hotel with waterpark in Matthews, NC

1. Hyatt Centric Charlotte Southpark

About this hotel

Set a 6-minute walk from The Village at SouthPark shopping center, this polished hotel is 6 miles from both Charlotte Convention Center and the Bechtler Museum of Modern Art. It’s also 6 miles from Interstate 485.Chic rooms have Wi-Fi, flat-screen TVs and Keurig coffeemakers, plus minifridges. Upgraded rooms feature floor-to-ceiling windows and/or glass-enclosed showers. Room service is available.Amenities include 2 refined restaurants, 1 with a rooftop terrace, and a bar, as well as a fitness center and parking. There’s also breakfast.

Things You Need to Know

  • Guests liked the rooms
  • 10 min drive to Carolina Thread Trail
  • One of the few hotels in the area with room service
  • Guests liked the restaurant, mentioned 17 times in reviews
  • Guests praised the breakfast
  • The fitness center has weight machines and elliptical machines
  • The hotel has a boutique store
  • Guests praised the bar

Feedback From Real Customers

Brandy Brock

This hotel is so chic! The ambiance is amazing The staff was polite, courteous, helpful and had extraordinary customer service The room was beautiful

I also appreciated that the hotel was very clean and it is obvious they pay extra attention to the cleanliness and overall sanitation I will definitely stay here on my next trip to Charlotte

Tamara Whatley

I really enjoyed my stay From the greeting at the front desk to the beautiful hotel The room was nice and clean

We went to bar and lounge on the second floor for drinks the drink were good, the only thing is they stop serving food early in the day It would have been nice to At least be able to get some wings or something I would stay again We also had breakfast on the second floor food decent but a little pricey for breakfast

KiMya Alston

The hotel overall was great Front desk was nice during check-in and check-out Very informative when needed

We stayed during Valentine’s Day weekend and was told it was sold out but you wouldn’t have known because it was quiet all night Parking was available in garage not too far away but tight fit We ended up parking on the street since it was closer Only thing I wasn’t a fan of is that the bathroom wasn’t completely private in the room

2. Quality Suites Pineville – Charlotte (3-star hotel)

About this hotel

This modern, all-suite hotel is 4 miles from Quail Hollow Club golf course and less than a mile from both I-485 and Carolina Place shopping mall.Straightforward studio offer complimentary Wi-Fi, flat-screen TVs and kitchenettes. Suites add sitting areas and/or whirlpool tubs.Parking is free, as is continental breakfast served in a casual dining room. Other amenities include an indoor pool and a fitness center.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 4 min drive to the President James K. Polk Historic Site
  • Guests mentioned the service is friendly
  • Guests mentioned “Housekeeping” 13 times
  • Guests praised the breakfast
  • Guests liked the indoor pool

Feedback From Real Customers

Carol rinkes/Shaw

The hotel was well kept (clean) Staff was friendly n helpful The breakfast bar was great

Food very tasty Enjoyed itI was upset cause housekeeping kept the rooms clean when checking out Very thorough in cleaning My only complaint was I ask both days if they could leave 2 lotions in my room and never received themOur stay was rememorableThank you

kanesha Beaufort

I absolutely love this place I stayed two weekends in a row! The first weekend I was extremely upset because I took my children to swim for the weekend and they were unable to do so because some kids bullying my son! Melissa came down personally to make sure my son was okay But MSLILLIE IS OUR ABSOLUTE FAVORITE!!!!! She comforted my son and make him feel so much better and went out of her way to make us feel welcomed

It was only because of her that we came back for my son’s birthday on 4/16 our stay was way better this time around and we were looking forward to seeing her smile at breakfast! She is absolutely amazing and she definitely saved me as a customer because before her I didn’t want to stay there ever again!!!!! She is definitely and asset to the quality inn brand! We love MsLillie ❤️❤️❤️

Susan Nelson

Great price for the location to go to Carowinds The pool is alright, not very spacious but it was enough to satisfy the children We got the room with 2 queens and a sleeper sofa, it was the most spacious room we’ve had for that combination in the last few years of taking vacations with the kids

Breakfast has a great variety!

3. Holiday Inn Charlotte-Center City, an IHG Hotel (3-star hotel)

About this hotel

This contemporary hotel is a 3-minute walk from Time Warner Cable Arena, 4 minutes’ stroll from the Discovery Place science museum, and a 12-minute walk from the NASCAR Hall of Fame.Modern rooms offer free Wi-Fi, flat-screen TVs and desks, as well as microwaves, minifridges and coffeemakers. Club-level rooms add iPod docks, pull-out sofas and access to a club lounge. Suites add separate living rooms with pull-out sofas.Amenities include a modern restaurant with a lobby bar, and a rooftop fitness center with a seasonal outdoor pool and a hot tub. There’s also a business center, along with 4 meeting rooms. Parking is available (fee).

Things You Need to Know

  • Guests liked the clean rooms and praised the beds
  • Guests praised the kitchenettes
  • Some guests complained about the bathrooms
  • Walking distance to the Levine Museum of the New South and ImaginOn
  • Guests praised the friendly, professional service
  • Guests praised the outdoor pool
  • Guests praised the lobby bar

Feedback From Real Customers

Brittany –

The lobby and restaurant were super clean, nice, staff was very friendly and helpful All rooms are accessible only by the elevator that requires your room card to access The room smelled clean, and was pretty clean (not as Sparkling as I expected with the lobby, but not dirty)

Bed was comfy but the blankets were kinda thin and the heat took a while to warm upBe aware this is located on a busy street and you can definitely hear when people are revving the engine and speeding, so if that makes it hard for you to sleep, maybe see if they have ear plugs?)

Kristopher Caya

Remember to use ʜoᴛᴇʟʙᴏʟʟʏᴄᴏm when booking your stay They compare hundreds of booking web sites and typically will have rooms a lot cheaper than others! Thank me later on! This place is one of the most well known in the area

I have been staying here for years If you decide to stay here you definitely won’t be disappointedThe staff is super friendly and fun The room was clean – pretty typical hotel room This hotel is near a lot of food/bad options and is great if you are in town for a nearby event I did not take advantage of room service and cannot speak to the food but everything else is an A+

Iommed Gotjis

I came to Charlotte with a 96 year old It took him 20 minutes to get from the parking garage to the lobby I don’t think a single brain cell was spent designing this hotel’s parking area

How the heck is my companion supposed to get from his car to his rooms without a heart attack?The farce then got even better $22 a day to park in a garage you have to walk a quarter mile to reach And get this: we went downstairs and asked where breakfast was Lobby staff pointed us to a room and we sat down and ate at the buffet They then billed the two of us $43 Are you kidding me? For the price we paid for the room—which I would describe as thoroughly average— we absolutely shouldn’t be paying for both parking AND breakfast, at ludicrous prices The one good thing about this hotel was supposed to be the location, but if you’re old or otherwise handicapped then the parking garage gets a 0/10 on locationJust ridiculous

4. The Ballantyne, a Luxury Collection Hotel, Charlotte (4-star hotel)

About this hotel

Set 14 miles south of Charlotte’s downtown, this upscale hotel is 17 miles from Charlotte Douglas International Airport.Elegant rooms have flat-screen TVs, dual closets, Wi-Fi access (surcharge) and marble bathtubs. Some offer private balconies. Suites add separate living areas; some feature full kitchens. Lodge accommodations add whirlpool tubs. A cottage with multiple bedrooms is also available. Room service is offered.Amenities include a spa, a salon, 2 pools (1 indoor), a fitness center and a high-end American restaurant.

Things You Need to Know

  • Guests praised the clean rooms, which have minibars
  • 9 min drive to the President James K. Polk Historic Site
  • One of the few hotels in the area with room service
  • Guests mentioned “Tea” 37 times
  • Guests praised the breakfast
  • Guests praised the nightlife
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Amber Broadway

We came here for a little staycation We had a package for a resort credit and breakfast We spent our day at the spa Saturday

They were excellent This review is not for them The room was your typical hotel room The bed was awful Hard as a rock My husband even asked me at midnight if we wanted to go home The pillows were feather pillows that withered away to nothing when you laid your head on them I’m going to have to rerun to the spa after laying on that rock all night I then tried to use a gift card for portion of our stay After running the card 6 times I was told they couldn’t get it to go through Didn’t bother to call for help to find out why Come to find out my card was charged $1 every time they ran it! For the money I paid this was an awful stay I’ve stayed at hotels that cost way less and had a better experience Not the luxurious stay I was hoping for DisappointedWas also not impressed with the indoor pool and hot tub area Needs a major upgradeCould hear every noise that was made in the hallwayConstruction was the greatest view 👌👌Nothing luxury about this luxury hotel go spend your money somewhere better

Mustafa Azhar

I came here for an event and stayed one night When we arrived, and very nice porter took care of everything and took us to our room Rooms were very clean, as well as the overall hotel

Staff was extremely friendly and helpful The view was nice, and the hotel is actively working on making it even better with upgrades The price to performance is quite decent I recommend this place if you’re looking for somewhere luxurious to stay!

Kent Pendergast

Worst hotel experience of my life Came down here for a couples vacation planned with the normal activities: sitting by the pool, spa, room service, etc

We were excited to enjoy the full resort experience; boy were we disappointed We originally planned to stay for 3 nights but checked out a day early because the experience was so bad Even checking out required an hour long argument with the manager Let me start from the beginning The room we paid extra for with “views of the golf course” was a construction site No mention of this on the website and certainly not reflected in the nightly rate It was dirty, the bed was hard, the balcony had a colony of roaches living on it Called for pillows at 4pm and never received them We were not notified that housekeeping was by request only and even when we requested it, they never came 20% gratuity included because they know the service is terrible Room service was same quality as a Denny’s When we checked out, the bellboy never showed up after 40 minutes of waiting Only redeeming part of this trip is that the spa experience was great and the staff there were quite nice and talented Everything about staying at the hotel was a nightmare and I will not be staying at another Marriott if this is their definition of ‘luxury’

5. The Duke Mansion (3-star hotel)

  • Address: 400 Hermitage Rd, Charlotte, NC 28207
  • Phone: (704) 714-4400
  • Ratings: 4.7 (468 reviews) Excellent
  • Website : The Duke Mansion
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: High-end lodging in a 1915 building with elegant rooms, landscaped grounds, a gym & a library.

About this hotel

Housed in a grand building dating from 1915 and listed on the National Register of Historic Places, this posh B&B is set on 4.5 acres of landscaped grounds, and is 1.5 miles from US Route 74 and 2.4 miles from downtown Charlotte.The individually decorated rooms have elegant furnishings and decor, en suite bathrooms, and plush beds with fine linens and goose-down pillows. They also include free Wi-Fi, and TVs with DVD players. Some add whirlpool tubs and/or sleeping porches.Free perks include full breakfast and nightly turndown treats. The property also offers a guest library, a gym and event facilities.

Things You Need to Know

  • Guests praised the rooms
  • Guests praised the bathrooms
  • 3 min drive to Freedom Park
  • Guests praised the friendly service
  • Guests liked “gardens”, mentioned 72 times in reviews
  • Guests praised the breakfast
  • Guests praised the bar

Feedback From Real Customers

lou eutance

The Mansion and gardens are exquisitely maintained The staff was super attentive and courteous Our King room on the 3rd floor was beautifully appointed and decorated the bedding was top notch

The also provided very comfortable bath robes The bathroom was spacious and the towels and complimentary toiletries were also very nice What was really amazing was breakfast served in the solarium A great breakfast menu with delicious choices Portions were very generous and included juice and coffeeWe plan to visit again A perfect stay!

Vitalina

The gardens are beautiful towards the end of June but felt mislead about admission on their website It says free to visit just call ahead to check if there are any events, which I did and was told it was a great time to visit Drove pretty far, turns out you can visit but you must pay to take photos

Would be nice if that info was updated under the garden section on their website

6. Hilton Garden Inn Charlotte Waverly (3-star hotel)

About this hotel

In a multi-use development a mile from I-485, this informal low-rise hotel is 3 miles from trails and wedding venues at Colonel Francis Beatty Park, and 2 miles from the Hemby House, an antebellum mansion-turned-church meeting house.The modern rooms have HDTVs, minifridges and microwaves, as well as tea and coffeemaking facilities. They also offer room service and free Wi-Fi.Parking is complimentary; breakfast is offered for a fee. Other amenities include a restaurant/bar, a gym and a rooftop pool, along with event space and a business center.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • 14 min drive to Colonel Francis Beatty Park
  • Guests liked that this hotel is near shopping
  • One of the few hotels in the area with room service
  • Guests praised the restaurant
  • Guests liked the lobby, mentioned 22 times in reviews
  • Guests liked the outdoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Les Masten

We have used this hotel a couple of times for full week large group training We have had to make numerous adjustments during the weeks (aka last minute), and they have been extremely accommodating The catered food options are delicious, and the sales, front desk, and event staff are super attentive and friendly

There is a fabulous balcony next to the meeting rooms (shady but nice and breezy), and the pool deck is also very nice There are tons of places to eat, shopping, and most anything else you might need within walking distance to the hotel, so there’s no need to rent a car for the week We have definitely been pleased

Scott T

I stayed one night over St Patrick’s Day The hotel is what one would expect for a Hilton Garden Inn They have always been very professionally run in my experience

I enjoy having room on 7th floor as it was nice views The room was very nice It had large shower and large room The bed was very comfortableI liked the bar in the lobby They had good selection of beers including some local brews The prices were very reasonable Parking is convenient to the hotelThe staff was friendly although there was not a ton of interaction as I’ve gotten accustomed to self check in and digital key on the Hilton Honors app I really like just going directly to my room without having to interact with people or wait in any lines

Anthony Lugo

**Beautiful Hotel with Access to Everything **From the lobby to the room this hotel delivered a clean, professional experience I was traveling here for business I was able to check in with access to my room within minutes upon my arrival The front desk staff was very nice understood I was in a hurry for meeting and helped me quickly

The lobby is great for business meetings One on ones are perfect with plenty of spacious seatingThe room had lots of USB plugs along with the lobby furniture Again when it comes to business it’s hotel really did a great job at marketing to the traveling business professionalLots of eating options nearby as well

7. Renaissance Charlotte SouthPark Hotel (4-star hotel)

About this hotel

This sophisticated hotel is 6 miles from Time Warner Cable Arena (home of the Charlotte Hornets basketball team) and 7 miles from Discovery Place science museum.Modern rooms feature flat-screen TVs, Wi-Fi (fee), iPod docks and desks, as well as minifridges and coffeemakers. Club rooms and suites offer access to a lounge with free continental breakfast (weekdays only), and suites also add separate living areas. Room service is available.Amenities include a restaurant with Southern fare and a casual bar, as well as an indoor pool and a fitness center. There’s also a business center, 14 meeting rooms and free parking.

Things You Need to Know

  • 7 min drive to Carolina Thread Trail
  • Guests praised the rooms but some complained about the kitchenettes
  • One of the few hotels in the area with room service
  • Guests mentioned “shopping malls” 21 times
  • Guests liked the architecture
  • Guests liked the fitness center
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Christi Shepherd

My husband, my dog, and myself stayed here for 3 days/2 nights Although we did not utilize the pool it looked clean and smelled like the ocean The elevators did not smell bad like in most places, the hallways were very clean

The room was immaculate well stocked, and in great condition The bed was the bed was a little on the harder side but that is just a matter of my preference The hotel staff was friendly and helpful, the restaurant was clean The exterior was clean We had no issues with any of the staff while we were there Our dog felt welcomed and comfortable All-in-all a wonderful experience and I would definitely visit again

Dom Gray

Horrible! Writing a very honest review to warn people of the state of this hotel When booking I did not get an accurate feel of how bad things are here or I would’ve made sure to avoid this hotel I was very close to leaving and finding better accommodations which is a 1st and I have stayed at various star hotels

Pro- Excellent locationCons- Cleanliness, amenities, air quality on some floors, but 1st and foremost Cleanliness!Our 1st room was so dirty that it seemed like all they did was change the sheets The floors were sticky and nothing was cleaned They did not supply enough towels for our 4 guests and when asked we never received any new ones Thankfully my children were visiting with family at another hotel for a couple of days so we didn’t have to keep begging for common items For this price they should be ashamed to even welcome guests into this place Of course there is a shortage of staff (everywhere) but if you cannot even clean the rooms properly they should limit guests to the staff available Our 2nd room was at least acceptable enough for us to finish off our stay without leaving We considered the pool when booking but would not dare step foot in there The water did not look clean and there was a sock that I’m sure will still be there once we check outThe icing on the cake was housekeeping knocking on the door at 9am on checkout day For this price please book somewhere else unless the location is all you are worried about

Chrisopigi Maggiorou

It was very good when I was there 7 years ago This year I went again, I believe it is very expensive for what they giveThe food it was good

Many closed area at the inside garden area, it was open only the bar area Very good tips the security at the parking lot at night time Very good the girl with the long black hair at the bar at night shift

8. Hampton Inn Charlotte/Matthews (3-star hotel)

About this hotel

This modern hotel is 3.1 miles from McAlpine Creek Park and 10.4 miles from downtown Charlotte.All rooms include free WiFi and custom-designed beds, plus both full and lap desks (for working on the bed), flat-screen TVs and coffeemakers.A free on-site hot breakfast (daily) and weekday breakfast bags to go are offered, as well as an exercise room and an outdoor pool. Additional amenities include 2 meeting rooms, a 24/7 business center and free parking.

Things You Need to Know

  • Guests praised the clean rooms, which have kitchenettes
  • The rooms have TVs
  • 9 min drive to McAlpine Creek Park
  • Guests praised the service, which has a concierge
  • Guests mentioned lobbies 11 times

Feedback From Real Customers

Stacey Wright

Lovely staff, all of them I encountered were professional but still warm and personable Pretty clean Dogs allowed-I could smell dog in the lobby a little but a worthwhile trade to me, but if you’re sensitive to it you will notice

Personally so long as there are no physical remnants I’m happy, and it was nice and clean Sink and shower drains a little slow, happens with older rooms, but the toilets were no problem at all Cozy interiors, AMAZING mattresses Room clean, odor free, thoroughly checked, and the worst I could find was the vacuuming could be a little more careful around corners It’s got to be a top notch resort to get a full 5 from me This was an excellent hotel I will be back, likely often

David Stoller

HiltonI made the mistake of choosing this hotel again after a bad experience before This time of course disappointed yet again I choose that there were 2 adults and a child

Yet all there was in the room was a bed and no pull out or couch even The digital key wouldn’t work and no one would answer the phone just like the previous stay I walk down to the desk and an employee is standing there right beside the phone I get a key and go in the room to find the sleeping issues On top of that the quilt is barely thicker than the sheet with very little warmth to it This was ridiculous I call to ask for a cot, of course they don’t have any He tells me there should be a pull out yet there isn’t He says he will call me back but never does 30 min later I call back to yet again no one answering the phone for 5 minutes I walk down and there he stands I ask about the issues of the cot and he says they haven’t been able to find one yet he is just standing there h another employee just behind the wall He acts like he is trying to find another room for us but isn’t actually doing anything for 15 minutes while I stand there I ask for a bunch of blankets so I can make my daughter a bed on the floor and he hands be 2 cheap rough blankets I ask if there are any comforters or something I can get to lay down and he says that is all he has I am beyond ill and fed up with this hotel and Hilton Honors I need to go to bed and I need rest for tomorrowThen they charge my card again and when I call about it they have a very bad attitude and talk down to me

David Harrington

Asked to leave the restaurant area due to having a service animal

Tried to explain that’s against ADA regs and the clerk asked what the regs say Well if you don’t know maybe you shouldn’t try to enforce an illegal rule Then he said I have an attitude OK even if I do you probably should keep that to yourself since you are in the hospitality businessI attached a photo of some of the regs so maybe the manager and staff will educate themselves Probably not but its worth a shot

9. DoubleTree Suites by Hilton Hotel Charlotte – SouthPark (3-star hotel)

About this hotel

This upscale all-suite hotel adjacent to SouthPark Mall in suburban Charlotte is 9 minutes’ drive from Interstate 77 and 4.6 miles from the Mint Museum Randolph.All suites offer modern decor, separate living areas and custom-designed beds, plus flat-screen TVs and WiFi (fee). Some also features kitchenettes or wet bars.An all-day restaurant serves classic American meals, plus there’s a lounge bar. There’s also a pool with a waterfall and a climate-controlled pavilion set in a garden courtyard. Additional amenities include 12,000 sq ft of event space and a business center.

Things You Need to Know

  • Guests liked the large rooms, which have kitchenettes
  • 8 min drive to Carolina Thread Trail
  • Guests mentioned the bathrooms are unclean
  • One of the few hotels in the area with room service
  • Guests mentioned “cookies” 31 times
  • Guests praised the grounds
  • Guests praised the nightlife
  • Guests praised the outdoor pool

Feedback From Real Customers

Robert Kim

We visited the hotel during a weekend for 1 night The facility is great and in a great location! We really enjoyed walking to the bustling mall and seeing shoppers and stores just like they were before the pandemic! However, there were a couple opportunities The front desk person who checked us in didn’t greet us

It was more of a “you can step up to the desk” head motion She was chewing gum, which I don’t mind, unless the person seems uninterested in knowing how we’re doing or doesn’t care if we feel welcome There was very little eye contact, nor were we welcomed as Diamond Hilton Honors members We dined in the bar because the restaurant was closed (presumably due to staffing shortage) The service from the bartender was exceptional He was handling a lot of people coming from an event who were next door in the banquet rooms And he was taking orders and serving about a dozen people in the dining area of the bar He did it all with a smile and warmth! The food however wasn’t great My wife’s pizza looked overcooked and dark My steak was supposed to be medium but was well done The temperature of the food was only lukewarm Still, we ate and enjoyed the evening The courtyard of the hotel looked like it was undergoing some construction There was a frame of a structure that had a big blue tarp underneath it The cool tables with heated gas logs were visible, but didn’t appear to be usable I would definitely come back to this hotel, but only if it is staffed up again Nothing against the hotel It’s the environment we’re in

Victoria McCorkindale

We had a good stay here with no real complaints or issues Rooms are basic and the dining table only had 2 chairs but they are a good size and the beds were comfortable Great location and we were able to walk to the Mall and the American Girl store

Nice pool and the hotel did a nice job of making sure quiet time at 10pm was respected We did not partake of the bar or restaurant but both were open We would stay again

Janice Powers

It was a rough start This hotel was offered to us via a Rewards Program First time at a Hilton

Updates are needed for this hotel The location is a strong positive and the pool is spacious and chlorinated and a great temperature At check in the lady was warm and friendlyThe cons were: Bathrooms with mold and after changing rooms a 2nd bath had a persistent and strange smell Even disinfected bathroom myself Getting extra towels for the bath was a chore even when asking staff with towel cart Clean towels were missing at pool in the pm but maybe guests took more than needed Also major noise issues from another guests in 2 roomsThe front desk lady changed us to a third room on the third night which had no noise issues and the smell was way less and had 75% more light because the balcony wall was full glass This made the stay and our sleep better It’s a mixed bag here It seems some rooms are better than others I think they need to upgrade – we would pay more for quiet and optimal cleanliness

10. Holiday Inn Express & Suites Charlotte Southeast – Matthews, an IHG Hotel (2-star hotel)

About this hotel

A 5-minute drive from Interstate 485, this contemporary hotel is 9.8 miles from Time Warner Cable Arena, 10.8 miles from the NASCAR Hall of Fame and 17 miles from Charlotte Douglas International Airport.The straightforward rooms offer desks, flat-screen TVs with premium cable channels and coffeemakers, plus high-pressure showerheads in the bathrooms. There’s also free WiFi, while kids 19 and under stay free with an adult. Suites add microwaves, minifridges and separate sitting areas with sofas.Amenities include free hot breakfast, fitness and business centers, an indoor pool and a 1600-sq-ft conference room, plus free parking.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the beds
  • 10 min drive to McAlpine Creek Park
  • Guests praised the friendly service
  • Guests mentioned lobbies 11 times
  • The fitness center has elliptical machines
  • One of the few hotels in the area with an indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Megan Vessalo

Updated to add – holiday inn keeps apologizing for my comfort being affected This isn’t just comfort, it’s safety I have no idea what the fumes were coming from, only a blurry video my husband took while I was outside with the kids that shows maybe a can of paint thinner? It was something like paint thinner or a stain or varnish

It was certainly something that should have been done without guests in the hotel and with better ventilation I am not exaggerating when I say the smell in the lobby was overwhelming and I could already begin to smell it in our room shortly after they opened whatever caused the fumes I told the staff member at the front desk that I did not think it was safe for anyone including her and she did open the doors to the lobby The fact that HI keeps focusing on “comfort” and not safety is concerning The primary reason we left was for my family’s healthThis is horrible My family (including 2 young kids) was awoken by the sound of a sander Yes, you read that correctly I then toldMy husband that my throat felt funny and my daughter was coughing He said he felt fine so I thought I was being paranoid… until I smelled fumes Sure enough, they are staining or varnishing in the lobby right outside our room The smell is so overwhelming This is dangerous in general but could be life threatening for a baby! This is absolutely absurd

David Waszmer

This hotel is very accommodating and convenient to many stores and restaurants in the area The staff were very accommodating and kind The young lady that checked me in went above and beyond

The renovations to the rooms are great I look forward to returning and seeing the renovations to the first floor The breakfast was set up in the conference, but that did not affect the excellent quality and the service from the friendly attendant

11. Hyatt House Charlotte Airport (3-star hotel)

About this hotel

Off Interstate 77, this informal all-suite hotel is 7 miles from the NASCAR Hall of Fame and 8 miles from Charlotte Douglas International Airport.The modern 1- and 2-bedroom suites feature free Wi-Fi and flat-screen TVs, as well as kitchenettes, and separate living areas with pull-out sofas.Hot breakfast and parking are complimentary. Other amenities include a 24/7 fitness center, a seasonal outdoor pool, a hot tub and a barbecue area. There’s also a convenience store, and a bar serving light bites.

Things You Need to Know

  • Guests praised the large rooms, which have kitchenettes
  • 6 min drive to the Billy Graham Library
  • Some guests disliked the furniture
  • Guests praised the professional service
  • Guests praised the restaurant
  • Guests mentioned “omelettes” 21 times
  • Guests praised the fitness center, which has elliptical machines
  • Guests liked the pool

Feedback From Real Customers

Ajay J Mundra

The property feels quite new and is well maintained The rooms are quite spacious and the kitchen and living area makes it feel quite comfortableThe check-in process was quick and efficient even though we reached the property quite late

The laundry service at the property did not have half the machines working, and the ones that were working, were not effective Anyways, coming back to the room The bathroom, kitchenette, bed were all of high quality We enjoyed our one night stay at this property

Kristopher Caya

Remember to use ʜoᴛᴇʟʙᴏʟʟʏᴄᴏm when booking your place They compare countless hotel sites and normally will have prices a lot cheaper compared to others! Thank me later on! This resort is the best rated in this area

I’ve been staying here for years If you stay for a few nights you for sure won’t be let downFriendly staff, spacious, modern rooms The breakfast was good , great location, Ubers were inexpensive to get to other parts of the city and great value for price Building felt secure and safe The pool was just re-opened too which was nice

Indigo Isaac

I enjoyed my stay at Hyatt House The guest service was friendly, staff friendly, rooms were homey and breakfast was okWhen I checked in I wasn’t informed of the free dinner tasting or the shuttle runs by the lady host but she was relieved of her position shortly after my arrival

I also spoke with the manager about the monthly rate, he said they were sold out until June but they are advertising available rooms that let you book online throughout the entire month when he said they were booked Maybe he was misinformed I’m going to contact him and get clarityOverall, It was a great stay and I would recommend

12. Hyatt House Charlotte/Center City (3-star hotel)

About this hotel

Among businesses in a downtown area, this contemporary hotel next to the Spectrum Center is a mile from the Bank of America Stadium football venue.The bright, modern rooms come with free WiFi, flat-screen TVs and designer toiletries. Upgraded rooms feature full kitchens and separate living areas with pull-out sofas. Suites add private terraces with lounge seating.A hot breakfast buffet is complimentary. There’s a casual restaurant/bar, and a rooftop splash pool and sun terrace. Other amenities include also a fitness center and a 24/7 market, as well as business facilities.

Things You Need to Know

  • Guests liked the large rooms, which have refrigerators
  • Guests mentioned the bathrooms are unclean
  • Walking distance to ImaginOn and the NASCAR Hall of Fame
  • Guests praised the friendly service
  • Guests praised the casual restaurant
  • Guests liked “omelettes”, mentioned 29 times in reviews
  • Guests praised the fitness center

Feedback From Real Customers

Alicia Ray

Bad news first, since there is so much great news The location stinks, it sits between a bunch of one way roads, and has the tiniest driveway ever It makes finding it getting in and out a little challenging

However, it does have a nice restaurant on the roof, and is right next to City Center so that is a huge plusThe valet was so/so, the service was great, but unfortunately they don’t have enough parking for guest so you pay all this money to have parking with in/out priviledges and then you are told to leave your car in the valet if you want to be sure that it is safe within the hotel parking garageThe rooms were to die for, definitely exceeded my expectations for a Hyatt (I’ve been in 3 different ones over the past month) It was extremely clean, spacious, and the tech was right on par to connect with both Android & iPhone We were in a corner room and had so much natural light I would totally book here again!

Toya Ballard

It’s been a while since we stayed here It was pre pandemic but we spent many weeks at this location for several months This property has sadly gone down hill

So many issues to mention Did try and get staff to solve the issues prior to leaving this review, but they just seemed beat down and over it Room was not clean, furniture was missing Previous guests maid service had left cleaning supplies in room Smoke detector battery was faulty Cable was limited due to (according to an employee) just bad signal that sometimes may work But was working in the lobby bar area just fine Anything we needed such as towels we were told to get ourselves Only one working elevator during our two night stay which made it very difficult to get to and from your room unless you took the stairs I think what saddens me the most, is that our previous experience was so great We have been recommending this location to family and business associates when they come to Charlotte I’m so embarrassed we put our name on this properties now sad state Will no longer be returning to this location Many, many more suitable places to stay for your visit Hyatt Corporation, you should know this location is not meeting your standards

Jessica Wimer

We only stayed for one night The gentleman checking us in was very short with us and not friendly That kind of sets a negative tone right at the start since this was our first time staying here

I gave it 3 stars because, although the location was excellent, there were a few things I noticed about the cleanliness/maintenance of hotel The bathroom was not fully clean with hair being left in the shower We had issues with the door lock getting stuck Other than those few things the hotel provided us a decent stay for one night Not sure if I’d recommend since there seems to be a wide selection of better hotels within the same vicinity

13. The Ritz-Carlton, Charlotte (5-star hotel)

About this hotel

A 3-minute walk from Spectrum Center arena, this sophisticated hotel is also 0.5 miles from the NASCAR Hall of Fame.The stately rooms have 42-inch flat-screen TVs, iPod docks and 24-hour room service, as well as marble bathrooms with soaking tubs. WiFi is extra. Suites add separate living areas with additional TVs.Culinary options include 5 restaurants, bars and/or lounges offering bistro-style fare and signature cocktails. There’s also a high-end spa, an indoor pool, a fitness center with personal trainers, and event space.

Things You Need to Know

  • Guests liked the rooms
  • Walking distance to the Levine Museum of the New South and ImaginOn
  • One of the few hotels in the area with 24-hr room service
  • Guests mentioned “Massage” 25 times
  • Guests praised the breakfast
  • Guests praised the nightlife
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Tina Vo

Had a great time celebrating my boyfriend’s birthday! Clean and beautiful room, a welcome treat, and the staff and housekeeping were on top of everything! The messaging chat function in the app was so convenient I was able to arrange transportation for dinner through it! Breakfast with in room dining was tasty and so hearty They gave us so much food I could barely finish!

Sharlene A

We recently completed a beautiful wedding at The Ritz Carlton’s Urban Garden As a wedding planner, my experience with Kim, Lesa, and the entire staff was incredibly welcoming, caring, thoughtful, and thorough From the moment I met the team some time ago, to the moment we were on property conducting the rehearsal and the wedding, the team was prompt in addressing any detail and continually touched based with myself and my team to ensure the couple was happy and the wedding ceremony and reception proceeded flawlessly

The team did not miss a beat with staying on course with the wedding day timeline and the guests continuously told us how pleased they were with all the details and accommodations Our heartfelt gratitude goes out to The Ritz Carlton staff – thank you for everything you do to make wedding days feel so special!

Nelson Chamer

Don’t forget to use ʜoᴛᴇʟʙᴏʟʟʏᴄᴏm when booking a stay This site will compare countless booking websites and typically will have rates a lot cheaper than others! Thank me later! This place is the best rated in the area

I have been coming here for a very long time If you stay for a few days you for sure won’t be let downOur first ever stay at a Ritz-Carlton This property was outstanding! We were blown away by the outstanding customer service!! We not only highly recommend this brand / property, we swear by it We will be loyal customers from this point forward Thank you all for a wonderful stay!

14. Le Méridien Charlotte (4-star hotel)

About this hotel

Off Interstate 277, this trendy, modern hotel is an 8-minute walk from a light rail station and 2 miles from the Mint Museum’s art exhibits.The stylish rooms feature iPod docks, plus flat-screen TVs and coffeemakers. Some have city views; suites add living areas. Room service is offered.Multiple dining options include an upscale steakhouse, a relaxed eatery, and a hip rooftop bar with city views. There’s also a 24-hour gym, an indoor pool, and a seasonal outdoor pool with poolside cabanas and games. Other amenities include a chic lobby lounge and 20 meeting rooms. Parking is available for a fee.

Things You Need to Know

  • Walking distance to the Little Sugar Creek Greenway and the NASCAR Hall of Fame
  • Some guests complained about the air conditioning and the kitchenettes
  • Some guests complained about the unclean bathrooms and the showers
  • Guests disliked “wallpapers”, mentioned 10 times in reviews
  • Guests liked the architecture and praised the lobby
  • Guests liked the city views
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Sissy Norwood

My son and I stayed this weekend Everyone of the staff are friendly and helpful My coffee pot didn’t work and cleaning staff worked to make sure I got what I needed

Ended up it was the electrical outlet Hot water was not working and the engineer made sure that he got it fixed for me and gave me free lunch I appreciate just the kindness Things happen and they break but this staff is top notch!!!! And the food here is amazing Thank y’all for making my stay so comfortable

Evan Stull

Nothing spectacular to say about the hotel We booked through AirBnB and that will be the last time I book a hotel through them It was made to seem like it was a normal condo room but in reality it was just a standard king room

Our room had a few flaws for $150 a night, we had the same issue that others have complained about, the headboard was peeling and we woke up with black flakes on our heads and the pillows The beds were not comfortable, they felt like they were just bedding laid on a pull out for a couch The sheets seemed clean, but we didn’t remove the covers and really look Laying in the bed you could see all the dirt on the air vent though that hasn’t been cleaned in a while The room was spacious but could have used a mini fridge instead of a instant espresso machine The bathroom wasn’t bad but the shower floor could use a mat or something, it was super slippery when I walked in and almost fell, I thought it might have been from the cleaner but my partner pointed out it could have been from conditioner from a previous guest and not cleaned at all Finally parking, it’s $25 non-negotiable for parking, $35 for valet It’s worth it to pay $10 more for valet, I didn’t personally park myself but heard it’s a nightmare to get in and out of the parking area We didn’t eat at the restaurant on site, it was far too expensive for us nor did we use the roof top bar because the hotel was packed and riding the elevator, we were constantly stopped by other riders and staff They had 4 elevator, you’d think one would be staff only for this very reason

Jara Flowers

The hotel online looks very nice however in person it’s a different story The parking garage is not very lit and it looks sketchy My room plumbing sucked water was not draining properly

Toilet wouldn’t flush unless you flushed twice The decor was nice looking however the furniture was peeling bed off the headboard The next morning when we woke up we noticed a spot between the beds that looked like dried up vomit that housekeeping did not clean up from previous guests Would not recommend

15. Residence Inn by Marriott Charlotte SouthPark (3-star hotel)

About this hotel

A 4-mile drive from the Discovery Place Nature museum, this relaxed all-suite hotel is 7 miles from the Blumenthal Performing Arts Center.The casual studios and 1- to 2-bedroom suites feature desks, pull-out sofas and kitchens or kitchenettes, as well as free Wi-Fi, flat-screen TVs, and tea and coffeemaking facilities.Hot breakfast is complimentary. Other amenities include an indoor pool, a 24-hour gym and a convenience store, plus a picnic/BBQ area.

Things You Need to Know

  • 6 min drive to Carolina Thread Trail
  • Guests liked the friendly service
  • Some guests complained about the beds
  • Some guests complained about the bathrooms
  • Guests mentioned “shopping malls” 13 times
  • Guests praised the breakfast
  • The hotel has a boutique store
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Shana Fox

The room was huge, but the couch had a stain, the bathroom needed updating bad, the door handle was hard to open and we struggled to get into our room, no coffee maker in our room but lots of coffee pods, the staff was friendly and the lobby was nice I’m glad they had free parking and the location was convenient Breakfast was okay not the worst I’ve had at a hotel

This hotel needs lots of updating though No fans in the bathroom and the shower had cracks in the tile

S Duncan

The only good thing I can say about this place is the fact the young man who was working when I checked in was exceptional (Maurice)The place is dated, the outdoor lighting does not work, there was no hot water in the sinks, until it ran for approximately 20 minutes, the bed and pillows were uncomfortable, parking is very limited and tight, the exterior doors that are supposed to lock after dark were not locked, mold on bathroom ceiling, toilet seat looked like it had been melted, corner molding falling off, dirty ceiling from vent, shampoo and soap dispensers empty, garbage disposal smelled, and the hallways smelled bad My company paid for the room, but I do not wish to stay there again

It reminded me of Days Inn quality

Angela Jackson

Staying here was going well until there was a fire Sunday morning I was down stairs having breakfast and my sister was in the room She said the smoke alarm was going off

But the alarm never went off downstairs That was a red flag to me not to mention None of the staff had no training or direction on what was supposed to be taking place People was just waking in and out of the building even before the fire department cleared the building Just very concerning to me because I know Policies and procedures You guys may want to update this before something terrible happens

16. Comfort Inn Matthews/Charlotte (3-star hotel)

About this hotel

This modern 3-story hotel within Windsor Square Shopping Center is just off Route 74 and 7.2 miles from Bojangles Arena.Rooms and suites feature free WiFi and have en suite bathrooms with showers, as well as flat-screen TVs, coffeemakers, minifridges and microwaves. Suites add separate living spaces and pull-out sofas, and upgraded rooms include whirlpool tubs.Complimentary hot breakfast is provided. The hotel offers a business center and/or banquet/meeting rooms. Other amenities include a seasonal outdoor pool, an exercise room, laundry facilities, and free parking for vehicles of all sizes.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 10 min drive to McAlpine Creek Park
  • Guests mentioned the bathrooms are unclean
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests liked the breakfast
  • The fitness center has treadmills and free weights
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Deborah Schwarm

We booked a King room and it was a very big room but it smelled musty and felt wet We cranked the AC to help and after a while it did but we had to the same thing each day when returning to the room after being out all dayThe shower didn’t drain so we were in standing in water while showering

And we had zero room service We had to go get fresh towels and tpIt was disappointing because we booked the hotel based on the reviews and ratings of othersNow, the location was great and I thought the breakfast offered enough to give you a good start and the attendants kept it stocked And the front staff were nice So, some positives but still the stay fell below our expectations

17. Courtyard by Marriott Charlotte Waverly (3-star hotel)

About this hotel

Off I-485, this laid-back hotel is 2 miles from Colonel Francis Beatty Park and 3 miles from walking trails in Four Mile Creek Greenway.Casual rooms provide Wi-Fi, smart TVs and minifridges, as well as tea and coffeemaking facilities. Some have sitting areas and/or pull-out couches.Amenities consist of event space, a convenience store and an exercise room, plus a heated indoor pool, a restaurant and a cocktail bar. Breakfast and parking are available.

Things You Need to Know

  • 12 min drive to Colonel Francis Beatty Park
  • Guests praised the service
  • The fitness center has weight machines
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Kaleb Curl

My wife and I really enjoyed our stay at this hotel Everything was clean, the bed was comfortable, and the staff was nice and accommodating The indoor pool is nice, along with the gym and bar in the hotel

They do not have a continental breakfast, but there’s at least 2 or 3 different restaurants in the same parking lot that you can get breakfast at I’d definitely stay here again! Close to downtown and the suburbs

Jess Sterling

Where to start! First off I’d like to thank the staff, especially Emma You made our short stay worth the 9 hour drive! The politeness to our children and making sure everything was taken care of for us Taking the time to check out each kid( individually, bc they had to use their own money) every time they wanted a snack 🤦🏻‍♀️ We appreciate your kindness and if we are in the area again will definitely be back to stay with you

Exceptionally clean, quick with requests, and the breakfast was delicious! The young girl at the breakfast station, I didn’t get her name, but my Starbucks white chocolate mocha was better than I’ve had at Starbucks ❤️

Matthew Greenbaum

The rooms and property are pretty nice The evening staff wasn’t particularly helpful during check-in He did not know how to link two reservations or enter a late check out, and he didn’t acknowledge Ambassador status

The day staff was more helpful, but are hamstrung by unaccomodating management Further, there is no complimentary breakfast

18. Courtyard by Marriott Charlotte Matthews (3-star hotel)

About this hotel

Off the I-485, this straightforward hotel is 8.3 miles from Charlotte National Golf Club.Contemporary rooms offer free WiFi, desks with ergonomic chairs and flat-screen TVs with premium cable channels, plus minifridges, microwaves and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby. The American restaurant serves breakfast. There’s also a business center with workstations and printers, and 2 meeting rooms. Other amenities include a seasonal outdoor pool, indoor whirlpool and exercise room, plus free on-site parking.

Things You Need to Know

  • 11 min drive to McAlpine Creek Park
  • Guests praised the service
  • Guests mentioned “Bistro” 11 times
  • The fitness center has treadmills and free weights
  • Guests praised the bar

Feedback From Real Customers

Anna Lobastova

Common areas and room furniture are nice, modern, and clean Staff are really helpful and I appreciated that they were flexible about late checkout Not all amenities were open and the hotel seemed understaffed; beds could be comfier, and the hallways could stand to be updated

The snack area in the lobby was nice, though Overall, not at all a bad place to stay!

Spencer Kuhlman

When we checked in, we were told the bistro had a complimentary breakfast in the morning Guess that was just a lie? The only options available were $9 breakfast sandwiches that did not look appetizing The hallways of this hotel smell like burnt feet

The shower in the room smelled of mold and was not ventilated at all Overall, the whole place has a musty feeling that is not welcoming The sheets were like construction paper Unlikely that we stay here ever again Beware!

Kellz W

Room was clean and the staff went above and beyond to make sure we had a great experience We went downstairs for breakfast and had the absolute best time chatting with Ms/Mrs Roshella at the breakfast bar She provided exceptional customer service and made sure we had everything we needed

She definitely deserves a bonus 🤗 I really enjoyed my stay

19. Staybridge Suites Charlotte Ballantyne, an IHG Hotel (3-star hotel)

About this hotel

This modern, all-suite hotel is 2 miles from Bik Rock Nature Reserve and 8 miles from Carowinds amusement park.Airy suites provide free Wi-Fi, as well as kitchens, flat-screen TVs and DVD players.Complimentary perks consist of parking, continental breakfast and an area shuttle service. Other amenities include a fitness room, and an indoor pool and hot tub. Pets are welcome (surcharge).

Things You Need to Know

  • Guests liked the large rooms, which have refrigerators
  • Guests praised the kitchenettes
  • 7 min drive to the President James K. Polk Historic Site
  • Guests praised the restaurant
  • Guests praised the grounds
  • Guests praised the fitness center
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

Mandy Kelly

This hotel provided such an enjoyable stay that we are sad to leave!!! The suite was so spacious and clean, it really felt like home very quickly The kitchen is such a great bonus

dishes, utensils, pots and pans The staff at the front desk were kind and welcoming The evening reception was such a treat, and the breakfast was wonderful! We wished we had more time to enjoy the courtyard with the fire pit, corn hole, and grills! My daughters loved swimming in the pool, too! We will definitely be returning customers, and I hope our Staybridge at our next stop in Virginia is as lovely as this one!!!

Mike Rayburn

This is a nice clean hotel The GM here is a stunningly wonderful woman The management here in general are very professional and accommodating

The laundry facilities here are free Breakfast is nice Evenings (Mon/Tues/Wed) there is food from 530pm to I think 7 up to 2 free beers with it or glasses of wine I enjoyed my stay here and most definitely would recommend this hotel to others and come back myself

kwashere

Staybridge is beautiful Two room suites with fully stocked kitchen, spacious living room and nice bathroom I traveled with my little humans who are 15 and 21

I had a four day drive do I needed to sleepHaving a second room means they can stay up all night on their devices and I don’t have to be disturbed The rates were very goodThis hotel is in the middle of a corporate area so you have access to restaurants, gas stations and a car wash The staff is awesome This place is top notch and I can’t say enough good things! You will not be disappointedPs the roads were a little difficult to navigate as you go into the restaurants Be mindful and you’ll be fine

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