hotels with 2 bedroom suites in Sugar Hill, GA

1. Courtyard by Marriott Atlanta Buford Mall of Georgia (3-star hotel)

About this hotel

This straightforward hotel is a 2-minute walk from the Marketplace at Millcreek and less than a mile’s drive from the Mall of Georgia.Contemporary-styled rooms offer free WiFi, desks and flat-screen TVs, plus minifridges and coffeemakers. Suites add separate living areas, sofabeds and microwaves.Social spaces include a living room-style lobby and an outdoor courtyard with a fire pit. The American restaurant serves breakfast and dinner, as well as Starbucks coffee. There’s also a business center with workstations and printers, and 1 meeting room. Other amenities include an indoor pool, an exercise room and on-site free parking.

Things You Need to Know

  • Guests praised the rooms
  • 5 min walk to Ivy Creek Greenway
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned lobbies 17 times
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Renee Young

I’m really disappointed The tub backs up with water I’m not a fan of taking a shower while wading in dirty water

I reported it in the morning and it’s now 15 hours later and not fixed I also reported that the bed has such a deep dip on one side that when you sleep on the other and roll, you actually fall into the dip I ended up sleeping across the bed so I wouldn’t fall in the dip While I told them that I could get over the bed, I could not get over the tub It wasn’t fixed and that is why I’m making sure that others hear about this experience Thank god it’s only 2 nights There is no way I could put up with it longer The front desk girl was nice, but since it wasn’t addressed, the service rating is a 3 Totally would have given the service a 5, even with a deep dipped bed, had they fixed the tub

devin elliott

They charged us for things we didn’t do And they charged us for a room we didn’t even use!!!! We had my daughter’s birthday party here We called in advance before booking to see if this would be ok

They said it would be fine We’ll long story short they were so rude to us that we ended up cutting the party short We didn’t even stay the night We asked for a refund and they said no which was ok But then the next day we were charge $600 in cleaning fees and they said we damaged the ceiling in the pool room!? The ceiling was already damaged before we came!!! And when we left I literally was on my hands and knees cleaning the room It was spotless when we left! So idk where they came up with the cleaning fee! And the damages to the pool ceiling was a flat out lie! They either don’t pay enough attention to there hotel to know the ceiling was damaged or they are just crooks which I’m sure it’s the later There is no way they didn’t know the ceiling was already damaged! I mean drywall doesn’t start sagging after an hour this takes days for the kind of damage that was there to occur So horrible place to go! Not only were they rude and disrespectful but they are lying crooks!

2. Residence Inn by Marriott Atlanta NE/Duluth Sugarloaf (3-star hotel)

About this hotel

Located off I-85, this laid-back extended-stay hotel is 1 mile from both the Infinite Energy Center and the Sugarloaf Mills shopping mall.Warmly decorated suites, ranging from studios to 2-bedroom units, feature kitchens, living areas and pull-out sofas, plus flat-screen TVs, free Wi-Fi, and tea and coffeemaking facilities.Hot breakfast and parking are complimentary. There’s an outdoor pool, a gym and a BBQ area, as well as a convenience store and a guest laundry.

Things You Need to Know

  • Guests praised the clean rooms and the kitchenettes
  • 5 min drive to The Hudgens Center for Art & Learning
  • Guests praised the friendly service
  • Guests mentioned “Housekeeping” 12 times
  • Guests praised the outdoor pool

Feedback From Real Customers

Alexis Walls

The staff at this hotel was incredibly friendly and the pool area was a beautiful escape to the outdoors I enjoyed being within walking distance to Marlows Tavern, though it was a little pricey My room was incredibly humid

I washed some quick-dry clothing and hung it to dry in my room and 24 hours later it was still wet The hotel was having some sort of issue with their water because when I arrived the water was off for a period and several days later i returned to my room to find it had been turned off again and stayed that way for a half hour The cleaning staff removed a bag of recycling that i was saving to dispose of properly as well as a reusable shopping bag from my room during cleaning One afternoon, after having hung the do not disturb tag on my door knob, I returned to my room to find a note slid under the door that said it had been cleaned It looks like this hotel has gotten great ratings in the past so it seems my experience was unusual, but I hope they will make the changes needed to improve conditions

Todd Brown

We stayed at this property 3x while selling and moving and waiting for a new home to be built in 2021 and early 2022 We stayed a total of almost 8 weeks We were always treated like family by everyone working there

Every request was handled quickly The room and bed were terrific They even had tech support help us connect our Apple TV in our room Housekeeping and front desk and maintenance and the breakfast team were all amazing

Todd Trader

Very nice room for extended stay The layout was comfortable that gives separation of living space The location of my room had a great working view

The beautiful landscaping softened the experience overlooking the magnolia and crape myrtleThe pool area was nice, but some of the cushions need replaced as we’re showing stains The pool itself was very relaxing and invitingThe staff was always warm and polite Eager to make the stay enjoyableFor me the bed pillows were the best comfort for my sleep Nothing wrong with the mattress I prefer a mattress with a little more firmness and these were very plush and soft Sadly for me, with a little extra around my midsection didn’t give me the support I realized I really need for a good night sleepThe breakfast was ok Nothing special and not really a satisfying start to the dayOverall, if and when I’m back to this area of NE Atlanta, I won’t hesitate staying here Very clean and quiet

3. The Hotel at Avalon, Autograph Collection (4-star hotel)

About this hotel

Opposite the Avalon retail, corporate and residential complex, this modern hotel with a concrete and brick exterior is less than a mile from State Route 400/Turner McDonald Parkway.Cozy rooms feature free Wi-Fi, HDTVs and minifridges. Suites add living and dining areas. Some provide 4-poster beds, fireplaces and balconies. Kids stay at no charge with an adult. Room service is offered.A gym is on-site, as is a rooftop pool surrounded by shaded sunloungers, cabanas and a furnished lawn terrace. A contemporary restaurant/bar serves breakfast (fee). A conference center has 18 event rooms, including a ballroom. Parking is available (surcharge).

Things You Need to Know

  • Guests liked the rooms
  • 8 min drive to Verizon Wireless Amphitheatre at Encore Park
  • One of the few hotels in the area with 24-hr room service
  • Guests mentioned lobbies 63 times
  • Guests liked the breakfast
  • Guests praised the fitness center
  • Guests praised the nightlife
  • Guests liked the bar

Feedback From Real Customers

Jason Bucky Etherton

This is a beautiful hotel in a very nice location My wife and I enjoy spending time here and being able to walk and explore the area The rooms are modern and have plenty of plugs for our electronics

The staff are excellent and we felt very comfortable and safe during our stay I would highly recommend this hotel The area around the hotel provides great shopping and dining to explore

Patricia Stewart

Top rate hotel It is in a good location but very difficult to find as it is at the end of the street located in a nice shopping area complete with department stores, boutiques, restaurants and a movie theater! The rooms are nice and airy with lush robes with the hotel name I love the nice flat screen tv encased in a nice picture frame

The small refrigerator has a bottle opener on the side of it The beds are very comfortable and the bedding is nice and lush The rooms are well appointed indeed

D E Mullis

The Hotel at Avalon is a beautiful vibrant facility with flexible event space Really wonderful, attentive staff who seemed to enjoy their work They were very intentional about creating an engaging atmosphere in the lobby

Well done!Avalon is a walk up town center area with a very nice collection of retail, restaurants, & movie theater all just steps away from the hotel Some might be comforted to know there is a full Starbucks onsite and I highly recommend trying the South City Kitchen, also located in the hotel

4. Home2 Suites by Hilton Lawrenceville Atlanta Sugarloaf (3-star hotel)

About this hotel

Set opposite a residential development, this straightforward all-suite hotel is a mile from both Interstate 85 and the Hudgens Center for Art & Learning. The Southeastern Railway Museum is 7 miles away.Relaxed studios offer kitchenettes, Wi-Fi and flat-screen TVs, as well as sitting areas with sofabeds. The 1-bedroom suites add separate living rooms.Amenities include an outdoor pool, a fitness center and coin-operated laundry facilities, plus a fire pit and barbecue grills. A breakfast buffet is also available, as is parking.

Things You Need to Know

  • Guests liked the rooms, which have kitchenettes
  • 4 min drive to The Hudgens Center for Art & Learning

Feedback From Real Customers

Michael Canning

First time staying in this brand of hotel and it was good I would go higher but was a little disappointedThe staff were really nice and helpful

The rooms are big and roomy, and ours was clean Only complaint about the room itself was that there was not a coffee maker I went to the front desk and told them as I didn’t want to be charged for something not there and I had to pay 50 extra per night as a security deposit No biggie until the coffee downstairs was always running out The front desk said they’d get one to the room That didn’t happen, so that night I told the night person She said she’d have someone bring one next morning That didn’t happen so I asked the cleaning lady and she made it happen Things were going great and then 6am, the day we were to leave and drive a good distance the dog in the room beside us started barking Not a deep bark or soft bark, no it was loud I recorded this high pitched bark and it was so irritating It continued until we finally checked out at 9 I told the desk at 6:45 and the response I got was, they would call the owner but they are a pet friendly place That’s fine, but what about human friendly? Do the humans paying for a room not count? The owner couldn’t be reached of course I was so tired as a result and really changed the mood of the whole day and made the hours of driving quite a bit worseThe location is good, and the pool was clean and kept well Breakfast was good, although I do like sausage or bacon, which there was none The waffle bar was great though As mentioned, coffee ran out constantly so maybe have 2 of them rotating?As mentioned, the place was friendly, and clean Just a few things to work on, follow through on customers requests, and figure out a way that if you’re going to allow pets make it where the pets don’t interfere with non pet people’s comforts Fyi I do have a dog, and don’t travel with him for this very reason, it’s called respecting others

Lulu

Rooms were quiet Nice patio in front and in back by pool Front desk lady was very nice at check in

The others working front desk were not as friendlyCheck bed! Bedding was not clean/changed from previous person stay Housekeeping manager came to changed beddingWill be staying here again for upcoming trip and will update / rate next stay……

Charmaine White

I would NOT recommend staying here The location itself is okay but the staff has made this experience a nightmare! I stayed here in January Before my reservation was over I was admitted to the hospital with a medical emergency

With that being said I still had a few items in the room I was staying in My father tried calling on my behalf to get my items while I was still in the hospital My missing items include a brand new galaxy tablet, a ring light, 3 books, and a few other small items When my father called the hotel they LIED and claimed there was no record of my stay at all I was forced to wait until I was discharged to try locating my items myself I was discharged almost a month later and I went to the hotel myself I was corresponding with the housekeeping manager, Thania, who couldn’t find any of my items and told me it was possible that they threw them away How is it possible that new expensive items like a galaxy tablet and a ring light just disappear? She gave me the run around for weeks After a lot of back and forth she finally told the general manager Jeah Knight about the situation She had the WORST attitude and talked over me the entire conversation She said she would investigate and reach out to me It’s now been another month with no follow up whatsoever It definitely feels like a cover up to someone in their staff stealing my items or carelessly throwing them out Being that there are no cameras in the hotel anything could have happened I regret staying here because I know I would still have all my items if I chose a different hotel with a more honest staff I am going to report them to the BBB and hope for the best This has not been good for my recovery at all!

5. Courtyard by Marriott Atlanta Duluth/Gwinnett Place (3-star hotel)

About this hotel

Off Interstate 85, this modern hotel is a 7-minute walk from shopping at Gwinnett Place Mall and a 4.1-mile drive from gigs and sporting events at The Arena at Gwinnett Center.Contemporary rooms offer free WiFi and TVs with premium cable channels, plus desks and coffeemakers. Suites add separate living areas and minifridges.Social spaces include a living room-style lobby and an outdoor courtyard with BBQ grills, plus an American restaurant serving breakfast. Other amenities include a seasonal outdoor pool and an exercise room, plus a business center, meeting space and free parking.

Things You Need to Know

  • 7 min drive to McDaniel Farm Park
  • The hotel has a concierge
  • One of the few hotels in the area with a restaurant
  • Guests mentioned “Bistro” 11 times
  • Guests mentioned lobbies 27 times
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Allen Henley

Excellent customer service! Everyone was very pleasant Our room was clean and was excellent! It was a quiet weekend here in GA The bistro is a must when here

During the time of this review, the bistro is closed at dinner hours, but breakfast is open full force! The food was delicious This hotel is in a great location to everything Nothing is too far! Might become a member after this since I’ll have to make quarterly trips to Duluth Enjoyed the stay!

Hubert Chen

If you are a Marriott Bonvoy member, look elsewhere I am a Platinum Elite member (1) was not greeted as platinum elite [which is fine] (2) was not offered the bottle of water that always comes with platinum status (3) when I asked if there was anything offered to platinum elite members the lady said no

She never acknowledged or thanked me for my stay I travel to hundreds of hotels, this is the worse front desk service I ever received It is July 19 2022 evening for any management reading thisThe elevator is very far from the front desk My key didn’t work When I went downstairs to tell the lady, she had me wait about 15 minutes while she checked in 4 other patrons and then finally called someone to help meYes, I paid for the water that I normally get free at every other Marriott hotel I’ve stayed atIs complaining about $5 water petty? Maybe But if you stay 50+ nights per year with a hotel chain, is withholding $5 water even pettier? yes

Felicia Jones-Shaw

Reported Unresolved Case #351896878 We were given a musty, moldy-smelling room with a broken door handle and a malfunctioning air conditioner upon check-in They would not allow me to use my digital key and forced me to take room keys

I was told this was because of fraud at their hotel I tried my best to work things out with the hotel BEFORE calling Customer Relations, but they were rude and of NO assistance before opening my case So, after the second night of myself and my 12-year-old nephew, both of us having asthma, not being able to breathe, and I’m still trying to recover from having COVID and the room staying at or above 75 degrees, I called Customer Relations for assistance Eventually, the hotel moved us to a new room, BUT this room was worse due to a lack of available outlets, outlets sparking, a roach infestation, and a bathtub needing assistance I had earned and paid for extra points to take advantage of the 5th night free, but I checked out early and booked a two-night stay at a Tru by Hilton hotel (staying an extra day because the room and staff were SOOOOO amazing, and I needed a day to regroup) I didn’t even tell them what had happened at Marriott because I was trying to calm down Oh, and I could use my digital key at Tru by Hilton and do EVERYTHING without needing assistance from the hotel staff Isn’t this why they are available to guests (which helps minimize the risks of contracting the coronavirus that is STILL killing and impacting people’s lives)?

6. Home2 Suites by Hilton Buford Mall of Georgia (3-star hotel)

About this hotel

Set in a business park, this straightforward all-suite hotel is 10 minutes’ walk from the Mall of Georgia, a 13-minute walk from Mill Creek Nature Center and 2 miles from Interstate 85.Colorful, casual studios provide Wi-Fi and flat-screen TVs, plus kitchens, and sitting areas with sofabeds. The 1-bedroom suites have separate living rooms.Amenities include a convenience store, a gym and an outdoor saltwater pool, plus guest laundry facilities, and a furnished terrace with a BBQ area. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the kitchenettes
  • Guests praised the rooms, which have minibars
  • 6 min drive to Ivy Creek Greenway
  • Guests liked the service
  • One of the few hotels in the area with a restaurant

Feedback From Real Customers

PhOtOg

Excellence award goes to this specific Hilton hotel We have stayed in this hotel on multiple occasions probably totaling over 30 days or more at this point We appreciate the accommodations they made for our four legged babies and their helpful friendly faces that greeted us at the door each time

They made check in and check out simple and fast Our rooms always were clean and super comfy! I highly recommend staying at this Hilton if you have a chance!

Alexis Wheldon

Family of 6 here The staff were all super Accommodating and friendly The room was extremely clean I felt good knowing my kids were sleeping in the bed and using the pillows and sheets

The shower was very clean also There was a lot of variety in the free breakfast they offered My kids were fed and satisfied They had actual food for breakfast and not just packaged breakfast bars like other hotels we’ve stayed at I would definitely recommend this hotel and stay here in the future

Rachel Weanie

A recent stay here was perfect for our family The room had a mid-size fridge, dishes, and even a dishwasher Everything was clean and in working order

The breakfast was a little lackluster and the pool was occupied past posted hours (with our window directly above it) on one weekend evening while we were there They’re operating on minimal staff which can feel a little strange when no one’s at the front desk, but we were always able to get help when needed

7. Hampton Inn Peachtree Corners Norcross (3-star hotel)

About this hotel

Next to a business park, this modern hotel is a 10-minute walk from the Market Place Shopping Center and a 3.6-mile drive from the Pinckneyville Park and Soccer Complex. It’s also 21 miles from downtown Atlanta.Casual rooms include free Wi-Fi and custom-designed beds, plus both full and lap desks (for working on the bed), flat-screen TVs and coffeemakers.Free perks include a hot breakfast buffet and weekday breakfast bags to go, plus parking and a weekday local shuttle. There’s also a gym, an indoor pool, a business center and a coin-operated laundry.

Things You Need to Know

  • 10 min drive to Brook Run Park
  • Guests praised the friendly service
  • Some guests complained about the furniture
  • Guests praised the restaurant
  • Guests mentioned “Housekeeping” 12 times
  • Some guests disliked the lobby
  • The fitness center has weight machines
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Jonathan Sandidge

Nice Hotel overall! Hot Breakfast with plenty of selection Room was cleanish however there was room for improvement, Several Spots that could have used more dusting but other than that not too bad Would have been nice to have a microwave in my room instead of having to walk all the way down to the lobby just to use the microwave

Other than that though everything was great, Pool was nice and warm and staff were very friendly and were very helpful and accommodating to my needs Would stay again!

Luciana Smalls

The staff is friendly and helpful The TV worked for two nights and then stopped working A staff from the front desk attempted to correct the issue earlier in the day; however, when I called the front desk later in the evening, the only option offered was to change the room which was after 8 PM at night

I did not want to pack up and move to the other room I understand there is no maintenance person on site I appreciate the free breakfast; however, the food was cold both morning The hotel is located in a beautiful area and nearby there are shopping stores and restaurants It is located close to the city My family enjoyed the pool The bed was comfortable On my way to check out, there was no one there I dropped the card off and left I was disappointed overall with my experience

Julianne X

It’s not the staffs fault that this hotel needs some updating! The carpet had a lot of stains, the furniture chipping, doors also very worn along the bottom One other issue was the absence of front desk staff at times and no one answering the phone promptly, until I called three times and just let it ring until someone answered! That was on Fri May 6 in the early afternoon This was not the weekend if one wanted to relax quietly

There was reportedly a large birthday party Plenty of noise, talking, cussing, children running up and down the hall very late in the night And all the talking and carrying on from the floor beneath me was bothersome My next door neighbor must have been partially deaf because the sounds from his TV we’re very loud, as if the walls are paper thin I choose this location thinking it was going to be quiet and relaxing NOT!! Anyhow, despite my complaints, I’m giving the hotel 4 and 5 stars On any other weekend, it might have been a perfect stay!!

8. Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf (3-star hotel)

About this hotel

In a commercial area, this polished all-suite hotel is 13 minutes’ walk from concerts and events at the Infinite Energy Center, and 2 miles from Interstate 85.Warm suites provide complimentary Wi-Fi, HDTVs, minifridges and microwaves, plus living areas with sofabeds. Upgraded suites have Keurig coffeemakers. Room service is available.Freebies include parking, a breakfast buffet, and evening drinks and snacks. There’s a modern restaurant. Other amenities consist of a heated indoor pool, a gym, and a terrace with a fire pit. Event space includes a ballroom.

Things You Need to Know

  • Guests praised the large, clean rooms and liked the beds
  • 11 min walk to The Hudgens Center for Art & Learning
  • One of the few hotels in the area with room service
  • Guests praised the modern restaurant
  • Guests liked the lobby, mentioned 36 times in reviews
  • The hotel has a nightclub
  • Guests praised the indoor pool
  • Guests liked the bar

Feedback From Real Customers

Alissa Greenwood

We had a good stay at this hotel* The rooms were clean and well-appointed (Although note that the pullout sofa was not comfortable for sleeping

)* The hot breakfast was good, however I would have appreciated some healthier options* The pool area was clean, if a little cold* The public spaces were comfortable with ample private booths* All staff was friendly and helpfulWe would definitely stay here again

Joshua Paquette

Pros: The hotel was clean, the staff was friendly, the room was spacious, clean, and fairly quiet Felt upscale and very pleasant upon arrival It wasn’t very hard to get to the hwy and there were attractions close enough to do and see

Breakfast was great! The pool was nice because you didn’t see a lot of kids/young adults hereCons: Marijuana and cigarette smoke on our floor 2 out of 3 nights Marijuana could be smelled, and was quite noticeable, inside of our room Water pipes randomly squawk (fairly loud) The restaurant was closed completely 1 night Open for “fried foods only” a second nightIf you plan on spending most of your time in downtown Atlanta I would suggest looking closer to downtown as the traffic is pretty thick But if you’re okay with staying on the outskirts this is a nice place to stay Great food in Duluth too

Mike Munoz

Great experience coming here with my family of 5 The and the staff was very welcoming The pool was also really clean and a great place for my kids to get that extra energy out after being in the car for 10 hours

My only suggestion would be to have some sort of pancake or waffle option on the breakfast menu Corn beef hash and on-demand omelettes are absolutely amazing, but it wasn’t some thing that interested my younger kidsThank you guys again for the incredible service I also want to mention that the hospitality staff for breakfast went above and beyond to make us feel welcomed The gentleman that was making the omelettes really made my son‘s day and how he engaged with him and the wait staff made us feel like we were the only people eating breakfast this morning Again, I really appreciate Embassy suites Put so much energy into hiring such great people Thank you

9. Courtyard by Marriott Atlanta Alpharetta (3-star hotel)

About this hotel

This roadside hotel is a 4.3-mile drive from the Verizon Wireless Amphitheatre at Encore Park and a 4.7-mile drive from the North Point Mall.Contemporary-styled rooms offer free WiFi, desks and flat-screen TVs, plus microwaves, minifridges and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner, as well as Starbucks coffee. There’s also a 24/7 business center with workstations and printers, and 4 meeting rooms. Other amenities include a seasonal outdoor pool, an exercise room and on-site free parking.

Things You Need to Know

  • Guests liked the large rooms and praised the beds
  • 13 min drive to Verizon Wireless Amphitheatre at Encore Park
  • Guests liked the service
  • Guests mentioned “Bistro” 11 times
  • Guests liked the lobby, mentioned 14 times in reviews
  • Guests praised the fitness center
  • Guests praised the outdoor pool
  • Guests praised the bar

Feedback From Real Customers

Deidre Jackson

I am so underwhelmed by this hotel I had high hopes that it was going to be nice based on the reviews but it wasn’t We checked in at night and the outside was dim and needs more lighting

The hotel is also located in a cute neighborhood and is located near a lot of shopping and restaurants The best part of this hotel is the lobby area It was well lit and vibrant nothing like our room Here are my issues with the room As soon as we walked in the smell of old smoke hits you in the face The decor in the room is outdated, it gives you dungy basement vibes The sheets felt damp, I guess it was because they had the air on 60 degrees to try to eliminate any smells The bathroom had spots of mold and the wallpaper is bulging in certain spots Also, you have to pay for breakfast, it’s not complementaryAfter a long drive, I just wanted a clean room with clean sheetsI don’t think that I’ll be staying at another Marriott and I definitely would not recommend this hotel to anyone

Y L

The hotel is well located and the staff are pleasantHowever, they are currently undergoing some renovation work insidep, so on the way to your room you will come across the workThe laundry doesn’t work and the staff doesn’t seem to care (they told me that another guest had already informed them about this problem a few days ago but nothing was done)

The room is quite simple but the shower ventilation makes an unbearable noise, it sounds like a diesel engine starting!

ChristInMe }

Integrity and kindness are lacking in this establishment My daughter and I arrived in the evening of 5/14/22 around 11:30 pm

We had traveled a good distance and were ready for bed I assumed the process to check in would be fairly quick due to the fact that I had paid in advance online When I approached the front desk the woman seemed nice and asked if I wanted to use the same card I paid with for an incidental fee, but never informed me of what that fee would be I said no, being that I had brought a different card with me and pulled it out to hand it to her She received another call in that moment while assisting me, and instead of putting them on hold, she begin to assist them I then saw a notification hit my phone for a transaction of $180 for the Courtyard Marriott that was declined It happens a second time, in the meantime she is still on the phone with someone else When she got off the phone, I inform her that I paid for the room already and asked why she was taking an additional $180 out? The total was supposed to be $147 for one night She informed that due to me deciding to use a different card for the incidental fee she canceled the entire thing and was charging me again However, none of what she was doing with my money was discussed with me before doing it, also she ran that same card for a higher amount without explaining the charges I never got an answer as to why the total was $180? I checked my account to see if the money had come back on my card and of course it had not It takes at least 5 to 10 business days I was so frustrated but remained calmed and asked her what I needed to do, she said nothing She handed me my key and sent me on my way Upon entering the room, the bathroom had not been cleaned well My daughter took the sofa bed, but when pulling it out there was no plastic covering over the bed and therefore it was very dirty There were no sheets left for the bed It looked like someone had urinated on the bed several times There were bugs in the corners of the couch as well My daughter had to sleep with me I woke up to several transactions for different amounts on my card that she had tried to process, due to her mistake When the money that you took and then canceled without telling me is put back on my card, you can take it out again I am a hard working single mother, you can not do what you please with other people’s money This company is not trustworthy I’ve called several times and asked for a manager but no one will return my call I do not recommend this hotel and will never use them again in the future!

10. Holiday Inn Express & Suites Buford-Mall of GA, an IHG Hotel (2-star hotel)

About this hotel

This modern lodging is less than a mile from I-985 and a 15-minute walk from the Mall of Georgia.The straightforward rooms come with desks and flat-screen TVs, plus kitchenettes. There’s also free WiFi and high-pressure showerheads in the bathrooms, plus kids 19 and under stay free with an adult. Suites add separate living spaces with pull-out sofas and whirlpool tubs.Amenities include a free breakfast bar, outdoor pool and fitness center, as well as a business center and on-site parking.

Things You Need to Know

  • Guests mentioned the rooms are clean
  • The rooms have TVs
  • 6 min drive to the Gwinnett Environmental & Heritage Center
  • Guests praised the friendly service, which has a concierge
  • The fitness center has free weights
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Jenny Ortiz

If I can give a NO STAR it would be better!! Had the worst experience ever!!! I checked in on June 30th the first night was ok beside the fact that there was no welcoming or greeting at front desk During the days I stayed at this so call “ NOT A SERVICE HOTEL” they didn’t provided housekeeping during the day my spouse and I stayed there On June 2nd I called front desk to see what was going on with housekeeping

I asked why wasn’t our room cleaned She stated that there was hardly no one to clean the rooms meaning low staff I asked ok may we please have at least some clean towels and refills for outlet coffee k-cup machine Front desk said : “Well this is not a 5 star hotel where we provide services to your door step”!!! I was like whattttt!!! Excuse me like seriously She obviously said that with a nasty attitude!! I was on room # 132 from June 30th – July 4th!!! Never did they care or said sorry They never ever went to our room I spend $77969 to be exact for those 4 worst day of our life! Please if you want to be treated nice and want to have your room clean please don’t spend your money at this place at all!!! I wish I can get all my money back!! If I can dispute this transaction with my bank trust I will!!!!

11. SpringHill Suites by Marriott Atlanta Buford/Mall of Georgia (3-star hotel)

About this hotel

Opposite the Mall of Georgia and just off Interstate 85, this informal all-suite hotel is 1.9 miles from sporting events at Coolray Field and 8.6 miles from Rhodes Jordan Park.Straightforward suites have free WiFi and 42-inch flat-screen TVs with premium channels, plus desks, and separate living areas with pull-out sofas. Kitchenettes provide coffeemakers, minifridges and microwaves.A hot breakfast buffet and parking are free. There’s also a seasonal pool, a hot tub and a fitness center. Other amenities include 1,495 sq ft of meeting space, a business center and a barber/beauty shop.

Things You Need to Know

  • The rooms have kitchenettes and minibars
  • 9 min drive to Treetop Quest Gwinnett
  • Guests mentioned the rooms are large but unclean
  • Some guests disliked the bathrooms
  • Guests liked that this hotel is near shopping
  • Guests liked the friendly service
  • Guests praised the breakfast
  • The fitness center has weight machines and free weights

Feedback From Real Customers

Lulu Princess

Great location Our first room was fantastic , but had to move because the bed was extremely extremely itchy The front desk was very accommodating

We moved to a different room and that one smelled like cigarettes The curtains had some white floury texture to it, I honestly was scared to touch it We brought our Ozone machine, asked if we could use it they said yes offered to move us but when we went to see that room, it smelled like wet towels Decided to stick with the other room I’m being honest, breakfast was horrible The food was super dry, or hard or just didn’t taste good House keeping was cordial I’d say it felt more like a motel 6 than a hotel The hotel Atmosphere was ok, my thinking is they need training and employee recognition Overall it was an B+ Mostly because the mall was across and they have plenty of different places to eat and super close to the highway

Patricia Wiles

Very nice souls Ok, for those for whom “the bed tolls”-THIS IS THE PLACE We make many trips back and forth from NC-FL

and we’ll stay here again The beds are a far better experience than one usually encounters Thanked the nice lady at the desk before departing Also, the breakfast bar is several notches above what is generally offered Some” Euro touches” with cold cut/cheese offerings which can be enjoyed on a slice of nice whole-grain bread rather than the white mush usually rendered Yea! They permitted our small dog There is a fee charged and refunded if no damage is noted They don’t keep it long It is already back rebated back after our stay last evening We’ll stay with these folks again joyfully Stay here You’ll be glad you made the choice and so will your tired body after a night on those nice beds!!!

Candice Perez

I was working across the street and the company I work for had paid for me to stay overnight at this hotel I had stayed in a SpringHill Suites before so I thought I would be fine staying in another one I was terribly wrong about that

The customer service was horrible I tried checking in and the desk clerk asked for the card on file I explained to them that it was a company card which was not in my possession because someone else books the hotels for our employees I also explained to the desk clerk that my boss should have already verified the card and I have never had a desk clerk ask for the company card before She asked for a phone number or email so she could get in touch with the person who had the card and asked me to take a seat and wait I was on break and really just wanted to get my personal things out of the card before it got dark I couldn’t do that without confirming the card that had already been confirmed apparently I called the hotel a few hours later which was like 7pm by then and asked if she had heard back She stated no but if I wanted to stay at the hotel she suggested putting my personal credit card on file until they heard back I declined that option because I would have had one problem on top of another I finally got in touch with my boss and she called the hotel to fix everything but she told me before she called that she had already confirmed the card that morning right after booking it The experience was so ridiculous I asked to never be booked in that hotel again If I could give zero stars I would If I knew the desk clerks name I would also post that here but all I can identify her with is having three nose studs on the right side of her face And at one point the general manager was standing next to her and just looked at me while the situation happened She did nothing to help either The room I stayed in was also musty smelling and the couch was gross with stains on itI stayed in the Country Inn and Suites down the road a few days later because I had to come back to the area and they were great with no problems

12. Homewood Suites by Hilton Lawrenceville Duluth (3-star hotel)

About this hotel

This extended-stay hotel off Interstate 85 is 0.3 miles’ drive from shopping at the Sugarloaf Mills retail center and a 1-mile drive to the Gwinnett Performing Arts Center.Traditionally furnished rooms, from studios to 2-bedroom suites, come with fully equipped kitchens, dining tables, pull-out sofas and free WiFi, plus flat-screen TVs with premium channels.Free hot breakfast is provided, as well as complimentary light dinner and drinks (Mon-Thurs). There’s a 24/7 convenience store and a free grocery shopping service, plus a business center and coin laundry. Additional amenities include an outdoor pool, fitness center and putting green.

Things You Need to Know

  • The rooms have kitchenettes
  • 5 min drive to The Hudgens Center for Art & Learning
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • Guests mentioned “Housekeeping” 12 times
  • Guests mentioned “shopping malls” 12 times
  • Guests praised the breakfast

Feedback From Real Customers

Ang Estrada

This was a late night, last minute stop and although it was expensive on a weekend, they were almost sold out so we got the last room It was nice, clean, spacious and well equipped It has a good size kitchen area complete with a large refrigerator, silverware and dishes

The separate living area has a pull out sofa and the king bedroom had plenty of space the separate sink area outside the bathroom is helpful The water pressure was great and there was plenty of hot water The location was easy not far off the highway but we could still hear the highway noise at night The pillows and towels were soft and nice quality The place was clean and well maintained overall Breakfast was pretty good with eggs and rosemary potatoes as well as the ever popular waffle makers that had a long line Staff was friendly at check-in late at night The area felt safe and clean We would definitely stay here again

13. DoubleTree by Hilton Hotel Atlanta – Alpharetta (3-star hotel)

About this hotel

A 2-minute drive from US Highway 19, this modern hotel in suburban north Atlanta is a 9-minute drive from the Verizon Wireless Amphitheatre.Flat-screen TVs with premium cable channels, free WiFi and coffeemakers are offered in each room, as well as contemporary decor and custom-designed beds.A bistro restaurant serves buffet and Southern-style a la carte breakfasts, plus dinner Mon-Thurs. There’s also a fitness center and pool. Other perks and amenities include a free local shuttle (weekdays) and parking, a meeting room and a business center.

Things You Need to Know

  • 11 min drive to Verizon Wireless Amphitheatre at Encore Park
  • One of the few hotels in the area with room service
  • Some guests disliked the furniture
  • Some guests complained about the bathrooms
  • Guests praised the friendly service
  • Guests mentioned “cookies” 22 times

Feedback From Real Customers

TeQuilla Berry

Great location and stay The front desk evening attendant was welcoming, courteous, and attentive during our stay on August 19, 2022 We observed him several times cleaning and sanitizing the common areas as visitors entered and exited the building

The rooms were small but clean and just right for two adults and an 8 and 7 year old Nice, quiet location near various restaurants both fast food and dine-in We will definitely be back when visiting Alpharetta

D Elliott

I stayed at this Doubletree for 2 days in the middle of the week Luke at the front desk was extremely accommodating My room appeared clean but had a pair of dirty socks behind the headboard, and Starbucks cups and half drank orange juice in the refrigerator that I discarded myself

I used my $15 food/beverage credit as a Platinum member on the breakfast once Breakfast was outstanding Buffet was great and serviced very well Hotel is in a nice locations, everything you need in nearbyThe cleaning staff is obviously not very attentive

Robyn LC

I was a bit surprised staying here, not necessarily at the issues but how the staff didn’t seem to care or fix the issues The building is older, and the rooms appear nice, however when we took off the duvet there were some really gross stains I checked under the sheets to see if they were just stained sheets or they just didn’t change them

The stain was soaked through to the bedcover underneath the sheet, so I knew they didn’t change them It was honestly pretty nasty They wouldn’t deliver sheets to the room, so we changed them ourselves No apology or act of surprise, nothing The carpet was also sticky, like they had sprayed chemicals all over it and didn’t clean it up Way too overpriced for the quality you get, and please note breakfast isn’t included My boyfriend ended up paying $19 for eggs that were over cooked and 1 strip of bacon Y’all can keep the check-in cookie and water bottle… I’d rather just have a clean place to stay and employees that don’t treat you like it’s an inconvenience to sleep on a clean bed

14. Atlanta Marriott Alpharetta (4-star hotel)

About this hotel

Off Highway 19, this informal hotel is 5 miles from events at Ameris Bank Amphitheatre and 7 miles from Topgolf entertainment complex.Featuring soundproof windows, the unfussy rooms have free WiFi, flat-screen TVs and iPod docks, plus tea and coffeemakers. Club-level rooms add access to a private lounge with continental breakfast and evening appetizers (no extra cost), while suites provide living rooms and minifridges. Room service is available.Parking is complimentary. There’s a warmly decorated restaurant with a bar, and a cafe. Other amenities include a convenience store, a gym and 2 pools (1 is indoor), as well as event spaces.

Things You Need to Know

  • 10 min drive to Verizon Wireless Amphitheatre at Encore Park
  • Guests liked the friendly service, which has a concierge
  • Some guests complained about the air conditioning and the kitchenettes
  • Guests praised the warmly decorated restaurant
  • Guests mentioned lobbies 40 times
  • Guests liked the fitness center, which has weight machines
  • One of the few hotels in the area with a hot tub
  • Guests praised the bar

Feedback From Real Customers

K M

It’s a lovely clean hotel with attentive and very accommodating staff No in-room service due to the pandemic currently, no buffet style at the breakfast either but you can sit down at a table and order the breakfast from the menu to be served Coffee/Juice refills

There’s a snack bar near the reception, and a lovely swimming pool Wonderful amenities just a few minutes away from the hotel (Avalon)

Erik Svendsen

The front desk was very friendly and attentive The pillows on the King Size beds are HUGE and super soft I tend to prefer firmer pillows

I asked if they had a normal sized pillow and right away they sent some up that go on a queen size bed In the mornings, I had the pleasure of speaking to Sandy who is PHENOMENAL She works behind the coffee bar and is VERY FRIENDLY, outgoing, and attentive I would definitely recommend this hotel to anyone visiting the Alpharetta/Atlanta area

Angelia Bowdre

When I tell you I don’t have anything negative to say about this location! 🙌 It was Fabulous! Fabulous! Fabulous! 💯The two gentleman at the front desk were superb in every way🙌 They were very helpful, very friendly and very knowledgeable When we first arrived, our TV did not work in our room

I called the front desk and shortly the maintenance guy got right on it He made sure we got a new room and stayed to make sure our TV was working The hotel itself is beautifully decorated! I hate that I didn’t get a chance to spend more time there The hotel has a bar, indoor pool and a fitness room The location is great! It is close to the interstate I am definitely making plans to stay at this hotel again!🙂

15. Sonesta Simply Suites Atlanta Gwinnett Place (2-star hotel)

About this hotel

Off Interstate 85, this relaxed all-suite hotel is 4 miles from the Southeastern Railway Museum and 18 miles from downtown Atlanta.Straightforward suites feature free Wi-Fi, flat-screens and DVD players, plus kitchens and desks. The 1-bedroom suites add separate living areas.Parking is complimentary. Other amenities include a 24-hour gym, a business center and a coin-operated laundry, as well as a BBQ area. Pets are welcome for a fee.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • Guests praised the kitchenettes
  • 8 min drive to McDaniel Farm Park
  • Guests praised the friendly service
  • Guests mentioned fitness centers 11 times

Feedback From Real Customers

NEKA T

This is my second time staying at this location ( traveling for work) and I’m happy I found this placeWhat I liked:*The staff was really accommodating*Clean rooms, hot water* Welcoming and love the fact that the lobby is always decorated according to the holidays☺️** I felt safe being a solo traveler **What I didn’t like: parking sucked at night

give ‘em a try… Hopefully your stay will be just as pleasant

Najeeb Alwakeel

I worked at simply suites for 2 years through the pandemic I thought I was doing a good job covering multiple shifts However I was forced out because I would not lie to customer and she didn’t like the truth

And just like I told the manager if I had the same situation I would react the same way I know the hospitality industry is servitude at it’s purest form in 2022 However I learned in my youth that it is better to tell the truth even unpopular because at least you can be prepared I worked in hospitality for 12 years from bottom to top I will not put another day in the industry

Mark Van Tassell

My wife and I stayed here for OVER ONE YEAR and finally had to move out because of all the loud noise upstairs and loud slamming doors We spoke to the general manager but she likes here title but not the responsibility She did NOTHING so we moved out

Most of the office people are the ones slamming the doors too We also observed how poorly the staff treated the housekeeping employees We will NEVER stay at another Sonesta hotel again, EVER!

16. Sonesta Gwinnett Place Atlanta (3-star hotel)

About this hotel

Off Interstate 85, this laid-back hotel is 2 miles from the McDaniel Farm Park and 4 miles from the Southeastern Railway Museum.Straightforward rooms feature free Wi-Fi, flat-screen TVs and coffeemakers. Studio or 1-bedroom suites add living areas with sofabeds.There’s a relaxed restaurant, a bar and a lounge. Other amenities include a fitness center, a hot tub, an indoor pool and a seasonal outdoor pool, in addition to meeting and event space. A breakfast buffet is available for a fee.

Things You Need to Know

  • 9 min drive to McDaniel Farm Park
  • One of the few hotels in the area with room service
  • Some guests complained about the kitchenettes
  • One of the few hotels in the area with a restaurant
  • Guests mentioned “the gift shop” 19 times
  • Guests praised the lobby
  • Guests praised the breakfast
  • Guests praised the views

Feedback From Real Customers

R.C.

This was a great stay The staff was amazing and showed nothing but the best when dealing with me A couple tried to skip me in tried to skip me and the manager let them know I was first

I appreciated him for that so much The room was clean, fairly large, and I had a good view There is a large lobby area and they have computers for use

Brittany Shaw

We enjoyed our stay here We had a suite It was nice, clean, quiet, and right by the pool

The room had a full kitchen, stocked with dishware, and cooking essentials, and coffee items,no machine Our stay was good, but it could’ve been better Our sliding door in the bedroom was broken and wouldn’t open We booked the room with a extra sofa bed for 5 guest, but the room wasn’t prep for it It was no extra bedding for the sofa bed and the bathroom only had enough for 3 guest Our room never got cleaned so we inquired at the desk Housekeeping didn’t come until the day before checkout, it was pointless to have them clean then, after we already been there for 4 days Between daily showering, the pool, and already being short on towels and washcloth, we constantly had to go to the desk to get clean and dry ones Due to the lack of housekeeping and having a toddler it was constant crumbs on the floor, but not a broom in the room I wished I brought my hand sweeper so I could’ve swept it up myself We did dump our trash,fortunately a larger trashcan was right outside the door We was told that housekeeping only comes to our floor once a week, Saturday Housekeeping should definitely be tailored to the duration of the stay of their guest to ensure this doesn’t happen againOther than that, it’s located in a great area, with many restaurants and shops nearby It was only 20-30 minutes from the places we needed to go We will return, I just know what to expect next time

Crystal Perez

This is one of the worst experiences we’ve ever had Our first room smelt old and dirty The TV did not work and they had someone come up to the room around 10pm to change it out

There was also no hot water When we complained about the hot water they stated it was because there were so many people in the hotel We reported all of this the next day and absolutely no responsibility was taken by the staff We were given the same room we had before just on a different floor The next day there were food wrappers and vomit by the elevator Skip was awesome He helped us load up to leave and was very personable

17. Hampton Inn & Suites Alpharetta (3-star hotel)

About this hotel

This laid-back hotel is a 4 miles from hiking and biking trails on the Big Creek Greenway, 5 miles from the art galleries of Crabapple and 2 miles from the shops at Avalon.The low-key rooms include free Wi-Fi, flat-screen TVs, desks and custom-designed beds, plus minifridges, microwaves and coffeemakers. Upgraded rooms offer sofabeds. Suites add living rooms, and some have kitchens.Complimentary amenities include parking, an area shuttle, and hot breakfast or weekday breakfast bags to go. There’s also an outdoor pool and a gym, as well as a cozy lobby lounge with a fireplace.

Things You Need to Know

  • Guests mentioned the rooms are clean
  • 10 min drive to Verizon Wireless Amphitheatre at Encore Park

Feedback From Real Customers

James Craig

Great location!!! Beautiful surroundings Super great check in staff!!! Everything was great until… got settled into the room and… there were a few dead bugs on the floor – carpet and the bathroom and the room was very musky all night So, the room wasn’t comfortable at all because of this

We had to check out of this property the next morning

yubo feng

We had a great stayI like most is the staffs – they are friendly and helpful, and always talk with smileRoom is super clean and comfortable

The outdoor area is pretty and nice to take a walkIn general it’s a fair game and I recommend it to others

Lynn L

generally, good experiencepros: nice staff, clean environment, quiet area, good location, safety is good, the air conditioner is good (can control at the control board at the air conditioner itself or at wall)cons: not so many outside chairs to let you enjoy the sunshine, swimming pool is only open on Friday, meeting room/meeting space is not open to individual use (but if you are in a group and book the meeting room in advance maybe you can use it)

18. Holiday Inn Express & Suites Alpharetta – Windward Parkway, an IHG Hotel (3-star hotel)

About this hotel

Across the street from several restaurants, this contemporary hotel is also 2.1 miles from downtown Alpharetta and 4.1 miles from the Verizon Wireless Amphitheatre.Subdued rooms offer desks and flat-screen TVs with cable channels, plus coffeemakers, microwaves and minifridges. Kids 19 and under stay free with an adult and there’s free WiFi in every room, plus high-pressure showerheads in the bathrooms. Suites add living areas with sofabeds.Hotel amenities include a free hot breakfast, an outdoor pool and both fitness and business centers, plus a meeting room, free parking and a complimentary local area shuttle.

Things You Need to Know

  • Guests praised the kitchenettes
  • 7 min drive to Downtown Alpharetta
  • Some guests complained about the bathrooms
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned refrigerators 16 times

Feedback From Real Customers

Jacob Williams

Hope that you don’t book this location by mistake for the same day like I did This hotel won’t issue you a refund even when you call the customer service number for holiday inn within 10 minutes of booking to change to the correct location IHG assured me that they would refund my money so I booked the correct location but it turns out this hotel marked me as a no-show so that they could keep the money I paid by citing their “terms & conditions BS”

Holiday inn has also lost all my future stays when I travel for not backing me up during this incident BEWARE

Cammie Hamilton

OK There are a few things that made my experience not great First, I made reservations through IHG, when I get to the hotel they act like they didn’t have a King bedroom available and they put us in a handicapped room

Secondly, we left out the blanket/pillow called up to the hotel to let her know my husband picked it up, she tells me that we will have to wait until housekeeping clean the room and she was very rude with an attitude Why should I wait to get MY stuff? My husband goes up there to pick it up and he said she was rude to him

amflossin

I stayed here several years ago and had a great experience HOWEVER, the mattress was horribly worn and uncomfortable, had a deep depression in it (unfortunately I didn’t realize it until bed-time), told the front desk the next morning and they offered to move me but I only had 1 night left and didn’t want to repack everything There was award smell in the room, fortunately I had spray with me

Won’t return

19. Courtyard by Marriott Atlanta Suwanee (3-star hotel)

About this hotel

This modern hotel off Interstate 85 is a 4.9-mile drive from ice hockey at The Arena at Gwinnett Center and a 7.2-mile drive from shopping at the Mall of Georgia.Contemporary rooms offer free WiFi and TVs with premium cable channels, plus desks and coffeemakers. Suites and upgraded rooms add living areas with pull-out sofas, microwaves and minifridges.Social spaces include a living room-style lobby, a patio and an American restaurant serving breakfast. There’s also a business center with workstations and printers, plus 1 meeting room. Other amenities include an indoor pool and an exercise room, as well as free parking.

Things You Need to Know

  • Guests liked the clean rooms and praised the beds
  • 6 min drive to Suwanee Creek Park
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned “Bistro” 10 times
  • The fitness center has weight machines
  • Guests praised the indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Tiffany Vaughn

This Courtyard was clean and inviting The staff at the desk when we checked in seemed less than enthusiastic that they were at work She did not smile at all

She was on her cell phone when I walked in I heard her say, I need to go it’s another check in Seemed like she was annoyed that another customer walked in Just checked us in without any smiles or hellosThe rest of the staff was very nice The Bistro staff was great The tall African American man(he didn’t have a name tag on) at the Bistro on Sunday morning was very friendly and welcoming He made my Starbucks coffee perfectly I thanked him and he was happy that I was pleased with itHousekeeping was very friendly and provided us with extra towels with no hassle at allWe will stay here again in the future

Monkey.V

While the front desk was friendly, the bartender is lazy and rude and the room was not as advertised When I told the front desk she did nothing but smile and say, “I don’t know” We got the one with a separate bedroom and sofa sleeper

Rooms says it sleeps 4, but the “sofa sleeper” is a chair that folds out to a cot The description of room looks like a bed, a sofa, and a chair There’s not even a table to eat at in all that wide open space! The 4 of us used a stool as our table to eat There were only 3 pillows! My daughter and I sat in a chair sharing one pillow all nightSo the bartender… I ask to have a Tito’s up with olive juice She says she’s new I say I’m a bartender and can help her It’s just vodka shaken with some ice strained to a glass I offered this with a friendly smile because I’m on vacation and happy at this point She said, no cause it’s 9:30 and everythings clean She doesn’t want to make a mess It’s vodka and ice!Don’t stay here! Marriott should be ashamed of this place I wish I could have our money back

Robi Lipscomb

I stayed at this hotel in September and it was not in as good shape Also the heater for the indoor pool was broken and when I tried to talk to the front desk they told me it had never been heated Then I told them it was when I was here in September and they still tried to tell me I was mistaken

When I spoke the manager the next morning she confirmed the heater for the pool was broken She did give me 5000 points toward my Marriott rewards but I doubt I will ever get any use out of those The pictures below are of the 1-3 ft high weeds growing in a landscape area

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