17 Best hotel with smoking rooms in Katy, TX (2022)

Zarah-Marie San Miguel

Its a good place But not 5 stars I stayed here for almost 3 months

I stayed in 2 rooms The AC in my first room went out so they moved me to another one but someone did help me move The dryer was out of order for like almost 3 weeks But they did offer to dry clothes in their commercial dryers so I guess that’s fair My key card stopped working on like 3 or 4 different occasions I had to go back to the lobby for them to fix it This was pretty annoying One time they missed the regularly scheduled room service for my room so I ran out of towels and had to go to the lobby and ask for some A lot of problems but the staff generally handled the problems fairly Plus one of the staff helped me bring groceries up to my room once That was very nice of them and is definitely a factor in keeping the rating on the higher side despite all the problems The best part of my stay was the shower and the water pressure 💯 I didn’t use the pool or fitness center so idk how that is but it looked nice in passing

Tom Burright

Awful service provided at this location I would rate 1 star, but the location is new and beautiful so that alone is why it gets any positivity1

) Upon arrival there was nobody at the front desk for approx 10 minutes I called the phone number while waiting in the lobby and nobody answered2) While preparing to leave I was short on time and called the front desk from the room phone for them to prepare the receipt for an expedited checkout Once again, nobody answered the phone I continued packing for a minute and attempted to call a second time, which was also unanswered3) When I got down stairs to check out there was nobody at the front desk There was another individual drinking water so I asked if he worked there He stated that he did not work there and said “I believe he works here” as he pointed to a sleeping man that appeared to be an employee The supposed employee was sleeping in the guest seating area After a minute or so of waiting at the desk nobody had arrived, so I elected to just drop my key card in the box and reach out for a receipt at a later time4) At a later date I call to get my receipt The employee states that the person that I should have received it in my email I assure her that I did not She looks into my reservation and states that whomever I reserved with originally failed to get my email address which is why I did not get an email The employee attempts to take down my email which is a lengthy process due to her saying she can’t hear me because of police activity in the lobby and how loud they are Multiple days pass and I do not receive the email5) A few days later I call again What sounds like a much older women answers and repeats the process She has a very difficult time hearing me and very slowly taking down my email After the lengthy process of simply documenting my email she states that she will send the receipt right away It had been 24 hours and I still had not received it I finally had to call a main IHG number and have finally received my receiptSide note: I’m not sure if this is a new or intended, but it was very awkward to have all the towels stored in the shower?? Usual shower splashing is sure to touch many of them I feel like steam is a factor also

Emileo Ramirez

Love this hotel for its location and convenience to all the local restaurants and access to Houston in every direction Dinner and breakfast are offered and Miss *Vi* and her customer service have been top notch on my last few visits Staff is always helpful and friendly

Thank you!