hotel with spa in Kannapolis, NC

1. Home2 Suites by Hilton Charlotte Mooresville (3-star hotel)

About this hotel

Off I-77, this relaxed all-suite hotel is a 6-minute walk from Lake Norman Regional Medical Center, a mile from the shore of Lake Norman and 4 miles from the North Carolina Auto Racing Hall of Fame.Informal studios provide Wi-Fi access and flat-screen TVs, plus kitchens and sofabeds. Suites add separate living rooms.Amenities include an outdoor pool and an exercise room, plus a coin-operated laundry. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the large rooms, which have refrigerators
  • Guests praised the beds
  • Some guests disliked the bathrooms
  • 7 min drive to North Carolina Auto Racing Hall of Fame
  • Guests mentioned the service is friendly
  • Guests mentioned pools 11 times
  • The fitness center has weight machines

Feedback From Real Customers

Brenton Fedele

Stayed here on our way back from Florida, and I must admit, this stay was absolutely amazingThe staff was super friendly, both at check in and at checkout/breakfastThe breakfast was one of the cleanest and well put together hotel breakfasts I’ve seen

The waffles were actually… really good!Anyways, simply blown away by how clean and nice this stay was

C M

We booked this property on the app specifically because it had a pool only to find the pool was closed when we arrived Our virtual key never worked even after 2 attempts The breakfast wasn’t great

Just microwaved Jimmy Dean sandwiches and such The room was very clean and the employees were great Overall was good, but could use some improvements to get to 5 stars

Patrick McNelis

It’s clean That’s good I get points, that’s also good

Breakfast, very good for free Close to restaurantsThe down side: no maid service during our stay; only coffee in the room was decaf; people running down the halls all hours of the night; most parking is a hike from the front door; front entrance is not obvious it’s actually not the one with the drop-off covered area in front of it (very odd); pool was closed; water pressure on the 4th floor was weak; towels are not the fluffy ones you get at most Hilton brands, but thin small things that look and feel like bath mats; no safe in the room; 3 pillows, not sure why 3 for a king bed and not 4; loud yelling and screaming coming from the hotel the other side of the shrubs all night every night

2. Homewood Suites by Hilton Concord Charlotte (3-star hotel)

About this hotel

A mile from Interstate 85, this informal all-suite hotel is 2 miles from both Sea Life Charlotte–Concord and the iconic Charlotte Motor Speedway.Understated studios feature kitchens, living areas and sofabeds, plus free Wi-Fi and flat-screen TVs. The 1-bedroom suites add separate living rooms.A hot breakfast buffet, weekday evening socials and parking are free. Other amenities include an outdoor pool, a sports court and a gym, as well as a terrace with BBQs. There’s also a 24-hour convenience store and a coin-operated laundry.

Things You Need to Know

  • Guests praised the large, clean rooms and the kitchenettes
  • 4 min drive to Charlotte Motor Speedway
  • Guests praised the friendly service
  • Guests mentioned “Basketball court” 14 times
  • Guests praised the outdoor pool

Feedback From Real Customers

G.G

I enjoy my stays at Homewood Suites It is usually very clean and I appreciate the effort they put into maintaining a good, clean friendly atmosphere The last times I stayed,there were noticeable stains on a few doors and door frames

I understand it though there is a lot of a certain staff is allotted certain time frames to clean_reminders to check behind themselves Also, there should be more focused monitoring of breakfast guests who don’t put on the supplied plastic gloves and keep masks on, as asked to do while gathering breakfast items The areas are clean, staff friendly and service is great!

Savannah Lawrence

Homewood Suites in Concord is top notch! From the reception staff to housekeepingMy travel partner and I stayed here literally every other week, a week at a time each time We were never unimpressed

From check-in, the sweet reception staff are 5-stars in themselves <3 and always make it a breeze! Making our way up to our room and every time checking out the room before getting comfy (I’m an avid mattress-flipper) and this is the one and only hotel I’ve stayed in that consistently has stain-free mattresses We’ve probably stayed in at least 20 different rooms in this hotel and NEVER seen a stain, dirt, bugs, etc Every inch of the rooms are sparkling clean, never a fingerprint or dust anywhere Shoutout to housekeeping for that! In the mornings there is a wonderful breakfast (my favs are the western omelette, hash browns with peppers/onions) and of course the waffle maker when having a sweet tooth The linens are soft, pillows are top notch, and rooms are spacious Every time I come in those front doors I want to holler “Honey, I’m home!” The location of the hotel is close to a bunch of food/shopping establishments as well, and of course the speedway so that’s a plus!Shoutout to Amanda, Lindsey, and Tash for always being so welcoming and making Homewood Suites a home-away-from-home! You guys are the best!

Mercedez Allen

LITERALLY one of my FAVORITE hotels I’ve ever stayed at It’s up there with the Four Seasons! The suite was beautiful and I’m picky so trust me you will love it ! Everything in the room was spotless and well taken care of The hotel looks brand new and smells fresh! I was truly at home during my stay

I checked in with Ruthie she was so sweet and welcoming and I checked out with Gen and she was so polite and nice with me and other hotel guest! She asked me how my stay was and I could tell she genuinely cared! I love this hotel! This will be my hotel I stay at anytime I’m in Charlotte/Concord area!

3. Hampton Inn Charlotte-University Place (4-star hotel)

About this hotel

This modern hotel is a 2-minute walk from the Shoppes At University Place and a mile from the University of North Carolina at Charlotte.Straightforward rooms include free WiFi and flat-screen TVs with HD channels, plus custom-designed beds, desks, microwaves, minifridges and coffeemakers. Studio rooms add pull-out sofas.There’s free parking, on-site hot breakfast (daily) and weekday breakfast bags to go, as well as a fitness center and an outdoor pool. Additional amenities include a business center and meeting space.

Things You Need to Know

  • The rooms have refrigerators
  • 9 min drive to the University of North Carolina at Charlotte Botanical Gardens
  • Some guests disliked the air conditioning
  • Some guests complained about the bathrooms
  • Guests liked the friendly service
  • Guests mentioned “Housekeeping” 13 times
  • Guests praised the breakfast
  • The fitness center has free weights

Feedback From Real Customers

Liliana Ogunyemi

Hotel was clean, staff friendly, easy check in/out I appreciated that even though it is in a busy location, it was quiet in the hotel and quiet at night too Breakfast was good, but could’ve been better; my daughter got an egg that tasted rotten and the sausage looks/tastes like hamburger, is gritty, and was cold right out of what was supposed to be a stream server

I tried to get different pieces still cold They need to tell people when making a reservation, that they will hold additional money for a security deposit Overall, I enjoyed my stay and will stay again

Carli C.

We had a wonderful stay and would happily stay here again if we found ourselves in the area The staff was extremely friendly and accommodating, our room was clean and updated, and I felt they had a great complimentary breakfast selection We traveled with our daughter and they were able to provide a pack and play that looked practically brand new and I felt very safe having my child sleep in it

Renetta McEachern

Stayed for short weekend Easy check in and check out Great location, very close to Ikea, the University & the Outlet Mall

Rooms were clean Fairly quiet room, didn’t hear much outside noises Their were 3 light bulbs out in my room, two in the room & one in the bathroom We were able to get replacement bulbs pretty quickly I, however, did not like that the fan in the AC unit could not be kept at a constant “on” position and it was loud at night

4. Fairfield Inn & Suites by Marriott Charlotte University Research Park (2-star hotel)

About this hotel

Off Interstate 85 in an area with multiple eateries and shopping plazas, this relaxed hotel is 3 miles from UNC Charlotte Botanical Gardens and 6 miles from Charlotte Motor Speedway.The down-to-earth rooms provide Wi-Fi, flat-screen TVs, minifridges and microwaves. Suites add living areas with sofabeds.Amenities consist of an outdoor pool, a 24-hour gym and an informal lobby lounge, plus coin-operated laundry facilities. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the clean rooms
  • 8 min drive to the University of North Carolina at Charlotte Botanical Gardens
  • 15 min walk to nearest transit
  • Guests praised the friendly service
  • The fitness center has free weights and elliptical machines

Feedback From Real Customers

Kim P

Awesome! We were there for a concert, and the location was great This is a spotless hotel, and all of the hotel staff were friendly, smiling and professional Thank you to the tall young man who did the check in on 7/1 at 5 pm – very polite, efficient and welcoming

The room was clean, modern, fresh smelling, had a microwave and mini-fridge, and a nice lobby with tables downstairs Also had a breakfast with a wide assortment of nice breakfast foods Very happy

Keith Vincent

First major road trip in a long time and this was both a pleasant and unpleasant surprise They are clearly undergoing staffing shortages and weirdly blamed it on the delta wave of COVID, which was over almost 8 months ago So, now housekeeping service while I was there, which would be fine if I didn’t find two different pairs of socks located around the room

The good stuff; the place is new and is therefore clean with newer features (large TV or new age carpet), the gym had enough treadmills and weights for working out, and the breakfast bar was typical free breakfast bar food

Robert Terry

New Only 1 year old Very clean

But like all Marriott’s – saving money by cutting housekeeping, don’t service your roomAlso only pre-prepared foods for breakfast (again saving cost and reducing staff, but can’t blame local hotel for corporate rules)But if you want to stay at Marriott this is an overall good hotel Very friendly and helpful front desk team Can’t wait for them to get back to full service

5. Hilton Garden Inn Charlotte/Mooresville (3-star hotel)

About this hotel

Set in a business park, this down-to-earth hotel is 4 miles from both the North Carolina Auto Racing Hall of Fame and Mooresville Historic District.Understated rooms offer free Wi-Fi and flat-screen TVs with premium cable channels, plus microwaves, minifridges and coffeemakers.A cooked-to-order breakfast is available (fee). There’s also a casual American restaurant, a cocktail lounge and a 24/7 convenience store. Additional amenities include a fitness center and a heated indoor pool, as well as 3 meeting rooms and a business center. Parking is free.

Things You Need to Know

  • One of the few hotels in the area with air conditioning
  • 10 min drive to North Carolina Auto Racing Hall of Fame
  • One of the few hotels in the area with room service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned lobbies 20 times
  • The hotel has breakfast
  • One of the few hotels in the area with a fitness center
  • One of the few hotels in the area with a pool

Feedback From Real Customers

Elizabeth Lueck

This was my first stay at a Hilton Garden Inn, and I was so impressed at the professional, friendly, accccommodating staff! We were all treated as if we were their only guests!The hotel lobby area was very well laid-out with areas for gathering in groups or private conversations Decorated in a soothing manner with a fireplace and lots of comfortable seatingPrivate rooms contained great beds and amenities

I felt safe and cared for Hilton is my new go to hotel

Sharon Potts

Traveling through & this was one of few with available rooms Front entrance & lobby were large & very nice Front desk (Anna) friendly & helpful

Room was large & clean with good lighting, plenty of outlets, fridge, microwave, iron, hair dryer Bed was comfortable Excellent tv Continental breakfast was fine, although set up in a way that did not flow Hot food options for $895 looked like every other place that offers for free We skipped that Pricier than other hotels but we needed to sleep Knocked off 1 star because of room on highway side was very noisy Otherwise, we heard no other noise Good thing I had a white noise app Recommend

Allen Watson

I’ve spent the last 14 years living in hotels while only being home 6 days/month This was the cleanest Garden In I’ve stayed in The lobby, food and bar ares had a welcoming and relaxing feel

Most importantly, the staff at the front desk and other staff were very pleasant and accommodating I will definitely stay there again when I return to the area

6. Home2 Suites by Hilton Salisbury (3-star hotel)

About this hotel

In a modern building off I-85, this contemporary all-suite hotel is 2 miles from tours of Hambley Wallace House mansion, and 3 miles from both Livingstone College and the historic downtown.The relaxed studios with bright accents provide Wi-Fi and flat-screen TVs, plus kitchens, and sitting areas with sofabeds. The 1-bedroom suites add separate living rooms. Room service is offered.Amenities include a gym and an outdoor pool. Parking and hot breakfast are also available. Pets are welcome.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • The rooms have microwaves and kitchenettes
  • Guests praised the bathrooms
  • 6 min drive to the Salisbury National Cemetery
  • One of the few hotels in the area with room service
  • Guests praised the service
  • Guests liked the pool, mentioned 12 times in reviews
  • Guests liked the beds, mentioned 17 times in reviews

Feedback From Real Customers

Anna Paquin

I’ve lived at this hotel for two months now Great hospitality, clean rooms, beds sheets are quality Rooms have a full fridge and a dishwasher which is great for long stays like I did

I always felt safe, great food options around the hotel Staff were amazing! I became friends with couple of them Only improvement they could do is when they repave the parking lot… to make the parking spaces bigger 🙈 it was always a tight squeeze, and most people don’t know how to park

Nikki D

We stayed here for approximately 100 nights from November to March 2022 We spent Thanksgiving and Christmas there while waiting for our new house to be finished and it was just wonderful The staff are very friendly and helpful, big shout out to Lindsey and Bobbi!! The breakfast every morning was great, my only complaint is they need more items with bacon! lol The rooms were very spacious and clean

Beds super comfortable They have a nice lounge area in the lobby with 24/7 free coffee, tea etc The gym is very nice and the free laundry was great! Thanks for making us feel at home!

Kayla Hylton

The room was very clean, and very large! It has almost a full kitchen with everything you need, and a couch It was super easy using the app for the check in/out and for the room key There were so many options for breakfast

The employees were nice and helpful It is in a good location right off of 85 There was no noise coming from other rooms And the sheets are the best ever!! My room contols didnt work from my phone for some reason, but that was my only issue Overall great experience!

7. Courtyard by Marriott Charlotte Northlake (3-star hotel)

About this hotel

Off Highway 77, this relaxed hotel is 3 miles from Hornets Nest Park, which had disc golf and a fishing lake. The RibbonWalk Nature Preserve is 6 miles away.Bright rooms offer free Wi-Fi, flat-screen TVs and minifridges, plus coffeemakers. Upgraded rooms have pull-out sofas.Amenities include an outdoor pool, a fitness center and meeting rooms. There’s also a restaurant.

Things You Need to Know

  • Guests praised the clean rooms
  • 11 min drive to Discovery Place Kids-Huntersville
  • Guests praised the friendly service
  • Guests liked the breakfast
  • The fitness center has weight machines and free weights
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Africia “April” Gates

I like to start by saying, that the staff from the front desk to the housekeepers we’re all very friendly and knowledgeable I thoroughly enjoyed my stay there the atmosphere is so amazing The bar cool the pool outstanding

TVs at every location I would suggest bring the family business or vacation to this location and you will have a good stay Also the bed sleep so comfortable

brian keith

For the price it was good accommodations The rooms were clean and had a good stock of pillows and towels Staff was friendly and there was always someone at the desk to assist

They had laundry on-site on the even numbered floors, pool and gym They did not have a free continental breakfast They had a smart TV and it allowed you to watch your own shows

Dan M

Residence Inn by Marriott combo big but still very nice 7 story hotel here for a week in August Clean and quiet but very busy post Covid Plenty of restaurants and shopping nearby and downtown only 15 minutes away

Unfortunately I did witness the after effects of a break-in out in the parking lot It can happen anywhere do don’t leave any valuables in plain sight

8. Country Inn & Suites by Radisson, Lake Norman Huntersville, NC (3-star hotel)

About this hotel

Off I-77, this laid-back hotel is 4 miles from Jetton Park, 5 miles from Davidson College and 16 miles from the Bank of America Stadium.Streamlined rooms feature free Wi-Fi and flat-screen TVs, plus minifridges, microwaves, and tea and coffeemaking equipment. Some suites add separate living areas with pull-out sofas, and some have whirlpool tubs or balconies.Breakfast and parking are complimentary. There’s a gym, an indoor pool and a hot tub, plus a lending library, a patio and a business center. Laundry facilities are available.

Things You Need to Know

  • Guests mentioned the rooms are large
  • The rooms have TVs
  • 6 min drive to Caldwell Station Creek Greenway
  • One of the few hotels in the area with room service
  • Guests praised the restaurant
  • Guests liked “Fire pit”, mentioned 10 times in reviews
  • Guests praised the breakfast
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Michael Fowler

Customer service was great Staff very helpful Rooms need a little help

Air conditioning was so loud I had to shut it off at night Bathroom frequently smelled like cigarette In fairness, the Staff did offer to change my room My choice to stay where I was Staff seemed concerned and assured me that these issues would be addressed I would stay here again

Gillian Ferguson (Gillian Ferguson)

It was very nice and very reasonably priced Our truck broke down and this was the closest hotel It was amazing

We had stay at many other hotels on our road trip and they were horrible despite being 3 star hotels This one well exceeded our expectations And was very reasonably priced The beds were so comfy and the rooms were very large and spacious

Venesia Jackson

Had and amazing weekend April 1st-3rd was in town for an aau basketball tournament This hotel, and staff went above and beyond From being checked the Clerk was very patient, and helpful

The kids loved the indoor pool, and we loved sitting around the fire Pit meeting new faces And the breakfast was hot, we enjoyed it the kids had a little variety of what they wanted for breakfast The waffle maker was a big hit for my son Just wish they had some bacon I’ll be back to stay again Very Friendly and the big spacious rooms was clean, and nice

9. Homewood Suites by Hilton Davidson (3-star hotel)

About this hotel

With its traditional brick exterior, this extended-stay hotel off Interstate 77 is 0.5 miles’ drive from a nature preserve on Lake Norman and 0.9 miles’ drive from Davidson College.Rooms, from studios to 2-bedroom suites, come with fully equipped kitchens, dining tables and free WiFi, plus flat-screen TVs. Some suites have balconies, and one has a boardroom and 8-person table.Free hot breakfast is provided, as well as complimentary light dinner and drinks (Mon-Thurs). There’s a convenience store and a grocery shopping service, plus a business center, laundry and a bar. Additional perks include an indoor pool and a putting green.

Things You Need to Know

  • Guests liked the rooms, which have TVs
  • 7 min drive to Lake Norman Miniature Golf
  • Guests praised the friendly service
  • Guests praised the restaurant
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Vincent Rufo

Find another hotel This place lacks any kind of customer service Management is unavailable to talk to during regular working hours

Front desk is fully of empty promises Stayed here three nights and they never came to refresh the sheets, towels, and such (after multiple requests) The room was dirty, cobwebs in both windows and on the fan, and dirty towels left in the bathroom from the last guest Truly disappointing and well below the Hilton standard The only positive is the location

Christopher Condon

Stayed her for a wedding I was in Never got the discounted rate I’m a Hilton Honors member and they said they could do anything

So Staff and Hilton Management can’t fix their mistake Never going here or any Hilton again Recommend checking you bill many times, even though nobody can do a thing Wow, now they are asking me to call Which I have done, twice VM and no response You are complete BS Stay away from Hilton!!

Lisa Tran

Location was great and the property on the outside was beautiful! Unfortunately the rooms were extremely dated, we had a big bug crawling on the ceiling The spider webs were in the corners and the faucet were broken in the showersWe asked the night for our room to be cleaned

The next day at 12:30 it was still not cleaned and when I asked down stairs they said it wound be clean When we came back that night of course it had not be cleanedDisappointed from this hotel-

10. Great Wolf Lodge Water Park | Concord (3-star hotel)

About this hotel

This water park resort is 1 mile from Interstate 85 and 1.2 miles from Concord Mills mall.The lodge-style suites all have 32-inch TVs, microwaves and minifridges. Some also come with whirlpool tubs, wet bars, extra bedrooms/bathrooms, and balconies/patios. Kid-friendly suites have cave-themed sleeping areas, tents or mini log cabins.Guest get free passes to the 80,000 square-foot indoor water park, which features themed pools with rides and slides and kids’ play areas. Other amenities include a spa/salon, an arcade, a 24-hour gym and multiple dining options, while kids’ activities include live action adventure games and a children’s spa.

Things You Need to Know

  • 7 min drive to Charlotte Motor Speedway
  • Guests praised the large, clean rooms but some complained about the air conditioning
  • Guests liked the service
  • Guests praised the restaurant service
  • Guests mentioned “laser tag” 41 times
  • Guests praised the nightlife
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Maxine Huggins

This was an awesome stay for our son’s 14th Birthday Celebration! He and our 3 year old loved it! My husband and I loved it as well! Everything was so convenient with the bands, we ordered the birthday package with the decorated door option, he loved it and the cake was so good! (Chocolate) The room was clean and peaceful, so much to do there for the toddlers, and the arcade was nice We will definitely return! Also great customer service from everyone! ❤️

Erin Riley

Someone told me this place was very over priced and the rooms were outdated… My experience was completely opposite! I was very impressed with the room it’s self

It was clean and the decor is charming The only issue I did notice is there was a lot of food left in the bunk bed Like crime from someone eating in bed I brought my 3yr old here to celebrate is birthday and he loved every minute of it The pool was of course our main attraction but we also enjoyed the arcade and bowling We love that the arcade games still actually dispense tickets For my 3yr old that was the best part! He kept yelling “TICKETS!!!” Every time he won 🤣 He loved it The complimentary wolf ears were cute and we took a bunch of pictures in them The gift shop is cute and depending on what you’re looking for it can be a little pricey but not outside of what you would expect to pay at a resort We didn’t get a chance to take advantage of the live shows because we were so busy but passing by it was something we decided we definitely would make time for next visit There is something for everyone at The Great Wolf Lodge

Robert Whitney

We went to great wolf lodge with my son’s school for a family day It was truly a great time, there was so much for kids to do from the multiple pools, water slides, games and all around there indoor adventures One day is definitely not enough time to bring it all in and do everything they offer

Me and my family will definitely be going back for a longer stay next time to try out there adventure quest game takes place threw out the whole resort Also they have these really neat wolf slippers in kids and adult sizes

11. Courtyard by Marriott Charlotte Concord (3-star hotel)

About this hotel

Off I-85, this straightforward hotel is 1.4 miles from the Charlotte Motor Speedway.Contemporary-styled rooms offer free WiFi, desks, flat-screen TVs with premium cable channels, minifridges and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby and an outdoor courtyard with a fire pit. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and 4 meeting rooms. Other amenities include an indoor pool and a whirlpool, an exercise room and free on-site parking.

Things You Need to Know

  • 6 min drive to Charlotte Motor Speedway
  • Guests mentioned microwaves 17 times
  • Some guests complained about the kitchenettes and the beds
  • Guests liked “Bistro”, mentioned 11 times in reviews
  • The fitness center has free weights
  • One of the few hotels in the area with a hot tub
  • Guests praised the bar

Feedback From Real Customers

Donald Mitchel

It’s a hotel so for the most part everything is as expected However, Amanda! Most hotels are pretty generic and meet the bare minimum The exception to this is when they manage to hire someone amazing! Change is needed to use the laundry machine and I couldn’t find change anywhere

The person up front didn’t have change but Amanda came by to help She called 4 different people and managed to get me 4 dollars of quarters so I could do laundryI came down on several different times and every time I asked her something she tested me as if I was the moody important guest at the hotel and I witnessed her treat others the same exact wayThe amenities don’t set this hotel apart from others The rooms don’t set this hotel apart from others It’s people like Amanda that go so far and beyond to treat their guests like they are the most important people in the hotel that set this place so far above all other hotels

Kim Z

The stay was fair I travel a lot and this is one of the over ranged hotels I stayed in I thought Marriott would would have better services

No microwaves in the rooms and no continental breakfast The bed comfy was fair The housekeeping services were awful The towels were dirty and the sheets were not the best Dirt was on the floors I should stay at the Super 8 for this kind of services I should have changed the room or just went to a different hotel I was tired from traveling I paid too much for these lack of services I stayed at a lot better places for less money ! From the outside it’s looks great !! OUTDATED !!!!!!!!!!!!!!! LAST TIME EVER staying here when I come back to town !!

Steve L

I have NEVER had such a bad experience with staff at a hotel! I stayed at this hotel on the night of 4/2/2022 after a missed airline connection Because it was the fault of the airline, they gave me a voucher to stay at this hotel and after a LONG day of travel fatigue and standing in lines with other passengers, I dropped in to bed exhausted at midnight Slept in the next am, did my meditation and yoga, then caught a taxi to the airport for a rescheduled flight home

Arrived home and noticed a few days later that there was a $500 charge to my credit card I called the hotel to inquire and the man at the front desk (wish I would have gotten his name!!) rudely informed me that I had violated the non-smoking policy and referred to the form I signed when I checked in He said that because I was smoking in the room, they had charged my account I told him that I do not smoke, never have and that this was ABSOLUTELY not the case!! Still, he insisted that I had smoked in the room and said that “staff” had smelled the smoke! I was incredulous at his insistence and his accusatory stance!! I then inquired of him about their “policy” and asked how it is that I was never even informed of this accusation, but rather there was simply a charge to my credit card NEVER did he back down, apologize, or concede that, at a MINIMUM, a customer should be informed if there was an accusation made against him/her!!! There was NO WAY I was going to allow this mistreatment and I told him so I was prepared to speak with an attorney if it came to that I was so angry at this man’s utter lack of respect for a customer! Ultimately, he agreed (VERY reluctantly!!) to credit the $500 back to my card but not once did he apologize nor back down on his insistence that I had been smoking and that the hotel had a “right” to charge me without even so much as a notification!! AND, another aside– the hair dryer in the room did not work, the bathroom was not as clean as I would have expected and there was no lotion made available as one might expect I don’t usually leave reviews and I certainly wouldn’t have to make an issue about the state of the room itself but I am appalled by the way I was treated I would like to believe that not all their staff is this rude and with such poor customer service acumen and/but I will NEVER choose to stay at a Courtyard by Marriot again!!

12. Hilton Garden Inn Charlotte/Concord (3-star hotel)

About this hotel

Off I-85, this straightforward hotel is 1 mile from Concord Mills shopping mall and 3 miles from car racing at Charlotte Motor Speedway.Relaxed rooms provide free WiFi and flat-screen TVs with premium channels, as well as microwaves, minifridges and Keurig coffeemakers. All feature custom beds; some have whirlpool tubs. Suites add living areas with pull-out sofas. Room service is offered.Parking is complimentary. There’s an informal restaurant, a cocktail bar and a convenience store. Other amenities include a fitness center and an indoor pool, plus coin-operated laundry facilities. Breakfast is also available.

Things You Need to Know

  • Guests praised the clean rooms
  • 4 min drive to MagiQuest
  • One of the few hotels in the area with room service
  • Guests liked the informal restaurant
  • Guests mentioned lobbies 19 times
  • Guests praised the breakfast
  • Guests praised the fitness center
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Jessica M…..

Great place to stay Ideal location for shopping, eating out and other local places to go Staff very helpful and friendly

Atmosphere great, rooms clean, bar and food on site Indoor and outdoor seatingwas close to the highway but once asleep I didn’t hear a thing I saw coffee in the lobby in the morning Plenty of parking and a lighted parking lot

Mallen Alley

Nice newer, clean and accommodating staff Couple of things that really stink No servicing of the rooms, I know that makes me really early 2019 to expect my room to be serviced

But it is one of the things that makes, made, staying in a hotel something less than mundane Pillows, good grief, somewhere along the way it was decided to toss many awful pillows on the bed instead of a couple nice ones Head sinks through them in seconds Breakfast is for sale here, yeah, the more you pay for the room, the less chance you seem to have of a decent included breakfast Hot water in the morning, evening shower is fine, nice hot water, get up early and the same bean counter in charge of room care has decided to turn the water heater off until maybe 8am Ya know, I have to get up early, and a hot shower really makes a difference, especially when your neck is hurting from sleeping without any head supportI mean none of these matters too much, in a $70 a night hotel, but for something around 3 times that much you might expect a bit more

Edy AT

Initially this trip was as expected Later that evening the heat went out in our room and the hotel was booked at 100% capacity The staff here went above and beyond to make sure that everything that we would need to make it through one night was accessible and staff was on call the manager had our unit checked by maintenance and then moved me from a junior suite to a full suite for the next day because the unit in our room could not be fixed

The one night of inconvenience was severely discounted, point where added to my account I appreciate it the staff of this hotel keeping us informed of everything being done even when we were no longer at the hotel I would get text messages and phone calls to keep us abreast of the room status I was in town to Celebrate a family birthday

13. SpringHill Suites by Marriott Charlotte Lake Norman/Mooresville (3-star hotel)

About this hotel

In an area with eateries off I-77, this relaxed all-suite hotel is 4 miles from the Pit Indoor Kart Racing and 5 miles from Davidson College.Casual studio suites have free Wi-Fi and flat-screen TVs, plus living areas with desks and pull-out sofas. They also feature tea and coffeemakers, minifridges, microwaves and wet bars. Upgraded suites add whirlpool tubs.There’s free hot breakfast and parking, plus a convenience store, an indoor pool, a hot tub and a fitness center. Other amenities include a BBQ area, a business center and coin-operated laundry facilities.

Things You Need to Know

  • Guests liked the large rooms and the beds
  • 9 min drive to North Carolina Auto Racing Hall of Fame
  • Guests praised the friendly service
  • Guests liked the restaurant
  • Guests mentioned lobbies 10 times
  • The fitness center has weight machines
  • One of the few hotels in the area with a hot tub
  • Guests liked the bar

Feedback From Real Customers

Andrea Grimm

We booked this hotel kinda last minute on our way home from the beach The hotel was very clean and the staff was super friendly I liked the layout of the room compared to a traditional room

It gave us more space for our family to spread out I was very impressed with the cleanliness of the room The price was very affordable as well We will definitely consider staying here again if our travels bring us this way

James Rudacille

Definitely would recommend to anyone traveling or even staying for a vacay Everything was immaculately clean and in order The breakfast was absolutely delightful and exceeded my expectations

Staff were extremely friendly, from the ladies of the kitchen to the maids and last but not least the check-in staff were so friendly also As I said in the beginning, we would highly recommend this establishment

Daniel Farnham

Hot tub was absolutely filthy, jets didn’t work, and it was very cold The pool is tiny and the the entire pool area is very poorly maintained The gym is large enough for perhaps 1-2 at a time and has minimal equipment

Room was not terrible Very disappointed as we picked this one after reading reviews and because it had a hot tub Drove 11 hours today and this was not a good way to end the day

14. Four Points by Sheraton Charlotte – Lake Norman (2-star hotel)

About this hotel

Located off Interstate 77, this casual hotel is 4 miles each from swimming and boating at Ramsey Creek Park, and educational exhibits at Discovery Place Kids.Straightforward rooms feature complimentary Wi-Fi, microwaves, and minifridges, plus coffeemakers. Suites add sitting areas.Amenities include a gym, an indoor pool and a restaurant, in addition to a BBQ and event space

Things You Need to Know

  • 7 min drive to Blythe Landing Park
  • Guests praised the service
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Julie Bell

Vanessa helped check us in and she was awesome The Asian gentleman was awesome and helpful as well (I’m sorry i forgot his name 😔) Breakfast go bags were convenient

Pool was great because there was no loud echo and it wasn’t HEAVILY chlorinated No complaints about bedrooms, clean Also it smells really good in that hotel, I wish I could find out the fragrance they use

Maiya Williams

I found a coupon online for this hotel for $89/night and that’s exactly what it’s worth Paper thin walls, extremely dated rooms I thought people were exaggerating about the air conditioners but they are unbearably loud

Chipped floors & a dangerously chipped mirror in the bathroom that I almost cut my hand on The elevator was out of order the second 2 days of our stay, and the entire first floor reeks from the pool chemicals It was conveniently located near the lake & the friend I was visiting but I ended up staying elsewhere on the final night of our reservation The front desk girls were lovely but I would not stay here again

Shannon Shanton

3 stars only because the air conditioning was LOUD and kept us up When we checked into the room we realized that it was loud so we asked to be changed to another room The front desk person was very accommodating and kind and gave us another room, but the air conditioner was loud in that room too

Other than that issue, the hotel was clean, comfortable and a great location

15. Hilton Charlotte University Place (3-star hotel)

About this hotel

This contemporary lakeside hotel is a 4-minute walk from the Shoppes at University Place and 5 miles from the Charlotte Motor Speedway.Warmly furnished rooms, some with lake views, feature desks, flat-screen TVs and free WiFi. Upgraded rooms provide access to a lounge offering free breakfast and evening appetizers. Suites add conference tables.A weekday local shuttle is complimentary. Other amenities include a casual restaurant and lounge, plus a seasonal outdoor pool and a fitness center. There’s also a business center and 20,000 sq ft of meeting space.

Things You Need to Know

  • Guests praised the beds
  • 8 min drive to the University of North Carolina at Charlotte Botanical Gardens
  • Some guests disliked the unclean bathrooms
  • One of the few hotels in the area with room service
  • Guests mentioned “ducks” 12 times
  • Guests praised the lake views
  • The fitness center has weight machines and free weights
  • Guests liked the outdoor pool

Feedback From Real Customers

Rochelle White

My family had a family reunion in the area and the Hilton was the host hotel I worked with the staff prior to arrival and the service was excellent from start to finish Shannon made sure that our experience was smooth and seamless

Several family members expressed their pleasure with the service of the hotel We had a family member who was vegan and had limited choices for the breakfast buffet I spoke with one of the employees and he, immediately resolved the situation to her liking Great customer service once again!My only suggestion is the need to update The lobby was quite warm the entire weekend The grounds could use some work and pressure washing, but that may take some time to coordinate I would still recommend choosing this hotel

Mrs. Ellis

Nice hotel, quiet rooms, lovely lake view I gave 4 stars because I wasn’t expecting everything at the hotel to be closed already when we arrived early Sunday afternoon We were disappointed because there was no advance notice of this and we had to leave back out for dinner

Seems small, but I had been driving for hours prior to check in and room service would have been appreciated, or at least notice posted on their website so I could grab something for the family prior to arrival

Elizabeth Partain

This was absolutely not worth the price I’ve paid half as much for rooms that were twice as nice When you stay in a Hilton, you expect something above average, and this barely hit average

The room looked like a hospital room, there were stains on the sheet and shower curtain, room service wasn’t available, and the vending machine didn’t even work Definitely not a good experience, and definitely won’t be staying again

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