hotels with a view in Matteson, IL

1. Homewood Suites by Hilton Munster (3-star hotel)

About this hotel

Set in a business district with several corporate headquarters, this unassuming all-suite hotel is 2 miles from I-94 and 12 miles from Majestic Star Casino.Featuring beds with tufted headboards, the unfussy studios include kitchens, living areas and pull-out sofas, as well as dining tables, flat-screens and free Wi-Fi. Casual 1-bedroom suites add separate living rooms.Freebies include a grocery shopping service, hot breakfast, and weekday evening receptions. There’s a heated indoor pool, a sports court and a gym, plus a 24/7 convenience store, a plush lobby lounge and a terrace BBQ area. Coin-operated laundry facilities are offered.

Things You Need to Know

  • Guests praised the kitchenettes
  • Guests praised the rooms, which have refrigerators
  • 9 min drive to حديقة Wicker Memorial
  • Guests praised the service
  • Guests praised the plush bar

Feedback From Real Customers

Angelina Cummings

This was my first time staying at a Homewood Suites and it will not be my last This was a great hotel and experience I’ll return for a future stay

The room was a nice size, it was clean, the kitchen area was stocked and the appliances were nice The bed was comfortable and the breakfast the next morning was good The ambiance of the hotel was great

Madhu

If on business in Whiting then this is definitely a place to checkout With a full kitchen (which is also equipped with pots and pans – have to clarify this since some Hilton full kitchen properties don’t have any pots/pans and stoves are available on request) you have the freedom to cook or make real tea Spacious rooms and enough parking space

The complementary breakfast is a good way to get a quick bite before your work/vacation day Shall visit it again if I’m back in town

mauricio alves

I travel for work and stay at least 18 nights per month in hotels I prefer Hilton properties After checking in today 05/14 to this hotel I went to take a shower and there were no hot water! I called the front desk and was told that the had a water heater fail the day before and many units had no hot water

How dare you expecting that someone will go to a hotel with no hot water?Management offered me a room to shower in why was I not checked in to that unit to start with?This is completed unacceptable!

2. Wingate by Wyndham Tinley Park (3-star hotel)

About this hotel

This straightforward hotel is a 0.8-mile drive from the Tinley Park Convention Center, 2.2 miles from the First Midwest Bank Amphitheatre and 9.8 miles from the Olympia Fields Country Club.Modern rooms have free Wi-Fi and come with iPod docks, flat-screen TVs and game consoles, plus desks with ergonomic chairs. They also have minifridges, microwaves and coffeemakers; suites add fully equipped kitchens. Kids 17 and under stay free with an adult.Amenities include complimentary hot breakfast and parking. There’s also an indoor heated pool, a hot tub and a fitness center, along with a business center, meeting space and laundry facilities.

Things You Need to Know

  • Guests praised the clean, large rooms and the beds
  • 5 min drive to Odyssey Fun World
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned hot tubs 11 times
  • Guests praised the pool

Feedback From Real Customers

Sheila

This is our go to for a quick getaway with my grandsons They enjoy the pool which is always spotless and fully stocked with towels We all enjoy the breakfast

The rooms were clean, very comfortable, and the staff was amazing They went over and beyond to help make our stay enjoyable The re- model gives an upscale trendy vibe I highly recommend this hotel for anyone visiting here And short drive to shopping , lunch at Cheesecake Factory is a plus! Great restaurants in area also Chicago is not too far but we’ve always enjoyed the surrounding area so we’ve not gone into the city See you again about January when we can enjoy the pool and watch the snow outside Thanks for making my family feel like we were Welcomed Home!!

Laura D

I am so glad to have found this hotel for my visits to this area The front desk staff and housekeeping staff are great! Front desk staff is always friendly and so efficient! Kudos to Greg for being out there in the freezing snow to make sure we had a clear and safe path Thank you for housekeeping for accommodating me while I had my zoom meetings; it was appreciated that you modified the vacuuming schedule so it wasn’t heard in my background

I especially appreciate Dalia, who manages the wonderful breakfast! The food is fresh, the hot items are a nice change from other hotel breakfast offerings and I appreciate the variety of items for folks watching their diet (however; best raspberry danish ever! Where is that bakery?) As I stayed at this hotel several times during the pandemic, I was especially impressed at how well Dalia managed hotel guests who were not masking near the food area, as mandated by state law and was required by the hotel at that time In the sweetest way possible, she informed various guests that masks were required and then she led them to where masks were being provided for those who’d forgotten theirs Hand sanitizers were all over the hotel which made me think this hotel was taking safety seriouslyOne last thing to noteI’ve noticed that the hotel staff all seem to get along really well and it is nice to see them smiling and greeting each other If staff gets along like that they must enjoy working there, which makes my stays there so much more pleasant

Catherine Bradley

This hotel is the best in the area The staff are truly professionals The hotel is very clean and quiet

The breakfast is outstanding and always fresh The breakfast staff are amazing I have stayed at many hotels in the area and nothing compares I would also like to say if not a Wyndham member sign up They have a go fast option with points wherein you can greatly reduce your prices on future stays

3. Hampton Inn Chicago/Tinley Park (3-star hotel)

About this hotel

A 4-minute drive from the Tinley Park Convention Center, this modern hotel is 1.8 miles from Odyssey Fun World and 1.9 miles from the Vogt Visual Arts Center.Casual rooms include free Wi-Fi and custom-designed beds, plus both full and lap desks (for working on the bed), flat-screen TVs and coffeemakers. Some rooms add pull-out sofas.Free perks include parking, hot breakfast (daily) and weekday breakfast bags to go. There’s also a fitness center, an indoor pool and a business center.

Things You Need to Know

  • 5 min drive to Odyssey Fun World
  • Guests praised the friendly service
  • The fitness center has weight machines and free weights

Feedback From Real Customers

Cassie Gigstead

Do not believe the photos I’m a photographer and know the tricks and either the photos are old or they did their job well This is a run down hotel

Pool and hot tub were not operational None of the outdoor key fobs worked to get you into the hotel, very frustrating! Carpets and wall coverings are dated Funky smell throughout Furniture is cheap and chairs are wobbly when you sit in them I gave it two stars because the staff was friendly(always apologetic for all the issues) and it included the typical standard breakfast but was still too expensive $150 with taxes and fees and that was the special rate via several apps Did not know that until we arrived and had already pd that the pool was not in service, we had two dissapointed teenagers We booked via an app vs directly via the hotel, it did state on their website that the pool was out of order on their website, but we probably would not have swam in it based on how the rest of the hotel looked

Maha Mikhail

People are fantastic, very kind & try to do anything to help you!However, the place is old, not clean, some rooms smell & ants were present! The nightstand drawer fell off & had to get the front desk lady to help me! Again I would give 5/5 to the person but 2/5 at most to the place! Had to leave earlier & book another hotel in the area & pay for 2 rooms for the same day to get out! They have to clean it & do some serious renovation!

Kelly O’Leary

The pool was freezing My family got out after 10 min and if we weren’t so desperate to try and swim, we wouldn’t have even gone it What is the point of having a pool if you can’t keep it slightly warm

Also the bedding left a lot to be desired There was only a sheet and flimsy top decorative piece – no blankets or comforterIt was also kind of loud We were hearing people walking by our room multiple time after midnight It was so disruptive we left at 230 am

4. La Banque Hotel (4-star hotel)

  • Address: 2034 Ridge Rd, Homewood, IL 60430
  • Phone: (708) 798-6000
  • Ratings: 4.5 (209 reviews) Excellent
  • Website : La Banque Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Classy rooms in a high-end hotel offering a French bistro/bar, a 24/7 fitness center & free parking.

About this hotel

On a shopping street, this upscale brick-built hotel, formerly a bank, is within 3 miles of the I-80 and I-294, 4 miles from Cook County Forest Preserve and a 3-minute walk from Homewood Science Center.The refined rooms feature high thread-count sheets, free Wi-Fi and flat-screen TVs, as well as minifridges and coffeemakers. Upgraded rooms add walk-in rainfall showers and/or Jacuzzi tubs.Parking is complimentary. Other amenities include a 24/7 gym, electric car charging, and a polished French bistro and bar.

Things You Need to Know

  • The rooms have minibars
  • 5 min drive to Flossmoor,IL Park
  • 1 min walk to nearest train station
  • Guests praised the service
  • Guests liked the breakfast
  • Guests praised the bar

Feedback From Real Customers

Kalinda Preston

This charming hotel is definitely a gem located in the heart of downtown Homewood From the stylish decor to the swanky restaurant, I truly enjoyed my local getaway The only changes I would suggest would be upgrading the tvs to Smart Tvs for movie streaming, improving the morning breakfast selection and having a skeleton crew so that in room dining can occur at least until 11pm on weekends

Eric Smith

Excellent experience and stay! Part of our stay was an surprise to my wife They helped with the execution of the surprise and even gave advice! Beautiful hotel, exceptional clean (very important during this time), and superb staff! This place is a hidden gem for sure! Feel just like you’re downtown Chicago This is now my favorite hotel, perfect for a quick getaway, Excellent atmosphere and great restaurant in side hotel! Can’t wait to return! This review isn’t justice

These are the places we need to frequent to ensure they stay open! Thanks La Banque for an amazing experience and making me look great to my wife😁

Roberta Sweeper

It’s pricey but most boutique style hotels are especially around holidays or weekends Many different rules due to pandemic I’m guessing Like we couldn’t have a drink in the bar unless we had reservations when the bar and most of the restaurant were empty

No one seemed to know if we could order room service Luckily we had a family party and went early We noticed glass broken in a picture frame immediately entering the suite and the attendant on duty removed it in minutes We were in an accessible room which includes lots of grab bars and side floor area, there’s also braille on the door The tub however is a regular high side so someone can’t roll in or walk-in You could probably bring a slide seat though They include a dark wash cloth for makeup removal A nice coffee station with fridge, in room safe, robes, iron, dryer, etc Nice one time for mom to enjoy the holiday It’s right across from the Metra station and has ample free parking Many great restaurants in the area if you want something different like Red Bird

5. Comfort Suites (2-star hotel)

  • Address: 2235 173rd St, Lansing, IL 60438
  • Phone: (708) 418-3337
  • Ratings: 4.0 (428 reviews) Very good
  • Website : Comfort Suites
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Unassuming all-suite hotel featuring an exercise room & an indoor pool, plus free breakfast & Wi-Fi.

About this hotel

This unpretentious all-suite hotel is 4 miles from the Forest Preserves of Cook County and a mile from Paarlberg Park.Laid-back suites with carpeted floors offer free Wi-Fi, flat-screen TVs and minifridges, as well as microwaves and coffeemakers. Some have pull-out sofas and/or whirlpool tubs.Complimentary perks include breakfast and parking. Other amenities consist of an exercise room, an indoor pool and guest laundry facilities.

Things You Need to Know

  • 9 min drive to Sand Ridge Nature Center
  • Guests praised the friendly service, which has a concierge
  • Guests praised the breakfast
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Sandra S

I made a reservation a day and half and made sure they had a pool and it was open They said yes and sure is Now we drive almost 400 miles round trip to see our grand child

We get there The pool is closed there are dirt sheets still the fold out couch and the microwave will not work The elevator is broken and the drapes look like they are going to fall off the wall The shower curtain is bent up and coming off the walls Stains on the carpets the only reason give this place one star is that it was ok quiet and the bed was good Would not stay there again I would rather sleep in my car and save myself $200 plus dollars The breakfast I had to ask for a plate wait on some eggs let’s just say it was not the best breakfast or maybe the worst one but it was almost a tie They did mock off $40 our stay I would of gladly paid the full price if we could have used the pool sense it rained the whole weekend ☹️

Ashley Ouro Sama

Room was pretty decent aside from carpet stains Bed was lumpy but not the worst Worst part was elevator was out of service and my room was on the 3rd floor

The stairways have no ac so it is very hot in there Carpet in the hallways and stairways as you can see is gross and dirty Smelled of drugs But I did not get the feeling of being unsafe Once I was in my room all was well But in my opinion it is not worth over $100 More like 60-70

Divyaxi P.

The beds were really comfortable and we could get some good night’s sleep but The rooms were really old and the carpet was so dirty, all families were given rooms on the third floor! And it seemed like they had their worst rooms on the 3rd floorSo if you’re going here, request for a second it a first floor room, I’m sure you won’t be disappointed 😉

6. Aura

About this hotel

14400 S Cicero Ave, Midlothian, IL 60445(708) 272-6000

Things You Need to Know

  • 7 min drive to Bachelor’s Grove Cemetery
  • Guests mentioned “romance” 27 times
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

lori hines

Have never been Room was very nice and clean Nicely decorated

Shower was very nice We asked for an extra flat sheet that was never brought to us Our room had service rooms or something above They were very loud above us in the morning, and it actually woke us up when we were looking forward to sleeping in They kept dropping stuff above us and were very loud Our room was in front of the building near the busy street which was very loud They need to invest in better windows and sound proofing

Spicy Zing

Aura has always been a great spot to stay You can rent for a couple hours or for a night (must rsvp for overnight stays) I like that there’s different rooms to choose from and their reasonably priced

This is a Lovers Hotel, definitely meant for couples It’s a great place to take your significant other for a nice relaxing night together Though you must have a membership to even rent these rooms (M: $50, For a year)

J.O.B Telinfo

Aura really needs to upgrade all rooms especially Tryst room I got my package as advertised However, the room was not sound proof, no soap or conditioner in the shower dispenser, blood on the remote control which is a major negative!!!! Holes in the walls and etc You guys better do something because things like that will cause Aura at this location to be shutdown

I will not return to this hell and I want my refund for the blood on the remote control

7. Hilton Garden Inn Chicago/Tinley Park (3-star hotel)

About this hotel

Less than 3 miles from Hickory Creek train station, this classic hotel is under 5 miles from Tinley Park Convention Center.All rooms offer contemporary decor and custom-designed beds, plus flat-screen TVs with premium cable, free WiFi, minifridges and microwaves. Suites add separate living areas with pull-out sofas. Some have whirlpool tubs.A cooked-to-order breakfast is available (fee), and there’s an on-site American restaurant, as well as a lounge and 24/7 pantry. There is also a fitness center, indoor pool and whirlpool. Additional amenities include meeting rooms, a business center, and free area shuttle and parking.

Things You Need to Know

  • 5 min drive to Orland Grassland
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • Guests mentioned lobbies 16 times
  • The fitness center has free weights
  • One of the few hotels in the area with a casino
  • Guests praised the indoor pool and the hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Nicholas Lewandowski

This hotel exceeded all of my expectations! Patrick at the front desk was really fantastic and had the most upbeat personality Some of the best customer service I’ve encountered in quite some time Staci was terrific at breakfast, always attentive and checked back often to make sure everything was perfect

Rooms were quite clean, the only slight issue was that the hot water took about 5-10 minutes to make it to my shower/sink Other than that, I couldn’t have asked for a better stay

Rudy Wanek

Check in was easy, the room seemed nice and the lobby/facilities were nice When we checked in at the front desk we were told there is a free continental breakfast in the morning, or you can pay $1195 to order Menu Items

In the morning we were told in order to eat ANY breakfast we needed to pay the $1195, so we left for breakfast Later that night went to take a shower and there was no hot water in our room at all Called the front desk to no answer Waited until the morning and the hot water was back on The basic essentials of hotels were not provided in this stay other than a place to sleep

Lexi Harrell

Do not expect to take a hot shower This hotel doesn’t have any hot water We tried in the evening around 3- no hot water

Called front desk whom said they would send someone out Got back to hotel around midnight to yet again no hot water to shower in No hot water again in the morning before we left When we checked out I again informed of my issue with hot water and was offered a free snack for my inconvenience (I don’t want a free soda, I wanted a hot shower) Other wise the hotel was clean and staff was friendly Breakfast was good and hot But not having hot water to take a shower is a huge downfall for me Wouldn’t stay again because of this

8. Holiday Inn Chicago Matteson Conf Ctr (3-star hotel)

About this hotel

In a commercial area off I-57, this casual hotel is 5 miles from both the Hollywood Casino Amphitheatre and Olympia Fields Country Club.The informal rooms provide free Wi-Fi, flat-screen TVs, work desks and coffeemakers. Upgraded rooms add microwaves and minifridges, while suites offer separate living rooms with pull-out sofas.Amenities include a laid-back restaurant/bar, as well as an indoor pool, a hot tub and a fitness center. There are also conference facilities and 6 meeting rooms, plus a business center and free parking.

Things You Need to Know

  • 11 min drive to Odyssey Fun World
  • The hotel has a concierge
  • Some guests complained about the kitchenettes
  • Some guests disliked the bathrooms
  • Guests mentioned hot tubs 13 times
  • The fitness center has free weights and treadmills
  • Some guests complained about the nightlife
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Cassandra Wilson

The room lighting was very dull (yellow) Small room, air conditioning was SO LOUD & raggedy sounding We were located on a pet friendly side of the hotel & the exit door we used to take our dogs out of had tons of fingerprints

The parking lot in the back of the hotel is tore up I don’t know if this used to be in better condition but it was not the Holiday Inn experience we were used to There was a wedding reception going on the time that we got there so maybe the conference rooms are better than the hotel rooms? There were also dead bugs on the floor of the bathroom The shower & bedding were the best part of our stay

DON “WiCKEDrOiD” LONG

This Holiday Inn is HUGE! Thought I was pulling up to a Casino that’s how large the building is Looks like it was once a Thriving business back in the day Now it seems to be not so much

Clean hotel but just a bit dated Helpful and friendly staff Room was Clean and Well kept Out dated though Shower water pressure was Amazing! Has a plethora of rooms to choose from on five yes (5 floors) vending machines and ice on every level A bit pricey though Cost me $325 for a 16 oz soda from the Soda machine using my debit card There is no surrounding businesses in sight But there is a Restaurant/Bar inside named BAR-LOUIE that serves pub food and has drink specials daily Also serves breakfast every morning at 6am Price scale $$ Decent place for a one nighter Or social get together with friends Parking lot definitely needs an uplift! All in all not a bad place if your in need of a place to stop for the night!

Elizabeth Parsons

Here for a solo vacation Very big conference center There is a hairdresser and mini convenience store in the lobby

A gastropub is also on-site My room came with free breakfastThe rooms are old Bed was comfortable The carpet – yuck Wear slippers Walls are thin but that’s everywhere Check the linen Not the cleanest

9. Hampton Inn and Suites Munster (3-star hotel)

About this hotel

Set off Interstate 80 in Lake County, this modern hotel is known for its proximity to hiking, biking and fishing, and is 29 miles from downtown Chicago.Relaxed rooms include free Wi-Fi, minifridges and custom-designed beds, plus both full desks and lap desks (for working on the bed.) They also provide coffeemakers, microwaves and flat-screen TVs with HD channels. Suites add living areas with pull-out sofas, and some have whirlpool tubs.Free perks include parking, hot breakfast (daily) and weekday breakfast bags to go. There’s an indoor pool, a sundeck and a gym, plus a business center and a meeting room.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • 8 min drive to حديقة Wicker Memorial
  • Guests praised the friendly service
  • Guests liked the hot tub, mentioned 14 times in reviews
  • One of the few hotels in the area with a casino
  • Guests liked the indoor pool

Feedback From Real Customers

B. Lauren Beauty

I enjoy staying at this hotel when I come to town My room is always clean And the staff is friendly

I am not a fan of continental breakfast and the very first time that we stayed there it was very few options But as I stated I am not a continental breakfast kind of lady It’s mostly very quiet and it is conveniently located close enough to Illinois and a nice part of Indiana

Mark Jones

Myself and two other co-workers booked three rooms at this property for a business trip The front desk staff was very friendly and accommodating The property has nice curb appeal, however, the furnishings, especially in the breakfast area are in desperate need of updating

The furniture is very well worn The cleanliness of the breakfast area wasn’t very good The tables were dirty at 3:00 PM and there was evidence of dirt on the carpets and under tables, etc We had one of the worst breakfast’s at a Hampton Inn, even worse than the covid bagged breakfast that were given out during the pandemic My room was clean and I had all of the amenities The bed was comfortable and the water pressure in the shower was good My co-workers room had a very smoky odor and he asked to be moved Management needs to spend some money updating the common areas and step up their breakfast game

Savvy Siren

Unimpressed Level of cleanliness was sketch Toilet was visibly dirty, so I had to give it a thorough cleaning myself using disposable gloves, Lysol and disinfectant wipes

Yuck Stains on entrances of doorways My fitted sheet was put on inside out and I saw a long hair in my bed There was also a hole in the ceiling over the sink I also saw a roach in my room Attention to detail was sorely lacking and this was an uncomfortable experience to say the least I had higher hopes, but this wasn’t it Would not stay again

10. SpringHill Suites by Marriott Chicago Southeast/Munster, IN (3-star hotel)

About this hotel

Next to Centennial Park Golf Course, this informal all-suite hotel is 3 miles from Interstate 94 and 20 miles from Indiana Dunes National Lakeshore.Relaxed suites with partitioned living areas feature sofabeds, free Wi-Fi and flat-screen TVs, as well as wet bars, microwaves, minifridges, and tea and coffeemakers.Parking and a breakfast buffet are complimentary. Other amenities include a bar, a convenience store, an indoor pool and a gym, plus a coin-operated laundry.

Things You Need to Know

  • Guests liked the rooms
  • 9 min walk to Centennial Park, Munster,IN
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned “parks” 12 times
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Patrick Meehan

This hotel is a bit of an oasis in an otherwise sketchy area The hotel is newer and clean The pool and gym are both nice for this level of hotel

They were definitely under-staffed during two of our recent visits, but still provided acceptable service A towel shortage was our only issue The warm breakfast options were pretty good Some advice: do not touch the dangling light fixture in the lobby area, they will get upset with you They have a small bar in the lobby, which is nice for those who enjoy that type of thing

Cathy Williams

I stayed one night The property was nice After returning home I received a call from the hotel wanting to charge me $150 for a single pillow case that a small amount of hair dye bled onto

After being told there was video footage of the entire bed full a linen being damaged (which was a BLATANT LIE) I asked could I come and view it NO RESPONSE After telling the person I don’t have $150 for a pillow case, and again asking if I could view the video, I was told to have a good day I really and truly believe this was nothing but racism at its finest I WILL NEVER STAY HERE AGAIN, NOR WOULD I EVER RECOMMEND THAT ANYONE STAY THERE!

Kevin N

We used Springhill in Munster for a block of rooms for our event on July 9th We had a few rooms that we paid for for friends and family Rebekah Thompson made going throught the CC authorization process a breeze and took care of all of our needs and concerns! We had a few changes throughout the process and they were handled very professionally! I did not stay in any rooms, but all of our friends and family loved the hotel

I would 100% recommend this hotel if you are need blocks of rooms for any event you are planning You will not be disappointed!

11. DoubleTree by Hilton Hotel Chicago – Alsip (4-star hotel)

About this hotel

Adjacent to Interstate 294, this traditional hotel in suburban south Chicago is 9 miles from Midway Airport.Flat-screen TVs and free WiFi are offered in each room, as well as simple decor and custom-designed beds. Suites add separate living areas with sleeper sofas.A restaurant specializing in steak offers American favorites and Sunday champagne brunch, and a lounge serves appetizers and drinks. There’s also a fitness center and indoor pool. Other perks and amenities include a free Midway airport shuttle, 11,500 sq ft of function space and a business center.

Things You Need to Know

  • Guests praised the rooms
  • 9 min drive to Bachelor’s Grove Cemetery
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned microwaves 23 times
  • Guests mentioned “banquets” 14 times
  • Guests praised the indoor pool
  • Guests liked the bar

Feedback From Real Customers

Scott Diesel

I expected more I guess The rooms were okay beds were comfy but they said my room came with breakfast and they later told me I couldn’t get it Double trees usually give their guest free cookies but everytime we asked they were out (kinda a reason we picked it)

I’ve stayed at other double trees in the past and had a lot of better experiences Plus the hotel stunk!

Becky Hull

I booked my stay through the park/sleep/fly website because that was the most convenient for my elderly parents and me to find parking for our car during our trip We needed to leave our car for just under two weeks and we stayed overnight the night before our flight We were so tired upon arrival to the hotel, we decided to just stay at the hotel and have dinner there, which was surprisingly good and was served by a good-natured, kind man

(We loved the warm cookies upon arrival too!)Then upon our return, we experienced some difficulty in getting back to Chicago and had to have our flights changed I was concerned because I had given the front desk my return flight info but now everything was different and we would be coming in late at night, on a different day Thankfully, Melissa, who answered the phone when I called several times to try to keep her updated with the changes, was really friendly and helpfulJohn was our driver to and from the airport and he was extremely professional and helpful When John dropped us off at Midway at the beginning of our trip, he was right on time, he handled all our heavy luggage, and he helped my elderly parents in and out of the van We definitely appreciated his kindness! I also appreciated how clear he was when dropping us off regarding where he would pick us up when we returned I can see how many travelers could get confused regarding pick-up but John had explained very well to us where we should meet him when we returned (This saved a ton of time and frustration)Upon arrival to the hotel parking lot, John drove right over to our car and was extremely helpful again with all of our luggage I would like to recommend these employees for some sort of recognition as well as a raise Had Melissa not been so helpful or responsive on the phone, John would not have had any idea about our changed plansI’m incredibly thankful for this good experience and I will recommend your hotel/shuttle service to any/all of my friends needing to fly in or out of Midway Thank you so much

Domminique Kinnie

I stayed here pre-COVID for a family reunion It was great Stayed here this weekend and checked out after 1 day

My room had a weird smell There was a half bottle of water that I’m guessing the previous guest drank out of It was left on the table with the other bottle of water and still had the $200 Hilton tag on it like nothing was wrong There were brown spots in my bathroom sink Maybe makeup? Not sure Hair in my tub that wasn’t mine There is a maintenance guy who I guess checks the pool periodically A lot of kids were in the pool, he seemed to hyper fixate on the black kids when all the children were just playing and being kids He seemed to pick them out I hate to say that, but I observed it twice And that’s what it was giving Won’t be staying here again

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