15 Best hotels with a view in Mount Vernon, NY (2022)

Nate Pace / Lex Lagger

Where do I startThey said they had parking for me, then denied me when I arrived

45 minute trip each way So after switching vehicles I came back to check in This set the tone for the stayWhen I arrived back to check in I found that they downgraded my corner king to a smaller double queen room Another disappointment immediately following the firstI get to the room andBroken bath tub, no remote for the TV, and someone from the hotel just walked into my room No knock at the door, just walked in At this point I was just annoyed with being there and had wished I’d booked elsewhereI scheduled a 5am pick up for my vehicle from valet They didn’t pass the message along and had to call and get the car brought around pushing me behind scheduleThe only saving grace was the direct interactions with with the staff Very kind, very white glove treatment in personFor the price, I’d go somewhere else If this were a Courtyard or a Fairfield I’d have given it 4 stars still (5 without the walk in) but when you present and bill as a premium then these things shouldn’t happenThat said, the room was very nice in layout and decoration, and again, the customer facing staff were exceptional in person Great location with plenty to do right around the corner

Masa Kanayama

As an ambassador member, I stayed here several times in the past Always good services and enjoyed a nice quiet room to rest But not this time, no one told me there is major drilling construction inside the building just upstairs from my room

Vibrations of the wall and so much noises starting 9am and continued non- stop This totally ruined my stay here Hotel Management should have given a notice of this construction to their customers So if I know I have this much noise banging with vibrations in my room beforehand, I would never book this stay reservation Total disappointment

Adam

The hotel is gorgeous, and the rooms are spaciousThe valet parking service (operated by a 3rd party) is what I have issue with One of the valets released my vehicle to my guest (who’s name was not on my reservation, nor did he have the claim ticket)

He could have been a stranger off the street! This was very wreckless, and resulted in a few dings and scrapes on the vehicle caused by my guest (who is arguably the world’s worst driver) Granted, my guest did not have my permission to take the vehicle, and did so sneakily, he should have never been granted access to it without the claim ticket and or ID to verify that was his vehicle I called the property who forwarded my concern to the valet service and I was promised a call back, but that was never received I was charged $35 for this (dis)-serviceThankfully the vehicle was a rental If I were driving a personal vehicle which I cared for, I would not be comfortable coming back to this property and leaving it with a valet company which apparently could hand your keys out to anyone!