hotel with waterpark in South Pasadena, CA

1. Hilton Pasadena (3-star hotel)

  • Address: 168 S Los Robles Ave, Pasadena, CA 91101
  • Phone: (626) 577-1000
  • Ratings: 4.3 (2071 reviews) Very good Eco-certified
  • Website : Hilton Pasadena
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Contemporary hotel with an outdoor pool, fitness center, eatery & free area shuttle.

About this hotel

This contemporary hotel, off Interstates 210 and 710, is a 5-minute walk from the Pasadena Convention Center and 2.6 miles from Rose Bowl Stadium.All rooms (some with views of the San Gabriel Mountains) offer classic decor and custom-designed beds, plus 42-inch flat-screen TVs and WiFi (fee). Suites add separate living areas.Amenities include a Californian restaurant, coffee shop and lobby lounge, plus a heated outdoor pool, hot tub and 24/7 fitness center. There’s also a business center, 28,000 sq ft of meeting space and a free area shuttle.

Things You Need to Know

  • Guests praised the clean rooms, which have minibars
  • Some guests complained about the bathrooms
  • 7 min drive to the Huntington Library
  • One of the few hotels in the area with room service
  • Guests praised the Californian restaurant
  • Guests mentioned lobbies 43 times
  • Guests praised the breakfast

Feedback From Real Customers

Craig Wallace

Very comfortable rooms with excellent service overall The only reason why I did not give 5 stars is because when we checked in the room had not been cleaned properly There was spilled rice on the carpet and a light bulb missing in a lamp

This was promptly fixed but it makes one wonder about attention to detail as this is not a cheap hotel For the rest of our stay the housekeeping was excellent We found the valet service quite fast and enjoyed the restaurant for breakfast

Aron Hughes

If you are visiting the LA area and are looking for a safe and comfortable stay than this is a solid optionYou are going to get the amenities that you need (unless you need dry cleaning on Memorial Day weekend)The rooms were standard with a mostly clean facilities

The bed and pillows were not the most comfortableStaying here requires you to Valet park your car every time which can get annoying if you are in and out like we wereThe restaurant serves basics for high prices and it would be beneficial to go out for breakfast or dinnerAlthough they state the coffee cart is open at 6, we were unable to get coffee in the morning before heading to DisneylandMy suggestion would be stay here if you need a comfortable and affordable option

Lauree martin

This Hilton might be the worst Hilton you can stay at The hotel is loud, dirty, and has homeless people hanging out inside The staff is some of the rudest people I have ever experienced at any hotel

The rooms are old, dirty, and small; you can hear everything outside your room all night The breakfast that was once free now is not, the valet is expensive, and it takes about 45min to get your car I’ve had better experiences at a Motel 6 Save your time and money and stay anyplace but here

2. Best Western Pasadena Inn (2-star hotel)

About this hotel

Set 2 miles from the Los Angeles County Arboretum & Botanic Garden, this straightforward hotel off Interstate 210 is 3 miles from Santa Anita Park and 6 miles from the Rose Bowl Stadium.The low-key rooms feature coffeemakers, minifridges and TVs, plus free Internet access.Free amenities include continental breakfast and parking. There’s also an outdoor pool and a hot tub, plus a business center and laundry facilities.

Things You Need to Know

  • Guests praised the clean rooms, which have refrigerators
  • 4 min drive to the Los Angeles County Arboretum and Botanic Garden
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned hot tubs 12 times
  • Guests praised the breakfast
  • Guests praised the outdoor pool

Feedback From Real Customers

Bruce Parks

We were very happy with our stay here Our room and kingbed were comfortable, and there was ample furniture (even a regular size table and two chairs) to spread our stuff out on Great bathroom – Jet blast toilet (no clogging!) and super clean (tile grout and tub caulk were bright white, no mold or other issues)

Room was relatively quiet though highway noise could be heard due to location Very friendly staff (kudos to Jody in the breakfast room for her cheerful greeting and overall attentiveness) We’re on a cross country drive and this was one of the best hotels in its class that we’ve stayed at

Laura Corbin

Better than the Best Western right next to it but not worth the price They do take AAA though for a discount Bad location but had to be there for work

Definitely not a vacation spot but very good for what was needed Room had a microwave, mini fridge, two comfortable beds, AC, a coffee maker, hair dryer in the bathroom, l It’s of light and curtains for night and a nice TV Staff was great and catered to a wake up call

3. Saga Motor Hotel Pasadena (2-star hotel)

About this hotel

Set in a cozy building on a leafy commercial street, this modest budget hotel is 1.1 mile from The Huntington Library, Art Collections and Botanical Gardens, and 5 miles from the Rose Bowl.The low-key rooms come with flat-screen TVs and free Wi-Fi, as well as minifridges.Complimentary perks include continental breakfast and parking. There’s also a year-round outdoor pool with a sundeck and sunloungers.

Things You Need to Know

  • Guests praised the clean rooms
  • 5 min drive to the Huntington Library
  • Guests praised the friendly service
  • Guests liked the breakfast
  • Guests praised the pool

Feedback From Real Customers

Evie Handville

Very overpriced low-end dive Demanded and extra $10000 for us to pay with a debit card

They claimed they would mail the $10000 back some time in the future The continental breakfast was a joke A guy in a room behind a window, you have to ask, “do you have any sweetrolls?” He brings one Then you have to ask for coffee Then you have to ask for cream or sugar What a joke!!!!!

Fil M

Tl;dr: the charm is a facade, the area is next to a loud, busy street, and the bed is ancientThe “charm” stops in the lobby where you book a room I called ahead to ask for vacancies and gave me a quote

Once I head in, the woman who gave me the quote pretends she didn’t talk to me over the phone and gives me a more expensive quote My boyfriend steps in to ask her to honor the original quote and she plays dumb gives us a “discount” We end up regretting staying here bc this place is just a bunch of dusty junk in the rooms and and old beds with no consideration for comfort Continental breakfast was mentioned until 10am, but by 9:30am, it was all being packed up Never returning

4. Sheraton Pasadena Hotel (3-star hotel)

  • Address: 303 Cordova St, Pasadena, CA 91101
  • Phone: (626) 469-8100
  • Ratings: 4.1 (1210 reviews) Very good
  • Website : Sheraton Pasadena Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Sophisticated hotel with Mediterranean & American dining, plus a gym, a pool & meeting spaces.

About this hotel

Next to Pasadena Conference Center, this refined hotel is 1 mile from the Norton Simon Museum and 3 miles from Rose Bowl stadium.Plush, traditional rooms have free WiFi and flat-screen smart TVs, plus work desks and sitting areas. Upgraded rooms feature separate living areas with pull-out sofas, while some add balconies or patios. Club rooms provide access to a lounge that includes continental breakfast and evening appetizers.There’s an all-day Mediterranean restaurant, as well as a casual American restaurant/bar. Other amenities include an outdoor pool, 12,000 sq ft of meeting space, and 24/7 fitness and business centers.

Things You Need to Know

  • Guests liked the rooms and praised the beds
  • 7 min drive to the Norton Simon Museum
  • 11 min walk to nearest transit
  • One of the few hotels in the area with room service
  • Guests liked the all-day restaurant
  • The fitness center has weight machines and free weights

Feedback From Real Customers

Marybeth Wilson

Customer service and safety! I felt very safe in this hotel compared to other hotels in Pasadena Also, the room was clean and spacious, and the amenities were excellent The bigger reason for my rating is the customer service

Everyone was very pleasant and helpful The staff at Charlie’s Bar including Randy, Ashley, Rosie, Carlos, Adam, and Raul were very, very, very accommodating and friendly The registration desk employees were so nice! I felt comfortable and they were all so pleasant Thank you!

Sherie Michele

The beds are very comfortable It was so easy to get in and out of this hotel Its practically in the Pasadena Civic Center and right across the street from the Paseo Shoppes and restaurants on Colorado Blvd

I was also pleased with staff member Brady Brady was extremely accommodating and he goes the extra mile to ensure top professional service We enjoyed the pool area although there is no jacuzzi 🙁 The pool is slight heated and towels are provided We will definitely return later for another stay

SuperNinjafox7

Stayed in this hotel about two weeks ago and it was a great hotel Its proximity to the Convention Center made it an ideal option, and the quality of the room was solid As an ex-maintenance worker, the room checked out well

Only complaint would be a subpar exhaust fan in the bathroom Moving on to service, Ivan was wonderful He was extremely patient and helpful with my aging father in answering questions and accommodating our needs Would definitely come back to this hotel if I’m in the area needing a place to stay

5. Pasadena Hotel & Pool (4-star hotel)

About this hotel

This flashy hotel in Pasadena’s business district is an 8-minute walk from the California Institute of Technology and 12 minutes from Paseo Colorado outdoor mall.Stylish rooms and suites have smart TVs, luxe bedding and Keurig coffeemakers, as well as free Wi-Fi and bottled water, minibars and desks. All come with iPads to adjust room controls and request hotel services. Upgraded quarters offer balconies, mountain views and/or soaking tubs.A restaurant serves Californian and Asian cuisine, and there’s also a glam cocktail lounge. Guests have free access to a fitness center a 9-minute walk from the hotel, and valet parking is available.

Things You Need to Know

  • 7 min drive to the Huntington Library
  • 12 min walk to nearest transit
  • Guests praised the service
  • Guests mentioned “pianos” 10 times
  • Guests praised the nightlife
  • Guests liked the outdoor pool
  • Guests praised the bar

Feedback From Real Customers

Ty Y

The hotel is clearly under new management/ownership which affected our stay along with the remodeling The staff is very green and unknowledgeable The phones don’t work

The rooms are smaller than other hotels in the area I’d recommend looking elsewhere for the price point Perhaps with time, they’ll tighten up their services, amenities, and staff training but I would not consider staying here again

Anthony Sotelo

This hotel is terrible While it has potential, it should not be open during remodeling The bar was not open, the halls smell like mildew and the overall amenities are not comparable to other hotels with similar price points

When booking it doesn’t mention that only 2 floors were available and that the rooms are very tiny We called and left a message to the manager and received no call back No room service unless you ask I highly recommend you stay elsewhere

Neilou Heidari

I reserved a room block at Hotel Constance for myself and guests for my wedding weekend The hotel rep reassured us that the hotel would reopen before our wedding day, however, a month before our event, told us that they would not reopen in time This left us scrambling to find a new hotel

Not only that, Hotel Constance charged us a deposit but failed to return it back to us – nobody is answering phones or emails I am calling on management/ ownership/whomever to return our deposit ASAP

6. Sheraton Los Angeles San Gabriel (4-star hotel)

About this hotel

Offering views of the San Gabriel Mountains, this upmarket hotel is 1 mile from Interstate 10 and 2 miles from the Mission San Gabriel Arcángel.Sophisticated rooms come with Wi-Fi (fee), iPod docks and flat-screen TVs, plus minifridges and coffeemakers. Some feature mountain views. Suites add wet bars and/or separate living rooms. Club quarters have access to a lounge offering free breakfast and evening snacks. Kids age 17 and under stay for no extra charge with a parent.There’s an upscale steakhouse with a terrace, plus a high-end Sichuan restaurant, a Starbucks and a chic lobby bar. Other amenities include an outdoor pool, a gym and a spa.

Things You Need to Know

  • Guests praised the large, clean rooms and liked the beds
  • 13 min drive to the Huntington Library
  • One of the few hotels in the area with 24-hr room service
  • Guests mentioned lobbies 30 times
  • Guests praised the fitness center, which has weight machines
  • Guests liked the outdoor pool
  • One of the few hotels in the area with a spa

Feedback From Real Customers

Phoebe Rain

This hotel is gorgeous! The showers are very relaxing, the bed and pillows are comfy, the ballroom is great for weddings, and the courtyard and pool are a nice plus The front desk was very friendly It is expensive but worth the price, I loved visiting, all of the nearby food definitely adds to the overall experience! However-The Chinese food served at the hotel is amazing! There is a Starbucks in the hotel which is very convenient since tap water is not very good and there are several grocery stores nearby

I wish this hotel had a hot tub or sauna, we didn’t realize by spa they meant something else entirely, which we always look for in a pool but that is the only thing I was missing!

Fehi Mataele

Everytime my family and I stay in LA for a family function this is the perfect hotel!! Everyone that works there gives great service and very attentive to all your needs Ivan who works at front desk is my favorite! He makes us feel like we are back home in Hawaii with his excellent customer service feeling so much Aloha!! We had to ask if he was an island boy & he said he has poly friends so he understands our culture!! Marriott/Sheraton needs to recognize employees like Ivan that go above & beyond to make you feel welcome ! Love the entire front desk staff, always courteous & helpful The staff also from room service are quick & prompt and food they serve is delicious!! Appreciate the Housekeeping staff always quick to respond for extra supplies!! Great job to the management that runs this beautiful hotel!! Yes the rooms are beautiful and beds are beyond comfortable!’ Our family is looking forward to another visit to this hidden gem!!

StiLL Ro

This Hotel give us a 5 stat experience The staff was super helpful and kind The room was amazing

Get an inside room the views to the outside are not that pleasant The second floor rooms are to the pool courtyard However they have high ceilings They have robots that pick up linen and garbage in the mornings Choose a room number around 200- 225 or 270-260 so the walk from the elevator isn’t so long Parking was all day in-outs and there is a Starbucks attached to the hotel Sign up for Marriott rewards if you don’t have them

7. GreenTree Inn & Suites Alhambra, Los Angeles (2-star hotel)

About this hotel

On a major thoroughfare in a commercial area, this modest hotel is 2 miles from I-10 and 4 miles from the 18th-century Mission San Gabriel Arcángel.Relaxed rooms with sofas feature complimentary Wi-Fi and flat-screen TVs, as well as minifridges and coffeemakers; some have balconies. Upgraded rooms add whirlpool tubs.Continental breakfast and parking are free. There’s also an outdoor pool and a convenience store.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 13 min drive to the Huntington Library
  • Guests praised the friendly service
  • Guests mentioned lobbies 20 times
  • Guests praised the breakfast
  • One of the few hotels in the area with an outdoor pool
  • Guests praised the bar

Feedback From Real Customers

Ray Collins

Excellent stay! The staff is super friendly and helpful The lobby has a cool zen vibe with several tables to chill The rooms are spacious, very clean and super comfortable

They do a lot of little things that make this a special place Bath mat, laundry hamper, great soaps and lotions, cool decorations all around, just feels like the owners really care about their guestsLocation was great for us, easy to get on the 10 freeway, or just drive down Huntington to LA or PasadenaThe price was super, definitely the best value aroundThank you Spencer, Lydia, Jessica, Randy, and the rest of the fantastic staff!I can’t wait to stay here again!

Jacqueline Herdman

I was pleasantly surprised by this hotel! Rooms were spacious and clean, and the bed was comfortable I always wipe down rooms with Clorox wipes, and I was really pleased to have all my wiped come away clean! Water pressure was great, and the AC worked perfectly I was staying while my SO was at Alhambra Hospital and was happy with how centrally located hotel is to the hospital, stores and food

And their free breakfast was fantastic!!! Thank you for a great stay!

Larry Nelson

We had a concert at the Rose Bowl, and a friend recommended this hotel for us to stay atAt 1sr we were concerned about the distance, but was pleasantly surprised how easy it was to get there from hereThe hotel staff was amazing, very friendly and helpful

The rooms were large and cleanOur room on the top floor, had a small fridge and microwaveThe bed was comfortable and everything look clean, even after checking closelyOur room was quiet from road and other guest even though we faced the streetOur room even had a small balcony, while no chairs to sit on, it was nice in May to open, turn off the A/C and let the fresh cool afternoon/evening air inThey did have free personal items downstairs if need at the front desk (Razors and such)The pool was clean and cold, not heated, but that didn’t bother usThe breakfast is the normal items you’d see at any motel nowadaysOverall al great place to stay

8. Best Western Pasadena Royale Inn & Suites (3-star hotel)

About this hotel

Less than a mile from I-210, this unpretentious hotel is 16 miles from concerts and sports events at the Staples Center. It’s 5 miles from Pasadena Convention Center, and the galleries and museums in Old Pasadena.Straightforward rooms come with free high-speed Internet access and flat-screen TVs, as well as minifridges and coffeemakers. Suites add separate living rooms with pull-out sofas.Continental breakfast and parking are complimentary. There’s also an outdoor pool and hot tub.

Things You Need to Know

  • Guests liked the clean rooms
  • 5 min drive to the Los Angeles County Arboretum and Botanic Garden
  • 13 min walk to nearest transit
  • Guests praised the service
  • Guests praised the restaurant
  • Guests praised the breakfast

Feedback From Real Customers

Greg Bennett

The internet was very slow, but everything else was great Easy parking, nice rooms, easy access to the city, good hot breakfastSolis (spelling?) was amazing! We ate breakfast all 3 mornings and she was just so friendly and welcoming to me and my family

We couldn’t help but be in a good mood during and after breakfast She asked about our trip and gave us some tips for the beach and things to do Sometimes hotel staff can be cranky and she was the furthest thing from that I had a great stay and she made it even better!

David Barrio

Reasonable and standard rooms Has two closets for the 2 queen bed Towels are small, and thin

Toilet is powerful but loud AC works well, but make sure to move the curtains behind it so that the cold reaches the room Beds comfortable, but if you have people getting up a lot at night it will make noise Never heard neighbors, so I assume that the walls are fairly soundproof Never heard the freewayBreakfast was pretty good, standard continental stuff Eggs a little too salty Very nice breakfast attendant Not many locations to walk to Has a pool, but I never used itOverall an above average hotel, and I would recommend it

Leslie Spencer

If you’ve been in Southern California this last week of June, you know how horrifically hot it’s been Unfortunately, the power had gone out two days in a row in Altadena, and I couldn’t take the heat/lack of electricity anymore Especially since the outage repair had no definite end in sight

Rather than remain cranky, I opted for some self care and booked a last-minute room at the Best Western Pasadena Royale Inn & Suites Check-in was smooth and my room was clean and comfortable I swam in the sparkling clean pool for the remaining hour it was open Beyond grateful for cold, effective air conditioning, I slept peacefully the entire nightBreakfast service was what made my experience at the Best Western stellar Elise was on duty, and she is extraordinary Her enthusiasm, attentiveness, positivity and friendliness is absolutely genuine You can tell she enjoys interacting with the guests In fact, all the staff I encountered went out of their way to ensure I had a good experienceThank you, Best Western, for helping me cool off, relax, sleep well and smile the next day

9. Hilton Los Angeles/San Gabriel (4-star hotel)

About this hotel

Less than 1 mile off I-10, this chic hotel is 10 miles from downtown LA and 11.8 miles from the Staples Center, a sports and concert venue.Modern rooms and suites offer Wi-Fi (fee), flat-screen TVs and desks, plus minifridges and coffeemakers. Suites add sitting areas (some with separate bedrooms) and whirlpool tubs.There’s an Asian fusion restaurant, and a rooftop terrace with a fountain, as well as an indoor pool and a fitness area. Also available are 10 event rooms (including a ballroom). Parking and breakfast are extra.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 13 min drive to the Huntington Library
  • Guests praised the professional service
  • Guests praised the Asian restaurant
  • Guests mentioned “banquets” 13 times
  • Guests praised the breakfast
  • Guests liked the fitness center

Feedback From Real Customers

Kristina McClintock

The bathroom had a giant tub with jets which was awesome The junior suite had 2 nice, comfortable, and clean beds The furniture (table, chair, and couch) were really clean and nice

The issues I had was the musty smell that killed my allergies It was almost like a moldy smell, but I didn’t see the mold We probably would have asked for another room except it was night and we were only sleeping there, so it didn’t matter that much Also, opening the window helped a lot 🙂

10. DoubleTree by Hilton Hotel Los Angeles – Rosemead (3-star hotel)

About this hotel

This classic hotel 14-minutes’ drive from Downtown LA is adjacent to the Pomona Freeway and The Shops at Montebello mall.Straightforward rooms offer custom-designed beds, flat-screen TVs and free WiFi, plus minifridges and microwaves. Suites add separate living rooms, plus some have whirlpool tubs.An on-site restaurant offers lunch and dinner, plus a cocktail lounge has daily drinks specials. There’s also a 24/7 fitness center and outdoor pool. Additional amenities include meeting rooms and a business center, plus a free area shuttle.

Things You Need to Know

  • 14 min drive to the Santa Monica Museum of Art
  • One of the few hotels in the area with room service
  • Some guests disliked the air conditioning
  • Some guests disliked the bathrooms
  • Guests mentioned “cookies” 52 times
  • The fitness center has free weights
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Daniel Antonio

For a hotel you need to spend a night or two away, this place honestly gets the job done No complaints on my end Not overly luxurious but not a drop dead dirty motel

Some parts of this hotel do seem a little more run down than others Good A/C Pool included Bar in the evening and reasonably priced breakfast and brunch, not complimentary like other hotels, but coffee is free Staff is very friendly and lobby is nice and cleanDistance to DTLA is roughly 20 minutes and to other areas like Hollywood and Santa Monica, you can expect around 30-40 A lot of commercial areas nearby Montebello and places to get foodMe and my partners room was abundantly clean, staff did a great job TV with cable, microwave, fridge, coffeemaker and safe box We stayed on the fifth floor Hallways were quiet for most of the night and we did not experience any noise complaints, hardly heard anything throughout the entire eveningOverall, good place to stay Worth the cost and worth the amenities I know all rooms aren’t the same but for our experience, we had a very comfortable and relaxed time

Becky Raborg

While we loved the room and the staff was great it was a heck of a long walk to the rooms at the other end of the hall!The pool needed to be skimmed and there were no towels We had to go searching for someone to bring some then they never came back to bring more

Also, there were no signs to tell you how to get to the pool

Jaime Mitchell

I am currently staying at this location I checked in last night for a 3 night stay On arrival, my family of 4 and I only had a set towels for two people

I had to request towels for my family and I on 3 separate occasions I called to remind the front desk and eventually sent my nephew downstairs to retrieve what we needed Tonight we arrived after a day of sight seeing and the ENTIRE parking lot is full because of 2 parties on site I had to park across the street at the mall As a paying customer, I don’t feel that is providing excellent customer service I have the recommendation to have the guest of those hosting the party RSVP so that they can get a count of how many parking passes are needed for the mall parking Those visiting the property for the festivities should be made to park at the mall As a paying customer, I find this unacceptableWhen I brought this issue to the front desk personnel, I was just told they had two parties going on, and that they were sorry for the inconvenience I will not be returning here

11. Hyatt Place Pasadena (3-star hotel)

  • Address: 399 E Green St, Pasadena, CA 91101
  • Phone: (626) 788-9108
  • Ratings: 4.3 (405 reviews) Very good
  • Website : Hyatt Place Pasadena
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Sleek quarters in a refined hotel offering casual dining, an outdoor pool & a gym, plus free Wi-Fi.

About this hotel

Less than a mile from Old Town Pasadena, this upmarket hotel on a tree-lined commercial street is 3 miles from the Rose Bowl stadium and 27 miles from Los Angeles International Airport.Streamlined rooms feature flat-screen TVs and free Wi-Fi, as well as coffeemakers, minifridges and laptop-compatible safes. All offer separate sitting areas with sofabeds; some add city views.Amenities include an outdoor pool, a fitness center and meeting facilities. There’s also a coffee shop and a bar, plus a casual 24/7 cafe and market. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • 6 min drive to the Norton Simon Museum
  • Guests mentioned the service is friendly
  • Guests praised the restaurant
  • Guests mentioned lobbies 12 times
  • The fitness center has elliptical machines and treadmills
  • Guests praised the bar

Feedback From Real Customers

Cyndi Markle

This hotel has everything, a pool, outdoor seating with games and a gas fire pit The room are clean and very accommodating for all Pet friendly

Water pressure in our room was intense Breakfast buffet included eggs, sausage, fruit parfait, cereals, Oatmeal and juices Parking is $24 a night We had to park in overflow parking at the mall next door We were given a parking pass to avoid the mall charge too The area is very walkable and enjoyable

Phinehas Johnson

Getting from our room to the garage was almost impossible It drove me insane trying to get on the right elevator and then having to ride it all the way up and all the way back downThe room kept losing electricity at night causing our sound machine from turning off

Plus the room smelt pretty odd after flushing the toiletLuckily only stayed one night or would have asked for a new room No clear fix for the elevator situation

Nicole Hok

I highly recommend this hotel It’s new, it’s modern and roomy Best of all: really nice and heartwarming customer service

Angelo made our 15 yr anniversary stay very special 🙂 and comfortable It’s a convenient location away from the busy LA area with a beautiful view of the mountains in the Pasadena area! Breakfast: very nice variety with fresh berries! Next time we visit LA/Disneyland, we’ll definitely book here again and recommend family & friends to here Loved it here! THANKS ANGELO!!

12. Holiday Inn Express & Suites Pasadena – Los Angeles, an IHG Hotel (2-star hotel)

About this hotel

Set back from Pasadena’s main drag, this modern hotel is 2 blocks from I-210 exit ramps, 2.8 miles from the Cal Tech campus, 3.2 miles from the Huntington Library and 6 miles from the Rose Bowl. It’s an 8-minute walk from a Metro Line station (30-60 minutes to downtown LA’s Union Station).Straightforward rooms come with work desks, mini-bars, microwaves, cable TVs and free WiFi; suites have separate living areas with sofa-beds. Kids 19 and under stay free with an adult.There’s a complimentary hot breakfast buffet, outdoor pool, fitness room, 2 meeting rooms and a business center. Parking is free.

Things You Need to Know

  • Guests praised the beds
  • Guests praised the bathrooms
  • 6 min drive to the Los Angeles County Arboretum and Botanic Garden
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned hot tubs 11 times
  • Guests praised the fitness center, which has free weights

Feedback From Real Customers

B A L L E R

This place has gone downhill in just 2 years Updated on May 1st 20221

The room I was given was on the 4th floor after asking the clerk Originally it was 2nd or 3rd with loud neighbors just a good guess since this property fits that standard2 The room smells very old3 I think they actually remodeled one room to the newer style Holiday Inns (that they actually use in pictures) My room is very old compared to rooms at other Holiday InnsThese rooms are very dark from 2000-20064 WARNING! EXTREMELY HIGH DEPOSITS HEREA This motel authorizes $15000 to your credit/or debit card here above the price of the room, and taxB The authorization will take 10 business days to be removed *Check your account to be sure the property doesn’t post the charge to your account rather than release it after 10 long business daysC The average Holiday Inn authorizes anywhere from $1000 per night, to $3000 per night Anything above $5000 is outrageous for a motel chain Holiday Inn is a motel chainThis is unfair to the leisure, or business travelerI would not recommend this property unless you get a very cheap price under $7500 The property again is very old, the hallways are old, the carpets are old, and the rooms smellI never can understand how a Holiday Inn justifies authorization to a guests credit/or debit card for $150 when this is a motel, not a hotel that has room serviceStay somewhere else I will never stay here againI happened to be unable to cancel my stay due to using points to stay hereAlways call the motel in advance to verify the depositIt’s funny, the more I travel for work, the worse the Holiday Inn’s get From noise, fights, weed, loud parties, and homeless people It’s very sadSleeping in my company car seems like a much better choice then this smelly propertyI have requested that my company allow my team to stay at a better brand IHG is horrible

Philip George

This hotel is the worst one I have ever stayed 1 the rooms are very very old and smells bad too

2 the environment looks very dirty probably because it’s very old, and it still looks very dirty no matter how you clean 3 the service at front desk needs a lot of improvement, they told one thing yesterday and totally forgot it today Be away from such a bad hotel if you want to have a good night

Gorav Vig

Bad customer service at front desk Reserved 4 nights with points, however on last day front desk told me I have to pay for last day Some confusion happened, however front desk did not help or care to help

Next day, I talked to manager and she did not seem to care about bad customer expierience either Never want to stay in a place where employees don’t care about customer service

13. Residence Inn by Marriott Los Angeles Pasadena/Old Town (3-star hotel)

About this hotel

A 6-minute walk from the Old Pasadena historic and retail zone, this casual extended-stay hotel is also less than 1 mile from the Pasadena Convention Center.Modern studio apartments have cool color schemes, and provide free Wi-Fi, kitchens and separate sleeping areas, plus living rooms with pull-out sofas and flat-screen TVs. Upgraded units add up to 2 bedrooms and bathrooms; some have mountain views.A hot breakfast buffet is complimentary, as are regular happy hours. Other amenities include a fitness room, and an outdoor pool and hot tub, along with a business center, a grocery delivery service and meeting space.

Things You Need to Know

  • Guests praised the kitchenettes
  • 3 min drive to the Norton Simon Museum
  • Guests liked the friendly service, which has a concierge
  • Guests praised the breakfast
  • The fitness center has free weights
  • Guests praised the outdoor pool
  • Guests liked the bar

Feedback From Real Customers

Rebecca Bosch

Nice place, very clean and nice smellsThe breakfast is very simple but okay and the parking lot for approx 27$ per night is also fine

Staff was trying to be friendly but didn’t succeed I did not get the feeling that we were taken seriously and every question we had was annoying for the staffTwo examples: The towels at the pool were empty so my friend went downstairs to reception The ‘help’ she got was the note that there would be a rack with towels Obviously the rack was empty and we were lucky to have house keeping running around on the same floor and got towels from themSecond example: House keeping had to be requested 24h in advance We didn’t get informed about this at the check in but okay This is not something unusual for the US We stayed in total for 4 nights and after 2 nights we wanted at least fresh towels So we scheduled an appointment for the next day However, when we got back we only found a notice on the floor saying that housekeeping wasn’t possible due to high demandThis frankly is unacceptable and impudent After all, the ‘rent’ per night is fairly highWith better service I’d rate the facility much higher

Austin Rasmussen

We stayed last night, using a free night with our Bonvoy points Good location near freeway and plenty of restaurants to walk to Our room was clean and spacious

Nice kitchen area with working appliances THANK YOU for being dog friendly Our dog adjusted nicely and the employees were very nice to him (and us!) Even gave him a treat at the front deskThe breakfast was very good and there’s nice areas to sit The lady working that area that morning was super friendly and made sure everyone was doing well She’s awesome!Only complaints:• thermostat was a bit confusing Even with instructions We got it working but it was very low strength to cool the room- breakfast ended a bit early (9am)- pull out couch bed was very uncomfortable We also heard other guests complaint about it

Tatsuo Suki

This Residence Inn in Pasadena is a nice hotel for both short and extended stays The room that we stayed in was clean and had no issues with it The staff were nice and accommodating with requests that you may have

The breakfast is still a “grab and go” type of breakfast due to COVID but they do have ready-made oatmeal with all the toppings you want, which is great The giant chess set on site is rather fun to play with and the pool is typical of a Residence Inn pool – which is located outdoors, 2nd floorAll in all, a nice stay and will definitely be back to visit

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