15 Best hotel with waterpark in Bel Air North, MD (2022)

Michael Deignan

The Staff needs a class on customer service skills to professionally send a message on policy I wouldn’t stay here again I understand they deal with loud people all the time being close to the stadium

Friday at 9pm we just arrived and were told like 5 year old men and women to go to our room to finish watching the NCAA tourney as we ate our pizza That was way out of line They shut the TV off and took the remote away with 5 minutes left in the game They proceeded to call the police of which nothing came of that except the police said they were told there was a brawl going on It was evident that didn’t happen Their house rules we were told is no one is allowed in the common area at 9pm of which we weren’t told that while booking for if I was, I would not have stayed here At first they said children could t be unaccompanied anywhere in the hotel and then expanded it to adults also We then found a sign that read 10pm common area closure hidden and the guard verbally told us 11pm We were allowed to stay outside by the pool area the remainder of the evening which we did I knew when I walked in to check in, the way the lobby clerk greeted me very unwelcomingand treated me this was going to be less than a pleasant stay So much for $423 for 2 nights stay When I checked out today, I didn’t even receive a thanks for your business or come again Don’t worry, I won’t

Briar Ledge

The staff at the Hampton Inn Aberdeen really made a stressful extended stay feel like home Our stress was quickly relieved at the front desk the moment we arrived Anastasia and Melody went above and beyond in making sure everything was as comfortable as possible

Anastasia even stayed beyond her shift and greeted us daily with a friendly smile and wave She’s a treasure The next morning I was impressed again by Sabrina who chatted with me while she manned the breakfast nook Once again, someone made me feel less alone I honestly can’t say enough about the helpful and kind staff

Tracy DiLorenzo

Customer service and front desk was HORRIBLE on Friday night 3/25 One girl was Anastasia and the other did not have a nametag on and said I did not need her name when I asked We were literally kicked out of the lobby on a Friday night at 9:00 when we were just sitting having pizza watching the March Madness games

Front desk staff told everyone they had to go to their rooms at 9:00 even though the sign said lobby area was open till 10:00 and we asked the time when booking and told 10:00 One parent asked why they had to go to their room at 9:00, they were just watching the game and eating pizza and was told “Cause I said it was closing” He explained they wanted to watch the last two minutes of the NCAA game and she turned the TV off with two minutes to go and said “Go watch it in your room” Then a security guard came over and was extremely rude, told everyone to leave now and then called the police for no reason at all No one was being loud or rude except the staff It was the worst customer I have ever seen at a hotel and we travel a ton There are a ton of hotels in that area and will never stay there again I then asked for an extra box of tissues for our room and the two people at the front desk didn’t say a word, went and got a box of tissues and just handed it to be staring me down Never said a word, no have a good night, no sure let me get it for you, no thank you, not a single word I could not believe how rude they were for no reason Another parent did online check in with digital key and that did not work when they checked in so he came down to the front desk He was informed by one of the same girls that the digital key didn’t work and it was his fault he didn’t check in at the front desk instead of going right to his room, even though the email said they did not need to stop at the front desk The issue was not that the digital key wasn’t working, it was the fact that the front desk staff again was extremely rude They should not be in the hotel business if they don’t want to deal with customers I will tell everyone I know going to Aberdeen for a baseball tournament to not stay at the Hampton Inn There are plenty of hotels in that area that can accommodate teams that likely have better customer service