hotel with waterpark in Oswego, IL

1. Hyatt Place Chicago/Naperville/Warrenville (3-star hotel)

About this hotel

In a commercial area off Interstate 88, this relaxed hotel is 4 miles from Riverwalk Park, and 23 miles from the Frank Lloyd Wright Home and Studio.Bright, casual rooms with sofabeds offer free Wi-Fi, flat-screen TVs and coffeemakers. Upgraded rooms add sitting areas.Freebies include parking and an area shuttle. There’s a laid-back restaurant, a market and a bar, as well as an indoor pool, a 24-hour gym and 1,200 sq ft of meeting space.

Things You Need to Know

  • Guests liked the clean, large rooms and praised the beds
  • Guests praised the friendly service
  • Some guests complained about the bathrooms
  • Guests praised the laid-back restaurant
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Paul Owen

I have stayed here and across the parking lot at Hyatt House Every time the front desk people have been amazing and helpful The rooms are nice and clean

Also can’t beat the price for the services For example: tonight the AC in my room wasn’t working I called down and within a minute the service tech came to my room They worked and worked but it still wasn’t working So they helped me get a room at another hotel near by, refunded me completely and gave me 2 free nights for the future Can’t beat it

Janice Marfiz

Stayed here for a work trip and the pricing was very reasonable The staff was super friendly and the continental breakfast had a good variety of product There was free parking which was great

The restaurant is not functioning right now but they have a snack bar and some items for alcoholic products The first night we ended up ordering in pizza and ate in the lobby, we wiped off the table when we left but the next morning when we ate breakfast there were still crumbs on the floor and you could tell the table hadn’t been cleaned The rooms they show online are not the rooms that we got While the room had almost everything the same, online it showed a full kitchenette but all we had was a coffee maker and small fridge The rooms online showed an entirely different setup The furniture looked old and tattered When I sat on the couch I felt lower then the ottoman and it was awkward to use together The faucet in my room was missing the bottom piece and it was weird stepping out of the shower and having to maneuver around the toilet The hotel did have a clean smell which was nice but no housekeeping available under 3 days stay unless you ask All in all I think for the price the hotel was a decent stay and the employees were super helpful I guess I was expecting more from a hyatt company

Anthony Norton Hernandez

The rooms were very clean and smelled good I loved that the rooms had a nice big couch along with a very comfortable bed Mini fridge and coffee maker in the room although no microwave, I think there was one downstairs

The AC works perfectly and they have a pool/hot tub and bar downstairs As far as the patrons, I had no problems with any other guest and everyone was respectful

2. Holiday Inn Express Naperville, an IHG Hotel (3-star hotel)

About this hotel

Set amid shopping plazas and casual eateries off Interstate 88, this informal hotel is 5 miles from The Morton Arboretum and 3 miles from pioneer history at the Naper Settlement.Relaxed rooms offer free Wi-Fi and flat-screen TVs, plus minifridges, microwaves and coffeemakers. Suites add living areas with sofabeds.Breakfast and an area shuttle are complimentary. There’s also a business center, a gym and a 24-hour indoor pool. Parking is available.

Things You Need to Know

  • Guests praised the rooms and the beds
  • 5 min drive to Herrick Lake Forest Preserve
  • Guests mentioned the service is friendly
  • Guests mentioned lobbies 10 times
  • Guests mentioned pools 14 times

Feedback From Real Customers

Kim Wagner

The room was fine Clean and comfortable The breakfast fell short

We were there on Mothers Day morning, at breakfast by 830 No eggs Fruit bowls empty Other foods low Choose our food and sat for 20 minutes Never saw ANYONE tending the breakfast area No more eggs No wiping tables Nothing I get that staffing is short, but 1 person can handle it!

Chris Julian

Almost everything was perfect about this stay Great room, comfortable bed and big TV There were two downsides

No HBO is one The other was getting hassled by the guy at the front desk because he didn’t believe our dog was a service animal He started asking questions deemed illegal by the ADA Some training regarding how to properly comply with the ADA is needed That being said I will definitely stay at this hotel again

3. Holiday Inn & Suites Bolingbrook, an IHG Hotel (3-star hotel)

About this hotel

This stylish suburban hotel is 30 miles from the O’Hare International Airport, 19 miles from the Brookfield Zoo and 12 miles from the Harrah’s Joliet Casino.Contemporary rooms have minifridges and microwaves, plus desks, flat-screen TVs and free WiFi. Kids 19 and under stay free with an adult.Amenities include a restaurant (where kids under 12 eat free) and an indoor pool with hot tub and sauna. There’s also a fitness room, business center and event space. Parking is complimentary.

Things You Need to Know

  • The rooms have TVs
  • 7 min drive to Pelican Harbor Indoor/Outdoor Aquatic Park, Bolingbrook Park District
  • Guests mentioned the rooms are unclean
  • Guests praised the service
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

AJAY NAIR

Great location Room was very spacious and has all essentials Bed was very comfortable

Floor carpets need to be cleaned more intensively Lot of stains observed Negatively impact the positives of the room Food options not very great Restaurant service quality needs improvement Overall I do see need for more maintenance and upkeep

David Lannan

Very basic hotel My room was clean and comfortable Had what I needed and nothing I didn’t

I think some of the staff are newthey had issues with my credit card and my room keys seemed to not work every time I went to use them Had to go to the front desk at least five times to get them redone but they wouldn’t give me new ones The restaurant is very good

4. Holiday Inn & Suites Joliet Southwest, an IHG Hotel (3-star hotel)

About this hotel

Off I80, this relaxed hotel is 2 miles from Splash Station water park and 5 miles from River Crossing Park. The Chicago Midway International Airport is 40 miles away.Straightforward rooms offer free Wi-Fi and flat-screen TVs, as well as microwaves and minifridges. Suites add separate living rooms, wet bars and sofabeds. Kids stay at no charge in a parent’s room.Freebies include parking and all meals for kids under 18 at a casual grill-style restaurant. There’s also a convention center.

Things You Need to Know

  • 6 min drive to the Hollywood Casino & Hotel Joliet
  • One of the few hotels in the area with room service
  • Some guests complained about the kitchenettes
  • One of the few hotels in the area with a restaurant
  • Guests mentioned “hamburgers” 33 times
  • The fitness center has treadmills and elliptical machines
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Kiaunda Jackson

When my husband booked this hotel I was so upset I said I don’t stay in Inns or 3 star hotels We drove from Ft

Washington, MD I was so on edge because I was tired and didn’t know if the hotel was up to my standards When we arrived I was so surprised I told my husband I stand corrected you did a great job picking this hotel The staff (Kim) was very nice and welcoming It was good having a friendly, welcoming staff member after a long drive The hotel was perfect, very clean, pool, gym, jacuzzi, sauna, a wedding reception area The Resturant/bar had good food and friendly staff

Cindy GK

Room was nice Quiet, clean, good air conditioning, bed comfy with fitted sheets Took one star off for no free breakfast, and room not cleaned or resupplied during 2 night stay

Ate dinner at restaurant on site; in spite of hamburgers being their specialty ours were missing items listed on menu, thereby causing a delay and cold food (Not hotel’s fault I know)

Tom West

I stay here on business Not because I want to

but because well, hey, where else are you going to stay?This hotel is new and it’s cheap as hell The lobby, the room fixtures and furnishings are garbage Come back and stay in this hotel in 5 years and it is going to be so trashed you won’t believe itWhen I stay here (which is always mid week) the place is typically occupied mostly by working men who seem to in town doing work for the railroad or similar type of work You can spot them in the summer congregating around the fire pit in the back smoking and drinkingPRO’S* Surprisingly good food at the restaurant downstairs* Possibly one of (and it hurts to say this) the better or best hotels in Joliet* Close to the job site* Easy to get to and leave* Pleasant staffCON’S* The laundry is sort of inconvenient It can be a bit of a march coming from your room and back to check on your stuff* Everything is cheap here* Yoga room is a jokeDon’t get me wrong I don’t mind this place I stay here a lot

5. Harrah’s Joliet (3-star hotel)

  • Address: 151 N Joliet St, Joliet, IL 60432
  • Phone: (815) 740-7800
  • Ratings: 4.0 (3315 reviews) Very good
  • Website : Harrah’s Joliet
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Relaxed riverfront casino hotel with multiple dining options, plus a bar & live music.

About this hotel

Set on the Des Plaines River, this casual casino hotel is 4.7 miles from motor racing at the Chicagoland Speedway, and 1.8 miles from tours of the Old Joliet Prison.The warm rooms (some with river views) offer TVs, minifridges and coffeemakers, plus free Wi-Fi. Suites add living rooms.Parking is free. The casino features table games, a poker room, 200 video poker games and more than 1,100 slot machines. Dining options include an informal steakhouse and a buffet restaurant, plus a diner and a Starbucks coffee shop. There’s also a cocktail bar and a live music venue, as well as more than 6,000 sq ft of meeting space.

Things You Need to Know

  • Walking distance to Harrah’s Casino and Billie Limacher Bicentennial Park
  • Guests praised the large rooms but some disliked the kitchenettes
  • One of the few hotels in the area with room service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned “slot machines” 124 times
  • Guests liked the breakfast
  • The fitness center has weight machines and treadmills

Feedback From Real Customers

Mike Hatfield

Clean and accommodating When we arrived we got assistance with joining rooms and great help The next day when we needed to make a change desk staff was not receptive at all and simply told me NO

I did communicate with host for dinner arrangements and assistance with another matter They were very helpful and followed up to make sure we were happy

Breanne Cameron

The hotel rooms are large and well suited I like the way the bathroom is set up Bedding and pillows are comfortable

Rated a 4 because it’s probably the most drab casino I’ve ever seen Also, everything was quite over priced

Sarah Walker

We were disappointed with the quality of the room The faucet barely worked and the phone didn’t work at all The room was extremely warm during the night even though we set the thermostat to lowest it could go

The staff was great Super helpful and very pleasant

6. Hyatt House Chicago/Naperville/Warrenville (3-star hotel)

About this hotel

This modern, extended-stay hotel is 3 miles from both Centennial Beach aquatic park and the Naper Settlement pioneer village.Bright studio to 2-bedroom suites come with kitchens, living areas and free Wi-Fi, as well as flat-screen TVs and DVD players.Complimentary amenities include a hot breakfast buffet, weeknight social drinks and a grocery delivery service, as well as parking and a local shuttle. There’s also an indoor pool and a fitness center, along with a 24-hour convenience store and a BBQ area.

Things You Need to Know

  • Guests praised the kitchenettes
  • 3 min drive to Herrick Lake Forest Preserve
  • Guests mentioned the rooms are unclean
  • Guests liked the service
  • Guests praised the restaurant
  • Guests mentioned “omelettes” 12 times
  • One of the few hotels in the area with a hot tub
  • Guests praised the bar

Feedback From Real Customers

Micheal Stinsman

Great location for where I needed to be during my stay & quite, for the most partDuring my first 2 nights, a lot of families staying for what appeared to be a multiple state school event, with kids running up & down the hall & stairwell Although, I think the loudest incident was the tornado siren that went off outside my window

I went on this trip knowing full well to pay attention to the weather, & for the most part, know what I need to do in case emergency I also seek out the evacuation plans to familiarize myself with the safest route out Right away I found the instructions for a fire but had to search the room for the welcome book to see if there is any further instructions for a tornado Once I finally located it laying on a shelf near the tv, I read the tiny paragraph that told me to shelter in the bathroom if I am in my room or in the hall of the lobby area if I am downstairs For those that do not read the welcome books it might be beneficial to add those instructions to the fire escape plan on the back of the door so when the siren goes off the guests know what to do and are not searching the room for instructions Just happens that a tornado touched down not far from our location & I knew what to do when the siren went off because I searched for the informationOn a different noteIt was great having a kitchenette in the room so that I could make my own meals instead of eating a bunch of fast food the whole time Comfortable seating area to unwind before retiring to a soft pillow in a spacious bed & warm blankets Restaurants, bars & stores are not far down the roadI would definitely consider staying here again if I find myself back in the area

Belinda Thompson

When we first got there the outside wasn’t very appealing at all To the point we thought about finding another place to stay The building was just to plain

Sure they had gas grills you could use that were clean looking But we weren’t there to cook I was having surgery in the morning So I needed to get things done as the hospital requested But we went on inside and the place was really nice and the lady behind the desk was really nice and friendly We told her about what we were thinking when we first drove up She laughed along with us We checked in and went to our room Talk about being pleasantly surprised how the room was and how much space we had all over the room Now as for the bedthat one needed to be changed out for a new one It sagged in the middle some I couldn’t sleep on it due to my neck So I slept on the big couch just fine Tim slept in the bed but didn’t get much sleep due to how the bed was Yes we will stay again when needed Just not the same room/bed We didnt take time to walk around to see the pool and all As we were busy getting ready for my surgery in the morning

shelley zottola

Regina!!! She was so helpful and friendly! We were in a bad situation with a different hotel (dirty, smelly and not friendly); Regina single handedly put us at ease and helped us solve the problem She was amazing!!! The hotel itself is great as well Very clean and inviting

My stay was only one night but my brother could be here for a while!! Thank you Regina…you put my mind at ease!!!

7. Comfort Inn & Suites North Aurora – Naperville (2-star hotel)

About this hotel

Among eateries in a commercial area, this casual roadside hotel off I-88 is 4 miles from Orchard Valley Golf Course, and 3 miles from scenic walking trails at the outdoor RiverEdge Park concert venue.Down-to-earth rooms offer complimentary Wi-Fi and flat-screen TVs, plus minifridges, microwaves, and tea and coffeemakers. Suites add living rooms.Freebies include parking and hot breakfast. There’s also an indoor pool and an exercise room.

Things You Need to Know

  • 8 min drive to Red Oak Nature Center
  • Guests praised the breakfast
  • Guests mentioned the rooms are unclean
  • Some guests disliked the bathrooms
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Gillian Smith

Dealing with Hiral has been an absolute pleasure! We have been sending employees down to stay at this Comfort Inn for months during an out of town job and she was always extremely helpful, often going above and beyond her duties to make sure we were taken care of Truly made booking and cancelling a breeze I didn’t stay at this hotel personally so I can’t speak to “my stay” but our employees never complained about noise or cleanliness issues

Rashawn Nance

I understand the service industry can be tough You’re dealing with different personalities all day One word of advice, everyone is not the same nor should they be treated as if they did something wrong simply by checking in

Letting go the obvious bad taste with the lack of welcoming atmosphere, I was introduced to something I couldn’t ignore The room was dirty but felt clean I slept on top of the covers as I always prefer After my alarm went off I saw something out of my peripheral crawling It scattered quickly and I thought nothing of it Then I saw it again on the night stand and it was a roach! Staring at me like I don’t belong here I called the front desk and accused guests of bringing them in She profusely blamed everyone instead of accepting responsibility She then proceeded to ask me to bring it to her for proof, what?!!!! After killing it with my scandal I saw yet another one It doesn’t matter what she thinks it’s obvious you guys have bugs Please check all of room 222 before staying FYI you’ll also have a $150 deposit on arrival even if you used a third party to pay for the hotel

Sala

I’m staying here for a business trip and my company paid for me and some coworkers to stay here for the weekVery disappointed staying at this hotelThe rooms are not clean

My bedding had like dust stuff on itBeen feeling itchy in my roomThe breakfast is disgustingThe front desk is extremely rude after checking in like they put a front up at first pretending to be niceNot helpful at when you ask them for anythingThe pool is closedThe area where the hotel is doesn’t give safe vibes and the other hotel guests I’ve encountered seem sketchyThe company will reply to this saying they can’t find me on their records like I’ve seen in other reviews Well I’m 100% a guest here and this place is gross!!!Trust me please beware and find somewhere better 🙁

8. Hampton Inn Yorkville (3-star hotel)

About this hotel

This straightforward hotel off Highway 34 is a mile from Fox River, 3 miles from Raging Waves Waterpark and 6 miles from the 1950s architectural landmark Farnsworth House.Casual rooms include free WiFi, flat-screen TVs, microwaves, minifridges and coffeemakers. Suites add living areas, and some quarters come with whirlpool tubs.Free hot breakfast (or weekday breakfast bags to go) is offered, as is parking. There’s also a fitness center and an indoor pool, as well as a coin-operated laundry, a meeting room and a business center.

Things You Need to Know

  • Guests praised the clean rooms
  • 7 min drive to Raging Waves Waterpark
  • Guests praised the friendly service

Feedback From Real Customers

Kalysta Biskie

Our stay was totally better than expected I don’t think I’ve ever had an all around great experience at any hotel, ever Absolutely no complaints!Pool is open til 11pm

Breakfast is amazing & the staff does a great job at keeping up with the food demandThe hotel itself is extremely cleanUpon first walking into our room, it smelled fresh & inviting—not something I’ve immediately noticed at other hotels Room was immaculate, the beds very comfortableLadies at the front desk were great personable & very responsive to any needs or requestsStill find it hard to believe the low rate I paid for 2 nights & the all around great experience of this stay Will definitely recommend this place to others!

Jayme Spoolstra

Stayed here for a work weekend Came in about 1-1/2 early before check in and worked with Nora and her manager to get checked in early – I really appreciated it as I was going to be working until close to midnight that evening They saved me a huge headache of doing it later

Room was clean, comfortable, and everything I really neededThanks again!

Dylan Babcock

No complaints It was clean and affortable The staff were nice and friendly, especially Rico

The only area for improvement would be the breakfast It was a typical hotel breakfast The eggs, sausage, and potatoes could be better Also, the hallways were very dim If you are traveling to Chicago, this is a great place to stop outside of the city

9. Chicago Marriott Naperville (3-star hotel)

About this hotel

This classy hotel is 3.8 miles from the Naper Settlement museum and 5.2 miles from golf at the Village Links of Glen Ellyn.The polished rooms have coffeemakers and iPod docks, plus Wi-Fi (fee) and flat-screen TVs with premium channels. Upgraded rooms have access to a lounge with free continental breakfast and evening appetizers. Suites add separate living areas with pull-out sofas.Parking is free. Amenities include an American restaurant and a bar, plus an indoor pool and a fitness room. There’s also a business center, along with 21 meeting rooms.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 7 min drive to Herrick Lake Forest Preserve
  • Some guests complained about the kitchenettes
  • Guests praised the service
  • Guests mentioned concierges 17 times
  • Guests praised the fitness center
  • One of the few hotels in the area with a hot tub
  • Guests praised the bar

Feedback From Real Customers

Lee Conner

Great customer service from everyone The rooms are dated and need some more ways to charge the many devices most people have these days The AC is very quite which is awesome

Also the desktop is NOT in front of the AC system so you won’t freeze while you are working My understanding is that the refresh of the lobby is due soon but no mention of refreshing the roomsAsk for Ms Sheila she is awesome

Taylor Holloway

We had a block of rooms booked for our wedding here and the event manager Shannon truly went above and beyond to help my out of town guests get rooms booked and on the block, and helped with family who had more of a extended stay She alleviated so much stress from me the week of the wedding and would always get back to me in a timely manner If you are needing a block for out of town guest I highly recommend reaching out to Shannon

Thank you again!

Jodi Morse

The room was clean and the bed was comfy On the downside our shower drained very veryyy very slow, there is no mini fridge in the room and there is not a plug in on both sides of the bed Just one plug on one side

The ice machine on our floor (3rd floor) was also broken For what we paid to stay here we expected a bit more The front desk staff was friendly and the lobby/bar area was clean and nice

10. Holiday Inn Express & Suites Aurora – Naperville, an IHG Hotel (3-star hotel)

About this hotel

Set downtown, this down-to-earth hotel is a 7-minute walk from the 1930s Paramount Theater and 2 miles from the Phillips Park Zoo.The unfussy rooms and suites come with free Wi-Fi, flat-screen TVs, and sitting areas with pull-out sofas, plus minifridges, microwaves and coffeemakers. Upgraded quarters add whirlpool tubs and fireplaces.Parking and hot breakfast are complimentary. Other amenities include an exercise room, an indoor pool, a hot tub and a shaded patio. There’s also a business center and meeting space.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the bathrooms
  • Walking distance to the Aurora Regional Fire Museum and RiverEdge Park
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned casinos 10 times
  • Guests praised the nightlife
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Patrick Dabbs

We had our wedding in Aurora and had lots of guests from out of town This was the hotel of choice and my wife and I stayed there as well It’s rare to stay somewhere and have no complaints but there are none

It’s super clean, the rooms are big and well accommodated, and above all the service was top-notch The front desk staff were so helpful I’ve stayed in a lot of Holiday Inns and this is the nicest Would recommend to anyone

Vickie Musni

Great experience Stayed here for three nights while in town for a wedding Staff was friendly and the room was very comfortable

I really appreciate big bathroom counters, and small bathroom night light, and having a microwave in the room I was disappointed we couldn’t log in to Netflix on the room TV or find any way to even purchase a movie

Scotty Ngo

This was probably the nicest Holiday Inn Express we’ve ever stayed at The hotel was clean and the front desk staff couldn’t be any nicer, we appreciate their hospitality! Traveling all the way from Phila, they made our few nights stay very comfortable and enjoyable ! Shout out to Julius for being so friendly to our little baby ! Highly recommend if you’re visiting the area

11. Hampton Inn & Suites Chicago/Aurora (3-star hotel)

About this hotel

This suburban hotel outside Chicago is 1-minute from Interstate 88 and 3.5 miles from Aurora West County Forest Preserve.The rooms, decorated in neutral shades with warm wood details, have free WiFi, flat-screen TVs with HD channels, full and ergonomic lap desks and coffeemakers; suites add living space with sofa beds, wet bars with minifridges and microwaves (some also add whirlpool tubs).In addition to a free breakfast buffet (or breakfast bags to go), amenities include an indoor pool and hot tub, a fitness center, meeting space and valet parking.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the bathrooms
  • 8 min drive to Blackberry Farm
  • Guests praised the friendly service
  • Guests mentioned hot tubs 23 times
  • One of the few hotels in the area with a casino
  • Guests praised the indoor pool

Feedback From Real Customers

Jessica Willcut

BEYOND OUTSTANDING! The staff was so kind and attentive Jennifer and Madison were great at check in We loved the hot breakfast in the morning

Could not believe they took the time to ask everyone in the room if they wanted any more food before they closed it up for the day Everything about this hotel was SO clean Such an incredible bargain for the cost Thank you to all of your staff for their hospitality We used the meeting rooms and they were wonderful and newly remodeled Cannot wait to come back

Aaron Howard

Room key randomly deactivated Inconvenient Looks like they reuse the bed sheets

! They are bobbin pinned down Plus you could see throw up splash on the wall!!!Not cleaned!Really nice pool and hot tub Great kid pool!!

Phillip L.

Pros: Friendly and helpful front desk staff, clean rooms, free breakfast (although very limited)Cons: Dated rooms could use new carpet and furniture

12. DoubleTree by Hilton Lisle Naperville (3-star hotel)

About this hotel

Off Interstate 88, this upscale hotel is 3 miles from the Morton Arboretum and 5 miles from the Naper Settlement pioneer reenactment village.All rooms offer classic decor and custom-designed beds, plus flat-screen TVs and free WiFi. Club rooms provide access to a lounge with complimentary breakfast and evening appetizers. Suites add dining tables and whirlpool tubs.Parking and an area shuttle are free. Other amenities include a high-end restaurant, a stylish bar and a 24-hour convenience store. There’s also a fitness center, an indoor pool and a hot tub, plus a business center and event space (including 2 ballrooms).

Things You Need to Know

  • Guests mentioned the rooms are clean
  • 6 min drive to the Morton Arboretum
  • Some guests complained about the air conditioning but others praised the beds
  • The hotel has a concierge
  • Guests mentioned “brunch” 49 times
  • Guests disliked the microwaves, mentioned 31 times in reviews
  • Guests praised the nightlife
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Sindaze 101

Rooms were clean but very small and in an extreme need of an update As is the entire hotel Carpets are old and torn

Not Fridge or Micro The only chair was for the desk The bathroom is small and no counter space to do hair or make up Not even a towel hook on the bathroom door to hang towels Room was musty smelling and overall if we were not forced to stay here for the event we were attending, I would have left and gone elsewhereOne bartender to serve drinks and food for a completely booked hotel (136 hockey players and their families plus two weddings) Bartender was over worked and under friendlyA simple task of asking a housekeeper for two clean towels was met with a no and we were told to go to the front desk The front desk said they would send them down Waited over an hour and finally just went and found another housekeeper on a different floor who was willing to give up two towels Called front desk to express my disappointment and was met with someone just coming on duty No desire to find out the miscommunication so that it doesn’t happen againParking is also poorly planned Only two entrances One of which is no where near any parking so the walk is sufficient Especially when it’s raining as it did today The other only holds about 3 dozen carsAll in all, if you can, I recommend you stay somewhere else

Laurel Riffey

The rooms at this hotel are extremely dated for a Hilton property Our room had 2 double beds Double beds aren’t very comfortable to share with another person

I’m surprised they even exist anymore in a hotel setting Beds and pillows were too soft for my liking No fridge in the room When I went down to the front office to ask if I had overlooked the refrigerator in our room, the front desk staff was very quick and curt to tell me no We left to go get waters for our stay When we arrived back and I asked the front desk staff if there was a fridge I could borrow or rent They said they would check Why not offer that as a solution earlier?? One was quickly delivered to the room which was a nice surprise The AC worked beautifully We were staying there for an event The hotel was centrally located for what we were doing It was also near a few preserves where I was able to explore in the mornings

Jamie Watkins

I like this hotel 🏨 The pillows are soft and the bed isn’t too hard The sheets and comforter are soft Walking distance to my works HQ

always a bonus Super close to The Old Pour House 🍺 in Freedom’s Commons which is an excellent restaurant for large groups for work or just hanging out after work The hotel has a bar and restaurant that I haven’t been to The decor in the rooms is ‘antique’ More to come

13. Embassy Suites by Hilton Chicago Naperville (3-star hotel)

About this hotel

This modern all-suite hotel is 1 mile from Interstate 88 and 4 miles from both Morton Arboretum and Centennial Beach swimming complex.Understated studios come with sitting areas, kitchenettes and sofabeds, plus flat-screen TVs and Wi-Fi. The 1-bedroom suites have separate living rooms; upgraded quarters add complimentary snacks and drinks. Room service is available.Freebies include a made-to-order breakfast, evening drinks receptions and parking. Other amenities include a casual grill restaurant with a bar, as well as an indoor pool, a gym and a 24-hour convenience store.

Things You Need to Know

  • 6 min drive to Herrick Lake Forest Preserve
  • Guests praised the casual restaurant
  • Some guests disliked the kitchenettes
  • Guests mentioned lobbies 46 times
  • Guests mentioned “omelettes” 25 times
  • Guests praised the fitness center
  • Guests liked the indoor pool
  • Guests praised the bar

Feedback From Real Customers

Tonya Hanson

Overall decent experience staying at this hotel The parking isn’t a great situation thoughFor other diamond members who are use to other Hilton properties providing multiple bottles of water during longer duration stays, this location 100% will not

Only 2 per room per stay I understand that’s always been the policy, just all other Hilton’s I’ve stayed at provide extra throughout stayFor late check out, you cannot request at check in or during stay- you have to call day of check out to see if they will accommodate it This makes it difficult to plan your last dayBreakfast was good, lots of optionsRoom was good, bed comfortable

Cinaiya Stubbs

I have stayed in hotels/inns in very rural towns in the US and abroad and this stay was the worst that I have ever experienced My family and I thought we were going away for a quick, impromptu long weekend before my husband starts his new job What we experienced at this hotel was disappointment after disappointment

First, we were told that we could not check-in until 4 pm That is fine, and expected as that is the stated time However, others were checking in as we waited in the lobby until 4 pm I visited the front desk twice, and each time was met with horrible attitude and abhorrent customer service When we finally checked in the gentleman that helped us gave me a breakfast card for only the adults, which I had to correct No big deal, no one is perfect Then we entered the elevator and were greeted by the screech of grinding parts, which was unnerving Later that day, we noticed that that elevator had been taken out of service In the room the cleanliness left much to be desired The shower grout was filthy There were stains on the bedding, and the dust was visible The hotel was full so requesting a new room was to no avail On the way back from dinner parking was impossible in the front so we parked in the back The doors for us to enter were supposed to be accessible by room key only These doors were not secured so anyone could enter the premises The next morning two of the three elevators were out of service This meant that we could not actually get down to breakfast Taking the stairs leads you outside, and in this case into the rain My family waited at the elevator for 20 minutes or more and could never get on Families trying to carry luggage down faced worse experiences At this point we decided to check out and go to breakfast elsewhere, at our expense, although we had breakfast included at the hotel We tried again to get on the elevator, again to no avail This time we had to carry our luggage down four flights and across the parking lot (no luggage carts on stairs) I called the front desk to request that the additional $30 that I was charged be removed from the bill, as of yet this has not happened although the manager indicated that it would be taken off She also stated that the breakfast would be extended due to the elevator issue This also did not happen My family and I will never return

Jessica Sanders

Overall, the hotel was great The employees were all very friendly and the complimentary receptions in the morning and evening were great For the price of the room, I did expect that the furniture (footstool specifically) wouldn’t have looked like it went a couple rounds with a cougar and the toilet paper holder wouldn’t be close to falling off the wall but the service and food as well as location made up for it

14. Hotel Indigo Naperville Riverwalk, an IHG Hotel (3-star hotel)

About this hotel

This polished hotel is a 2-minute walk from Naper Settlement outdoor museum and a 13-minute walk from Centennial Beach.The stylish rooms feature leather furnishings, free Wi-Fi and flat-screen TVs, plus Keurig coffeemakers. Suites add pull-out sofas. Room service is available.Parking is complimentary. Amenities include a chic restaurant and cocktail lounge, a 24-hour fitness room and a business center, plus meeting spaces. Breakfast may be added for a fee.

Things You Need to Know

  • Guests praised the large rooms and liked the beds
  • Walking distance to Naper Settlement and the Naperville Park District
  • One of the few hotels in the area with room service
  • Guests praised the chic restaurant
  • Guests mentioned lobbies 21 times
  • Guests praised the breakfast
  • One of the few hotels in the area with a spa
  • Guests praised the cocktail bar

Feedback From Real Customers

Alex Bucz

We recently stayed at Hotel Indigo for our wedding weekend, hosting a room block with assistance from Lauren She was INCREDIBLE and was with us every step of the way Anything I needed help with, she was quick to respond and provide

I grew up in Naperville and lived there for 20+ years, and never had the chance to stay at Hotel Indigo Our stay was fantastic, and our wedding party and guests loved it Hotel Indigo gave us “vacation” vibes, even though I was down the street from where I grew up The hotel is SO nice, Plank Bar & Kitchen was great for our Friday night cocktail event, and Sydni at the bar was awesome The front desk staff was super nice and accommodating as well Highly recommend Hotel Indigo for a stay in town, or a wedding or large event!

Barb Montagano

Our family and friends had a phenomenal weekend stay, for our son’s wedding, thanks to the team at Hotel Indigo Naperville We are extremely grateful to Sydni, Mike, Ashley and Maddie for taking care of every detail We thank them for their guidance in planning, efficiency, professionalism and kindness throughout

Check in was a breeze and all welcome boxes were handed out The lobby and guest rooms are immaculate and beautiful I highly recommend Hotel Indigo Naperville!!

Eric Binder

Beautiful hotel right in the heart of downtown Naperville We stayed in a suite on our wedding night Spacious room, easy access to parking garage, large walk-in shower, twin sinks, and incredible views from the numerous large windows

Easy check-in/out TV was a bit small and awkwardly placed, but we didn’t really use it much so it was fine Overall, a stellar experience

15. Residence Inn by Marriott Chicago Bolingbrook (3-star hotel)

About this hotel

This laid-back, all-suite hotel in a business park off Interstate 55 and Route 66 is 4 miles from both the Illinois Aviation Museum at Bolingbrook, and shops and restaurants at The Promenade Bolingbrook.Bright, warmly decorated suites feature free Wi-Fi and flat-screen TVs, as well as kitchens and sitting areas. The 1- and 2-bedroom suites have separate living rooms.Complimentary amenities include parking, a hot breakfast buffet and grocery delivery service, plus regular evening socials with snacks and drinks. There’s also an exercise room, an indoor pool and a lobby bar. Coin-operated laundry facilities are available. Pets are welcome (fee).

Things You Need to Know

  • Guests praised the rooms and the kitchenettes
  • Guests praised the bathrooms
  • 7 min drive to Pelican Harbor Indoor/Outdoor Aquatic Park, Bolingbrook Park District
  • Guests praised the service
  • Guests mentioned beds 16 times

Feedback From Real Customers

Jess Stewart

Definitely one of the better hotels in the area I loved the amount of space

They have a fairly big bathroom, living area, bedroom, and kitchen I LOVED the kitchen fridge, freezer, stove top, microwave, and anything you could possibly need as far as eating utensils & cooking Breakfast was very good, they change out your towels every day, just leave any dirty outside your door Overall I enjoyed my stay

Deyonne Hallberg

Our overall stay was great until it came to our last night there Our room overheated – it got to nearly 90 degrees in our room and I had my two children with me – an infant and a preteen It was nearly 10pm at night and the management told us we would have to wait until the following morning (smh)

They had other rooms available but since they had a large wedding party coming in the following day (check-in would be at 4pm and we planned to check out by 10am) they couldn’t give us a new room – everything was “fully booked” In addition to this, they told us that since we booked our room through a third party (we booked through Expedia) that they couldn’t move us into a new room based off that It made no sense at all Thankfully we had a great staff member, Devon who did a great job at accommodating us He called multiple people from management, continued to check in with us to make sure we were good and eventually got us into another room! We were very thankful for his attention to the matter and getting the situation resolved THANK TOU DEVON! You are the reason why we continued to enjoy our stay

16. Homewood Suites by Hilton Aurora Naperville (3-star hotel)

About this hotel

Beside a lake in a residential area, this casual all-suite hotel is a 12-minute walk from Route 59 train station, 2 miles from I-88 and 4 miles from downtown Naperville.The relaxed studios have full kitchens, dining areas and sofabeds, as well as free Wi-Fi and flat-screen TVs. The 1- and 2-bedroom suites feature separate living rooms.Parking and hot breakfast are complimentary, as is a weeknight social offering snacks and drinks. Other amenities include an outdoor patio with BBQs and lake views, as well as a gym, an indoor pool and a 24-hour convenience store.

Things You Need to Know

  • The rooms have refrigerators
  • 11 min drive to DuPage Children’s Museum
  • 15 min walk to nearest train station
  • The restaurant has a dinner buffet
  • Guests mentioned hot tubs 17 times
  • Guests mentioned “Housekeeping” 14 times

Feedback From Real Customers

Brandi Brown

The second you walk in, you can smell the cleanliness Front desk ladies were very professional and helpful The couch in the room had a small rip in the arm, but overall the room was very nice and very clean

Their pool and hot tub area, as well as the gym was very nice Breakfast was okay They were already out of a lot of things even though there was still over an hour left to eat Overall, would definitely stay here again if I ever come back to Illinois

Shaylae Duprís

The customer service that I received from Carmen T and Nicole at the front desk was “above par” customer service For some reason the system had me booked for 3 rooms and it should have only been 2 rooms booked under my name Carmen stepped in and corrected the issue and did everything she could to ensure this was corrected

This was my first time staying at this hotel and the hotel was very clean and the smell of fresh aroma can be smelled from the moment you walk in the hotel lobby Nice location and the room/suite Carmen T upgraded my room too was quite nice Every organization needs an employee and leader like Carmen T and Nicole I have already booked my next stay at this hotel for 2022 #Great Staff #Great location #Superb customer service

Mysteriously Me

Beautiful rooms, clean hotel that smells amazing, nice view, clean and warm indoor pool, adequate sized gym, basketball court, pond, and super friendly staff The only thing they need to work on is making sure there is an adequate amount of breakfast to last throughout the entire breakfast Majority of it runs out within the first hour

Other than that, awesome hotel!!

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