14 Best hotels with balcony in Zephyrhills, FL (2022)

Fl Kazma

This was supposed to be a 1 star rating because it was supposed to be a 4 pm check in but they said they were backed up so our room was not ready until 6 pm Room was hot and AC temp stayed at 76 degrees for few hours The hotel was fully booked so there is no other rooms for us to switch to

On top of all that, we booked a king size bed room but we got a queen size bed I had 2 grown teenager kids with us Total 4 guests However, Leyla from the front desk turned the 1 star into a 4 star rating The whole situation from delayed check in to finding out the ac was not working properly to the wrong size bed given can throw any guests’ mood from good to bad After finding out Leyla was the only person working in the front desk, I didn’t want to complain anymore Working alone, she went above and beyond to get us a fan, gave us extra towels and bedsheets and didn’t give us any attitude Was apologetic and empathic of all the things that is going wrong I am a customer service supervisor I know what is good customer service She has exceeded my expectation in customer service The only reason I will ever come back to this hotel is because of a kind and attentive person like her Hotel mgmt, if you are reading this, please acknowledge what a blessing for your hotel to have an employee like her I will give her a raise and promotion for providing great customer service cause what she did is what all hotel industry needs in order for guests to return to stay at your hotel The reason why its not 5 stars is because you were very short on staff You can’t just have 1 staff member to handle the hotel She handled the check in, the issues we have with our reservation, the AC issue Plus I’m pretty sure other customers have requests too Sorry for the long review but want to say that your room was very clean too Good job on this too

Kelly Wentworth

Wow As a former Marriott Employee I expect a certain standard of customer service What happened? Went to check into our hotel and told it was cancelled by Orbitz(yes, so know I should book direct, but never had an issue) orbits tells us it is still active, so basically Marriott found a way to cancel a discounted room and refuse to walk us

I ask to speak to a manager and told there isn’t one on duty I tell her (Lydia) that it’s ridiculous to have no manager and that I needed her to call him, as I needed solutions, not just a so sorry as I have to kids in the car who are ready to be settled and get ready for bed an I just supposed to sleep in the parking lot Now, I was obvious angry, and used a very stern and loud voice, but no where near yelling Daniel the Manager tells the front desk to call the police Who, by the way, arrived while my child is going to the bathroomBy the way, I told Lydia that she should seriously consider working somewhere else, because she does not deserve to be thrown under the bus by her bossIf this is now Marriott, we won’t be returning, there is too much competition for that Likely, we will be making the 2 1/2 hour drive back home tonight, instead of spending the last of spring break with our kids, because every room is sold out right now

Robert Strunk

Hands down the nicest and most helpful staff I have ever encountered at a hotel (and I used to travel mon-thurs every week for work) Before I checked in I called ahead (because some of these reviews had me worried) and confirmed my reservation with Emily Emily was super nice and extremely helpful

I spoke with her on site also and she was just as helpful and nice While eating the complimentary breakfast, I found Jackie (hopefully spelled correctly) to be very helpful She went above and beyond to make sure my two young sons had waffles made just for them I found my room to be very clean I needed to extend my stay an extra day and the staff handled it with no issues at all The only negative thing I can say is that some lazy A-hole was smoking in his/her bathroom and the smell came out of the vents in my bathroom Not much the staff can do about it but it would be nice if there was some counter measures that could be taken with the ventilation system to prevent those types of issues