hotel with smoking rooms in Lakeland, TN

1. SpringHill Suites by Marriott Memphis East/Galleria (3-star hotel)

About this hotel

At the intersection of I-40 and US-64, this casual all-suite hotel is a 5-minute walk from Wolfchase Galleria mall and 3 miles from Colonial Country Club. It’s 27 miles from Graceland, former home of the late Elvis Presley.Modern suites come with free Wi-Fi, kitchenettes, coffeemakers, and sitting areas with pull-out sofas, as well as smart TVs.A continental breakfast buffet and parking are complimentary. Other amenities include an indoor pool, a hot tub and a sleek lobby lounge, plus a coin-operated laundry, a 24-hour exercise room, a BBQ/picnic area and a business center.

Things You Need to Know

  • Guests praised the rooms
  • 7 min drive to Davies Manor
  • Guests praised the friendly service
  • The fitness center has elliptical machines and treadmills
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

E Mason (Miss Ann)

They staff was very accommodating They were quick to assist with any request we had The check in and out process was seamless

I gave 4 stars because, I guess based on timing, the pool and laundry facilities were being renovated I had to go to a sister hotel for these amenities Other than that I plan to stay again if the pool and laundry renovations are complete

Sam Ferguson

Overall it was an okay experience It accomplished the goal of a bed to sleep while passing through townHowever, we had a difficult time getting into the building upon our late night arrival

Spent around 30 minutes trying to knock/call/get anyone to let us in We even went to the hotel behind them to ask them if they could help She offered to call them for us but also didn’t get an answer I think we caught them on a bad night with high prices and poor service I would only stay if the rate matched the quality and unfortunately we paid close to the max rateFyi – Room 322 might be missing a carbon monoxide and smoke detector too

Bob Sorey

Room 217 Less than basic – Tv didn’t work Only one towel and nothing else in entire room Really basic for $168 – i can handle a hotel that needs a renovation but this one – 🙄🤦🏻‍♂️🤮 Should have expected something when an email arrived and said if you arrive after 7 doors locked and your reservation subject to cancellation – call this number 🤷🏼‍♂️🎤🥃

2. Hilton Garden Inn Memphis East Germantown (3-star hotel)

About this hotel

Set in a largely residential area, this relaxed hotel is 2 miles from both Interstate 240 and Germantown Performing Arts Center. It’s 5 miles from biking and horse trails at Shelby Farms Park.Informal rooms feature Wi-Fi, flat-screen TVs and coffeemakers, as well as microwaves and minifridges. Room service is available.Amenities include a restaurant/bar with a terrace, plus an outdoor pool and a fitness room. There’s also parking and breakfast.

Things You Need to Know

  • Guests praised the clean rooms
  • 8 min drive to Crystal Shrine Grotto
  • One of the few hotels in the area with room service
  • Guests mentioned the service is friendly
  • Guests praised the breakfast
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Amy Jackson

We have been loyal Hilton Honors members for years, so we almost always choose a Hilton property when traveling I was hoping to find a place we can stay again and again for the next few years while our daughter is in college in Memphis, but this will not be the one To be fair, I will list the positives first

The front desk staff were friendly and professional, the property was in a safe location, and the hotel was mostly cleanNow the negatives: the key card system was down for our entire stay, and according to staff had been down for a couple days when we got there Every time you needed to enter your room, you had to wait in line for someone to walk you to your room and let you in All exterior doors were unlocked because there was no other way for guests to enter the hotel This is clearly not a safe practice, and there seemed to be no urgency in getting the problem taken care of As I stated before, all staff were courteous and friendly I believe this property must be poorly managedYesterday we were also informed by the restaurant employee who escorted us to our room that the entire system was down hotel-wide and they were unable to ring up anything food or drinkThere is no housekeeping service at this hotel unless requested, which was fine, but sort of strange When we wanted to use the ice bucket in our room, we discovered that it had about three inches of water in it from the previous guest, which made me wonder how clean the rest of the room actually wasOverall, this was a disappointing stay If there is a problem so severe that no one in the hotel can have a key card, the hotel management should be finding other accommodations for all the guests, or at the very least, offering free breakfast and drinks or even bottles of water No apology or attempt to make things right AT ALLLastly, the walls in this hotel were thin On night one, we could hear our neighbors to the left talking until very late that night On night two, our neighbor to the right went out and left a barking dog, assumedly in a crate We had to call the front desk because it went on and on and on This is a hotel that is not supposed to allow petsI wish I could say we’ll be saying here again, but I can’t see that happening since management seemed to be completely absent in this hotel

Michelle Canbuldu

STAY HERE AT YOUR OWN RISK!!!!!My company brought me here to work in one of their local offices for two weeks On Saturday night I decided to go home for one night since the drive was less than 3 hours away When I came back Sunday night, my room looked like it had been vandalized! There was no bedding on the bed, the bathroom rubber to the slider was torn off and the blinds were jacked up

The pillows were on the floor and all the belongings I had left overnight were gone! Since it was after 11pm there was no manager or housekeepers on staff The front desk girl had to go find me some sheets for my King size bed! The following morning I spoke with the Hotel Manager Ellen She brushed off the incident and told me to send her an email! I sent her an email no response Went to front desk again the following day and said I am waiting to see how they will compensate me for my missing items Ellen sends me an email later in the evening telling me housekeeping did not find any missing items that I “alleged” were stolen! I was appalled by her lackluster response and lack of apology and for not taking any responsibility for her staff! The fact that my company paid well over $2k for me to stay here and be treated in this manner is terrible I won’t even let housekeeping in my room now at all and have been requesting my towels at the front desk, which also takes forever to get! My co-worker had to switch rooms the first week we got here and in doing so, had his expensive sneakers and some shirts stolen! Although the hotel is nice, the way this place is run; dirty gym with no disinfecting wipes, equipment that doesn’t get wiped down and management that doesn’t care about their guests and overlook thieving employees is appalling!

Tony Brott

Overall, I felt my stay was satisfactory But there were some things I felt made the whole experience less than exemplary For a hotel that charges at a premium rate, I didn’t feel like it was a premium experience

Things like not having regular housekeeping service unless requested, rooms that were pleasant but not above average, no complimentary breakfast That kept it from being top-notch Now, I will say that the staff was pleasant and helpful and did a great job They were top-notch But the overall experience was just OK

3. Hilton Garden Inn Memphis/Wolfchase Galleria (3-star hotel)

About this hotel

Off Interstate 40, this contemporary hotel is 2 miles from Wolfchase Galleria shopping mall and 5 miles from Shelby Farms Park.Warm rooms offer free Wi-Fi and flat-screen TVs, as well as minifridges, microwaves and coffeemakers.Parking is complimentary. There’s a bar and a 24-hour convenience store, in addition to a restaurant. Other amenities include an indoor saltwater pool, a 24/7 fitness center, and a patio with a fire pit, plus conference rooms and a business center. Breakfast is available (fee).

Things You Need to Know

  • 4 min drive to Bellevue Baptist Church
  • One of the few hotels in the area with room service
  • Some guests disliked the beds
  • Guests liked the friendly service
  • Guests mentioned “Housekeeping” 11 times
  • Guests mentioned “Fire pit” 10 times
  • The hotel has a nightclub and a game room
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Nichol Erby

The hotel has a strange scent My first impression- The room walls were dirty the rugs have dirt in the corners and everything was dusty even the bathroom The bathroom sink and tub had rust inside the basin and along faucets and the closet was dirty too

My husband requested housekeeping to clean the room but nobody showed up to clean The halls of this hotel was not better because there is dirt smudges on the walls and stains on the rugs and trash littered on the floor and inside the elevators The elevator buttons are even nasty and need to be scrubbed Compared to the Knoxville Hilton Garden we stayed in last night the Memphis Hilton Garden is a Super 8 motel The cable in the room even disconnected and never resumed after 2 hours of checking in the room If you enjoy cleanliness, comfort, quality, or quiet avoid this hotel Furthermore, there aren’t many food options available in the area

Stephen Adelman

Wont stay here again, they only have one working elevator, the one that dose work doesn’t work properly They don’t have enough luggage carts, and it seemed like people held them in the rooms to have them for check out in the morning When we called and asked for one more pillow they said they were all out

It just seemed like excuse after excuse with the front desk, and when we brought all the issues we had up at check out All we got was a sorry hope you have a better experience next time!

william yates

Two stars for various reasons but mostly for being unknowledgeable in staffing Kitchen and serving staff were excellent and very accommodating and friendly Everyone else was basically unhelpful or unknowledgeable about the needs of travelers

This hotel has gone down over the last two or three years rapidly It is not as clean and is in disrepair but the main thing is incompetent workers From the moment I called ahead to see if I could get a diamond member upgrade the confusion started Needless to say I did not get an upgrade stating those type of things were not available within Hilton Funny how I get an upgrade at every other property I stay at when it’s available Secondly I needed an iron to iron my dress shirt with that didn’t have black gunk all over it They were unhelpful and never did get me a replacement I will not be staying at this hotel any longer and transferring my stays to the area to the brand new town place suites by Marriott that they’re building next-door! Not worth your money!!!!

4. Home2 Suites by Hilton Memphis Wolfchase Galleria (3-star hotel)

About this hotel

Across the street from casual eateries, this informal all-suite hotel is less than a mile from both Interstate 40 and Wolfchase Galleria mall. It’s 8 miles from fishing, boating and playgrounds at Shelby Farms Park.Modern, streamlined studios have Wi-Fi, flat-screen TVs and kitchenettes, as well as coffeemakers, and sitting areas with pull-out sofas. The 1-bedroom suites offer separate living rooms.Amenities include an indoor pool and a gym, plus a laid-back lobby lounge. Breakfast and parking are available. Pets are welcome.

Things You Need to Know

  • Guests praised the large rooms, which have minibars
  • The rooms have refrigerators and TVs
  • 7 min drive to Davies Manor

Feedback From Real Customers

Laurie Sherman

I am giving this hotel only one star due to several reasons First and foremost was the fact that the fire alarm went off and the hotel staff, which appears to have been only one person, did not check that every guest was out of the hotel safely They should have a better system in place for notifying guests so that no one gets left behind if there is a real emergency

We were all lucky that it happened to be a false alarm I’m sure this happens a lot at hotels Someone burning popcorn or smoking in the room Needless to say that this alarm was caused by the people in the room next to mine who were up all night partying and smoking So apparently since no one reported the noise of the party it is the other guests fault that the alarm went off It’s our fault the alarm went off, that does not make sense How are the other guests supposed to know what someone is doing in their room It’s like saying the hotel staff should have known so they shouldn’t be paid because they didn’t do their job I don’t expect the hotel to give anyone anything free But I do expect them to be a little more compassionate to their guests But I am under the impression that this particular hotel or the staff at the time did not care about anything They were just a robot making money When you have a grandchild that is unique it takes a lot of time to get them to sleep Things that are easy for everyone else to deal with, like noises and emotions, if very difficult for my grandchild After all is said and done all I asked for was a little compassion from the hotel and they could not assist So we had to leave at 3:00 am in the morning to find somewhere else to stay This is one hotel I will never visit againOther than this one experience with this hotel, the rooms were clean, the check in staff was very friendly and helpful, the pool was a little cloudy Not as clear as it should be The part of the hotel I did see seemed clean

IPR

I read some of the previous reviews and I’m glad to say we did not have any issues during our stayJames at the front desk was very courteous and helpful checking us inWe did have to sign a waiver for ‘no parties’ and be responsible for $500 if we broke it which I completely agree with since hopefully it solves a lot of the previous issues

Room was exceptionally clean and stocked of all toiletriesThe bed was very comfortable and the sheets were very soft We slept like babiesBEWARE: It did smell like weed at some occasions It never really bothered us since it was confined to the elevator mostly

Darnell Hamilton

Im beyond upset with the way our family was treated at this hotel I am the chairperson for our family reunion and blocked many rooms here at home2suites We were all excited about staying here because it’s in a great location

The staff here waited until check in time to start calling several family members to inform us about our room We were told that they had construction going on in the hotel and that we had to get a king with a let out couch or cancel free of charge Remember we’re from out of state, many of our family members drove 11 hours just to get there You would think with a large group booking 10 plus room that we would have been better accommodated I explained to the guys at the front desk that we were quoted $129 for a king and $139 for a double They said because of our special rate that we couldn’t get it for $129 and that the rooms are much higher now This large group agreement was done back in March, the reunion was July 8-10 I really wish the hotel would called me before check in time, my family and I would have booked elsewhere The repair had been going on for some time long before that week

5. Holiday Inn Express & Suites Millington-Memphis Area, an IHG Hotel (2-star hotel)

About this hotel

This contemporary hotel is 18.4 miles from the Memphis Zoo, 19 miles from downtown and 19.5 miles from the Wolfchase Galleria.The straightforward rooms feature desks and flat-screen TVs with premium cable channels, plus coffeemakers, microwaves and minifridges. There’s also free WiFi and high-pressure showerheads in the bathrooms, while kids 19 and under stay free with an adult. Suites add separate living areas, kitchenettes and sofa-beds, plus activity tables.Amenities include free hot breakfast, an indoor heated pool & a 24/7 fitness center. There’s also a business center and meeting space for 250. Parking is complimentary.

Things You Need to Know

  • The rooms have TVs and microwaves
  • 8 min drive to Casper Lake
  • Guests mentioned the rooms are unclean
  • The fitness center has elliptical machines and treadmills
  • One of the few hotels in the area with an indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

A H

This hotel is okay to stay, but very cheap The management tries to cut corners at every turn The room had no soap and the thermostat was removed from the wall so you can’t control your room temperature

When we asked Mr Patel about it, he was unfazed The pool is indoors and we picked this hotel so we could enjoy a warm swim while traveling in the winter The price of our one room came out to be $150 and they don’t try to provide for what you paid for The pool was freezing cold I couldn’t get even get in it and it was cloudy 😳 Overall, the sleep was fairly comfortable and the breakfast was as good as it could get for a hotel breakfast, but unfortunately we won’t be staying here again This hotel was unfortunately disappointing, especially the pool

Sonya Dakin

Very unhappy with this stay I travel for work and stay in hotels nearly every week The staff was very unprofessional upon arrival and during the check in process

When I arrived to my room the door looked damaged as if someone had tried to break into it using a screw driver and a hammer I immediately asked for another room and was told they were completely booked I find that statement hard to believe I did NOT feel safe staying there and was forced to check out and seek another hotel for my stay The staff again was very unprofessional and unapologetic for my need to leave As I walked down the hall I noticed 5 other rooms that doors looked the same This is completely ridiculous and this hotel should no longer carry the name of Holiday Inn, in my opinion I was forced to move to another hotel that was not offering a reward night stay and it cost me $27500 that I was not expecting What good is it to be Gold Member with points if this is the kind of hotel quality that is being offered

6. Fairfield Inn & Suites by Marriott Memphis East/Galleria (3-star hotel)

About this hotel

Off Interstate 40, this unassuming hotel is an 11-minute walk from Wolfchase Galleria shopping mall and 15 miles from Memphis Zoo.Colorful rooms come with free Wi-Fi, flat-screen TVs with premium channels, and coffeemakers. Suites add microwaves and minifridges, as well as pull-out sofas.A hot breakfast buffet is complimentary, as is parking. Other amenities include an indoor pool and a hot tub, plus a fitness center, a business center and coin-operated laundry facilities.

Things You Need to Know

  • 7 min drive to Bellevue Baptist Church
  • Guests praised the friendly service
  • The fitness center has elliptical machines and treadmills
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

Sharon Davis

Very pleasant stay at Fairfield Inn We have stayed in many hotels in this area and this one is by far the best All the staff were welcoming and eager to provide qualityservice

The rooms were clean and comfortable The indoor pool was open and looked very well kept We did not get to enjoy it this visit but will next time They had a great breakfast, the best we have had in a while Thank you for a very pleasant stay!

Mohamed Hassan

Not worth the price All the hotels, especially, the Marriott ones are nicer and sometimes even cheaper versions Usually 10-20$ more if more expensive

My room was crowded and uninviting No place to sit down and watch tv or eat Just a small desk to work It’s a hotel meant for someone who doesn’t care about almost anything but price Not bad but the discrepancy in services and accommodations with other Marriott hotels less than 500 ft away implies a much lower level concern for the people staying here Everything seems like old hand me downs The carpet, bed, tv and even desk are older, clunkier versions of what you might find at the Courtyard or Spring Hill that share a parking lot Save your money for something more worthwhile if you care at all about comfortThe bathroom fan didn’t work and housekeeping didn’t knock And the carpet was gross I couldn’t even take my socks off without feeling my feet gaining a layer of gross from the carpet The rooms are clunky and I imagine annoying to clean

7. Extended Stay America – Memphis – Wolfchase Galleria (2-star hotel)

About this hotel

Set along the 1-40, this laid-back hotel is 5 miles from the Agriculture Showplace Arena and 7 miles from Shelby Farms.Offering warm decor, the modern studios have full kitchens, free Wi-Fi and flat-screen TVs, as well as work desks and armchairs.The hotel offers free parking and continental breakfast. Additional amenities include a seasonal outdoor pool, a fitness room and a business center, as well as coin-operated laundry facilities.

Things You Need to Know

  • The rooms have kitchenettes
  • 11 min drive to Putt-Putt Golf & Games
  • Some guests complained about the bathrooms
  • Guests praised the friendly service
  • Guests mentioned “muffins” 14 times
  • Some guests complained about the breakfast
  • Some guests complained about the bar

Feedback From Real Customers

Julia Majeski

Both front Desk Clerks were very nice and helpful Hospitality was great The room was a different story

There was a strange smell as soon as you open the door, also the cabinet doors were falling off Hair on the towels in the bathroom Also the top white cover had brown spots on it Our shoes stuck to the kitchenette floor Also it looked like old gum stuck to the bedroom carpet We stayed in the room for 6 hours so my husband could rest and start driving again

Jessica Kotora

Despite calling and verifying in March before booking the hotel, the pool was not open We knew it was going to be hot (it’s Memphis in June!) and had two children with us that we needed to entertain so specifically booked a hotel with a poolWe were not given the room we booked (two queen beds since we had 4 people in our room)

Instead we were given a room with a king bed and told to use the pull out sofa The pull out sofa had a twin size mattress with cigarette holes/burns in it I brought this to the attention of the staff at the desk and he said he couldn’t do anything about the mattress as that was a maintenance issue but he would make a note on it We all 4 slept in the king sized bed that night The next morning I spoke with the manager and she was able to get a twin sized trundle bed so at least we only had to sleep 3 in the king size bed the other 2 nights She blamed corporate for the pool issue While the rooms are non-smoking there is definitely a smoke covered with Febreze smell throughout the hotelThere was a kitchen in the room however you have to request cups, utensils, coffee maker, drying rack, dish soap, etc We requested cups and utensils and were given enough for 2 people despite having 4 people in our roomWe had a big group staying at the hotel (7 rooms in total) 1 left upon seeing their room (dead roach in the fridge), 1 left after 1 night (frustrated with having to ask for things that should have been in the kitchen like a coffee maker and cups), and 1 also didn’t get the room they booked

Dru Sizemore

Christopher Burton has been the kindest, most helpful person I’ve had the pleasure of meeting at this hotel He got us checked in and taken care of without issue and he’s always waved and wished us well 10/10

Keep him, y’allThe room was nice and clean Absolutely pet friendly! I couldn’t ask for a better experience

8. Four Points by Sheraton Memphis East (3-star hotel)

About this hotel

Off Highway 72, this bright, contemporary hotel is 4 miles from the Memphis Botanic Garden, 5 miles from Shelby Farms park and 10 miles from Memphis International Airport.The modern rooms feature custom-designed beds, free Wi-Fi and flat-screen TVs. Upgraded rooms have minifridges and coffeemakers. Suites add separate sitting areas with pull-out sofas. Room service is available.Parking and an airport shuttle are complimentary. There’s also a lobby cafe/bar, and a casual restaurant serving French-American cuisine. Other amenities include a seasonal outdoor pool, 5 meeting rooms, and 24/7 business and fitness centers.

Things You Need to Know

  • 3 min drive to Crystal Shrine Grotto
  • 14 min drive to Memphis International Airport
  • Guests mentioned the rooms are clean but small
  • Guests praised the friendly service
  • Guests praised the fitness center
  • Guests praised the bar

Feedback From Real Customers

Roxcanna Bradley

Pros: From the time I booked, the hotel staff has been very polite and quick with their service To the receptionist Autumn, thank you for pronouncing my name correctly and answering all my questions My room was very clean as well

Cons: I didn’t have a microwave and the fridge doesn’t really work It is HOT in the elevator!!Manageable, but might be an issue for someone else: bathroom was a tad small, but that’s okay if it is just one person using it

Jean M

We are locals and stayed here for four nights during a power outage from an ice storm The rooms are your basic mid level hotel with a very comfortable bed Room was clean

The bathroom is small but not so small that it was a problemThe best part was the staff! All of them from the front desk, to the breakfast ladies, housekeeping and maintenance! They were BEYOND helpful and very willing to work with us for our day by day reservation We didn’t know when our power would be back on so we couldn’t say when we would be checking outNeedless to say I hope we don’t need a hotel locally again, but if we do, I will definitely come back hereThanks for making a bad situation bearable

Frank N

5/3/22: Traveling from Dallas, TX This was our first visit to Memphis and we chose this property Janice was great checking us in and she provided a ton of useful information about the local area

She made us feel welcomed Lynette was also great and super friendly The room was clean and quiet, and there was plenty of parking It wasn’t too far from Beale St and we truly enjoyed our stay

9. Wingate by Wyndham Memphis East (2-star hotel)

About this hotel

This casual lodging is a 6.1-mile drive from the Memphis Botanic Garden and an 11.8-mile drive from downtown Memphis.Minifridges, microwaves and coffeemakers are included in each simple room, as well as pillow-top mattresses, free WiFi and flat-screen TVs with premium cable channels. Suites add separate living rooms with sofabeds.A fitness center and laundry facilities are offered, as well as complimentary continental breakfast and parking. Amenities also include a business center and meeting facilities.

Things You Need to Know

  • Guests praised the large rooms, which have coffee makers
  • Guests praised the beds
  • Some guests disliked the showers
  • 7 min drive to the Shelby Farms
  • Guests praised the friendly service
  • Guests mentioned “Bag” 17 times
  • The fitness center has treadmills and elliptical machines

Feedback From Real Customers

Stacy Christensen

Traveling with my large family makes it hard to find rooms where we all have a bed We were so pleased to have a room with 3 double beds (actual beds not uncomfortable sofa beds) The staff went out of their way to make our stay perfect including sneaking my ball playing son into the back room to grab some breakfast one morning before an early game that meant breakfast wasn’t out yet

Hotel was clean and overall pretty quite and the area felt safe We appreciated the smiles and hospitality and would definitely stay here again

The Bleach God

The neighborhood is garbage, but the hotel is beautiful The people on staff are sweet and wholesome individuals that seem to care about their jobThe rooms are very nice with no major discrepancies, though there are a few minor cleaning errors and the like

Don’t mistake me Everything is generally sanitary It’s just that the rooms have a few small mistakes in cleaning Nothing harmfulThank you to whoever fluffed the pillows It was a good night’s sleep

Tari Deyoe

This was the most delightful hotel I’ve stayed in The only complaint was the snack & pop machines were out of order The front desk had snacks but they were unreasonably expensive

The beds were so comfortable The bathroom was very spacious and accessible The breakfast was nice I would recommend this hotel

10. Comfort Inn & Suites Atoka-Millington (2-star hotel)

About this hotel

This 3-story hotel is on Highway 51, 0.9 miles from Atoka, 19 miles from Memphis International Raceway and 28 miles from Memphis.All rooms include free WiFi and have en suite bathrooms with showers, as well as flat-screen TVs, coffeemakers, minifridges and microwaves. Suites feature separate sitting areas with pull-out sofas.Complimentary hot breakfast buffet is provided, and there’s free car parking. Other amenities include a seasonal outdoor pool, an exercise room, a business center and guest laundry facilities.

Things You Need to Know

  • 6 min drive to Nancy Lane Park
  • Guests mentioned the service is friendly
  • Guests praised the breakfast

Feedback From Real Customers

Sage Stevens

When we arrived we found that the outside security door was broken and did not close properly Having small children this was nearly a non-starter but being tired, decided to try anyways We then entered our room

Under the pullout bed was an empty bag of chips and it was very warm in the room After working with the front desk to resolve the issue we were asked to reset the AC (wall thermostat completely inoperable) unit to make the temperature drop That did not work and at that point we had enough and decided to leave Additionally, there were missing outlet covers in the hotel hallway, and the elelvator did not work stranding a person upstairs that needed it come to the lobby The only redeeming factor was the front desk staff member who seemed new but determined to keep things operating Unfortunately, it seems that most of the issues are beyond her control and management should be correcting the issues

Caleb Harris

Got a king room for my wedding night The room was on the first floor facing the back parking lot with SHEER curtains and no blinds I had to clip the decorative curtains closed and therefore turn off the heat so I didn’t start a fire

The shower was wheel chair accessible which was not needed for my wife and I but just the same the shower head was bolted to the wall on a slider It also flooded the floor and the towels were threadbare Overall not a fantastic experience

Carol Rowland

We’ve stayed here over the years, but no more Our room was not ready at 3:15, moved to another one Had ants in the bed, bath room door would not close at all, housekeeping came walking in at 8:30 and was wondering if anyone was in there so not fully dressed, got a call at 10:30 pm as we were sleeping to see in anyone was in the room, then our card to get into the room didn’t work

After all thisI don’t think that $29000 is appropriate All this in 2 days ! Sorry but we will not be back Alice Rowland

11. Hyatt Place Memphis/Germantown (3-star hotel)

About this hotel

A 9-minute walk from Methodist Le Bonheur Germantown Hospital, this modern hotel with a casual vibe is 4 miles from golfing at TPC Southwind. It’s 7 miles from Memphis Botanic Garden.Unpretentious rooms with modern decor and custom-designed beds feature free Wi-Fi, flat-screen TVs, coffeemakers and minifridges, plus iPod docks and living areas with sofas (some are pull-out).Parking is complimentary. There’s a 24/7 cafe with a cocktail bar and a market. Other amenities include a 24-hour fitness room and an outdoor pool.

Things You Need to Know

  • Guests praised the large rooms and the beds
  • 8 min drive to Urban Air Trampoline and Adventure Park
  • Guests praised the friendly, professional service
  • Guests praised the restaurant
  • Guests mentioned microwaves 17 times
  • Guests mentioned lobbies 19 times
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Kat

This is one of my favorite hotels inmy area, So I booked a room for 4 days for a friend from out of town, and he was impressed Management Greg and Bennett and the entire staff were very professional and eager to assist in making our stay enjoyable Breakfast was hot and the area was very clean

Kudos to Zaria who personally made sure that my room was to my satisfaction I will visit again You guys make a great teamThank you again!Kathleen

Angela Hill

“Great Stay!”Someone recommended Hyatt Place to us, and it greatly exceeded our expectations We are big travelers and usually choose another major brand, but this hotel experience has my family looking at Hyatt Hotels in Hawaii for our upcoming tripThe staff was amazing from the time we walked through the doors

They went above and beyond to make our stay and special event enjoyableThe rooms were clean, very comfortable, and spacious Our entire party felt the same wayThe breakfast was well maintained, with great variety and excellent coffee!The location was good, next to a gas station and approx 2 miles from all the popular restaurants and stores

Nawal Syed

This place was good Nice TV, Clean room, etc The only problem was that the bathroom was slightly dirty, not too dirty, but the walls has some stains on it

The corners of the room was dirty also, and the mattress of the bed was not that comfortablethe blankets felt like towels Otherwise this was a nice hotel! 😊 The people at the front desk were also very friendly The

12. Hampton Inn & Suites Memphis-Wolfchase Galleria (3-star hotel)

About this hotel

This suburban hotel is 2.2 miles from the Colonial Country Club, 8 miles from Shelby Farms nature conservancy and 20.6 miles from downtown Memphis.The unfussy rooms, decorated in modern color schemes with warm woods, have free Wi-Fi, flat-screen TVs with HD channels, full work desks (plus ergonomic lap desks) and coffeemakers (some also have pull-out sofas); suites add kitchens and living space.In addition to a free breakfast buffet (or breakfast bags to go), amenities include an outdoor pool and picnic patio, a fitness center and complimentary parking.

Things You Need to Know

  • Guests praised the clean rooms, which have refrigerators
  • Guests praised the beds
  • 9 min drive to Davies Manor
  • Guests liked that this hotel is near shopping
  • Guests praised the friendly service
  • Guests mentioned lobbies 11 times
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Lauren White

Location was perfect Close to the highway and lots of restaurant options for dinner Room was clean and the space was good for a one night stay as we drive across the country

I found the service to be frustrating For a hotel that says it’s pet friendly I found they were barely pet tolerant We got in late and needed to feed our kids so we dropped the pets and then went to dinner We weren’t gone for more then 10 minutes and I received a phone call telling me my dog was barking I told the lady we had just left and sat down to have dinner, there was no offer to call us back if she continued to bark, no offer to let us know if she was being super loud, no consideration for the fact that she had just been left in the room and might need a few minutes to get used to the new environment I don’t find that very pet friendlyIn addition to having to pay an extra fee to be able to stream entertainment on the “free WiFi”, made for a stressful evening after a long day of driving instead of a restful night

Wenda O’Neill

Rooms were nice, they seemed clean even though we found a broken toothpick on the bed (Weird right?) the handicap accessible room did not have a walk in shower, it has a tub with a rail The hallway smelled like someone was smoking in their room even though it was a smoke free

Having said that our rooms smelled great Conveniently located near lots of shops and pet friendly(but there is a fee)

13. La Quinta Inn & Suites by Wyndham Memphis Wolfchase (2-star hotel)

About this hotel

Close to Interstate 40, this modern, brightly decorated hotel is a 0.4-mile walk from Wolfchase Galleria and an 8.1-mile drive from Shelby Farms.The casual rooms include pillow-top mattresses, free WiFi and flat-screen TVs with HD channels, plus minifridges, microwaves and coffeemakers. Suites add separate living areas with sofabeds or whirlpool tubs. Kids 18 and under stay free with a parent or grandparent.Free continental breakfast and parking are offered, as well as an indoor saltwater pool, a fitness room, a business center and 1 meeting room. The hotel was built using environmentally friendly design and construction.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 7 min drive to Davies Manor
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned “dogs” 28 times
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool
  • Guests liked the bar

Feedback From Real Customers

Darrell Hugueley

This place could have gotten another star perhaps, but for one service elementI was looking for a room while on the road, never a fun thing to do Unbeknownst to us it was Spring Break and ball tournament season, so rooms were hard to find

This La Quinta had a vacancyWe checked in, but we only needed a place to sleep for about four hours before leaving again They did not offer, more give us when we requested, a discounted rate for partial useThis has never happened before at any chain If I’m checking in at 2:30 am and leaving at 6:30, I’ve usually gotten a consideration and not been charged full priceBut I guess with all the guaranteed traffic for this season, they could charge the maximum amount, so they didThe amenities were fine and very comfortable Large suite with warm bedding and spacious seating area Definitely four stars for what they offered, but too profit minded to help customers get rest on an emergency tripI try not to be negative on my reviews, but other travelers need to be aware

Cee Cee BB

I’m so happy! This is a great hotel!! Kirti at the front desk went above and beyond to help me and my family feel at home! I was nervous about this long trip and finding a nice hotel in a city I’ve never been to The floors were being mopped when we arrived and it smelled nice and clean, the room was big and also very clean Nice linens too! Totally worth it to pay a bit more than the other hotels in the area to get this high level of quality! I’ll stay here every time I’m passing through

Thank you so much! I wish every hotel I stayed in was like this!Ps Edited to say: breakfast was actually nice and our 2 dogs really enjoyed the walk, there’s a long grass section the entire length of the building in the back, and a little station with potty-baggies right as you walk out the back door Love it!

Jason Bowman

Said pet friendly when I made the reservation Once I arrived they mentioned the extra cost per pet Wasn’t very friendly then I believe we were given a room next to the other pet owners staying there

Bathtub had a major leak Toilet was leaking No breakfast bar no breakfast of any kind actually Room had enough towels for one person instead of two Not what I was expecting from a La Quinta Inn Given that the cost was almost $200 for one night I would expect a lot more

14. Holiday Inn & Suites Memphis – Wolfchase Galleria, an IHG Hotel (3-star hotel)

About this hotel

This modern hotel is next to I-40 and a 4-minute walk from the Wolfchase Galleria Mall.The straightforward rooms come with desks and flat-screen TVs, plus minifridges, microwaves and coffeemakers. There’s also free WiFi and high-pressure showerheads in the bathrooms, plus kids 19 and under stay free with an adult. Suites add separate living spaces with pull-out sofas, kitchenettes and dining tables.Amenities include an on-site restaurant offering comfort food (kids 12 and under eat free), plus an indoor pool and fitness center. There’s also a business center, guest laundry & parking.

Things You Need to Know

  • Guests praised the beds
  • 8 min drive to Davies Manor
  • Guests liked that this hotel is near shopping
  • Guests praised the friendly, professional service
  • Guests liked “a pillow”, mentioned 12 times in reviews
  • Guests mentioned “shopping malls” 12 times
  • The fitness center has elliptical machines and treadmills
  • Guests praised the indoor pool

Feedback From Real Customers

Lindsay Goldapp

This stay was one of the wildest hotel experiences of my life I’ve never walked into a hotel and not been able to find an employee at the front desk There were several people waiting in the lobby to be helped but there wasn’t a single employee around for several minutes

One of the other customers who was waiting started calling the front desk and offices but no one answered Finally someone came out and offered no apology or explanation; I understand that places are understaffed but management should train them to at least acknowledge that and apologizeWhen we got to our room, which was the Executive Suite, it was really bare bones with very little bedding and blankets and half a roll of toilet paper We ran out of toilet paper after 4 trips The breakfast situation is bizarre and you have to pay extra to get hot food You purchase a breakfast “ticket” to present at the breakfast barThe last girl who got us more toilet paper was extremely friendly and helpfulI know employees are underpaid and thus businesses are understaffed so Holiday Inn needs to work that out and perhaps offer better pay in order to attract employees in order to be adequately staffed I’ve never had a bad experience at a HI until now

Chad

Feels like an older hotel that has been recently renovated/updated Rooms are nice There’s also some meeting rooms and event spaces if you need that sort of thing

There’s an on-site pool, but I didn’t check it outKey cards for the rooms are finnicky They frequently stop working The guy at the front desk told us you can’t get them anywhere near a cell phone or similar electronics or it wipes them That doesn’t sound very practical in 2022 Maybe get better key card tech?Breakfast is weird If you want hot breakfast you have to have some voucher Otherwise, it’s cold breakfast only If those vouchers weren’t included with your room you can buy them (Though, if I’m paying for breakfast then I am just going to go to a legit full service restaurant) It seems to mostly create confusion and anger among the guests (just read the other reviews) So, I’m not sure what they were thinking Just provide hot breakfast to *ALL* of your guests and adjust room rates accordingly DuhFinally, to the d-bags who feel the need to park their long trucks and pick-ups with trailers sideways across 8 parking spots Could you maybe not do it right by the door? That’s rather selfish and obnoxious

Ruth Van Sandt

Just now leaving Hotel did a great job There was a couple sports teams in town and staff was kind, courteous, and engaged with everyone

Seemed to be doing well to keep everyone happy, including other guests like usQuite overpriced hotel in my opinion but seemed to be mostly because of the particular night we happened to be going through town

15. Best Western Plus Galleria Inn & Suites (2-star hotel)

About this hotel

Off I-40, this unpretentious hotel is 5 miles from Adventure River water park, 4 miles from Fletcher Creek Park and 3 miles from Davies Manor Plantation.Featuring carpeted floors and dark wood furnishings, the laid-back rooms and suites offer free Wi-Fi, cable TV and minifridges, plus microwaves, and tea and coffeemaking equipment. Some have separate living areas, pull-out sofas and/or kitchens.Freebies include a breakfast buffet and parking. Other amenities consist of a 24-hour gym, a convenience shop and guest laundry facilities, as well as meeting space.

Things You Need to Know

  • 8 min drive to Davies Manor
  • Some guests complained about the air conditioning and others disliked the kitchenettes
  • Some guests disliked the bathrooms
  • Guests liked the service
  • Guests praised the restaurant
  • Guests praised the breakfast

Feedback From Real Customers

W. L.

I am sorry for this low rating I gave two stars for its clean decent bathroom It is just that the hotel is old and outdated and has some musty smell

The air-conditioner is on the wall and located very near to one of the queen beds When it is on, it is so loud I couldn’t sleep all nightThe breakfast we had was not impressive either The muffin was stale My kid said the scrambled eggs tasted funny Even the ice water has some rusty taste to it

Jake Korinek

This place is rundown and dingy It is an inexpensive place to stay, but it’s not worth the cost savings There are mold issues and a general lack of maintenance that make this place iffy at best

The breakfast is decent and the staff is nice, but the rooms are bad, at least mine wasFor example, the faucet leaks and the solution, put a rag in the sink Showed up to this in my sink to stop it making noise when it drips Unacceptable**update**Toilet stopped flushing my last morning here Shouldn’t be surprised by it at this point

Michelle Malais

Security is a problem!! One of our family’s vehicles was broken into (smashed window added $450 to the stay) along with 5 other vehicles According to the police it’s a common occurrence and could be avoided with a security guardFor the price of the room, I would stay somewhere else because they do not spend money on upgrading or fixing things in the building

There were many obvious repairs that were needed and neglected Our room with a king bed was very small We were grateful we didn’t experience bed bugs Do yourself a favor and listen to these reviews, unfortunately we didn’t see them until we were checked in and thought maybe people were exaggerating, they weren’t!

16. Hyatt Place Memphis/Wolfchase Galleria (3-star hotel)

About this hotel

Off Interstate 40, this contemporary hotel adjacent to Wolfchase Galleria Mall is 11 miles from the Memphis Botanic Garden and 13 miles from the Lichterman Nature Center.Relaxed rooms come with free Wi-Fi, 42-inch flat-screen TVs and pull-out sofas, as well as coffeemakers and minifridges.Amenities include a seasonal outdoor pool and a fitness center, as well as a cafe/bar, 24/7 dining and a convenience store. There’s also a business center and meeting space. Parking is free.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 8 min drive to Bellevue Baptist Church
  • Guests praised the friendly, professional service
  • Guests mentioned “shopping malls” 15 times
  • The fitness center has elliptical machines and treadmills
  • One of the few hotels in the area with an outdoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Kara Bailey

I’ll start by saying the front desk attendants were super friendly In all other aspects I don’t know how this hotel has such a high rating All of the fixtures looked like they hadn’t been wiped down in months

There was hair in the shower and sink when we arrived It just felt dirty Breakfast was a big disappointment There was some fruit, milk, juice, cereal, oatmeal, bagels, and toast, nothing filling I expected a lot more from the other reviews and the price

Tashala Williams

Upon arrival, we were greeted by Nikita I requested a double if it was available and my request was honored Everyone was nice and prompt with any requests

We were there with a semi large group and a another large group was also there My only complaint was there was only one elevator in operation and the hotel was jammed pack Otherwise I will be staying again Sonya was also really sweet when checking out

Joann Misterbutler

This hotel was very over priced There were no smart TV you could only buy movies which over priced No ice machine on the floor if you lived on the second floor

This hotel was a two star @ best with a five star price They serviced breakfast but it was all microwaveable food No microwaves were in the rooms However the rooms were clean Everything else was dated No USB ports, no smart TVs and the plugs were extended plugs not convent Yes I did paid 47600 for 2 nights Will I stay again NO

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