hotels with penthouses in Willowick, OH

1. Staybridge Suites Cleveland Mayfield Heights Beachwd, an IHG Hotel (3-star hotel)

About this hotel

In the east Cleveland suburbs, this traditional all-suite hotel sits among the businesses of Landerhaven Corporate Park. It’s 1.1 miles from I-271 and 5 miles from Canterbury Golf Club.Featuring free Wi-Fi, flat-screen TVs and DVD players, the relaxed studios also have kitchenettes and work desks. Some add pull-out sofas; 1- to 2-bedroom suites offer separate living rooms.Freebies include a breakfast buffet and evening receptions (select weeknights), plus parking and a local shuttle. There’s also a seasonal outdoor pool, a gym, a basketball hoop and a BBQ/picnic area, as well as a 24/7 business center and coin-operated laundry facilities.

Things You Need to Know

  • The rooms have kitchenettes and refrigerators
  • 9 min drive to the Maltz Museum of Jewish Heritage
  • Some guests disliked the bathrooms
  • Guests liked the friendly service
  • Guests liked the restaurant
  • Guests mentioned “Bag” 10 times
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Kerri Boardwine

I’m spending a couple of days here First impressions were great It is easily located off of the interstate in a quiet area

My room is quiet and comfortable There are some scuffs on the wall and a stain or two on the carpet but that is to be expected The important stuff is spotless Bed is comfy, sheets smell and look fresh, bathroom is spotless as well at the kitchen area The lady working the front desk tonight is excellent and friendly If I’m back in the area I will absolutely be staying here again They also offer a discount for nurses and first responders too which was an excellent surprise 95/10!

DemonOfD20

Probably one of the better places i stayed during my vacation! Rooms are incredible, love the addition of stoves and appliances for the rooms (i made good use of those during my one night in the stay) The room was incredibly clean when we got there Honestly, this would’ve been a good hotel to stay in for a couple days even

Wish i couldve stayed longer

2. Hyatt Place Cleveland/Lyndhurst/Legacy Village (3-star hotel)

About this hotel

Adjacent to the upmarket Legacy Village shopping center, this polished, modern hotel is 2 miles from I-271 and 7 miles from the Cleveland Museum of Art.The unfussy, contemporary rooms have free Wi-Fi, flat-screen TVs, and lounge areas with pull-out sofas, in addition to tea and coffeemakers, minifridges, and wet bars. Airy 1-bedroom suites add separate living rooms and extra TVs.Freebies include parking. There’s a casual all-day restaurant, a chic cafe/bar and a 24/7 exercise room, as well as a heated indoor pool.

Things You Need to Know

  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the casual restaurant
  • Some guests complained about the bathrooms
  • Guests mentioned “shopping malls” 12 times
  • The fitness center has weight machines
  • The hotel has a boutique store

Feedback From Real Customers

A R

The only good thing I have to say is that the rooms are very nice as were the views However they charged an extra 4 nights and when we called to try and get it sorted the woman who answered the phone could not have cared less We offered to bring the bills we received so she could see the difference and errors and her reply was “if it will make you feel better”

Feel better? Its to get credited back the extra charges and show you the discrepancy between the credit card and hotel bills! Also, in a two week stay, the room was half cleaned once I asked several times for it to be cleaned but they only did it when I caught them in the hall And then they didn’t get to the bathroom and just did the room Several of the nights there were loud parties and the walls and floors seem to be paper thin for sound Will never stay there again when travelling to Cleveland

Ann Brenner

Do not choose this hotel for your wedding block The problems that me and my family experienced will speak for themselves!1 The lock on my room stopped working on check out day so it took HOURS for a maintenance person to come fix the door to get our stuff out (this was the day after my wedding and we had planned to have family over)2

No one to check out guests (my family waited for 30 minutes and the online check out was not working either)3 One of my family members attempted to check in on Saturday at 3pm and they were not able to let her into her room until after the wedding The wedding was at 5pm and she had to get ready in someone else’s room4 Took them over 30 minutes to check me in and when I finally got to my room, it was the wrong one This caused me to be late to MY OWN wedding rehearsal5 Attempted to charge me double and when I corrected them, I was given attitude6 No luggage cart in sight all weekend7 Many of my guests were not given their complimentary hotel bags8 I was specifically told that the bar would be open on Friday and Saturday Like the luggage cart, no bartender in sight all weekend9 I asked and confirmed twice that there would be turnover service Saturday morning on two of the rooms I booked I guess fresh sheets and towels are asking for too much because neither rooms were cleaned for Saturday evening

Walter Jones

I didn’t stay at this particular one, however I did call this particular one to see if they had room availability for a particularly difficult to navigate situation (C19 pos, government travel, getting kicked out of my current hotel due to lack of availability) and while they didn’t have availability, their representative “Sunny” absolutely lived up to her name and stayed on the phone with me until I was taken care of fully She was honestly the first person to listen to my situation and not immediately try to shoo me away, and she did an excellent job helping me out and getting me sorted at a different Hyatt locationIf she’s coming up for review for a raise, 10/10 just do it 🙂

3. Residence Inn by Marriott Cleveland Beachwood (3-star hotel)

About this hotel

Off I-271, this modern all-suite hotel is 3 miles from shops and restaurants at Legacy Village, and 21 miles from the Great Lakes Science Center.Contemporary quarters, ranging from studios to 2-bedroom suites, feature pull-out sofas, dining areas and kitchenettes, along with free WiFi and flat-screen TVs.Freebies include hot breakfast, parking, regular evening socials and grocery delivery service. Amenities consist of a seasonal outdoor pool, a hot tub and a fitness room, plus a basketball court and a patio with a fire pit. There’s a convenience store. There’s also a coin-operated laundry. Pets are welcome for a surcharge.

Things You Need to Know

  • Guests praised the clean rooms and the kitchenettes
  • 6 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned “suites” 24 times
  • The fitness center has weight machines
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Natalie H

Stayed at the Residence Inn from 7/25 – 7/28 while on our trip to Cleveland Due to a flight delay we arrived at the hotel around midnight My husband immediately started to get his clothes ready for an early meeting when he noticed stains on the iron

I called the front desk and this wonderful lady working the night shift brought us a new iron in the middle of the night This is literally the definition of above and beyond when it comes to service in my book The room itself was spacious and clean The breakfast had a good variety of items that ranged from scrambled eggs, warm sandwiches, fruit, pastry to cereal The only thing that would’ve made our stay better are extended breakfast times, 9 am seems to be a bit early as a cut off time for breakfast for people in vacation But all in all we had a wonderful stay!

Janice Price

Pros: Every staff member was so friendly and helpful The breakfast was always stocked and adequategreat location

CONS: dirty room, stained, peeling walls Loud people running all hours of the night Front desk said they can’t do anything There’s only like two luggage carts around and they are never available so we had to make like 15 trips up and down with the slow elevator Will not be staying again

Lisa Marie

I was there in Ohio for surgery I had to stay 10 days to recover and have my post op appointment The hotel itself has great staff! Great if your coming for a few days

Nice pool area However as far a comfort to recover from a surgery, no place to be comfortable Beds are hard couches are dated and are pull out beds that you can feel No place to sit and rest I was told I would have to rent a chair from Rent a Center Would not recommend to recover for long periods of time Other then that the staff is great

4. Residence Inn by Marriott Cleveland Downtown (3-star hotel)

About this hotel

A 6-minute walk from Progressive Field, this genteel all-suite hotel is 2 miles from the Great Lakes Science Center and a mile from the Rock & Roll Hall of Fame.The relaxed studio suites feature bright accent walls, kitchens and free Wi-Fi, as well as flat-screens, desks and living areas with pull-out sofas. The 1-bedroom suites add separate living rooms. Some have fireplaces.Hot breakfast is complimentary. Other amenities include a fitness center, a 24-hour convenience store and a coin-operated laundry. There’s also meeting space. Parking is available for a fee.

Things You Need to Know

  • Walking distance to Cleveland Arcade and Public Square, Cleveland
  • Guests liked the friendly service
  • Guests mentioned the rooms are large but unclean
  • Some guests complained about the unclean bathrooms
  • Guests praised the restaurant
  • Guests mentioned “a fireplace” 10 times
  • Guests praised the nightlife
  • Guests praised the bar

Feedback From Real Customers

Michael J.

Very good re-use of a historic building (arcade mall) If you want quiet, make sure your room does not face the front main road as you can hear vehicles with blaring music through the windows during the night Front desk staff was very helpful, even secured our luggage after check out so we could visit the Rock and Roll Hall of Fame without having to put our luggage in our vehicle in the parking garage

We will come back and stay here again

Edie Cavanaugh

The room size was fabulous but in need of many repairs Reported the shower had a really bad leak, was told it would be taken care of Never was

Clothes hook on back of one bedroom door totally knocked off Had to get toilet paper from the front desk because housekeeping didn’t have any Asked for change at the front desk, twice, they had NO money in their cash drawer I was told to ask the valet The workers were very pleasant and polite

Margo Fritz

Our room was located in the Euclid building This is the most customer unfriendly layout I have ever experienced in a hotel We took the elevator from the lobby to the second floor

Walked through the dining area and out a door into the building next door that has various stores located in it We walked along a second floor walkway that looks down on the shopping are for quite some time to a second elevator We took the second elevator to the 4th floor Once we got off the second elevator it was a walk through various halls and up a set of stairs finally to our room Using a luggage cart was not an option The room was not anything like other residence inns I have stayed in It was dirty and needed updated to say the least Some of our pillows did not have pillow cases on them We did not have enough towels in our room for our family, for some reason only 3 were provided I called the front desk and they were supposed to send more, they never came We asked the front desk if there was a better way to our room and she told us there was only one way We experimented with several stairwells to find a more customer friendly way to our room All of the stairwells are disgusting, many cigarette butts, empty beer cans and filth The breakfast was also a disappointment slimy not fully cooked eggs, sausage, waffle in a plastic wrapper and old bananas Upon checkout I was charged for two days of valet when I had only used it once I called to complain and was told that the valet had tickets for each day and it had to be right I was eventually credited after another phone call

5. Kimpton Schofield Hotel (4-star hotel)

  • Address: 2000 E 9th St, Cleveland, OH 44115
  • Phone: (216) 357-3250
  • Ratings: 4.4 (922 reviews) Very good
  • Website : Kimpton Schofield Hotel
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Polished rooms & suites in a 1902 landmark offering cocktail hours, a 24-hour gym & loaner bikes.

About this hotel

Set off I-90 and a 4-minute walk from Quicken Loans Arena, this upscale hotel in a landmark Victorian building dating from 1902 is a 7-minute walk from Playhouse Square and less than a mile from the Rock and Roll Hall of Fame.Polished, retro-chic rooms feature Italian linens, sitting areas, yoga mats, rainfall showers and flat-screens; most have city views. Suites add separate living rooms. Wi-Fi is available. In-room spa services are on offer.Free perks consist of loaner bikes, and morning hot drinks. Other amenities include an industrial-chic restaurant, evening cocktail hours, a 24-hour gym and valet parking (fee). Breakfast is available.

Things You Need to Know

  • Guests mentioned the rooms are clean
  • Walking distance to Cleveland Arcade and Playhouse Square
  • Guests praised the friendly service
  • Guests mentioned “dogs” 24 times
  • Guests praised the breakfast
  • Guests liked the bar and the bar drinks

Feedback From Real Customers

George Schendel

I have stayed here twice, the staff is top notch, the rooms are very clean, and the walk in showers are great This trip I enjoyed a corner king suite, and I was living like a rock star The location is perfect for professional sports, pub crawling, our going to the casino

It’s just off the lake, at the river, and there is also a beautiful national park a short drive away I hope to return to enjoy the area some more

Cincinnati Julz

I enjoyed my stay here Nice rooms offering ample space & large bathroom Stay was friendly and accommodating

Best part was I could bring my furry dogs I will stay here again I think the only negative were linens were lacking i found a few holes in towels and sheets They also did not smell really clean but I find that at most hotels The smell of fresh linens is wonderful but these smelled like they have been sitting in a closet for months after being cleaned I think their laundry service company could do better 😉

Alexis Hill

Our best Cleveland hotel experience thus far! Great location (within walking distance to the casino and tons of restaurants and bars), fun, boutique-style decor in lobby and rooms, and very clean Everything seems fresh and modern Complimentary wine hour was also a nice bonus!Valet parking is fairly pricey at $40 a night, but there’s a parking garage right around the corner that we used for $14 a night

6. The Westin Cleveland Downtown (4-star hotel)

About this hotel

This contemporary hotel is 2 blocks from the Cleveland Convention Center and a 9-minute walk from the Rock and Roll Hall of Fame and Museum.Upscale rooms offer WiFi (surcharge), flat-screen TVs, minifridges and desks. Club-level rooms and all suites include free WiFi and access to a lounge with free breakfast and snacks. Suites also add separate living rooms with pull-out sofas.There’s a modern steakhouse and a Starbucks coffee shop. The lobby features a living plant wall, and the hotel has an exercise room. There are 18 meeting rooms and a ballroom.

Things You Need to Know

  • Guests praised the clean rooms
  • Some guests disliked the bathrooms
  • Walking distance to Public Square, Cleveland and Cleveland Arcade
  • Guests praised the professional service
  • Guests praised the modern restaurant
  • Guests mentioned “lakes” 35 times
  • Guests praised the breakfast

Feedback From Real Customers

Taylor Gardner

Work conference had a room block here and it was an excellent stay The rooms were clean, the beds comfy, and even the wifi worked! Only thing is the showers don’t have doors… which was weird But, it was a nice place to call home for the week

Location was great, too Close to all the stadiums, convention center, and Rock n Roll museum Easy to get to food or have food come to you Never had an issue getting anywhere without a car! And the views… loved the downtown scenery!Last bonus point came from the complimentary waters and morning coffee While breakfast is an extra cost, free drinks were great!

Nicole McCreadie

We stayed at this hotel for a long weekend during the weekend of July 9th This hotel was incredible from the cleanliness to the warm and friendly staff everywhere you turned Another huge perk was the breakfast buffet each morning in the restaurant

It was reasonably priced and all items were plentiful and fresh All staff during the morning hours in the restaurant were wonderful and friendly They also offered complimentary coffee The front desk staff was also extremely friendly and helpful recommending some local places to go when we asked The room was also spacious and comfortable with no issues We plan to come back to Cleveland in October and will 100% stay here again

Lauren

The room was clean and quiet Beds were comfortable Valet service was helpful and timely when we used it

The food in the restaurant wasn’t great, and there was no room service option The shower was absolutely terrible The water pressure was so poor I literally couldn’t wash the shampoo out of my hair I had to turn off the shower head and actually put my head under the tub faucet to clean my hair Super disappointing Overall the stay was OK I certainly wouldn’t hurry back

7. Hyatt Regency Cleveland At The Arcade (4-star hotel)

About this hotel

Set inside the historic Victorian-era Arcade shopping center, this elegant hotel is a 9-minute walk from Quicken Loans Arena and 0.7 miles from the Rock and Roll Hall of Fame and Museum.Airy rooms (some overlooking the Arcade) feature contemporary decor, vaulted ceilings and flat-screen TVs, as well as WiFi access and laptop-size safes. En suite bathrooms have granite tubs. Suites add separate living areas and floor-to-ceiling windows.Dining options include a refined restaurant, a cocktail lounge offering light fare, and a coffee bar. There’s also a 24-hour fitness facility, full-service spa, business center and event space.

Things You Need to Know

  • Guests praised the beds
  • Walking distance to Cleveland Arcade and Public Square, Cleveland
  • Guests praised the professional service
  • Guests praised the architecture
  • Guests liked the breakfast
  • The fitness center has weight machines
  • The hotel has a boutique store

Feedback From Real Customers

Julie Arick

The rooms are very nicely laid out with up to date furniture The king room we stayed in had a large TV mounted on the wall, a safe in the closet and a mini fridge hidden in the dresser under the TV The staff here is very helpful, courteous, respectful and professional

Just wish the windows in the room were cleaner considering we chose the room with a city view Other than that, the room rate was great and they offer a Veteran discount Would definitely stay again (Pics of city taken from room windows)

Robby Schafer

Had a wonderful overnight stay here Went to a concert at the House of Blues Cleveland This hotel is perfect location for anything at House of Blues you literally just have to walk across the street

From check in to checkout I was impressed with the staff All very friendly The breakfast restaurant is a bit pricey but as expected It is good food Pizza 216 was an awesome spot to eat and drink at before the show Highly recommend this property when in Cleveland Valet parking only 39 pr night and unlimited in and out access

Amy Lammers

Iris, the hotel concierge, is amazing! Not only is she warm and welcoming, but she is very accommodating We were in for the Cleveland Marathon and she was able to facilitate an early check in and late check out time for us It provided us the much needed rest before the race and a nice relaxing shower after where we didn’t have to feel rushed to check out

Iris you deserve a gold star! Oh and the rooms were updated with very comfortable beds The hotel was quiet and beautiful!

8. The Ritz-Carlton, Cleveland (4-star hotel)

About this hotel

Offering indoor access to Tower City Center’s shops and dining, this high-end hotel is a 1.2-mile drive from the Rock and Roll Hall of Fame and MuseumThe plush rooms feature city, lake or river views, as well as flat-screen TVs, iPod docks, and marble bathrooms with rainfall showers. Wi-Fi is available. Suites add living rooms with pull-out sofas. Club-level rooms provide access to a lounge with free food, drinks and Wi-Fi, as well as a dedicated concierge.There’s an upscale restaurant serving modern American dishes, and a relaxed lounge. Other amenities include a 24/7 fitness center, 19,000 sq ft of meeting space and a business center.

Things You Need to Know

  • Guests praised the rooms, which have minibars
  • Walking distance to Public Square, Cleveland and Cleveland Arcade
  • Guests praised the service
  • Guests mentioned lobbies 12 times
  • Guests praised the breakfast
  • Guests praised the fitness center
  • Guests praised the nightlife
  • The hotel has a sauna

Feedback From Real Customers

Jenny Contenta

Ritz has great service that is why we always frequent them The staff was amazing and so kind We loved Turn bar and kitchen to have our meals

This Ritz is not family oriented and is limited on things to do in the hotel but it is a nice place to stay Many of our lights and electric curtains did not work in our executive suite but the beds were comfortable

Krystle Rose

Great place in Cleveland, and walking distance to everything One of the benefits is that you can walk inside over to Morton’s,’or you can walk inside to the casino all without leaving the building To my knowledge there’s only valet parking, but the staff are friendly

Upon entering and going up to the reception area, you are greeted by a great staffThe gym is large with a separate weight room, as well it’s equipped with 2 peloton bikes, and rowers as wellThe rooms are roomy and spacious what you expect from the ritzHighly recommended if in the Cleveland area

Darrin

We stopped at the Ritz driving through on a road trip back home because my wife had COVID We booked the ritz because of all our wonderful past experiences at other properties We were not disappointed either

Wonderful in room dining, clean/comfortable room The staff was so kind as my wife was really not feeling great No extra charge for having COVID but let them know prior to you arrival so they are aware Thank you Ritz Cleveland for a great nice of rest for my wife and I

9. Courtyard by Marriott Cleveland Willoughby (3-star hotel)

About this hotel

This modern hotel is 7 miles from Lake Metroparks Farmpark and 8.8 miles from the Holden Arboretum.Contemporary-styled rooms offer free WiFi, desks, flat-screen TVs with premium cable channels, minifridges, microwaves and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and a meeting room. Other amenities include an indoor pool, a whirlpool and an exercise room, plus free on-site parking.

Things You Need to Know

  • Guests praised the rooms, which have microwaves
  • 7 min drive to Squire’s Castle
  • Guests praised the friendly service
  • The fitness center has weight machines and elliptical machines
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Jerry B

The service at this hotel is an embarrassment They charge you for a Marriott and barely give you Motel 6 service Could not get any clean towels on top of not getting your room cleaned

That might be OK if you were afforded a discount which you are not not Absolute absolute bad experience would not recommend this hotel to anyone!!!

10. Hotel Indigo Cleveland Downtown, an IHG Hotel (3-star hotel)

About this hotel

A minute’s walk from the Rocket Mortgage FieldHouse arena, this casual hotel among shops and eateries is a mile from both the Greater Cleveland Aquarium and Interstate 90.Relaxed rooms come with free Wi-Fi, flat-screen TVs and coffeemakers, as well as sitting areas. Suites add microwaves, minifridges and wet bars, plus sofabeds and separate living areas.Breakfast (surcharge) is served in a trendy restaurant/bar that has exposed brick walls. Other amenities include an airy lobby lounge, a gym and a terrace. There’s also meeting and event space. Valet parking is available for a fee.

Things You Need to Know

  • Guests praised the rooms
  • Guests praised the beds but some complained about the kitchenettes
  • Walking distance to Cleveland Arcade and Playhouse Square
  • Guests liked that this hotel is near restaurants and bars
  • Guests mentioned bars 18 times

Feedback From Real Customers

Rick S

I was looking for a weekend getaway and didn’t want to go far, I ended up booking here and exploring downtown for the night Very reasonably priced compared to the other hotels in the neighborhood, room was clean and stocked with proper amenities although I would have liked some shampoos provided for the shower Receptionist was very nice, very personable, and made us feel welcome

Room is updated and modern, entertainment in the room is spot on (you have the choice to purchase movies, look at live TV and various other features) and like on every trip, I inspected the Keurig machine in the room Most hotels don’t clean them very well, I was shocked to find the one in my room spotless! This was my first trip I felt comfortable using the machine, this earned instant brownie points with me Gym and lounge are nice, beautiful courtyard to relax and sit by the fire I would book again!

jennifer burks

Completely re-done hotel! We used to stay here regularly when it was a Radisson, and everything was outdated The rooms are now very nice Comfortable beds and nice furniture

Front desk staff and valet were friendly and helpful Breakfast was delicious- we really enjoyed having the made to order menuThe only issue was the elevator Only one of them was in order, which made for a long wait sometimes

Jenny Buchanan

Pretty nice room, one elevator was down the entire time (not so sure they ever get it fixed based off other reviews) Stayed for a conference at the convention center & liked that it was about half a mile away Some good restaurants in easy walking distance but check the hours, most seem to be closed by 10 pm if it isn’t a bar

Valet seems to be the only way to park

11. Aloft Cleveland Beachwood (3-star hotel)

About this hotel

An 8-minute walk from University Hospitals Ahuja Medical Center, this stylish, contemporary hotel is 4.3 miles from Beachwood Place shopping mall.Bright rooms feature free WiFi, flat-screen TVs and walk-in showers. Some have desks. Suites add separate sitting areas.Amenities include a business center, an indoor pool, a fitness center and a colorful cafe/bar. On-site parking is available for a fee.

Things You Need to Know

  • 6 min drive to the Maltz Museum of Jewish Heritage
  • Guests liked the friendly service, which has a concierge
  • Guests mentioned the rooms are unclean
  • Guests mentioned lobbies 55 times
  • Guests mentioned “Billiard table” 18 times
  • Guests liked the fitness center, which has weight machines
  • Guests praised the indoor pool

Feedback From Real Customers

Chantell Gaither

Hello everybody it’s me again, coming to you live about my experience with the aloft hotels Marriott I have to say again I am never disappointed when I stay at the aloft hotel Beachwood Ohio!Let me tell you why, I had a red eye flight this morning coming into Ohio for weekend business Now, I am a morning person but I was a little tired this morning because my alarm system went off four times last night at my home all the way up to the last alarm sounding at 3:26 AM this morning and I had to be at the airport by 6 AM

So I touchdown on time early this morning and I’m like I can’t wait until check in i am tired and I would like to take a little nap before I start my day I arrive at the aloft in Beachwood Ohio and I’m greeted by Andrew with the most beautiful smile and by the way he had a beautiful salmon colored top he looked so handsome and neat He says hello I say hi, I apologize for coming in so early today but is there anyway I can get an early check in He replied, absolutely we have a room waiting just for you, now that’s a quote! He said not only will I check you in early and since you’re so tired I’m going to upgrade your room at no charge to you I said, wow, thank you! And he mention by the way if you need any water or any refreshments you can have it here and he continued to take me around to the business center and things like that just a refamiliarize me with the schematics of this hotel Again I say thank you So I gather my things and head upstairs to my room and open the door to the most beautiful room and seating suite attached! I’m not gonna bother you guys with all the little details in the rooms and the seating area but I just want you to know that I’m so very grateful for the outstanding customer service I always receive when I come stay here! Thank you Andrew I’ll see you again on my next trip

Kamil

I really like this hotel, always staying there when going to Cleveland It’s nice, clean and with really good breakfast from Menu (order well done if You like fries cook better) The room is small, but enough for overnight stay or even few days, especially for the price

The stuff friendly and helpful Infused water offer at the lobby They also have some arcade games, console, pool, and bar I recommend this hotel especially in this price Perfect for a business trip or quick visit in Cleveland!

Deidre White

I came here for a sleep study through my doctor, but the hotel is nice The room was well decorated and OMG, the bed! That was one of the most comfortable beds I’ve ever slept in! It’s a very modern style, which isn’t my thing, but it was done well The shower was nice, good pressure

I didn’t like that the sink was out in the open, but it was tucked away from view of the bed, so there’s still some privacy when using it There’s a nice fridge and safe in the room, too I was facing a busy street, but couldn’t hear anything, so the windows were great, but I could hear some noise from the hallway, so that wasn’t great

12. Metropolitan at The 9, Autograph Collection (4-star hotel)

About this hotel

Set in a converted 1906 bank, this upscale hotel is an 8-minute walk from Playhouse Square, a 10-minute walk from Tower City-Public Square subway station and a miles from the Rock and Roll Hall of Fame and Museum.The elegant rooms have plush beds, living areas, free Wi-Fi, flat-screen TVs and minibars. Suites add sofabeds, and some feature fireplaces or conference rooms. Club rooms include butler service, plus free breakfast, snacks and cocktails in the top-floor lounge.Dining options include a fine-dining restaurant, a rooftop cocktail lounge and a 1920s-style bar. There’s also a theater, a gym and an indoor dog park.

Things You Need to Know

  • Guests liked the rooms but some complained about the kitchenettes
  • Walking distance to Cleveland Arcade and Playhouse Square
  • Guests liked the friendly service
  • Guests praised the breakfast
  • The fitness center has weight machines
  • Guests praised the top-floor bar

Feedback From Real Customers

Krystle Rose

Great location right in downtown Walking distance to both progressive and the basketball stadium Great atmosphere, and several great dining and drink spots right at the hotel

Downfall is only valet parking So if you can overlook that you have a great location Rooms were roomy for what I had, but noticed where there hasn’t been dusting happening in a coupleLocations Overall a great stay with great atmosphere in downtown Cleveland

Corey R

**20 Stars** Wow, what can I say This is a beautiful hotel in a wonderful location with a fantastic client service team The lounges are unique

The restaurant, “Adega” won’t disappoint The room was HUGE! This hotel left us wishing we could stay longer Thank you to everyone at the Metropolitan at the 9 such a wonderful experience

uni0versalpulse

Stayed here for a brief business trip, The hotel was wonderful The staff were very accommodating and Lorena at the front desk of guest services went above and beyond to make my stay at Metropolitan at the 9 the most enjoyable She assisted with an early check in as as well as helped print out my boarding passes when I checked out

Thank you for a wonderful business trip experience

13. Hilton Garden Inn Cleveland East/Mayfield Village (3-star hotel)

About this hotel

Within 2 miles of several major corporate offices, this contemporary hotel is less than 21 miles from downtown Cleveland.Flat-screen TVs with premium cable channels, minifridges, microwaves, and free WiFi are offered in each room, as well as polished decor and custom-designed beds. Suites add pull-out sofas.There’s a lounge and a 24/7 pantry, in addition to a cooked-to-order breakfast (fee) and on-site American restaurant. Other amenities include a heated indoor pool, whirlpool and fitness center, plus free parking, multiple meeting rooms and a business center.

Things You Need to Know

  • Guests praised the beds
  • 8 min drive to North Chagrin Reservation
  • One of the few hotels in the area with room service
  • Guests praised the friendly service
  • Guests praised the on-site restaurant
  • Guests mentioned lobbies 15 times
  • Guests praised the breakfast
  • Guests praised the indoor pool

Feedback From Real Customers

Lynnette Akiki

We stayed for two nights and the first night was perfect The Hotel is beautiful and the staff was very friendly Our room and beds were also top notch

We had checked out then decided later to stay another night and that’s when it went down hill One of the the bed frames in the new room was broken and made a horrible noise all night, the refrigerator also clagged loudly all night long The mattress was awful, the vent fan in the bathroom didn’t work, the mirror was broken on the closet and our key cards quit working We were exhausted from a very long day and let the staff know in the morning, but they didn’t seem very concerned We had also hoped to have a nice drink at the hotel bar that Friday night but was told they weren’t opening because they didn’t have enough help We will be in in the area twice a month We will be giving the Holiday Inn next door instead

Patricia “Patti” Bigelow

I found this Hilton Garden Inn a disgrace, and nothing like the other Hilton properties I have stayed at In my opinion, Hilton Corporate should rescue this property ASAP from the disgraceful franchisee Upon checking in to the hotel, the front desk could not call up my husband’s Hilton honors number, even though we stayed here twice before

They set up a reservation without his honors number, even though I had no trouble setting one up with his number Staff was not friendly The hotel was not as nice as before, and no longer offers complimentary coffee, tea, or water in the lobby The desk clerk said he cancelled the duplicate reservation, and a hotel supervisor gave us extra points and free breakfast for the check-in troubles After we returned to Wisconsin, I discovered the hotel charged me for a late cancellation I tried contacting the hotel, but they don’t answer their phone I called Hilton Corporate to ask why I was charged a late cancellation on one of my credit cards, and for the same night I paid for it on another credit card Corporate discovered the hotel set up a new Hilton honors account under my husband’s name without informing us and without his consent The points and our charges were under this new honors account Corporate moved the points and charges to my husband’s honor account he has had for 15 years They are still working on trying to refund the duplicate charge I cannot trust doing business with this hotel I recommend you avoid this place like the plague

Klay Fennema

Staff was amazing, and extremely friendly and professional, however the rooms not so much I was there for work, not leisure and I am not looking for luxury by any means, but when there is food crumbs all over the carpets, leftover clothes behind the nightstand, dust, nasty mold in the A/C register and dried urine/hair on the toilet then that is completely inexcusable I understand and don’t mind an out-dated hotel, especially when it’s reasonably priced, but to have to feel absolutely disgusted to even shower, walk on the carpet bare footed, or sleep in the bed without wiping everything down with a Lysol wipe? Come on

I expected A LOT better from a Hilton

14. InterContinental Suites Hotel Cleveland, an IHG Hotel (4-star hotel)

About this hotel

On the Cleveland Clinic campus, this relaxed all-suite hotel is 1 mile from the Cleveland Museum of Art, 3 miles from Downtown, and 5 miles from the Rock and Roll Hall of Fame museum.Unfussy suites provide free Wi-Fi, flat-screen TVs, safes and iPod docks, as well as minifridges, and tea and coffeemakers. Upgraded suites add living/dining areas with pull-out sofas, and panoramic skyline views. Room service is available 24/7.Amenities include a casual restaurant and bar, and a 24-hour fitness room. A breakfast buffet (fee) and parking are offered.

Things You Need to Know

  • Guests liked the large rooms and praised the beds
  • 5 min drive to the Cleveland Museum of Art
  • Some guests disliked the bathrooms
  • Guests praised the friendly service
  • Guests mentioned microwaves 16 times
  • Guests liked the fitness center

Feedback From Real Customers

Alan Kratzer

The InterContintal Suites Hotel of Cleveland, on Euclid Ave is a great place to stay To start your stay off the valet parking staff meet you at your car If you have a lot of luggage the doorman will assist you to your room

Then when you come in to front desk for your check-in At the front counter is there to truly help you in a difficult time and sometimes first stay to be seen at the Cleveland Clinic Once in the room they are very spacious whether it be, 2 full size beds or a king size room Rooms are very clean If you would have an issue call the front desk My second stay our air conditioner broke at about 11 pm It was no one’s faulty I called the front desk then apologized and moved us down the hall for 2 more nights Yes it was an inconvenience but they took care of us and made it right The 3rd stay, I had a question on how to handle having a mid-morning appointment, and not wanting to check out till after my appointment Joshua Taylor, Front Desk Manager this evening, he took great care of me and was able to get me a later check out I greatly appreciate all of the pleasant friendly staff members that work here Please note: They ask you to please where a mask in the public areas It is for your safety but many to protect patients like myself from getting any sicker and not being able to beat any respiratory issuesVery close walking to main entrance if you so choose (10 minutes) or the Cleveland Clinic has shuttles that will pick you up at the front door of the hotel Please allow 20-30 minutes for a ride to your closest entrance for your appointment No need to have your car while here The C2 restaurant has awesome food, and great staff Please don’t forget to tip your valet parking staff and the doorman if you use them

KT

When I saw how close it was to Cleveland clinic I was worried about hearing ambulances all night long, but i didn’t Everyone was friendly, from valet to front desk to the house keeping we ran into on our way out Our bed was crisp and clean, as was the rest of the room

We felt welcome and safe staying here, and next time I want to stay at a suite I know exactly where to go

B R

Mostly a good experience Room was very comfortable Bed was most comfortable I had ever had at any hotel

Very convenient for visiting my family member at Cleveland Clinic Arrived late at night Tried to order room service Made numerous attempts to contact room service Kept getting the run around Asked for a menu Was told they would bring one right up Never saw it Staff (Josh) at front desk was superb Got us a menu for a pizza place He even stayed late to make sure we got our order Took the hotel shuttle to the clinic twice One experience was good The other was horrible The woman who was running the shuttle was incredibly rude

15. Home2 Suites by Hilton Cleveland Beachwood (3-star hotel)

About this hotel

On a grassy plot off Interstate 271, this informal all-suite hotel is 16 miles from the shops and restaurants in Downtown Cleveland, and 5 miles from walking trails at Acacia Reservation.Bright, relaxed studios have free Wi-Fi, plus flat-screen TVs, pull-out sofas and kitchenettes. The 1-bedroom suites offer separate living/dining rooms.Complimentary amenities include parking, and a breakfast buffet served in a modern dining room. There’s also an indoor saltwater pool, a fitness room, and a terrace that has BBQs and a fire pit, in addition to a coin-operated laundry.

Things You Need to Know

  • Guests liked the rooms
  • 7 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • The hotel has a nightclub

Feedback From Real Customers

Anthony Adams

Booked 5 Nights First night they did not have our room available and they booked us a hotel next door Second Night, room not exactly as pictured online

Linens not supplied in room for pull out Had to request Linens and pillow covers and go to front desk Trash under cushions Thin walls so we heard the loud neighbors until 3am Highway noise also apparent We requested towels and none delivered We then requested room-cleaning and towels nothing Shirtless guest in breakfast room, Employees smoking at front door and talking on phone, etc The room interior was pretty nice, but the service was not With the poor service, thin walls, and partying guests, it makes me think this is more of a nicer version of motel 6 with a kitchen added Not worth it in the end there are better options

Jo MV

The hotel was clean and updated The employees were kind and helpful I appreciate virtual check-in, keycard and room status

The room was spacious for the price, but rather small for a suiteBreakfast was included and had gluten-free options including several omelets, eggs, and gritsI was disappointed that even though I included a note when booking an accessible room that I am a wheelcbair user, I was given a non-accesible room

Pamela Bell

My sweater was stolen! I accidentally left my sweater in the closet I am POSITIVE I left it there When I contacted Customer Service I was advised that if their staff finds any left property they would place in lost and found

Well obv NOT! The sweater was a nice and I guess someone liked it Dishonesty disgusts me Hilton advised me that I have no recourse Shame on you Hilton!

16. Hotel Indigo Cleveland-Beachwood (4-star hotel)

About this hotel

Off Interstate 271, this contemporary hotel is 1 mile from the Maltz Museum of Jewish Heritage and 2 miles from Canterbury Golf Club.Airy, colorful rooms come with free Wi-Fi, flat-screen TVs and coffeemakers. Suites add separate living areas with sofabeds. Room service is available.Parking is complimentary. A refined steakhouse has wooden floors, leather seating and a bar. There’s also a casual cafe, a gym and a business center. Breakfast is available (surcharge).

Things You Need to Know

  • 7 min drive to the Maltz Museum of Jewish Heritage
  • One of the few hotels in the area with room service
  • Some guests complained about the kitchenettes but others liked the beds
  • Some guests disliked the bathrooms
  • Guests liked the service
  • Guests disliked the refrigerators, mentioned 19 times in reviews
  • Guests mentioned microwaves 11 times

Feedback From Real Customers

D.L. Eppy

Checked in 4-30-22, mid day Tiffany at the front desk was niceWhile checking in I noticed the rate wasn’t what my confirmation said

The hotel charged me almost twice what the rate was and no could explain it and said the manager would be there in the morning when we checked out, that never happened I have no words that can describe the disgust I felt in my stomach when we went into our room and pulled the sheets down to see thus See pictures Human hairs, blood on bedding, urine stains Never in all of my travels have I experienced such blatant laziness of it’s employees, and managementNever would I stay at this location, should have their franchise status revoked

Randy Proctor

I left a few incredibly important items at the hotel and they found them and mailed them back to me I cannot thank the staff enough for helping to return one of my most prized possessionsAlso, the hotel room was lovely, and the attached steakhouse gave us an amazing meal!

Jayafk

Save a headache and stay anywhere else Had to cancel trip after testing Covid positive Took 3 days of emails and phone calls to finally speak with someone who was able to help

After days of mind blowing incompetence we were still charged for 1 nights stayI can only hope they use their ill gotten funds to stay at a functioning hotel and observe how it is supposed to work

17. Homewood Suites by Hilton Cleveland-Beachwood (3-star hotel)

About this hotel

This extended-stay hotel with an elegant wood lobby is 2.7 miles from Beachwood Place mall and 7.8 miles from Case Western Reserve University.Polished rooms, ranging from studios to 2-bedroom suites, come with fully equipped kitchens, dining tables and free WiFi, plus flat-screen TVs.A free hot breakfast is provided daily, as well as complimentary light dinner and drinks (Mon-Thurs). There’s a convenience store and free grocery shopping services, plus a business center and laundry. Guests can use a fitness room and indoor pool, and have access to a nearby fitness center. There’s also a meeting room and free local shuttle.

Things You Need to Know

  • Guests praised the rooms
  • 4 min drive to the Maltz Museum of Jewish Heritage
  • Guests praised the friendly service
  • The fitness center has weight machines
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

Jenna Sanchez

We stayed 3 nights and this hotel is amazing Very clean and spacious rooms The staff was very friendly and helpful, I asked for a couple more towels at the front desk and the lady was more than happy to help

She even gave us a few extra hand towels! The pool, hot tub, and workout room were all fantastic and clean The breakfast was delicious with quite a few choices to choose from We will definitely be staying here again when we come back to Ohio!

Jackie C

The staff at this location were very kind and courteous They helped to make my stay very pleasant The room was nice, I liked the kitchen, and the bed was extremely comfortable

The breakfast was also really goodHowever, the sofa bed was absolutely disgusting The mattress pad briefly came off when I pulled the bed out for my kids to sleep on and honestly it made me sick to my stomach The mattress was so gross! I didn’t even feel comfortable letting my children lay on that thing It should be in the garbage For the amount of money spent, no one should ever have to sleep on top of filth Also if you have small children such as I did, there are not really any kid friendly TV channels for the evening time That was disappointing as wellIf I’m being honest even though I liked the staff very much and the room size, that issue with the sofa bed would definitely be enough to make me not want to stay again

Yechezkel Sherman

i would give this place ten stars if i could!!POOL/HOT TUBThe pool and hot tub were amazing!! clean heated pool great for all the kids the hot tub was so relaxing and just what you need after a long drive kids had such a blast

towels were all clean and plenty of themROOMclean and very spacious had everything we needed from the pull out sofa bed to the kitchenet the beds were comfy and the shower was greatSERVICEthe staff are all smiling and willing to please very warm feel no issueswould stay here again in a heart beat

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