hotels with balcony in Sunland Park, NM

1. Gardner Hotel (2-star hotel)

  • Address: 311 E Franklin Ave, El Paso, TX 79901
  • Phone: (915) 532-3661
  • Ratings: 4.1 (333 reviews) Very good
  • Website : Gardner Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Budget hotel & hostel dating from 1922, with private or dorm rooms, a guest kitchen & a common room.

About this hotel

Dating from 1922 and with many period features, this budget hotel and hostel is a 6-minute walk from the El Paso Museum of Art and 5 miles from far-reaching views at the Wyler Aerial Tramway.Straightforward rooms with antique furnishings offer TVs and free Wi-Fi. There are also dorm-style rooms with bunk beds and shared baths.Amenities include a guest kitchen and dining room for hostel guests, plus a common room with a pool table.

Things You Need to Know

  • Guests praised the kitchenettes
  • Walking distance to San Jacinto Plaza and El Paso Museum of History
  • 14 min drive to El Paso International Airport
  • Guests praised the friendly service
  • Some guests disliked the nightlife
  • Guests liked the bar

Feedback From Real Customers

Jeff R

I am a fan of historic hotels My primary purpose coming to El Paso was to spend the night at this hotel I thoroughly enjoyed my stay

The outside temperature yesterday was 101 degrees F, but my room was comfortable The hotel’s evaporative cooling system worked fine for me The front desk staff was very helpful answering my questions and with recommendations on places to eat in the area

Caroline Hughes

Old but nice It’s much better than a Knights Inn by the airport It is 1 smidge more comfortable than sitting upright on a bus all night

If you’ve stayed in a US hostel before and understand the concept of evaporative cooling, you know what to expect But it is the reddest of red flags that the front desk actually points out (twice) that once paid, bookings are non-refundable Do not walk past that red flag DO NOT under any circumstances book a room here unless you are planning to be OUT until bar time or simply don’t like to sleep before 3 AM The music starts at 9 sharp and drastically intensifies at midnight – it goes from your typical bass thumping to full on lyrical comprehension of a Lana del Rey/Bodies hit the floor mashup Extra unfortunately for me, I actually need to *wake up* at 2am, so instead of a mildly uncomfortable night, I get zero sleep at all I offer my gratitude that I only have to be here one night The health department, the zoning board, or God himself would intervene and shut this place down I am thoroughly convinced that the existence of this hotel/club juxtaposition is a curse upon the people of Texas, and those who have the misfortune of visiting Texas, surely brought on by all the human rights violations that Texas has managed to accomplish despite being conquered 6 times in recent history The fact that the staff even offers Earplugs is hilarious Earplugs do not and cannot and were never designed to block or even reduce the type of noise that comes from the bar/club next to this hotel

joab rey

Great tourist place to visit, it takes you back decades with it’s simple but functional design, the rooms are relatively small compared to equally priced hotels, but they’re not tiny, there’s enough room it can get a little hot if you’re not used to el paso weather, but the friendly staff will gladly provide a fan on request Also, parking is almost non existent, there’s only a couple of spaces reserved in front of the hotel, more than likely you will have to search the surrounding streets

There are restaurants that serve great food and drinks and night clubs adjacent to the hotel Which is a plus This hotel is more dedicated for business, and for singles or couples without kids Recommended

2. The Hotel at Sunland Park Racetrack & Casino/West El Paso (3-star hotel)

About this hotel

Off I-10, this straightforward hotel next to a casino and racetrack is 13 miles from El Paso International Airport and 6 minutes on foot from Western Playland.The relaxed rooms provide safes, flat-screen TVs and complimentary Wi-Fi, plus tea and coffeemaking facilities. Suites have sitting areas and sofabeds. Room service is available.Free perks include parking and an airport shuttle. Other amenities consist of a fitness room, a restaurant and a bar.

Things You Need to Know

  • Walking distance to Sunland Park Racetrack & Casino and Western Playland
  • Guests praised the friendly service
  • Guests mentioned microwaves 16 times
  • Guests mentioned refrigerators 22 times
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Benjamin Mwangi

From the moment I checked in to my checkout the staff provided a great service Friendly, prompt, and courteous staff Without even asking the guy at the frontdesk gave me a room with a nice view of the racetrack since I among the first guests to check in

The rooms are spacious and very clean, even though the hotel is older There is coffee in the morning However, they did not serve breakfast when I was there The Casino is walking distance from the hotel Overall great stay I will book again in future

Drew P

Customer Service: 5Location: 5Parking: 5Cleanliness: 4Reservations: 5Comfort: 4This lodging is situated 20 minutes west of Fort Bliss, Texas and we stayed here a few months ago We decided to make our reservations here, prior to our visit to the nearby El Paso, Texas community based on their Google reviews The hotel was very easy to navigate to with the use of a GPS device or Google maps, especially since we arrived in the evening hours

The casino is located next door and it had some dining options available for the customers Our overall experience of this hotel casino was good, but we also noticed that they could use some updates to improve the overall comfort

Noel Dejesus

The good – This hotel is in a good location Really close to plenty of restaurants and entertainmentThe bad – The rooms need better cleaning

The pillow cases and sheets had plenty of what looks like old blood stains and mascara Almost seems like the sheets weren’t even replaced after the last person who had the room Also found mold/mildew near the light fixture over the shower stall I called the front desk and the guy said he would give me some pillow cases and sheets Unfortunately they were short staffed and he couldn’t have someone clean up/replace the sheets

3. Aloft El Paso Downtown (3-star hotel)

About this hotel

Set in downtown El Paso, this trendy, upmarket hotel housed in the restored, Art Deco O.T. Bassett Tower is a 15-minute walk from the El Paso Train Station. It’s also 7 minutes on foot from the El Paso Museum of Art.Polished rooms feature free Wi-Fi and flat-screen TVs. Some offer floor-to-ceiling windows and/or mountain views. Connecting rooms are available.Amenities include a lively lobby bar and a terrace. Breakfast and parking are available (fee).

Things You Need to Know

  • Walking distance to San Jacinto Plaza and the El Paso Museum of Art
  • Guests praised the clean rooms but some thought they were small
  • Guests praised the friendly service
  • Guests mentioned lobbies 18 times
  • The fitness center has weight machines and elliptical machines
  • One of the few hotels in the area with a casino
  • Guests praised the lively bar

Feedback From Real Customers

M Lewis

Honestly the best thing about this hotel is the staff Everyone here was amazing Every person I interacted with, from the valet to the front desk and housekeepers were great

The standout employee was easily Swindle with the valet He was amazing, remembered my name and always opened my wife’s door and tried to get to mine to open it as well This guy is a champ who deserves a promotion and a raise Thank you to the staff for a great stay!

Hugo Sapien

A clean room and courteous employees is a very basic expectation Your valet parking attendants are outstanding, probably the result of their compensation scheme, front desk employees welcoming Covid19 guidelines have changed, yet housekeeping is still by request

Somehow, I should’ve been made aware of that That is ALOFT policy At this point, it seems to be for the sake of savings rather than guest/employee safety I will consider all other alternatives before returning It takes more than hip decor You need to cover the basics

Victor F.

Room (701) was comfortable and offered good views Everything seemed clean except for a pair of dirty socks found under bench in room Service from all associates was excellent – especially from the guest services attendants and bartender

Unable to call down to front desk but in-person service was still excellent Fire detection services were down during my stay which was concerning Location walkable to great food and drink options

4. Hotel Indigo El Paso Downtown, an IHG Hotel (3-star hotel)

About this hotel

Occupying a 1960s building situated among the bars and restaurants of Downtown, this hip hotel is 3 miles from the El Paso Zoo and a 9-minute walk from the Plaza Theater.Featuring warm, modern decor, the chic rooms come with free Wi-Fi, flat-screen TVs and coffeemakers. Suites add wet bars, minifridges, and sitting areas with pull-out sofas. Room service is offered.Amenities include a trendy bar/restaurant, a fitness room, and a rooftop terrace with a pool and city views.

Things You Need to Know

  • Guests liked the clean rooms, which have TVs
  • Walking distance to San Jacinto Plaza and the El Paso Museum of Art
  • Guests praised the service, which has a concierge
  • Guests liked “Patio”, mentioned 26 times in reviews
  • Guests liked the views
  • Guests praised the fitness center, which has treadmills
  • Guests praised the outdoor pool

Feedback From Real Customers

Kristina N

Stopped by this hotel on a whim, without reservations, with a friend from out of town How lucky for us they had a room available, how even luckier for us to be helped by such great staff The two people working the front desk offered us plenty of amazing options when we asked about bars in the neighborhood

The valet was very friendly and chatty The room was perfect, our room faced east and in the morning, we opened the curtains and we watched the sun come up from the floor the ceiling windows Great experience, would absolutely return

Melissa McNamee

Wonderful hotel Felt like a celebrity staying in the hotel Staff were so accommodating and simply wonderful, very very friendly

Reasonable price, wonderful gym, incredibly clean rooms, food was simply wonderful Very close to the Coca-Cola experience and aquariumIt is right beside lots of bars and restaurants, right in the middle of downtown Atlanta However, while in the room it is so quiet and you would not think you were in the middle of a cityDefinitely worth a visit, I promise you won’t be disappointed

Luis Pena

Remember to use ʜoᴛᴇʟʙᴏʟʟʏᴄᴏm when booking any room They compare thousands of booking websites and usually will have rates a lot cheaper compared to others! Thank me later! This hotel is one of the best in the area

I’ve been coming here for a long time If you stay for a few days you will love it I’m sure!Wonderful hotel Felt like a celebrity staying in the hotel Staff were so accommodating and simply wonderful, very very friendly Reasonable price, wonderful gym, incredibly clean rooms, food was simply wonderful Very close to the Coca-Cola experience and aquariumIt is right beside lots of bars and restaurants, right in the middle of downtown Atlanta However, while in the room it is so quiet and you would not think you were in the middle of a cityDefinitely worth a visit, I promise you won’t be disappointed

5. Holiday Inn El Paso West – Sunland Park, an IHG Hotel (3-star hotel)

About this hotel

This informal hotel is 1 mile from Keystone Heritage Park and the El Paso Desert Botanical Garden, and 2 miles from the Western Playland family amusement park. It’s 13 miles from the El Paso International Airport.The relaxed rooms come with flat-screen TVs, microwaves and minifridges, as well as coffeemakers and free Wi-Fi. Kids aged 18 and under stay at no charge with an adult.An airport shuttle is complimentary. Other amenities include an informal restaurant (kids under 13 eat free from a special menu), a heated outdoor pool and a whirlpool tub, as well a gym.

Things You Need to Know

  • Guests praised the beds
  • 5 min walk to Bob-O’s Family Fun Center
  • One of the few hotels in the area with room service
  • Guests mentioned hot tubs 11 times
  • Guests praised the nightlife
  • Guests praised the outdoor pool
  • Guests praised the bar

Feedback From Real Customers

Jay Spears

I’ve stayed all over the country and have had good and bad hotel stays Rarely have I had an outstanding stay However, my stay here was outstanding! The front desk staff was helpful and allowed me to check in early and out late

The kitchen staff was friendly and cooked amazing food! Management went above and beyond The shuttle was being maintained and Alex without asking called and paid for my taxi to the airport! AMAZING!Great rooms, comfortable beds, and great location! This is my new home when I visit El Paso! Thank you all!

Patricia Fite

Dirty walls, dirty , stained carpet and stained curtains That’s the 1st and lasting impression Furniture and beds were nice , sink area nice but the previous views of room tainted the overnight stay

It was late at night so we chose to stay Also the faucet was not fully attached or anchored The staff was pleasant, helpful and accommodating and changed our room from the freeway noise side of building to a quieter room Also the restaurant closed early We had bedbug or chigger bites the next morning from the bed or nasty carpet Do not stay here


Interesting hotel Not terriblePros: bar and restaurant inside

Lobby has a snack bar area Decent amount of privacy Shower water pressure Comfortable bedCons: you have to walk outside to get to the lobby/bar, which isn’t ideal in the summer heat Room that we stayed in was missing a tv remote, stains on the carpet, and was clearly missing a couchSo overall, a 35 experience Not for people that have trouble walking

6. Holiday Inn Express & Suites El Paso – Sunland Park Area, an IHG Hotel (2-star hotel)

About this hotel

A mile from Interstate 10, this laid-back hotel is also a mile from Sunland Park Racetrack & Casino. It’s 11 miles from Franklin Mountains State Park and 14 miles from El Paso International Airport.Casual rooms come with flat-screens and Wi-Fi, as well as minifridges, microwaves and Keurig coffee machines. All feature sitting areas, and desks with ergonomic chairs; upgraded rooms add pull-out sofas.Complimentary coffee is offered in the lobby. There’s a dining area, along with a seasonal outdoor pool and a 24-hour fitness room. Breakfast and parking are available.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • The rooms have refrigerators and coffee makers
  • 9 min walk to Bob-O’s Family Fun Center
  • Guests praised the friendly service
  • Guests liked the beds, mentioned 15 times in reviews
  • The fitness center has free weights and elliptical machines

Feedback From Real Customers

David Henson

I didn’t pick this hotel To me it is not a good place to stay if most of your business is on Fort Bliss or one of it’s northern training areas up hwy 54 in New Mexico The room was great and cool

I kept my room at 65 degrees which was great coming back from the hot desert environment we were training people in Some staff were super friendly I don’t know who is responsible for the coffee station at night but they were terrible at keeping hot coffee, creamer and often times cups stocked I didn’t care for their little creamers either Had a strange taste to me Many times if there was coffee I had to take it back to my room to nuke it Don’t get me wrong it’s a decent hotel but some staffers don’t keep up with their duties I guess

Scott Roguska

Wow! What an awesome surprise to check in at the front desk and learn that I am the “guest of the day” I’ve never experienced this at a hotel before and it really made my day after 8 hours on the road! This clever little program they’ve established came with a upgraded room free of charge, and also free snacks and drinks from their little shop What a fun way to start our stay! Beyond that, this easily ranked one of the best IHG establishments we’ve stayed at

Everything was so clean, comfy, and peaceful! Most importantly, the gentleman working the front desk, Francisco, was super friendly, knowledgable, and hospitable Being “guest of the day” was awesome but its people like Francisco that make the Holiday Inn Express a name that we will keep trusting Definitely give this hotel a shot when you’re in El Paso They are doing some really considerate things for guests here and we couldn’t have been happier with our stay! We’ll definitely be back! Thank you

Chad Knight

The staff at this Holiday Inn were the best I have ever seen!! Shout out to Francisco, Manny, Freddy, Andres, Becky, Jessica and I know that I am probably missing a couple others The rooms were great and the beds were super comfy!! The staff was so much help when we were looking for a place to eat and local attractions Hope to make it back down there soon!!

7. TownePlace Suites by Marriott El Paso North (2-star hotel)

About this hotel

Off US-54, this laid-back all-suite hotel is 2 miles from El Paso Museum of Archaeology, and 9 km from hiking and wildlife viewing at Franklin Mountains State Park.Warmly furnished studios and 1-bedroom suites provide living areas, sofabeds and kitchens. All come with Wi-Fi, and smart TVs with premium channels, as well as tea and coffeemakers.Amenities include a casual dining room and a convenience store, along with a 24-hour gym, and an outdoor terrace with a BBQ area. There’s also a business center. Breakfast and parking are available. Pets are welcome.

Things You Need to Know

  • The rooms have kitchenettes and refrigerators
  • 6 min drive to the National Border Patrol Museum
  • 17 min drive to El Paso International Airport
  • Guests praised the service, which has a concierge

Feedback From Real Customers

Carmen Watson

We’ve stayed at this particular hotel about 6 times over the last 3 years Always great service Beds are comfy

Our rooms smell clean when we walk in Extending our stay was easy (using the Bonvoy site as suggested By the front desk since we use our Marriott points by preference), given that there were rooms available Breakfast from 7-10am Pets are allowed And the kitchen is a plus! It has everything needed Nice and open parking lot, you can park a camper/trailer Right off the highway Plenty of restaurants to eat out at and a Walmart store

Bella Suazo

Love this place! Liz at the front desk was really nice and accommodating The room is really spacious! Traveling with two large dogs it’s nice to come to a place where dogs are treated like part of the familyVery close to fast food restaurants, shopping, and banks

Really close to the highwayCan’t wait to stay here again

Jaime U

Great hotel for extended work related stays or just a quick getaway from home Conveniently located near shopping centers, grocery stores, and plenty of restaurants, easy highway accessProperty was very clean inside and out

The fitness center and other amenities were open and available for useTheir 1 bedroom suite was very spacious, and had everything you could possibly need to make your stay very comfortable The suite was equipped with a full kitchen, including a full size refrigerator and freezer with ice maker, full size microwave, dish washer and hand washing sink Cabinetry was stocked with utensils, cutlery, cook-ware and plates, cups and mugs Also included was a full size coffee maker, toaster, and various mixing bowls Garbage disposal was available as well as kitchen linens, soap , sponges, paper towels, salt and pepper shakersThe living area included a large built in desk that had a separate pull out desk for an additional guest Mounted on the wall was a 42” Smart TV TV had the option for online streaming, and the option to connect your own streaming device / laptop A pull out sofa was available with a queen size bedThe bathroom was also spacious, well lit and clean Shower had good water pressure, and included Paul Mitchell Shampoo, Conditioner and Body-wash Plenty of towels were providedThe bedroom itself had a very comfortable bed Linens and pillows were clean and comfortable AC system worked wonderfully The closets provided are part of a collaboration between Marriott and Elfa, and allow for you to easily organize your belongingsThe only downside is the breakfast It appears Marriott is making changes to breakfast at its select brands ( Towneplace Suites, Fairfield Inn& Suites, Springhill Suites, Residence Inn), and unfortunately it’s not the best If breakfast is important, I highly recommend taking advantage of the full kitchen in your suite Bring a few groceries and cook in your roomOverall, I would highly recommend this location, one of the best experiences at a Towneplace suites Staff was also very welcoming and accommodating

8. SpringHill Suites by Marriott El Paso (3-star hotel)

About this hotel

In a commercial area off I-10 in west El Paso, this casual all-suite hotel is 8 miles from the University of Texas at El Paso’s Sun Bowl Stadium and 13 miles from El Paso Zoo.Modest studio suites feature kitchenettes with coffeemakers, minifridges and microwaves, plus desks and pull-out sofas. They also have free Wi-Fi and 37-inch flat-screen TVs.Hot breakfast and parking are complimentary. Other amenities include an outdoor pool and a hot tub, in addition to an exercise room, a business center and a convenience store.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 6 min drive to Bob-O’s Family Fun Center
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • The fitness center has elliptical machines and treadmills
  • Guests praised the outdoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Jess Smith

Every bit of my stay here from making the reservation to checking out and everything in between (helpful front desk, quiet well-designed room, soft mattresses, nice pool, delicious and varied breakfast options, we’ll-stocked shower, business center with free printing, good Wi-Fi) was phenomenal We will definitely be back It is walking distance from two restaurants, has a little “store” with food in the lobby, and no road noise inside (impressive since it’s so close to I-10)

It can be hard finding a hotel that can accommodate families with three kids, but SpringHill Suites hit the mark

Kenzie S

We stayed here a few times before and really enjoyed this hotel Unfortunately this time around that wasn’t the case I’m not sure if we just had bad luck with everything however a few things in our room seemed to be broken and there was no trash bags for the trash cans and there was stains on some of the sheets

I called down numerous times to the front desk and no one answered, so I planned to go downstairs to the front desk myself When I got to the elevators one was closed but everytime I clicked the button only the one that was closed kept opening so I was unable to even use the elevator I had to walk down 4 flights of stairs with my baby in my arms When I got to the front desk there was no one there and I had to wait a few minutes The girl working wasn’t wearing a nametag so I didn’t even see her name, but I started letting her know what we needed and she answered the ringing phone right infront of me (which had been ringing since I got there) and was on the phone for about 5 minutes without finishing up with me first Finally went back to the elevators to see that the one that was “closed” was open so I went up to my floor in it only to see when it opened there was a door in my face Super unprofessional and quite upset with how much we paid considering the bad service Probably won’t come here again

9. Comfort Suites El Paso West (3-star hotel)

About this hotel

Set 8 miles from the Sun Bowl Stadium, this unassuming all-suite hotel off I-10 is also 11 miles from the Franklin Mountains and 4 miles from Sunland Park Racetrack & Casino.The relaxed suites offer free Wi-Fi, flat-screen TVs, and living areas with pull-out sofas, plus microwaves, minifridges and coffeemakers. Upgraded suites add whirlpool tubs.Breakfast and parking are complimentary. There’s also a gym, an indoor pool and a hot tub.

Things You Need to Know

  • Guests praised the clean rooms
  • 7 min drive to Keystone Heritage Park and the El Paso Desert Botanical Garden
  • Guests liked the friendly service, which has a concierge
  • Guests praised the breakfast
  • One of the few hotels in the area with an indoor pool
  • Guests praised the hot tub
  • One of the few hotels in the area with a spa

Feedback From Real Customers

Michelle Guillen

I really enjoyed my stay at this particular Comfort Suites! The front desk staff was extremely helpful and friendly, their salutations made us feel welcomed! The breakfast was awesome, nice warm food to wake up to every morning We were supposed to stay 2 nights, but it was so comfortable we decided to stay an additional night! I think the only thing I would say they need improvement on was that we asked for housekeeping services while we were out of our room, but they didn’t get around to it after 3 hours of being gone There were 2 housekeepers who were a bit unprofessional there

One housekeeper entered the room without knocking, and asked us if we were leaving already The other would stare at us everytime we went swimming, as if they had no work to do, and on the final morning that same housekeeper sees us exiting our room, asks us if we are leaving, we respond yes, and she enters the room we were in, then opens the curtains and is staring at us from inside the room we stayed in It felt a bit creepy and uncomfortable, lucky for her we had done her the favor and thrown out our own trash and left the room pretty clean prior to checking out that morning I felt they could’ve done a better job with the upkeep of the room when we requested for service, and spend less time staring at their guests as if they had nothing left to do! Thank you to one particular housekeeper who was so friendly and offered us towels and toiletries as she was just passing by the hallway! Overall, thank you Comfort Suites for making our family weekend a fun, relaxing, and enjoyable memory!

Ana Cotton

We stayed in this hotel 3 years ago but the quality has gone down sadly The front desk staff is very nice and helpful Our first room during this stay the bathroom was dirty and the refrigerator was not working so the front desk girl was kind and gave us another room

This room bathroom had less mold in the bathroom but it was very dirty The dust on the curtains was terrible and the air conditioner look like it hasn’t been clean in a long time so did the carpet I usually buy my own clean products so I wipe down everything we had severe allergies due to all the dust I also clean doors, tables, phone, and even the elevator that was nasty It is sad to see that they really do not care for this cute hotel Breakfast was ok, not much to chose from except for waffles the eggs and the sausages was not very tasty But service in the breakfast area was nice

10. DoubleTree by Hilton Hotel El Paso Downtown (4-star hotel)

About this hotel

A 5-minute walk from the El Paso Museum of Art, this chic high-rise hotel is also 8 miles from El Paso International Airport.Stylish, understated rooms come with free Wi-Fi, flat-screen TVs, custom-designed beds and city views. Suites add separate living areas with wet bars and pull-out sofas.There’s a sleek bar/lounge, a coffee shop, and a relaxed cafe with a terrace, as well as an upscale Southwestern eatery. Other amenities include a rooftop pool and an exercise room, plus 6 meeting rooms, a business center and an airport shuttle. Parking is available (surcharge).

Things You Need to Know

  • The rooms have kitchenettes
  • Some guests complained about the bathrooms
  • Walking distance to El Paso Museum of History and the El Paso Holocaust Museum and Study Center
  • 15 min drive to El Paso International Airport
  • Guests mentioned microwaves 26 times
  • Guests mentioned “cookies” 41 times

Feedback From Real Customers

Luis Pena

This is one of the newer hotels in Downtown El Paso Check-in and reception area are very stylish and the staff very friendly The rooms by the pool are very nice with balconies with tables and chairs overlooking the pool

The pool is crystal blue and welcoming There is only one suite for the entire hotel, so you better reserve with plenty of time The property is near museums and Southwest University Park The hotel has recently had carpet upgrades, and the rooms will get carpet upgrades next

Nelia Isidro

I was sad when I found out that El Paso Del Norte hotel rate the time I’m staying at this hotel is almost the same, if not a bit cheaper, for way better amenities, food and property condition in generalHowever, my main complain is towards the front desk(FD) people It was frustrating to call for something and not get it or worst not receive courtesy call to follow up

For example, I called FD thinking they simply missed to clean my room I was told they only clean scheduled rooms (Is this new hotel rules now? We need to call to schedule to clean our room now?) I fled to have someone clean my room as it needs cleaning badly and that I’ll be checking out the following day when he can schedule to clean my room He said he will make calls and see if he can have someone do it I’ve waited but no one showed up The following day I’ve called again to ask for clean towels Again, no one showed up I was so frustrated that I’ve decided to go to FD I was walking towards the elevator when I saw the cleaning lady cleaning other room I’ve decided to ask her for clean towels instead since I don’t have that much time before I needed to check out My point is the FD people don’t do what they said they will do nor give you a courtesy call to update you so you’re not waiting for nothing I will not be staying at this Hilton location again next time I’m in El Paso I much rather pay a little bit more to stay at better hotel


The staff at this location is outstanding One of the best I have seen in hotels I have stayed at They are very welcoming and filled with information that can come in handy

The lobby is nice but the rooms are in some desperate need of a major overhaul

11. The Soluna Hotel (2-star hotel)

  • Address: 5640 E Paisano Dr, El Paso, TX 79925
  • Phone: (915) 772-7100
  • Ratings: 4.1 (244 reviews) Very good
  • Website : The Soluna Hotel
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Casual hotel offering modest rooms with free Wi-Fi, plus a seasonal outdoor pool & an exercise room.

About this hotel

Set 2 miles from the El Paso Zoo, this low-key hotel is 2.3 miles from El Paso International Airport and 3.4 miles from Fort Bliss.The relaxed rooms and suites offer coffeemakers, microwaves and minifridges, plus TVs and free Wi-Fi. Some have pull-out couches and/or whirlpool tubs.Complimentary amenities include continental breakfast and parking. The hotel also offers a business center, a laundry facility, an exercise room and a seasonal outdoor pool.

Things You Need to Know

  • Guests praised the beds
  • Guests mentioned the rooms are clean
  • 7 min drive to the El Paso Zoo
  • 7 min drive to El Paso International Airport
  • Guests praised the friendly service
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Delilah Heinfeldner

Great little hotel It was very clean, staff were friendly, and good place to stay for a low budget without staying at a rundown hotel I gave it a 4 stars only because the security back door doesn’t work, while we didn’t run into any issues, it could pose a problem

Floors were creaky, and had issues with the drawers, but overall not a bad place

A Schweizer

They leave fully printed copies of your credit card information laying on the check-in counter Every single guest is in a box laying there On the checkin counter completely insecure I’m shocked

They aren’t even in a locked cabinet or locked office No they are laying there on the counter Fully visible card numbers With security codes and exp dates Clueless desk staff I’m filing a complaint with the AG Fails to comply with SB122 ANYONE could walk by and copy your personal data

Virginia Banuelos

First when we checked in front desk told me “it was the hotels job to profile people” He didn’t want to rent the room to us when my partner who is black went in with his ID Then I got bites all over my arms back and legs

They said they had nothing to spray In rooms for bugs or disinfectantVERY BAD FOR THE FRONT DESK TO TELL YOU ITS THERE JOB TO PROFILE people cuz of there skin color

12. Americas Hotel El Paso Medical Center (2-star hotel)

About this hotel

This simple hotel off Interstate 10 freeway is a 10-minute walk from Texas Tech Medical Center, 3.6 miles from El Paso International Airport and 4.4 miles from downtown El Paso.All of the straightforward rooms include free WiFi, TVs with premium cable channels, minifridges and coffeemakers.A continental breakfast is offered free of charge, and there’s a guest laundry.

Things You Need to Know

  • Guests praised the beds
  • 4 min drive to the El Paso Zoo
  • Guests praised the large, clean rooms but some disliked the furniture
  • 10 min drive to El Paso International Airport
  • Guests praised the friendly service

Feedback From Real Customers

Jana Kropf

I was pleasantly surprised by the quality of this motel Yes, it was a little worn around the edges but the quality was very good I appreciated the little extras like toothpaste that were provided, and the comfortable bed

The staff was very friendly The breakfast was basic but adequate Packaged oatmeal and pastries, two kinds of yogurt, (Greek and regular), coffee and juices I would stay here again

ling chen

Clean room and comfortable bed Clean bathroom Really appreciate extra soap and shampoo

Front desk desk service is great Book a one night room and upon walk toward our door heard baby crying Request switch a quiet room and front desk lady was really helpful for switching us to a different room Decide to stay here one more night so I told the front lady She told me, I can book through online website, it will be cheaper than book directly in front desk Really appreciate this information Customer service is good

John Michael AZona

An older hotel that shows it’s age with the decor through out the building But, I must admit the bed was very comfortable and rooms were clean The hotel staff were friendly and helpful

There isn’t a restaurant or exercise room and the computer center is one computer So, if you’re looking for all the bell’s and whistles; this place is not for you

13. Holiday Inn Express & Suites El Paso West, an IHG Hotel (3-star hotel)

About this hotel

Off Interstate 10, this unpretentious hotel is 7 miles both from Western Playland amusement park and from the Sunland Park Racetrack and Casino.Straightforward rooms feature free Wi-Fi, flat-screens and microwaves, as well as minifridges and coffeemakers. Upgraded rooms add separate living areas with sofabeds.A breakfast buffet and parking are complimentary. Additional amenities include a 24/7 fitness center, an indoor pool and a hot tub. There’s also a business center and meeting space.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the beds
  • 9 min drive to Bob-O’s Family Fun Center
  • Guests praised the service, which has a concierge
  • Guests mentioned hot tubs 12 times
  • The fitness center has elliptical machines and treadmills
  • Guests liked the indoor pool

Feedback From Real Customers

Shawn King

Very nice room! Pool was warm Hot tub jets were powerful Good location

Secure Best breakfast all week! Great amenities and perfect night’s sleep As other reviews mention, other guests can occasionally be heard but we use a fan at night so we slept very well!! A bit on the higher price side at $153 (book online for savings of about $25) but you truly get what you pay for here

merag chay

I was disappointed with the pool which is the only reason we booked this hotel at 200 bucks we could of paid way less but we liked that it had and indoor pool, the pool water was green and the smell of chlorine was so intense my eyes hurt as soon as we got to the pool area, there was also no towels at the towel station Just hate we wasted so much money when we could of gotten a different hotel Holiday inn express is where we always stay anywhere we go, but clearly the pool is not their best feature

Christina Phillips

Awful no stars This place claimed that the doors were locked at a certain time – they weren’t we walked right inThey have a sign up saying 24hour snack store but when we got into the lobby no one was thereWe waited around for 15 minutes at 1:30am in the hot lobby and no one came to help us until my fiancée pounded loudly on the table and finally some guy came out claiming he didn’t hear us or the phone (we tried calling)We went across the street to Hampton inn much better service

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