16 Best hotel with spa in Spokane Valley, WA (2022)

Kelsey

I booked over a month ago requesting the top floor Upon arrival they said they were booked and gave me the second floor out of 4 The non smoking room smelled like stale smoke

The beds sounded and felt like they were on rusted metal bed frames The room was very hot and no air conditioning, but again they were ‘full’ so we just had to deal with it Couldn’t even open a window Pictures made it look like a brand new hotel but it is clearly old and just remodeled Will never stay here again Now I will listen to all the pounding on the floor above me for $15000 Beyond annoyed Very poor accommodationsOnly good thing is the location Not worth the money

Paula Davis

I was extremely disappointed with this stay Check-in took forever (I know, I know they’re understaffed like everyone else, yet they’re still charging the same fees even though the service is incredibly poor) I typically pick my own room in the app, but the hotel picked my room and I was told that it was the only room left on the top floor

The shower handle wouldn’t stay in a set position so you could choose your temperature, so it was either cold or scalding hot The toilet handle was super loose and it was very hard to get the toilet to flush I’m a Hilton Honors customer who will be Diamond Level by June I travel 18 nights a month I was given a room facing construction (loud) that was happening next door The fridge wasn’t clean I was told upon checkout that I would be given extra rewards points for my “trouble” but it’s been almost two weeks and that hasn’t happened, nor has a manager reached out to me A manager was there when I checked out and let them know about all the problems I definitely will not stay at this location again

Trisha Horton

So

the room was clean and comfy The staff was nice Breakfast was one of the best I’ve experienced in a hotel But, while checking in, a couple people came down to say that the room they were given was already occupied even though their keys worked, another individual voiced to us also while we were in the elevator that his key opened up a room that was occupied We had to re-clarify that our reservation was for 2 nights after we noticed the slip of paper that you receive the key had the incorrect check out date Our own keys stopped working half way through our stay, (I’m assuming our checkout date was wrong still because it stopped working right at checkout time) we had four $75 dollar incidental fees that we were told were going to drop off but couldn’t explain them We ended up staying in 2 different rooms, while in the second, we received another incidental charge for the first room We were not able to log into the wifi due to the previous guest’s name being attached to the room number Overall it seems like maybe staff members aren’t entirely trained on certain things and are struggling The pool seemed nice although we never went inside People complained about the chlorine smell but that’s what you get with an enclosed indoor pool area 🤷 Overall it wasn’t a terrible experience but it could of definitely been better