14 Best hotels with balcony in Spring Valley, CA (2022)

Jeffrey Davis

Well I don’t know where to start Came in from out of town to just get awayWe called customer service to go to the Hilton on Mission Valley by the mall and as we drove to the location given it was mission valley stadium and did not match the pictures

As we checked in the front desk told us immediately if we switched hotels we still will be charged for three days because we needed to give 24 hours Mind you the reservation was made the same day Not understanding why a simple switch could not be made as we noticed a whole homeless camp in the back parking lot Called customer or corporate line to ask if we could switch and the customer service agent said why did we choose this hotel and not what we wanted as we explained to her we are from out of town and did not know we would of been deceived After telling us she needed to hear the tape to see if we made the mistake or the employee made the mistake Agent was rude and only listened to provide a response and not one of a customer service agent When asked if we could speak to her manager she replied she doesn’t have a manager as we called the top leave of service for Hilton and she was the boss My reply everyone answers to someone and she said she was the top and will send us an investigation As we were on the phone my husband noticed Hilton deducted 202200 from his credit card This was mentioned to top level phone agent and her reply was that wasn’t her concern as she is only focusing if we made the mistake of choosing the wrong hotel We immediately called front desk to make them aware and a male staff member hung up after being confronted about that amount and we called back and a female staff member acknowledged she was aware and they are working on it and it will be refunded in 24 hours 2 days later money was not returned and we were quoted 59400 There were no light bulbs in two of the lamps and a light bulb missing on one of mini reading lamps We don’t smoke and it reeked of stale cigarettes There was dried blood on the sheets Also we had to call the front desk to ask for new wash clothes and clean sheets as no one bothered to clean our room Tomorrow is our check out 4/21/2922 just in case there is a lie to justify the stealing of 2 grand Very disappointed in how this makes the Hilton name to become tarnished

Jill Galbraith

I am giving 4 stars because the good outweighs the badNear many restaurants and stores The only disabled parking spot they have is large

Extremely helpful staff, especially midnight clerk and GM Good food at the restaurant Putting restaurant tab on hotel bill was extremely convenient Nice selection in the store Clean in the common areas and rooms Nice amenities in rooms and lobby The pool was beautiful and the workout room was excellent and very well equipped The guest safes were convenient and a lifesaverHuge homeless camp behind hotel, so tons of foot traffic through the driveway Delivery trucks block driveway throughout the day No coffee available after 10am No lunch at restaurantLots of small things broken in the rooms, but manager took the problems seriously and repairs were made promptly Minor issue with one of the elevators, and the ice machine on the 2nd floor is broken, loud and leakingWe would definitely stay again due to the staff’s commitment to our comfort, convenience, and security

San Xiong

This is the worst Hilton in San Diego, CA The way they took the angle of the hotel looks clean and big but once we arrived, the area is a dump, squash between Jack in the Box like this hotel was in the back alley

in which it is On the outside parking in the rear, you will see homeless encampment It is not safe and be aware that the camera inside the garage only have one view take and make sure you park once you enter the garageif you go further to where you are heading out, there is no camera in which that the camera angle only the entrance and not the other side The elevator and the hallway to any floors smell and has no air condition No complimentary breakfast in which they will charge you $2100 per person We told the front desk, we do not want serviceand they come anyway This place only looks good in the front main entrance to check in but the room are terriblepower outlet do not work, no fan vent in the restroom, and trust methey will try to charge you extra fees Parking is $1500 a night but you see other encampment RV park inside and they did not even care We only put friend family pet in the room for a min of 30 minutes and were charge $7500 for a service fee Stay away from this place and rent the one by the waterfront Other customer that slept during those days we stay said their bathroom was clogged and none of the maintenance did not care We have pay a premium during our stay in July of 2022and it was the worst stay At least have a security on duty patrolling the parking Have extra hotel luggage cart We have ask many time and they said they do not have it, in which we found out they only have 3 cart throughout the hotel in which we were lucking that one of the customer gave it to us down in the basement parking I would not come back to this placeI have seen many customer just walk across the alley to other restaurant to buy breakfast every morning It is a sad location and they need to disclose it online so everyone should be aware of booking it Be aware, check Google map 3d and you will thank me! Going back to lower end of other hotel that offer better service, complimentary, and care about customer spending these nights there