hotels with penthouses in Mayfield Heights, OH

1. InterContinental Suites Hotel Cleveland, an IHG Hotel (4-star hotel)

About this hotel

On the Cleveland Clinic campus, this relaxed all-suite hotel is 1 mile from the Cleveland Museum of Art, 3 miles from Downtown, and 5 miles from the Rock and Roll Hall of Fame museum.Unfussy suites provide free Wi-Fi, flat-screen TVs, safes and iPod docks, as well as minifridges, and tea and coffeemakers. Upgraded suites add living/dining areas with pull-out sofas, and panoramic skyline views. Room service is available 24/7.Amenities include a casual restaurant and bar, and a 24-hour fitness room. A breakfast buffet (fee) and parking are offered.

Things You Need to Know

  • Guests liked the large rooms and praised the beds
  • 5 min drive to the Cleveland Museum of Art
  • Some guests disliked the bathrooms
  • Guests praised the friendly service
  • Guests mentioned microwaves 16 times
  • Guests liked the fitness center

Feedback From Real Customers

Alan Kratzer

The InterContintal Suites Hotel of Cleveland, on Euclid Ave is a great place to stay To start your stay off the valet parking staff meet you at your car If you have a lot of luggage the doorman will assist you to your room

Then when you come in to front desk for your check-in At the front counter is there to truly help you in a difficult time and sometimes first stay to be seen at the Cleveland Clinic Once in the room they are very spacious whether it be, 2 full size beds or a king size room Rooms are very clean If you would have an issue call the front desk My second stay our air conditioner broke at about 11 pm It was no one’s faulty I called the front desk then apologized and moved us down the hall for 2 more nights Yes it was an inconvenience but they took care of us and made it right The 3rd stay, I had a question on how to handle having a mid-morning appointment, and not wanting to check out till after my appointment Joshua Taylor, Front Desk Manager this evening, he took great care of me and was able to get me a later check out I greatly appreciate all of the pleasant friendly staff members that work here Please note: They ask you to please where a mask in the public areas It is for your safety but many to protect patients like myself from getting any sicker and not being able to beat any respiratory issuesVery close walking to main entrance if you so choose (10 minutes) or the Cleveland Clinic has shuttles that will pick you up at the front door of the hotel Please allow 20-30 minutes for a ride to your closest entrance for your appointment No need to have your car while here The C2 restaurant has awesome food, and great staff Please don’t forget to tip your valet parking staff and the doorman if you use them

KT

When I saw how close it was to Cleveland clinic I was worried about hearing ambulances all night long, but i didn’t Everyone was friendly, from valet to front desk to the house keeping we ran into on our way out Our bed was crisp and clean, as was the rest of the room

We felt welcome and safe staying here, and next time I want to stay at a suite I know exactly where to go

B R

Mostly a good experience Room was very comfortable Bed was most comfortable I had ever had at any hotel

Very convenient for visiting my family member at Cleveland Clinic Arrived late at night Tried to order room service Made numerous attempts to contact room service Kept getting the run around Asked for a menu Was told they would bring one right up Never saw it Staff (Josh) at front desk was superb Got us a menu for a pizza place He even stayed late to make sure we got our order Took the hotel shuttle to the clinic twice One experience was good The other was horrible The woman who was running the shuttle was incredibly rude

2. Comfort Inn Mayfield Heights Cleveland East (2-star hotel)

About this hotel

Off I-271, this straightforward hotel is 4 miles from Beachwood Place mall and 14 miles from the Holden Arboretum.Laid-back rooms come with complimentary Wi-Fi and flat-screen TVs, as well as minifridges, microwaves and coffeemakers. Suites add pull-out sofas.Parking is free, as is a hot breakfast buffet served in a dining area with a communal table. Other amenities include a 24/7 exercise room, a lobby lounge and a laundry room.

Things You Need to Know

  • Guests praised the rooms
  • 11 min drive to North Chagrin Reservation
  • Guests praised the professional service
  • Guests mentioned “a pillow” 12 times
  • Guests liked the breakfast

Feedback From Real Customers

Michelle Ionta

We stayed here for two nights and I have to say that it was very nice especially given the price pointWe had a mini fridge and a microwave in our room which made it so much easier and the buffet breakfast was pretty goodWhenever we came in or called down then there was always someone at the front desk and they were always very helpful and nice

We have stayed at places with what we’re considered better names that didn’t even come close to the amenities and the knowledge and caring of the staff hereIf we need another stay in this town then this is definitely where we are going again!

Christine

Absolute garbage hotel and management My sister stayed there and she needed to use my credit card They would not allow her to stay there without me filling out an authorization form

I filled out the authorization form and clearly stated and signed that she was only allowed to use it for 2 nights Any additional nights they needed further approval They let her stay for 2 weeks I called probably 20 times to talk to management and they said they needed to “look into it” and they would “get back to me” yet refused to do so Or the general manager was conveniently unavailable Gave her two phone numbers and even my email What exactly was the point of you having that form if none of your employees look at it There was nothing to look into unless your general manager also can’t read Completely incompetent and is a pretty big mess up and a lot of money for them to care so little You’re better off sleeping outside

Brook Lujan

Great breakfast They just started back up w/full buffet breakfast after pandemic Have eggs, sausage, waffles, breads, yogurt, cereal, juices, & much more

Curb appeal looks a bit spooky but rooms were nice & great choice of pillows Our room had microwave & fridhe for around $95 w/AARP discount Also, very good Bob Evans restaurant right next door, & Costco only a few minutes away to get gas, etc

3. Courtyard by Marriott Cleveland Beachwood (3-star hotel)

About this hotel

This straightforward hotel is 1.9 miles from Highland Park Golf Course and 5.9 miles from the Nature Center at Shaker Lakes.Contemporary-styled rooms offer free WiFi, desks, flat-screen TVs with premium cable channels, minifridges, microwaves and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and a meeting room. Other amenities include an indoor pool, an exercise room and free on-site parking.

Things You Need to Know

  • Guests praised the large, clean rooms
  • 6 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the friendly service
  • Guests mentioned lobbies 14 times
  • Guests mentioned “Bistro” 12 times
  • Guests praised the fitness center

Feedback From Real Customers

T. Dott

This was my first trip to the area and as always the Courtyard brand delivered The property was easy to locate, convenient to restaurants and shopping The staff was friendly and ready to help, even after I requested a different room (I am not a fan of rooms located next to exit doors on the 1st floor)

The agent did not hesitate to help me The room(s) were clean and comfortable My only concern, would be the A/C unit in my room rattled all day/night, so there were no quiet night’s sleep, I adjusted to it eventually

trici drews

First impression wasn’t good The front overhang was on need of repair Not a good look

Reception area clean & organized We were able to checkin early Overall, We enjoyed our room But lifted toilet seat and discovered it hadn’t been cleaned YukThey do have Starbucks in lobby Free water in dispenserGreat location for shopping & dining

Jacob Tidwell

Everything you’d expect from a Courtyard/Marriott The staff was very welcoming during check-in The room was oddly configured, but large and appropriately furnished

The bed and pillows were mostly comfortable, but definitely uneven on one side, I assume from frequent useClose proximity to interstates and local roads, fast food restaurants, sit-down restaurants, and other resources Easy access to local universities, businesses, etcThe only drawback was the broken electrical outlets on both sides of the bed (part of mounted light fixtures) I was forced to use the wall outlet (~2 feet from the bed) with a relatively short cord I wouldn’t normally complain, but in 2022, most travelers don’t use the hotel alarm clocks and are reliant on cell phones

4. Homewood Suites by Hilton Cleveland-Beachwood (3-star hotel)

About this hotel

This extended-stay hotel with an elegant wood lobby is 2.7 miles from Beachwood Place mall and 7.8 miles from Case Western Reserve University.Polished rooms, ranging from studios to 2-bedroom suites, come with fully equipped kitchens, dining tables and free WiFi, plus flat-screen TVs.A free hot breakfast is provided daily, as well as complimentary light dinner and drinks (Mon-Thurs). There’s a convenience store and free grocery shopping services, plus a business center and laundry. Guests can use a fitness room and indoor pool, and have access to a nearby fitness center. There’s also a meeting room and free local shuttle.

Things You Need to Know

  • Guests praised the rooms
  • 4 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the friendly service
  • The fitness center has weight machines
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

Jenna Sanchez

We stayed 3 nights and this hotel is amazing Very clean and spacious rooms The staff was very friendly and helpful, I asked for a couple more towels at the front desk and the lady was more than happy to help

She even gave us a few extra hand towels! The pool, hot tub, and workout room were all fantastic and clean The breakfast was delicious with quite a few choices to choose from We will definitely be staying here again when we come back to Ohio!

Jackie C

The staff at this location were very kind and courteous They helped to make my stay very pleasant The room was nice, I liked the kitchen, and the bed was extremely comfortable

The breakfast was also really goodHowever, the sofa bed was absolutely disgusting The mattress pad briefly came off when I pulled the bed out for my kids to sleep on and honestly it made me sick to my stomach The mattress was so gross! I didn’t even feel comfortable letting my children lay on that thing It should be in the garbage For the amount of money spent, no one should ever have to sleep on top of filth Also if you have small children such as I did, there are not really any kid friendly TV channels for the evening time That was disappointing as wellIf I’m being honest even though I liked the staff very much and the room size, that issue with the sofa bed would definitely be enough to make me not want to stay again

Yechezkel Sherman

i would give this place ten stars if i could!!POOL/HOT TUBThe pool and hot tub were amazing!! clean heated pool great for all the kids the hot tub was so relaxing and just what you need after a long drive kids had such a blast

towels were all clean and plenty of themROOMclean and very spacious had everything we needed from the pull out sofa bed to the kitchenet the beds were comfy and the shower was greatSERVICEthe staff are all smiling and willing to please very warm feel no issueswould stay here again in a heart beat

5. Residence Inn by Marriott Cleveland Beachwood (3-star hotel)

About this hotel

Off I-271, this modern all-suite hotel is 3 miles from shops and restaurants at Legacy Village, and 21 miles from the Great Lakes Science Center.Contemporary quarters, ranging from studios to 2-bedroom suites, feature pull-out sofas, dining areas and kitchenettes, along with free WiFi and flat-screen TVs.Freebies include hot breakfast, parking, regular evening socials and grocery delivery service. Amenities consist of a seasonal outdoor pool, a hot tub and a fitness room, plus a basketball court and a patio with a fire pit. There’s a convenience store. There’s also a coin-operated laundry. Pets are welcome for a surcharge.

Things You Need to Know

  • Guests praised the clean rooms and the kitchenettes
  • 6 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned “suites” 24 times
  • The fitness center has weight machines
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Natalie H

Stayed at the Residence Inn from 7/25 – 7/28 while on our trip to Cleveland Due to a flight delay we arrived at the hotel around midnight My husband immediately started to get his clothes ready for an early meeting when he noticed stains on the iron

I called the front desk and this wonderful lady working the night shift brought us a new iron in the middle of the night This is literally the definition of above and beyond when it comes to service in my book The room itself was spacious and clean The breakfast had a good variety of items that ranged from scrambled eggs, warm sandwiches, fruit, pastry to cereal The only thing that would’ve made our stay better are extended breakfast times, 9 am seems to be a bit early as a cut off time for breakfast for people in vacation But all in all we had a wonderful stay!

Janice Price

Pros: Every staff member was so friendly and helpful The breakfast was always stocked and adequategreat location

CONS: dirty room, stained, peeling walls Loud people running all hours of the night Front desk said they can’t do anything There’s only like two luggage carts around and they are never available so we had to make like 15 trips up and down with the slow elevator Will not be staying again

Lisa Marie

I was there in Ohio for surgery I had to stay 10 days to recover and have my post op appointment The hotel itself has great staff! Great if your coming for a few days

Nice pool area However as far a comfort to recover from a surgery, no place to be comfortable Beds are hard couches are dated and are pull out beds that you can feel No place to sit and rest I was told I would have to rent a chair from Rent a Center Would not recommend to recover for long periods of time Other then that the staff is great

6. Hyatt Place Cleveland/Lyndhurst/Legacy Village (3-star hotel)

About this hotel

Adjacent to the upmarket Legacy Village shopping center, this polished, modern hotel is 2 miles from I-271 and 7 miles from the Cleveland Museum of Art.The unfussy, contemporary rooms have free Wi-Fi, flat-screen TVs, and lounge areas with pull-out sofas, in addition to tea and coffeemakers, minifridges, and wet bars. Airy 1-bedroom suites add separate living rooms and extra TVs.Freebies include parking. There’s a casual all-day restaurant, a chic cafe/bar and a 24/7 exercise room, as well as a heated indoor pool.

Things You Need to Know

  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the casual restaurant
  • Some guests complained about the bathrooms
  • Guests mentioned “shopping malls” 12 times
  • The fitness center has weight machines
  • The hotel has a boutique store

Feedback From Real Customers

A R

The only good thing I have to say is that the rooms are very nice as were the views However they charged an extra 4 nights and when we called to try and get it sorted the woman who answered the phone could not have cared less We offered to bring the bills we received so she could see the difference and errors and her reply was “if it will make you feel better”

Feel better? Its to get credited back the extra charges and show you the discrepancy between the credit card and hotel bills! Also, in a two week stay, the room was half cleaned once I asked several times for it to be cleaned but they only did it when I caught them in the hall And then they didn’t get to the bathroom and just did the room Several of the nights there were loud parties and the walls and floors seem to be paper thin for sound Will never stay there again when travelling to Cleveland

Ann Brenner

Do not choose this hotel for your wedding block The problems that me and my family experienced will speak for themselves!1 The lock on my room stopped working on check out day so it took HOURS for a maintenance person to come fix the door to get our stuff out (this was the day after my wedding and we had planned to have family over)2

No one to check out guests (my family waited for 30 minutes and the online check out was not working either)3 One of my family members attempted to check in on Saturday at 3pm and they were not able to let her into her room until after the wedding The wedding was at 5pm and she had to get ready in someone else’s room4 Took them over 30 minutes to check me in and when I finally got to my room, it was the wrong one This caused me to be late to MY OWN wedding rehearsal5 Attempted to charge me double and when I corrected them, I was given attitude6 No luggage cart in sight all weekend7 Many of my guests were not given their complimentary hotel bags8 I was specifically told that the bar would be open on Friday and Saturday Like the luggage cart, no bartender in sight all weekend9 I asked and confirmed twice that there would be turnover service Saturday morning on two of the rooms I booked I guess fresh sheets and towels are asking for too much because neither rooms were cleaned for Saturday evening

Walter Jones

I didn’t stay at this particular one, however I did call this particular one to see if they had room availability for a particularly difficult to navigate situation (C19 pos, government travel, getting kicked out of my current hotel due to lack of availability) and while they didn’t have availability, their representative “Sunny” absolutely lived up to her name and stayed on the phone with me until I was taken care of fully She was honestly the first person to listen to my situation and not immediately try to shoo me away, and she did an excellent job helping me out and getting me sorted at a different Hyatt locationIf she’s coming up for review for a raise, 10/10 just do it 🙂

7. Home2 Suites by Hilton Cleveland Beachwood (3-star hotel)

About this hotel

On a grassy plot off Interstate 271, this informal all-suite hotel is 16 miles from the shops and restaurants in Downtown Cleveland, and 5 miles from walking trails at Acacia Reservation.Bright, relaxed studios have free Wi-Fi, plus flat-screen TVs, pull-out sofas and kitchenettes. The 1-bedroom suites offer separate living/dining rooms.Complimentary amenities include parking, and a breakfast buffet served in a modern dining room. There’s also an indoor saltwater pool, a fitness room, and a terrace that has BBQs and a fire pit, in addition to a coin-operated laundry.

Things You Need to Know

  • Guests liked the rooms
  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • The hotel has a nightclub

Feedback From Real Customers

Anthony Adams

Booked 5 Nights First night they did not have our room available and they booked us a hotel next door Second Night, room not exactly as pictured online

Linens not supplied in room for pull out Had to request Linens and pillow covers and go to front desk Trash under cushions Thin walls so we heard the loud neighbors until 3am Highway noise also apparent We requested towels and none delivered We then requested room-cleaning and towels nothing Shirtless guest in breakfast room, Employees smoking at front door and talking on phone, etc The room interior was pretty nice, but the service was not With the poor service, thin walls, and partying guests, it makes me think this is more of a nicer version of motel 6 with a kitchen added Not worth it in the end there are better options

Jo MV

The hotel was clean and updated The employees were kind and helpful I appreciate virtual check-in, keycard and room status

The room was spacious for the price, but rather small for a suiteBreakfast was included and had gluten-free options including several omelets, eggs, and gritsI was disappointed that even though I included a note when booking an accessible room that I am a wheelcbair user, I was given a non-accesible room

Pamela Bell

My sweater was stolen! I accidentally left my sweater in the closet I am POSITIVE I left it there When I contacted Customer Service I was advised that if their staff finds any left property they would place in lost and found

Well obv NOT! The sweater was a nice and I guess someone liked it Dishonesty disgusts me Hilton advised me that I have no recourse Shame on you Hilton!

8. Courtyard by Marriott Cleveland Willoughby (3-star hotel)

About this hotel

This modern hotel is 7 miles from Lake Metroparks Farmpark and 8.8 miles from the Holden Arboretum.Contemporary-styled rooms offer free WiFi, desks, flat-screen TVs with premium cable channels, minifridges, microwaves and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and a meeting room. Other amenities include an indoor pool, a whirlpool and an exercise room, plus free on-site parking.

Things You Need to Know

  • Guests praised the rooms, which have microwaves
  • 7 min drive to Squire’s Castle
  • Guests praised the friendly service
  • The fitness center has weight machines and elliptical machines
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Jerry B

The service at this hotel is an embarrassment They charge you for a Marriott and barely give you Motel 6 service Could not get any clean towels on top of not getting your room cleaned

That might be OK if you were afforded a discount which you are not not Absolute absolute bad experience would not recommend this hotel to anyone!!!

9. Residence Inn by Marriott Cleveland Independence (3-star hotel)

About this hotel

Off I-77, this relaxed all-suite hotel is 7 miles from Cleveland Metroparks Zoo and 9 miles from Progressive Field, home of the Cleveland Indians baseball team.Streamlined suites feature free Wi-Fi, full kitchenettes and sitting areas with pull-out sofas, as well as desks and flat-screen TVs. Upgraded suites include fireplaces, and 2-bedroom suites provide separate living rooms.Breakfast and parking are complimentary, as are regular evening socials. There’s a seasonal outdoor pool, a hot tub, an exercise room, and an outdoor court for tennis, basketball and volleyball. Other amenities include 2 meeting rooms and a business center, as well as a coin-operated laundry.

Things You Need to Know

  • 12 min drive to the A Christmas Story House
  • Guests liked the friendly service
  • Guests mentioned the rooms are unclean
  • Some guests disliked the bathrooms
  • Guests praised the restaurant
  • Guests mentioned “suites” 19 times
  • The fitness center has weight machines and elliptical machines
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Matt Kelichner

The manager was very nice and empathetic Unfortunately, our room was absolutely disgusting and no where near what we expected during this trip There were 3 garbage cans in our two bedroom suite and of those three, one was still full of trash and one didn’t have a bag inside when we checked in

There were all kinds of sticky / tacky substances on the doors, counter, and night stand We had two separate two bedroom suites and none of the 6 TVs in our rooms worked, all 4 beds looked like the top layer of blankets were just pulled up vs the sheets actually being changedThere were bags of garbage and towels all over the property which was as bizarre as it was gross We were there for 3 days and it was progressively worse each day We wound up checking out a day early purely because of the condition of the hotel There’s a major difference between an older property and a poorly maintained property

Chris White

I am in the middle of an 11 night stay and things have already been rather disappointing, to say the least I will edit with additional informationLocation: The hotel is conveniently located to the city of Cleveland

It is in a safe area and quite a few food options are nearbyFacilities: The hotel layout is confusing and is definitely dated It could use some upkeep I am in a studio suite with a fireplace The area in front of the fire place on the floor has a soft spot that I avoid as I don’t want to fall through The television system does not save information from Netflix or other streaming services like I am accustomed to It also zooms in the picture on streaming services randomly The laundry room is inoperable The washers all broke and apparently they did not start repairs until the final one broke The closest laundromat is 28 miles away… Very inconvenient for someone without a vehicle The common areas could use some cleaning as well The picture is, what I am hoping is, ketchup that has been on the wall in the stairwell since I checked inStaff: Interactions with staff have been hit of miss Everyone has been very polite, but I am assuming a lot of newer employees at the locationBonvoy: I was given an upgraded room to the fireplace suite upon check in which is always appreciated My status was kind of acknowledged when checking in (has never been important to me) I requested a late checkout when I checked in electronically and there were no issues

Irene Aschenbener

We stayed in this location several times It has never been great, but We travel with dogs and and usually accept we won’t get the best room This time we were put on the 2nd floor and I ask to be moved because of the dogs- up and down stairs

We were put in room 2 and it was filthy! Surface’s dirty, walls, dust on sides of beds, lamps, drawers would not stay closed on the dresser, needed to be vacuumed Cushions missing off the back of the couch, no chair in room I called front desk, offered small wipe’s to go over surfaces They had no other roomsThe next morning my dog pick up a medication off the floor and I went to speak to the manager, KathyShe did have the room cleaned, it was better not great, waived my do fee, but I really don’t think she cared No one should have been put in that room in the first placeBut hey location is convenient -hence the 2 stars I expect more out of Marriott

10. Residence Inn by Marriott Cleveland Downtown (3-star hotel)

About this hotel

A 6-minute walk from Progressive Field, this genteel all-suite hotel is 2 miles from the Great Lakes Science Center and a mile from the Rock & Roll Hall of Fame.The relaxed studio suites feature bright accent walls, kitchens and free Wi-Fi, as well as flat-screens, desks and living areas with pull-out sofas. The 1-bedroom suites add separate living rooms. Some have fireplaces.Hot breakfast is complimentary. Other amenities include a fitness center, a 24-hour convenience store and a coin-operated laundry. There’s also meeting space. Parking is available for a fee.

Things You Need to Know

  • Walking distance to Cleveland Arcade and Public Square, Cleveland
  • Guests liked the friendly service
  • Guests mentioned the rooms are large but unclean
  • Some guests complained about the unclean bathrooms
  • Guests praised the restaurant
  • Guests mentioned “a fireplace” 10 times
  • Guests praised the nightlife
  • Guests praised the bar

Feedback From Real Customers

Michael J.

Very good re-use of a historic building (arcade mall) If you want quiet, make sure your room does not face the front main road as you can hear vehicles with blaring music through the windows during the night Front desk staff was very helpful, even secured our luggage after check out so we could visit the Rock and Roll Hall of Fame without having to put our luggage in our vehicle in the parking garage

We will come back and stay here again

Edie Cavanaugh

The room size was fabulous but in need of many repairs Reported the shower had a really bad leak, was told it would be taken care of Never was

Clothes hook on back of one bedroom door totally knocked off Had to get toilet paper from the front desk because housekeeping didn’t have any Asked for change at the front desk, twice, they had NO money in their cash drawer I was told to ask the valet The workers were very pleasant and polite

Margo Fritz

Our room was located in the Euclid building This is the most customer unfriendly layout I have ever experienced in a hotel We took the elevator from the lobby to the second floor

Walked through the dining area and out a door into the building next door that has various stores located in it We walked along a second floor walkway that looks down on the shopping are for quite some time to a second elevator We took the second elevator to the 4th floor Once we got off the second elevator it was a walk through various halls and up a set of stairs finally to our room Using a luggage cart was not an option The room was not anything like other residence inns I have stayed in It was dirty and needed updated to say the least Some of our pillows did not have pillow cases on them We did not have enough towels in our room for our family, for some reason only 3 were provided I called the front desk and they were supposed to send more, they never came We asked the front desk if there was a better way to our room and she told us there was only one way We experimented with several stairwells to find a more customer friendly way to our room All of the stairwells are disgusting, many cigarette butts, empty beer cans and filth The breakfast was also a disappointment slimy not fully cooked eggs, sausage, waffle in a plastic wrapper and old bananas Upon checkout I was charged for two days of valet when I had only used it once I called to complain and was told that the valet had tickets for each day and it had to be right I was eventually credited after another phone call

11. Metropolitan at The 9, Autograph Collection (4-star hotel)

About this hotel

Set in a converted 1906 bank, this upscale hotel is an 8-minute walk from Playhouse Square, a 10-minute walk from Tower City-Public Square subway station and a miles from the Rock and Roll Hall of Fame and Museum.The elegant rooms have plush beds, living areas, free Wi-Fi, flat-screen TVs and minibars. Suites add sofabeds, and some feature fireplaces or conference rooms. Club rooms include butler service, plus free breakfast, snacks and cocktails in the top-floor lounge.Dining options include a fine-dining restaurant, a rooftop cocktail lounge and a 1920s-style bar. There’s also a theater, a gym and an indoor dog park.

Things You Need to Know

  • Guests liked the rooms but some complained about the kitchenettes
  • Walking distance to Cleveland Arcade and Playhouse Square
  • Guests liked the friendly service
  • Guests praised the breakfast
  • The fitness center has weight machines
  • Guests praised the top-floor bar

Feedback From Real Customers

Krystle Rose

Great location right in downtown Walking distance to both progressive and the basketball stadium Great atmosphere, and several great dining and drink spots right at the hotel

Downfall is only valet parking So if you can overlook that you have a great location Rooms were roomy for what I had, but noticed where there hasn’t been dusting happening in a coupleLocations Overall a great stay with great atmosphere in downtown Cleveland

Corey R

**20 Stars** Wow, what can I say This is a beautiful hotel in a wonderful location with a fantastic client service team The lounges are unique

The restaurant, “Adega” won’t disappoint The room was HUGE! This hotel left us wishing we could stay longer Thank you to everyone at the Metropolitan at the 9 such a wonderful experience

uni0versalpulse

Stayed here for a brief business trip, The hotel was wonderful The staff were very accommodating and Lorena at the front desk of guest services went above and beyond to make my stay at Metropolitan at the 9 the most enjoyable She assisted with an early check in as as well as helped print out my boarding passes when I checked out

Thank you for a wonderful business trip experience

12. Aloft Cleveland Beachwood (3-star hotel)

About this hotel

An 8-minute walk from University Hospitals Ahuja Medical Center, this stylish, contemporary hotel is 4.3 miles from Beachwood Place shopping mall.Bright rooms feature free WiFi, flat-screen TVs and walk-in showers. Some have desks. Suites add separate sitting areas.Amenities include a business center, an indoor pool, a fitness center and a colorful cafe/bar. On-site parking is available for a fee.

Things You Need to Know

  • 6 min drive to the Maltz Museum of Jewish Heritage
  • Guests liked the friendly service, which has a concierge
  • Guests mentioned the rooms are unclean
  • Guests mentioned lobbies 55 times
  • Guests mentioned “Billiard table” 18 times
  • Guests liked the fitness center, which has weight machines
  • Guests praised the indoor pool

Feedback From Real Customers

Chantell Gaither

Hello everybody it’s me again, coming to you live about my experience with the aloft hotels Marriott I have to say again I am never disappointed when I stay at the aloft hotel Beachwood Ohio!Let me tell you why, I had a red eye flight this morning coming into Ohio for weekend business Now, I am a morning person but I was a little tired this morning because my alarm system went off four times last night at my home all the way up to the last alarm sounding at 3:26 AM this morning and I had to be at the airport by 6 AM

So I touchdown on time early this morning and I’m like I can’t wait until check in i am tired and I would like to take a little nap before I start my day I arrive at the aloft in Beachwood Ohio and I’m greeted by Andrew with the most beautiful smile and by the way he had a beautiful salmon colored top he looked so handsome and neat He says hello I say hi, I apologize for coming in so early today but is there anyway I can get an early check in He replied, absolutely we have a room waiting just for you, now that’s a quote! He said not only will I check you in early and since you’re so tired I’m going to upgrade your room at no charge to you I said, wow, thank you! And he mention by the way if you need any water or any refreshments you can have it here and he continued to take me around to the business center and things like that just a refamiliarize me with the schematics of this hotel Again I say thank you So I gather my things and head upstairs to my room and open the door to the most beautiful room and seating suite attached! I’m not gonna bother you guys with all the little details in the rooms and the seating area but I just want you to know that I’m so very grateful for the outstanding customer service I always receive when I come stay here! Thank you Andrew I’ll see you again on my next trip

Kamil

I really like this hotel, always staying there when going to Cleveland It’s nice, clean and with really good breakfast from Menu (order well done if You like fries cook better) The room is small, but enough for overnight stay or even few days, especially for the price

The stuff friendly and helpful Infused water offer at the lobby They also have some arcade games, console, pool, and bar I recommend this hotel especially in this price Perfect for a business trip or quick visit in Cleveland!

Deidre White

I came here for a sleep study through my doctor, but the hotel is nice The room was well decorated and OMG, the bed! That was one of the most comfortable beds I’ve ever slept in! It’s a very modern style, which isn’t my thing, but it was done well The shower was nice, good pressure

I didn’t like that the sink was out in the open, but it was tucked away from view of the bed, so there’s still some privacy when using it There’s a nice fridge and safe in the room, too I was facing a busy street, but couldn’t hear anything, so the windows were great, but I could hear some noise from the hallway, so that wasn’t great

13. Inn of Chagrin

  • Address: 87 West St, Chagrin Falls, OH 44022
  • Phone: (440) 247-1200
  • Ratings: 4.5 (87 reviews) Excellent
  • Website : Inn of Chagrin
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Refined rooms & Jacuzzi suites, some with fireplaces, plus free continental breakfast.

About this hotel

Located a block north of the Chagrin River, this elegant B&B is a 14-mile drive from the Cuyahoga County Airport.The refined, traditionally decorated quarters have flat-screen TVs, and some also include period fireplaces and 4-poster beds. Suites add Jacuzzis.Continental breakfast is complimentary. There are 2 meeting rooms, both with audio visual equipment and WiFi. In-room massages are available for a surcharge.

Things You Need to Know

  • 5 min drive to Western Reserve Land Conservancy
  • Guests praised the service

Feedback From Real Customers

Linda Graham

My husband and I recently took a trip to Chagrin Falls for a special wedding weekend Carson at The Inn was so helpful booking us for a (3) night stay We now live in Nashville but I grew up in Chagrin and always love going back home to the sweetest village full of the friendly people

The staff was very welcoming and the rooms were comfortable We lucked out with a great room with a lovely fireplaceA big thank you for arranging the most picturesque snowfall while we were there It was beautiful!The newly renovated spaces are fabulous We cannot wait to return to see the renovated guest roomsThe location cannot be beat It’s so nice being able to stroll in and out of the quaint shops and the choice of restaurants is fabulous No need to get back into your car after you arriveWe had a great time and truly enjoyed the Inn of Chagrin Falls!

Kit Lai Pine

Found Inn of Chagrin Falls on Google Map for a decent place to stay for our cross country drive My husband and I were pleasantly surprised by the beautiful homes and the nicely adorned Main Street of Chagrin Falls People were out and about in the village that had lots of restaurants and stores

We were greeted warmly by Beau when we arrived at the Inn He showed us our Queens room on the ground floor with a fireplace and gave us the parking flyer for our car The room was tastefully redone Like the linen window treatment The bathroom was redone in marble tiles with black fixturesThe bed linens were of high quality with thick mattress though it’s a bit soft for usThe lounge was stocked with lemon and watermelon flavored ice water, coffee and tea Breakfast was continental with muffins and bagels We chose to have coffee and breakfast at an excellent coffee roaster on Main StreetSo happy we found Inn of Chagrin Falls We had a good night sleep in a beautiful town with good restaurants So much better than the chain hotels off the highway

14. Hampton Inn & Suites Cleveland-Beachwood (3-star hotel)

About this hotel

Off interstate 271, this warm roadside hotel is 2 miles from the Maltz Museum of Jewish Heritage and 6 miles from Chagrin Fall Waterfall. Downtown Cleveland is 18.6 miles away.All rooms include free Wi-Fi and custom-designed beds, plus both full desks and lap desks (for working on the bed), coffeemakers and 32-inch flat-screens. Suites add microwaves and fridges, as well as wet bars and sofabeds.Free hot breakfast or weekday breakfast bags to go are offered. There’s an indoor heated pool, plus a hot tub and a 24/7 gym. Parking is included, and a meeting room is available.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests liked that this hotel is near shopping
  • Guests praised the friendly service
  • Guests mentioned lobbies 15 times
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

Laura L.

I ave high standards for Hampton Inn, but they did not disappoint The bar had great breakfast to order like a restaurant You had to pay, but it was nothing compared to other chains

The room was very clean and neat They had a computer in the lobby with a printer, and a great location within walking distance to shops and restaurants The front desk and breakfast servers went above and beyond I really enjoyed my stay here

Rebecca Kosierowski

We came up for a surgery and stayed here for one night We had a king suite, which was quite roomy and comfortable, clean and nice The bed was quite comfortable, the right balance of firm and soft (despite our preference at home for a very firm futon directly on the hardwood)

It was quiet, and the staff were all polite We thought about swimming in the pool, but the cloud of chlorine in the air when we opened the door to it was off-putting, so we went for a drive to Lake Erie (choosing Euclid Park over Edgewater Park since we didn’t have to drive right through Cleveland traffic to get there) and enjoyed a meal in the shade by the water instead The breakfast spread had a large variety of items, and they really only lost a star for the eggs being the tasteless powdered variety and the sausage with so little seasoning and flavor that I actually wondered if they were meatless (if so, people should be told on the placard because we don’t eat soy products)

Alex Scullion

Hotel front desk staff gave my coworkers and I a hard time when checking in and checking out They almost didn’t let us check in even though our employer had paid and we had email confirmations printed out Our names were also listed as the guests on the reservations

If you’re planning on booking rooms for business, you might want to reconsiderOther than the service, the hotel is OK The best thing about this hotel is the location!!! Within walking distance of great shops and restaurants I’m not sure I would want to stay at this particular hotel again, but the location was great

15. SpringHill Suites by Marriott Cleveland Independence (3-star hotel)

About this hotel

Off Interstate 77, this informal all-suite hotel in a modern building close to casual eateries is 9 miles from pro basketball and baseball games in downtown Cleveland and 20 miles from Cuyahoga Valley Scenic Railroad.Streamlined suites with contemporary decor feature free high-speed Wi-Fi, flat-screens and iPod docks, plus kitchenettes, and living areas with sofabeds.A breakfast buffet and parking are complimentary. Other amenities include a laid-back lobby restaurant/bar (limited hours), an indoor pool, a hot tub and a gym. There’s also a convenience store.

Things You Need to Know

  • Guests praised the rooms and the beds
  • 11 min drive to the A Christmas Story House
  • Guests praised the friendly service, which has a concierge
  • Guests praised the restaurant
  • Guests mentioned lobbies 15 times
  • Guests praised the bar

Feedback From Real Customers

Lindsey Simpson

The hotel itself was nice, I loved the room For the most part, it was clean and the breakfast was good The reason I am giving the hotel two stars is because I suspect theft after requesting room service from the hotel

I had a piece of jewelry tucked away before room service and after packing the jewelry box and bringing it back home we unpack it and a pair of earrings were gone from it I wouldn’t be so mad if they weren’t my grandmothers who had passed last year and the ones I wore in my wedding They were not worn or taken out the rest of the trip so who else would have taken them out? Just be mindful when staying here about your belongs and who enters your room!

Crystal Hamilton

Rooms seemed visibly clean at first, until we started noticing cup stains on counters, someone else’s hair on the nightstand, dirty counters behind ice bucket and coffee machine Hot tub was visibly filthy with smelly, musty water Scent used in hotel smelt clean at first, but started to make me feel sick after a few days

Could use some hot items on breakfast menu for the price Pool was fine, as well as fitness center Beds seemed clean and comfortable There was a small bug crawling on my son’s pillow – not sure if it was a bed bug or not No bites TV is in bad position in relation to beds Our daughter slammed her finger in the sliding bathroom door – has no stopper and slides very fast if not familiar with that kind of door like our daughter Staff pleasant Housekeeping friendly and accommodating

Scott Stallings

We found the hotel was clean, the room was spacious, and the staff was friendly Look at the pictures closely because the one bedroom is a studio room with a bathroom It’s not like Residence Inn or other Marriott properties where one bedroom is actually one bedroom

The only separation between a couch and bed is a desk with a tall backing On this basis, the room with two queen beds could be listed as a two bedroom

16. Home2 Suites by Hilton Cleveland Independence (3-star hotel)

About this hotel

Off Interstate 77, this informal all-suite hotel in the bustling Rockside Road business district is 9 miles from the Quicken Loans Arena, an entertainment and sports venue, and 11 miles from the Rock & Roll Hall of Fame and Museum.The unfussy studios and 1-bedroom suites offer free Wi-Fi, flat-screen HDTVs, kitchens, and living areas with pull-out couches. Kids age 17 and under stay at no extra cost with an adult.A breakfast buffet and parking are complimentary. There’s a convenience store open 24 hours. A patio features BBQ grills, an open fire pit and TVs. Other amenities include an indoor pool and a combined fitness and laundry facility.

Things You Need to Know

  • Guests praised the rooms and the kitchenettes
  • 12 min drive to the A Christmas Story House
  • Guests praised the friendly service
  • Guests mentioned microwaves 11 times
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • Guests liked the indoor pool

Feedback From Real Customers

Jack Sparky Frahn

For the price of the room and what we got we were not happy The room was to small, way to long The shower pressure was horrid and it took to long to take a shower

The breakfast was slim pickings and it tasted like it was 3 days old Coffee was good One night I bought a tea and a granola bar from the front desk and it was 7 dollars? I know convenience pricing but wow! The bed was to stiff and we did not get any sleep We will not be staying here at this hotel again

Jen Bradburn

Room was very large (I believe it was an accessible corner room) and had everything I needed Thought it was great hotel until I noticed housekeeping issues (a dirty washcloth sitting above the shower from previous guest and a long hair that didn’t belong to me on outside of bathtub) Morning breakfast was on lower end of hotels in this class

Pool was out of service, which was not reflected on Hilton website when I booked The front desk said it had been shut down for quite a while waiting on parts and no timetable for reopening Hotel is next to office buildings so guests are mostly for corporate travel Room was very quiet even though I was worried because I was next to elevator, stairs and ice maker (these happened to be the only things I asked to avoid when booking and are also in my hotel account information) I was not informed that you had to request housekeeping or they do not clean your room and there was no door hanger for my room to request cleaning Actually I’m assuming this was their policy since my room did not get cleaned while I was there I only stayed 2 nights with very late arrival the first night so it wasn’t a big deal to miss housekeeping, just would have appreciated some signage or instructions at check in if you needed to request it

Joe Brooks

My wife and I sometimes take road trips that have Cleveland as a stopover destination We had a pleasant one-night stay at this hotel in 2019 when we visited the Rock and Roll Hall of Fame On this trip we went to see the house from the movie A Christmas Story

This hotel was also conveniently located within about 5 miles of that destination, so we decided to stay here again on our July 2022 trip, also a one-night stayWe found that our experience in 2022 was also very pleasant and very similar to our 2019 stay We’ve noticed that some hospitality venues (ie, restaurants and hotels) seem to have suffered a bit due to Covid, but this hotel seems to have been unaffected The service was friendly and efficient, just like it was before CovidWe arrived after midnight and the night desk clerk checked us in She was friendly, welcoming and helpful Our rooms were well appointed We had the same full kitchen with a small refrigerator, a microwave and a dishwasher, sink, cupboards, plates and silverware The bed was comfortable, and the room was nice and quiet The bathroom was clean and had the usual amenities, including complimentary soap, shampoo and conditioner Water pressure, which is a problem in some hotel showers, was good hereThe complimentary breakfast was decent with a variety of breakfast foods available, including omelets, sausage patties on an English muffin with or without egg and cheese, waffles, fruit, breakfast cereals, packets of instant oatmeal, yogurt, muffins, milk and orange juice The only issue was that their orange juice dispenser was dispensing orange juice that was a bit watery – possibly a temporary condition that could have been easily rectified by refilling the machineWe asked for and received a late checkout Although we were about 15 minutes late leaving our room, no one complained and we did not feel like we were being hustled out of the room, which happens at some hotels Our checkout was fast and easy

17. Hotel Indigo Cleveland-Beachwood (4-star hotel)

About this hotel

Off Interstate 271, this contemporary hotel is 1 mile from the Maltz Museum of Jewish Heritage and 2 miles from Canterbury Golf Club.Airy, colorful rooms come with free Wi-Fi, flat-screen TVs and coffeemakers. Suites add separate living areas with sofabeds. Room service is available.Parking is complimentary. A refined steakhouse has wooden floors, leather seating and a bar. There’s also a casual cafe, a gym and a business center. Breakfast is available (surcharge).

Things You Need to Know

  • 7 min drive to the Maltz Museum of Jewish Heritage
  • One of the few hotels in the area with room service
  • Some guests complained about the kitchenettes but others liked the beds
  • Some guests disliked the bathrooms
  • Guests liked the service
  • Guests disliked the refrigerators, mentioned 19 times in reviews
  • Guests mentioned microwaves 11 times

Feedback From Real Customers

D.L. Eppy

Checked in 4-30-22, mid day Tiffany at the front desk was niceWhile checking in I noticed the rate wasn’t what my confirmation said

The hotel charged me almost twice what the rate was and no could explain it and said the manager would be there in the morning when we checked out, that never happened I have no words that can describe the disgust I felt in my stomach when we went into our room and pulled the sheets down to see thus See pictures Human hairs, blood on bedding, urine stains Never in all of my travels have I experienced such blatant laziness of it’s employees, and managementNever would I stay at this location, should have their franchise status revoked

Randy Proctor

I left a few incredibly important items at the hotel and they found them and mailed them back to me I cannot thank the staff enough for helping to return one of my most prized possessionsAlso, the hotel room was lovely, and the attached steakhouse gave us an amazing meal!

Jayafk

Save a headache and stay anywhere else Had to cancel trip after testing Covid positive Took 3 days of emails and phone calls to finally speak with someone who was able to help

After days of mind blowing incompetence we were still charged for 1 nights stayI can only hope they use their ill gotten funds to stay at a functioning hotel and observe how it is supposed to work

18. Staybridge Suites Cleveland Mayfield Heights Beachwd, an IHG Hotel (3-star hotel)

About this hotel

In the east Cleveland suburbs, this traditional all-suite hotel sits among the businesses of Landerhaven Corporate Park. It’s 1.1 miles from I-271 and 5 miles from Canterbury Golf Club.Featuring free Wi-Fi, flat-screen TVs and DVD players, the relaxed studios also have kitchenettes and work desks. Some add pull-out sofas; 1- to 2-bedroom suites offer separate living rooms.Freebies include a breakfast buffet and evening receptions (select weeknights), plus parking and a local shuttle. There’s also a seasonal outdoor pool, a gym, a basketball hoop and a BBQ/picnic area, as well as a 24/7 business center and coin-operated laundry facilities.

Things You Need to Know

  • The rooms have kitchenettes and refrigerators
  • 9 min drive to the Maltz Museum of Jewish Heritage
  • Some guests disliked the bathrooms
  • Guests liked the friendly service
  • Guests liked the restaurant
  • Guests mentioned “Bag” 10 times
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Kerri Boardwine

I’m spending a couple of days here First impressions were great It is easily located off of the interstate in a quiet area

My room is quiet and comfortable There are some scuffs on the wall and a stain or two on the carpet but that is to be expected The important stuff is spotless Bed is comfy, sheets smell and look fresh, bathroom is spotless as well at the kitchen area The lady working the front desk tonight is excellent and friendly If I’m back in the area I will absolutely be staying here again They also offer a discount for nurses and first responders too which was an excellent surprise 95/10!

DemonOfD20

Probably one of the better places i stayed during my vacation! Rooms are incredible, love the addition of stoves and appliances for the rooms (i made good use of those during my one night in the stay) The room was incredibly clean when we got there Honestly, this would’ve been a good hotel to stay in for a couple days even

Wish i couldve stayed longer

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