hotel with smoking rooms in Beachwood, OH

1. Hyatt Place Cleveland/Lyndhurst/Legacy Village (3-star hotel)

About this hotel

Adjacent to the upmarket Legacy Village shopping center, this polished, modern hotel is 2 miles from I-271 and 7 miles from the Cleveland Museum of Art.The unfussy, contemporary rooms have free Wi-Fi, flat-screen TVs, and lounge areas with pull-out sofas, in addition to tea and coffeemakers, minifridges, and wet bars. Airy 1-bedroom suites add separate living rooms and extra TVs.Freebies include parking. There’s a casual all-day restaurant, a chic cafe/bar and a 24/7 exercise room, as well as a heated indoor pool.

Things You Need to Know

  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the casual restaurant
  • Some guests complained about the bathrooms
  • Guests mentioned “shopping malls” 12 times
  • The fitness center has weight machines
  • The hotel has a boutique store

Feedback From Real Customers

A R

The only good thing I have to say is that the rooms are very nice as were the views However they charged an extra 4 nights and when we called to try and get it sorted the woman who answered the phone could not have cared less We offered to bring the bills we received so she could see the difference and errors and her reply was “if it will make you feel better”

Feel better? Its to get credited back the extra charges and show you the discrepancy between the credit card and hotel bills! Also, in a two week stay, the room was half cleaned once I asked several times for it to be cleaned but they only did it when I caught them in the hall And then they didn’t get to the bathroom and just did the room Several of the nights there were loud parties and the walls and floors seem to be paper thin for sound Will never stay there again when travelling to Cleveland

Ann Brenner

Do not choose this hotel for your wedding block The problems that me and my family experienced will speak for themselves!1 The lock on my room stopped working on check out day so it took HOURS for a maintenance person to come fix the door to get our stuff out (this was the day after my wedding and we had planned to have family over)2

No one to check out guests (my family waited for 30 minutes and the online check out was not working either)3 One of my family members attempted to check in on Saturday at 3pm and they were not able to let her into her room until after the wedding The wedding was at 5pm and she had to get ready in someone else’s room4 Took them over 30 minutes to check me in and when I finally got to my room, it was the wrong one This caused me to be late to MY OWN wedding rehearsal5 Attempted to charge me double and when I corrected them, I was given attitude6 No luggage cart in sight all weekend7 Many of my guests were not given their complimentary hotel bags8 I was specifically told that the bar would be open on Friday and Saturday Like the luggage cart, no bartender in sight all weekend9 I asked and confirmed twice that there would be turnover service Saturday morning on two of the rooms I booked I guess fresh sheets and towels are asking for too much because neither rooms were cleaned for Saturday evening

Walter Jones

I didn’t stay at this particular one, however I did call this particular one to see if they had room availability for a particularly difficult to navigate situation (C19 pos, government travel, getting kicked out of my current hotel due to lack of availability) and while they didn’t have availability, their representative “Sunny” absolutely lived up to her name and stayed on the phone with me until I was taken care of fully She was honestly the first person to listen to my situation and not immediately try to shoo me away, and she did an excellent job helping me out and getting me sorted at a different Hyatt locationIf she’s coming up for review for a raise, 10/10 just do it 🙂

2. Residence Inn by Marriott Cleveland Beachwood (3-star hotel)

About this hotel

Off I-271, this modern all-suite hotel is 3 miles from shops and restaurants at Legacy Village, and 21 miles from the Great Lakes Science Center.Contemporary quarters, ranging from studios to 2-bedroom suites, feature pull-out sofas, dining areas and kitchenettes, along with free WiFi and flat-screen TVs.Freebies include hot breakfast, parking, regular evening socials and grocery delivery service. Amenities consist of a seasonal outdoor pool, a hot tub and a fitness room, plus a basketball court and a patio with a fire pit. There’s a convenience store. There’s also a coin-operated laundry. Pets are welcome for a surcharge.

Things You Need to Know

  • Guests praised the clean rooms and the kitchenettes
  • 6 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned “suites” 24 times
  • The fitness center has weight machines
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Natalie H

Stayed at the Residence Inn from 7/25 – 7/28 while on our trip to Cleveland Due to a flight delay we arrived at the hotel around midnight My husband immediately started to get his clothes ready for an early meeting when he noticed stains on the iron

I called the front desk and this wonderful lady working the night shift brought us a new iron in the middle of the night This is literally the definition of above and beyond when it comes to service in my book The room itself was spacious and clean The breakfast had a good variety of items that ranged from scrambled eggs, warm sandwiches, fruit, pastry to cereal The only thing that would’ve made our stay better are extended breakfast times, 9 am seems to be a bit early as a cut off time for breakfast for people in vacation But all in all we had a wonderful stay!

Janice Price

Pros: Every staff member was so friendly and helpful The breakfast was always stocked and adequategreat location

CONS: dirty room, stained, peeling walls Loud people running all hours of the night Front desk said they can’t do anything There’s only like two luggage carts around and they are never available so we had to make like 15 trips up and down with the slow elevator Will not be staying again

Lisa Marie

I was there in Ohio for surgery I had to stay 10 days to recover and have my post op appointment The hotel itself has great staff! Great if your coming for a few days

Nice pool area However as far a comfort to recover from a surgery, no place to be comfortable Beds are hard couches are dated and are pull out beds that you can feel No place to sit and rest I was told I would have to rent a chair from Rent a Center Would not recommend to recover for long periods of time Other then that the staff is great

3. InterContinental Suites Hotel Cleveland, an IHG Hotel (4-star hotel)

About this hotel

On the Cleveland Clinic campus, this relaxed all-suite hotel is 1 mile from the Cleveland Museum of Art, 3 miles from Downtown, and 5 miles from the Rock and Roll Hall of Fame museum.Unfussy suites provide free Wi-Fi, flat-screen TVs, safes and iPod docks, as well as minifridges, and tea and coffeemakers. Upgraded suites add living/dining areas with pull-out sofas, and panoramic skyline views. Room service is available 24/7.Amenities include a casual restaurant and bar, and a 24-hour fitness room. A breakfast buffet (fee) and parking are offered.

Things You Need to Know

  • Guests liked the large rooms and praised the beds
  • 5 min drive to the Cleveland Museum of Art
  • Some guests disliked the bathrooms
  • Guests praised the friendly service
  • Guests mentioned microwaves 16 times
  • Guests liked the fitness center

Feedback From Real Customers

Alan Kratzer

The InterContintal Suites Hotel of Cleveland, on Euclid Ave is a great place to stay To start your stay off the valet parking staff meet you at your car If you have a lot of luggage the doorman will assist you to your room

Then when you come in to front desk for your check-in At the front counter is there to truly help you in a difficult time and sometimes first stay to be seen at the Cleveland Clinic Once in the room they are very spacious whether it be, 2 full size beds or a king size room Rooms are very clean If you would have an issue call the front desk My second stay our air conditioner broke at about 11 pm It was no one’s faulty I called the front desk then apologized and moved us down the hall for 2 more nights Yes it was an inconvenience but they took care of us and made it right The 3rd stay, I had a question on how to handle having a mid-morning appointment, and not wanting to check out till after my appointment Joshua Taylor, Front Desk Manager this evening, he took great care of me and was able to get me a later check out I greatly appreciate all of the pleasant friendly staff members that work here Please note: They ask you to please where a mask in the public areas It is for your safety but many to protect patients like myself from getting any sicker and not being able to beat any respiratory issuesVery close walking to main entrance if you so choose (10 minutes) or the Cleveland Clinic has shuttles that will pick you up at the front door of the hotel Please allow 20-30 minutes for a ride to your closest entrance for your appointment No need to have your car while here The C2 restaurant has awesome food, and great staff Please don’t forget to tip your valet parking staff and the doorman if you use them

KT

When I saw how close it was to Cleveland clinic I was worried about hearing ambulances all night long, but i didn’t Everyone was friendly, from valet to front desk to the house keeping we ran into on our way out Our bed was crisp and clean, as was the rest of the room

We felt welcome and safe staying here, and next time I want to stay at a suite I know exactly where to go

B R

Mostly a good experience Room was very comfortable Bed was most comfortable I had ever had at any hotel

Very convenient for visiting my family member at Cleveland Clinic Arrived late at night Tried to order room service Made numerous attempts to contact room service Kept getting the run around Asked for a menu Was told they would bring one right up Never saw it Staff (Josh) at front desk was superb Got us a menu for a pizza place He even stayed late to make sure we got our order Took the hotel shuttle to the clinic twice One experience was good The other was horrible The woman who was running the shuttle was incredibly rude

4. Hotel Indigo Cleveland-Beachwood (4-star hotel)

About this hotel

Off Interstate 271, this contemporary hotel is 1 mile from the Maltz Museum of Jewish Heritage and 2 miles from Canterbury Golf Club.Airy, colorful rooms come with free Wi-Fi, flat-screen TVs and coffeemakers. Suites add separate living areas with sofabeds. Room service is available.Parking is complimentary. A refined steakhouse has wooden floors, leather seating and a bar. There’s also a casual cafe, a gym and a business center. Breakfast is available (surcharge).

Things You Need to Know

  • 7 min drive to the Maltz Museum of Jewish Heritage
  • One of the few hotels in the area with room service
  • Some guests complained about the kitchenettes but others liked the beds
  • Some guests disliked the bathrooms
  • Guests liked the service
  • Guests disliked the refrigerators, mentioned 19 times in reviews
  • Guests mentioned microwaves 11 times

Feedback From Real Customers

D.L. Eppy

Checked in 4-30-22, mid day Tiffany at the front desk was niceWhile checking in I noticed the rate wasn’t what my confirmation said

The hotel charged me almost twice what the rate was and no could explain it and said the manager would be there in the morning when we checked out, that never happened I have no words that can describe the disgust I felt in my stomach when we went into our room and pulled the sheets down to see thus See pictures Human hairs, blood on bedding, urine stains Never in all of my travels have I experienced such blatant laziness of it’s employees, and managementNever would I stay at this location, should have their franchise status revoked

Randy Proctor

I left a few incredibly important items at the hotel and they found them and mailed them back to me I cannot thank the staff enough for helping to return one of my most prized possessionsAlso, the hotel room was lovely, and the attached steakhouse gave us an amazing meal!

5. Staybridge Suites Cleveland Mayfield Heights Beachwd, an IHG Hotel (3-star hotel)

About this hotel

In the east Cleveland suburbs, this traditional all-suite hotel sits among the businesses of Landerhaven Corporate Park. It’s 1.1 miles from I-271 and 5 miles from Canterbury Golf Club.Featuring free Wi-Fi, flat-screen TVs and DVD players, the relaxed studios also have kitchenettes and work desks. Some add pull-out sofas; 1- to 2-bedroom suites offer separate living rooms.Freebies include a breakfast buffet and evening receptions (select weeknights), plus parking and a local shuttle. There’s also a seasonal outdoor pool, a gym, a basketball hoop and a BBQ/picnic area, as well as a 24/7 business center and coin-operated laundry facilities.

Things You Need to Know

  • The rooms have kitchenettes and refrigerators
  • 9 min drive to the Maltz Museum of Jewish Heritage
  • Some guests disliked the bathrooms
  • Guests liked the friendly service
  • Guests liked the restaurant
  • Guests mentioned “Bag” 10 times
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Kerri Boardwine

I’m spending a couple of days here First impressions were great It is easily located off of the interstate in a quiet area

My room is quiet and comfortable There are some scuffs on the wall and a stain or two on the carpet but that is to be expected The important stuff is spotless Bed is comfy, sheets smell and look fresh, bathroom is spotless as well at the kitchen area The lady working the front desk tonight is excellent and friendly If I’m back in the area I will absolutely be staying here again They also offer a discount for nurses and first responders too which was an excellent surprise 95/10!

DemonOfD20

Probably one of the better places i stayed during my vacation! Rooms are incredible, love the addition of stoves and appliances for the rooms (i made good use of those during my one night in the stay) The room was incredibly clean when we got there Honestly, this would’ve been a good hotel to stay in for a couple days even

Wish i couldve stayed longer

6. Aloft Cleveland Beachwood (3-star hotel)

About this hotel

An 8-minute walk from University Hospitals Ahuja Medical Center, this stylish, contemporary hotel is 4.3 miles from Beachwood Place shopping mall.Bright rooms feature free WiFi, flat-screen TVs and walk-in showers. Some have desks. Suites add separate sitting areas.Amenities include a business center, an indoor pool, a fitness center and a colorful cafe/bar. On-site parking is available for a fee.

Things You Need to Know

  • 6 min drive to the Maltz Museum of Jewish Heritage
  • Guests liked the friendly service, which has a concierge
  • Guests mentioned the rooms are unclean
  • Guests mentioned lobbies 55 times
  • Guests mentioned “Billiard table” 18 times
  • Guests liked the fitness center, which has weight machines
  • Guests praised the indoor pool

Feedback From Real Customers

Chantell Gaither

Hello everybody it’s me again, coming to you live about my experience with the aloft hotels Marriott I have to say again I am never disappointed when I stay at the aloft hotel Beachwood Ohio!Let me tell you why, I had a red eye flight this morning coming into Ohio for weekend business Now, I am a morning person but I was a little tired this morning because my alarm system went off four times last night at my home all the way up to the last alarm sounding at 3:26 AM this morning and I had to be at the airport by 6 AM

So I touchdown on time early this morning and I’m like I can’t wait until check in i am tired and I would like to take a little nap before I start my day I arrive at the aloft in Beachwood Ohio and I’m greeted by Andrew with the most beautiful smile and by the way he had a beautiful salmon colored top he looked so handsome and neat He says hello I say hi, I apologize for coming in so early today but is there anyway I can get an early check in He replied, absolutely we have a room waiting just for you, now that’s a quote! He said not only will I check you in early and since you’re so tired I’m going to upgrade your room at no charge to you I said, wow, thank you! And he mention by the way if you need any water or any refreshments you can have it here and he continued to take me around to the business center and things like that just a refamiliarize me with the schematics of this hotel Again I say thank you So I gather my things and head upstairs to my room and open the door to the most beautiful room and seating suite attached! I’m not gonna bother you guys with all the little details in the rooms and the seating area but I just want you to know that I’m so very grateful for the outstanding customer service I always receive when I come stay here! Thank you Andrew I’ll see you again on my next trip

Kamil

I really like this hotel, always staying there when going to Cleveland It’s nice, clean and with really good breakfast from Menu (order well done if You like fries cook better) The room is small, but enough for overnight stay or even few days, especially for the price

The stuff friendly and helpful Infused water offer at the lobby They also have some arcade games, console, pool, and bar I recommend this hotel especially in this price Perfect for a business trip or quick visit in Cleveland!

Deidre White

I came here for a sleep study through my doctor, but the hotel is nice The room was well decorated and OMG, the bed! That was one of the most comfortable beds I’ve ever slept in! It’s a very modern style, which isn’t my thing, but it was done well The shower was nice, good pressure

I didn’t like that the sink was out in the open, but it was tucked away from view of the bed, so there’s still some privacy when using it There’s a nice fridge and safe in the room, too I was facing a busy street, but couldn’t hear anything, so the windows were great, but I could hear some noise from the hallway, so that wasn’t great

7. Holiday Inn Cleveland Clinic, an IHG Hotel (3-star hotel)

About this hotel

Set along Highway 20, this modern hotel on the Cleveland Clinic campus is 2 miles from The Cleveland Museum of Art and 5 miles from the Rock & Roll Hall of Fame.The straightforward rooms feature free Wi-Fi, flat-screen TVs and minifridges, plus coffeemakers. Suites add microwaves and separate living areas. Kids age 18 and under stay at no charge in a parent’s room. Room service is available.A campus shuttle is complimentary. Other amenities include an airy restaurant and a bar, as well as an exercise room, an indoor pool and a sauna. Parking and breakfast are available for a fee.

Things You Need to Know

  • Guests liked the beds
  • 5 min drive to the Severance Hall, Cleveland
  • Guests praised the fitness center
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Glenn Rees

In general, very disappointed This HI is primarily here for the Cleveland Clinic patients So they have the frills and some of the basics trimmed down

The positives first All staff including the CC personnel were quite helpful and friendly The location plus the great shuttle services provided by CC were excellentThe negatives next Their front desk was under-staffed and slow both checking in & out There is a $19 fee for parking daily The room was OK We needed to request additional pillows There were no additional blankets or covers in the room My wife was quite chilly because the bedding was lite sheets and topper The bath room had two hand towels, two wash clothes, two bath towels That was it They provided the smallest, tiny bar of soap to wash with There was no bath mat for safely getting out of shower Despite the fact that most people staying here are older and having health issues, there were NO Grab Bars in the bathroom nor in the large shower stall Quite a safety concern Could not believe the hotel would not have Safety Bars to help us move about safely when a majority of clients were olderFor the first trip to CC, it was convenient but next trip we’ll be staying some were else

Elliot Director

I mean listen I never stayed here but I definitely accidentally used their valet service, took two masks from the front desk, and was almost to the elevator before I realized it was a hotel and not the children’s hospital where I was bringing my child Guy at the front desk didn’t bat an eyelash and instead just helpfully redirected me to the shuttle service

Upsides: clean lobby, nice staff, close to things, breakfast smelled good?Downsides: the credit card reader was down and they couldn’t make change so it was a bit of a wait to payFinal upside: but they ended up just letting us head out since they couldn’t take payments rather than make us wait very long Super appreciated!

Brook Sibary

The service was awesome and the rooms were clean! Also all of the bar staff are AMAZING!! I never caught any names of these folks but they were absolutely awesomeOnly complaint is that the window of our room was dirty with smudges from some adult activities (you could 100% see the exact body parts that were pushed against the window in the heat of the moment) I am electing not to take a star away because it made us laugh so much and everything else was great

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8. Home2 Suites by Hilton Cleveland Beachwood (3-star hotel)

About this hotel

On a grassy plot off Interstate 271, this informal all-suite hotel is 16 miles from the shops and restaurants in Downtown Cleveland, and 5 miles from walking trails at Acacia Reservation.Bright, relaxed studios have free Wi-Fi, plus flat-screen TVs, pull-out sofas and kitchenettes. The 1-bedroom suites offer separate living/dining rooms.Complimentary amenities include parking, and a breakfast buffet served in a modern dining room. There’s also an indoor saltwater pool, a fitness room, and a terrace that has BBQs and a fire pit, in addition to a coin-operated laundry.

Things You Need to Know

  • Guests liked the rooms
  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • The hotel has a nightclub

Feedback From Real Customers

Anthony Adams

Booked 5 Nights First night they did not have our room available and they booked us a hotel next door Second Night, room not exactly as pictured online

Linens not supplied in room for pull out Had to request Linens and pillow covers and go to front desk Trash under cushions Thin walls so we heard the loud neighbors until 3am Highway noise also apparent We requested towels and none delivered We then requested room-cleaning and towels nothing Shirtless guest in breakfast room, Employees smoking at front door and talking on phone, etc The room interior was pretty nice, but the service was not With the poor service, thin walls, and partying guests, it makes me think this is more of a nicer version of motel 6 with a kitchen added Not worth it in the end there are better options

Jo MV

The hotel was clean and updated The employees were kind and helpful I appreciate virtual check-in, keycard and room status

The room was spacious for the price, but rather small for a suiteBreakfast was included and had gluten-free options including several omelets, eggs, and gritsI was disappointed that even though I included a note when booking an accessible room that I am a wheelcbair user, I was given a non-accesible room

Pamela Bell

My sweater was stolen! I accidentally left my sweater in the closet I am POSITIVE I left it there When I contacted Customer Service I was advised that if their staff finds any left property they would place in lost and found

Well obv NOT! The sweater was a nice and I guess someone liked it Dishonesty disgusts me Hilton advised me that I have no recourse Shame on you Hilton!

9. SpringHill Suites by Marriott Cleveland Solon (3-star hotel)

About this hotel

This relaxed all-suite lodging is 5 miles from the Great Falls of Tinkers Creek, 6.9 miles from Wildwater Kingdom water park and 13.7 miles from downtown Cleveland.Airy, straightforward suites have free WiFi, iPod docks and flat-screen TVs, plus kitchenettes, and living areas with pull-out sofas and desks.A hot breakfast buffet, weekday evening receptions and parking are complimentary. Other amenities include an indoor pool, a hot tub and an exercise room, as well as a 24/7 convenience store and a business center.

Things You Need to Know

  • Guests praised the clean rooms, which have refrigerators
  • Guests praised the beds
  • 12 min drive to Great Falls of Tinkers Creek
  • Guests praised the service
  • Guests mentioned hot tubs 15 times
  • The fitness center has weight machines
  • Guests praised the indoor pool

Feedback From Real Customers

Donnie Belden

Bed was comfortable Had a descent breakfast selection Desk Staff was friendly

Cleanliness of the room left something to be desired There was a spot on the carpet below the desk was so sticky that it would almost pull your shoe off The tub and toilet appear to have not been thoroughly cleaned in a while A few more room cleanliness and maintenance items I won’t take the time to list This is not the standard I expect from a Marriott branded hotel

Eric Adams

I enjoyed my experience here and the amenities were convenient and good Why only 4 stars, you need to bring ear plugs if you’re a light sleeper the plumbing is loud By loud I mean if someone upstairs flushes the toilet you will hear it out of all 4 walls and the ceiling at about 85 db

Staff are very friendly I’d really like to give 45 stars but I’m unable to

Ryan Thomas

Nice, clean, updated rooms, friendly staff and great location I always appreciate a hotel that has great options close by for dinner before settling in for the night The breakfast was kind of terrible, but the coffee was fresh and hot so we’re all good there

My one and only gripe (not entirely the hotels fault) was the water wouldn’t work in the morning I called the front desk and they switched me to a new room to take a shower A little inconvenient but they were very quick and accommodating I would definitely stay here again

10. Hampton Inn & Suites Cleveland-Beachwood (3-star hotel)

About this hotel

Off interstate 271, this warm roadside hotel is 2 miles from the Maltz Museum of Jewish Heritage and 6 miles from Chagrin Fall Waterfall. Downtown Cleveland is 18.6 miles away.All rooms include free Wi-Fi and custom-designed beds, plus both full desks and lap desks (for working on the bed), coffeemakers and 32-inch flat-screens. Suites add microwaves and fridges, as well as wet bars and sofabeds.Free hot breakfast or weekday breakfast bags to go are offered. There’s an indoor heated pool, plus a hot tub and a 24/7 gym. Parking is included, and a meeting room is available.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests liked that this hotel is near shopping
  • Guests praised the friendly service
  • Guests mentioned lobbies 15 times
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

Laura L.

I ave high standards for Hampton Inn, but they did not disappoint The bar had great breakfast to order like a restaurant You had to pay, but it was nothing compared to other chains

The room was very clean and neat They had a computer in the lobby with a printer, and a great location within walking distance to shops and restaurants The front desk and breakfast servers went above and beyond I really enjoyed my stay here

Rebecca Kosierowski

We came up for a surgery and stayed here for one night We had a king suite, which was quite roomy and comfortable, clean and nice The bed was quite comfortable, the right balance of firm and soft (despite our preference at home for a very firm futon directly on the hardwood)

It was quiet, and the staff were all polite We thought about swimming in the pool, but the cloud of chlorine in the air when we opened the door to it was off-putting, so we went for a drive to Lake Erie (choosing Euclid Park over Edgewater Park since we didn’t have to drive right through Cleveland traffic to get there) and enjoyed a meal in the shade by the water instead The breakfast spread had a large variety of items, and they really only lost a star for the eggs being the tasteless powdered variety and the sausage with so little seasoning and flavor that I actually wondered if they were meatless (if so, people should be told on the placard because we don’t eat soy products)

Alex Scullion

Hotel front desk staff gave my coworkers and I a hard time when checking in and checking out They almost didn’t let us check in even though our employer had paid and we had email confirmations printed out Our names were also listed as the guests on the reservations

If you’re planning on booking rooms for business, you might want to reconsiderOther than the service, the hotel is OK The best thing about this hotel is the location!!! Within walking distance of great shops and restaurants I’m not sure I would want to stay at this particular hotel again, but the location was great

11. Courtyard by Marriott Cleveland Willoughby (3-star hotel)

About this hotel

This modern hotel is 7 miles from Lake Metroparks Farmpark and 8.8 miles from the Holden Arboretum.Contemporary-styled rooms offer free WiFi, desks, flat-screen TVs with premium cable channels, minifridges, microwaves and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and a meeting room. Other amenities include an indoor pool, a whirlpool and an exercise room, plus free on-site parking.

Things You Need to Know

  • Guests praised the rooms, which have microwaves
  • 7 min drive to Squire’s Castle
  • Guests praised the friendly service
  • The fitness center has weight machines and elliptical machines
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Jerry B

The service at this hotel is an embarrassment They charge you for a Marriott and barely give you Motel 6 service Could not get any clean towels on top of not getting your room cleaned

That might be OK if you were afforded a discount which you are not not Absolute absolute bad experience would not recommend this hotel to anyone!!!

12. AC Hotel by Marriott Cleveland Beachwood (3-star hotel)

About this hotel

Off Interstate 271, this straightforward hotel set along a bustling commercial street is 2 miles from both the Maltz Museum of Jewish Heritage and Preston’s H.O.P.E. Playground Park.Featuring wood floors, the relaxed rooms with a contemporary vibe offer free Wi-Fi and flat-screen TVs, as well as minifridges and tea and coffeemakers.Parking is complimentary. There’s also a casual restaurant/bar with Tapas-style cuisine, plus a gym, a coin-operated laundry, and meeting/event space for up to 100 people. Breakfast is available.

Things You Need to Know

  • Guests liked the rooms
  • 9 min drive to the Maltz Museum of Jewish Heritage
  • The fitness center has weight machines

Feedback From Real Customers

Jay DesForges

Stayed overnight for my birthday The location is near everything Clean hotel and room

Housekeeping staff were friendly Front desk staff left much to be desired, no welcome for our tier status The bar area at night looked like fun Hotel smells amazing according to my pregnant wifeNo microwave thoughRoom had a safe, mini fridge, iron and board

Erika Madvid

Pros: they approved early check in for us which was great because we had 6 hours in-between two events that day They were able to provide extra towels They gave us a room on the 3rd floor

Rates were good for the one night stayCons: Really all structural issues: not a really convenient entry to the hotel have to park in the garage across the street and walk to the entrance and take the elevator or stairs just to get to the lobby The entrance did smell of cigarettes and marijuana at all points of the day its not really monitored by staff or security until the evening The lobby was nice very open, seating areas for the tv and barNow the sound/noise issue is UNREAL!!!! You can hear every little sound from the people above you, every door slam shut, walking up and down the hallways Its due to the laminate flooring in the rooms It was all hours of the day and mostly through the night we even had a sound machine that we use for our son and i still heard everythingnow with the cleanliness of the room it was clean except for the floors in the room i think they might have only vacuumed the floors and not mopped because when you get out of the shower and walk in the room your feet are already filthy

Steph

So the only reason I even gave 2 stars versus 0 stars is because of the great location and the potential of the actual building This was our second stay at this hotel in the past two months At first, I wasn’t going to write a review because I thought the bad experience the first time was a one off, but after this second stay I realize it is the trend for this hotel

How do you check-in at a different time on two different stays and the SAME team member is just hanging out there? This second visit, it was multiple people hanging out at the front desk We were never properly greeted and apparently my husband and I were an inconvenience by breaking up their hangout session in order to check in The lady who checked us in never even looked at us once during the check-in process, never mentioned breakfast or anything that was helpful But again I guess we did interrupt her from hanging with her friends AT WORK Fast forward to the room each stay the room looks like it was just used and not cleaned with much effort Especially in the current health and safety climate, I would expect at least half an effort for the room to appear clean But clearly based on the way the front desk staff and other staff members who make the front desk their hang out spot, we should’ve known to have low expectations for anything else in the hotel Although I’m always about having a good time, in the evening, the lobby/bar area turns into a club with a bit too much rowdiness If you’re in to that, you will have fun No one was even at the desk later in the evening (they may have been partying at the bar with other non hotel guests who were using the front driveway as their personal parking lot), or even when we were ready to check-out the next morning Thank goodness we could check-out on the Marriott Bonvoy app We will not be staying here again until there is staff re-training or staffing changes

13. Cleveland Marriott East (3-star hotel)

About this hotel

Off Interstate 271, this laid-back hotel is a mile from the Maltz Museum of Jewish Heritage and 16 miles from the Cleveland Zoo and Rain Forest.Relaxed rooms offer flat-screen TVs, coffeemakers and desks, plus minifridges. Some include sofabeds. Suites add separate living areas. Wi-Fi is available for a fee.Parking is complimentary. Other amenities include a restaurant, a cafe/bar and a lounge, as well as an indoor pool and a 24/7 fitness center. There’s also meeting space, a business center and a coin-operated laundry. Breakfast is available for a fee.

Things You Need to Know

  • Guests praised the clean rooms
  • 8 min drive to the Maltz Museum of Jewish Heritage
  • One of the few hotels in the area with room service
  • Guests praised the friendly service, which has a concierge
  • Guests mentioned lobbies 31 times
  • Guests liked the indoor pool

Feedback From Real Customers

Sean C

Nice, new, clean hotel All the amenities I really appreciate the M lounge

Front desk staff has been friendly and helpful We are having a conference here this week and the set up has been nicely done each dayI would definitely stay here again, and recommend it to coworkers

Verne Sommerville

I would give no star if it were possibleIt appears you changed management from October 2020 to February 2021The first thing I noticed that had changed, was the fact that you now charge for valet parking, without any options for opting out and parking your car yourself

Which means you are also charging for parking, if someone plans to park at the hotel You need to make that known to people before they book with youIf that weren’t enough, you charge for valet parking each night someone decides to stayI stayed two nights and was charged $39 for each nightYou fail to mention that on your siteI drove in from Columbus after booking two nights in advanceSo I had no choice but have you charge me $78, in addition to me original booking feeThe second thing is that there were no available carts to unload my personal items from my carThis put the valet in a bad position, by having him leave my car parked in front of the hotel along with three other cars, who I assume we’re also needing carts, while my girlfriend and I checked each floor, 7 total for any available carts, which we didn’t findThe way we finally were able to get a cart, was when I hotel guest had come into the lobby with a cart that she had stashed in her room, until friends of hers arrived with their belongings It seems she’s stayed there recently or was told how hard the carts were to come byThe other issue was the fact that I specifically requested room 705 upon booking, and was told it was available for the time we requested and would have itInstead I was given room 605Finally what does it take to have your cleaning crew report broken items to your in house maintenance staff Our toilet paper holder was hanging off the wall, with only one plastic anchor keeping it from completely falling to the floorIn short, I’ll never stay at your hotel again, and will advise others not too as wellExtremely Dissatisfied

Nick

Very nice hotel overall The good – The bed was comfotable The shower was awesome

The bar tender on duty was awesome! He gladly accommodated us and many others when we showed up 10 mins before closing! The not so great- the couch in the room didn’t look clean Check in was at 3, we arrived after 4, and the room was not ready until an hour later They gave us a voucher for breakfast for the trouble The breakfast buffet was average The french toast was cold the beacon ran out I had to wait the staff seemed to out sync the bus boy appeared to be the only working

14. Courtyard by Marriott Cleveland Beachwood (3-star hotel)

About this hotel

This straightforward hotel is 1.9 miles from Highland Park Golf Course and 5.9 miles from the Nature Center at Shaker Lakes.Contemporary-styled rooms offer free WiFi, desks, flat-screen TVs with premium cable channels, minifridges, microwaves and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and a meeting room. Other amenities include an indoor pool, an exercise room and free on-site parking.

Things You Need to Know

  • Guests praised the large, clean rooms
  • 6 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the friendly service
  • Guests mentioned lobbies 14 times
  • Guests mentioned “Bistro” 12 times
  • Guests praised the fitness center

Feedback From Real Customers

T. Dott

This was my first trip to the area and as always the Courtyard brand delivered The property was easy to locate, convenient to restaurants and shopping The staff was friendly and ready to help, even after I requested a different room (I am not a fan of rooms located next to exit doors on the 1st floor)

The agent did not hesitate to help me The room(s) were clean and comfortable My only concern, would be the A/C unit in my room rattled all day/night, so there were no quiet night’s sleep, I adjusted to it eventually

trici drews

First impression wasn’t good The front overhang was on need of repair Not a good look

Reception area clean & organized We were able to checkin early Overall, We enjoyed our room But lifted toilet seat and discovered it hadn’t been cleaned YukThey do have Starbucks in lobby Free water in dispenserGreat location for shopping & dining

Jacob Tidwell

Everything you’d expect from a Courtyard/Marriott The staff was very welcoming during check-in The room was oddly configured, but large and appropriately furnished

The bed and pillows were mostly comfortable, but definitely uneven on one side, I assume from frequent useClose proximity to interstates and local roads, fast food restaurants, sit-down restaurants, and other resources Easy access to local universities, businesses, etcThe only drawback was the broken electrical outlets on both sides of the bed (part of mounted light fixtures) I was forced to use the wall outlet (~2 feet from the bed) with a relatively short cord I wouldn’t normally complain, but in 2022, most travelers don’t use the hotel alarm clocks and are reliant on cell phones

15. Residence Inn by Marriott Cleveland Beachwood (3-star hotel)

About this hotel

Off I-271, this modern all-suite hotel is 3 miles from shops and restaurants at Legacy Village, and 21 miles from the Great Lakes Science Center.Contemporary quarters, ranging from studios to 2-bedroom suites, feature pull-out sofas, dining areas and kitchenettes, along with free WiFi and flat-screen TVs.Freebies include hot breakfast, parking, regular evening socials and grocery delivery service. Amenities consist of a seasonal outdoor pool, a hot tub and a fitness room, plus a basketball court and a patio with a fire pit. There’s a convenience store. There’s also a coin-operated laundry. Pets are welcome for a surcharge.

Things You Need to Know

  • Guests praised the clean rooms and the kitchenettes
  • 6 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned “suites” 24 times
  • The fitness center has weight machines
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Natalie H

Stayed at the Residence Inn from 7/25 – 7/28 while on our trip to Cleveland Due to a flight delay we arrived at the hotel around midnight My husband immediately started to get his clothes ready for an early meeting when he noticed stains on the iron

I called the front desk and this wonderful lady working the night shift brought us a new iron in the middle of the night This is literally the definition of above and beyond when it comes to service in my book The room itself was spacious and clean The breakfast had a good variety of items that ranged from scrambled eggs, warm sandwiches, fruit, pastry to cereal The only thing that would’ve made our stay better are extended breakfast times, 9 am seems to be a bit early as a cut off time for breakfast for people in vacation But all in all we had a wonderful stay!

Janice Price

Pros: Every staff member was so friendly and helpful The breakfast was always stocked and adequategreat location

CONS: dirty room, stained, peeling walls Loud people running all hours of the night Front desk said they can’t do anything There’s only like two luggage carts around and they are never available so we had to make like 15 trips up and down with the slow elevator Will not be staying again

Lisa Marie

I was there in Ohio for surgery I had to stay 10 days to recover and have my post op appointment The hotel itself has great staff! Great if your coming for a few days

Nice pool area However as far a comfort to recover from a surgery, no place to be comfortable Beds are hard couches are dated and are pull out beds that you can feel No place to sit and rest I was told I would have to rent a chair from Rent a Center Would not recommend to recover for long periods of time Other then that the staff is great

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