16 Best hotel with spa in East Lansing, MI (2022)

Candice Drummond

first & most important, bartenders Ana & Q were literally the most amazing people EVER they deserve the biggest raise & promotion we laughed soo hard & they made us feel like we were home

they were extremely helpful & had wonderful recommendations for local food & entertainment because of them alone, i would absolutely come back they went above and beyond! the location of this hotel is prime time! a short walk or drive to many fun places the hotel is very modern & clean i had the absolute best time! would absolutely stay here again!

Mike Scinta

Unfortunately I can not recommend staying here I will start with the positives It’s a newer hotel in what appears to be an up and coming part of town so everything is new and seems well maintained

The rooms were clean and comfortable, and a good portion of the staff were friendlyThe first negative will be checking in With no clear signs, or even an unloading area to drop off your luggage, you find yourself driving around a parking lot unsure of where to go When another guest (not staff) sees you struggling, and explains where to park, and how to enter (you park behind the building, in a pay by the hour lot, and then walk back to the front to enter Make sure to bring the parking ticket, they will take it from you, but charge you an additional $13 a day to park)While staying there, be careful what staff you ask a question of Even simple ones like “what floor is your laundry room on?” They may tell you “3rd floor” and after wandering around aimlessly you will actually find it located of the FOURTH floor If you need to use their laundry, be sure to bring your own quarters, asking the staff for a roll of quarters seemed to confuse them (it was $2 for the washer, and I think the dryer was free? It might just have been broken the times I used it?)When you reach the service desk, even if you booked the room months in advance, and it’s 5pm, it doesn’t mean your room will be ready We waited over a half an hour for them to “find” us a room We used that time to bring in our luggage It’s a pretty good haul back to the parking lot, and without a room key to enter the door by the parking lot, you find yourself hauling your luggage back around to the front doors againAnd then there’s Melissa (I believe that was her name?)Full disclosure, we were required to stay at this location for a Baseball tournament Our team has literally stayed at probably over 40 hotels through the years, and we have never had a problemAfter the days games, you can not meet in one person’s room, they are too small to fit an entire team, so we meet in the lobby to unwind, discuss the events of the day and games still left to play We can be a pretty large crowd, but we try to be respectful, and we make sure the “kids” (all 16 or older now) are as well Melissa apparently did not want us hanging around the lobby (even though the two nights prior, not one person on the staff mentioned they did not allow guests to hang out in the lobby) That was fine with us, so we asked if we could sit on the patio We were declined So we offered to rent a meeting room for the team, something we have done at other hotels, and again we were declined We tried our best to make some kind of arrangement that would be acceptable, and the only option Melissa was willing to give, is that we all just go sit in our rooms Asking ten 16 year old boys to just “sit in your room” isn’t going to end wellSo we ask to speak to a manager, someone who possibly would be able to help us find an option that might work Melissa gave us a phone number that rang a phone behind her (that no one answered of course)Let’s be clear, not every hotel wants a baseball team to stay there, that’s understandable, BUT If your hotel is going to host teams that travel from other states to be there, they should be willing to make accommodations to those teams If you are not willing to even TRY to find a solution, don’t host the teams There are plenty of hotels that are more than happy to have teams, and up to this point, every hotel we have stayed at will work with the coaches and parents to ensure everyone has a nice stay Not Melissa She was unfriendly, unprofessional, and made us feel unwelcomedNext tournament, we promise not to hang out in your lobby, or because of Melissa, your hotel

Kayla Kleinschmidt

Ladies behind the desk greeted with a smile and were genuinely happy to be of service! I called front desk a few times and they were so pleasant and happy to help 🤓 coming into my king suite was a beautiful experience! The room/bathroom was very clean, the lighting and how the tv had the perfect introduction onBistro was amazing as well! Great service and very delicious breakfast! ty so much for a wonderful stay! I felt like a princess!