14 Best hotel with smoking rooms in Upper Arlington, OH (2022)

Ali D.

I have never written a bad review before online I give people the benefit of the doubt, and businesses the chance to make things right This hotel is completely mismanaged

1 When we got there the bedding had hair on it (fine, that happens, we just wanted clean bedding) and we were told to bring it down to the desk to get clean bedding- which is really odd to have to bring dirty bedding through the hotel and then remake the bed with clean bedding from the front desk I didn’t complain or plan to, because in the big picture, not a big deal2 The fire alarm went off the first night around 1am (waking my three kids including one with severe special needs who didn’t go back to sleep well) After going out to the car and waiting for the firefighters to give us to okay to go back in, the front desk staff informed everyone in the lobby that someone left the pool door open and the steam triggered the alarm Again, I was frustrated, but also just grateful everyone was safe and not going to complain3 However, the second night the alarm went off AGAIN at about 1am This time we did not go to the car because the front-desk staff was very apologetic that the pool door was propped open again out of their sight and was steam that triggered the smoke alarm again They assured us we were safe to stay in our room We had paid $450 to SLEEP and ended up getting almost no sleep two nights in a row (for us or our kids) Now I was planning to complainAfter many attempts to speak with a manager, I finally got an email response from the management company- the hotels response was “not our fault” They said that a kid had pulled the alarm the first night and that there was mandatory testing the second night (by the alarm company or fire marshal) The story changes depending on who you talk to What stayed consistent was that since “it was not their fault” and “not in their control” they did not owe us anything for a completely awful stay They offered me a 30% refund, which I agreed to- but then when I followed-up indicated the check is only for $60 (~14% not 30%) Moreover, over a week later we have not received it This is terrible customer service from a staff that appeared to be poorly managed

Jr Berkeley

All I can say is that we were extremely satisfied while staying at this hotel The lobby is beautiful and the fireplace in the evening was absolutely comforting in the winter nights we stayed I cannot come and the staff enough for going out of their way to make us comfortable and making sure that we all had a wonderful stay

One thing that really stood out to me was that the owner or manager was always there and would make sure everything was up to par Places like this stand out to me and anytime we are back in the area at Ohio Health we will definitely make it a point to stay at this hotel even if it is out of our way

Michael Andersen

The price is relatively low in the area, and as a business traveler this lures you in as you’re trying to save the customer money where you can while still staying at a trustworthy brand that is conveniently booked Simply put: I’m trying to build IHG points and the app is easyThe front desk staff and lobby are lovely, check in was quick and convenient

At this point I have stayed twice at this location in about three weeks, showing I was willing to give the room roulette a second chanceMy biggest gripe which is minor but is worth noting is that when I am tasked with staying away from home I prefer to bring my work or personal laptop with me and I need at bare minimum a place to sit and function comfortably I believe that is the industry standard, and after nine years of business traveling at primarily IHG and Hilton locations I would rather have a nice desk with a mesh office chair with the last guy’s crumbs in it than this location that offers a two or three foot square coffee table and two stiff chairs with dead cushions that feels like you are sitting on grated wood There was barely room to fit your knees between the table legs and I needed to place a pillow on the chair to sit at any lengthI’d rather pay more and drive further than stay here until they update the rooms