hotel with waterpark in Mint Hill, NC

1. The Ritz-Carlton, Charlotte (5-star hotel)

About this hotel

A 3-minute walk from Spectrum Center arena, this sophisticated hotel is also 0.5 miles from the NASCAR Hall of Fame.The stately rooms have 42-inch flat-screen TVs, iPod docks and 24-hour room service, as well as marble bathrooms with soaking tubs. WiFi is extra. Suites add separate living areas with additional TVs.Culinary options include 5 restaurants, bars and/or lounges offering bistro-style fare and signature cocktails. There’s also a high-end spa, an indoor pool, a fitness center with personal trainers, and event space.

Things You Need to Know

  • Guests liked the rooms
  • Walking distance to the Levine Museum of the New South and ImaginOn
  • One of the few hotels in the area with 24-hr room service
  • Guests mentioned “Massage” 25 times
  • Guests praised the breakfast
  • Guests praised the nightlife
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Tina Vo

Had a great time celebrating my boyfriend’s birthday! Clean and beautiful room, a welcome treat, and the staff and housekeeping were on top of everything! The messaging chat function in the app was so convenient I was able to arrange transportation for dinner through it! Breakfast with in room dining was tasty and so hearty They gave us so much food I could barely finish!

Sharlene A

We recently completed a beautiful wedding at The Ritz Carlton’s Urban Garden As a wedding planner, my experience with Kim, Lesa, and the entire staff was incredibly welcoming, caring, thoughtful, and thorough From the moment I met the team some time ago, to the moment we were on property conducting the rehearsal and the wedding, the team was prompt in addressing any detail and continually touched based with myself and my team to ensure the couple was happy and the wedding ceremony and reception proceeded flawlessly

The team did not miss a beat with staying on course with the wedding day timeline and the guests continuously told us how pleased they were with all the details and accommodations Our heartfelt gratitude goes out to The Ritz Carlton staff – thank you for everything you do to make wedding days feel so special!

Nelson Chamer

Don’t forget to use ʜoᴛᴇʟʙᴏʟʟʏᴄᴏm when booking a stay This site will compare countless booking websites and typically will have rates a lot cheaper than others! Thank me later! This place is the best rated in the area

I have been coming here for a very long time If you stay for a few days you for sure won’t be let downOur first ever stay at a Ritz-Carlton This property was outstanding! We were blown away by the outstanding customer service!! We not only highly recommend this brand / property, we swear by it We will be loyal customers from this point forward Thank you all for a wonderful stay!

2. Hyatt House Charlotte/Center City (3-star hotel)

About this hotel

Among businesses in a downtown area, this contemporary hotel next to the Spectrum Center is a mile from the Bank of America Stadium football venue.The bright, modern rooms come with free WiFi, flat-screen TVs and designer toiletries. Upgraded rooms feature full kitchens and separate living areas with pull-out sofas. Suites add private terraces with lounge seating.A hot breakfast buffet is complimentary. There’s a casual restaurant/bar, and a rooftop splash pool and sun terrace. Other amenities include also a fitness center and a 24/7 market, as well as business facilities.

Things You Need to Know

  • Guests liked the large rooms, which have refrigerators
  • Guests mentioned the bathrooms are unclean
  • Walking distance to ImaginOn and the NASCAR Hall of Fame
  • Guests praised the friendly service
  • Guests praised the casual restaurant
  • Guests liked “omelettes”, mentioned 29 times in reviews
  • Guests praised the fitness center

Feedback From Real Customers

Alicia Ray

Bad news first, since there is so much great news The location stinks, it sits between a bunch of one way roads, and has the tiniest driveway ever It makes finding it getting in and out a little challenging

However, it does have a nice restaurant on the roof, and is right next to City Center so that is a huge plusThe valet was so/so, the service was great, but unfortunately they don’t have enough parking for guest so you pay all this money to have parking with in/out priviledges and then you are told to leave your car in the valet if you want to be sure that it is safe within the hotel parking garageThe rooms were to die for, definitely exceeded my expectations for a Hyatt (I’ve been in 3 different ones over the past month) It was extremely clean, spacious, and the tech was right on par to connect with both Android & iPhone We were in a corner room and had so much natural light I would totally book here again!

Toya Ballard

It’s been a while since we stayed here It was pre pandemic but we spent many weeks at this location for several months This property has sadly gone down hill

So many issues to mention Did try and get staff to solve the issues prior to leaving this review, but they just seemed beat down and over it Room was not clean, furniture was missing Previous guests maid service had left cleaning supplies in room Smoke detector battery was faulty Cable was limited due to (according to an employee) just bad signal that sometimes may work But was working in the lobby bar area just fine Anything we needed such as towels we were told to get ourselves Only one working elevator during our two night stay which made it very difficult to get to and from your room unless you took the stairs I think what saddens me the most, is that our previous experience was so great We have been recommending this location to family and business associates when they come to Charlotte I’m so embarrassed we put our name on this properties now sad state Will no longer be returning to this location Many, many more suitable places to stay for your visit Hyatt Corporation, you should know this location is not meeting your standards

Jessica Wimer

We only stayed for one night The gentleman checking us in was very short with us and not friendly That kind of sets a negative tone right at the start since this was our first time staying here

I gave it 3 stars because, although the location was excellent, there were a few things I noticed about the cleanliness/maintenance of hotel The bathroom was not fully clean with hair being left in the shower We had issues with the door lock getting stuck Other than those few things the hotel provided us a decent stay for one night Not sure if I’d recommend since there seems to be a wide selection of better hotels within the same vicinity

3. Hampton Inn Charlotte/Matthews (3-star hotel)

About this hotel

This modern hotel is 3.1 miles from McAlpine Creek Park and 10.4 miles from downtown Charlotte.All rooms include free WiFi and custom-designed beds, plus both full and lap desks (for working on the bed), flat-screen TVs and coffeemakers.A free on-site hot breakfast (daily) and weekday breakfast bags to go are offered, as well as an exercise room and an outdoor pool. Additional amenities include 2 meeting rooms, a 24/7 business center and free parking.

Things You Need to Know

  • Guests praised the clean rooms, which have kitchenettes
  • The rooms have TVs
  • 9 min drive to McAlpine Creek Park
  • Guests praised the service, which has a concierge
  • Guests mentioned lobbies 11 times

Feedback From Real Customers

Stacey Wright

Lovely staff, all of them I encountered were professional but still warm and personable Pretty clean Dogs allowed-I could smell dog in the lobby a little but a worthwhile trade to me, but if you’re sensitive to it you will notice

Personally so long as there are no physical remnants I’m happy, and it was nice and clean Sink and shower drains a little slow, happens with older rooms, but the toilets were no problem at all Cozy interiors, AMAZING mattresses Room clean, odor free, thoroughly checked, and the worst I could find was the vacuuming could be a little more careful around corners It’s got to be a top notch resort to get a full 5 from me This was an excellent hotel I will be back, likely often

David Stoller

HiltonI made the mistake of choosing this hotel again after a bad experience before This time of course disappointed yet again I choose that there were 2 adults and a child

Yet all there was in the room was a bed and no pull out or couch even The digital key wouldn’t work and no one would answer the phone just like the previous stay I walk down to the desk and an employee is standing there right beside the phone I get a key and go in the room to find the sleeping issues On top of that the quilt is barely thicker than the sheet with very little warmth to it This was ridiculous I call to ask for a cot, of course they don’t have any He tells me there should be a pull out yet there isn’t He says he will call me back but never does 30 min later I call back to yet again no one answering the phone for 5 minutes I walk down and there he stands I ask about the issues of the cot and he says they haven’t been able to find one yet he is just standing there h another employee just behind the wall He acts like he is trying to find another room for us but isn’t actually doing anything for 15 minutes while I stand there I ask for a bunch of blankets so I can make my daughter a bed on the floor and he hands be 2 cheap rough blankets I ask if there are any comforters or something I can get to lay down and he says that is all he has I am beyond ill and fed up with this hotel and Hilton Honors I need to go to bed and I need rest for tomorrowThen they charge my card again and when I call about it they have a very bad attitude and talk down to me

David Harrington

Asked to leave the restaurant area due to having a service animal

Tried to explain that’s against ADA regs and the clerk asked what the regs say Well if you don’t know maybe you shouldn’t try to enforce an illegal rule Then he said I have an attitude OK even if I do you probably should keep that to yourself since you are in the hospitality businessI attached a photo of some of the regs so maybe the manager and staff will educate themselves Probably not but its worth a shot

4. SpringHill Suites by Marriott Charlotte University Research Park (3-star hotel)

About this hotel

Less than a mile from the Shoppes at University Place, this casual all-suite hotel off I-85 is also 8 miles from the Charlotte Motor Speedway.Desks with ergonomic chairs and separate living areas with pull-out sofas are offered in the relaxed suites, plus free Wi-Fi, flat-screen TVs and kitchenettes.Freebies include hot breakfast buffet and parking. There’s also an indoor pool, a hot tub and a fitness center, in addition to an outdoor space with a BBQ, a business center, a convenience store and guest laundry facilities.

Things You Need to Know

  • 10 min drive to PNC Music Pavilion
  • Guests praised the friendly service
  • Guests mentioned the rooms are unclean
  • Guests praised the restaurant
  • Guests mentioned hot tubs 13 times
  • Guests mentioned lobbies 15 times

Feedback From Real Customers

iman hammoudeh

This is probably the cleanest hotel I’ve been to!Maria, our housekeeper did a fantastic jobVery happy with the room, the pool, the staff…The breakfast was average, what you would typically see in any other hotel, not many hot food optionsOverall, the entire stay was a pleasure

Will be back for sure!

Ana Taylor

We had an excellent overnight stay at the Springhill Suites in Research Park As soon as you walk in, it smells so fresh and clean, and the staff was very kind Alex at the front desk even took the liberty to print out hard copies of directions to the concert we were going to (he printed a bunch out for the guests) which I thought was an “above and beyond” gesture

I normally don’t write reviews, but I think this stay truly deserves it Thanks for making us feel welcome!

Valerie Davis

I am staying at Springhill Suites University Research Park and will be here for (11) days I had to comment only after one night that this is the most pleasant stay at a hotel in a long time I have to say Glenda P

in housekeeping was such a delight and so accommodating She went above and beyond to make sure I had everything I needed Please let her know that Valerie in room (320) said once again, Thank You for everything!

5. Courtyard by Marriott Charlotte Matthews (3-star hotel)

About this hotel

Off the I-485, this straightforward hotel is 8.3 miles from Charlotte National Golf Club.Contemporary rooms offer free WiFi, desks with ergonomic chairs and flat-screen TVs with premium cable channels, plus minifridges, microwaves and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby. The American restaurant serves breakfast. There’s also a business center with workstations and printers, and 2 meeting rooms. Other amenities include a seasonal outdoor pool, indoor whirlpool and exercise room, plus free on-site parking.

Things You Need to Know

  • 11 min drive to McAlpine Creek Park
  • Guests praised the service
  • Guests mentioned “Bistro” 11 times
  • The fitness center has treadmills and free weights
  • Guests praised the bar

Feedback From Real Customers

Anna Lobastova

Common areas and room furniture are nice, modern, and clean Staff are really helpful and I appreciated that they were flexible about late checkout Not all amenities were open and the hotel seemed understaffed; beds could be comfier, and the hallways could stand to be updated

The snack area in the lobby was nice, though Overall, not at all a bad place to stay!

Spencer Kuhlman

When we checked in, we were told the bistro had a complimentary breakfast in the morning Guess that was just a lie? The only options available were $9 breakfast sandwiches that did not look appetizing The hallways of this hotel smell like burnt feet

The shower in the room smelled of mold and was not ventilated at all Overall, the whole place has a musty feeling that is not welcoming The sheets were like construction paper Unlikely that we stay here ever again Beware!

Kellz W

Room was clean and the staff went above and beyond to make sure we had a great experience We went downstairs for breakfast and had the absolute best time chatting with Ms/Mrs Roshella at the breakfast bar She provided exceptional customer service and made sure we had everything we needed

She definitely deserves a bonus 🤗 I really enjoyed my stay

6. Country Inn & Suites by Radisson, Charlotte University Place, NC (2-star hotel)

About this hotel

Off Highway 29, this straightforward hotel is also a mile from the University of North Carolina at Charlotte, 4 miles from PNC Music Pavilion and 6 miles from Charlotte Motor Speedway.Relaxed rooms come with complimentary Wi-Fi and flat-screen TVs, as well as coffeemakers, minifridges and microwaves. Suites add whirlpool tubs and/or living rooms. Kids age 16 and under stay free.Perks include parking and a free hot breakfast buffet. There’s also an indoor/outdoor pool and a hot tub, plus an exercise room, a 24-hour business center and guest laundry facilities.

Things You Need to Know

  • Guests mentioned the rooms are large
  • The rooms have TVs and refrigerators
  • 9 min drive to the University of North Carolina at Charlotte Botanical Gardens
  • One of the few hotels in the area with room service
  • Guests praised the restaurant
  • Guests mentioned “cookies” 10 times
  • Guests praised the breakfast
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Kristy

I couldn’t give this hotel any stars If I wasn’t forced to give one, I wouldn’t But their customer service was that bad

I booked a “pay AT the hotel” room a month in advanced It was a guaranteed booking with a confirmation number I drove 2 hours to get to Charlotte- ran into traffic as usual Check in is 3pm on and I got to the front desk at 3:40 The front desk informed me they cancelled my room at 3:00 because I wasn’t here to check in and they tried to charge me prior to getting to the hotel and couldn’t ( that’s not exactly the definition of “pay at the hotel” ) She refused to give me my room even though I had a guarantee and a confirmation number She said she could book my room again except for a higher price I couldn’t affordBeing an out of towner, i had no where to go No sleeping arrangements and all the safe, clean and decent hotels were booked that weren’t $300-500 a night The only room I found had homeless people sleeping in the parking lots and drugs on the corner I felt so unsafe My was to be wonderful, relaxing weekend turned out to be a nightmare because this hotel would not honor my guaranteed bookingTHAT’S POOR POOR BUSINESS

B Attleson

We reserved a king with a pull out couch We booked last minute so we didn’t have many choices The room smelled like pickles and when we turned the heat on the smell grew stronger

We had to choose between a yucky burnt pickle smell or being cold The leather sofa sleeper was half leather -half miss matched cloth and not clean something was splattered along the bottom (pictures provided but not the best) Behind the trash can in the bathroom on the wall in the bathroom was a yellow splatter I think if I had brought some chlorox wipes and some air freshener with I would have enjoyed our stay a little more The king bed was comfortable enough but the pull out couch was not comfortable A mattress protector or sheets were not provided for the pull out bed We were too tired to wait for someone to bring them Luckily, we brought our own blankets and pillows The gym was nice but wipes or cleaning supplies were not available to clean after use -I was not prepared to bring wipes of my own, so I skipped it It was easy to book on price line, but we payed too much The staff were friendly enough There is a nice breakfast I am sure they are doing the best they can with the world being short staffed

Simon Ertz

I’m not sure how to respond to my original review, below is my review and your reply, which is actually a lie I left around 3, and house keeping was still there and you did not answer 3 voicemails I left Other than being a filthy hotel, terrible customer service you can add blatant lies to the list against staying hereI was planning on staying two nights but I had to leave early, I let the front desk know at 2

30pm and asked about a refund, they said not possible, cleaners had left and they could not rebook my room I left my room and the cleaners were still working on my floor so asked again on my way out and they said, our manager is not here, we can not authorize that I have left three messages, no0 one has called back This hotel staff have been unhelpful, the hotel is also not clean My room smelt of smoke/sweat and chemicalsLikeResponse from the owner 47 minutes agoWe would like to thank you for staying at the Country Inn & Suites, Charlotte University Place and sharing your feedback We are concerned to hear that you were not quite satisfied with your visit and experience, mainly with the refund you are requesting Both manager have already spoke to you and unfortunately the refund was declined because you did not leave the room until around 4:30pm Our housekeepers were finishing up for the day and we were not able to get the room cleaned that day We do apologize that this caused you an inconvenience

7. Hyatt Centric Charlotte Southpark

About this hotel

Set a 6-minute walk from The Village at SouthPark shopping center, this polished hotel is 6 miles from both Charlotte Convention Center and the Bechtler Museum of Modern Art. It’s also 6 miles from Interstate 485.Chic rooms have Wi-Fi, flat-screen TVs and Keurig coffeemakers, plus minifridges. Upgraded rooms feature floor-to-ceiling windows and/or glass-enclosed showers. Room service is available.Amenities include 2 refined restaurants, 1 with a rooftop terrace, and a bar, as well as a fitness center and parking. There’s also breakfast.

Things You Need to Know

  • Guests liked the rooms
  • 10 min drive to Carolina Thread Trail
  • One of the few hotels in the area with room service
  • Guests liked the restaurant, mentioned 17 times in reviews
  • Guests praised the breakfast
  • The fitness center has weight machines and elliptical machines
  • The hotel has a boutique store
  • Guests praised the bar

Feedback From Real Customers

Brandy Brock

This hotel is so chic! The ambiance is amazing The staff was polite, courteous, helpful and had extraordinary customer service The room was beautiful

I also appreciated that the hotel was very clean and it is obvious they pay extra attention to the cleanliness and overall sanitation I will definitely stay here on my next trip to Charlotte

Tamara Whatley

I really enjoyed my stay From the greeting at the front desk to the beautiful hotel The room was nice and clean

We went to bar and lounge on the second floor for drinks the drink were good, the only thing is they stop serving food early in the day It would have been nice to At least be able to get some wings or something I would stay again We also had breakfast on the second floor food decent but a little pricey for breakfast

KiMya Alston

The hotel overall was great Front desk was nice during check-in and check-out Very informative when needed

We stayed during Valentine’s Day weekend and was told it was sold out but you wouldn’t have known because it was quiet all night Parking was available in garage not too far away but tight fit We ended up parking on the street since it was closer Only thing I wasn’t a fan of is that the bathroom wasn’t completely private in the room

8. Courtyard by Marriott Charlotte Waverly (3-star hotel)

About this hotel

Off I-485, this laid-back hotel is 2 miles from Colonel Francis Beatty Park and 3 miles from walking trails in Four Mile Creek Greenway.Casual rooms provide Wi-Fi, smart TVs and minifridges, as well as tea and coffeemaking facilities. Some have sitting areas and/or pull-out couches.Amenities consist of event space, a convenience store and an exercise room, plus a heated indoor pool, a restaurant and a cocktail bar. Breakfast and parking are available.

Things You Need to Know

  • 12 min drive to Colonel Francis Beatty Park
  • Guests praised the service
  • The fitness center has weight machines
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Kaleb Curl

My wife and I really enjoyed our stay at this hotel Everything was clean, the bed was comfortable, and the staff was nice and accommodating The indoor pool is nice, along with the gym and bar in the hotel

They do not have a continental breakfast, but there’s at least 2 or 3 different restaurants in the same parking lot that you can get breakfast at I’d definitely stay here again! Close to downtown and the suburbs

Jess Sterling

Where to start! First off I’d like to thank the staff, especially Emma You made our short stay worth the 9 hour drive! The politeness to our children and making sure everything was taken care of for us Taking the time to check out each kid( individually, bc they had to use their own money) every time they wanted a snack 🤦🏻‍♀️ We appreciate your kindness and if we are in the area again will definitely be back to stay with you

Exceptionally clean, quick with requests, and the breakfast was delicious! The young girl at the breakfast station, I didn’t get her name, but my Starbucks white chocolate mocha was better than I’ve had at Starbucks ❤️

Matthew Greenbaum

The rooms and property are pretty nice The evening staff wasn’t particularly helpful during check-in He did not know how to link two reservations or enter a late check out, and he didn’t acknowledge Ambassador status

The day staff was more helpful, but are hamstrung by unaccomodating management Further, there is no complimentary breakfast

9. Renaissance Charlotte SouthPark Hotel (4-star hotel)

About this hotel

This sophisticated hotel is 6 miles from Time Warner Cable Arena (home of the Charlotte Hornets basketball team) and 7 miles from Discovery Place science museum.Modern rooms feature flat-screen TVs, Wi-Fi (fee), iPod docks and desks, as well as minifridges and coffeemakers. Club rooms and suites offer access to a lounge with free continental breakfast (weekdays only), and suites also add separate living areas. Room service is available.Amenities include a restaurant with Southern fare and a casual bar, as well as an indoor pool and a fitness center. There’s also a business center, 14 meeting rooms and free parking.

Things You Need to Know

  • 7 min drive to Carolina Thread Trail
  • Guests praised the rooms but some complained about the kitchenettes
  • One of the few hotels in the area with room service
  • Guests mentioned “shopping malls” 21 times
  • Guests liked the architecture
  • Guests liked the fitness center
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Christi Shepherd

My husband, my dog, and myself stayed here for 3 days/2 nights Although we did not utilize the pool it looked clean and smelled like the ocean The elevators did not smell bad like in most places, the hallways were very clean

The room was immaculate well stocked, and in great condition The bed was the bed was a little on the harder side but that is just a matter of my preference The hotel staff was friendly and helpful, the restaurant was clean The exterior was clean We had no issues with any of the staff while we were there Our dog felt welcomed and comfortable All-in-all a wonderful experience and I would definitely visit again

Dom Gray

Horrible! Writing a very honest review to warn people of the state of this hotel When booking I did not get an accurate feel of how bad things are here or I would’ve made sure to avoid this hotel I was very close to leaving and finding better accommodations which is a 1st and I have stayed at various star hotels

Pro- Excellent locationCons- Cleanliness, amenities, air quality on some floors, but 1st and foremost Cleanliness!Our 1st room was so dirty that it seemed like all they did was change the sheets The floors were sticky and nothing was cleaned They did not supply enough towels for our 4 guests and when asked we never received any new ones Thankfully my children were visiting with family at another hotel for a couple of days so we didn’t have to keep begging for common items For this price they should be ashamed to even welcome guests into this place Of course there is a shortage of staff (everywhere) but if you cannot even clean the rooms properly they should limit guests to the staff available Our 2nd room was at least acceptable enough for us to finish off our stay without leaving We considered the pool when booking but would not dare step foot in there The water did not look clean and there was a sock that I’m sure will still be there once we check outThe icing on the cake was housekeeping knocking on the door at 9am on checkout day For this price please book somewhere else unless the location is all you are worried about

Chrisopigi Maggiorou

It was very good when I was there 7 years ago This year I went again, I believe it is very expensive for what they giveThe food it was good

Many closed area at the inside garden area, it was open only the bar area Very good tips the security at the parking lot at night time Very good the girl with the long black hair at the bar at night shift

10. Hilton Charlotte University Place (3-star hotel)

About this hotel

This contemporary lakeside hotel is a 4-minute walk from the Shoppes at University Place and 5 miles from the Charlotte Motor Speedway.Warmly furnished rooms, some with lake views, feature desks, flat-screen TVs and free WiFi. Upgraded rooms provide access to a lounge offering free breakfast and evening appetizers. Suites add conference tables.A weekday local shuttle is complimentary. Other amenities include a casual restaurant and lounge, plus a seasonal outdoor pool and a fitness center. There’s also a business center and 20,000 sq ft of meeting space.

Things You Need to Know

  • Guests praised the beds
  • 8 min drive to the University of North Carolina at Charlotte Botanical Gardens
  • Some guests disliked the unclean bathrooms
  • One of the few hotels in the area with room service
  • Guests mentioned “ducks” 12 times
  • Guests praised the lake views
  • The fitness center has weight machines and free weights
  • Guests liked the outdoor pool

Feedback From Real Customers

Rochelle White

My family had a family reunion in the area and the Hilton was the host hotel I worked with the staff prior to arrival and the service was excellent from start to finish Shannon made sure that our experience was smooth and seamless

Several family members expressed their pleasure with the service of the hotel We had a family member who was vegan and had limited choices for the breakfast buffet I spoke with one of the employees and he, immediately resolved the situation to her liking Great customer service once again!My only suggestion is the need to update The lobby was quite warm the entire weekend The grounds could use some work and pressure washing, but that may take some time to coordinate I would still recommend choosing this hotel

Mrs. Ellis

Nice hotel, quiet rooms, lovely lake view I gave 4 stars because I wasn’t expecting everything at the hotel to be closed already when we arrived early Sunday afternoon We were disappointed because there was no advance notice of this and we had to leave back out for dinner

Seems small, but I had been driving for hours prior to check in and room service would have been appreciated, or at least notice posted on their website so I could grab something for the family prior to arrival

Elizabeth Partain

This was absolutely not worth the price I’ve paid half as much for rooms that were twice as nice When you stay in a Hilton, you expect something above average, and this barely hit average

The room looked like a hospital room, there were stains on the sheet and shower curtain, room service wasn’t available, and the vending machine didn’t even work Definitely not a good experience, and definitely won’t be staying again

11. Kimpton Tryon Park Hotel (4-star hotel)

  • Address: 303 S Church St, Charlotte, NC 28202
  • Phone: (704) 445-2626
  • Ratings: 4.5 (917 reviews) Excellent
  • Website : Kimpton Tryon Park Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Stylish downtown hotel offering an Italian restaurant & a rooftop bar, plus a gym & a yoga deck.

About this hotel

On a downtown intersection across from Romare Bearden Park, this chic hotel is 4 minutes’ walk from the Bechtler Museum of Modern Art and less than a mile from I-277.Featuring floor-to-ceiling windows with park or city views, the stylish rooms have Wi-Fi access, flat-screens and yoga mats, plus minibars, Italian linens and designer toiletries; some offer balconies. Suites add wet bars and living rooms. In-room spa treatments are available.Loaner bikes and evening wine receptions are free. There’s an Italian restaurant/bar and a sleek rooftop bar. Other amenities include a sprawling gym, a terrace and a yoga deck. Valet parking is available.

Things You Need to Know

  • Guests praised the clean rooms, which have minibars
  • Walking distance to Romare Bearden Park and the Bechtler Museum of Modern Art
  • Guests praised the friendly, professional service
  • Guests liked the breakfast
  • Guests praised the views
  • Guests praised the sleek bar

Feedback From Real Customers

Linda H.

Love this hotel! From the moment I walked in the door, I was greeted with friendly smiles and overall courtesy The hotel itself is in a really nice location Everything about the hotel was clean as well, which is a big factor for me while booking a place to stay

After spending a day in the summer sun, it was nice to come back to complementary beer, wine, and refreshments The rooftop bar was perfect for a nightcap before heading to bed I would definitely stay at this hotel again the next time I go to Charlotte!

David Guirl

The room is very nice, especially the bathroom A minibar is advertised, but there isn’t one in the room The front desk directs you to the bar or some snacks in the lobby

They only have ice machines on every other floor Coffee bar downstairs is very minimal and not very hot, with no oat or almond milk The toilet paper is scratchy In our room, one towel and the duvet were stained The streaming TV service was choppy while trying to watch a movie The location is great, except for the loud cars racing up and down the street all night Valet is $40/day but very attentive and helpful

Camille Carter

So the hotel is well appointed and service was EXTREMELY PERSONABLE The rooms were clean’ish, decorated neatly and spacious Now the bathrooms were out of line

The shower rod kept falling My tub had a very slow drain (disgusting) The shower liner/curtain seemed a little gross I also questioned the cleanliness after seeing a blond hair on the bathroom wall Shower was TINY I always felt safe There was always someone within hearing range to help you out Valet is $40 but they are fast, efficient, and you have come and go privileges

12. Hilton Garden Inn Charlotte Waverly (3-star hotel)

About this hotel

In a multi-use development a mile from I-485, this informal low-rise hotel is 3 miles from trails and wedding venues at Colonel Francis Beatty Park, and 2 miles from the Hemby House, an antebellum mansion-turned-church meeting house.The modern rooms have HDTVs, minifridges and microwaves, as well as tea and coffeemaking facilities. They also offer room service and free Wi-Fi.Parking is complimentary; breakfast is offered for a fee. Other amenities include a restaurant/bar, a gym and a rooftop pool, along with event space and a business center.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • 14 min drive to Colonel Francis Beatty Park
  • Guests liked that this hotel is near shopping
  • One of the few hotels in the area with room service
  • Guests praised the restaurant
  • Guests liked the lobby, mentioned 22 times in reviews
  • Guests liked the outdoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Les Masten

We have used this hotel a couple of times for full week large group training We have had to make numerous adjustments during the weeks (aka last minute), and they have been extremely accommodating The catered food options are delicious, and the sales, front desk, and event staff are super attentive and friendly

There is a fabulous balcony next to the meeting rooms (shady but nice and breezy), and the pool deck is also very nice There are tons of places to eat, shopping, and most anything else you might need within walking distance to the hotel, so there’s no need to rent a car for the week We have definitely been pleased

Scott T

I stayed one night over St Patrick’s Day The hotel is what one would expect for a Hilton Garden Inn They have always been very professionally run in my experience

I enjoy having room on 7th floor as it was nice views The room was very nice It had large shower and large room The bed was very comfortableI liked the bar in the lobby They had good selection of beers including some local brews The prices were very reasonable Parking is convenient to the hotelThe staff was friendly although there was not a ton of interaction as I’ve gotten accustomed to self check in and digital key on the Hilton Honors app I really like just going directly to my room without having to interact with people or wait in any lines

Anthony Lugo

**Beautiful Hotel with Access to Everything **From the lobby to the room this hotel delivered a clean, professional experience I was traveling here for business I was able to check in with access to my room within minutes upon my arrival The front desk staff was very nice understood I was in a hurry for meeting and helped me quickly

The lobby is great for business meetings One on ones are perfect with plenty of spacious seatingThe room had lots of USB plugs along with the lobby furniture Again when it comes to business it’s hotel really did a great job at marketing to the traveling business professionalLots of eating options nearby as well

13. Hampton Inn Charlotte-University Place (4-star hotel)

About this hotel

This modern hotel is a 2-minute walk from the Shoppes At University Place and a mile from the University of North Carolina at Charlotte.Straightforward rooms include free WiFi and flat-screen TVs with HD channels, plus custom-designed beds, desks, microwaves, minifridges and coffeemakers. Studio rooms add pull-out sofas.There’s free parking, on-site hot breakfast (daily) and weekday breakfast bags to go, as well as a fitness center and an outdoor pool. Additional amenities include a business center and meeting space.

Things You Need to Know

  • The rooms have refrigerators
  • 9 min drive to the University of North Carolina at Charlotte Botanical Gardens
  • Some guests disliked the air conditioning
  • Some guests complained about the bathrooms
  • Guests liked the friendly service
  • Guests mentioned “Housekeeping” 13 times
  • Guests praised the breakfast
  • The fitness center has free weights

Feedback From Real Customers

Liliana Ogunyemi

Hotel was clean, staff friendly, easy check in/out I appreciated that even though it is in a busy location, it was quiet in the hotel and quiet at night too Breakfast was good, but could’ve been better; my daughter got an egg that tasted rotten and the sausage looks/tastes like hamburger, is gritty, and was cold right out of what was supposed to be a stream server

I tried to get different pieces still cold They need to tell people when making a reservation, that they will hold additional money for a security deposit Overall, I enjoyed my stay and will stay again

Carli C.

We had a wonderful stay and would happily stay here again if we found ourselves in the area The staff was extremely friendly and accommodating, our room was clean and updated, and I felt they had a great complimentary breakfast selection We traveled with our daughter and they were able to provide a pack and play that looked practically brand new and I felt very safe having my child sleep in it

Renetta McEachern

Stayed for short weekend Easy check in and check out Great location, very close to Ikea, the University & the Outlet Mall

Rooms were clean Fairly quiet room, didn’t hear much outside noises Their were 3 light bulbs out in my room, two in the room & one in the bathroom We were able to get replacement bulbs pretty quickly I, however, did not like that the fan in the AC unit could not be kept at a constant “on” position and it was loud at night

14. Aloft Charlotte Ballantyne (3-star hotel)

About this hotel

Set in the posh Ballantyne neighborhood, this relaxed hotel is 2 miles from Big Rock Nature Preserve and 11 miles from Carowinds amusement park.Streamlined rooms offer flat-screen TVs and free Wi-Fi, as well as minifridges, safes, and tea and coffeemakers; some have golf course views, and some sleep up to 4 people.Parking is complimentary. There’s a sleek cocktail bar, an airy lounge and a terrace. Other amenities include a fitness center and an indoor pool.

Things You Need to Know

  • Guests praised the clean rooms
  • 10 min drive to the President James K. Polk Historic Site
  • Guests praised the friendly service, which has a concierge
  • Guests mentioned “dogs” 19 times
  • Guests praised the fitness center, which has weight machines
  • Guests praised the indoor pool
  • Guests praised the sleek bar

Feedback From Real Customers

T. Melissa

Booked here for Mother’s Day to have the kids swim and it was so peacefulThe indoor pool was perfect being that it was chilly The kids had the pool to themselves the entire time

The room was almost perfect, A spill was on the door and was very noticeable but the comfort of the beds took that away from my attentionA great place to relaxGreat service checking in and outWill return back soon!

Joyfully His

We’ve stayed here several times, and we love that we know what to expect There are no surprises or disappointments like you would find in an Airbnb The rooms are ALWAYS clean, the staff is ALWAYS kind and friendly, and the stay is ALWAYS reasonably priced

This hotel experience is what all hotel stays should be like Aloft sets the standards for sure We did have a small problem with the pool, but in all the times we’ve stayed, that’s happened once

Troyshawn Downey

Aloft is usually my go – to hotel when I travel My first time at this upscale location The area is beautiful & I just had to come try it out for myself

The lady at the bar was so sweet & the drinks were definitely on point I think her name was Tori The folks at the front were also nice & helpful Downstairs seemed clean and well put together, room seemed that way as well until i happen to wake up in the middle of the night and use the bathroom I happen to look down under at the lil cubby area and see some Polo Ralph underwear, wife beater, & some other underwear which is the nastiest thing ever I’ve never dealt with that even at some of the more less expensive hotels I’ve stayed at Not all but this Aloft has really lost some points on this one Makes me wonder how clean the room actually is cause apparently housekeeping didn’t do a thorough clean/check on the room if that nasty mess was left behind GET IT TOGETHER ALOFT!!!!!!

15. Holiday Inn Express & Suites Charlotte NE – University Area, an IHG Hotel (2-star hotel)

About this hotel

Across the street from a shopping center, this informal hotel off Interstate 85 is 6 miles from the University of North Carolina at Charlotte Botanical Gardens. It’s 11 miles from Bank of America Stadium, headquarters of the NFL’s Carolina Panthers.Casual rooms provide free Wi-Fi and flat-screen TVs, as well as microwaves, minifridges and coffeemakers; suites add pull-out sofas. Kids stay for no additional charge with an adult.Complimentary amenities include parking and a hot breakfast buffet. There’s also a heated indoor pool and a 24-hour fitness center. Guest laundry facilities are available.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • The rooms have coffee makers
  • 11 min drive to the University of North Carolina at Charlotte Botanical Gardens
  • 15 min walk to nearest transit
  • Guests mentioned the service is friendly
  • Guests praised the fitness center, which has free weights
  • The fitness center has treadmills and elliptical machines
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

FaKeisha London

We had an early flight so we were only there for a short time one evening after driving from our home city, but the room looked nice and felt nice Only immediate observation is my husband didn’t feel that the provide JR Watkins bath products weren’t the actual product that was on the bottle It was nice that the location is right next to several shops and very close to food and gas station

Garry Thompson

I must say that this is NOT what I expected from a Holiday Inn Property First let me say that my room was clean, comfortable, and well attended But this Hotel it totally lacking in customer service

Upon arrival there was a line of 5 other parties waiting to check-in There were two employees behind the counter but only one attending to guests The other employee was on her cell phone Finally, after about 10-minutes the employee who was on her cell phone ended her conversation and began checking guest into the hotel From the time I arrived until I finished the checking in was about 20-minutes When it was my turn to check-in I was NOT greeted in any fashion or made to feel welcome The only acknowledgment was “I need your credit card and ID” After a few minutes I received what amounted to a two-minute lecture on “proper conduct” and the Hotel Quiet Time I also got a breakfast order slip and was told that in order from me to receive a grab and go bag breakfast I had to fill it out and place it in a tray at the front desk by 10 pm sharp, “Not 10:05” Then I was handed a two page “Welcome Letter” with my key The second page of the letter once again dealt with “Quiet Time” and was basically a written version of the lecture I had just received All of this before I even got to my room Once in my room I found it to be clean and well attended The bed was comfortable, and the Wi-Fi worked well and served my needs However due to the total lack of customer service I will not return to this hotel on future visits to the Charlotte area

16. JW Marriott Charlotte

  • Address: 600 S College St, Charlotte, NC 28202
  • Phone: (704) 333-1101
  • Ratings: 4.4 (190 reviews) Very good
  • Website : JW Marriott Charlotte
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Chic rooms & suites in a polished hotel featuring 2 restaurants, an outdoor pool & a spa.

About this hotel

Opposite the Charlotte Convention Center, this sleek hotel is an 8-minute walk from the NASCAR Hall of Fame and less than a mile from I-277.The chic rooms provide flat-screen TVs, Wi-Fi, coffeemakers and minifridges. Upgraded rooms offer access to a private lounge. The 1-bedroom suites feature living rooms, sofabeds and/or balconies. Room service is available.Amenities include 2 restaurants, a rooftop bar, an outdoor pool, a spa and a 24-hour fitness center, in addition to breakfast and valet parking.

Things You Need to Know

  • Guests praised the rooms
  • Walking distance to the Harvey B. Gantt Center and Mint Museum Uptown
  • 16 min drive to Charlotte Douglas
  • Guests praised the friendly service
  • One of the few hotels in the area with an outdoor pool
  • One of the few hotels in the area with a spa
  • Guests liked the rooftop bar

Feedback From Real Customers

Matt Shaffer

My wife and I stayed only for one Saturday night for her birthday I contacted David the general manager to see if we could check in early, the response was instantaneous When we pulled up to the hotel the 2 valets were so gracious in the cold and were very helpful with our luggage

Brandon was at the desk to knock our socks off with his hospitality and knowledge, he spoke to us like old friends The room was immaculate when we arrived, we met a dozen housekeepers during our stay, every one of them were moving fast and very friendly The rooftop bar was well stocked and would be worth the stay in warmer condition The bar in the lobby is a well stocked craft bar with very knowledgeable bartenders, who will creat the best drink in Charlotte We had dinner in Dean’s steakhouse on the first floor Saturday night The staff in the restaurant is second to none, the food was magnificent and delivered at the speed of light There is so much more that I would love to tell about this hotel and a great location but you will have to spend the night yourself I would like to thank the staff, as this is the best night I have spent away from home in many years

Casey Dalal

Had a great one night stay here This is a new modern property with great onsite dining and bar options Titanium benefits were honored as expected and I was upgraded to a nice corner suite

Great check in experience with friendly and welcoming staffLocation is good and within walking distance of most of the downtown area Valet parking through the hotel is available however there is also a self-park garage adjacent to the hotel I would certainly return to this property the next time I’m in the Charlotte area

Yamica D.

This place is amazing!!! Stayed here for a work conference and was met with exceptional customer service of the valet staff, bellmen, & front desk The lobby was clean and smelled soo good! The only disappointment was upon entering the room the bed wasn’t made completely and there were crumbs in certain areas in the room All in all I had a fantastic stay! The rooftop bar is a must see – it really captures the beauty of uptown Charlotte

I also want to make a note of the front desk staff Kendall who was always so pleasant and always made herself available to me which I found comforting Definitely plan on staying here again 🙂

17. Omni Charlotte Hotel (4-star hotel)

  • Address: 132 E Trade St, Charlotte, NC 28202
  • Phone: (704) 377-0400
  • Ratings: 4.1 (2365 reviews) Very good
  • Website : Omni Charlotte Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Chic rooms in a glass-fronted property offering regional dining, a cocktail bar & a rooftop pool.

About this hotel

In the financial district, this upscale, glass-fronted hotel is a 3-minute walk from North Carolina Blumenthal Performing Arts Center and 6 minutes’ walk from Discovery Place science museum.The stylish rooms come with free Wi-Fi, 37-inch flat-screens and work desks, as well as tea and coffeemaking facilities. Upgraded rooms add separate sitting/dining areas. In-room massage services are available.Amenities include vibrant restaurant serving regional cuisine, as well as a cocktail bar. There’s also a rooftop pool, a sundeck and a fitness center, as, well as 16,000 sq. ft. of meeting space and a business center.

Things You Need to Know

  • Guests mentioned the rooms are large and clean
  • Some guests complained about the bathrooms
  • Walking distance to Discovery Place and the Levine Museum of the New South
  • Guests liked the friendly service
  • Guests praised the views
  • Guests praised the fitness center
  • One of the few hotels in the area with a spa

Feedback From Real Customers

Angie D

We were only at the Omni for one night and spent a short time in the room All of the staff we interacted with were welcoming and helpful The room was well-appointed and clean

The beds were comfortable The bathroom was beautiful The coin-based art is a nice touch I would love to be able to stay longer to enjoy the amenities and dining optionsI loved the city view from our room It would have been a short walk to the Spectrum Center

Rhino Plumber

The over all experience really The hotel was very noisy and from the walls not sounding insulates and hearing every word people said in the hall and other rooms to every door slam Not counting the pool bar I think maybe the music was coming from most the night

There was a man on the street corner beating a drum for money and you could hear him as if he was in the room with youOnline it did not say the restaurant was closed You have to order at the bar and sit and wait If you need another drink go back to the bar The meal I asked for came wrong and it was not worth getting a new one This was upsetting as we picked this place fore the upscale environment and restaurant Our room view sucked as we looked at the reflection of a next door building I booked way in advance and asked for a high floor with a view The phone in the room didn’t work had to use it on speaker The shower head didn’t work fully and was a weak shower The valet service was nice and the people were great In the end we needed an extra night to finish the convention but debated finding another place to stay With all the gear we had to haul it was not worth moving it and stayed an extra night

Douglas Baldwin

All in all, not a bad hotel The rooms are interestingly shaped due to the interesting shape of the hotel itself Our room looked like it had not be completely cleaned up when we arrived, so someone came up and cleaned it for us (which was much appreciated)

Parking was $45 for the night I think that is the most I have ever paid for parking, so be aware There is no complimentary breakfast, but there are many places to eat around the hotel

18. The Dunhill Hotel (4-star hotel)

  • Address: 237 N Tryon St, Charlotte, NC 28202
  • Phone: (704) 332-4141
  • Ratings: 4.3 (695 reviews) Very good
  • Website : The Dunhill Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Boutique landmark with traditionally decorated rooms, a free shuttle & a fine-dining restaurant.

About this hotel

This refined boutique hotel, dating from 1929, is one of the National Trust for Historic Preservation’s Historic Hotels of America. It’s a 2-minute walk from the Blumenthal Performing Arts Center and 9 minutes from Time Warner Cable Arena.Rooms offer 1920s ambiance, and include writing desks, armoires and marble bathrooms. Modern perks include flat-screen TVs, iPod docks, free Wi-Fi and Keurig coffeemakers. A penthouse suite adds double balconies. Room service is available.Free perks include an area shuttle and evening cookies. There’s an upscale Southern restaurant, and a 24-hour business center. Meeting and event space is offered.

Things You Need to Know

  • Walking distance to Discovery Place and the Levine Museum of the New South
  • Guests mentioned the rooms are clean but small
  • Guests liked the friendly service
  • Guests praised the upscale restaurant
  • Guests mentioned lobbies 29 times
  • Guests liked the breakfast
  • Guests praised the nightlife

Feedback From Real Customers

Sheena McNeil

LOVED EVERYTHING! The location is amazing! The hotel has real charm in the decor & neat history The room felt very cozy Loved complementary cookies & tea/coffee every evening

The staff were all wonderful and answered our questions well It was perfect for a stress-free getaway that was something different than the average hotel Will be back!

Jo Gaojian

This is one of the best hotels I have stayed in It’s right in the middle of Charlotte’s downtown and walking distance from highly rated restaurants and fun things to do like the science museum In the room we had the view was fantastic

You have to pay for parking but we didn’t need to drive most places because the location is so walkableEveryone we interacted with was very nice and accommodating You can tell that the staff are proud of the hotel At night they had cookies out and you can enjoy some very good free tea and coffee any timeThe rooms are amazing I stayed with my husband in the Premier Room, which has one queen bed The furniture was in good condition, very classy but not old There are charging outlets for different types of devices The TV was very nice and had a good sound system A few times I felt like I could hear my neighbors a little bit it wasn’t bad Also I love the shower It had a horizontal showerhead thing so you could get two sources at once Water pressure was greatSo yeah we loved it! Hope we can stay again some day

Chelsea

My sister and I were in town for a girl’s night We booked a room at the Dunhill through a third party, at a discounted rateWe enjoyed our stay! The lady at the front desk was very helpful and kind

Parking was super easy There’s a garage right behind it and you grab a ticket and they validate it at the front desk There’s a bar in the lobby The room was small but in a quaint-has everything you need-kind of way Very clean I would look into staying again!

19. The Westin Charlotte (4-star hotel)

  • Address: 601 S College St, Charlotte, NC 28202
  • Phone: (704) 375-2600
  • Ratings: 4.4 (2941 reviews) Very good
  • Website : The Westin Charlotte
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Sleek lodging with refined rooms & Southern dining, plus a 24/7 gym & an on-site Light Rail stop.

About this hotel

Occupying a glass skyscraper adjacent to the Charlotte Convention Center, this polished hotel with a LYNX Light Rail stop is a 9-minute walk from the NASCAR Hall of Fame.Upscale, earth-toned rooms come with Wi-Fi (fee), flat-screen TVs and iPod docks, plus rainfall showerheads, and tea and coffeemaking facilities. Upgraded rooms offer skyline views, while suites add separate living areas with pull-out sofas, plus additional TVs and bathrooms.Wi-Fi is free in public areas. Dining options include a Southern restaurant with a terrace, a sleek bar, and a lobby cafe. There’s a 24-hour gym with a lap pool. Meeting space is available.

Things You Need to Know

  • Guests liked the large rooms but some complained about the kitchenettes
  • Walking distance to the Harvey B. Gantt Center and Mint Museum Uptown
  • Guests mentioned the service is professional
  • Guests mentioned “Ballroom” 13 times
  • Guests liked the skyline views
  • Guests praised the fitness center

Feedback From Real Customers

Shelley Kersey

Nice hotel They’ve upgraded and redesigned the rooms since we were here last Love the addition of a big couch in the rooms

One day we had fabulous service that cleaned our room The next day we had very weak service They never emptied the garbage or gave us more toilet paper and we had to call down for some at midnight We never got new plastic cups We ate in the bar one night Most of our food was great but my daughter got the ravioli and we’re pretty sure it gave her food poisoning My husband was the only other person to eat it and he got food poisoning as well Everything else on our trip was shared so we’re pretty sure it was the ravioli

Daniella Cucci

Celeste went above and beyond helping my parents and I get acclimated with the new city Being that I just moved here, she provided me with great recommendations along with advice to ensure I set myself up for success I truly do not believe other hotels have staff members who go out of their way to help Charlotte feel like my new home

It was also great to connect with a fellow New Yorker My family looks forward to staying here again for Celeste Additionally, Manny was very welcoming whenever my mom and I walked in He is a great conversationalist who also provided ample recommendations for my new city Very thankful to have met both of them and look forward to seeing them again soon

Janice Stuckey-Young

The staff was amazing and very helpful/friendly The bar was nice as well The building itself cold use some upgrades/cleaning

Sitting in the bar, the windows were so dirty that the view of the street was severely impacted Let’s clean those so we can really see the city The bed in room 1934, was by far the HARDEST bed I’ve ever slept on I wok up to bruises on my hips from trying to get comfortable with back aches I asked the staff who checked us out if we can get a discount for this issue but no response was given A good night sleep is priceless so if this is important to you, I’d look to find a hotel with better bedding

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