14 Best hotels with balcony in Yucca Valley, CA (2022)

stevel 19871

We had been coming to the springs for years but never again Maria the old owner now runs azure Palms which is a much better choice for a hot spring resort experience The new owner throws money into renovations but only hires people without experience

Earlier this year they had an amazing GM and a spa manager that was so knowledgeable, professional, and friendly So of course they both quit Now the place has a horrible rude manager The Owner uses it as a play place for his family and friends Every guest I spoke to said they had issues with their spa appointments, their billing, and even just getting basic information from the staff The manager was the worst of all He acted like he was the best thing that ever happened to the place, talking about his big ideas while cussing every sentence, and talking down about the owner and the staff It really took away from the boutique experience you come for I have never had a more rude experience than with him and the very young front desk girl There was no attention to detail It was very slow yet the staff was running around like the place was on fire, being short with other guests, and not able to offer the most basic services or answer any questions They didn’t even seem to have the slightest idea about the spa services extremely disappointing

Susana Callon

I usually don’t leave reviews unless the service was terrible Unfortunately, my recent visit to this place was horrible considering it is a boutique resort and spa Where do I start…on my way there, Melanie, the receptionist, waits three hours to call me back when I had a basic question about the spa services and after leaving her 2 voice messages to start things out

The next day, manager decided to do loud renovations like cut the palm trees and replace mattresses and they actually asked us to leave our room so they could replace our mattress which was an inconvenience considering that they are supposed to be a quiet and intimate place for relaxation In addition, my friend and I wanted to upgrade to the Villa that same day and they kept saying they would call us and let us know when we could check in and that call never came in I must have visited the receptionist 20 times during my two day visit Once they checked us in late at the Villa , we had requested a later check out the next day because we wanted to fully take advantage of the Villa and again they said they would call us back and that call never came in so we had to walk five minutes away to again talk to the receptionist Lastly, my friend and I wanted to split the bill for the two night stay and they screwed up our charges and again I had to call them and fix this matterBottom line— There are plenty of other resort and spas in the area and I would highly recommend you checking those out The rooms need serious upgrades, the pools are dirty, and the staff and management were very unprofessional and inexperienced! The spa services like the Colonics and facial were the only highlights of this trip For all these inconsistencies, We got a voucher to return for an extra day but after the credit card mix up at the end, we will NOT be returning!!!

Maria Henderson

DO NOT VISIT The place looks nothing like the photos It’s a dump in DHS, just like most of the places there

The dry sauna and steam room were both not working during our visit Showers are co-ed and almost like using a public restroom Towels are not soft Massage by Carina was great Then a few months later they charged my credit card because they thought they forgot to originally charge me for the visit What spa charges a credit card without calling the customer first? Especially after three months had passed since the visit I had to call my credit card company and the spa and the spring resort employees were not even sorry or willing to say they made a mistake Again, do not visit this dump Kudos to Carina tho I hope she finds a better place to work