and a shaded terrace. There’s also a bright lounge with a dining area and work spaces. Parking, breakfast and guest laundry facilities are available.

Things You Need to Know

  • Guests praised the rooms and the kitchenettes
  • 4 min drive to Sugar Land Memorial Park
  • Guests praised the service
  • Guests liked the breakfast

Feedback From Real Customers

Marianne Perry

Due to a miscommunication, a hearing accessible room was booked instead of an ADA room which was needed Reeta was kind and understanding as she worked to find us an appropriate room She managed to fix everything so our room and stay was perfect

The ADA room we got was very large and very comfortable The roll in shower was wonderful Hotel is very clean and whenever we asked for anything, we got it right away The location is great as it is very near to the relatives we were visiting Staff was friendly and courteous Definitely would stay here again

Ty Mitchell

Our stays at this hotel have been great and very accommodating! Rooms always clean to our expectations and the housekeeping staff has always been kind and very accommodating to every single request! Rohit ( the hotel clerk at the front desk) is wonderful! He was accommodating to every single need my family and I had and his customer service skills are beyond exceptional! He remembers my family by name whenever we see him, his conversations and suggestions have been so helpful and sincere, and he always has a welcoming and compassionate personality that lights up a room! It’s the staff that makes a hotel good and he does an absolutely great job!

DandV Greggs

Roach in our room Bathroom door latch was broken & wouldn’t stay closed Requested new room but was told none were available and maybe maintenance could come in the morning

I was fine with that However, went back to the room to find a cockroach crawling around Absolutely unacceptable Checked out within an hour of being there Horrible experience

5. La Quinta Inn & Suites by Wyndham Houston Energy Corridor (3-star hotel)

About this hotel

A 17-minute drive from Bear Creek Pioneers Park, this contemporary hotel is also a 6.1-mile drive from George Bush Park.Minifridges, microwaves and coffeemakers are offered in each modern room, as well as pillow-top mattresses, free WiFi and flat-screen TVs with HD channels. Suites add separate living areas with sofabeds. Kids 18 and under stay free with a parent or grandparent.A fitness center and an outdoor pool with a hot tub are offered, as well as complimentary continental breakfast and parking. Amenities also include a 24/7 business center and a meeting room.

Things You Need to Know

  • Guests praised the large rooms and the beds
  • 7 min drive to Terry Hershey Park
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned lobbies 12 times
  • Guests praised the fitness center
  • Guests praised the outdoor pool
  • Guests praised the bar

Feedback From Real Customers

Xante 9720

We stayed for 18 nights here so we stayed enough to give y’all a fair review for this hotelGreat hotel , clean rooms , Staff very friendlyContinental breakfast included

You don’t need to pay deposit so that’s a plusThe hotel is pet friendly so that’s another plus for the pet loversMy only concern about that tho is that they accept pitbull too and having pitbull here can be a little dangerous for other guestsAt my stay there was a guest just sitting with her pitbull and he was growling and barking at other guestsBut other than that this is a very good hotelThere’s a bunch of restaurants nearbyAnd a supermarket call Fiesta Mart All within walking distance would definitely recommend this hotel

Raven Kopru

I’m really wondering the standards of those that gave this place anything higher than 2 stars The area of Houston that this is in is literal garbage and the hotel reflects that We stayed here trusting the booking

com reviews but will not stay again It was clean all things considered but is nowhere near being even a 2 star hotel Had a musky smell and the AC unit was broken The staff was friendly, however That is the only thing good that this hotel, or any of the LaQuinta franchise for that matter, has going for itself

Abby Gregory

This is my favorite hotel when we stay in Houston My husband works crazy hours, basically day AND night, and I stay here with our dogs D’andre the manager is super sweet as is the rest of the staff

Whenever I need anything, whether a paper plate or a bandaid, everyone at the desk is happy to help me We spend so much time here that they have begun to feel like family We stay at La Quinta because they allow pets, but we stay at this location because the humans here are so hospitable! Highly recommend

6. Hilton Houston Westchase (4-star hotel)

  • Address: 9999 Westheimer Rd, Houston, TX 77042
  • Phone: (713) 974-1000
  • Ratings: 4.0 (1748 reviews) Very good Eco-certified
  • Website : Hilton Houston Westchase
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Contemporary lodging with a steakhouse & bar, plus an outdoor pool & fitness center.

About this hotel

This contemporary hotel, off the Sam Houston Tollway in Westchase business district, is 5 miles from the Galleria shopping mall.All rooms and suites feature classic decor with floor-to-ceiling windows and custom-designed beds, plus flat-screen TVs and WiFi. Executive rooms provide access to the Executive Lounge’s free breakfast and evening appetizers.There’s a steakhouse and lobby bar, as well as amenities including an outdoor pool, fitness center, business center and meeting/function space for up to 900 guests.

Things You Need to Know

  • The rooms have minibars and TVs
  • 15 min drive to Waterwall
  • Some guests complained about the bathrooms
  • One of the few hotels in the area with room service
  • The hotel has a concierge
  • Guests mentioned “Housekeeping” 26 times
  • Guests mentioned microwaves 29 times
  • Guests praised the outdoor pool

Feedback From Real Customers

Dessy White

Not a perfect hotel but pretty darn nice Staff was great and fast at check in Very easy access to get to our room

Pretty nice view and the room was clean Bed is very comfortable The pillows are very soft but down, I am allergic but they do have other pillows, you just have to askOnly huge downside, which I don’t blame the hotel for, our car was broken into Make sure to take everything out of your car We forgot one bag and of course it happened to have our safe with money and important documents in it The security did find it pretty fast and called right away so we could file a report Because the window was completely busted out they did let us park the car right in front of the lobby so we didn’t have to risk someone trying to do anything else with the car We are just sick over the break in :(The hotel staff has been great, but a pretty horrible experience for sure

KESHA BOWIE

Thanks for your staycation in the city My friends and I come to the city to stay at hotels when we go out This location is perfect

Many places to eat and close to downtown and 610 loop for where our parties were located My friend was hot due to a/c unit issue and they placed her in another room until the next day to make her comfortable The room was nice but I always bring my own cleaning supplies and clean to my liking Other than that, nice and comfortable room

Jake Lee

Your experience here may vary Seems like a good place for business You have two steak places (one is outback) and a subway walking distance away need I say more? My experience included a room phone that had static some guests having a good time and motorcycles/cars racing around a bit on weekend

Honestly I am glad it’s a Hilton You could do so much worse than this hotel I got the room below $110 a night and am quite satisfied For remote work it is adequate with typical Hilton flare My room features a adequate lighting configuration and lounger chair with large windows No microwave in my king room make sure to keep that in mind if you need that And I just found a fridge hidden in the TV stand bummer

7. SpringHill Suites by Marriott Houston Rosenberg (3-star hotel)

About this hotel

In a residential and retail area off I-69, this casual all-suite hotel is 5 miles from the Fort Bend County Fairgrounds and 7 miles from George Ranch Historical Park.Modern suites have separate living areas with pull-out sofas and desks, plus free Wi-Fi, iPod docks, and flat-screen TVs with premium channels. They also include minifridges, microwaves, and tea and coffeemakers.Freebies include a hot breakfast buffet and parking. There’s also a convenience store, an outdoor pool, a fitness room and guest laundry facilities.

Things You Need to Know

  • Guests liked the large rooms
  • 8 min drive to Sugar Land Memorial Park
  • Guests liked the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned air conditioning 17 times
  • Guests mentioned lobbies 12 times
  • The fitness center has weight machines and elliptical machines

Feedback From Real Customers

Chris P

Very friendly staff at the front desk and clean lobbyHowever, our room was very humid, enough to make me feel stuck to the bed Sliding door to the toilet kept getting stuck, and the toilet had refilling issues in the tank that I fixed myself

Lighting in the bathroom / over the bed was a little spottyLastly, there was a powerful smell the entire time, either some strong cleaning chemical or worseOverall, the price at the time ($90) is ok for a single night stay, but I will look at other Marriott properties in the area in the future

Marissa Rodriguez

Room smelled like urine! Bed, couch and floor felt humid, then some kids were swimming til 2 am and were being so loud Which we didnt make a complain because THEY WERE KIDS!! BUT the next day we tried swimming at 10 they kicked us out, because apparently we were being loud

I’ve never had a bad experience at hotels but this one has been the WORST EXPERIENCE EVER it was HORRIBLE We stayed for 2 days and didn’t get any clean towels or room service I’ve worked at hotels before and they could at least give us clean towels Hopefully they make some changes soon but we won’t be staying here again

8. Drury Inn & Suites Houston Sugar Land (3-star hotel)

About this hotel

This down-to-earth hotel is 2.5 miles from Sugar Land Town Square, 19 miles from Downtown Houston and 21 miles from the Orange Show Center for Visionary Art.The relaxed rooms, some with exposed brick walls, come with complimentary Wi-Fi and flat-screen TVs, plus microwaves, minifridges and coffeemakers. Suites feature separate living rooms and sofabeds. Kids age 18 and under stay for no extra charge with a paying adult.Freebies include breakfast and parking, as well as evening drinks and snacks. Other amenities include an indoor/outdoor pool, a hot tub, an exercise room and a business center.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • Guests praised the bathrooms
  • 5 min drive to Fort Bend Children’s Discovery Center
  • Guests praised the friendly service
  • Guests mentioned hot tubs 10 times
  • Guests praised the breakfast
  • One of the few hotels in the area with an indoor pool
  • Guests praised the bar

Feedback From Real Customers

Alice Larry

Great Hotel! The staff (Eugenia especially) is AWESOME!! My husband and I came in from out of town on April 29, 22 for our niece wedding We called the hotel and asked for early check in, they were short on housekeepers, but was able to grant our request Eugenia at the front desk is Amazing! She is professional, caring, understanding, patient, kind, and she remembers your name

She make the guess feels at home We enjoyed our stay and yes, we will be back!

Rosemary Gonzalez

We stayed here for 2 nights this month for my bday getaway and had no complaints The front desk staff was very helpful and sweet Breakfast was provided and was good for a more simple menu

Our room had a king bed and was clean when we arrived I just wish I knew where they purchase the pillows from because they are so comfy 2nd time we stayed at a Drury Hotel and would recommend to anyone

john matthews

This hotel was amazing The breakfast was good every morning, the lunch/dinner was always on point, and they gave you free drinks to go along with it The manager was super friendly, all the employees that we ran into during our stay where also very friendly, the facilities were in great shape, really no negatives to review about on our trip

They are also super close to a gas station and pappasito’s restaurant if you need to get out and get something you can walk to them

9. Courtyard by Marriott Houston Sugar Land/Lake Pointe (3-star hotel)

About this hotel

Offering views of Brooks Lake, this casual hotel is 1 mile from Sugar Land Town Square mall, 2 miles from Interstate 69 and 3 miles from concerts at the Smart Financial Centre.Relaxed rooms feature free Wi-Fi, flat- screen TVs and sitting areas, plus microwaves, minifridges and coffeemakers; some include lake views and/or sofabeds. Suites add living areas. Room service is available.An area shuttle and parking are complimentary. Other amenities include an informal restaurant/bar, and a patio with a fire pit, as well as an outdoor heated pool, a fitness room and a jogging trail. There’s also a coin-operated laundry and a convenience store.

Things You Need to Know

  • Guests praised the clean rooms
  • 7 min drive to Fort Bend Children’s Discovery Center
  • Guests praised the friendly service
  • Guests mentioned lobbies 12 times
  • Guests praised the fitness center, which has weight machines

Feedback From Real Customers

Jacob

This is a wonderful hotel For the price you pay, you get a good location, clean rooms and it’s just what you need Features a 24/7 fitness center, a pool (pretty small so expect it to be big), and a little cafe (don’t plan on eating there, it’s not much from what i’ve seen

Maybe for a quick bite) Anyway, I’d stay here over the Hyatt Place next door, as we have stayed there before and it isn’t as clean Would recommend

Rashmika R

Not impressed with this Marriott in the area No change of linen or room service when asked, apparently they provide a full room service once every 7 days! So if you have a short stay forget about getting room service or change of towels The front desk is rude and does not entertain any calls, all they are taught to say is it’s their policy

I’d rather stay elsewhere, don’t stay at this hotel!

10. Comfort Suites (3-star hotel)

  • Address: 4820 Techniplex Dr, Stafford, TX 77477
  • Phone: (281) 565-5566
  • Ratings: 4.1 (391 reviews) Very good
  • Website : Comfort Suites
  • Check-in time: 2:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Informal all-suite hotel offering modest quarters, a gym & an outdoor pool, plus free hot breakfast.

About this hotel

Off I-69 in the Southwest Techniplex commercial district, this relaxed all-suite hotel is 12 miles from shopping and entertainment at The Galleria, and 14 miles from NRG Stadium.The unassuming suites provide free Wi-Fi and flat-screen TVs, as well as wet bars, coffeemakers, microwaves and minifridges. All have pull-out sofas, while upgraded suites add separate living rooms. Some also feature whirlpool tubs.Parking and a hot breakfast buffet are complimentary. Other amenities include a guest laundry, an exercise room, a seasonal outdoor pool and a hot tub.

Things You Need to Know

  • Guests praised the beds
  • 6 min drive to the BAPS Shri Swaminarayan Mandir Houston
  • Guests praised the service
  • Guests mentioned refrigerators 11 times
  • Guests praised the breakfast
  • One of the few hotels in the area with a spa

Feedback From Real Customers

andyc740

Though the hotel was adequate, the catalytic converter was stolen from my vehicle overnight while parked in the hotel parking lot, completely rearranging my plans for the next day The security camera pointed directly at my car turned out to not be working when the police were checking the security footage The parking lot lighting shines just as much on upper floor windows as illuminating the parking lot

I am a frequent guest at Choice Hotels on travels, but this one is now off my list

Lei Ana Chavana

TV sound was distortedTV was sitting directly on dresser Manager was notified and said tv speakers were under tv, that’s why it sounded distorted

She said she would bring tv stand and never did We lifted the tv up on rolled up towels ( ghetto ) When we first notified her of tv she offered another room but we had already unpacked everything The room smelled musty, sofa and carpet were stained She gave us a can of Febreeze for the smell Really! We put a sheet over the sofa to sit on it When we woke up there was a huge dead roach next to desk The Manager was rude and unfriendly! We will never stay at this location again!!! The Manager said she spoke to Owner and he offered nothing!

11. Super 8 by Wyndham Stafford Sugarland Area (2-star hotel)

About this hotel

In an area filled with business parks, this simple budget hotel is a mile from Interstate 69, 3 miles from the Baps Shri Swaminarayan Mandir Hindu temple and 6 miles from the Fort Bend Children’s Discovery Center.Low-key, colorful rooms accessed by exterior corridors offer free Wi-Fi and flat-screens, plus coffeemakers, microwaves and minifridges. Suites add sitting areas and/or whirlpool tubs. Kids age 17 and under stay at no charge in a parent’s room.Parking and a continental breakfast buffet are complimentary. Other amenities include a seasonal outdoor pool and a hot tub. There’s also a coin-operated laundry.

Things You Need to Know

  • Guests praised the rooms
  • 6 min drive to the BAPS Shri Swaminarayan Mandir Houston
  • One of the few hotels in the area with a restaurant
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Evelyn Bailey

Very affordable price

due to weather change decided to stay close to workexcellent customer servicevery clean and well kept propertythe room had a lot of perks from the extra space for work areaI plan on staying in the futurehad handicap spaces and knew my car when unloading my things late at nightthey made sure I was safe getting inside my room rentedloved my stay

Susan Schubert

Not happy they say pool and Continental breakfast but none of that is true first off the pool is closed because they don’t have a permit and they say they don’t have the continental breakfast because of covid was a total rip off I could have paid $10 more and had a swimming pool and continental breakfast but I believed they had it and was very disappointed when they didn’t have any of it it’s a rip off

erich horn

The worst customer service i have experienced in this industry Made a 2 night reservation Never canceled

Property Management decides on their own to cancel and then rerent the room Then, charged me I show up and my room is gone Manager tells me that he has that right if you are not there by 4 pm so, why would anyone make a reservation that has a later flight or a job or anything So i call customer care, i get no care, nothing they can do Up to 10 days to hear back Customer representative wants me to talk with Property Management I already did and got a horrible attitude Asked for manager of customer service, told no manager Asked if representative was working at home, said no Asked if he was working with no manager on duty Finally got transferred Told the manager what happened and stated a customer should not be spoke to in this way Manager states customers shouldn’t talk to her that way Confused, never raised my voice, was not blaming her, and was asking why this happened Manager ended up being very rude as well And, as i tried to finish as the manager kept interrupting, manager hang up Unbelievable!! No customer service, horrible attitudes, and no resolve on a simple 2 night stay So, as i told the manager, i will be disputing the charges with my bank and contacting BBB This is the level of customer care? This is not my first hotel But, this is the first time in decades to be treated so horribly by so many of your staff

12. Residence Inn by Marriott Houston Katy Mills (3-star hotel)

About this hotel

This relaxed all-suite hotel next to the Katy Mills Mall and the PetroSkills Conference Center hotel is a mile from the Typhoon Texas Waterpark.Informal suites feature fully equipped kitchens and free WiFi, as well as pull-out sofas, desks and flat-screen TVs with premium cable channels. The 1- and 2-bedroom suites add separate living areas.Parking, weekday socials and hot breakfast are complimentary. Other amenities include a 24/7 convenience store and a coin-operated laundry, plus an outdoor pool, a hot tub and a fitness center.

Things You Need to Know

  • Guests praised the kitchenettes
  • Guests liked the rooms, which have refrigerators
  • Some guests complained about the bathrooms
  • Walking distance to Dig World and Urban Air Trampoline and Adventure Park
  • Guests praised the restaurant

Feedback From Real Customers

jpr sat

Good clean rooms Spacious one room or two room suites with complete kitchen and dining area Staff is friendly

Downer: they allow pets in the roomsSo you have to put up with animal dander and other tid bitsSome owners are downright rude by letting their pets sniff or rub on youOther than that the hotel is good

Lilly H

We got put in this hotel while our house was being renovated by insurance The hotel itself is fine, small but fine however, while staying here we caught scabies which is a mite that burrows in your skin and then makes and causes this REALLY itchy rash So beds weren’t clean etc

The fire alarm went off at 3:00 AM too since the riser room wasn’t working right Found hair in towels and sheets (including public hair) room service wasn’t great either Don’t waste your money here

Qamer Alamjy

The hotel has several issues ranging from pest control to cleaningWe booked the hotel for 2 nights A while later, noticed ants on the floor (pictures were taken) and called front desk

The front desk was very casual about it as if it wasn’t a big deal, they advised that there were no rooms available in one bedroom suite to switch and they can have the maintenance spray the room in the morning We decided to stay in the same room as we needed a separation (a door that the other room didn’t have) to not wake up my other children in the night as we were travelling with a newborn In the middle of the night, my husband saw ants on his pillow and in the morning there were ant bites on his back and my daughter who was sleeping with him also had an ant bite There was more ants seen on the sofa bed in the morning (pictures taken)Another issue was when the bedding was opened for the sofa bed, it was covered with long black hair (pictures taken) Once again front desk was called, they had minimal bedding to give away and apparently out of extra blankets and pillows There were no pillows available for the sofa bedWe were switched to another room in the morning, this room again had cleaning issues There was a card on the desk about the hospital taking extra measurements in cleaning but even that card was covered in dust and had stains on it There were hair on the bed in the bedroom and washroom There was also a spider on the bedroom doorWe completely understand that there may be staff constraints and didn’t want to call the front desk about any further issues therefore we decided not to stay the second night Upon checking out the front desk didn’t inquire about leaving early They were not concerned about the whole situation at all

13. SpringHill Suites by Marriott Houston Westchase (3-star hotel)

About this hotel

Off Texas State Highway Beltway 8, this modern all-suite hotel is 5 miles from the Town & Country Village shopping mall, and 10 miles from George Bush Park.Casual studios feature flat-screen TVs and free Wi-Fi, as well as minifridges, microwaves and coffeemakers. All have living areas, desks and pull-out sofas.Parking and breakfast are complimentary. There’s also a relaxed bistro/bar and a polished lobby lounge, as well as a gym, an indoor pool and a hot tub.

Things You Need to Know

  • 14 min drive to Waterwall
  • Guests praised the friendly service
  • Guests praised the clean rooms but some complained about the air conditioning
  • One of the few hotels in the area with an indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Linda

Location is great, 5 mins you can arrive to china town, the parking was my big concern, and it turned out well, many place to park and its safe Breakfast was good and enough for me The staff are nice!One thing i dont like is the room floor is not very clean, I found multiple hairs (from previous guest) and also I step on toothpaste was dropped on the floor

In general i have a great stayed I will go back for sure

14. Fairfield Inn & Suites by Marriott Houston Westchase (3-star hotel)

About this hotel

Off Beltway 8, this unpretentious hotel is 3 miles from Arthur Storey Park, 4 miles from the Edith L Moore Nature Sanctuary and 8 miles from hiking trails at Terry Hershey Park.Featuring bright accent walls and carpeted floors, the laid-back rooms offer free Wi-Fi, flat-screen TVs and minifridges, as well as microwaves, and tea and coffeemakers. Suites add sitting areas with pull-out sofas.Complimentary perks include breakfast, parking, and regular evening socials with snacks and drinks. Other amenities consist of a gym, an indoor pool and a hot tub, plus coin-operated laundry facilities and a convenience shop.

Things You Need to Know

  • 13 min drive to Waterwall
  • Guests praised the service
  • The fitness center has weight machines
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

C C

Made a reservation online Check out was 12pm Pool hours were 6am-10pm

Checking in was fairly easy with no problems However, during our nightly check-in, the atmosphere felt very unsafe The hotel had a very strong and wierd smell also Later on, during our shower, we received a phone call asking if we poured water on bathroom floor I said we just took a shower They told us it was leaking from above This was not our problem and this is an concern they should resolve on thier own Highly disappointed in the hotel this far, morning breakfast service completely changed how we felt about the atmosphere I did not expect a buffet service of cereal, oatmeal, waffles (that you make yourself), omelets, sausages, boiled eggs, and bagels They also included yogurt and variety of beverages We swam in the pool during morning It was very small but indoors They have a hot tub also, but it was out of order

Richard Young

As a loyal Marriott customer I have grown accustomed to the greetings by the front desk folks Today Chef Larry personal greeted each customer, then as time allowed H-E-B had extended conversations with each guest all while being attentive to the breakfast bar We had an enjoyable breakfast and conversation with Larry and other guest whom he engaged

Well done sir!

15. Embassy Suites by Hilton Houston Energy Corridor (3-star hotel)

About this hotel

Off Katy Freeway (Interstate 10), this sleek all-suite hotel with a 3-story atrium is 0.5 miles from Bear Creek Pioneers Park.The modern 2-room suites include separate living rooms with pull-out sofas, microwaves, minifridges and coffeemakers, plus 2 flat-screen TVs, WiFi (fee) and wet bars. Upgraded suites add city views and extra space.Made-to-order breakfast and parking are free. There’s a restaurant and a bar. There’s also an indoor pool with a hot tub, a 24/7 fitness center and a business center, plus a paid airport shuttle and 10,000 sq ft of meeting space.

Things You Need to Know

  • Guests praised the large, clean rooms
  • 7 min drive to Terry Hershey Park
  • Some guests disliked the bathrooms
  • One of the few hotels in the area with room service
  • Guests praised the restaurant and the restaurant service
  • Guests mentioned “omelettes” 23 times
  • Guests praised the fitness center
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Remika Wright

From check in to check out everything was amazing The food was good, pool and Jacuzzi area was clean with plenty of towels available Parking was easy and accessible to the hotel

It was so quiet there it felt like we were the only ones in the hotel The complementary happy hour was very nice and welcoming we got to engage with other guests and it was spacious Our room was as described, very spacious and clean

M. Outlaw

Spacious and comfortable Embassy Suites Continental breakfast is better than some diners The entertainment area bar could do well with stocking higher quality liquor choices but not bad and happy hour gratuitously provides free cocktails

Happy Hour food was also good Suite cleanliness status was 7/10 Housekeeping if possible should make this at least 9/10 Overall great stay at this location!

Luis Pena

Make sure to use ʜoᴛᴇʟʙᴏʟʟʏᴄᴏm when booking your hotel This web site will compare hundreds of hotel sites and usually will have prices much cheaper than others! Thank me later! This hotel is one of the highest rated in the area

I have been coming here for a long time If you choose this place you definitely won’t regret itMs Yolanda was so helpful at booking! She had a great energy about her and my reservation was made quickly and easily My family has stayed here for a visit once before when we lived in town and gave the hotel rave reviews This is why we look forward to our upcoming stay! I am coming for both business and pleasure and you cannot beat this location in Houston Pricing is great!

16. Homewood Suites by Hilton Houston-Westchase (3-star hotel)

About this hotel

Off State Highway 8, this informal all-suite hotel is 8 miles from The Galleria and 13 miles from the Houston Zoo in Hermann Park.Classically furnished 1- and 2-bedroom suites come with living rooms, kitchens, free Wi-Fi and flat-screen TVs. Upgraded suites feature fireplaces.Complimentary perks consist of parking, hot breakfast and weekday evening receptions. Amenities include a fitness room, an indoor pool and a hot tub, as well as a sports court & a BBQ area. There’s also a convenience store, plus coin-operated laundry facilities and a grocery delivery service.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • The rooms have refrigerators
  • 13 min drive to Waterwall
  • Guests praised the friendly service
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Mark

While in town for an event I needed a hotel it was less expensive to those next door to the convention centerHomewood suites came up in my search and I am very glad that they did While it was farther from the convention center than I would have liked the the facility itself was very niceFor a very reasonable price the room that I received was large and spacious and spacious with pretty much a full kitchen

There was a tall refrigerator refrigerator freezer, a microwave oven, 2 burner stove sink in a dishwasherDoes the facility have a nice workout room and great looking indoor pool and even a business center that was free room me and open to everybodyThere was a hot buffet breakfast every morning the quality was definitely above average

B.V. Rogers

It was a little weekend trip, nothing extreme or major I had a few minor things to happen that were addressed that morning some I didn’t report, because my stay wasn’t long Room was nice and clean so was the floor and front lobby

Guest services was pleasant also I would stay again if I were in the area Also do a bit more research on the area to know what there is to do and places to eat

Gary McNeal

There was an issue with the tv however the staff resolved the issue as soon as possible and with a smile I believe it was an issue with satellite service which is totally out of the staffs hands But a team that cares about guest experience and resolves tge issue quickly and apologize for the inconvenience with a smile

I have no complaints about site or staff Nothing but praises for the staff the rooms and common areas were nice and clean At night there was a security guard going thru the parking lot which made me feel very safe

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